Allen Heritage Estate Agents
4.8/5, 237 reviews
99% recommended
94% sales valuation accuracy
95% sales fee satisfaction
89% lettings valuation accuracy
99% lettings fee satisfaction
Allen Heritage Estate Agents provide a wide range of estate agency services in the West Wickham, Shirley and Beckenham areas of Surrey and Kent. show more Allen Heritage Estate Agents provide a wide range of estate agency services in the West Wickham, Shirley and Beckenham areas of Surrey and Kent.

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Latest Reviews View all Reviews 237
8th Feb 2020
reviewed by 'Debbie Pollard'
“Brilliant team that are professional and friendly.Would totally recommend , they work as a team and really care about the ......”
28th Oct 2019
reviewed by 'ZAFNA HASSEN'
“worked with these agents 3 times now. Max, Luke, Helen (Fagan) and Angela are so easy to work with and break ......”
5th Oct 2019
reviewed by 'Katharina Tree'
“Allen Heritage have been incredible from start to finish. Our property was marketed extremely well, the images were professional and ......”
1st Oct 2019
reviewed by 'Stephen Roe'
“Allen Heritage have a helpful team dealing with a sale and a purchase for my mother - local knowledge v ......”
9th Sep 2019
reviewed by 'dyane malcolm'
“Dear Kim Thank you and the team for all your efforts in the sale of the house. You were all ......”
28th May 2019
reviewed by 'Yvonne'
“I have nothing but praise for the whole Allen Heritage team. My property was ver successfully let and managed by ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 94% 95% £44,500 £685,000
Lettings 89% 99% £695 £1,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
57 0 20 1 104 0 46 0 8 1
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
NAEA ARLA TDS
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   107 to Rent   82
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Allen Heritage Estate Agents Branches (view all 2)
Shirley, CR0
West Wickham, BR4

“Brilliant team that are professional and frie......”

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Feb 08,2020
Minithumbup
By: 'Debbie Pollard'
Feb 08,2020
0 people found
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Brilliant team that are professional and friendly. Would totally recommend , they work as a team and really care about the people they deal with...
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“worked with these agents 3 times now. Max, Lu......”

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Oct 28,2019
Minithumbup
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Angela
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By: 'ZAFNA HASSEN'
Oct 28,2019
0 people found
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worked with these agents 3 times now. Max, Luke, Helen (Fagan) and Angela are so easy to work with and break everything down in plain English! Great Agents and they do the job properly!...
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“Allen Heritage have been incredible from star......”

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Oct 05,2019
Minithumbup
By: 'Katharina Tree'
Oct 05,2019
0 people found
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Allen Heritage have been incredible from start to finish. Our property was marketed extremely well, the images were professional and stunning and the agents working with interested buyers really made an effort to get to know our property and present it in the best possible ...
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“Allen Heritage have a helpful team dealing wi......”

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Oct 01,2019
Minithumbup
By: 'Stephen Roe'
Oct 01,2019
0 people found
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Allen Heritage have a helpful team dealing with a sale and a purchase for my mother - local knowledge v useful....
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“Kim & Team...”

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Sep 09,2019
Minithumbup
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Kim
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Denny
By: 'dyane malcolm'
Sep 09,2019
0 people found
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Dear Kim Thank you and the team for all your efforts in the sale of the house. You were all very professional and gave a great service. I really appreciated that you updated me along the way and gave advice when needed! Especially as the ...
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“Sales & Lettings...”

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May 28,2019
Minithumbup
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Max
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Barbara
By: 'Yvonne'
May 28,2019
0 people found
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I have nothing but praise for the whole Allen Heritage team. My property was ver successfully let and managed by the letting team for several years. I was kept up-to-date at all times and felt very comfortable as a landlord. When it came time to ...
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Comment on agent fees
Very reasonable
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By: Barbara
May 28, 2019
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Thanks for your kind comments much appreciated ...

“The best service...”

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Jan 19,2019
Minithumbup
By: 'Georgia'
Jan 19,2019
0 people found
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Always most helpful, reassuring, and encouraging. Couldn't have wished for more support. Simply the very best service that you could wish for from an estate agent....
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Comment on agent fees
I was very satisfied with the agents fees.
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“A job well done!...”

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Jan 09,2019
Minithumbup
By: 'MazzieF'
Jan 09,2019
0 people found
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Excellent service, hard work and perseverance with this property. It all came good in the end during a tricky time in the housing market. Thank you to all the team....
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“Outstanding communication between all the team!...”

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Jun 13,2018
Minithumbup
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Helen
By: 'Emmalou'
Jun 13,2018
0 people found
this helpful
After starting with another online company who were really unhelpful and kept cancelling viewings last minute, I turned to Allen Heritage. Totally worth paying slightly more than online prices. My sale took 5mths in the end, and the staff were absolutely brilliant. Especially Helen who ...
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Comment on agent fees
Reasonable
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“Extremely helpful and professional throughout despite this being a protracted and difficult sale....”

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Apr 15,2018
Minithumbup
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Kim
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Helen
By: 'Paul'
Apr 15,2018
1 people found
this helpful
Brilliant service throughout. This was a protracted and difficult sale which Allen Heritage managed professionally. I have already recommended them and would do so again without hesitation....
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Comment on agent fees
Fees were reasonable
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“Absolutly outstanding...”

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Apr 12,2018
Minithumbup
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Helen
By: 'Ed, Deb & Ray'
Apr 12,2018
0 people found
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As the progression of this sale took over 10 months nerves were shredded and stress was high but Helen always kept her cool and controlled everything. I think without her cheery support and thoroughness, things may have floundered months ago. Many thanks to you and I ...
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Comment on agent fees
N/A
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“We have received a tremendous amount of help....”

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Apr 06,2018
Minithumbup
By: 'Sylvia and John'
Apr 06,2018
1 people found
this helpful
Our property went under offer quite quickly but we had a great deal of trouble with the chain. We were helped out tremendously by Helen who has been a real star. She helped us to overcome many problems and has always been very friendly and ...
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Comment on agent fees
Fair and competitive
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By: Chris & Charlotte
Jul 19, 2018
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We were actually on the buying side with Allen Heritage and so whilst they weren't directly work for us, we found that Helen Fagan who was instructed as part of the negotiations to get the deal through to completion to be very good. We had a rather large chain, but we found Helen very attentive and clear about progress throughout, and ultimately we felt she helped bring the deal to a close and managed to stick to the original date we set out on months beforehand - even though major obstacles app ...

“We purchased a house from Allen Heritage, all the way ......”

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Jan 29,2018
Minithumbup
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Helen
By: 'Lee'
Jan 29,2018
0 people found
this helpful
We purchased a house from Allen Heritage, all the way through the team was communicative and organised. The after sales team lead by Helen kept me in the loop throughout and were there for any queries and questions as we navigated the process...
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Comment on agent fees
n/a was a the buyer not a seller
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“Excellent service received from Barb and Denny. Fees competitive and ......”

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Jan 16,2018
Minithumbup
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Barbara
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Denny
By: 'Dave'
Jan 16,2018
0 people found
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Excellent service received from Barb and Denny. Fees competitive and they found a tenant quickly. Maintenance issue dealt with promptly....
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Comment on agent fees
Good
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By: Mrs J Portman
Feb 23, 2018
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Excellent service from everyone at Allen Heritage, in particular Helen, during the sales process. Very professional and would certainly recommend them. ...

“We dealt With Angela the majority of the time whilst ......”

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Nov 27,2017
Minithumbup
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Angela
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Kim
By: 'Margaret Howard'
Nov 27,2017
0 people found
this helpful
We dealt With Angela the majority of the time whilst we were purchasing our property. She was always very helpful and courteous. We would recommend Max Allen to our friends....
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Comment on agent fees
We were not charged fees as we were purchasing.
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“Friendly and professional support from Denny, Barbara and others. We ......”

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Nov 25,2017
Minithumbup
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Denny
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Barbara
By: 'T & L'
Nov 25,2017
0 people found
this helpful
Friendly and professional support from Denny, Barbara and others. We have become landlords in West Wickham for the first time and they took us through the process of letting smoothly and simply - even when things got a little tricky - and are continuing this ...
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Comment on agent fees
Fee levels are reasonable. There are certainly some agents who are far more expensive.
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By: Barbara Haddock
Nov 27, 2017
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Thank you much appreciated. ...

“Everyone in the branch was friendly and helpful. Their knowledge ......”

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Nov 24,2017
Minithumbup
By: 'Janice'
Nov 24,2017
0 people found
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Everyone in the branch was friendly and helpful. Their knowledge of the type of property, the area and the property market was positive and they worked hard to promote the property I was selling and all was done and dusted in less than 6 months. I ...
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Comment on agent fees
I have not dealt in the property market for some time but I was not suprised by the amount of the fees. Being aware of my circumstances they were very fair and kept their word.
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“Denny just deals with the property whenever we are needing ......”

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Nov 20,2017
Minithumbup
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Denny
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Barbara
By: 'Herbie'
Nov 20,2017
0 people found
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Denny just deals with the property whenever we are needing new tenents. The property never stands empty for long. He also covers Barbara when she is not around. Barbara deals with every day things and normally is prompt in answering any quieres that we have....
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Comment on agent fees
We find the Agent's Fees are fair.
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By: Barbara Haddock
Nov 20, 2017
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Thank you , much appreciated. ...

“Allen Heritage have been managing my property rental for a ......”

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Nov 20,2017
Minithumbup
By: 'David'
Nov 20,2017
0 people found
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Allen Heritage have been managing my property rental for a number of years now. Their service, from arranging the tenancy agreement, to rental collection, regular visits to, and reporting on the property, and efficiently dealing with any issues raised by the tenants has been excellent ...
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Comment on agent fees
Fees are very reasonable.
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By: Barbara Haddock
Nov 25, 2017
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Thank you much appreciated ...

“Have always found Barbara responds very promptly to my e-mails, ......”

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Nov 15,2017
Minithumbup
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Barbara
By: 'Howard Woolford'
Nov 15,2017
0 people found
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Have always found Barbara responds very promptly to my e-mails, which is most important as I reside in South Africa. Also she advises me in detail when our property needs maintenance with quotes so that I am able to authorize which minimizes the time for ...
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Comment on agent fees
Agents Fees appear to be the going rate.
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By: Barbara Haddock
Nov 15, 2017
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Thanks Howard much appreciated. ...

“I am always impressed by the friendly and efficient way ......”

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Nov 13,2017
Minithumbup
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Barbara
By: 'Jane W'
Nov 13,2017
0 people found
this helpful
I am always impressed by the friendly and efficient way in which everything is handled. If anything needs doing, it gets done with no fuss or delay, and always at a reasonable cost. I have no worries about the property since Allen Heritage took it ...
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Comment on agent fees
fees are reasonable and the service provided means they are good value for money
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By: Barbara Haddock
Nov 13, 2017
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Thanks Jane much appreciated. ...

“Very professional throughout the whole letting process. Was kept informed, ......”

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Nov 12,2017
Minithumbup
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Barbara
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Max
By: 'Claire'
Nov 12,2017
0 people found
this helpful
Very professional throughout the whole letting process. Was kept informed, and made to feel comfortable. I would use them again...
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Comment on agent fees
Fees were what was published but was within the norm
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By: Barbara Haddock
Nov 15, 2017
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Thanks much appreciated. ...

“Very pleased with the service we receive from Barbara. She ......”

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Nov 03,2017
Minithumbup
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Barbara
By: 'Bridge House'
Nov 03,2017
0 people found
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Very pleased with the service we receive from Barbara. She is polite and courteous and comes back to us quickly when we have a query....
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By: Barbara Haddock
Nov 03, 2017
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Many Thanks much appreciated ...

“First class friendly service .Would thoroughly recommend,for letting or ......”

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Nov 01,2017
Minithumbup
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Barbara
By: 'Nev'
Nov 01,2017
0 people found
this helpful
First class friendly service .Would thoroughly recommend, for letting or management purposes. Good local knowledge and good access to value for money tradesmen when things go wrong....
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Comment on agent fees
Good
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By: Barbara Haddock
Nov 01, 2017
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Thanks much appreciated ...

“I am delighted with the service I receive from Barbara, ......”

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Oct 31,2017
Minithumbup
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Barbara
By: 'Ted'
Oct 31,2017
0 people found
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I am delighted with the service I receive from Barbara, who has let and managed my properties for over 10 years. Her patience, good humour and professionalism never seem to falter and I would have no hesitation in recommending her....
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By: Barbara Haddock
Oct 31, 2017
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Thanks much appreciated! ...

“This is the first time I have rented a property ......”

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Oct 31,2017
Minithumbup
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Barbara
By: 'TJ'
Oct 31,2017
0 people found
this helpful
This is the first time I have rented a property and the experience has been very good. Barbara kept us updated throughout the process, after the tenants moved we have had a few maintenance issues and Barbara responded to our questions and concerns quickly....
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Comment on agent fees
The fee's are acceptable and a discount was offered.
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By: Barbara Haddock
Oct 31, 2017
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Many Thanks ...

“Good responsive agent, pleased with the communication and setup process. ......”

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Oct 31,2017
Minithumbup
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Barbara
By: 'J M'
Oct 31,2017
0 people found
this helpful
Good responsive agent, pleased with the communication and setup process. Approachable and easy to deal with would recommend to other landlords in the area....
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Comment on agent fees
Competitive in the current market
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By: Barbara Haddock
Nov 01, 2017
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Thank you ...

“Barbara has given us excellent service.at all times her ......”

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Oct 30,2017
Minithumbup
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Barbara
By: 'Jan'
Oct 30,2017
0 people found
this helpful
Barbara has given us excellent service.at all times her contact with us has been punctual informative and supportive when needed...
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Comment on agent fees
Good
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By: Barbara Haddock
Oct 30, 2017
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Thank you much appreciated. ...

“I found Barbara Haddock very helpful when I have rang ......”

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Oct 30,2017
Minithumbup
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Barbara
By: 'L. Moore'
Oct 30,2017
0 people found
this helpful
I found Barbara Haddock very helpful when I have rang with any questions and she has sorted them quickly and kept me in the loop....
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Comment on agent fees
The fees are are about average I suppose as I have not rented out a property before.
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By: Barbara Haddock
Oct 31, 2017
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Thanks Lorraine ...

“Denny and Barbara have been brilliant since we moved in ......”

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Oct 29,2017
Minithumbup
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Barbara
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Denny
By: 'AM&M'
Oct 29,2017
0 people found
this helpful
Denny and Barbara have been brilliant since we moved in around 4 years ago. Their professionalism, dedication and excellent communication have been invaluable....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:12 AM 27/01/2016 by allAgents

Awards won by Allen Heritage Estate Agents

Individual Branch Awards

Croydon, CR0

West Wickham, BR4


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