A Boutique Experience Delivered with Integrity.....
Andrew Purnell & Co is a dynamic company offering a comprehensive range of lettings and sales services, covering all areas of estate agency. We understand that moving home is a very significant step, often involving one of your biggest financial assets so choosing the right estate agent is crucial to ensure that you get the very best outcome and service. Our prime, central location combined with our extensive market exposure on a variety of lea
Read full description...A Boutique Experience Delivered with Integrity.....
Andrew Purnell & Co is a dynamic company offering a comprehensive range of lettings and sales services, covering all areas of estate agency. We understand that moving home is a very significant step, often involving one of your biggest financial assets so choosing the right estate agent is crucial to ensure that you get the very best outcome and service. Our prime, central location combined with our extensive market exposure on a variety of leading property portals and advertising mediums ensures maximum awareness and interest in order to secure the best price for your home in the minimum time.
As well as possessing a passion and enthusiasm for property, our team are also governed by a variety of professional bodies such as the National Association of Estate Agents and Ombudsman for Estate Agents which ensures quality assurance for both clients and applicants alike.
At Andrew Purnell & Co, our primary objective is to provide exemplary, personalized customer service with maximum results and perpetuate excellent client and customer relationships.
Don’t just take our word for it, a recent mystery shopper survey published in a leading, local property magazine rated our services as ‘absolutely faultless’, declaring that ‘it was refreshing to be able to sit down and talk in detail to someone who seemed genuinely interested in satisfying your house buying needs’.
Please feel free to visit our office in Central Wimbledon or call and talk to one of our helpful team and we'll do our best to assist you with your property requirements and take the weight off your mind.
Andrew Purnell & Co

3 The Pavement, Worple Road
Wimbledon,London
Greater London
SW19 4DA
02088797888

www.andrewpurnell.co.uk

Properties for Sale
Properties to Rent

“Great service...”

Jul 16,2018
Minithumbup
By: 'S&E'
Jul 16,2018
0 people found
this helpful
We have been very pleased with the service provided by the team at Andrew Purnell. Monique and Annaliese handled our rental in terms of viewings and administration. Both of these elements have been handled very efficiently, with any queries via email/phone dealt with particularly ...
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“Rental Property-Putney...”

Apr 23,2018
Minithumbup
By: 'Omar &Lisa'
Apr 23,2018
0 people found
this helpful
Our experience has been great with Andrew Prunell from the start. They have a system to take the property off the market as soon as an offer is made (landlord can chose to decline). Avoids getting sucked into annoying bidding wars which happens too often ...
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Comment on agent fees
Reasonable agent fees.
Was this helpful? Yes

“Very efficient and friendly communication....”

Apr 13,2018
Minithumbup
By: 'Deborah Carbonato'
Apr 13,2018
0 people found
this helpful
Everyone at Andrew Purnell has been clear and concise and professional. We are very pleased with the advice given and the service offered....
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Comment on agent fees
Competitive
Was this helpful? Yes
Dec 16,2017
Minithumbup
By: 'Mrs Mady'
Dec 16,2017
0 people found
this helpful
I have found this company extremely efficient and helpful whenever I needed to use them. All staff are friendly and courteous and it has been a pleasure to work with them....
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Dec 13,2017
Minithumbup
By: 'Philip & Justine'
Dec 13,2017
0 people found
this helpful
The team at Andrew Purnell have got to know us well over the years and are very helpful when we make contact to help resolve maintenance problems. Most recently our tenants returned from holiday to find the toilet flush did not work. Stacey Mullarkey arranged ...
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Comment on agent fees
For the area covered in South West London, the fees are reasonable.
Was this helpful? Yes
Sep 10,2017
Minithumbdown
By: 'SEE ABOVE'
Sep 10,2017
0 people found
this helpful
Dear Sir, In general the Andrew Purnell & Co staff are professional and helpful. I have one ''beef'' which relates to the revised method of invoicing leasees (introduced as part of the web based Block Man system) . Previously all service fees were billed to , in ...
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Was this helpful? Yes
Aug 30,2017
Minithumbup
By: 'Chris'
Aug 30,2017
0 people found
this helpful
Andrew Purnell have been our building's managing agent for a couple of years now and have been excellent. We firstly dealt with Stacey and then Rachel - both are fantastic. They have always been very quick to respond to all sorts of queries. They have ...
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Comment on agent fees
When we evaluated they were very comparable to other agencies.
Was this helpful? Yes
Aug 30,2017
Minithumbup
By: 'Deborah'
Aug 30,2017
0 people found
this helpful
Simply brilliant service - attentive, polite, helpful with all matters concerning property service management. What more needs said in life's busy world. Simply a good service which is hard to find these days. Would recommend....
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Comment on agent fees
About right as comparable with other management agents.
Was this helpful? Yes
Aug 30,2017
Minithumbdown
By: 'Frustrated'
Aug 30,2017
0 people found
this helpful
Difficult to identify too many positives with the service we receive. I find myself constantly having to chase for updates on issues which AP&Co have said they will look into and am frustrated by how much they rely on intervention by other owners ...
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Was this helpful? Yes
Aug 30,2017
Minithumbup
By: 'Kiran Rawal'
Aug 30,2017
0 people found
this helpful
We have been dealing with Andrew Purnell for many years now. I am delighted to say that we have always received a great service from both Stacey and Rachel. they are both very friendly and professional and would always give fair advice. It is a ...
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Was this helpful? Yes
Aug 29,2017
Minithumbup
By: 'John B'
Aug 29,2017
0 people found
this helpful
Andrew Purnell have been managing agents of all my properties in Wimbledon, Kingston-upon-Thames and Mitcham, Surrey. I have found them proactive and manage the properties extremely well....
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Comment on agent fees
Very competitive
Was this helpful? Yes
Aug 29,2017
Minithumbup
By: 'Haley Craddock'
Aug 29,2017
0 people found
this helpful
All of the staff provide excellent customer service. They are proactive with their communication across all channels - telephone, email and Web. They have always been helpful, efficient and supportive....
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Comment on agent fees
Good value
Was this helpful? Yes
Aug 29,2017
Minithumbup
By: 'Julia n M'
Aug 29,2017
0 people found
this helpful
A great 'hands on' and very personable estate agency and property mnagement company. Nice people to do business with. React quickly and will try and help where possible and reasonable....
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Comment on agent fees
Fees are fair.
Was this helpful? Yes
Aug 29,2017
Minithumbdown
By: 'Jason S.'
Aug 29,2017
0 people found
this helpful
Efficient web based service for my apartment at Wimbledon Central. I was particularly impressed as to how thorough the process was before I was issued with an external doors electronic unlocking device....
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Comment on agent fees
Fair for services on offer
Was this helpful? Yes
Aug 29,2017
Minithumbup
By: 'Clive'
Aug 29,2017
0 people found
this helpful
Rachel is always efficient, responsive and helpful. It has taken me a while to get used to the website but Rachel offers practical help....
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Was this helpful? Yes
Aug 29,2017
Minithumbup
By: 'Carol'
Aug 29,2017
0 people found
this helpful
I have used Andrew Purnell for many years - I would simply say, as a landlord they have been great and offer so much more than the basic service...
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Comment on agent fees
You would always want them to be less, but they are fair
Was this helpful? Yes
Aug 29,2017
Minithumbup
By: 'Moazzam'
Aug 29,2017
0 people found
this helpful
Efficient service was provided against all enquiries by the staff who attended to me. I recommend them to future clients....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 07,2017
Minithumbdown
By: 'Marta'
Jun 07,2017
0 people found
this helpful
Very poor customer service. I had to send many e-mails, called several times and at the end showed up in their offices and even then, they were not able to give me an answer or dates to visit some of the flats I was interested ...
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By: Stacey Mullarkey
Jun 16, 2017
View all comments (1)
Dear Marta, Apologies if you felt that the viewing arrangements were poorly handled but we do have a stringent vetting criteria before we show applicants properties so we purely wanted to match the properties to your specific requirements. We had secured interest in some of the properties you were interested in viewing and one flat in particular along Worple Road, the tenant had just confirmed that they wished to extend their stay so the available date was subject to change, a matter which is o ...
Apr 07,2017
Minithumbdown
By: 'Not my real name.'
Apr 07,2017
0 people found
this helpful
Brutal service. No clarification on anything, does not respond to emails promptly. Stated they sent out reference emails when they had not, had to chase them on it. Absolutely brutal service...
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Comment on agent fees
Bad
Was this helpful? Yes
Jan 03,2017
Minithumbup
By: 'David'
Jan 03,2017
1 people found
this helpful
Excellent agent for my rental. I have used them for around 20 years and they always provide excellent service. Any issues are dealt with in a timely and cost effective way and they provide good advice on prospective changes and maintenance suggestions. An example a few ...
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Comment on agent fees
I took them on initially because they were most competitive for full service. They are now slightly higher than my others but provide a better service.
Was this helpful? Yes
Dec 23,2016
Minithumbup
By: 'Laurie North'
Dec 23,2016
1 people found
this helpful
Two charming, friendly and helpful members of a staff that I am limited in naming, otherwise I think I could say the same for all those I have met...
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Comment on agent fees
Fees are reasonable in exchange for a good service
Was this helpful? Yes
Dec 22,2016
Minithumbup
By: 'Happy Customer'
Dec 22,2016
1 people found
this helpful
I have been using this agent for about 8 years to let out my property. I have always found them excellent. I do not want to single out one member of staff as all those I have dealt with have been very pleasant and professional. I ...
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Comment on agent fees
The fees are broadly in line with other agents. I think fees for renewing tenancy to an already existing tenant are a bit steep as there is very little for them to do. However the other fees are ok.
Was this helpful? Yes
Dec 22,2016
Minithumbup
By: 'Susie'
Dec 22,2016
2 people found
this helpful
I have been really impressed with the service from the outset, from the moment we walked into the office, the response was much better than others on the same high street. They are consistently effective, authentic, and polite. I believe them when they say that ...
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Comment on agent fees
A little expensive, but you get what you pay for. There seems to be flexibility there, and loyalty I think pays off.
Was this helpful? Yes
Dec 22,2016
Minithumbup
By: 'Glenda Smith'
Dec 22,2016
0 people found
this helpful
Am impressed with speed of response from Andrew Purnell and Coy. The staff members are very friendly & co-operative. The Coy. is involved in property maintenance and pleased with their work ethics. I would say good value for money. Accounts software is also very good ...
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Comment on agent fees
I would reiterate Andrew Purnell's charges are value for money.
Was this helpful? Yes
Dec 22,2016
Minithumbup
By: 'John Paramour.'
Dec 22,2016
0 people found
this helpful
Good. agent keeps me informed of issues and attends to repairs and other matters arising promptly. I consider charges reasonable for the work done....
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Comment on agent fees
Good.
Was this helpful? Yes
Dec 21,2016
Minithumbup
By: 'Mahesh & Kiran'
Dec 21,2016
0 people found
this helpful
We have been dealing with Andrew Purnell for few years and we have always found them very reliable and trust worthy. Their staff Stacey and Rachel have very good knowledge of the local area and are efficient in dealing with any issues which are taken ...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 20,2016
Minithumbup
By: 'Customer'
Dec 20,2016
1 people found
this helpful
Andrew Purnell have been managing our block of flats for a number of years. They have helped improve many aspects of the block and have always listened to the requirements of the flat owners. Frank and Rachel are the main staff we work with and ...
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Comment on agent fees
Fees are ok
Was this helpful? Yes
Dec 20,2016
Minithumbup
By: 'Marina'
Dec 20,2016
0 people found
this helpful
Always replies promptly and willing to help. Very professional with a good understanding and knowledge of prices and the local market....
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Was this helpful? Yes
Dec 20,2016
Minithumbup
By: 'Colborne Court Management'
Dec 20,2016
0 people found
this helpful
A very pleasant, helpful and efficient member of the staff who has always been accessible and able to handle and resolve queries....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Dec 20,2016
Minithumbup
By: 'Judith'
Dec 20,2016
0 people found
this helpful
Rachel is very conscientious and deals with all matters promptly and efficiently. It is a pleasure to deal with her....
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Comment on agent fees
The agents fees are reasonable for the service provided.
Was this helpful? Yes
Areas covered
  • SW19
  • KT4
  • SW18
  • CR4
  • SW20
  • SM4
  • KT1
  • KT3

NAEA ARMA TDS The Guild


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
17 1 2 2 1 0 0 0 9 6

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Complaints Procedure

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Last updated at 11:52 AM 27/10/2017 by allAgents

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