Alternative Property Services
2.3/5, 9 reviews
33% recommended
50% lettings valuation accuracy
43% lettings fee satisfaction



Property Features

Alternative Property Services is one of Haverings leading independent Estate and Letting Agents with over 10 years experience offering a complete service to Buyers, Sellers, Landlords and Tenants alike. show more Alternative Property Services is one of Haverings leading independent Estate and Letting Agents with over 10 years experience offering a complete service to Buyers, Sellers, Landlords and Tenants alike.

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2024 allAgents People Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 50% 43% £799 £1,450
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 2 4 0 0 0 0 0 0
Areas covered
Address

4 North Street
Hornchurch
Greater London
RM11 1QX
01708 454121

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
Members of
ARLA TPOS Lettings
Latest Properties

No Properties

“As a landlord my advice would be to avoid thi......”

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Jan 01,2022
Minithumbdown
By: 'Anon'
Jan 01,2022
0 people found
this helpful
As a landlord my advice would be to avoid this agency, they are fine when all is going smoothly but as soon as there is an issue they are completely useless and do nothing to help resolve. I lost complete faith and trust in them ...
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Was this helpful? Yes
By: Jason Hall
Feb 07, 2023
View all comments (1)
Hi Anon (anonymous - I presume), I have searched our database for your details but have been unable to find you. We do pride ourselves on giving our clients a high level of customer service. So unfortunately, we do not recognise the comments in your review. If you would like to provide your name, I would be happy to contact you to discuss? Alternatively you may wish to contact me directly? [email protected] , regards Jason Hall (Director) ...

“Do not use this Letting Agency as at the end ......”

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May 13,2021
Minithumbdown
Jane
By: 'Adr'
May 13,2021
1 people found
this helpful
Do not use this Letting Agency as at the end of your tenancy agreement they will try to scam you and try to take your deposit for some made up reasons. They are liars and do not care about their tenants, all they care is ...
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Was this helpful? Yes
By: Jason Hall
Feb 07, 2023
View all comments (1)
Hi Jane (Adr),as members of TDS (Tenants Deposit Scheme) and ARLA PropertyMark as well as The Property Ombudsman for Lettings we have strict guidelines that we follow when dealing with the end of the tenancy. We understand that tenants (and landlords) are not always happy when a tenancy comes to an end with dilapidations that are claimed on the deposit. This is why the Government brought in legislation for resolving disputes free of charge, where an impartial adjudicator will make a legally bind ...

“DISGUSTED! TAKEN NO RESPONSIBILITY...”

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Mar 23,2019
Minithumbdown
Lisa
By: 'Residents'
Mar 23,2019
5 people found
this helpful
Do not let your property through this company, My neighbour has let his property with these cowboys. The issue is the garden has been split into 2 halves for some silly reason! The back end of the property via the back alley has been fly tipped, ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Jason Hall
Nov 17, 2019
View all comments (1)
The landlord had proportioned the garden in this way before he asked APS to find him a tenant. The tenant took occupation of the property fully aware of the garden situation. Upon receiving your complaints we contacted the landlord raising your concerns regarding the garden and wildlife. At the time the landlord said he would address the issue but not immediately. Unfortunately we are not at liberty to carry out large scale work without the landlords instruction and therefore could not arrange t ...

“Top notch...”

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Mar 04,2019
Minithumbup
By: 'Large'
Mar 04,2019
2 people found
this helpful
Very fast and super efficient negotiated price down to what I wanted to pay. Others just want to increase your rent!...
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Comment on agent fees
Average for area
Was this helpful? Yes
By: Jason Hall
Feb 07, 2023
View all comments (1)
Thanks for your 5* review it's really appreciated! It's great when our tenants give us such positive feedback! Kind regards Jason Hall (Director) ...

“Happy tenants...”

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Jun 22,2018
Minithumbup
By: 'kelly'
Jun 22,2018
2 people found
this helpful
Rented a property in hornchurch for 3 years with APS. Always found them helpful and easy to deal with. No problems getting our deposit back at the end of the lease. Would recommend to others....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Jason Hall
Feb 07, 2023
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Thanks for your 5* review it's really appreciated! It's great when our tenants give us such positive feedback! Kind regards Jason Hall (Director) ...

“Cannot get better...”

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Jun 20,2018
Minithumbup
By: 'Happy'
Jun 20,2018
2 people found
this helpful
In my dealings with APS, I have always found them be knowledgeable, efficient and helpful, and without hesitation would recommend them to both Landlord's and Tenamts....
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Comment on agent fees
Market rates
Was this helpful? Yes
By: Jason Hall
Feb 07, 2023
View all comments (3)
Hi Dave, thank you for taking the time to leave us a 5* review – its really appreciated. I will share your positive comments with the other members of my team. Regards Jason Hall (Director) ...

“Absolutely unprofessional...”

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Apr 21,2018
Minithumbdown
By: 'Jack'
Apr 21,2018
1 people found
this helpful
I has to clean the flat myself after many times trying to get the filthy and nasty dirt cleaned by them. Their faces changed and their attitude went down once they got what they want. I have no idea how landlords can even get their ...
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Comment on agent fees
Worthless for every pound paid.
Was this helpful? Yes
By: Jake Dimenno
Jun 20, 2018
View all comments (1)
Hi Jack, What property are/were you in? I cannot find any record of you on our system. Please feel free to call us to discuss. ...

“Disgusting....”

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Apr 12,2018
Minithumbdown
By: 'Do'
Apr 12,2018
1 people found
this helpful
Most unprofessional agents. All for the landlord! Didn't check the flat before me and my girlfriend moved in. Electric meter was -£200, hot water wasn't working, flat was filthy and only had one fob for door! Boiler broke numerous times and only got it fixed ...
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Comment on agent fees
Ridiculous! Don’t know why I had to pay agent fees when they didn’t do anything!
Was this helpful? Yes
By: Jake Dimenno
Jun 20, 2018
View all comments (1)
The debt was down to the Landlord and was paid off. Not causing you any additional expense or power outages at any point. The water heater was repaired on the day that it stopped working and we even stayed after hours to get the remedied. You viewed the property with the Landlord who gave you £50 off per month the rental price for the entire contract and you did not ask for any cleaning prior to moving in how could we know it needed cleaning if you did not tell us. Lastly as per the tenancy ag ...

“With Alternative Property Services agency i had worse experence in ......”

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Aug 17,2017
Minithumbdown
By: 'Unprofecional'
Aug 17,2017
2 people found
this helpful
With Alternative Property Services agency i had worse experence in my life like a tenant ...very unprofecional team. It start it from wrong spelling my last name on agreemant and all utilities bills ( i need to corect all utilities bills, counsil tax by my self ) ...
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By: Jake Dimenno
Jun 20, 2018
View all comments (1)
Hi, Renata Z. Sorry that you feel you had a bad service. You were looking to break your contract early. We tried to help you by finding a new tenant to take over your tenancy. We booked lots of viewings with yourself and even carried out some viewings (with your permission entered the property). There is little benefit for us in doing this as we do not earn any extra commissions but are doubling our work. If the property is left dirty according to the impartial and unbiased inventory company t ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Alternative Property Services

Regional Awards won by Alternative Property Services

Individual Branch Awards



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