Allan & Bath, established in 1898 is the largest and oldest firm of Residential Lettings Agents in Dorset. We offer landlords and tenants the security of an experienced, professional and enthusiastic Read full description...Allan & Bath, established in 1898 is the largest and oldest firm of Residential Lettings Agents in Dorset. We offer landlords and tenants the security of an experienced, professional and enthusiastic organisation. In May 2006 Allan & Bath were delighted to become part of the Leaders Group.
Feb 17,2018
Minithumbdown
By: 'Neil'
Feb 17,2018
0 people found
this helpful
Probably one of, if not the, worst firms I have ever had the misfortune of dealing with. I rented my flat out using them in 2008, they were dreadful. Cannot believe they are still in business...
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Comment on agent fees
terrible
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Jul 29,2015
Minithumbdown
By: 'Angrybird'
Jul 29,2015
2 people found
this helpful
On moving in the place needed cleaned from top to bottom, the following month the standing order they were supposed to set up didn't take out my rent putting me in arrears and having to pay my landlord directly. On leaving I was given a ...
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May 04,2015
Minithumbdown
By: 'Anom'
May 04,2015
2 people found
this helpful
I rented from this agent when they were formerly known as Saxon Management, the whole process of renting with them was stressful and extremely intrusive. I was made to feel not worthy enough to rent from them despite having a salary in excess of what 1 ...
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What agent could do to change your mind?
What's done is done now!
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Comment on agent fees
Less than ‚£300
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Mar 04,2015
Minithumbdown
By: 'Sarah'
Mar 04,2015
1 people found
this helpful
Process of finding tenants went smoothly and the team at Poole did a good job in this regard. Things went downhill once the property management team stepped in. I was not kept informed of issues at the property, maintenance costs were always 30 % above market rates (...
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Jan 12,2015
Minithumbdown
By: 'Cwello'
Jan 12,2015
0 people found
this helpful
The way the office manager spoke to me was completely out of order. Back in June I was going to rent a property, but the Landlord withdrew, but I was not offered all the fees I had paid back, despite none of it being my ...
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Sep 19,2014
Minithumbdown
By: 'Andrei'
Sep 19,2014
1 people found
this helpful
I finished my tenancy with Allan and Bath on the 31st of July. It is almost the end of September now and i have not received any money back from my deposit. More than a month after the end of the tenancy did I find ...
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What agent could do to change your mind?
The agent does not seem to care about tenants. They only care about Landlords. They need to improve their customer service urgently.
Attached Files
Comment on agent fees
The monthly payment was OK, I think, but their other fees are extortionate.
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Sep 02,2014
Minithumbup
By: 'Benjamin'
Sep 02,2014
0 people found
this helpful
I have been with Allan and Bath when they were still Saxon Management for more than 12 years. First I was a tenant renting properties in Christchurch from them during that time I only received excellent service and support. I then bought a property and for ...
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Aug 05,2014
Minithumbup
By: 'HJ'
Aug 05,2014
0 people found
this helpful
Excellent service. Helped us to decide the kind of house to buy, checked out the ones we chose for rentablility and generally were very helpful and gave us good advice...
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Aug 04,2014
Minithumbdown
By: 'Soph1610'
Aug 04,2014
3 people found
this helpful
Awful service right from the start! They took my money and then made it so difficult to actually rent the house I ended up nearly homeless and having to pay out to another agent for another property. When I complained about branch staff they fobbed ...
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Jul 12,2014
Minithumbdown
By: 'Xchurch lad'
Jul 12,2014
1 people found
this helpful
Do not rent a property from this company. Very poor service and check out fees they will still try and charge you for incorrect things even when the property is left in better condition when moved in. Do not move in unless you get your ...
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May 29,2014
Minithumbdown
By: 'R'
May 29,2014
2 people found
this helpful
Appalling and thoroughly depressing experience. Property was unfit for habitation on arrival - urine soaked carpets. Agent refused to visit and inspect without my paying them. Sent a contractor to clean carpets with my items in situ and I have informed them the urine smell ...
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What agent could do to change your mind?
Acted
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Mar 03,2014
Minithumbup
By: 'John Horncastle'
Mar 03,2014
0 people found
this helpful
Excellent service helpful, and explained everything clearly and went through all the details. The viewing of the property went well and responded quickly when requesting a viewing....
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Feb 19,2014
Minithumbup
By: 'Lara C'
Feb 19,2014
0 people found
this helpful
Efficient, friendly and knowledgable throughout the whole process. First rate customer service, even when dealing with a couple of hiccups, which made the move a lot easier. I was kept in touch with every step of the way and would recommend them 100%....
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Feb 06,2014
Minithumbup
By: 'Angie McHale'
Feb 06,2014
1 people found
this helpful
I have recently relocated from 40 miles away, I had my daughter look around the property and once I had decided to go ahead, all the process was smooth and the communication excellent. I moved in on the day I asked for, and collecting the keys ...
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Feb 05,2014
Minithumbup
By: 'Naomi'
Feb 05,2014
0 people found
this helpful
Allan and bath have been professional and thorough and have always been happy to help with any queries and questions. They are a hundred times better than our previous agent....
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Apr 08,2013
Minithumbup
By: 'Mr K'
Apr 08,2013
0 people found
this helpful
Being employed as a risk manager in the buy to let industry itself, I have to say that I\'ve been impressed with A & B\'s knowledge and professionalism when dealing with me as a tenant. They are clearly experienced letting agents and this ...
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Jan 10,2013
Minithumbup
By: 'Dave S'
Jan 10,2013
0 people found
this helpful
On the whole I was very happy with the Lettings Team at Poole. The referencing went through quickly and the whole process went smoothly. There were delays with bringing the property up to scratch but to be fair that was down to the landlord taking ...
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Dec 04,2012
Minithumbup
By: 'M'
Dec 04,2012
0 people found
this helpful
Just allowed Allen and Bath take over management of this house for close friend who is out of the country and from the start have been very helpful with there knowledge and expertise in the past i have rented from them they are so helpful ...
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Dec 04,2012
Minithumbup
By: 'David M'
Dec 04,2012
0 people found
this helpful
From the moment i walked into there office they were very helpful and attentive to my needs found the ideal property which i have been very happy in for over a year.Any problems have been dealt with quickly and very satisfactory out comes.Everybody ...
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Nov 26,2012
Minithumbup
By: 'bournemouthguy27'
Nov 26,2012
0 people found
this helpful
Very good service with a lot of information and all questions and queries answered as soon as possible, problems following move solved fairly quickly...
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Nov 10,2012
Minithumbup
By: 'Eurecosse Properties Ltd'
Nov 10,2012
0 people found
this helpful
We have been with A & B for 15 years and they look after 11 properties. We are well satisfied and there have been only minor problems- as might be expected from any commercial activity over that length of time. For example; losing standing instructions every 2-3 ...
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Nov 08,2012
Minithumbup
By: 'Jeff Painter'
Nov 08,2012
1 people found
this helpful
The agent that helped me select a property was patient, polite and courteous. When viewing properties my needs were considered and catered for. When I found the ideal property I was guided through the process and any queries were dealt with very well. This experience ...
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Nov 01,2012
Minithumbup
By: 'imsmum'
Nov 01,2012
0 people found
this helpful
We have rented two properties through Allan & Bath and have been extremely satisfied with the service given. The members of staff we have come into contact with all acted on our requests promptly and professionally. We never felt that even a minor request was ...
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Oct 27,2012
Minithumbdown
By: 'Hannah'
Oct 27,2012
0 people found
this helpful
I moved in to a property to find that not only was it filthy but it was so dirty that there was food, crumbs and mould on the floor. I in fact had to pay for a hotel room that night becayse it was so ...
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Was this helpful? Yes
Oct 26,2012
Minithumbup
By: 'Happy Tenant'
Oct 26,2012
1 people found
this helpful
I would highly recommend Allan and Bath in Poole. The whole process of moving was made very easy, from finding my property all the way through to moving in. All queries were dealt with quickly and professionally, and all details of the moving process were ...
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Was this helpful? Yes
Oct 10,2012
Minithumbup
By: 'Dave Symes'
Oct 10,2012
0 people found
this helpful
I am pleased with the service that I get from Allan & Bath in Ringwood (tracy Norris) and Ferndown (all the staff). The team are helpful, polite and reply to my E-Mails which is very important to me. When I have problems with my tenants, ...
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Oct 10,2012
Minithumbup
By: 'Luther Stone'
Oct 10,2012
0 people found
this helpful
John has on 3 occassions found me excellent tenants. One of those tenants stayed for over 3 years. ON every occassion I have found him to be very helpful, and the information & service provided by him and the company impeccable....
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Sep 21,2012
Minithumbup
By: 'John Wintle'
Sep 21,2012
0 people found
this helpful
When we first decided to rent out our property we met with Tony Wilson at the Poole branch of Allan & Bath to discuss our options Tony was very helpful and proffessional but also extremely approachable. Once we had let our property with them we ...
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Was this helpful? Yes
Sep 14,2012
Minithumbup
By: 'J.A.Hawkes & Son Ltd'
Sep 14,2012
0 people found
this helpful
Allen & Bath at the Bournemouth office have been looking after my residential properties for nearly 20 years now I am completely satisfied with the way they manage the properties. They are both fair to me and to my tenants and where there has been a ...
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Aug 31,2012
Minithumbdown
By: 'Landlord'
Aug 31,2012
3 people found
this helpful
Have used Allan & Bath for several years to let my property. However, since becoming part of the larger Leaders group service has slipped quite noticably - I will add that review relates to this branch only . (I have current excellent experience of other Leaders ...
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What agent could do to change your mind?
Take notice and do what you say in the contract - \"Manage\" the property. Follow through on what you say.
Attached Files
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 3 11 11 0 0 0 0 0 3

Agent Fees

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Complaints Procedure

No procedure available.

Awards won by Allan & Bath

Individual Branch Awards

Bournemouth, BH1


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Bournemouth
Hereford House, 4 Hinton Road , Bournemouth BH1 2EE
(19)
Christchurch
41 Bargates, Christchurch BH23 1QD
(7)
Ferndown
406 Ringwood Road, Ferndown BH22 9AU
(1)
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Poole
154a High Street, Poole BH15 1DN
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Ringwood
21 Market Place, Ringwood BH24 1AN
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