Allen Heritage Estate Agents
4.8/5, 245 reviews
99% recommended
93% sales valuation accuracy
95% sales fee satisfaction
89% lettings valuation accuracy
99% lettings fee satisfaction
Allen Heritage Estate Agents provide a wide range of estate agency services in the West Wickham, Shirley and Beckenham areas of Surrey and Kent. show more Allen Heritage Estate Agents provide a wide range of estate agency services in the West Wickham, Shirley and Beckenham areas of Surrey and Kent.

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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 93% 95% £44,500 £685,000
Lettings 89% 99% £695 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
57 0 21 1 110 0 47 0 8 1
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TDS
Allen Heritage Estate Agents Branches (view all 2)

“Allen Heritage were fantastic from the beginn......”

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Feb 17,2021
Minithumbup
Max
Helen
By: 'Lyndsey'
Feb 17,2021
0 people found
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Allen Heritage were fantastic from the beginning of the process to the end! The marketing was fantastic and we were always in regular contact. Our house sold within a month and the after sales team supported us through the contract process. We wouldn't hesitate to ...
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“Great service from a friendly local agent.Gr......”

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Nov 24,2020
Minithumbup
By: 'Oliver'
Nov 24,2020
0 people found
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Great service from a friendly local agent. Great photographs were taken putting the property in its best light, it sold very quickly from an open block viewing day which was well organised. Dedicated sales progressor helped chase things along the chain through to sucessful completion ...
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“Good service throughout - straightforward and......”

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Nov 12,2020
Minithumbup
By: 'John'
Nov 12,2020
0 people found
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Good service throughout - straightforward and reasonable costs. They continued to follow up during the interim period between offer and exchange of contracts which was well appreciated. No hesitation in recommending them....
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“Helen, the most amazing sales progressor......”

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Nov 07,2020
Minithumbup
Kim
By: 'Dana'
Nov 07,2020
0 people found
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Helen, our sales progressor was wonderful. As soon as the process began she got in touch to reassure us she would do all the hard work so we didn't have to worry. And wow did Helen work hard! A week never went past without her ...
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“Excellent customer service...”

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Oct 30,2020
Minithumbup
Helen
Max
By: 'Wendy'
Oct 30,2020
0 people found
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The team at Allen Heritage excelled our expectations throughout the process of selling our late Father's home. They dealt with every aspect of the process with great professionalism and sensitivity, and generally went above and beyond in providing an excellent service. I would not hesitate ...
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“Allen Heritage - Excellent all round customer service!...”

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Jun 06,2020
Minithumbup
Max
Helen
By: 'Corrie'
Jun 06,2020
0 people found
this helpful
Allen Heritage were a breath of fresh air compared to other agents I have dealt with in the past - always helpful, clear and straight forward. They are patient answering queries and nothing it too much trouble. They found a buyer for me quickly, and ...
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“An Excellent Team...”

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Apr 07,2020
Minithumbup
Luke
Helen
By: 'Christopher'
Apr 07,2020
0 people found
this helpful
All members of the team were very helpful, from an initial valuation of my late fathers property (for probate) through to it's final sale some two years later. They kept in touch which was the main reason we used them when the time came to ...
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“Tamara was amazing in helping us process our ......”

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Mar 08,2020
Minithumbup
Denny
By: 'Rock'
Mar 08,2020
0 people found
this helpful
Tamara was amazing in helping us process our tenancy agreement. She always follows up on our queries and tries to resolve any issues for us. I would not hesitate to recommend her to anyone who needs a briliant letting agent. Denny was providing professional, friendly ...
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“Brilliant team that are professional and frie......”

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Feb 08,2020
Minithumbup
By: 'Debbie'
Feb 08,2020
0 people found
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Brilliant team that are professional and friendly. Would totally recommend , they work as a team and really care about the people they deal with...
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“worked with these agents 3 times now. Max, Lu......”

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Oct 28,2019
Minithumbup
Angela
By: 'ZAFNA'
Oct 28,2019
0 people found
this helpful
worked with these agents 3 times now. Max, Luke, Helen (Fagan) and Angela are so easy to work with and break everything down in plain English! Great Agents and they do the job properly!...
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“Allen Heritage have been incredible from star......”

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Oct 05,2019
Minithumbup
By: 'Katharina'
Oct 05,2019
0 people found
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Allen Heritage have been incredible from start to finish. Our property was marketed extremely well, the images were professional and stunning and the agents working with interested buyers really made an effort to get to know our property and present it in the best possible ...
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“Allen Heritage have a helpful team dealing wi......”

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Oct 01,2019
Minithumbup
By: 'Stephen'
Oct 01,2019
0 people found
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Allen Heritage have a helpful team dealing with a sale and a purchase for my mother - local knowledge v useful....
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“Kim & Team...”

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Sep 09,2019
Minithumbup
Kim
Denny
By: 'dyane'
Sep 09,2019
0 people found
this helpful
Dear Kim Thank you and the team for all your efforts in the sale of the house. You were all very professional and gave a great service. I really appreciated that you updated me along the way and gave advice when needed! Especially as the ...
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“Sales & Lettings...”

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May 28,2019
Minithumbup
Max
By: 'Yvonne'
May 28,2019
0 people found
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I have nothing but praise for the whole Allen Heritage team. My property was ver successfully let and managed by the letting team for several years. I was kept up-to-date at all times and felt very comfortable as a landlord. When it came time to ...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
By: Barbara
May 28, 2019
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Thanks for your kind comments much appreciated ...

“The best service...”

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Jan 19,2019
Minithumbup
By: 'Georgia'
Jan 19,2019
0 people found
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Always most helpful, reassuring, and encouraging. Couldn't have wished for more support. Simply the very best service that you could wish for from an estate agent....
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Comment on agent fees
I was very satisfied with the agents fees.
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“A job well done!...”

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Jan 09,2019
Minithumbup
By: 'MazzieF'
Jan 09,2019
0 people found
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Excellent service, hard work and perseverance with this property. It all came good in the end during a tricky time in the housing market. Thank you to all the team....
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“Outstanding communication between all the team!...”

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Jun 13,2018
Minithumbup
Helen
By: 'Emmalou'
Jun 13,2018
0 people found
this helpful
After starting with another online company who were really unhelpful and kept cancelling viewings last minute, I turned to Allen Heritage. Totally worth paying slightly more than online prices. My sale took 5mths in the end, and the staff were absolutely brilliant. Especially Helen who ...
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Comment on agent fees
Reasonable
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“Extremely helpful and professional throughout despite this being a protracted and difficult sale....”

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Apr 15,2018
Minithumbup
Kim
Helen
By: 'Paul'
Apr 15,2018
1 people found
this helpful
Brilliant service throughout. This was a protracted and difficult sale which Allen Heritage managed professionally. I have already recommended them and would do so again without hesitation....
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Comment on agent fees
Fees were reasonable
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“Absolutly outstanding...”

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Apr 12,2018
Minithumbup
Helen
By: 'Ed,'
Apr 12,2018
0 people found
this helpful
As the progression of this sale took over 10 months nerves were shredded and stress was high but Helen always kept her cool and controlled everything. I think without her cheery support and thoroughness, things may have floundered months ago. Many thanks to you and I ...
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Comment on agent fees
N/A
Was this helpful? Yes

“We have received a tremendous amount of help....”

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Apr 06,2018
Minithumbup
By: 'Sylvia'
Apr 06,2018
1 people found
this helpful
Our property went under offer quite quickly but we had a great deal of trouble with the chain. We were helped out tremendously by Helen who has been a real star. She helped us to overcome many problems and has always been very friendly and ...
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Comment on agent fees
Fair and competitive
Was this helpful? Yes
By: Chris & Charlotte
Jul 19, 2018
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We were actually on the buying side with Allen Heritage and so whilst they weren't directly work for us, we found that Helen Fagan who was instructed as part of the negotiations to get the deal through to completion to be very good. We had a rather large chain, but we found Helen very attentive and clear about progress throughout, and ultimately we felt she helped bring the deal to a close and managed to stick to the original date we set out on months beforehand - even though major obstacles app ...

“We purchased a house from Allen Heritage, all the way ......”

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Jan 29,2018
Minithumbup
Helen
By: 'Lee'
Jan 29,2018
0 people found
this helpful
We purchased a house from Allen Heritage, all the way through the team was communicative and organised. The after sales team lead by Helen kept me in the loop throughout and were there for any queries and questions as we navigated the process...
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Comment on agent fees
n/a was a the buyer not a seller
Was this helpful? Yes

“Excellent service received from Barb and Denny. Fees competitive and ......”

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Jan 16,2018
Minithumbup
Denny
By: 'Dave'
Jan 16,2018
0 people found
this helpful
Excellent service received from Barb and Denny. Fees competitive and they found a tenant quickly. Maintenance issue dealt with promptly....
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Comment on agent fees
Good
Was this helpful? Yes
By: Mrs J Portman
Feb 23, 2018
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Excellent service from everyone at Allen Heritage, in particular Helen, during the sales process. Very professional and would certainly recommend them. ...

“We dealt With Angela the majority of the time whilst ......”

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Nov 27,2017
Minithumbup
Angela
Kim
By: 'Margaret'
Nov 27,2017
0 people found
this helpful
We dealt With Angela the majority of the time whilst we were purchasing our property. She was always very helpful and courteous. We would recommend Max Allen to our friends....
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Comment on agent fees
We were not charged fees as we were purchasing.
Was this helpful? Yes

“Friendly and professional support from Denny, Barbara and others. We ......”

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Nov 25,2017
Minithumbup
Denny
By: 'T'
Nov 25,2017
0 people found
this helpful
Friendly and professional support from Denny, Barbara and others. We have become landlords in West Wickham for the first time and they took us through the process of letting smoothly and simply - even when things got a little tricky - and are continuing this ...
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Comment on agent fees
Fee levels are reasonable. There are certainly some agents who are far more expensive.
Was this helpful? Yes
By: Barbara Haddock
Nov 27, 2017
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Thank you much appreciated. ...

“Everyone in the branch was friendly and helpful. Their knowledge ......”

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Nov 24,2017
Minithumbup
By: 'Janice'
Nov 24,2017
0 people found
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Everyone in the branch was friendly and helpful. Their knowledge of the type of property, the area and the property market was positive and they worked hard to promote the property I was selling and all was done and dusted in less than 6 months. I ...
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Comment on agent fees
I have not dealt in the property market for some time but I was not suprised by the amount of the fees. Being aware of my circumstances they were very fair and kept their word.
Was this helpful? Yes

“Denny just deals with the property whenever we are needing ......”

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Nov 20,2017
Minithumbup
Denny
By: 'Herbie'
Nov 20,2017
0 people found
this helpful
Denny just deals with the property whenever we are needing new tenents. The property never stands empty for long. He also covers Barbara when she is not around. Barbara deals with every day things and normally is prompt in answering any quieres that we have....
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Comment on agent fees
We find the Agent's Fees are fair.
Was this helpful? Yes
By: Barbara Haddock
Nov 20, 2017
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Thank you , much appreciated. ...

“Allen Heritage have been managing my property rental for a ......”

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Nov 20,2017
Minithumbup
By: 'David'
Nov 20,2017
0 people found
this helpful
Allen Heritage have been managing my property rental for a number of years now. Their service, from arranging the tenancy agreement, to rental collection, regular visits to, and reporting on the property, and efficiently dealing with any issues raised by the tenants has been excellent ...
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Comment on agent fees
Fees are very reasonable.
Was this helpful? Yes
By: Barbara Haddock
Nov 25, 2017
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Thank you much appreciated ...

“Have always found Barbara responds very promptly to my e-mails, ......”

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Nov 15,2017
Minithumbup
By: 'Howard'
Nov 15,2017
0 people found
this helpful
Have always found Barbara responds very promptly to my e-mails, which is most important as I reside in South Africa. Also she advises me in detail when our property needs maintenance with quotes so that I am able to authorize which minimizes the time for ...
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Comment on agent fees
Agents Fees appear to be the going rate.
Was this helpful? Yes
By: Barbara Haddock
Nov 15, 2017
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Thanks Howard much appreciated. ...

“I am always impressed by the friendly and efficient way ......”

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Nov 13,2017
Minithumbup
By: 'Jane'
Nov 13,2017
0 people found
this helpful
I am always impressed by the friendly and efficient way in which everything is handled. If anything needs doing, it gets done with no fuss or delay, and always at a reasonable cost. I have no worries about the property since Allen Heritage took it ...
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Comment on agent fees
fees are reasonable and the service provided means they are good value for money
Was this helpful? Yes
By: Barbara Haddock
Nov 13, 2017
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Thanks Jane much appreciated. ...

“Very professional throughout the whole letting process. Was kept informed, ......”

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Nov 12,2017
Minithumbup
Max
By: 'Claire'
Nov 12,2017
0 people found
this helpful
Very professional throughout the whole letting process. Was kept informed, and made to feel comfortable. I would use them again...
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Comment on agent fees
Fees were what was published but was within the norm
Was this helpful? Yes
By: Barbara Haddock
Nov 15, 2017
View all comments (1)
Thanks much appreciated. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:12 AM 27/01/2016 by allAgents

Awards won by Allen Heritage Estate Agents

Individual Branch Awards

Croydon, CR0

West Wickham, BR4


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