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Properties for rent
Jul 20,2017
Minithumbdown
By:
Jul 20,2017
0 people found
this helpful
A disaster from start to finish. We had to rent our property out and wanted the full management option. Two disastrous tenants later our gorgeous house is not in a fit state to be Let again. They 'talk the talk' but don't be fooled....
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Comment on agent fees
Fair in the market.
Was this helpful? Yes
Jul 19,2017
Minithumbdown
By:
Jul 19,2017
0 people found
this helpful
Absolutely the worst lettings agent I have ever dealt with. They are very keen to get you through your door and take your money but then the service stops there. It took me 4 months and 9 months respectively to sort repairs and one repair is still outstanding after 10 months, I have now reported this to the local council. I was served notice to leave at the end of my tenancy with no discussion or reason. I will be glad to leave and would never recommend anyone to use this abysmal company....
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Comment on agent fees
Standard
Was this helpful? Yes
Jun 26,2017
Minithumbdown
By:
Jun 26,2017
1 people found
this helpful
No stars wasn't an option unfortunately. Avoid. Pressure you into seeing their own broker to get onto a 'favoured list' which is appalling. I appreciate offers need to be verified however it just takes a call to my own broker. I was advised if I saw their broker I could increase my budget, which is a very irresponsible suggestion. I was also asked if I am moving on my own, because then surely if the house is on the small size it doesn't matter (which is not for an agent to determine). Having ph...
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Jun 01,2017
Minithumbdown
By:
Jun 01,2017
2 people found
this helpful
Worst agent I have ever had to deal with. Wanted to view a property and they kept on wanting to make me come into see their mortgage adviser. Told them I'm fine and they wouldn't listen the man on the phone was so pushy and wouldn't take no for an answer. Some how just about managed to get a viewing but had to tell him NO about 7 times regarding seeing his mortgage adviser. Stay clear of this agent very unhelpful...
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Was this helpful? Yes
By: E L
Jun 14, 2017
View all comments (1)
Totally agree. Exactly the same experience. No professionalism at all. The very worst agent we have ever dealt with and we should know because we are estate agents in another part of the country. ...
May 04,2017
Minithumbup
By:
May 04,2017
0 people found
this helpful
Rachel harris, sequence head office is awesome. She has been very helpful throughout my tenancy, I've had a couple of issues and she done her up most to resolve them. She answers my emails very quickly and is always to hand. I've now changed settings agencies but would recommend if your with sequence, ask for Rachel harris...
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Comment on agent fees
Fair
Was this helpful? Yes
Apr 24,2017
Minithumbup
By:
Apr 24,2017
1 people found
this helpful
For maintenance issues i have dealt with the Central Cardiff office. As with most large centralised companies there are issues which i assume is probably down to the sheer volumes of requests received. However i have to say whenever i have a critical issue that needs sorting then Helen Nash has always been superb in helping resolve the issue very quickly, so certainly a big credit to her....
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Comment on agent fees
N\A
Was this helpful? Yes
Apr 13,2017
Minithumbdown
By:
Apr 13,2017
4 people found
this helpful
Allan & Harris are not proactive, and do not follow sales through once they have found a buyer. They don't keep other parties informed and are bad at communicating with other agents and solicitors. If you use them your purchase / sale with take much longer and me much more stressful....
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Was this helpful? Yes
Mar 29,2017
Minithumbdown
Alan Unknown
By:
Mar 29,2017
3 people found
this helpful
The customer service is appalling. The pre-arranged survey was also appalling, as they did not bother to turn up and when I telephoned them, they told me a different date on the phone to the one they booked and sent a text confirmation on. They also told me that the tenant telephoned them to cancel it, yet I am the owner selling the house and I had arranged the survey with them. Plus, there were two properties and I do not know why they cancelled the meeting on both on the saying of one of th...
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Comment on agent fees
They are not worth their commission, as they would probably have lost me a buyer if they had arranged a viewing of the property with the buyer and not bothered to turn up.
Was this helpful? Yes
Mar 15,2017
Minithumbup
Charles
By:
Mar 15,2017
0 people found
this helpful
Hannah Smith, Property Management, Cardiff, is not only very courteous in her communications but also a highly competent member of your team. She is very professional and resolute in dealing with matters in a timely, and competent manner....
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Was this helpful? Yes
Mar 13,2017
Minithumbdown
By:
Mar 13,2017
1 people found
this helpful
As a landlord, treated with contempt, no communications internally. Consistantly contacting to get things done. Tenants have to wait well over time limit to pay back deposits, excuses constantly & no action....
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Was this helpful? Yes
Mar 04,2017
Minithumbdown
By:
Mar 04,2017
2 people found
this helpful
The worst experience I have EVER had with renting a property! Rude and aggressive staff! Had us move into a property that had not been cleaned, it still had loads of the previous tenant's furniture and personal items, discovered various health and safety problems with the flat ....such as no carbon monoxide detector, loose water piper in hall way and damp everywhere! Have now been told we will have first weeks rent refunded but only after having major rows with manager of Bath branch and repor...
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Comment on agent fees
BAD!
Attachments
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Feb 11,2017
Minithumbdown
By:
Feb 11,2017
1 people found
this helpful
calamitous. Wrong description to accompany the wrong photos was the starting point. The honesty of I just guessed what to say as i hadn't seen the property was refreshing. Viewings were arranged, re-arranged, cancelled and then came out of the blue without notice, usually with the viewers arriving before the agent. Personal favourite was the Branch Manager who wanted to come over to discuss some 'new ideas'. He didn't turn up, but apologised the next day saying his phone battery died, unfortunat...
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Comment on agent fees
I would struggle to find any reason to pay for the 'service' we were afforded.
Was this helpful? Yes
Feb 07,2017
Minithumbup
Moira
By:
Feb 07,2017
1 people found
this helpful
We had a negative experience with a different Agency before, and as first time buyers, really didn't know what to expect. It was a lengthy and complicated process but Moira and Jessica (and the entire Team) looked after us from day 1. Every time we had a 'roadblock' it was dealt with professionally, with empathy and a solution was immediately found. I can't thank the Team in Wallingford enough and I have recommended them to friends who needed an Agent. I can't praise Allen & Harris enough a...
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Comment on agent fees
The fees are reasonable. Especially love the 'lifetime' Mortgage Service
Was this helpful? Yes
Jan 05,2017
Minithumbdown
By:
Jan 05,2017
2 people found
this helpful
Shockingly poor levels of communication and service. Having been charged £180 by A&H for "marketing" they appear to be unable to get even the basics right when advertising the property, being sold for example whether the property is detached or semi....and what the correct price is! Agents carrying out viewings are ill prepared sometimes late, and sometimes don't turn up at all ("oh ...did we forget to tell you that the viewing had been cancelled"?) In house communi...
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Comment on agent fees
£180 up front (non-refundable) for "marketing" is a joke given the levels of service on offer
Was this helpful? Yes
Nov 29,2016
Minithumbdown
By:
Nov 29,2016
3 people found
this helpful
I wouldn't recommend this agent to my worst enemy. I have been in the rental market for almost 15 years and I have never come across such a dishonest and deceitful agency. If you ever decide to rent a property through this agent, please be advised that; First, they will sell your personal details to third parties without telling you who will pester you with telephone and email spam (an average of 3 calls/email per day). And second, they will switch your electricity and gas supplier to a compa...
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Comment on agent fees
Extremely expensive fees for the level of service provided.
Was this helpful? Yes
Nov 17,2016
Minithumbdown
By:
Nov 17,2016
2 people found
this helpful
Alan and harris witchchurch are the worst eastate agents i have ever come across they are rude and all shannon and tilly do is tell you lies please everyone AVOID!!!!!...
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Was this helpful? Yes
Oct 26,2016
Minithumbdown
By:
Oct 26,2016
0 people found
this helpful
initially enthusiastic when explaining what they would do to help sell my property which sounded very appealing but this was incredibly short lived . Feedback from viewings was terrible and forced it felt awkward to listen to. On one occasion (that I am aware of) a viewing took place without my knowledge nor consent. I contacted the branch manager on 3 ocasssions and he did not respond. Overal I was very disappointed by the poor service....
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Comment on agent fees
I was pleased that I did not have to pay I would have begrudged paying for a very poor service
Was this helpful? Yes
Oct 16,2016
Minithumbdown
By:
Oct 16,2016
3 people found
this helpful
After an excellent start in finding a tenant, a service conducted by the local team, the service declined quickly. The management through Sequence Home, based in Cardiff, was hopeless. Tenant problems took weeks to fix with both myself and the tenant having to get involved, and the repairs were very expensive. This wasn't helped by a high change over of staff within Sequence. My advice is to avoid this Company, and use one with a Bristol based team....
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Comment on agent fees
Too much for a very poor service
Was this helpful? Yes
Sep 30,2016
Minithumbup
Damian
Jane
By:
Sep 30,2016
0 people found
this helpful
Thank you to Damian and his team at Allen & Harris Witney. With your help and guidance you helped us to negotiate a very stressful move....
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Was this helpful? Yes
Sep 13,2016
Minithumbdown
Lucy heaven
By:
Sep 13,2016
5 people found
this helpful
Avoid this branch if at all possible, we have been trying to get them to get some new carpets and kitchen flooring approved by the landlord and they NEVER get back to you, citing they never recieved emails or messages. Even more laughably, the have a no walk in policy.l, so you cant even go see them in person, which means you're pretty much at the mercy of someone ever bothering to get back to you. Total joke....
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Was this helpful? Yes
Sep 12,2016
Minithumbup
charlotte holder
By:
Sep 12,2016
0 people found
this helpful
I have found Charlotte very responsive to my requests and find that on the whole the agent is very efficient....
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Comment on agent fees
the fees are acceptable, however I do find the extra £70 I have to pay for a year end summary of my invoices a bit unnecessary, as I am sure someone just presses a button in finance to produce the report.
Was this helpful? Yes
Aug 16,2016
Minithumbdown
By:
Aug 16,2016
2 people found
this helpful
Have recently rented a flat through this branch, very quick to get you in but once you're there don't expect them to complete any maintenance unless you threaten to have it done yourself and deduct it from the rent. Have now moved out and a month later deposit still not returned, check out meeting cancelled at last minute so done without me and now deductions threatened. Issued me with a carbon copy if the inventory issued to the previous tenant (I found there copy left behind a few months in) s...
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What agent could do to change your mind?
Expensive
Attached Files
Comment on agent fees
Expensive
Was this helpful? Yes
Jul 29,2016
Minithumbdown
Matthew
Owen Thomas
By:
Jul 29,2016
4 people found
this helpful
Horrendous agent, would not recommend them to anyone!!!! Been renting the same property for 14 years, every 6 months having a house inspection. Been saying got problems for last two years but nothing ever done and then when I pursue the issue after running independent report I get a few emails of which clearly shows lies and more lies,everyone covering their own backs. The report shows extensive problems, including rising damp. I decided to leave, paid referencing fees and heard nothing, only wh...
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What agent could do to change your mind?
Horrendous especially when takes nearly a month to complete checks
Attached Files
Comment on agent fees
Horrendous especially when takes nearly a month to complete checks
Was this helpful? Yes
Jul 28,2016
Minithumbdown
Jason Whitley
Rhiannon Thomas
By:
Jul 28,2016
5 people found
this helpful
Allen and Harris are the worst agency I have ever had to deal with. Not only do they lie but when found out they lie even more to cover their tracks. They will not take any responsibility and quick to blame each other in the office. The area manager *was so rude when I escalated a complaint against the lettings manger of Allen and Harris Penarth. I hope I never have to deal with these persons again....
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What agent could do to change your mind?
Bad
Attached Files
Comment on agent fees
Bad
Was this helpful? Yes
Jul 25,2016
Minithumbdown
By:
Jul 25,2016
2 people found
this helpful
Allen and Harris Pontcanna (parent company Sequence) have been the worst lettings agent I have ever had to deal with. Firstly, we signed up for 12 months and at the end of the 12 months we decided to stay on for a little bit while we looked to buy a house. We were offered two very limiting options: either commit to another 12 months or commit to 6 months followed by a rolling two-month contract. Either option carried a £140 renewal fee! Please be aware that this fee applies at every con...
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What agent could do to change your mind?
Expensive fees. And a really expensive contract renewal fee of ‚£140!
Attached Files
Comment on agent fees
Expensive fees. And a really expensive contract renewal fee of ‚£140!
Was this helpful? Yes
Jul 09,2016
Minithumbdown
By:
Jul 09,2016
5 people found
this helpful
Worst letting agency I've ever deal with!!!! Very poor communication within office and a total disregard of customer requests. Will now use a different agent. AVOID.... I can't believe how unprofessional, ignorant and very unhelpful they are! terrible laziness...
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Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
2 people found
this helpful
I currently rent a property off allen & harris. Sequence UK Ltd are my management company and they have been nothing but amazing! Everything is handled very professionally and promptly. I would highly recommend them as a management company. Such a helpful bunch of staff :) :) HAPPY TENANT!!...
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Comment on agent fees
yeah the fees are reasonable and I was 100% happy paying it, especially seen as I am having on going support at my property.
Was this helpful? Yes
Jul 08,2016
Minithumbdown
By:
Jul 08,2016
1 people found
this helpful
I am writing this review as a tenant. Allen and Harris are not the worst I have experienced but they are also far from the best. Whilst repair works were completed when requested, they were never to a good standard. One work in particular had to be re-done 3 times because it was not done correctly, and another resulted in extra damage being done, not very impressed. The agency also lost their set of keys to my property, lied about it to my landlord and then expected me to have another set cut at...
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What agent could do to change your mind?
NA
Attached Files
Comment on agent fees
NA
Was this helpful? Yes
Jun 09,2016
Minithumbup
By:
Jun 09,2016
2 people found
this helpful
I sold my house with Allen and Harris while living overseas and everything went extremely well. Excellent communication throughout and a quick sale of my house. The reason it isn't 5 stars though is the Manager tried to get me to sign up to the 1000 pound buyer incentive scheme without explaining it to me first. He just put an x beside the signature box to get me to sign it. Luckily I read through the print first without signing and then asked for more details which were provided. I then de...
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Comment on agent fees
Agreed a fee of 1% which I thought was good.
Was this helpful? Yes
Mar 24,2016
Minithumbdown
By:
Mar 24,2016
4 people found
this helpful
Selling a flat with this agent at the moment and they are a nightmare. They do not communicate after viewings I am always having to chase them up. One member of staff tells you one thing when you call then another tells you something different. They don't seem to be able to get hold of viewers for feedback and they told me I had three viewings then told me another time no one had been out at all at that point to view. Avoid this company I am cancelling my contract with them and moving my busines...
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Was this helpful? Yes



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3 Helena Place, Glasgow G76
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163 High street, Dumbarton G82 1NZ
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Office 10
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35 Market Place, Wantage OX12 8AH
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Office 12
54-55 Market Square, Witney OX28 6AF
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Office 14
1 Balustrade, Bath BA1 6QA
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Office 15
5 The Bridge, Frome BA11 1AR
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Office 17
17 High Street, Calne SN11 0BS
(1)
Office 18
37 Market Place, Chippenham SN15 3HT
(7)
Office 19
28 High Street, Corsham SN13 0HB
(1)
Office 2
41 North Road, Bristol BS34 8PB
(2)
Office 20
4 Northgate Street, Devizes SN10 1JL
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Office 21
40A High Street, Highworth SN6 7AQ
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Office 23
1-2 College Court Regent Circus, Swindon SN1 1PZ
(7)
Office 24
15A Warminster Road, Westbury BA13 3PD
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Office 25
139 High Street, Wootton Bassett SN4 7AY
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Office 3
1 Bath Road, Cheltenham GL53 7HG
(1)
Office 5
1 High Street, Abingdon OX14 5BD
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Office 6
135 Broadway, Didcot OX11 8RQ
(2)
Office 7
129-131 London Road, Oxford OX3 9HZ
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Office 8
8 Oxford Road, Kidlington OX5 1AA
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Office 9
82 Rose Hill, Oxford OX4 4HX
(1)
office-26
209 Cathedral Road Pontcanna, Cardiff CF11 9PN
(5)
office-28
183 Kilmarnock Road Shawlands, Glasgow G41 3JE
(1)
office-29
240 Stonelaw Road Burnside, Glasgow G73 3SA
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18 Parkhouse Street, Ayr KA7 2HH
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office-32
16 Causeyside Street, Paisley PA1 1UN
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9 The Bridge, Frome BA11 1AR
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84 Albany Road , Cardiff CF24 3RS
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46 Merthyr Road Whitchurch, Cardiff CF14 1DJ
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83 Talbot Road Talbot Green, Pontyclun CF72 8AE
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183 Cowbridge Road East Canton, Cardiff CF11 9AJ
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office-39
54 Market Square, Witney OX28 6AF
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108a Kirkintilloch Road, Glasgow G64 2AB
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office-41
560 Alexandra Parade Dennistoun, Glasgow G31 3BP
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102-104 Ayr Road, Glasgow G77 6EG
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21 High Street, Barry CF62 7EA
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12 College Court Regent Circus, Swindon SN1 1PZ
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6 Andrews Buildings Stanwell Road, Corsham SN13 0HB
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6 Andrew Buildings, Stanwell Road, Penarth CF64 2AA
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20 Colquhoun Square, Calne SN11 0BS
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71 Cadzow Street, Hamilton ML3 6DZ
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7 Princes Buildings, Bath BA1 2ED
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1c Pitt Terrace, Stirling FK8 2EY
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94 Ermin Street, Stratton St Margaret, Swindon SN3 4NQ
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15 Sadler Street, Wells BA5 2RR
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