Allan & Bath, established in 1898 is the largest and oldest firm of Residential Lettings Agents in Dorset. We offer landlords and tenants the security of an experienced, professional and enthusiastic organisation. In May 2006 Allan & Bath were delighted to become part of the Leaders Group.show more
Allan & Bath, established in 1898 is the largest and oldest firm of Residential Lettings Agents in Dorset. We offer landlords and tenants the security of an experienced, professional and enthusiastic organisation. In May 2006 Allan & Bath were delighted to become part of the Leaders Group.
Several years ago I moved to the Midlands for 3 years as a mature student, renting out my Bournemouth flat through Allan and Bath. To this day I honestly believe that they set me up for what was to follow. Within 2 days of handing them the ... read full review
Probably one of, if not the, worst firms I have ever had the misfortune of dealing with. I rented my flat out using them in 2008, they were dreadful. Cannot believe they are still in business... read full review
On moving in the place needed cleaned from top to bottom, the following month the standing order they were supposed to set up didn't take out my rent putting me in arrears and having to pay my landlord directly. On leaving I was given a ... read full review
I rented from this agent when they were formerly known as Saxon Management, the whole process of renting with them was stressful and extremely intrusive.
I was made to feel not worthy enough to rent from them despite having a salary in excess of what 1 ... read full review
“Process of finding tenants went smoothly and the team at ......”
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2 Star Review
Mar 04,2015
By:
'Sarah'
Mar 04,2015
Branch: Poole, 154a High Street
Services: Lettings (as a Landlord)
Rent PCM: £875 Would you recommend?: No
Postcode: BH15
Branch: Poole, 154a High Street
Lettings (as a Landlord)
Rent PCM: £875 Postcode: BH15
1people found this helpful
Process of finding tenants went smoothly and the team at Poole did a good job in this regard. Things went downhill once the property management team stepped in.
I was not kept informed of issues at the property, maintenance costs were always 30 % above market rates (... read full review
The way the office manager spoke to me was completely out of order. Back in June I was going to rent a property, but the Landlord withdrew, but I was not offered all the fees I had paid back, despite none of it being my ... read full review
I finished my tenancy with Allan and Bath on the 31st of July. It is almost the end of September now and i have not received any money back from my deposit. More than a month after the end of the tenancy did I find ... read full review
What agent could do to change your mind?
The agent does not seem to care about tenants. They only care about Landlords. They need to improve their customer service urgently.
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Comment on agent fees
The monthly payment was OK, I think, but their other fees are extortionate.
I have been with Allan and Bath when they were still Saxon Management for more than 12 years. First I was a tenant renting properties in Christchurch from them during that time I only received excellent service and support. I then bought a property and for ... read full review
“Excellent service. Helped us to decide the kind of house ......”
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5 Star Review
Aug 05,2014
By:
'HJ'
Aug 05,2014
Branch: Christchurch, 41 Bargates
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:
Branch: Christchurch, 41 Bargates
Lettings (as a Landlord)
Postcode:
0people found this helpful
Excellent service. Helped us to decide the kind of house to buy, checked out the ones we chose for rentablility and generally were very helpful and gave us good advice... read full review
Awful service right from the start! They took my money and then made it so difficult to actually rent the house I ended up nearly homeless and having to pay out to another agent for another property. When I complained about branch staff they fobbed ... read full review
Do not rent a property from this company. Very poor service and check out fees they will still try and charge you for incorrect things even when the property is left in better condition when moved in. Do not move in unless you get your ... read full review
“Appalling and thoroughly depressing experience. Property was unfit for habitation ......”
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1 Star Review
May 29,2014
By:
'R'
May 29,2014
Branch: Christchurch, 41 Bargates
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH23
Branch: Christchurch, 41 Bargates
Lettings (as a Tenant)
Postcode: BH23
2people found this helpful
Appalling and thoroughly depressing experience. Property was unfit for habitation on arrival - urine soaked carpets. Agent refused to visit and inspect without my paying them. Sent a contractor to clean carpets with my items in situ and I have informed them the urine smell ... read full review
Excellent service helpful, and explained everything clearly and went through all the details. The viewing of the property went well and responded quickly when requesting a viewing.... read full review
“Efficient, friendly and knowledgable throughout the whole process. First rate ......”
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5 Star Review
Feb 19,2014
By:
'Lara'
Feb 19,2014
Branch: Ringwood, 21 Market Place
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BH24
Branch: Ringwood, 21 Market Place
Lettings (as a Tenant)
Postcode: BH24
0people found this helpful
Efficient, friendly and knowledgable throughout the whole process. First rate customer service, even when dealing with a couple of hiccups, which made the move a lot easier. I was kept in touch with every step of the way and would recommend them 100%.... read full review
I have recently relocated from 40 miles away, I had my daughter look around the property and once I had decided to go ahead, all the process was smooth and the communication excellent. I moved in on the day I asked for, and collecting the keys ... read full review
Allan and bath have been professional and thorough and have always been happy to help with any queries and questions. They are a hundred times better than our previous agent.... read full review
Being employed as a risk manager in the buy to let industry itself, I have to say that I've been impressed with A & B's knowledge and professionalism when dealing with me as a tenant. They are clearly experienced letting agents and this has been demonstrated ... read full review
“On the whole I was very happy with the Lettings ......”
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4 Star Review
Jan 10,2013
David
By:
'Dave'
Jan 10,2013
Branch: Poole, 154a High Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BH14
Branch: Poole, 154a High Street
Lettings (as a Tenant)
Postcode: BH14
0people found this helpful
On the whole I was very happy with the Lettings Team at Poole. The referencing went through quickly and the whole process went smoothly. There were delays with bringing the property up to scratch but to be fair that was down to the landlord taking ... read full review
Just allowed Allen and Bath take over management of this house for close friend who is out of the country and from the start have been very helpful with there knowledge and expertise in the past i have rented from them they are so helpful ... read full review
From the moment i walked into there office they were very helpful and attentive to my needs found the ideal property which i have been very happy in for over a year.Any problems have been dealt with quickly and very satisfactory out comes.Everybody ... read full review
Very good service with a lot of information and all questions and queries answered as soon as possible, problems following move solved fairly quickly... read full review
We have been with A & B for 15 years and they look after 11 properties.
We are well satisfied and there have been only minor problems- as might be expected from any commercial activity over that length of time. For example; losing standing instructions every 2-3 years (... read full review
“The agent that helped me select a property was patient, ......”
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5 Star Review
Nov 08,2012
Lydia
By:
'Jeff'
Nov 08,2012
Branch: Ringwood, 21 Market Place
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Branch: Ringwood, 21 Market Place
Lettings (as a Tenant)
Postcode:
1people found this helpful
The agent that helped me select a property was patient, polite and courteous. When viewing properties my needs were considered and catered for. When I found the ideal property I was guided through the process and any queries were dealt with very well. This experience ... read full review
We have rented two properties through Allan & Bath and have been extremely satisfied with the service given. The members of staff we have come into contact with all acted on our requests promptly and professionally. We never felt that even a minor request was any ... read full review
I moved in to a property to find that not only was it filthy but it was so dirty that there was food, crumbs and mould on the floor. I in fact had to pay for a hotel room that night becayse it was so ... read full review
“I would highly recommend Allan and Bath in Poole. The ......”
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5 Star Review
Oct 26,2012
Scott
By:
'Happy'
Oct 26,2012
Branch: Poole, 154a High Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:
Branch: Poole, 154a High Street
Lettings (as a Tenant)
Postcode:
1people found this helpful
I would highly recommend Allan and Bath in Poole. The whole process of moving was made very easy, from finding my property all the way through to moving in. All queries were dealt with quickly and professionally, and all details of the moving process were ... read full review
“I am pleased with the service that I get from ......”
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4 Star Review
Oct 10,2012
Tracy
By:
'Dave'
Oct 10,2012
Branch: Ringwood, 21 Market Place
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:
Branch: Ringwood, 21 Market Place
Lettings (as a Landlord)
Postcode:
0people found this helpful
I am pleased with the service that I get from Allan & Bath in Ringwood (tracy Norris) and Ferndown (all the staff). The team are helpful, polite and reply to my E-Mails which is very important to me. When I have problems with my tenants, the ... read full review
John has on 3 occassions found me excellent tenants. One of those tenants stayed for over 3 years. ON every occassion I have found him to be very helpful, and the information & service provided by him and the company impeccable.... read full review
“When we first decided to rent out our property we ......”
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5 Star Review
Sep 21,2012
Tony
By:
'John'
Sep 21,2012
Branch: Poole, 154a High Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode:
Branch: Poole, 154a High Street
Lettings (as a Landlord)
Postcode:
0people found this helpful
When we first decided to rent out our property we met with Tony Wilson at the Poole branch of Allan & Bath to discuss our options Tony was very helpful and proffessional but also extremely approachable. Once we had let our property with them we still ... read full review
Allen & Bath at the Bournemouth office have been looking after my residential properties for nearly 20 years now I am completely satisfied with the way they manage the properties. They are both fair to me and to my tenants and where there has been a problem ... read full review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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