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Anderson Lettings

96 Charles Street
Leicester
Leicestershire
LE1 1FB
0116 251 1411

Website not available

Properties for Sale
Properties to Rent

“ Superb independent letting... ”

Mar 28,2018
Minithumbup
By: 'Ben Guzenda'
Mar 28,2018
0 people found
this helpful
I have rented properties with Andersons over the years and have always returned, not only because of the service the business provide, but the calibre of property on their records. With so many property's on the market it is hard at the best of ...
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Was this helpful? Yes
By: Chris Anderson
Mar 28, 2018
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Thanks so much for these very kind words Ben. It has been a pleasure dealing with you and wish you well in your new property. ...
Jan 31,2018
Minithumbup
By: 'Anonymous'
Jan 31,2018
1 people found
this helpful
If your an apprehensive new landlord like myself you can be reassured by choosing Andersons- from start to finish they won't let you down. Highly experienced and the directors having such a hands on approach and a thorough vetting process of potential tenants prevents ...
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Was this helpful? Yes
By: Chris Anderson
Feb 01, 2018
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Thank you for taking the time to post a review Emma. Its been a pleasure helping you prepare your property for letting, guiding you through the process of offering your lovely property to let and moving a fully referenced tenant in. Thanks for using Anderson's. ...
May 31,2017
Minithumbup
By: 'Anne H'
May 31,2017
1 people found
this helpful
Super letting agent. Always friendly, helpful and professional. Great knowledge of local valued tradespeople for repairs and maintenance. Chris always ready with valued advice. Great ommunications with office staff. Peace of mind...
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Comment on agent fees
Entirely reasonable
Was this helpful? Yes
By: Chris Anderson
Jun 01, 2017
View all comments (1)
Anne, thank you for your very kind words. It has been a pleasure letting and managing your property investment for the last 8 years. Your business is very much appreciated by myself, Joanne and the rest of the team. Chris ...
Areas covered
  • LE1
  • Leicester
  • LE6
  • LE2
  • Leicestershire
  • LE7
  • LE3
  • LE8
  • LE4
  • LE18
  • LE5

ARLA Property Redress Scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 0 1 0 0 0 0 0 0 0

Agent Fees

Three choices of professional letting or management services are offered to our landlord clients.

1. Full Management and Rent Collection Service
2. Letting Only Service
3. Tenant Find Service
Our Full Management Service is our most popular service. We give landlords piece of mind that not only are we seeking and referencing the best possible tenant, we are also looking after the rent collection, tenancy visits and handling maintenance issues that arise during a normal tenancy. Anderson’s have landlord clients located across the world. These landlords may be residing in Leicester or Lisbon, either way they can enjoy the piece of mind that a team of dedicated local professionals are on hand to look after their property and tenants.
Full Management Service includes:
• Appraisal and digital marketing across social media, websites, portals and our offices
• Accompanied viewings and professional referencing including credit searches
• Right to Rent Immigration Act identity checks and ongoing renewals
• Professional inventory with photographs
• Deposit registration with The Dispute Service (TDS)
• Sign up meeting with tenant and key hand over
• Monthly rent collection and prompt accounting
• Guaranteed Rent and Legal Expenses Service
• Dedicated experienced letting and management staff
• Periodic tenancy visits
• Full maintenance support team or liaison with landlord’s own preferred contractors
• Final inspection report and deposit arbitrations
• Notification of utilities
• Ongoing landlord support and compliance advice
• 10% + VAT of monthly collected rent fee
• £250 + VAT (£300) Letting Fee at start of tenancy
• £75 + VAT (£90) Tenancy renewals (new tenancies to existing tenants)
• £15+ VAT (£18 per month) Guaranteed Rent and Legal Expenses Service (Nil Excess)
• Please ask for full terms of business and full list of fees
***************

Letting Only Service includes:
• Advice on compliance and rent appraisal
• Photography and marketing across various websites, portals and our offices
• Accompanied viewings and professional referencing including credit checks
• Right to Rent Immigration Act 2014 identity records
• Dedicated Letting and Management Staff
• Legal expenses for tenant eviction service during first 12 months (subject to acceptable references and terms)
• Tenancy agreement and standing order
• Professional inventory and photographs
• Key handover meeting to present all documents for signature
• First month’s rent and deposit collection and financial accounting
• Deposit registration with Deposit Protection Service (DPS)
• Notify utility suppliers of tenancy start details and meter readings
• Cost £425 + VAT (£510)
Optional Additional Services - Tenancy agreement renewal including contractual rent reviews £90 (included in managed service). Renewal of further 12 month tenant eviction legal expenses service £90, or perhaps combine this with the tenancy agreement renewal for a reduced cost of £150 (these prices include VAT)
**************

Tenant Find Service includes:
• Valuation and advice on preparation of property for letting
• Photography and advertising on various digital platforms including Rightmove
• Erect To Let board and provide city centre showroom display advertising
• Arrange Accompanied viewings
• Tenant selection advice and professional referencing one applicant
• Right to Rent Checks in accordance to Immigration Act 2014
• Negotiate mutually agreed terms, create and provide tenancy agreement to landlord
• COST - £250 + VAT (£300)
Optional Additional Services - Additional tenant or guarantor referencing £30 per person. Detailed photographic inventory £150. Tenancy agreement renewal £90 (these prices include VAT)
Discounts are available for larger portfolio instructions. Please contact us today for a free, no obligation appraisal with Chris Anderson 0116 2511 411 or email chris@onlinelettings.com today.

For details of our tenant fees click here or visit our website www.onlinelettings.com

Anderson's The Specialist Independent Letting Agent
Last updated at 1:57 PM 09/04/2018 by Christopher Anderson

Complaints Procedure

In-House Complaints Procedure

We are committed to the highest possible standards of service to our customers. However, when something goes wrong we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much details as possible. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.

What will happen next?

1. We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

2. We will then investigate your complaint. This will normally be dealt with by an office manager who will review the details of your complaint. A formal outcome of your complaint will be sent to you within 15 working days of sending the acknowledgement letter.

3. If, at this stage, you are still not satisfied, you should contact us again and we will arrange a separate review to take place by a director of the company.

4. We will write to you within 15 working days of your request for a review, confirming our final viewpoint.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel. 01722 333 306 - Web www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within twelve months of receiving our final viewpoint, including evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house procedure, before being submitted for an independent review.
Last updated at 1:57 PM 09/04/2018 by Christopher Anderson

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