75% lettings valuation accuracy
91% lettings fee satisfaction
A Boutique Experience Delivered with Integrity.....Andrew Purnell & Co is a dynamic company offering a comprehensive range of lettings and sales services, covering all areas of estate agency. We understand that moving home is a very significant step, often involving one of your biggest financial assets so choosing the right ...
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A Boutique Experience Delivered with Integrity.....
Andrew Purnell & Co is a dynamic company offering a comprehensive range of lettings and sales services, covering all areas of estate agency. We understand that moving home is a very significant step, often involving one of your biggest financial assets so choosing the right estate agent is crucial to ensure that you get the very best outcome and service. Our prime, central location combined with our extensive market exposure on a variety of leading property portals and advertising mediums ensures maximum awareness and interest in order to secure the best price for your home in the minimum time.
As well as possessing a passion and enthusiasm for property, our team are also governed by a variety of professional bodies such as the National Association of Estate Agents and Ombudsman for Estate Agents which ensures quality assurance for both clients and applicants alike.
At Andrew Purnell & Co, our primary objective is to provide exemplary, personalized customer service with maximum results and perpetuate excellent client and customer relationships.
Don’t just take our word for it, a recent mystery shopper survey published in a leading, local property magazine rated our services as ‘absolutely faultless’, declaring that ‘it was refreshing to be able to sit down and talk in detail to someone who seemed genuinely interested in satisfying your house buying needs’.
Please feel free to visit our office in Central Wimbledon or call and talk to one of our helpful team and we'll do our best to assist you with your property requirements and take the weight off your mind.
Andrew Purnell & Co is a dynamic company offering a comprehensive range of lettings and sales services, covering all areas of estate agency. We understand that moving home is a very significant step, often involving one of your biggest financial assets so choosing the right estate agent is crucial to ensure that you get the very best outcome and service. Our prime, central location combined with our extensive market exposure on a variety of leading property portals and advertising mediums ensures maximum awareness and interest in order to secure the best price for your home in the minimum time.
As well as possessing a passion and enthusiasm for property, our team are also governed by a variety of professional bodies such as the National Association of Estate Agents and Ombudsman for Estate Agents which ensures quality assurance for both clients and applicants alike.
At Andrew Purnell & Co, our primary objective is to provide exemplary, personalized customer service with maximum results and perpetuate excellent client and customer relationships.
Don’t just take our word for it, a recent mystery shopper survey published in a leading, local property magazine rated our services as ‘absolutely faultless’, declaring that ‘it was refreshing to be able to sit down and talk in detail to someone who seemed genuinely interested in satisfying your house buying needs’.
Please feel free to visit our office in Central Wimbledon or call and talk to one of our helpful team and we'll do our best to assist you with your property requirements and take the weight off your mind.
Latest Reviews
View all Reviews 48
11th Jun 2021
reviewed by 'Vic'
12th Mar 2021
reviewed by 'Brin'
6th Mar 2021
reviewed by 'Greg Shakespeare'
13th Jun 2020
reviewed by 'Diego'
21st May 2019
reviewed by 'SW19'
21st May 2019
reviewed by 'Tenant'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 75% | 91% | £1,150 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 19 | 1 | 3 | 4 | 1 | 0 | 0 | 0 | 13 | 7 |
Areas covered
- SW19
- KT4
- SW18
- CR4
- SW20
- SM4
- KT1
- KT3
Address
3 The Pavement, Worple Road
Wimbledon,London
Greater London
SW19 4DA
02088797888
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Members of
Rankings
Latest Properties
No Properties
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Jun 11,2021
Jun 11,2021
0
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this helpful
I am still waiting for someone to get back to me relating a security deposit I paid for a property I didn't move into. I spoke with a number of staff some who were helpful and others who refused to get management to contact me ...
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Mar 12,2021
Mar 12,2021
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I have had very good experiences with Andrew Purnell. They have been managing the block of flats for which I am a landlord. I had a significant problem with a leak and they were able to go out of their way to assist me and ...
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Mar 06,2021
Mar 06,2021
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The best agent for my properties. I’ve been a client for Andrew Purnell for over five years now and they have been 100% with continuous high quality service....
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Jun 13,2020
Jun 13,2020
1
people found
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We are currently staying at one of the homes managed by Andrew Purnell. Please take a minute to read through one of the worst possible experiences that you could go through by signing off an agreement with them.
Everything began extremely well, with prompt responses ...
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Jun 22, 2020
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(2)
Dear Diego
We hope you are safe and well in these current times.
Thank you for your review. It’s very unfortunate that your request for have a dog was not successful.
When you registered for a property it was not for a property that was suitable for dogs. We have offered you the option to move to another property that will accept dogs. Please contact us so we can help you finding a suitable alternative property where dogs are permitted.
Always at your service.
Please be assured that ...
May 21,2019
May 21,2019
1
people found
this helpful
this helpful
Having recently instructed Andrew Purnell to manage our small block of 6 in Wimbledon, we are thrilled to have received the service initially promised. After a number of items within our block were left to deteriorate from previous management Andrew Purnell have shown a quick and ...
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Comment on agent fees
In line with market value from other service quotes received.
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May 21,2019
May 21,2019
1
people found
this helpful
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I've been renting through Andrew Purnell for over three years now and through this time they have been very attentive and helpful. The software they use is very helpful and keeps all the data I need in relation to my apartment on line for easy ...
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Comment on agent fees
Good
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May 08,2019
May 08,2019
3
people found
this helpful
this helpful
Worse experience with an estate agent. Having been described as a unacceptable candidate is off putting. Put an offer in when they send you an âofferâ email but then turn around and state somebody's has come in with a higher price, Thad fine I can ...
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May 23, 2019
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(3)
Thank you for your comments. We take all feedback and constructively improve our levels of service. The current market has high levels of applicants searching for rental properties and when we hold an 'open day' it can generate several offers through our system. We wish you the best of luck in the future. Warmest Regards from all the team at Andrew Purnell & Co ...
Feb 02,2019
Feb 02,2019
1
people found
this helpful
this helpful
I could choose any of the above. They have always dealt with me promptly and efficiently and I am grateful....
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Comment on agent fees
Seem OK
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Jan 26,2019
Jan 26,2019
1
people found
this helpful
this helpful
I must compliment Andrew Purnell for responding to our every request with promptly and efficiently. One cannot please everybody by in general I find the staff very cooperative in property management and reporting....
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Comment on agent fees
Good and hopefully it stays that way
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Jan 25,2019
Jan 25,2019
1
people found
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this helpful
AP staff look after us very well they are very efficient and caring. Well done!
The rating also includes AP staff Annaliese and Aline....
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Jul 16,2018
Jul 16,2018
1
people found
this helpful
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We have been very pleased with the service provided by the team at Andrew Purnell. Monique and Annaliese handled our rental in terms of viewings and administration. Both of these elements have been handled very efficiently, with any queries via email/phone dealt with particularly ...
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Apr 23,2018
Apr 23,2018
1
people found
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Our experience has been great with Andrew Prunell from the start. They have a system to take the property off the market as soon as an offer is made (landlord can chose to decline). Avoids getting sucked into annoying bidding wars which happens too often ...
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Comment on agent fees
Reasonable agent fees.
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Apr 13,2018
Apr 13,2018
1
people found
this helpful
this helpful
Everyone at Andrew Purnell has been clear and concise and professional. We are very pleased with the advice given and the service offered....
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Comment on agent fees
Competitive
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Dec 16,2017
Dec 16,2017
1
people found
this helpful
this helpful
I have found this company extremely efficient and helpful whenever I needed to use them. All staff are friendly and courteous and it has been a pleasure to work with them....
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Dec 13,2017
Dec 13,2017
1
people found
this helpful
this helpful
The team at Andrew Purnell have got to know us well over the years and are very helpful when we make contact to help resolve maintenance problems. Most recently our tenants returned from holiday to find the toilet flush did not work. Stacey Mullarkey arranged ...
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Comment on agent fees
For the area covered in South West London, the fees are reasonable.
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Sep 10,2017
Sep 10,2017
0
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Dear Sir,
In general the Andrew Purnell & Co staff are professional and helpful. I have one ''beef'' which relates to the revised method of invoicing leasees (introduced as part of the web based Block Man system) . Previously all service fees were billed to , in my ...
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Aug 30,2017
Aug 30,2017
0
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Andrew Purnell have been our building's managing agent for a couple of years now and have been excellent. We firstly dealt with Stacey and then Rachel - both are fantastic. They have always been very quick to respond to all sorts of queries. They have ...
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Comment on agent fees
When we evaluated they were very comparable to other agencies.
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Aug 30,2017
Aug 30,2017
0
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Simply brilliant service - attentive, polite, helpful with all matters concerning property service management. What more needs said in life's busy world. Simply a good service which is hard to find these days. Would recommend....
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Comment on agent fees
About right as comparable with other management agents.
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Aug 30,2017
Aug 30,2017
1
people found
this helpful
this helpful
Difficult to identify too many positives with the service we receive. I find myself constantly having to chase for updates on issues which AP&Co have said they will look into and am frustrated by how much they rely on intervention by other owners within ...
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May 21, 2019
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(1)
Dear Sir or Madam
Thank you for your review. We want to do everything we can to improve your 'frustrated' mindset. We use market leading property portal software used by millions of clients all over the world. We receive extremely positive feedback on the accessibility for information and ease of use. We off all client’s free demos to show how easy the system is and all the benefits it has. Please contact our office with a suitable time where we can go through it all. Best Regards Andrew Pur ...
Aug 30,2017
Aug 30,2017
0
people found
this helpful
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We have been dealing with Andrew Purnell for many years now. I am delighted to say that we have always received a great service from both Stacey and Rachel. they are both very friendly and professional and would always give fair advice. It is a ...
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Aug 29,2017
Aug 29,2017
0
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Andrew Purnell have been managing agents of all my properties in Wimbledon, Kingston-upon-Thames and Mitcham, Surrey. I have found them proactive and manage the properties extremely well....
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Comment on agent fees
Very competitive
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Aug 29,2017
Aug 29,2017
0
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All of the staff provide excellent customer service. They are proactive with their communication across all channels - telephone, email and Web. They have always been helpful, efficient and supportive....
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Comment on agent fees
Good value
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Aug 29,2017
Aug 29,2017
0
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A great 'hands on' and very personable estate agency and property mnagement company. Nice people to do business with. React quickly and will try and help where possible and reasonable....
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Comment on agent fees
Fees are fair.
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Aug 29,2017
Aug 29,2017
0
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Efficient web based service for my apartment at Wimbledon Central. I was particularly impressed as to how thorough the process was before I was issued with an external doors electronic unlocking device....
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Comment on agent fees
Fair for services on offer
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Aug 29,2017
Aug 29,2017
0
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Rachel is always efficient, responsive and helpful. It has taken me a while to get used to the website but Rachel offers practical help....
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Aug 29,2017
Aug 29,2017
0
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I have used Andrew Purnell for many years - I would simply say, as a landlord they have been great and offer so much more than the basic service...
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Comment on agent fees
You would always want them to be less, but they are fair
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Aug 29,2017
Aug 29,2017
0
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Efficient service was provided against all enquiries by the staff who attended to me. I recommend them to future clients....
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Comment on agent fees
Good
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Jun 07,2017
Jun 07,2017
1
people found
this helpful
this helpful
Very poor customer service. I had to send many e-mails, called several times and at the end showed up in their offices and even then, they were not able to give me an answer or dates to visit some of the flats I was interested ...
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Jun 16, 2017
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(1)
Dear Marta,
Apologies if you felt that the viewing arrangements were poorly handled but we do have a stringent vetting criteria before we show applicants properties so we purely wanted to match the properties to your specific requirements. We had secured interest in some of the properties you were interested in viewing and one flat in particular along Worple Road, the tenant had just confirmed that they wished to extend their stay so the available date was subject to change, a matter which is o ...
Apr 07,2017
Apr 07,2017
1
people found
this helpful
this helpful
Brutal service.
No clarification on anything, does not respond to emails promptly.
Stated they sent out reference emails when they had not, had to chase them on it.
Absolutely brutal service...
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Comment on agent fees
Bad
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May 21, 2019
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(1)
Dear Anonymous
It’s disappointing when this review site is used by other estate agents to lower stars and reviews. Please look at other ways in life for fulfilment instead of attacking business that work hard to deliver a great service. Warmest Regards Andrew Purnell x ...
Jan 03,2017
Jan 03,2017
1
people found
this helpful
this helpful
Excellent agent for my rental. I have used them for around 20 years and they always provide excellent service. Any issues are dealt with in a timely and cost effective way and they provide good advice on prospective changes and maintenance suggestions. An example a few ...
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Comment on agent fees
I took them on initially because they were most competitive for full service. They are now slightly higher than my others but provide a better service.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:52 AM 27/10/2017 by allAgents
