Andrew Kelly & Associates

37 reviews 4.3 /5 rating
  • 82% valuation accuracy
  • 84% recommend
  • 88% fee satisfaction
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    Carol Henderson
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    Lauren Coomber
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    Helen Robinson
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    Jonathan Powell
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    Sylvia Marrow
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    Alanna Beattie
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    John Butler
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    Charlotte Meeks
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    Matthew Pearce
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    Ann Burke
If you are looking to buy, sell, rent or let a house / home, arrange mortgage finance or insurance, source an Energy Performance Certificate, deal with conveyancing or legal matters, obtain investment Read full description...If you are looking to buy, sell, rent or let a house / home, arrange mortgage finance or insurance, source an Energy Performance Certificate, deal with conveyancing or legal matters, obtain investment advice or buy / sell through auction in the Rochdale districts or Rossendale Valley, we are the market leaders. Put simply, we have over 500 properties for sale and 300 rental properties in our portfolio with a total package of services to accommodate any and all of your requirements.
Here you will find the most comprehensive range of home moving services anywhere in the North West now extending to general estate agency, lettings & property management, mortgages and insurance, investments, Energy Performance Certificates (EPCs), legal help through our conveyancing partner TTPL and property sales by Auction. We are not a national chain but a local specialist, having offices in Rochdale, Milnrow, Littleborough and Heywood. Each office retains detailed local knowledge and it is this strategy that has made Andrew Kelly so successful. Why use a national chain or a national web site when the vast majority of people move within a 7 mile radius of their existing home. So if you are considering selling or purchasing, why not call in and see us or telephone your local branch.
 
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Apr 20,2017
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Charlotte Meeks
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Apr 20,2017
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Charlotte Meeks was very professional, came across as very friendly and was happy to help & assist when asking questions/queries. She made my experience very positive and I would like to say 'Thank You' Charlotte....
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I was not happy with the amount of fee's charged - one fee for administration and another once all completed (rented accommodation). I believe only one fee should be charged and at a much lesser value. Too expensive.
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Jul 02,2016
Minithumbup
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Carol Henderson
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Jul 02,2016
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After 33yr in the same house we decided to downsize, Carol took on the job and what a brilliant service. Profession Friendly and most of all Ethical. I never felt pressured into make any decisions and she was always available .Nothing appeared too much trouble for her. I cannot recommend the company or Carol at the Heywood Branch highly enough. She was brilliant and nothing like the estate agent stereotype. and I met a few of those during this process....
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Comment on agent fees
Very reasonable and comparable prices
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Nov 03,2015
Minithumbup
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Ann Burke
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Nov 03,2015
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Having just sold my second property with Andrew Kelly I thought I would take the time to thank all concerned at the Rochdale branch and to praise the company overall. From Stephen Kellys fair valuation (Listen to his advice carefully and not your own heart when valuing a property) to Ann Burkes honest and fair recommendation of various jobs to do and tips around pricing to get the property sold.The company did almost all of the viewings which was extremely helpful in selling this property. Overa...
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Comment on agent fees
Very reasonable for the amount of work they did.
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Oct 03,2015
Minithumbup
Sylvia Marrow
Sylvia Marrow
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Oct 03,2015
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The house underwent a Major Refurbishment before becoming a Holiday Home about 25 years ago. Despite this, it was considered, by most viewers, to need a lot of work to bring it up to modern standards. The Agent had this in mind when fixing the Asking Price. The Price accepted was 6% lower, because the Buyers had ready cash....
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Comment on agent fees
A fixed scale of 1.5% + VAT for Sole Agency
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Sep 12,2015
Minithumbup
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Jonathan Powell
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Charlotte Meeks
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Sep 12,2015
1 people found
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I rented a property for 3 yrs through Andrew Kelly. Right from finding a property until eventually handing my notice in to terminate my tenancy Jonathan and Charlotte always responded quickly and professional to any of my queries. I will have no hesitation in using them again in the future if ever needed....
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Aug 03,2015
Minithumbdown
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Aug 03,2015
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We have found the property letting service to be unhelpful and uninformative for tenants. Charlotte Meeks has been particularly dismissive, rude and arrogant - on the phone and in person. This has caused unnecessary stress in an already difficult and unsettling situation. We are also taking the complaint further to find out if they are sufficiently informative about their fees. The first mention of the £180 fee is on a form at the point of application. It is not on the website or discu...
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What agent could do to change your mind?
Not clear enough or discussed.
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Comment on agent fees
Not clear enough or discussed.
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Jul 26,2015
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Jonathan Powell
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Jul 26,2015
1 people found
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i have been with Andrew Kelly's for several years now and have always found them to be professional and extremely helpful in going the extra mile for me. They always keep me up to date and well informed....
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Comment on agent fees
andrew Kelly's fees are extremely competitive and fair considering the good service I get
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Jul 08,2015
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John Butler
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Jonathan Powell
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Jul 08,2015
3 people found
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I am very satisfied with the service I receive from Andrew Kelly.They deal with any enquiry I may have very quickly,when I am in Rochdale I usually call in and everyone in the office is very professional.I would recommend them very highly if you are looking for a letting agent in the Rochdale and surrounding area....
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Jul 08,2015
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Ann Burke
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Alanna Beattie
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Jul 08,2015
1 people found
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As a retired person Andrew Kelly pushed all the right buttons. Ann Burke is exceptionally kind and helpful. Not only did she understand my particular needs she only sent me the information about houses for sale that was applicable to my needs. Other Agents have flooded me with irrelevant property offers which is both a waste of time and very frustrating. She is always polite and helpful and is very efficient. Appointments are made to suit the client's needs. Buying a house can at the best of ...
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Jun 15,2015
Minithumbup
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John Butler
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Jun 15,2015
3 people found
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John handles the rental of my property in a professional manner. From the very first visit to tenant finding and money collection everything is done with ease. His colleagues are also very approachable and make the whole process easier for a landlord, they are extremely competitive price wise within the market too. I highly recommend their services to anyone....
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Jun 10,2015
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Jonathan Powell
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Charlotte Meeks
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Jun 10,2015
5 people found
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We let a property through Andrew Kelly from 30/05/12 till 01/06/15 over all we were very satisfied with the service that we received, emails were always answered and phone calls always returned if we had to leave a message. We always dealt with John and Charlotte and Mandy ( not sure if she still at Andrew Kelly ) all these members of staff were always friendly and always happy to help if we had any queries they are a great asset to the Andrew Kelly Team. John did the viewing with us and the che...
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Jun 10,2015
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Jonathan Powell
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Matthew Pearce
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Jun 10,2015
4 people found
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i have found the staff to courteous and helpful and they have given feedback to me on any matters that have arisen...
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Jun 09,2015
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Jonathan Powell
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Jun 09,2015
1 people found
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We have had very good service from Andrew Kelly. I would recommend them to anyone without hesitation. Any enquiry or problem, they have been onto it very quickly. All queries dealt with timeously. Very happy to have them as a letting agent....
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Jun 09,2015
Minithumbup
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Jun 09,2015
1 people found
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have been pleased with the way they have handled me from the first day i went with andrew kelly, they contact me every 6 months for a house check up and if i need anything doing on the house they try and do it straight away...
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Jun 09,2015
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Jonathan Powell
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Jun 09,2015
2 people found
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Have used them for a number of years and have always found them to be very efficient.They always respond to any problems and helpful at sorting them out....
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Jun 08,2015
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Jonathan Powell
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Jonathan Powell
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Jun 08,2015
1 people found
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This firm has managed my Buy to Let property in Littleborough for several years. They achieved a rental £50 pcm more than I have expected and the tenant is so satisfied that he wanted to sign up for two years. I am very satisfied with their services...
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Very reasonable for the service given
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Jun 08,2015
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Jonathan Powell
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Jonathan Powell
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Jun 08,2015
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I have found Andrew Kelly easy to get in touch with and responsive to managing our 5 properties. I like the fact that they are keen to act responsibly and build a long term relationship with landlords and tenants. They sorted out a whole load of difficulties that had built up under another agent and we are now benefiting from a more professional approach to lettings....
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Comment on agent fees
Note this rent is for just one property.
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Jun 05,2015
Minithumbup
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Jonathan Powell
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Jun 05,2015
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Let a property through Andrew Kelly Lettings I found the service I received to be of a high standard from start to finish of the tenancy which took a lot of pressure and stress from me, all the staff were very helpful and kept me updated. I would not hesitate in recommending Andrew Kelly Lettings. Thank you....
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May 16,2015
Minithumbup
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Alanna Beattie
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May 16,2015
1 people found
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Hannah kept us well informed with regular updates and with viewings of the property and always there to help even if things did not go well with people viewing she was very apologetic even though it was not her fault she was always very helpful and polite....
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Comment on agent fees
We are not sure what we paid did not get a bill from Solicitor.
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May 10,2015
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Jonathan Powell
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May 10,2015
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NO SALE; ONE viewing in SIX months; ONE offer made & accepted..but LOST as not 'nailed down' by agent. I had to do ALL the photos myself; they admitted theirs were totally 'unacceptable'. I did much of the writing, & rewriting, of the descriptions. I could rarely get to talk to my contact without waiting hours/days to return my call; ditto emails. Requested changes to photos & blurb took between 3-21 days to be processed. Open Day was arranged at my request. I had to host it ...
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What agent could do to change your mind?
Show some competence & interest in the selling process. Stop 'talking the talk'; just do the basic stuff to allow the client to SELL 0* rating
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Comment on agent fees
Would willingly pay for their service...IF it had happened
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By: Andrew Kelly Rochdale.
May 13, 2015
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We are naturally disappointed with the way you feel you have been treated by Andrew Kelly and as a company we take all reviews seriously. As per our conversations we will look into your comments in more detail in order that we can improve our customer service. We strive at all times to provide a quality service to our customers and regret that you feel that on this occasion we have fallen behind our own high standards. We wish you every success with the sale of your property and thank you for at ...
May 08,2015
Minithumbup
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Carol Henderson
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May 08,2015
1 people found
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From start to finish of the sale I was dealt with in a professional manner and Carol ensured she kept me informed every step of the way....
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Mar 23,2015
Minithumbup
Sylvia Marrow
Sylvia Marrow
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Mar 23,2015
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We sold our property using Andrew Kelly, the service was superb. Steve came to value the property, he was very honest and helpful. Our property sold within two weeks, we were updated and guided through the sale brilliantly by Sylvia. I would certainly recommend them....
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Mar 13,2015
Minithumbup
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Mar 13,2015
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I have used Andrew Kellys Estate Agents many times now I would recommend them to anyone for a professional service from start to finish. They play the middle man excellently dealing with both buyer and vendor including their solicitors. I had my own solicitors and mortgage advisor but they do have all these services in house. A great team I will use again without hesitation....
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Comment on agent fees
I was a buyer so no fees paid
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Mar 13,2015
Minithumbup
Sylvia Marrow
Sylvia Marrow
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Mar 13,2015
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We have bought four properties over the last 18 months, for buy to let. Sylvia from Andrew Kelly's Littleborough branch office has given exceptional service to my husband and myself, especially as its been a new venture for us. I would not hesitate to recommend them to anyone....
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Mar 12,2015
Minithumbup
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Mar 12,2015
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Couldn't be more pleased with the level of service provided by Andrew Kelly. We are selling our house through a third party who in turn are using Andrew Kelly on our recommendation. Just wished the 3rd Party were as helpful and professional as Andrew Kelly have been. Without the support and advice from Andrew Kelly I do not believe we would have sold our house as quickly as we have. Their staff are great and were always available to offer advice and work around our needs....
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Mar 12,2015
Minithumbup
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Mar 12,2015
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In a difficult market Andrew Kelley facilitated a sale, when I expected real difficulties. So marketing of the property was good. Staff were very helpful and always willing to keep us informed of progress and assist in unblocking any issues. We have nothing negative to say, only thank you for assisting us and beung responsive to the fact that the sale was of my just deceased mother's house...
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Feb 09,2015
Minithumbup
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Feb 09,2015
5 people found
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I sold a property through Andrew Kelly's late last year. After being on with 2 other agents, I began to think my house wouldn't ever sell! Ann contacted me ever 2 weeks to provide me with updates and helpful tips to gain more interest in my house. After just 2 months, we had ourselves an offer and had agreed a sale. I genuinely believe Ann had a huge part to play in enabling us to secure a sale and so wouldn't hesitate to recommend Andrew Kelly's to anyone....
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Jan 28,2015
Minithumbdown
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Jan 28,2015
0 people found
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we made an appointment to view a house but cancelled early In the day due to bad weather/snow and told them we would re-book. We rebooked on the Friday for a Monday viewing and when we arrived at the property there was nobody around. We rang them up to be told that an agent was at the property and that they would phone them we waited another 10mins before ringing them back to then establish we was at a different address to where they thought we had wanted to view!! An afternoon wasted we went ho...
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What agent could do to change your mind?
Aside from the mistake with regards to the wrong property address I appreciate these things happen but maybe a phone call back to potential buyers when you say you will. You should be chasing me for my business not me having to keep chasing you! Afterall you are providing a service on behalf of the vendor.
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Oct 15,2014
Minithumbup
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Oct 15,2014
2 people found
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After previous bad experiences with Agents, I was delighted with the service I received from Andrew Kellys. Would highly recommend them....
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Oct 15,2014
Minithumbup
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Jonathan Powell
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Oct 15,2014
2 people found
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johnathon was very very helpful when i rented the house. in the past i have had other estate agents that have been a nightmare to deal with....
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Last updated at 11:53 AM 08/07/2016 by Lauren Coomber

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View All 3 Branches


Andrew Kelly & Associates - Heywood, , OL10
Heywood
30 Market Place, Heywood OL10 4NL
(2)
Andrew Kelly & Associates - Littleborough, , OL15
Littleborough
24/26 Hare Hill Road, Littleborough OL15 9BA
(7)
Andrew Kelly & Associates - Rochdale, , OL16
Rochdale
124 Yorkshire Street, Rochdale OL16 1LA
(27)

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