Andrew Kelly & Associates

4.18/5 rating 38 reviews
  • 79% valuation accuracy
  • 82% recommend
  • 85% fee satisfaction
If you are looking to buy, sell, rent or let a house / home, arrange mortgage finance or insurance, source an Energy Performance Certificate, deal with conveyancing or legal matters, obtain investment Read full description...If you are looking to buy, sell, rent or let a house / home, arrange mortgage finance or insurance, source an Energy Performance Certificate, deal with conveyancing or legal matters, obtain investment advice or buy / sell through auction in the Rochdale districts or Rossendale Valley, we are the market leaders. Put simply, we have over 500 properties for sale and 300 rental properties in our portfolio with a total package of services to accommodate any and all of your requirements.
Here you will find the most comprehensive range of home moving services anywhere in the North West now extending to general estate agency, lettings & property management, mortgages and insurance, investments, Energy Performance Certificates (EPCs), legal help through our conveyancing partner TTPL and property sales by Auction. We are not a national chain but a local specialist, having offices in Rochdale, Milnrow, Littleborough and Heywood. Each office retains detailed local knowledge and it is this strategy that has made Andrew Kelly so successful. Why use a national chain or a national web site when the vast majority of people move within a 7 mile radius of their existing home. So if you are considering selling or purchasing, why not call in and see us or telephone your local branch.
Andrew Kelly & Associates

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“Unprofessional...”

May 18,2018
Minithumbdown
By: 'Faiza'
May 18,2018
2 people found
this helpful
I had an awful experience.. even though I asked about costs I was not told about costs added in clause. As the house was in auction I had to sign and pay the same day and was not explained anything by the agent.. would not ...
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Comment on agent fees
Bad
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Apr 20,2017
Minithumbup
By: 'Miss K. Ames'
Apr 20,2017
0 people found
this helpful
Charlotte Meeks was very professional, came across as very friendly and was happy to help & assist when asking questions/queries. She made my experience very positive and I would like to say 'Thank You' Charlotte....
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Comment on agent fees
I was not happy with the amount of fee's charged - one fee for administration and another once all completed (rented accommodation). I believe only one fee should be charged and at a much lesser value. Too expensive.
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Jul 02,2016
Minithumbup
By: 'Su Williams'
Jul 02,2016
0 people found
this helpful
After 33yr in the same house we decided to downsize, Carol took on the job and what a brilliant service. Profession Friendly and most of all Ethical. I never felt pressured into make any decisions and she was always available .Nothing appeared too much trouble ...
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Comment on agent fees
Very reasonable and comparable prices
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Nov 03,2015
Minithumbup
By: 'S Hesbrook'
Nov 03,2015
0 people found
this helpful
Having just sold my second property with Andrew Kelly I thought I would take the time to thank all concerned at the Rochdale branch and to praise the company overall. From Stephen Kellys fair valuation (Listen to his advice carefully and not your own heart ...
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Comment on agent fees
Very reasonable for the amount of work they did.
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Oct 03,2015
Minithumbup
By: 'Douglas Power'
Oct 03,2015
0 people found
this helpful
The house underwent a Major Refurbishment before becoming a Holiday Home about 25 years ago. Despite this, it was considered, by most viewers, to need a lot of work to bring it up to modern standards. The Agent had this in mind when fixing the Asking ...
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Comment on agent fees
A fixed scale of 1.5% + VAT for Sole Agency
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Sep 12,2015
Minithumbup
By: 'Marion'
Sep 12,2015
1 people found
this helpful
I rented a property for 3 yrs through Andrew Kelly. Right from finding a property until eventually handing my notice in to terminate my tenancy Jonathan and Charlotte always responded quickly and professional to any of my queries. I will have no hesitation in using them ...
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Aug 03,2015
Minithumbdown
By: 'Joe Bloggs'
Aug 03,2015
1 people found
this helpful
We have found the property letting service to be unhelpful and uninformative for tenants. Charlotte Meeks has been particularly dismissive, rude and arrogant - on the phone and in person. This has caused unnecessary stress in an already difficult and unsettling situation. We are also ...
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What agent could do to change your mind?
Not clear enough or discussed.
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Comment on agent fees
Not clear enough or discussed.
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Jul 26,2015
Minithumbup
By: 'm/s KA'
Jul 26,2015
1 people found
this helpful
i have been with Andrew Kelly's for several years now and have always found them to be professional and extremely helpful in going the extra mile for me. They always keep me up to date and well informed....
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Comment on agent fees
andrew Kelly's fees are extremely competitive and fair considering the good service I get
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Jul 08,2015
Minithumbup
By: 'Linda'
Jul 08,2015
3 people found
this helpful
I am very satisfied with the service I receive from Andrew Kelly.They deal with any enquiry I may have very quickly,when I am in Rochdale I usually call in and everyone in the office is very professional.I would recommend them very highly ...
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Jul 08,2015
Minithumbup
By: 'Robert'
Jul 08,2015
1 people found
this helpful
As a retired person Andrew Kelly pushed all the right buttons. Ann Burke is exceptionally kind and helpful. Not only did she understand my particular needs she only sent me the information about houses for sale that was applicable to my needs. Other Agents have ...
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Jun 15,2015
Minithumbup
By: 'Rob R'
Jun 15,2015
3 people found
this helpful
John handles the rental of my property in a professional manner. From the very first visit to tenant finding and money collection everything is done with ease. His colleagues are also very approachable and make the whole process easier for a landlord, they are extremely ...
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Jun 10,2015
Minithumbup
By: 'Kosta Penataras'
Jun 10,2015
5 people found
this helpful
We let a property through Andrew Kelly from 30/05/12 till 01/06/15 over all we were very satisfied with the service that we received, emails were always answered and phone calls always returned if we had to leave a message. We always dealt with John and Charlotte and ...
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Jun 10,2015
Minithumbup
By: 'Alan'
Jun 10,2015
4 people found
this helpful
i have found the staff to courteous and helpful and they have given feedback to me on any matters that have arisen...
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Jun 09,2015
Minithumbup
By: 'Colleen Paterson'
Jun 09,2015
1 people found
this helpful
We have had very good service from Andrew Kelly. I would recommend them to anyone without hesitation. Any enquiry or problem, they have been onto it very quickly. All queries dealt with timeously. Very happy to have them as a letting agent....
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Jun 09,2015
Minithumbup
By: 'natalie'
Jun 09,2015
1 people found
this helpful
have been pleased with the way they have handled me from the first day i went with andrew kelly, they contact me every 6 months for a house check up and if i need anything doing on the house they try and do it straight away...
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Jun 09,2015
Minithumbup
By: 'Ken Taylor'
Jun 09,2015
2 people found
this helpful
Have used them for a number of years and have always found them to be very efficient.They always respond to any problems and helpful at sorting them out....
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Jun 08,2015
Minithumbup
By: 'John F Kay'
Jun 08,2015
1 people found
this helpful
This firm has managed my Buy to Let property in Littleborough for several years. They achieved a rental £50 pcm more than I have expected and the tenant is so satisfied that he wanted to sign up for two years. I am very satisfied with ...
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Comment on agent fees
Very reasonable for the service given
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Jun 08,2015
Minithumbup
By: 'Pain au Chocolat Ltd'
Jun 08,2015
0 people found
this helpful
I have found Andrew Kelly easy to get in touch with and responsive to managing our 5 properties. I like the fact that they are keen to act responsibly and build a long term relationship with landlords and tenants. They sorted out a whole load of ...
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Comment on agent fees
Note this rent is for just one property.
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Jun 05,2015
Minithumbup
By: 'Mr P Sanderson'
Jun 05,2015
0 people found
this helpful
Let a property through Andrew Kelly Lettings I found the service I received to be of a high standard from start to finish of the tenancy which took a lot of pressure and stress from me, all the staff were very helpful and kept me ...
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May 16,2015
Minithumbup
By: 'Linda and Charlie'
May 16,2015
1 people found
this helpful
Hannah kept us well informed with regular updates and with viewings of the property and always there to help even if things did not go well with people viewing she was very apologetic even though it was not her fault she was always very helpful ...
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Comment on agent fees
We are not sure what we paid did not get a bill from Solicitor.
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May 10,2015
Minithumbdown
By: 'karen storey'
May 10,2015
1 people found
this helpful
NO SALE; ONE viewing in SIX months; ONE offer made & accepted..but LOST as not 'nailed down' by agent. I had to do ALL the photos myself; they admitted theirs were totally 'unacceptable'. I did much of the writing, & rewriting, of the descriptions. ...
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What agent could do to change your mind?
Show some competence & interest in the selling process. Stop 'talking the talk'; just do the basic stuff to allow the client to SELL 0* rating
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Comment on agent fees
Would willingly pay for their service...IF it had happened
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By: Andrew Kelly Rochdale.
May 13, 2015
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We are naturally disappointed with the way you feel you have been treated by Andrew Kelly and as a company we take all reviews seriously. As per our conversations we will look into your comments in more detail in order that we can improve our customer service. We strive at all times to provide a quality service to our customers and regret that you feel that on this occasion we have fallen behind our own high standards. We wish you every success with the sale of your property and thank you for at ...
May 08,2015
Minithumbup
By: 'Kate Spencer'
May 08,2015
1 people found
this helpful
From start to finish of the sale I was dealt with in a professional manner and Carol ensured she kept me informed every step of the way....
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Mar 23,2015
Minithumbup
By: 'Gareth Williams'
Mar 23,2015
0 people found
this helpful
We sold our property using Andrew Kelly, the service was superb. Steve came to value the property, he was very honest and helpful. Our property sold within two weeks, we were updated and guided through the sale brilliantly by Sylvia. I would certainly recommend them....
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Mar 13,2015
Minithumbup
By: 'Gary Henderson'
Mar 13,2015
0 people found
this helpful
I have used Andrew Kellys Estate Agents many times now I would recommend them to anyone for a professional service from start to finish. They play the middle man excellently dealing with both buyer and vendor including their solicitors. I had my own solicitors and ...
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Comment on agent fees
I was a buyer so no fees paid
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Mar 13,2015
Minithumbup
By: 'Lynn Butterworth'
Mar 13,2015
0 people found
this helpful
We have bought four properties over the last 18 months, for buy to let. Sylvia from Andrew Kelly's Littleborough branch office has given exceptional service to my husband and myself, especially as its been a new venture for us. I would not hesitate to recommend them ...
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Mar 12,2015
Minithumbup
By: 'Dan'
Mar 12,2015
0 people found
this helpful
Couldn't be more pleased with the level of service provided by Andrew Kelly. We are selling our house through a third party who in turn are using Andrew Kelly on our recommendation. Just wished the 3rd Party were as helpful and professional as Andrew Kelly ...
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Mar 12,2015
Minithumbup
By: 'Graham Duxbury'
Mar 12,2015
0 people found
this helpful
In a difficult market Andrew Kelley facilitated a sale, when I expected real difficulties. So marketing of the property was good. Staff were very helpful and always willing to keep us informed of progress and assist in unblocking any issues. We have nothing negative to ...
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Feb 09,2015
Minithumbup
By: 'Fiona'
Feb 09,2015
5 people found
this helpful
I sold a property through Andrew Kelly's late last year. After being on with 2 other agents, I began to think my house wouldn't ever sell! Ann contacted me ever 2 weeks to provide me with updates and helpful tips to gain more interest in my house. ...
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Jan 28,2015
Minithumbdown
By: 'Potential buyer'
Jan 28,2015
1 people found
this helpful
we made an appointment to view a house but cancelled early In the day due to bad weather/snow and told them we would re-book. We rebooked on the Friday for a Monday viewing and when we arrived at the property there was nobody around. ...
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What agent could do to change your mind?
Aside from the mistake with regards to the wrong property address I appreciate these things happen but maybe a phone call back to potential buyers when you say you will. You should be chasing me for my business not me having to keep chasing you! Afterall you are providing a service on behalf of the vendor.
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Oct 15,2014
Minithumbup
By: 'Jason'
Oct 15,2014
2 people found
this helpful
After previous bad experiences with Agents, I was delighted with the service I received from Andrew Kellys. Would highly recommend them....
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NAEA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 0 9 2 10 1 2 1 1 3

Fees

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Complaints Procedure

No procedure set.
Last updated at 11:53 AM 08/07/2016 by Lauren Coomber

Firm rankings


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Estate agents

Letting agents

View All 3 Branches


Andrew Kelly & Associates - Heywood, OL10
Heywood
30 Market Place, Heywood OL10 4NL
(2)
Andrew Kelly & Associates - Littleborough, OL15
Littleborough
24/26 Hare Hill Road, Littleborough OL15 9BA
(7)
Andrew Kelly & Associates - Rochdale, OL16
Rochdale
124 Yorkshire Street, Rochdale OL16 1LA
(28)

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