Allen Heritage Estate Agents

4.83/5 rating 229 reviews
  • 86% valuation accuracy
  • 99% recommend
  • 97% fee satisfaction
  • Staff picture
    Luke
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    Kim
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    Denny
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    Tracy
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    Max
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    Barbara
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    Angela
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    Joanne
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    Denny
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    Barbara
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    Barbara
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    Angela
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    Lauren
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    Helen
Allen Heritage Estate Agents provide a wide range of estate agency services in the West Wickham, Shirley and Beckenham areas of Surrey and Kent.
Allen Heritage Estate Agents

“ Outstanding communication between all the team!... ”

Jun 13,2018
Minithumbup
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Helen
By: 'Emmalou'
Jun 13,2018
0 people found
this helpful
After starting with another online company who were really unhelpful and kept cancelling viewings last minute, I turned to Allen Heritage. Totally worth paying slightly more than online prices. My sale took 5mths in the end, and the staff were absolutely brilliant. Especially Helen who ...
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Comment on agent fees
Reasonable
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“ Extremely helpful and professional throughout despite this being a protracted and difficult sale.... ”

Apr 15,2018
Minithumbup
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Kim
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Helen
By: 'Paul'
Apr 15,2018
0 people found
this helpful
Brilliant service throughout. This was a protracted and difficult sale which Allen Heritage managed professionally. I have already recommended them and would do so again without hesitation....
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Comment on agent fees
Fees were reasonable
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“ Absolutly outstanding... ”

Apr 12,2018
Minithumbup
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Helen
By: 'Ed, Deb & Ray'
Apr 12,2018
0 people found
this helpful
As the progression of this sale took over 10 months nerves were shredded and stress was high but Helen always kept her cool and controlled everything. I think without her cheery support and thoroughness, things may have floundered months ago. Many thanks to you and I ...
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Comment on agent fees
N/A
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“ We have received a tremendous amount of help.... ”

Apr 06,2018
Minithumbup
By: 'Sylvia and John'
Apr 06,2018
0 people found
this helpful
Our property went under offer quite quickly but we had a great deal of trouble with the chain. We were helped out tremendously by Helen who has been a real star. She helped us to overcome many problems and has always been very friendly and ...
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Comment on agent fees
Fair and competitive
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Jan 29,2018
Minithumbup
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Helen
By: 'Lee'
Jan 29,2018
0 people found
this helpful
We purchased a house from Allen Heritage, all the way through the team was communicative and organised. The after sales team lead by Helen kept me in the loop throughout and were there for any queries and questions as we navigated the process...
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Comment on agent fees
n/a was a the buyer not a seller
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Jan 16,2018
Minithumbup
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Barbara
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Denny
By: 'Dave'
Jan 16,2018
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this helpful
Excellent service received from Barb and Denny. Fees competitive and they found a tenant quickly. Maintenance issue dealt with promptly....
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Comment on agent fees
Good
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By: Mrs J Portman
Feb 23, 2018
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Excellent service from everyone at Allen Heritage, in particular Helen, during the sales process. Very professional and would certainly recommend them. ...
Nov 27,2017
Minithumbup
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Angela
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Kim
By: 'Margaret Howard'
Nov 27,2017
0 people found
this helpful
We dealt With Angela the majority of the time whilst we were purchasing our property. She was always very helpful and courteous. We would recommend Max Allen to our friends....
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Comment on agent fees
We were not charged fees as we were purchasing.
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Nov 25,2017
Minithumbup
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Denny
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Barbara
By: 'T & L'
Nov 25,2017
0 people found
this helpful
Friendly and professional support from Denny, Barbara and others. We have become landlords in West Wickham for the first time and they took us through the process of letting smoothly and simply - even when things got a little tricky - and are continuing this ...
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Comment on agent fees
Fee levels are reasonable. There are certainly some agents who are far more expensive.
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By: Barbara Haddock
Nov 27, 2017
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Thank you much appreciated. ...
Nov 24,2017
Minithumbup
By: 'Janice'
Nov 24,2017
0 people found
this helpful
Everyone in the branch was friendly and helpful. Their knowledge of the type of property, the area and the property market was positive and they worked hard to promote the property I was selling and all was done and dusted in less than 6 months. I ...
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Comment on agent fees
I have not dealt in the property market for some time but I was not suprised by the amount of the fees. Being aware of my circumstances they were very fair and kept their word.
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Nov 20,2017
Minithumbup
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Denny
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Barbara
By: 'Herbie'
Nov 20,2017
0 people found
this helpful
Denny just deals with the property whenever we are needing new tenents. The property never stands empty for long. He also covers Barbara when she is not around. Barbara deals with every day things and normally is prompt in answering any quieres that we have....
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Comment on agent fees
We find the Agent's Fees are fair.
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By: Barbara Haddock
Nov 20, 2017
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Thank you , much appreciated. ...
Nov 20,2017
Minithumbup
By: 'David'
Nov 20,2017
0 people found
this helpful
Allen Heritage have been managing my property rental for a number of years now. Their service, from arranging the tenancy agreement, to rental collection, regular visits to, and reporting on the property, and efficiently dealing with any issues raised by the tenants has been excellent ...
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Comment on agent fees
Fees are very reasonable.
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By: Barbara Haddock
Nov 25, 2017
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Thank you much appreciated ...
Nov 15,2017
Minithumbup
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Barbara
By: 'Howard Woolford'
Nov 15,2017
0 people found
this helpful
Have always found Barbara responds very promptly to my e-mails, which is most important as I reside in South Africa. Also she advises me in detail when our property needs maintenance with quotes so that I am able to authorize which minimizes the time for ...
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Comment on agent fees
Agents Fees appear to be the going rate.
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By: Barbara Haddock
Nov 15, 2017
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Thanks Howard much appreciated. ...
Nov 13,2017
Minithumbup
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Barbara
By: 'Jane W'
Nov 13,2017
0 people found
this helpful
I am always impressed by the friendly and efficient way in which everything is handled. If anything needs doing, it gets done with no fuss or delay, and always at a reasonable cost. I have no worries about the property since Allen Heritage took it ...
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Comment on agent fees
fees are reasonable and the service provided means they are good value for money
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By: Barbara Haddock
Nov 13, 2017
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Thanks Jane much appreciated. ...
Nov 12,2017
Minithumbup
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Barbara
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Max
By: 'Claire'
Nov 12,2017
0 people found
this helpful
Very professional throughout the whole letting process. Was kept informed, and made to feel comfortable. I would use them again...
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Comment on agent fees
Fees were what was published but was within the norm
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By: Barbara Haddock
Nov 15, 2017
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Thanks much appreciated. ...
Nov 03,2017
Minithumbup
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Barbara
By: 'Bridge House'
Nov 03,2017
0 people found
this helpful
Very pleased with the service we receive from Barbara. She is polite and courteous and comes back to us quickly when we have a query....
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By: Barbara Haddock
Nov 03, 2017
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Many Thanks much appreciated ...
Nov 01,2017
Minithumbup
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Barbara
By: 'Nev'
Nov 01,2017
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this helpful
First class friendly service .Would thoroughly recommend, for letting or management purposes. Good local knowledge and good access to value for money tradesmen when things go wrong....
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Comment on agent fees
Good
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By: Barbara Haddock
Nov 01, 2017
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Thanks much appreciated ...
Oct 31,2017
Minithumbup
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Barbara
By: 'Ted'
Oct 31,2017
0 people found
this helpful
I am delighted with the service I receive from Barbara, who has let and managed my properties for over 10 years. Her patience, good humour and professionalism never seem to falter and I would have no hesitation in recommending her....
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By: Barbara Haddock
Oct 31, 2017
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Thanks much appreciated! ...
Oct 31,2017
Minithumbup
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Barbara
By: 'TJ'
Oct 31,2017
0 people found
this helpful
This is the first time I have rented a property and the experience has been very good. Barbara kept us updated throughout the process, after the tenants moved we have had a few maintenance issues and Barbara responded to our questions and concerns quickly....
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Comment on agent fees
The fee's are acceptable and a discount was offered.
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By: Barbara Haddock
Oct 31, 2017
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Many Thanks ...
Oct 31,2017
Minithumbup
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Barbara
By: 'J M'
Oct 31,2017
0 people found
this helpful
Good responsive agent, pleased with the communication and setup process. Approachable and easy to deal with would recommend to other landlords in the area....
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Comment on agent fees
Competitive in the current market
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By: Barbara Haddock
Nov 01, 2017
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Thank you ...
Oct 30,2017
Minithumbup
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Barbara
By: 'Jan'
Oct 30,2017
0 people found
this helpful
Barbara has given us excellent service.at all times her contact with us has been punctual informative and supportive when needed...
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Comment on agent fees
Good
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By: Barbara Haddock
Oct 30, 2017
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Thank you much appreciated. ...
Oct 30,2017
Minithumbup
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Barbara
By: 'L. Moore'
Oct 30,2017
0 people found
this helpful
I found Barbara Haddock very helpful when I have rang with any questions and she has sorted them quickly and kept me in the loop....
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Comment on agent fees
The fees are are about average I suppose as I have not rented out a property before.
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By: Barbara Haddock
Oct 31, 2017
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Thanks Lorraine ...
Oct 29,2017
Minithumbup
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Barbara
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Denny
By: 'AM&M'
Oct 29,2017
0 people found
this helpful
Denny and Barbara have been brilliant since we moved in around 4 years ago. Their professionalism, dedication and excellent communication have been invaluable....
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Oct 27,2017
Minithumbup
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Barbara
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Denny
By: 'A.A'
Oct 27,2017
0 people found
this helpful
My family and I have been renting through Allen Heritage for the last 3 years. During this time we have experienced few problems and had to turn to the agents for help. Glad to say all issues were resolved quite promptly and professionally. Definitely would recommend....
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Comment on agent fees
Fees are always a tough bite to swallow for tenants but frankly speaking Allen Heritage's fees are a tad lower than the rest of their competitors which is definitely a good thing.
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Oct 26,2017
Minithumbup
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Denny
By: 'Yvonne'
Oct 26,2017
0 people found
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We have always found all the staff at Allen Heritage to be extremely efficient and professional. They 'rescued' us several years ago when our previous letting agents went out of business. Everything has gone smoothly with our property since then, they always found very reliable ...
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Comment on agent fees
We think that these are very competitive.
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By: Barbara Haddock
Oct 26, 2017
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Many Thanks, much appreciated ...
Oct 25,2017
Minithumbup
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Denny
By: 'Denny Ferrara'
Oct 25,2017
0 people found
this helpful
Denny and Barbara who handle our dealings were very professional and always willing to help with resolving any issues good services...
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Comment on agent fees
Good
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By: Barbara Haddock
Oct 26, 2017
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Many Thanks much appreciated ...
Oct 23,2017
Minithumbup
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Barbara
By: 'Mrs B'
Oct 23,2017
0 people found
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Very helpful and always deals with things in a prompt and professional manner. Have been pleased with the service provided over the past 6 years....
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By: Barbara Haddock
Oct 23, 2017
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Much appreciated. Many Thanks ...
Oct 23,2017
Minithumbup
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Barbara
By: 'Bill & Marion'
Oct 23,2017
0 people found
this helpful
We have let our house with Allen Heritage for the last 10 years. We presently deal with Barbara Haddock who looks after us most pleasantly and efficiently....
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Comment on agent fees
Satisfactory
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By: Barbara Haddock
Oct 23, 2017
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Much appreciated, many thanks ...
Oct 23,2017
Minithumbup
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Barbara
By: 'Dean'
Oct 23,2017
0 people found
this helpful
I have always been able to get in touch with this experienced agent who has manage my property and sorted out any queries or problems in a quick and efficient manner and obtained sensible quotations for work required on the property. I now live a ...
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Comment on agent fees
From a landlord's point of view agent's fees are always too much, but you usually get what you pay for so I would have to say that the Agent's fees are good - though I don't want to pay any more!
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By: Barbara Haddock
Oct 25, 2017
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Thank you, much appreciated. ...
Oct 20,2017
Minithumbup
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Barbara
By: 'IP'
Oct 20,2017
0 people found
this helpful
I found Barbara to be a pleasant and helpful person with a professional attitude in the time I had contact with Barbara....
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Comment on agent fees
The fees are very competitive and good value for money.
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By: Barbara Haddock
Oct 23, 2017
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Many thanks, much appreciated ...
Oct 20,2017
Minithumbup
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Barbara
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Denny
By: 'Louise'
Oct 20,2017
0 people found
this helpful
We were looking for a letting agents with local knowledge and great customer care - the great service we have received from Barbara, Denny, Tracy and all the team at Allen Heritage exceeded even our high expectations. Highly recommended!...
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Comment on agent fees
Worth every penny :)
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By: Barbara Haddock
Oct 23, 2017
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Many Thanks, much appreciated. ...

NAEA ARLA TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
56 0 20 1 98 0 46 0 7 1

Agent Fees

No fees set.
Last updated at 11:12 AM 27/01/2016 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:12 AM 27/01/2016 by allAgents

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Allen Heritage Estate Agents - Shirley, Croydon, CR0
Shirley
151 Wickham Road, Shirley, Croydon CR0 8TE
(124)
Allen Heritage Estate Agents - West Wickham, BR4
West Wickham
131 High Street, West Wickham BR4 0LU
(105)

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