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    Lauren Green
A Boutique Experience Delivered with Integrity.....
Andrew Purnell & Co is a dynamic company offering a comprehensive range of lettings and sales services, covering all areas of estate agency. We understand that moving home is a very significant step, often involving one of your biggest financial assets so choosing the right estate agent is crucial to ensure that you get the very best outcome and service. Our prime, central location combined with our extensive market exposure on a variety of le
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3 The Pavement, Worple Road
Wimbledon,London
Greater London
SW19 4DA
02088797888

 
www.andrewpurnell.co.uk Properties for sale
Properties for rent
Sep 10,2017
Minithumbdown
By: 'SEE ABOVE'
Sep 10,2017
0 people found
this helpful
Dear Sir, In general the Andrew Purnell & Co staff are professional and helpful. I have one ''beef'' which relates to the revised method of invoicing leasees (introduced as part of the web based Block Man system) . Previously all service fees were billed to , in my case a managing agent . Since the introduction on Block Man the invoices are sent to the site rather than to the agent. This leads to two problems (as I do not have regular access to the internet as I travel frequently overseas...
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Was this helpful? Yes
Aug 31,2017
Minithumbup
By: 'Richard Halpenny'
Aug 31,2017
0 people found
this helpful
My experience with Andrew Purnell is positive, they keep me well informed, I receive my monthly rental amounts timely and deductions are clear....
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Comment on agent fees
I pay 14% + VAT, which is I believe is on the high side, not least as I have been a client now for many years.
Was this helpful? Yes
Aug 30,2017
Minithumbup
Rachel Smith
Stacey Mullarkey
By: 'Chris'
Aug 30,2017
0 people found
this helpful
Andrew Purnell have been our building's managing agent for a couple of years now and have been excellent. We firstly dealt with Stacey and then Rachel - both are fantastic. They have always been very quick to respond to all sorts of queries. They have been great at finding reliable, good value contractors to perform maintenance. I would highly recommend them for building management....
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Comment on agent fees
When we evaluated they were very comparable to other agencies.
Was this helpful? Yes
Aug 30,2017
Minithumbup
Rachel Smith
Stacey Mullarkey
By: 'Deborah'
Aug 30,2017
0 people found
this helpful
Simply brilliant service - attentive, polite, helpful with all matters concerning property service management. What more needs said in life's busy world. Simply a good service which is hard to find these days. Would recommend....
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Comment on agent fees
About right as comparable with other management agents.
Was this helpful? Yes
Aug 30,2017
Minithumbdown
By: 'Frustrated'
Aug 30,2017
0 people found
this helpful
Difficult to identify too many positives with the service we receive. I find myself constantly having to chase for updates on issues which AP&Co have said they will look into and am frustrated by how much they rely on intervention by other owners within the building to get information on matters they should be owning. I would expect much greater proactivity from them as property managers. The web portal they use (MyBlockman) is a useful tool for managing payments and documentation for th...
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Was this helpful? Yes
Aug 30,2017
Minithumbup
Stacey Mullarkey
Rachel Smith
By: 'Kiran Rawal'
Aug 30,2017
0 people found
this helpful
We have been dealing with Andrew Purnell for many years now. I am delighted to say that we have always received a great service from both Stacey and Rachel. they are both very friendly and professional and would always give fair advice. It is a pleasure to deal with them....
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Was this helpful? Yes
Aug 29,2017
Minithumbup
Stacey Mullarkey
Rachel Smith
By: 'John B'
Aug 29,2017
0 people found
this helpful
Andrew Purnell have been managing agents of all my properties in Wimbledon, Kingston-upon-Thames and Mitcham, Surrey. I have found them proactive and manage the properties extremely well....
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Comment on agent fees
Very competitive
Was this helpful? Yes
Aug 29,2017
Minithumbup
Stacey Mullarkey
Emily Howard
By: 'Haley Craddock'
Aug 29,2017
0 people found
this helpful
All of the staff provide excellent customer service. They are proactive with their communication across all channels - telephone, email and Web. They have always been helpful, efficient and supportive....
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Comment on agent fees
Good value
Was this helpful? Yes
Aug 29,2017
Minithumbup
Frank Mulroe
Rachel Smith
By: 'Julia n M'
Aug 29,2017
0 people found
this helpful
A great 'hands on' and very personable estate agency and property mnagement company. Nice people to do business with. React quickly and will try and help where possible and reasonable....
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Comment on agent fees
Fees are fair.
Was this helpful? Yes
Aug 29,2017
Minithumbdown
By: 'Jason S.'
Aug 29,2017
0 people found
this helpful
Efficient web based service for my apartment at Wimbledon Central. I was particularly impressed as to how thorough the process was before I was issued with an external doors electronic unlocking device....
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Comment on agent fees
Fair for services on offer
Was this helpful? Yes
Aug 29,2017
Minithumbup
Rachel Smith
By: 'Clive'
Aug 29,2017
0 people found
this helpful
Rachel is always efficient, responsive and helpful. It has taken me a while to get used to the website but Rachel offers practical help....
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Was this helpful? Yes
Aug 29,2017
Minithumbup
By: 'Carol'
Aug 29,2017
0 people found
this helpful
I have used Andrew Purnell for many years - I would simply say, as a landlord they have been great and offer so much more than the basic service...
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Comment on agent fees
You would always want them to be less, but they are fair
Was this helpful? Yes
Aug 29,2017
Minithumbup
By: 'Moazzam'
Aug 29,2017
0 people found
this helpful
Efficient service was provided against all enquiries by the staff who attended to me. I recommend them to future clients....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 07,2017
Minithumbdown
By: 'Marta'
Jun 07,2017
0 people found
this helpful
Very poor customer service. I had to send many e-mails, called several times and at the end showed up in their offices and even then, they were not able to give me an answer or dates to visit some of the flats I was interested in. I am very disappointed on how they behaved....
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Was this helpful? Yes
By: Stacey Mullarkey
Jun 16, 2017
View all comments (1)
Dear Marta, Apologies if you felt that the viewing arrangements were poorly handled but we do have a stringent vetting criteria before we show applicants properties so we purely wanted to match the properties to your specific requirements. We had secured interest in some of the properties you were interested in viewing and one flat in particular along Worple Road, the tenant had just confirmed that they wished to extend their stay so the available date was subject to change, a matter which is o ...
Apr 07,2017
Minithumbdown
Rachel Smith
By: 'Not my real name.'
Apr 07,2017
0 people found
this helpful
Brutal service. No clarification on anything, does not respond to emails promptly. Stated they sent out reference emails when they had not, had to chase them on it. Absolutely brutal service...
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Comment on agent fees
Bad
Was this helpful? Yes
Jan 03,2017
Minithumbup
Stacey Mullarkey
Rachel Smith
By: 'David'
Jan 03,2017
1 people found
this helpful
Excellent agent for my rental. I have used them for around 20 years and they always provide excellent service. Any issues are dealt with in a timely and cost effective way and they provide good advice on prospective changes and maintenance suggestions. An example a few years ago when the flat kitchen roof needed emergency repair they reacted immediately and arranged the follow up including insurance handling on my behalf. Much better than other agents (in other areas)....
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Comment on agent fees
I took them on initially because they were most competitive for full service. They are now slightly higher than my others but provide a better service.
Was this helpful? Yes
Dec 23,2016
Minithumbup
Stacey Mullarkey
Rachel Smith
By: 'Laurie North'
Dec 23,2016
1 people found
this helpful
Two charming, friendly and helpful members of a staff that I am limited in naming, otherwise I think I could say the same for all those I have met...
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Comment on agent fees
Fees are reasonable in exchange for a good service
Was this helpful? Yes
Dec 22,2016
Minithumbup
By: 'Happy Customer'
Dec 22,2016
1 people found
this helpful
I have been using this agent for about 8 years to let out my property. I have always found them excellent. I do not want to single out one member of staff as all those I have dealt with have been very pleasant and professional. I am extremely satisfied with them....
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Comment on agent fees
The fees are broadly in line with other agents. I think fees for renewing tenancy to an already existing tenant are a bit steep as there is very little for them to do. However the other fees are ok.
Was this helpful? Yes
Dec 22,2016
Minithumbup
Frank Mulroe
By: 'Susie'
Dec 22,2016
2 people found
this helpful
I have been really impressed with the service from the outset, from the moment we walked into the office, the response was much better than others on the same high street. They are consistently effective, authentic, and polite. I believe them when they say that they will do the best for me. I sincerely hope that I can still say that when they sell my flat for me in the new year! I will come to them again, for sure....
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Comment on agent fees
A little expensive, but you get what you pay for. There seems to be flexibility there, and loyalty I think pays off.
Was this helpful? Yes
Dec 22,2016
Minithumbup
Rachel Smith
By: 'Glenda Smith'
Dec 22,2016
0 people found
this helpful
Am impressed with speed of response from Andrew Purnell and Coy. The staff members are very friendly & co-operative. The Coy. is involved in property maintenance and pleased with their work ethics. I would say good value for money. Accounts software is also very good and efficient. they provide 24 hours and out of hours service in case of emergencies....
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Comment on agent fees
I would reiterate Andrew Purnell's charges are value for money.
Was this helpful? Yes
Dec 22,2016
Minithumbup
By: 'John Paramour.'
Dec 22,2016
0 people found
this helpful
Good. agent keeps me informed of issues and attends to repairs and other matters arising promptly. I consider charges reasonable for the work done....
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Comment on agent fees
Good.
Was this helpful? Yes
Dec 21,2016
Minithumbup
Stacey Mullarkey
Rachel Smith
By: 'Mahesh & Kiran'
Dec 21,2016
0 people found
this helpful
We have been dealing with Andrew Purnell for few years and we have always found them very reliable and trust worthy. Their staff Stacey and Rachel have very good knowledge of the local area and are efficient in dealing with any issues which are taken up with them....
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Comment on agent fees
Good
Was this helpful? Yes
Dec 20,2016
Minithumbup
Rachel Smith
Frank Mulroe
By: 'Customer'
Dec 20,2016
1 people found
this helpful
Andrew Purnell have been managing our block of flats for a number of years. They have helped improve many aspects of the block and have always listened to the requirements of the flat owners. Frank and Rachel are the main staff we work with and who have both been friendly helpful and responsive....
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Comment on agent fees
Fees are ok
Was this helpful? Yes
Dec 20,2016
Minithumbup
Stacey Mullarkey
By: 'Marina'
Dec 20,2016
0 people found
this helpful
Always replies promptly and willing to help. Very professional with a good understanding and knowledge of prices and the local market....
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Was this helpful? Yes
Dec 20,2016
Minithumbup
Rachel Smith
Stacey Mullarkey
By: 'Colborne Court Management'
Dec 20,2016
0 people found
this helpful
A very pleasant, helpful and efficient member of the staff who has always been accessible and able to handle and resolve queries....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Dec 20,2016
Minithumbup
Rachel Smith
By: 'Judith'
Dec 20,2016
0 people found
this helpful
Rachel is very conscientious and deals with all matters promptly and efficiently. It is a pleasure to deal with her....
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Comment on agent fees
The agents fees are reasonable for the service provided.
Was this helpful? Yes
Dec 20,2016
Minithumbup
Rachel Smith
By: 'Patricia Richardson'
Dec 20,2016
0 people found
this helpful
Found Rachel very helpful in regards to all questions particularly when we were worried about care of tenants and mice infestations....
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Comment on agent fees
Not applicable
Was this helpful? Yes
Dec 20,2016
Minithumbup
Frank Mulroe
Stacey Mullarkey
By: 'Camilla'
Dec 20,2016
0 people found
this helpful
I have just transferred my rental property portfolio to Andrew Purnell. I have been dealing with Frank personally and I have found that the service that I get for the fees that I pay is exceptional. Frank is always accessible and the assistance given to my tenant on a Saturday night after a break-in at one of my flats was above and beyond the call of duty. Thank you Frank....
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Comment on agent fees
Exceptional value
Was this helpful? Yes
Dec 20,2016
Minithumbup
Stacey Mullarkey
Rachel Smith
By: 'Satisfied customer'
Dec 20,2016
0 people found
this helpful
I have found the staff at Andrew Purnell to be very responsive, timely, and professional in dealing with issues concerning our property....
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Was this helpful? Yes
Sep 12,2016
Minithumbdown
By: 'J'
Sep 12,2016
1 people found
this helpful
Agents seemed professional at first until they had the contract signed and had our money. After that they where no help with faulty appliances, we had the landlord show up unannounced and let himself into the garden (in breach of contract). upon leaving the property they tried to take a huge amount of money off our deposit including for a garden table that had literately had a fire lit on the top of it before we moved in and was riddled with rot. They will knowingly try to take more money than t...
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Comment on agent fees
bad
Was this helpful? Yes
Areas covered
  • SW19
  • KT4
  • SW18
  • CR4
  • SW20
  • SM4
  • KT1
  • KT3

NAEA ARMA TDS The Guild


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 1 0 2 1 0 0 0 8 6

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Agent Fees

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Last updated at 11:49 AM 18/11/2016 by Stacey Mullarkey

Complaints Procedure

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Last updated at 11:49 AM 18/11/2016 by Stacey Mullarkey

Awards won by Andrew Purnell & Co

Individual Branch Awards

Alex Jay - upload your photo Alex Jay
0 reviews

About Alex No description set View full profile
Stacey  Mullarkey - no image available Stacey Mullarkey
Office Manager
13 reviews

About Stacey No description set View full profile
Emily Howard - upload your photo Emily Howard
2 reviews

About Emily No description set View full profile
Rachel Smith - no image available Rachel Smith
Property Administrator
16 reviews

About Rachel No description set View full profile
Frank Mulroe - no image available Frank Mulroe
Managing Director
4 reviews

About Frank No description set View full profile
Lauren Green - upload your photo Lauren Green
Lettings Negotiator
0 reviews

About Lauren No description set View full profile

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