0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
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9th Apr 2013
reviewed by 'Disgruntled'
15th Aug 2010
reviewed by 'fi_orange'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £145,000 | £145,000 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
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- Block Management
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- Conveyancing
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Apr 09,2013
Apr 09,2013
1
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Unprofessional company who seem to pass blame back and forth for their miscomings. They are extremely rude and treat customers as if they are idiots. Avoid!!!...
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Aug 15,2010
Aug 15,2010
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I was a former tenant of 2+ years 2006-2009.
Only wish I had known more about tenancies and tenant rights before I entered into what was my first rental which meant I was expected to pay 6 months rent upfront in cash (because I was deemed a ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
1. Should a member of the Public decide to put in a complaint in writing to Allen Estates on either Residential Sales or Lettings they should address it in the first instance to the relevant office manager, the office manager – without fail must respond within 7 days, even if it is only an initial courtesy letter advising the member of public that you are investigating the matter and will communicate with them again within 14 days of the date of this letter.
2. Should a member of the Public not be satisfied with the response from the relevant office manager, the matter should be referred to: Residential Sales - Russell Davis and Residential Lettings – Robert Allen. They should review the information to hand and write a letter accordingly.
3: Should a member of Public not be satisfied with their response they should write in once again for the attention of the Company Director – M. Allen at our Witham address. Mr Allen will then respond within 3 days, acknowledging receipt of letter and then within 21 days of this initial letter, after he has carried out his own investigations.
4: Should a member of Public not be satisfied with Mr Allen’s response then it would be Mr Allen’s recommendation that they now go to direct to the Ombudsman for an independent opinion.
Last updated at 9:25 AM 08/10/2019 by heather heather
2. Should a member of the Public not be satisfied with the response from the relevant office manager, the matter should be referred to: Residential Sales - Russell Davis and Residential Lettings – Robert Allen. They should review the information to hand and write a letter accordingly.
3: Should a member of Public not be satisfied with their response they should write in once again for the attention of the Company Director – M. Allen at our Witham address. Mr Allen will then respond within 3 days, acknowledging receipt of letter and then within 21 days of this initial letter, after he has carried out his own investigations.
4: Should a member of Public not be satisfied with Mr Allen’s response then it would be Mr Allen’s recommendation that they now go to direct to the Ombudsman for an independent opinion.
