Amethyst Residential Lettings
2.9/5, 25 reviews
44% recommended
78% lettings valuation accuracy
67% lettings fee satisfaction

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 78% 67% £400 £725
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 1 2 11 0 0 0 0 2 2
Areas covered
Address

33 Regent Street
Rugby
Warwickshire
CV21 2PE
01788 577002

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“I have rented with Amethyst for over 3years...”

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Dec 30,2020
Minithumbup
By: 'Sean'
Dec 30,2020
0 people found
this helpful
I have rented with Amethyst for over 3years and have nothing other than positives for their professionalism and quick response to any issue no matter how big or small. I would have no problem in recommending this agency for anyone looking to rent, they would ...
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“I have been used as a contractor by Amethyst ......”

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Sep 06,2019
Minithumbup
By: 'Des'
Sep 06,2019
0 people found
this helpful
I have been used as a contractor by Amethyst Lettings over the last few years, to carry out maintenance and repairs on their portfolio. This review is offered from a behind the scenes viewpoint. Pauline and her team are consummate professionals in their roles as ...
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“Excellent...”

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Apr 30,2019
Minithumbup
By: 'Liz'
Apr 30,2019
1 people found
this helpful
Excellent agents for me as landlord. I have been with them for several years and was pleased to find them after disastrous experiences with other agents. Very efficient, deal with any issues promptly, keep me informed. Would highly recommend them....
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Comment on agent fees
Very reasonable.
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“Land lord...”

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Apr 30,2019
Minithumbup
By: 'PLH'
Apr 30,2019
0 people found
this helpful
I have worked with Pauline and Amethyst for the past 7 years and am amazed at some of the negative comments I am reading as I don't think we're talking about the same agency! I have always found the staff most helpful and trust them implicitly. ...
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Comment on agent fees
Having checked carefully before selecting Amethyst, I have always found them very competitive.
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“Very Good, friendly and helpful agents...”

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Apr 18,2019
Minithumbup
By: 'Paul'
Apr 18,2019
0 people found
this helpful
I own 4 properties that have been let out by Amethyst for several years now and in all of that time they have been extremely helpful, courteous and efficient. Their fees are very reasonable and I have had no problems with them at all having used ...
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Comment on agent fees
Very good, competitive fees
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“Excellent Lettings Agency...”

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Apr 18,2019
Minithumbup
By: 'Vijack'
Apr 18,2019
0 people found
this helpful
We have had our property with Amethyst for some years now and have been more than pleased with their service. Very professional and friendly in their dealings with us and altogether a first class agency with very reasonable Management fees. Would and have recommended them....
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Comment on agent fees
Very reasonable fees for a first class Management service.
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“Excellent service....”

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Apr 17,2019
Minithumbup
By: 'Di'
Apr 17,2019
0 people found
this helpful
As a landlord I have found the service provided second to none. I am kept informed with any issues that have occurred and the team arrange any repairs, services and checks. Would recommend very highly....
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Comment on agent fees
Fees lower than many of their competitors.
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“Briliant...”

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Apr 17,2019
Minithumbup
By: 'RPL'
Apr 17,2019
0 people found
this helpful
I've had my properties managed by Amethyst for over 10 years and in all that time they have been courteous and responsive to any issues arising. I am in the lucky position of having another property away from Rugby so I can compare lettings agents objectively. ...
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Comment on agent fees
Lower than the lettings agent that manage my other property.
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“1st class...”

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Apr 17,2019
Minithumbup
By: 'Marie'
Apr 17,2019
0 people found
this helpful
Amethyst have managed my property for the last 9 years and I have had the very best service possible. The staff at Amethyst have ensured that I have had reliable tenants, quick and good quality repairs, no voids, they have full knowledge of current legislation, look ...
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Comment on agent fees
Excellent value for money.
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“No option for 0 stars!...”

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Apr 02,2019
Minithumbdown
By: 'Disgusted'
Apr 02,2019
1 people found
this helpful
I have never had the misfortune or misery of 'attempting' to work with such an ineffective, inadequate, rude, unprofessional 'business'. Please do yourself a favour.... go elsewhere...anywhere!...
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“Worst agency...”

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Nov 07,2018
Minithumbdown
By: 'Sharon'
Nov 07,2018
2 people found
this helpful
This is the worst agency i ever rented from. The staff is really rude and incompetent. Charge you for nothing and don't do the job properly. Takes time to answer the questions and not helpful at all if something goes wrong in the property. I ...
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Comment on agent fees
Bad fees
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“This is the worst agency in the UK. If you ......”

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Oct 10,2016
Minithumbdown
By: 'Josh'
Oct 10,2016
3 people found
this helpful
This is the worst agency in the UK. If you see their sign on a property run away as quickly as possible!!! They will overcharge you they will come up with crazy charges to take money out of your deposit. Moreover, when you email them ...
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Comment on agent fees
Very bad agent fees
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“useless, incompetent, unprofessional, clueless, often gave bad advice, wouldn't recommend ......”

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Feb 26,2016
Minithumbdown
By: 'Disapointed'
Feb 26,2016
3 people found
this helpful
useless, incompetent, unprofessional, clueless, often gave bad advice, wouldn't recommend to anyone, allowed Tenant to get into arrears with out doing anything (a few month mind you), allowed the Tenant to leave the house dirty. Nice and cheap though. Given 1 star begrudgingly as it won't ...
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Comment on agent fees
Cheap
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“Absolutely disgraceful. Due to complete unprofessional, inadequate, pitiful mismanagement we ......”

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Nov 08,2015
Minithumbdown
By: 'Angry'
Nov 08,2015
4 people found
this helpful
Absolutely disgraceful. Due to complete unprofessional, inadequate, pitiful mismanagement we pulled out of the let. They refused to refund our deposit and when we tried to escalate it we repeatedly had the phone put down on us. When we finally got hold of them they ...
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“I have been a tenant with Amethyst for almost three ......”

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Nov 26,2014
Minithumbup
By: 'CeeCee'
Nov 26,2014
1 people found
this helpful
I have been a tenant with Amethyst for almost three years now. From the moment I first walked in their door I have found them to be extremely helpful and friendly. Any problems that have occurred have been dealt with the same day, either by ...
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“So we moved in from a previous rented flat in ......”

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Oct 12,2014
Minithumbdown
By: 'mjr_havoc'
Oct 12,2014
2 people found
this helpful
So we moved in from a previous rented flat in a different city and due to our circumstances we needed to move in quickly. Amethyst were very quick to process our application and I am grateful for that. The property that was rented to us ...
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What agent could do to change your mind?
Actually behave like a landlord.
Attached Filesnbsp;
Attachments

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By: mjr_havoc
Aug 18, 2017
View all comments (2)
Certainly, it was the owner of Amethyst Lettings, Pauline Pauley (she owned the property). It was the first and only time I rented a property from a small letting agency where someone working at the agency owned the property rented out. I would suggest always go for a more well known letting agency. ...

“After 9 years of renting that was the WORST AGENTS I ......”

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Jan 12,2014
Minithumbdown
By: 'tenant'
Jan 12,2014
4 people found
this helpful
After 9 years of renting that was the WORST AGENTS I had to ever deal with!!! The stuff changing often so no one knows whats happening, I guess that's the owners strategy. Had issues with from day 1, there was mold in property about they knew but ...
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What agent could do to change your mind?
They should be shut down, nothing can help them
Attached Filesnbsp;
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“I am four weeks into my tenancy and I have ......”

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Oct 17,2013
Minithumbdown
By: 'KELLY'
Oct 17,2013
8 people found
this helpful
I am four weeks into my tenancy and I have had nothing but stress. The day I moved in I wanted to moved out. There is a foreign boiler fitted, that apparently has a timer on it yet still to this day I cannot work, ...
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What agent could do to change your mind?
Check properties properly before letting them out. Improve customer services.
Attached Filesnbsp;
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“I have been letting from Amethyst for a number of ......”

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May 03,2013
Minithumbdown
By: 'Geoff'
May 03,2013
1 people found
this helpful
I have been letting from Amethyst for a number of years, and I am very happy with the service that the company provide. The staff are very friendly and are quick to deal with any problems that may arise, regardless of size. They have a ...
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“When looking for prospective properties the agent appeared to be ......”

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Mar 29,2013
Minithumbdown
By: 'MLAC'
Mar 29,2013
7 people found
this helpful
When looking for prospective properties the agent appeared to be quite good. As soon as we were in the flat the good service stopped there. There was a severe lack of communication from Amethyst (especially when we needed something) and they generally seemed very disorganised. ...
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What agent could do to change your mind?
Have better customer service. It was like talking to a brick wall... Maybe give each employee their own portfolio as it felt like we were passed from pillar to post. Reduce the prices! I keep my eye on the market and it looks as though you overprice everything significantly! Upload more pictures! I would not want to see a property if there are not many pictures online as I would assume it is a s**thole. Change your signage - it is not pretty!
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“This is by far the worst company ive ever dealt ......”

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Feb 21,2013
Minithumbdown
By: 'Steve'
Feb 21,2013
14 people found
this helpful
This is by far the worst company ive ever dealt with , they have no remorse , i could run a company better than what they are doing they miss appointments they keep deposits , IT NEEDS TO BE SHUT DOWN!...
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“their fees are too much high, and not caring for ......”

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Aug 16,2012
Minithumbdown
By: 'JTaylor110'
Aug 16,2012
21 people found
this helpful
their fees are too much high, and not caring for their tenant, locking you up with expensive contract that you may not afford, they always forget, and not care about their customer, but their website say something else""'Warning who ever wants to live in ...
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What agent could do to change your mind?
As they say be honest with customer and do not forget that family living in houses they let, also they have to follow the code of tenancy agreement for repairs.
Attached Filesnbsp;
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“Horrid Service. Initially, very comforting and kind, but once you ......”

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Jul 11,2012
Minithumbdown
By: 'Unhappy'
Jul 11,2012
14 people found
this helpful
Horrid Service. Initially, very comforting and kind, but once you move in it stops there. Rude people inspecting your property, extremely poor maintainence service. steer clear of them at all costs, it will NOT be worth the property. Worst service I have ever had, and ...
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“Very helpful and friendly at the viewing. Had a good ......”

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Jul 03,2012
Minithumbup
By: 'Andy'
Jul 03,2012
2 people found
this helpful
Very helpful and friendly at the viewing. Had a good relationship with the tenant which was nice to see....
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“I was a tenant of New street with my partner ......”

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Feb 22,2012
Minithumbdown
By: 'Amanda'
Feb 22,2012
22 people found
this helpful
I was a tenant of New street with my partner and 2 young Children only to be given our notice to leave after 3 years reason given being the landlady wanted the property back to let her relatives live there that were in Rugby. Which is fair ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Amethyst Residential Lettings

Individual Branch Awards

Rugby, CV21


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