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Properties for sale
Properties for rent
Nov 29,2016
Minithumbdown
By:
Nov 29,2016
1 people found
this helpful
I wouldn't recommend this agent to my worst enemy. I have been in the rental market for almost 15 years and I have never come across such a dishonest and deceitful agency. If you ever decide to rent a property through this agent, please be advised that; First, they will sell your personal details to third parties without telling you who will pester you with telephone and email spam (an average of 3 calls/email per day). And second, they will switch your electricity and gas supplier to a compa...
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Comment on agent fees
Extremely expensive fees for the level of service provided.
Was this helpful? Yes
Nov 17,2016
Minithumbdown
By:
Nov 17,2016
0 people found
this helpful
Alan and harris witchchurch are the worst eastate agents i have ever come across they are rude and all shannon and tilly do is tell you lies please everyone AVOID!!!!!...
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Was this helpful? Yes
Oct 26,2016
Minithumbdown
By:
Oct 26,2016
0 people found
this helpful
initially enthusiastic when explaining what they would do to help sell my property which sounded very appealing but this was incredibly short lived . Feedback from viewings was terrible and forced it felt awkward to listen to. On one occasion (that I am aware of) a viewing took place without my knowledge nor consent. I contacted the branch manager on 3 ocasssions and he did not respond. Overal I was very disappointed by the poor service....
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Comment on agent fees
I was pleased that I did not have to pay I would have begrudged paying for a very poor service
Was this helpful? Yes
Oct 16,2016
Minithumbdown
By:
Oct 16,2016
2 people found
this helpful
After an excellent start in finding a tenant, a service conducted by the local team, the service declined quickly. The management through Sequence Home, based in Cardiff, was hopeless. Tenant problems took weeks to fix with both myself and the tenant having to get involved, and the repairs were very expensive. This wasn't helped by a high change over of staff within Sequence. My advice is to avoid this Company, and use one with a Bristol based team....
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Comment on agent fees
Too much for a very poor service
Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
0 people found
this helpful
Thank you to Damian and his team at Allen & Harris Witney. With your help and guidance you helped us to negotiate a very stressful move....
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Was this helpful? Yes
Sep 13,2016
Minithumbdown
By:
Sep 13,2016
2 people found
this helpful
Avoid this branch if at all possible, we have been trying to get them to get some new carpets and kitchen flooring approved by the landlord and they NEVER get back to you, citing they never recieved emails or messages. Even more laughably, the have a no walk in policy.l, so you cant even go see them in person, which means you're pretty much at the mercy of someone ever bothering to get back to you. Total joke....
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Was this helpful? Yes
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
I have found Charlotte very responsive to my requests and find that on the whole the agent is very efficient....
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Comment on agent fees
the fees are acceptable, however I do find the extra £70 I have to pay for a year end summary of my invoices a bit unnecessary, as I am sure someone just presses a button in finance to produce the report.
Was this helpful? Yes
Aug 16,2016
Minithumbdown
By:
Aug 16,2016
1 people found
this helpful
Have recently rented a flat through this branch, very quick to get you in but once you're there don't expect them to complete any maintenance unless you threaten to have it done yourself and deduct it from the rent. Have now moved out and a month later deposit still not returned, check out meeting cancelled at last minute so done without me and now deductions threatened. Issued me with a carbon copy if the inventory issued to the previous tenant (I found there copy left behind a few months in) s...
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What agent could do to change your mind?
Expensive
Comment on agent fees
Expensive
Was this helpful? Yes
Jul 29,2016
Minithumbdown
By:
Jul 29,2016
3 people found
this helpful
Horrendous agent, would not recommend them to anyone!!!! Been renting the same property for 14 years, every 6 months having a house inspection. Been saying got problems for last two years but nothing ever done and then when I pursue the issue after running independent report I get a few emails of which clearly shows lies and more lies,everyone covering their own backs. The report shows extensive problems, including rising damp. I decided to leave, paid referencing fees and heard nothing, only wh...
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What agent could do to change your mind?
Horrendous especially when takes nearly a month to complete checks
Comment on agent fees
Horrendous especially when takes nearly a month to complete checks
Was this helpful? Yes
Jul 28,2016
Minithumbdown
By:
Jul 28,2016
4 people found
this helpful
Allen and Harris are the worst agency I have ever had to deal with. Not only do they lie but when found out they lie even more to cover their tracks. They will not take any responsibility and quick to blame each other in the office. The area manager Rhiannon Thomas was so rude when I escalated a complaint against the lettings manger of Allen and Harris Penarth. I hope I never have to deal with these persons again....
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What agent could do to change your mind?
Bad
Comment on agent fees
Bad
Was this helpful? Yes
Jul 25,2016
Minithumbdown
By:
Jul 25,2016
1 people found
this helpful
Allen and Harris Pontcanna (parent company Sequence) have been the worst lettings agent I have ever had to deal with. Firstly, we signed up for 12 months and at the end of the 12 months we decided to stay on for a little bit while we looked to buy a house. We were offered two very limiting options: either commit to another 12 months or commit to 6 months followed by a rolling two-month contract. Either option carried a £140 renewal fee! Please be aware that this fee applies at every con...
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What agent could do to change your mind?
Expensive fees. And a really expensive contract renewal fee of ‚£140!
Comment on agent fees
Expensive fees. And a really expensive contract renewal fee of ‚£140!
Was this helpful? Yes
Jul 09,2016
Minithumbdown
By:
Jul 09,2016
3 people found
this helpful
Worst letting agency I've ever deal with!!!! Very poor communication within office and a total disregard of customer requests. Will now use a different agent. AVOID.... I can't believe how unprofessional, ignorant and very unhelpful they are! terrible laziness...
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Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
2 people found
this helpful
I currently rent a property off allen & harris. Sequence UK Ltd are my management company and they have been nothing but amazing! Everything is handled very professionally and promptly. I would highly recommend them as a management company. Such a helpful bunch of staff :) :) HAPPY TENANT!!...
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Comment on agent fees
yeah the fees are reasonable and I was 100% happy paying it, especially seen as I am having on going support at my property.
Was this helpful? Yes
Jul 08,2016
Minithumbdown
By:
Jul 08,2016
0 people found
this helpful
I am writing this review as a tenant. Allen and Harris are not the worst I have experienced but they are also far from the best. Whilst repair works were completed when requested, they were never to a good standard. One work in particular had to be re-done 3 times because it was not done correctly, and another resulted in extra damage being done, not very impressed. The agency also lost their set of keys to my property, lied about it to my landlord and then expected me to have another set cut at...
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What agent could do to change your mind?
NA
Comment on agent fees
NA
Was this helpful? Yes
Jun 09,2016
Minithumbup
By:
Jun 09,2016
2 people found
this helpful
I sold my house with Allen and Harris while living overseas and everything went extremely well. Excellent communication throughout and a quick sale of my house. The reason it isn't 5 stars though is the Manager tried to get me to sign up to the 1000 pound buyer incentive scheme without explaining it to me first. He just put an x beside the signature box to get me to sign it. Luckily I read through the print first without signing and then asked for more details which were provided. I then de...
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Comment on agent fees
Agreed a fee of 1% which I thought was good.
Was this helpful? Yes
Mar 24,2016
Minithumbdown
By:
Mar 24,2016
2 people found
this helpful
Selling a flat with this agent at the moment and they are a nightmare. They do not communicate after viewings I am always having to chase them up. One member of staff tells you one thing when you call then another tells you something different. They don't seem to be able to get hold of viewers for feedback and they told me I had three viewings then told me another time no one had been out at all at that point to view. Avoid this company I am cancelling my contract with them and moving my busines...
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Was this helpful? Yes
Mar 10,2016
Minithumbup
By:
Mar 10,2016
0 people found
this helpful
I would recommend Allen & Harris Chippenham to anyone, they managed to sell my property, in good time and got me the best price, the staff were all very friendly and efficient and help me every step of the way. I would have no problem recommending them to all my friends and family....
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Comment on agent fees
Great value for Money
Was this helpful? Yes
Feb 19,2016
Minithumbdown
By:
Feb 19,2016
2 people found
this helpful
Time waster. Did not care for appraising the property. Snootilly glanced at each room with no objective oppions in regards to the state of the property. Avoid dealing with this company. Cancelled appointment only to hastily rebook via voicemail. Would not recommend....
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Was this helpful? Yes
Feb 02,2016
Minithumbdown
By:
Feb 02,2016
1 people found
this helpful
The worst of the WORST! They promise us £1000 incentive to buy a house and they...
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What agent could do to change your mind?
Too high
Comment on agent fees
Too high
Was this helpful? Yes
Jan 27,2016
Minithumbdown
By:
Jan 27,2016
4 people found
this helpful
AVOID ! Would not use this company to sell my property, they were doing a scheme were you get a free home report. You never get anything for free its all included in the selling price, I found out the hard way my advice is to get your own home report, they used there sister company Connells, to do the home report, the valuation was very low, so I decided to get my own home report done by a reputable company and they valued my property seven thousand pounds more. In my opinion Connells, under val...
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What agent could do to change your mind?
Bad, over charged, as I had to do another home report.
Comment on agent fees
Bad, over charged, as I had to do another home report.
Was this helpful? Yes
Nov 07,2015
Minithumbdown
By:
Nov 07,2015
4 people found
this helpful
I would strongly advise other buyers and vendors to tread VERY carefully with this company. I placed an offer on a property having been told the vendors would accept that. Was then told the offer was good, all that was needed was proof of ID and a mortgage AIP and we were there. Lisa repeated to me on more than one occasion that we were 99% there. I took all documentation to the branch in Penarth and was then guided to another room by Adam who congratulated me on the buying the property. He...
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Was this helpful? Yes
Oct 13,2015
Minithumbdown
By:
Oct 13,2015
3 people found
this helpful
I am using Rightmove to carry out properly searches in my area. I have sent many estate agents requests for properties that I am interested in via Rightmoves contact agent option and never have any problems apart from Allen and harris!! Every time I have the misfortune of TRYING to contact this company because of there inadequate adverts it always ends with me.having to phone them because they just can't be bothered to answer there correspondence. If selling a property I would look else where, ...
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Was this helpful? Yes
Sep 19,2015
Minithumbdown
By:
Sep 19,2015
1 people found
this helpful
Will never use again, poor communication within office and a total disregard of customer requests. Will now use a different agent. AVOID...
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Was this helpful? Yes
Aug 27,2015
Minithumbdown
By:
Aug 27,2015
9 people found
this helpful
If anyone out there is thinking of applying for a mortgage, my advice to them would be do not go anywhere near Allen & Harris (aka 'Sequence'), or it will end up costing you a lot of money,, and chances are you still won't get a mortgage, but they will fully exploit the inexperienced first time buyers. It's what they excel at. They charge a 'lifetime brokerage' fee of approximately £650, then they talk you into buying life insurance, home insurance, a will, etc, and all at almost th...
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Was this helpful? Yes
Aug 21,2015
Minithumbdown
By:
Aug 21,2015
2 people found
this helpful
I sent in an enquiry via Rightmove about a house being let by Allen and Harris (I wanted to know if the landlord would accept a cat, and if so could I view the property), and the following day I had a really odd email response from one of their trainee lettings negotiators. He thanked me for contacting them via Zoopla (?) and asked me to provide further details to...
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Was this helpful? Yes
Aug 13,2015
Minithumbdown
By:
Aug 13,2015
5 people found
this helpful
This company is a disgrace,not only did they not chase up enthusiastic viewers or potential buyers they tried to bully me in to selling my home at a lower price by claiming I would not get viewers if I didn't lower my price. Complete incompetence from the whole branch with a severe lack of communication,no rush or sense of importance to them what so ever. Yet they are happy to take your money!...
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What agent could do to change your mind?
The agent could have done everything and anything to make things better!!
Comment on agent fees
Disgrace that they do bugger all To sell your home yet happily take a chunk Of your selling fee....never again!!!!!
Was this helpful? Yes
Jul 08,2015
Minithumbdown
By:
Jul 08,2015
6 people found
this helpful
We found Sequence to be very awkward to deal with. No personal accountability; No urgency; Avoid answering questions to which the answer would show them to have made an error. Unless the property they are offering is perfect for you, I would suggest thinking very carefully before renting or instructing this company....
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Was this helpful? Yes
Jun 18,2015
Minithumbdown
By:
Jun 18,2015
1 people found
this helpful
To be fair I had a good impression with a member of staff while he took me for viewing the flat. Once I paid the agency fee, things changed completely. A month's time between my viewing and the move-in date. During this period things were badly organised. I had to repeat my communications with the agency and chased after them many times. They kept telling me to transfer first-month rent (i.e. their commission) and the deposit to the landlord but I had to chase them several times for bank accou...
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Was this helpful? Yes
Apr 23,2015
Minithumbup
By:
Apr 23,2015
1 people found
this helpful
I want to say a huge thank you to Brendan and the team at Allen & Harris Didcot, honest and straight talking, friendly but professional, with knowledge and sound advice that helped us get the best price for selling our home and they also helped us find our dream home too. Having dealt with many agents in the area this is by far and away the best experince I have ever had when dealing with an estate agent....
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Was this helpful? Yes
Dec 28,2014
Minithumbdown
By:
Dec 28,2014
4 people found
this helpful
First of all when we looked around property we asked why gas fire was not working and was told it that it had beeen switched off as the house was too wrm. This a complete lie as we found out later by the landlord that it was actually switched off for safety reasons as it was unsafe. Second of all after numerous times speaking to sequence as the heating was not working the gas boiler wss unsafe and was just about to blow up it took several phone calls and emails to get the landlord James to repla...
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Was this helpful? Yes



Review statistics

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2 5 1 20 5 6 1 3 0 26

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Firm rankings



Bridge of Weir
Neva Place Main Street, Bridge of Weir PA11 3PN
(1)
Cardiff Pointe
Ferry Road, Cardiff Pointe CF11 0JL
(1)
Clarkston
3 Helena Place, Glasgow G76
(0)
show all branches (53)
Dumbarton
163 High street, Dumbarton G82 1NZ
(0)
Helensburgh
20 Colquhoun Square, Helensburgh G84 8AD
(0)
Irvine
31 Bank Street, Irvine KA12 0LL
(0)
kilmarnock
26 West George Street, Kilmarnock KA1 1ER
(2)
Office 1
23 Regent Street, Bristol BS8 4HW
(7)
Office 10
20 St Mary's Street, Wallingford OX10 0EW
(0)
Office 11
35 Market Place, Wantage OX12 8AH
(0)
Office 12
54-55 Market Square, Witney OX28 6AF
(1)
Office 14
1 Balustrade, Bath BA1 6QA
(0)
Office 15
5 The Bridge, Frome BA11 1AR
(0)
Office 17
17 High Street, Calne SN11 0BS
(1)
Office 18
37 Market Place, Chippenham SN15 3HT
(6)
Office 19
28 High Street, Corsham SN13 0HB
(0)
Office 2
41 North Road, Bristol BS34 8PB
(2)
Office 20
4 Northgate Street, Devizes SN10 1JL
(1)
Office 21
40A High Street, Highworth SN6 7AQ
(0)
Office 23
1-2 College Court Regent Circus, Swindon SN1 1PZ
(5)
Office 24
15A Warminster Road, Westbury BA13 3PD
(0)
Office 25
139 High Street, Wootton Bassett SN4 7AY
(0)
Office 3
1 Bath Road, Cheltenham GL53 7HG
(1)
Office 4
7 High Street, Bristol BS37 6BA
(1)
Office 5
1 High Street, Abingdon OX14 5BD
(0)
Office 6
135 Broadway, Didcot OX11 8RQ
(1)
Office 7
129-131 London Road, Oxford OX3 9HZ
(0)
Office 8
8 Oxford Road, Kidlington OX5 1AA
(0)
Office 9
82 Rose Hill, Oxford OX4 4HX
(1)
office-26
209 Cathedral Road Pontcanna, Cardiff CF11 9PN
(4)
office-28
183 Kilmarnock Road Shawlands, Glasgow G41 3JE
(1)
office-29
240 Stonelaw Road Burnside, Glasgow G73 3SA
(0)
office-31
18 Parkhouse Street, Ayr KA7 2HH
(0)
office-32
16 Causeyside Street, Paisley PA1 1UN
(2)
office-33
9 The Bridge, Frome BA11 1AR
(2)
office-35
84 Albany Road , Cardiff CF24 3RS
(5)
office-36
46 Merthyr Road Whitchurch, Cardiff CF14 1DJ
(2)
office-37
83 Talbot Road Talbot Green, Pontyclun CF72 8AE
(2)
office-38
183 Cowbridge Road East Canton, Cardiff CF11 9AJ
(0)
office-39
54 Market Square, Witney OX28 6AF
(0)
office-40
108a Kirkintilloch Road, Glasgow G64 2AB
(1)
office-41
560 Alexandra Parade Dennistoun, Glasgow G31 3BP
(2)
office-42
102-104 Ayr Road, Glasgow G77 6EG
(0)
office-43
21 High Street, Barry CF62 7EA
(0)
office-44
12 College Court Regent Circus, Swindon SN1 1PZ
(1)
office-45
6 Andrews Buildings Stanwell Road, Corsham SN13 0HB
(0)
office-46
6 Andrew Buildings, Stanwell Road, Penarth CF64 2AA
(3)
office-47
20 Colquhoun Square, Calne SN11 0BS
(0)
office-48
71 Cadzow Street, Hamilton ML3 6DZ
(0)
Princes Buildings
7 Princes Buildings, Bath BA1 2ED
(5)
Storling
1c Pitt Terrace, Stirling FK8 2EY
(2)
Stratton Swindon
94 Ermin Street, Stratton St Margaret, Swindon SN3 4NQ
(2)
Wells
15 Sadler Street, Wells BA5 2RR
(0)

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