“I am still waiting for someone to get back to......”
1 Star Review
Jun 11,2021
By:
'Vic'
Jun 11,2021
Branch: London, 3 The Pavement, Worple Road
Services: Lettings (Prospective customer)
Rent PCM: £2600
Would you recommend?: No
Postcode: SW20
Branch: London, 3 The Pavement, Worple Road
Lettings (Prospective customer)
Rent PCM: £2600
Postcode: SW20
0
people found
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I am still waiting for someone to get back to me relating a security deposit I paid for a property I didn't move into. I spoke with a number of staff some who were helpful and others who refused to get management to contact me ...
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0
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“I have had very good experiences with Andrew ......”
5 Star Review
Mar 12,2021
By:
'Brin'
Mar 12,2021
Branch: London, 3 The Pavement, Worple Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: KT3
Branch: London, 3 The Pavement, Worple Road
Lettings (as a Landlord)
Postcode: KT3
0
people found
this helpful
I have had very good experiences with Andrew Purnell. They have been managing the block of flats for which I am a landlord. I had a significant problem with a leak and they were able to go out of their way to assist me and ...
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0
people found
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“The best agent for my properties...”
5 Star Review
Mar 06,2021
By:
'Greg Shakespeare'
Mar 06,2021
Branch: London, 3 The Pavement, Worple Road
Services: Lettings (as a Landlord)
Rent PCM: £2700
Would you recommend?: Yes
Postcode: SW19
Branch: London, 3 The Pavement, Worple Road
Lettings (as a Landlord)
Rent PCM: £2700
Postcode: SW19
0
people found
this helpful
The best agent for my properties. I’ve been a client for Andrew Purnell for over five years now and they have been 100% with continuous high quality service....
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0
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“Take a moment to read and avoid getting scammed...”
1 Star Review
Jun 13,2020
By:
'Diego'
Jun 13,2020
Branch: London, 3 The Pavement, Worple Road
Services: Lettings (as a Tenant)
Rent PCM: £1225
Would you recommend?: No
Postcode: SW18
Branch: London, 3 The Pavement, Worple Road
Lettings (as a Tenant)
Rent PCM: £1225
Postcode: SW18
1
people found
this helpful
We are currently staying at one of the homes managed by Andrew Purnell. Please take a minute to read through one of the worst possible experiences that you could go through by signing off an agreement with them.
Everything began extremely well, with prompt responses ...
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1
people found
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5 Star Review
May 21,2019
By:
'SW19'
May 21,2019
Branch: London, 3 The Pavement, Worple Road
Services: They manage our building
Would you recommend?: Yes
Postcode: SW19
Branch: London, 3 The Pavement, Worple Road
They manage our building
Postcode: SW19
1
people found
this helpful
Having recently instructed Andrew Purnell to manage our small block of 6 in Wimbledon, we are thrilled to have received the service initially promised. After a number of items within our block were left to deteriorate from previous management Andrew Purnell have shown a quick and ...
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Comment on agent fees
In line with market value from other service quotes received.
1
people found
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“****Excellent Service ****...”
5 Star Review
May 21,2019
By:
'Tenant'
May 21,2019
Branch: London, 3 The Pavement, Worple Road
Services: Lettings (as a Tenant)
Rent PCM: £2300
Would you recommend?: Yes
Postcode: SW19
Branch: London, 3 The Pavement, Worple Road
Lettings (as a Tenant)
Rent PCM: £2300
Postcode: SW19
1
people found
this helpful
I've been renting through Andrew Purnell for over three years now and through this time they have been very attentive and helpful. The software they use is very helpful and keeps all the data I need in relation to my apartment on line for easy ...
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Comment on agent fees
Good
1
people found
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“Disgusting behaviour and not trustworthy...”
1 Star Review
May 08,2019
By:
'Andrew'
May 08,2019
Branch: London, 3 The Pavement, Worple Road
Services: Lettings (as a Tenant)
Rent PCM: £1275
Would you recommend?: No
Postcode: KT3
Branch: London, 3 The Pavement, Worple Road
Lettings (as a Tenant)
Rent PCM: £1275
Postcode: KT3
3
people found
this helpful
Worse experience with an estate agent. Having been described as a unacceptable candidate is off putting. Put an offer in when they send you an âofferâ email but then turn around and state somebody's has come in with a higher price, Thad fine I can ...
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3
people found
this helpful
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Yes
5 Star Review
Feb 02,2019
By:
'gavin'
Feb 02,2019
Branch: London, 3 The Pavement, Worple Road
Services: Property Management
Would you recommend?: Yes
Postcode: SW10
Branch: London, 3 The Pavement, Worple Road
Property Management
Postcode: SW10
1
people found
this helpful
I could choose any of the above. They have always dealt with me promptly and efficiently and I am grateful....
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Comment on agent fees
Seem OK
1
people found
this helpful
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Yes
5 Star Review
Jan 26,2019
By:
'Anna'
Jan 26,2019
Branch: London, 3 The Pavement, Worple Road
Services: Property Management
Would you recommend?: Yes
Postcode: SW19
Branch: London, 3 The Pavement, Worple Road
Property Management
Postcode: SW19
1
people found
this helpful
I must compliment Andrew Purnell for responding to our every request with promptly and efficiently. One cannot please everybody by in general I find the staff very cooperative in property management and reporting....
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Comment on agent fees
Good and hopefully it stays that way
1
people found
this helpful
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“Andrew Purnell Wimbledon...”
5 Star Review
Jan 25,2019
By:
'TonyFlat9'
Jan 25,2019
Branch: London, 3 The Pavement, Worple Road
Services: They manage our building
Would you recommend?: Yes
Postcode: SW19
Branch: London, 3 The Pavement, Worple Road
They manage our building
Postcode: SW19
1
people found
this helpful
AP staff look after us very well they are very efficient and caring. Well done!
The rating also includes AP staff Annaliese and Aline....
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1
people found
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4 Star Review
Jul 16,2018
By:
'S&E'
Jul 16,2018
Branch: London, 3 The Pavement, Worple Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW19
Branch: London, 3 The Pavement, Worple Road
Lettings (as a Tenant)
Postcode: SW19
1
people found
this helpful
We have been very pleased with the service provided by the team at Andrew Purnell. Monique and Annaliese handled our rental in terms of viewings and administration. Both of these elements have been handled very efficiently, with any queries via email/phone dealt with particularly ...
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1
people found
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“Rental Property-Putney...”
5 Star Review
Apr 23,2018
By:
'Omar'
Apr 23,2018
Branch: London, 3 The Pavement, Worple Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SW15
Branch: London, 3 The Pavement, Worple Road
Lettings (as a Tenant)
Postcode: SW15
1
people found
this helpful
Our experience has been great with Andrew Prunell from the start. They have a system to take the property off the market as soon as an offer is made (landlord can chose to decline). Avoids getting sucked into annoying bidding wars which happens too often ...
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Comment on agent fees
Reasonable agent fees.
1
people found
this helpful
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Yes
“Very efficient and friendly communication....”
5 Star Review
Apr 13,2018
By:
'Deborah'
Apr 13,2018
Branch: London, 3 The Pavement, Worple Road
Services: Lettings (as a Landlord)
Rent PCM: £1150
Would you recommend?: Yes
Postcode: SW18
Branch: London, 3 The Pavement, Worple Road
Lettings (as a Landlord)
Rent PCM: £1150
Postcode: SW18
1
people found
this helpful
Everyone at Andrew Purnell has been clear and concise and professional. We are very pleased with the advice given and the service offered....
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Comment on agent fees
Competitive
1
people found
this helpful
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Yes
“I have found this company extremely efficient and helpful whenever ......”
5 Star Review
Dec 16,2017
By:
'Mrs'
Dec 16,2017
Branch: London, 3 The Pavement, Worple Road
Services: They manage our building
Would you recommend?: Yes
Postcode: SW19
Branch: London, 3 The Pavement, Worple Road
They manage our building
Postcode: SW19
1
people found
this helpful
I have found this company extremely efficient and helpful whenever I needed to use them. All staff are friendly and courteous and it has been a pleasure to work with them....
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1
people found
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“The team at Andrew Purnell have got to know us ......”
4 Star Review
Dec 13,2017
By:
'Philip'
Dec 13,2017
Branch: London, 3 The Pavement, Worple Road
Services: Lettings (as a Landlord)
Rent PCM: £1450
Would you recommend?: Yes
Postcode: SW19
Branch: London, 3 The Pavement, Worple Road
Lettings (as a Landlord)
Rent PCM: £1450
Postcode: SW19
1
people found
this helpful
The team at Andrew Purnell have got to know us well over the years and are very helpful when we make contact to help resolve maintenance problems. Most recently our tenants returned from holiday to find the toilet flush did not work. Stacey Mullarkey arranged ...
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Comment on agent fees
For the area covered in South West London, the fees are reasonable.
1
people found
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“Dear Sir, In general the Andrew Purnell & Co staff are ......”
3 Star Review
Sep 10,2017
By:
'SEE'
Sep 10,2017
Branch: London, 3 The Pavement, Worple Road
Services: They manage our building
Would you recommend?: No
Postcode: SW19
Branch: London, 3 The Pavement, Worple Road
They manage our building
Postcode: SW19
0
people found
this helpful
Dear Sir,
In general the Andrew Purnell & Co staff are professional and helpful. I have one ''beef'' which relates to the revised method of invoicing leasees (introduced as part of the web based Block Man system) . Previously all service fees were billed to , in my ...
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0
people found
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“Andrew Purnell have been our building's managing agent for a ......”
5 Star Review
Aug 30,2017
By:
'Chris'
Aug 30,2017
Branch: London, 3 The Pavement, Worple Road
Services: Property Management
Would you recommend?: Yes
Postcode: SW19
Branch: London, 3 The Pavement, Worple Road
Property Management
Postcode: SW19
0
people found
this helpful
Andrew Purnell have been our building's managing agent for a couple of years now and have been excellent. We firstly dealt with Stacey and then Rachel - both are fantastic. They have always been very quick to respond to all sorts of queries. They have ...
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Comment on agent fees
When we evaluated they were very comparable to other agencies.
0
people found
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“Simply brilliant service - attentive, polite, helpful with all matters ......”
5 Star Review
Aug 30,2017
By:
'Deborah'
Aug 30,2017
Branch: London, 3 The Pavement, Worple Road
Services: Property Management
Would you recommend?: Yes
Postcode: GU14
Branch: London, 3 The Pavement, Worple Road
Property Management
Postcode: GU14
0
people found
this helpful
Simply brilliant service - attentive, polite, helpful with all matters concerning property service management. What more needs said in life's busy world. Simply a good service which is hard to find these days. Would recommend....
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Comment on agent fees
About right as comparable with other management agents.
0
people found
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“Difficult to identify too many positives with the service we ......”
2 Star Review
Aug 30,2017
By:
'Frustrated'
Aug 30,2017
Branch: London, 3 The Pavement, Worple Road
Services: They manage our building
Would you recommend?: No
Postcode: SW9
Branch: London, 3 The Pavement, Worple Road
They manage our building
Postcode: SW9
1
people found
this helpful
Difficult to identify too many positives with the service we receive. I find myself constantly having to chase for updates on issues which AP&Co have said they will look into and am frustrated by how much they rely on intervention by other owners within ...
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1
people found
this helpful
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“We have been dealing with Andrew Purnell for many years ......”
5 Star Review
Aug 30,2017
By:
'Kiran'
Aug 30,2017
Branch: London, 3 The Pavement, Worple Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: KT6
Branch: London, 3 The Pavement, Worple Road
Lettings (as a Landlord)
Postcode: KT6
0
people found
this helpful
We have been dealing with Andrew Purnell for many years now. I am delighted to say that we have always received a great service from both Stacey and Rachel. they are both very friendly and professional and would always give fair advice. It is a ...
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0
people found
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“Andrew Purnell have been managing agents of all my properties ......”
5 Star Review
Aug 29,2017
By:
'John'
Aug 29,2017
Branch: London, 3 The Pavement, Worple Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: KT2
Branch: London, 3 The Pavement, Worple Road
Lettings (as a Landlord)
Postcode: KT2
0
people found
this helpful
Andrew Purnell have been managing agents of all my properties in Wimbledon, Kingston-upon-Thames and Mitcham, Surrey. I have found them proactive and manage the properties extremely well....
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Comment on agent fees
Very competitive
0
people found
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“All of the staff provide excellent customer service. They are ......”
4 Star Review
Aug 29,2017
By:
'Haley'
Aug 29,2017
Branch: London, 3 The Pavement, Worple Road
Services: Sales (as a Vendor)
Sold price: £250000
Would you recommend?: Yes
Postcode: SW19
Branch: London, 3 The Pavement, Worple Road
Sales (as a Vendor)
Sold price: £250000
Postcode: SW19
0
people found
this helpful
All of the staff provide excellent customer service. They are proactive with their communication across all channels - telephone, email and Web. They have always been helpful, efficient and supportive....
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Comment on agent fees
Good value
0
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“A great 'hands on' and very personable estate agency and ......”
5 Star Review
Aug 29,2017
By:
'Julia'
Aug 29,2017
Branch: London, 3 The Pavement, Worple Road
Services: Property Management
Would you recommend?: Yes
Postcode: SW19
Branch: London, 3 The Pavement, Worple Road
Property Management
Postcode: SW19
0
people found
this helpful
A great 'hands on' and very personable estate agency and property mnagement company. Nice people to do business with. React quickly and will try and help where possible and reasonable....
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Comment on agent fees
Fees are fair.
0
people found
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“Efficient web based service for my apartment at Wimbledon Central. ......”
4 Star Review
Aug 29,2017
By:
'Jason'
Aug 29,2017
Branch: London, 3 The Pavement, Worple Road
Services: They manage our building
Would you recommend?: No
Postcode: SW19
Branch: London, 3 The Pavement, Worple Road
They manage our building
Postcode: SW19
0
people found
this helpful
Efficient web based service for my apartment at Wimbledon Central. I was particularly impressed as to how thorough the process was before I was issued with an external doors electronic unlocking device....
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Comment on agent fees
Fair for services on offer
0
people found
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“Rachel is always efficient, responsive and helpful. It has taken ......”
5 Star Review
Aug 29,2017
By:
'Clive'
Aug 29,2017
Branch: London, 3 The Pavement, Worple Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SW19
Branch: London, 3 The Pavement, Worple Road
Lettings (as a Landlord)
Postcode: SW19
0
people found
this helpful
Rachel is always efficient, responsive and helpful. It has taken me a while to get used to the website but Rachel offers practical help....
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0
people found
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“I have used Andrew Purnell for many years - I ......”
5 Star Review
Aug 29,2017
By:
'Carol'
Aug 29,2017
Branch: London, 3 The Pavement, Worple Road
Services: Lettings (as a Landlord)
Rent PCM: £2500
Would you recommend?: Yes
Postcode: SW19
Branch: London, 3 The Pavement, Worple Road
Lettings (as a Landlord)
Rent PCM: £2500
Postcode: SW19
0
people found
this helpful
I have used Andrew Purnell for many years - I would simply say, as a landlord they have been great and offer so much more than the basic service...
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Comment on agent fees
You would always want them to be less, but they are fair
0
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“Efficient service was provided against all enquiries by the staff ......”
5 Star Review
Aug 29,2017
By:
'Moazzam'
Aug 29,2017
Branch: London, 3 The Pavement, Worple Road
Services: Property Management
Sold price: £865000
Would you recommend?: Yes
Postcode: SW19
Branch: London, 3 The Pavement, Worple Road
Property Management
Sold price: £865000
Postcode: SW19
0
people found
this helpful
Efficient service was provided against all enquiries by the staff who attended to me. I recommend them to future clients....
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Comment on agent fees
Good
0
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“Very poor customer service. I had to send many e-mails, ......”
1 Star Review
Jun 07,2017
By:
'Marta'
Jun 07,2017
Branch: London, 3 The Pavement, Worple Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SW19
Branch: London, 3 The Pavement, Worple Road
Lettings (Prospective customer)
Postcode: SW19
1
people found
this helpful
Very poor customer service. I had to send many e-mails, called several times and at the end showed up in their offices and even then, they were not able to give me an answer or dates to visit some of the flats I was interested ...
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1
people found
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“Brutal service. No clarification on anything, does not respond to ......”
1 Star Review
Apr 07,2017
By:
'Not'
Apr 07,2017
Branch: London, 3 The Pavement, Worple Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: SW19
Branch: London, 3 The Pavement, Worple Road
Lettings (Prospective customer)
Postcode: SW19
1
people found
this helpful
Brutal service.
No clarification on anything, does not respond to emails promptly.
Stated they sent out reference emails when they had not, had to chase them on it.
Absolutely brutal service...
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Comment on agent fees
Bad
1
people found
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“Excellent agent for my rental. I have used them for ......”
5 Star Review
Jan 03,2017
By:
'David'
Jan 03,2017
Branch: London, 3 The Pavement, Worple Road
Services: Lettings (as a Landlord)
Rent PCM: £1350
Would you recommend?: Yes
Postcode: SW19
Branch: London, 3 The Pavement, Worple Road
Lettings (as a Landlord)
Rent PCM: £1350
Postcode: SW19
1
people found
this helpful
Excellent agent for my rental. I have used them for around 20 years and they always provide excellent service. Any issues are dealt with in a timely and cost effective way and they provide good advice on prospective changes and maintenance suggestions. An example a few ...
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Comment on agent fees
I took them on initially because they were most competitive for full service. They are now slightly higher than my others but provide a better service.
1
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