• Tina Baylis
    Tina Baylis
  • Luke Sellick
    Luke Sellick
  • Robert Allen
    Robert Allen
  • Kim Allen
    Kim Allen
  • Denny Ferrara
    Denny Ferrara
  • Tracy Allen
    Tracy Allen
  • Max Allen
    Max Allen
  • Barbara Haddock
    Barbara Haddock
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    Sue Ralston
  • Lucinda Cregan
    Lucinda Cregan
  • Amy Cooper
    Amy Cooper
  • Zoe Dunning
    Zoe Dunning
  • Sarah Hunter
    Sarah Hunter
  • claim your profile
    Max Allen
  • claim your profile
    Max Allen
  • upload your photo
    Tina Baylis
  • upload your photo
    Lucinda Cregan
  • claim your profile
    Luke Sellick
Allen Heritage Estate Agents provide a wide range of estate agency services in the West Wickham, Shirley and Beckenham areas of Surrey and Kent.
Sep 20,2016
Minithumbup
By:
Sep 20,2016
0 people found
this helpful
From the marketing of our property we immediately felt 'at home' with Tina's personable approach finding out about our needs and our family. We had two agents give us their marketing quotes, but Tina definitely added a personal touch, warming us to her above the other agent. Lucinda and Steve have been extremely proactive, helpful when managing our sales progression. We felt very looked after by Lucinda who went over and above her role, calling around every outside person involved in our chain ...
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What agent could do to change your mind?
Good fees and very competitive!
Comment on agent fees
Good fees and very competitive!
Was this helpful? Yes
Sep 19,2016
Minithumbup
By:
Sep 19,2016
0 people found
this helpful
We were very happy with the level of service provided from start to finish. The valuation in the first place by Luke Sellick was fair and honest. The after service provided by Lucinda Cregan was in our view very professional and carried out in a well informed and friendly manner that made you feel that you were the important people in the whole transaction. We would have no hesitation following our experience, in recommending Allen Heritage to anyone....
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What agent could do to change your mind?
We believe the fees were reasonable for the level of service provided.
Comment on agent fees
We believe the fees were reasonable for the level of service provided.
Was this helpful? Yes
By: Allen Heritage
Sep 19, 2016
View all comments (1)
Thank you for writing your review. Luke and Lucinda were really pleased to hear your kind words. We hope everything goes well in the future and if you need anything from us, please do not hesitate to ask.....
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
My experience withheld Heritage was a very positive one from the start. Tina was honest with me from the start and we worked together to reach a desired outcome. I could not have achieved this without Tina and her exceptional professionalism and personalised service....
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What agent could do to change your mind?
Excellent
Comment on agent fees
Excellent
Was this helpful? Yes
By: Allen Heritage
Sep 19, 2016
View all comments (1)
Thank for your review, Tina was so pleased to hear your kind words. If there is anything else we can do for you, please do not hesitate to contact us.....
Aug 14,2016
Minithumbup
By:
Aug 14,2016
0 people found
this helpful
From Start to finish Tina Valued our Property and with her expert advise and positive Valuation we were very happy to proceed and we accepted 99% of valuation. Aftercare from Tina and Lucinda was so Professional with regular updates to how things were proceeding and speaking with the relative departments on our behalf's to help along completion which took a lot of stress away from ourselves. These two Ladies are very Professional and very prompt, Polite and very approachable to speak with and th...
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What agent could do to change your mind?
Fee,s were very reasonable and service for Fee's in my opinion were very good.
Comment on agent fees
Fee,s were very reasonable and service for Fee's in my opinion were very good.
Was this helpful? Yes
By: Allen Heritage
Sep 19, 2016
View all comments (1)
Thank you for writing such a great review, Tina & Lucinda were really pleased to hear that they helped take as much stress away as they could during the sale. Wishing you all the best.....
Jun 17,2016
Minithumbup
By:
Jun 17,2016
1 people found
this helpful
We had used another popular estate agent prior to using Allen Heritage, and we found a huge difference in service provided. We are very pleased with Allen Heritage , who provided a very professional and friendly service. We really felt that they listened to us and we're very good at keeping us up to date. All staff we had dealings with were all professional, personable and efficient. We have no reservations about recommending Allen Heritage to others and would use them again in the future....
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What agent could do to change your mind?
Good
Comment on agent fees
Good
Was this helpful? Yes
By: Allen Heritage
Sep 19, 2016
View all comments (1)
Thank you for taking the time to write us a review. We're all so pleased to hear that we provided you with positive service. We hope everything goes well in the future and please let us know if there is anything else we can do for you.....
May 19,2016
Minithumbup
By:
May 19,2016
0 people found
this helpful
Luke Sellick provided a valuation of our property, I found him to be very friendly and cheerful. He seemed knowledgable about the local area and recent sales, then provided a fair valuation and I found the fees to be reasonable when compared to other agents. Lucinda was very helpful with both the sale and purchase, she was very understanding and not at all pushy!...
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What agent could do to change your mind?
Very competitive!
Comment on agent fees
Very competitive!
Was this helpful? Yes
By: Allen Heritage
Jun 17, 2016
View all comments (1)
Thank you for writing such a great review. Luke and Lucinda were really happy to hear that they made your experience as positive as possible. Wishing you all the best from the Allen Heritage team!....
May 10,2016
Minithumbup
By:
May 10,2016
0 people found
this helpful
We have been very impressed with Lucinda and Tina at Allen Heritage in West Wickham. Lucinda's eye for detail and advice is always spot on and she makes you feel very comfortable when making such a big decision....
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Was this helpful? Yes
By: Allen Heritage
Jun 17, 2016
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Thanks Ben for the superb review! Tina and Lucinda really appreciated your comments and were happy to hear you had a great experience.....
May 02,2016
Minithumbup
By:
May 02,2016
0 people found
this helpful
While looking for a flat, Luke and Tina have been very helpful towards us by advising and guiding us through our purchase of our flat. When we found a flat, we had no hesitation in letting through Allen Heritage, and was absolutely delighted when they let it out within 4 days....
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What agent could do to change your mind?
Good
Comment on agent fees
Good
Was this helpful? Yes
By: Allen Heritage
Jun 17, 2016
View all comments (1)
Thanks Kathleen for writing your kind words. Luke and Tina were really happy to hear you were pleased with their service. Wishing you all the best and thank you very much for the biscuits!....
Apr 28,2016
Minithumbup
By:
Apr 28,2016
0 people found
this helpful
Tina Baylis and the team have provided us with an excellent service throughout the selling process, from the time Tina spent with us when she first valued our property to the professionalism of our open day, and the support she has since provided to our purchaser, and us as vendors, which has been much appreciated. She has made what can be a very stressful time so much easier....
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Comment on agent fees
No problem at all.
Was this helpful? Yes
By: Allen Heritage
Apr 29, 2016
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Thank you Julia and Roger for leaving us such a great review. Tina really appreciated your comments and found you both a pleasure to work with. Allen Heritage wishes you both all the best.....
Apr 18,2016
Minithumbup
By:
Apr 18,2016
0 people found
this helpful
We would like to thank Tina for the work she put in to selling our property. last year especially as there were a few problems with the house before we could exchange which she dealt with very efficiently. She then went on to sell us our flat which we completed on a few weeks ago....
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Comment on agent fees
Good
Was this helpful? Yes
By: Allen Heritage
Apr 19, 2016
View all comments (1)
We were glad everything went through in the end and Tina was really happy to hear that she helped you through it. Thank you for taking the time to write your review. We wish you all the best in the future.....
Apr 06,2016
Minithumbup
By:
Apr 06,2016
1 people found
this helpful
We encountered Allen Heritage when they were acting for our vendor, and we were impressed with their professionalism and attitude. As a result, when we came to sell we instructed them as our sole agents. We were happy with the service provided, and they were always friendly and helpful....
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What agent could do to change your mind?
competitive
Comment on agent fees
competitive
Was this helpful? Yes
By: Allen Heritage
Apr 06, 2016
View all comments (1)
Thank you Steve for taking the time to write us a review. We are really pleased to hear that you were happy with our service. We hope everything goes well and we're always here if you need anything.....
Mar 28,2016
Minithumbup
By:
Mar 28,2016
0 people found
this helpful
We bought our house from Allen Heritage (AH) in 2011. From first viewing to completion and exchange everyone at AH was professional, knowledgeable and helpful. When we wanted to sell the same house, in 2016, we only ever considered AH. They provided an excellent valuation and a well attended open day. Buying/selling houses is easy with AH....
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Comment on agent fees
Very good - return customer discount.
Was this helpful? Yes
By: Allen Heritage
Apr 06, 2016
View all comments (1)
Thanks for your great review! When you returned to us this year we were more than happy to be of assistance! Hope everything goes well! and we look forward to hearing from you soon.....
Mar 25,2016
Minithumbup
By:
Mar 25,2016
0 people found
this helpful
Would have no hesitation in recommending Allen Heritage for a sale. They know their stuff and are prepared to "go the extra mile" to secure a sale which is beneficial to all parties, even in challenging circumstances....
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Comment on agent fees
I feel the fees were very reasonable having regard to the exceptional service received.
Was this helpful? Yes
Mar 11,2016
Minithumbup
By:
Mar 11,2016
0 people found
this helpful
Tina has been extremely helpful throughout the whole process. Without her help and assistance I don't think I could have managed this house buying process....
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What agent could do to change your mind?
Reasonable
Comment on agent fees
Reasonable
Was this helpful? Yes
Mar 11,2016
Minithumbup
By:
Mar 11,2016
0 people found
this helpful
Helpful friendly advice. Professional attitude in dealing with my self. Office in easily available position.staff with good attitude and personality....
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What agent could do to change your mind?
As expected.
Comment on agent fees
As expected.
Was this helpful? Yes
Feb 28,2016
Minithumbup
By:
Feb 28,2016
0 people found
this helpful
We bought and sold using allen heritage in shirley and west wickham branches.We found the service provided both very helpful and professional and would certainly recommend to both friends and family...
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What agent could do to change your mind?
good
Comment on agent fees
good
Was this helpful? Yes
Jan 27,2016
Minithumbup
By:
Jan 27,2016
0 people found
this helpful
AH dealt with prospective viewings efficiently and without fuss, always keeping us informed of appointments. They also assisted in chasing the interested buyers between offer and contract and kept us informed of progress. Very satisfied overall....
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What agent could do to change your mind?
Compared to other agents the fees were reasonable.
Comment on agent fees
Compared to other agents the fees were reasonable.
Was this helpful? Yes
By: Allen Heritage
Feb 03, 2016
View all comments (1)
Thank you John for taking the time to write such a positive review. We hope everything is going well and we wish you all the best for the future.....
Jan 22,2016
Minithumbup
By:
Jan 22,2016
0 people found
this helpful
Why Good Afternoon to you Sue & the Allen Heritage teamâรƒโ€šรขโ€šยฌ¦.. Now that it is completed I just wanted to say thank-you so much for your efforts throughout the process. Your positive attitude, patience, diligence, endeavour & skill throughout the entire process were greatly appreciated, as it ensured the safe completion. You have been a fantastic company to deal with & I would heavily recommend you to anyone considering their property options....
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Comment on agent fees
These were as originally quoted so there are no complaints there as I signed them off in the first instance.
Was this helpful? Yes
Jan 13,2016
Minithumbup
By:
Jan 13,2016
0 people found
this helpful
Why Good Afternoon to you Sue & all the Team at Allen Heritage….. Now that everything is completed I just wanted to say thank-you so much for your efforts. Your positive attitude, patience, diligence, endeavour & skill throughout the process was greatly appreciated. Everyone involved form the initial contact to completion had the same 'can do' attitude, which is essential in for what is the most testing experience of most peoples lives. I would thoroughly recommend anyone to A...
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What agent could do to change your mind?
I am very happy with the Agents Fee's..... After all I signed the contract with them in the first place!
Comment on agent fees
I am very happy with the Agents Fee's..... After all I signed the contract with them in the first place!
Was this helpful? Yes
Dec 14,2015
Minithumbup
By:
Dec 14,2015
0 people found
this helpful
Fantastic service by all the people involved with our sale. Lucinda went above and beyond her sales duties for us. We really appreciate everyone's time and expertise in selling our house in just 3.5 weeks! We highly recommend Allen Heritage Shirley and West Wickham....
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What agent could do to change your mind?
Very happy with the percentage given as a fee for this agent
Comment on agent fees
Very happy with the percentage given as a fee for this agent
Was this helpful? Yes
By: Allen Heritage
Apr 06, 2016
View all comments (1)
Thank you for your lovely review. We're so pleased to hear you were happy with our service and Lucinda was more than happy to go above and beyond. Wishing you all the best in the future.....
Nov 27,2015
Minithumbup
By:
Nov 27,2015
0 people found
this helpful
We have received amazing service from Kim. She is a great agent, one of the best....
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Was this helpful? Yes
By: Allen Heritage
Apr 06, 2016
View all comments (1)
Thank you for taking the time to write your review, Kim was delighted to hear your comments.....
Nov 24,2015
Minithumbup
By:
Nov 24,2015
0 people found
this helpful
Firstly I will say that it hasn't been the smoothest of sales, due to prospective buyers pulling out or someone in chain causing stress. However I would like to praise all the Staff who were involved at the Branch. Initially Tina came and had a chat and she was just so friendly and we tell she was really motivated to sell our house. Luke did the pictures and details which were very professional - I compared them with what other estate agents did and his were far superior. After that I dealt wit...
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Was this helpful? Yes
By: Allen Heritage
Nov 25, 2015
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Thank you Lesley for taking the time to write such a great review. The whole team especially Tina and Lucinda were really pleased to hear that they helped you through what was a challenging situation. We got there in the end and we wish you so much happiness in the future!!....
Nov 10,2015
Minithumbup
By:
Nov 10,2015
0 people found
this helpful
I was most impressed by the service offered to me by Allen Heritage and of note were the dealings I had with Lucinda. When I first telephoned about Kendall Road I explained that I had lost out on a similar flat on Sidney Road at the end of the summer and therefore knew I wanted to get in fast. Unlike many estate agencies, Lucinda agreed to organise a viewing prior to the Open Day to accommodate me. This is a first and it was so refreshing to be treated with such consideration and as an individua...
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Was this helpful? Yes
By: Allen Heritage
Nov 13, 2015
View all comments (1)
Thank you for taking the time to write us with such a lovely review. Lucinda was delighted to hear that you were pleased with her approach in regards to your property search. Lucinda and the team are more than happy to help you if were ever to continue your search and wish you all the best in the future.....
Nov 05,2015
Minithumbup
By:
Nov 05,2015
0 people found
this helpful
I could not fault both Sue Ralston and Lucinda Cregan - they were relentless in chasing up both Solicitors and the Vendor to ensure a smooth transaction - they kept me informed the whole time by email as requested - I would highly recommend them both to anyone....
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Was this helpful? Yes
By: Allen Heritage
Nov 13, 2015
View all comments (1)
Thank you for taking the time to write us a review. Lucinda and Sue were really pleased to hear that they helped make the whole process as smooth as possible. Sue, Lucinda & the team wish you all the best in the future.....
Oct 26,2015
Minithumbup
By:
Oct 26,2015
0 people found
this helpful
I sold a property previously with Allen Heritage and used them again six years later to sell my last house. I would heartedly recomend the service provided by Tina and her team. From Luke's valuation and inhouse EPC preparation, internet marketing, telemarketing, arranging property viewings to the securing of a buyer all happened with the minimum of stress and maximum help and support....
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Was this helpful? Yes
By: Allen Heritage
Nov 11, 2015
View all comments (1)
Thank you for your kind words, the team were delighted to hear that they helped you with the whole the process and minimised the stress. We wish you all the best in the future.....
Oct 16,2015
Minithumbup
By:
Oct 16,2015
0 people found
this helpful
I found everyone at Allen Heritage very helpful. I had never had to deal with a move by myself before, but they were there at every step of the way. I am very impressed with the way they handled it all....
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Was this helpful? Yes
By: Allen Heritage
Oct 16, 2015
View all comments (1)
Thank you Julia for taking the time to write your lovely words. The whole team were pleased to hear that we were so helpful and we wish you all the best for the future.....
Aug 30,2015
Minithumbup
By:
Aug 30,2015
0 people found
this helpful
Everybody at Allen Heritage were most helpful in finding us a property. The viewing and takeover went very smoothly. We are most grateful to Denny and everybody at Allen Heritage for their help. They provided an excellent service....
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Was this helpful? Yes
By: Allen Heritage
Oct 15, 2015
View all comments (1)
Thank you for taking the time to leave such great feedback. Denny and the team were pleased that everything went so smoothly and wish you all the best.....
Jul 14,2015
Minithumbup
By:
Jul 14,2015
0 people found
this helpful
The whole team were very professional in what was a very difficult sale. With there experience and expertise they made it happen for us, for which we are very grateful for. Thank you to everyone at Allen Heritage for having the patients to deal with both parties and knowing how to handle such a difficult sale....
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What agent could do to change your mind?
None, as the agent has to make some money after months of work
Comment on agent fees
None, as the agent has to make some money after months of work
Was this helpful? Yes
By: Allen Heritage
Oct 13, 2015
View all comments (1)
We glad to hear that we helped make the process as smooth as possible for you with the difficulties that arose. Thank you for leaving us a review and we wish you all the best.....
Jun 17,2015
Minithumbup
By:
Jun 17,2015
0 people found
this helpful
We had a number of problems when it came to selling the property and we had to rely on a member of the sales team to chase these up with our Solicitor and the buyers solicitor and provide us with a builder to sort out the problem. She was extremely efficient and helpful in what was a rather stressful matter....
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Was this helpful? Yes
By: Allen Heritage
Oct 07, 2015
View all comments (1)
Thank you for taking the time to leave us a review. Tina was pleased to hear your comments and wishes you all the best.....
Jun 16,2015
Minithumbup
By:
Jun 16,2015
0 people found
this helpful
We was handled by Tina at first, who we found very friendly and very helpful from negotiating the purchase to finish. We had met Tina several years ago when we attempted to move and found her as warm and welcoming then, which is why I was pleased our purchase was through them. Sue was equally great, keen to progress the sale and always persisted to contact if she was unable to speak with me. I have no hesitation in recommending Allen Heritage....
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Was this helpful? Yes
By: Allen Heritage
Oct 15, 2015
View all comments (1)
Tina and Sue were really pleased to read your lovely message and wish you all the best for the future.....

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
26 0 14 0 73 0 35 0 5 1

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Agent Fees

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Last updated at 11:12 AM 27/01/2016 by allAgents

Complaints Procedure

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Last updated at 11:12 AM 27/01/2016 by allAgents

Firm rankings



Beckenham
97 High Street, Beckenham BR3 1AG
(61)
Shirley
151 Wickham Road, Croydon CR0 8TE
(33)
West Wickham
131 High Street, West Wickham BR4 0LU
(60)

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