• claim your profile
    Alex Jay
  • upload your photo
    Stacey Mullarkey
  • claim your profile
    Emily Howard
  • upload your photo
    Rachel Smith
  • upload your photo
    Frank Mulroe
  • claim your profile
    Lauren Green
A Boutique Experience Delivered with Integrity.....
Andrew Purnell & Co is a dynamic company offering a comprehensive range of lettings and sales services, covering all areas of estate agency. We understand that moving home is a very significant step, often involving one of your biggest financial assets so choosing the right estate agent is crucial to ensure that you get the very best outcome and service. Our prime, central location combined with our extensive market exposure on a variety of le
Read full description...

3 The Pavement, Worple Road
Wimbledon,London
Greater London
SW19 4DA
02088797888

 


Properties for sale
Properties for rent
Jan 03,2017
Minithumbup
By:
Jan 03,2017
Featured Review
0 people found
this helpful
Excellent agent for my rental. I have used them for around 20 years and they always provide excellent service. Any issues are dealt with in a timely and cost effective way and they provide good advice on prospective changes and maintenance suggestions. An example a few years ago when the flat kitchen roof needed emergency repair they reacted immediately and arranged the follow up including insurance handling on my behalf. Much better than other agents (in other areas)....
read full review
Comment on agent fees
I took them on initially because they were most competitive for full service. They are now slightly higher than my others but provide a better service.
Was this helpful? Yes
Dec 23,2016
Minithumbup
By:
Dec 23,2016
Featured Review
0 people found
this helpful
Two charming, friendly and helpful members of a staff that I am limited in naming, otherwise I think I could say the same for all those I have met...
read full review
Comment on agent fees
Fees are reasonable in exchange for a good service
Was this helpful? Yes
Dec 22,2016
Minithumbup
By:
Dec 22,2016
Featured Review
0 people found
this helpful
I have been using this agent for about 8 years to let out my property. I have always found them excellent. I do not want to single out one member of staff as all those I have dealt with have been very pleasant and professional. I am extremely satisfied with them....
read full review
Comment on agent fees
The fees are broadly in line with other agents. I think fees for renewing tenancy to an already existing tenant are a bit steep as there is very little for them to do. However the other fees are ok.
Was this helpful? Yes
Dec 22,2016
Minithumbup
By:
Dec 22,2016
Featured Review
1 people found
this helpful
I have been really impressed with the service from the outset, from the moment we walked into the office, the response was much better than others on the same high street. They are consistently effective, authentic, and polite. I believe them when they say that they will do the best for me. I sincerely hope that I can still say that when they sell my flat for me in the new year! I will come to them again, for sure....
read full review
Comment on agent fees
A little expensive, but you get what you pay for. There seems to be flexibility there, and loyalty I think pays off.
Was this helpful? Yes
Dec 22,2016
Minithumbup
By:
Dec 22,2016
Featured Review
0 people found
this helpful
Am impressed with speed of response from Andrew Purnell and Coy. The staff members are very friendly & co-operative. The Coy. is involved in property maintenance and pleased with their work ethics. I would say good value for money. Accounts software is also very good and efficient. they provide 24 hours and out of hours service in case of emergencies....
read full review
Comment on agent fees
I would reiterate Andrew Purnell's charges are value for money.
Was this helpful? Yes
Dec 22,2016
Minithumbup
By:
Dec 22,2016
0 people found
this helpful
Good. agent keeps me informed of issues and attends to repairs and other matters arising promptly. I consider charges reasonable for the work done....
read full review
Comment on agent fees
Good.
Was this helpful? Yes
Dec 21,2016
Minithumbup
By:
Dec 21,2016
0 people found
this helpful
We have been dealing with Andrew Purnell for few years and we have always found them very reliable and trust worthy. Their staff Stacey and Rachel have very good knowledge of the local area and are efficient in dealing with any issues which are taken up with them....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
1 people found
this helpful
Andrew Purnell have been managing our block of flats for a number of years. They have helped improve many aspects of the block and have always listened to the requirements of the flat owners. Frank and Rachel are the main staff we work with and who have both been friendly helpful and responsive....
read full review
Comment on agent fees
Fees are ok
Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
0 people found
this helpful
Always replies promptly and willing to help. Very professional with a good understanding and knowledge of prices and the local market....
read full review
Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
0 people found
this helpful
A very pleasant, helpful and efficient member of the staff who has always been accessible and able to handle and resolve queries....
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
0 people found
this helpful
Rachel is very conscientious and deals with all matters promptly and efficiently. It is a pleasure to deal with her....
read full review
Comment on agent fees
The agents fees are reasonable for the service provided.
Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
0 people found
this helpful
Found Rachel very helpful in regards to all questions particularly when we were worried about care of tenants and mice infestations....
read full review
Comment on agent fees
Not applicable
Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
0 people found
this helpful
I have just transferred my rental property portfolio to Andrew Purnell. I have been dealing with Frank personally and I have found that the service that I get for the fees that I pay is exceptional. Frank is always accessible and the assistance given to my tenant on a Saturday night after a break-in at one of my flats was above and beyond the call of duty. Thank you Frank....
read full review
Comment on agent fees
Exceptional value
Was this helpful? Yes
Dec 20,2016
Minithumbup
By:
Dec 20,2016
0 people found
this helpful
I have found the staff at Andrew Purnell to be very responsive, timely, and professional in dealing with issues concerning our property....
read full review
Was this helpful? Yes
Sep 12,2016
Minithumbdown
By:
Sep 12,2016
0 people found
this helpful
Agents seemed professional at first until they had the contract signed and had our money. After that they where no help with faulty appliances, we had the landlord show up unannounced and let himself into the garden (in breach of contract). upon leaving the property they tried to take a huge amount of money off our deposit including for a garden table that had literately had a fire lit on the top of it before we moved in and was riddled with rot. They will knowingly try to take more money than t...
read full review
Comment on agent fees
bad
Was this helpful? Yes
Jan 14,2016
Minithumbdown
By:
Jan 14,2016
2 people found
this helpful
Initial impression was of a high-end bespoke service tailored to manage a property that would receive a motivated approach from highly confident staff. Before long, misinformation became standard & the bravado we believed from this office became a front for inarticulate sloppiness that became the constant norm. We started to feel misled about matters concerning our property & the supply of 'professional maintenance contractors', turned out to be utter nonsense, where random individuals s...
read full review
What agent could do to change your mind?
*
Comment on agent fees
Service was so poor that their fees seemed extortionate.
Was this helpful? Yes
Oct 13,2013
Minithumbdown
By:
Oct 13,2013
0 people found
this helpful
Very poor overall experience. No inventory at moving in and a very long detailed one when moving out. The agent promises to make repairs to the property when we raise issues, but never come back to us. The contract includes the agent\'s emergency phone number that does not work. I would place this agent at the lead of the worst state agent I have ever dealt with....
read full review
Was this helpful? Yes
Apr 09,2013
Minithumbup
By:
Apr 09,2013
2 people found
this helpful
I have owned a property in Wimbledon for 19 Years now and can say I have put all my trust in Andrew Purnell & Co. Through the years they have helped me to always have good tenants and strongly believe I would have sold the property if the letting was not so easy for me....
read full review
Was this helpful? Yes
Sep 24,2012
Minithumbdown
By:
Sep 24,2012
4 people found
this helpful
Very poor at finding tenants once they were in place. To the extent that we had a voids for several months whilst they claimed to be strenuously searching for tenants. Within a week of contacting another agent they had found two tenants both of whom wanted to rent the property and pay more than Purnells believed was obtainable. Deeply disappointing all round and their management is not up to much either....
read full review
What agent could do to change your mind?
Caring about us as customers rather than a meal ticket.
Was this helpful? Yes
Areas covered
  • SW19
  • KT4
  • SW18
  • CR4
  • SW20
  • SM4
  • KT1
  • KT3

NAEA ARMA TDS The Guild


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 1 0 2 0 0 0 0 4 1

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.
Last updated at 11:49 AM 18/11/2016 by Stacey Mullarkey

Complaints Procedure

No procedure set.
Last updated at 11:49 AM 18/11/2016 by Stacey Mullarkey

Awards won by Andrew Purnell & Co

Individual Branch Awards

Alex Jay - upload your photo Alex Jay
0 reviews

About Alex No description set View full profile
Stacey  Mullarkey - no image available Stacey Mullarkey
Office Manager
8 reviews

About Stacey No description set View full profile
Emily Howard - upload your photo Emily Howard
1 reviews

About Emily No description set View full profile
Rachel Smith - no image available Rachel Smith
Property Administrator
9 reviews

About Rachel No description set View full profile
Frank Mulroe - no image available Frank Mulroe
Managing Director
3 reviews

About Frank No description set View full profile
Lauren Green - upload your photo Lauren Green
Lettings Negotiator
0 reviews

About Lauren No description set View full profile


Opening hours



Make an Enquiry




.