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    James Allan
Allan & Bath, established in 1898 is the largest and oldest firm of Residential Lettings Agents in Dorset. We offer landlords and tenants the security of an experienced, professional and enthusiastic Read full description...Allan & Bath, established in 1898 is the largest and oldest firm of Residential Lettings Agents in Dorset. We offer landlords and tenants the security of an experienced, professional and enthusiastic organisation. In May 2006 Allan & Bath were delighted to become part of the Leaders Group.
Jul 29,2015
Minithumbdown
By:
Jul 29,2015
2 people found
this helpful
On moving in the place needed cleaned from top to bottom, the following month the standing order they were supposed to set up didn't take out my rent putting me in arrears and having to pay my landlord directly. On leaving I was given a huge list of intended charges including and not limited to...
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Was this helpful? Yes
May 04,2015
Minithumbdown
By:
May 04,2015
2 people found
this helpful
I rented from this agent when they were formerly known as Saxon Management, the whole process of renting with them was stressful and extremely intrusive. I was made to feel not worthy enough to rent from them despite having a salary in excess of what 1 of their staff members could earn in 5 years!............... I was forever having to chase them up as they went back and fourth with information apparently to the landlord. 4 days before the move date am told we need to sign documents for a ren...
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What agent could do to change your mind?
What's done is done now!
Comment on agent fees
Less than ‚£300
Was this helpful? Yes
Mar 04,2015
Minithumbdown
By:
Mar 04,2015
1 people found
this helpful
Process of finding tenants went smoothly and the team at Poole did a good job in this regard. Things went downhill once the property management team stepped in. I was not kept informed of issues at the property, maintenance costs were always 30 % above market rates (including the gas safety certificate - I rent out other properties and pay around £65, Allan and Bath always charged in excess £100. They got me a quote to replace the flat roof £1200, I got a quote for £950 -...
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Was this helpful? Yes
Jan 12,2015
Minithumbdown
By:
Jan 12,2015
0 people found
this helpful
The way the office manager spoke to me was completely out of order. Back in June I was going to rent a property, but the Landlord withdrew, but I was not offered all the fees I had paid back, despite none of it being my fault....
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Was this helpful? Yes
Sep 19,2014
Minithumbdown
By:
Sep 19,2014
1 people found
this helpful
I finished my tenancy with Allan and Bath on the 31st of July. It is almost the end of September now and i have not received any money back from my deposit. More than a month after the end of the tenancy did I find out how much the Landlord wanted to keep. I sent an email back saying I do not agree, and only after almost 3 weeks I heard back. And even then it was because I chased them up by email a couple of times. The flat was in need of cleaning when I started leaving there. i left it in a bet...
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What agent could do to change your mind?
The agent does not seem to care about tenants. They only care about Landlords. They need to improve their customer service urgently.
Comment on agent fees
The monthly payment was OK, I think, but their other fees are extortionate.
Was this helpful? Yes
Sep 02,2014
Minithumbup
By:
Sep 02,2014
0 people found
this helpful
I have been with Allan and Bath when they were still Saxon Management for more than 12 years. First I was a tenant renting properties in Christchurch from them during that time I only received excellent service and support. I then bought a property and for the past 8 years they managed the property for me as a landlord. Again the service and support has been amazing and I do recommend them to any future tenant or landlord....
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Was this helpful? Yes
Aug 05,2014
Minithumbup
By:
Aug 05,2014
0 people found
this helpful
Excellent service. Helped us to decide the kind of house to buy, checked out the ones we chose for rentablility and generally were very helpful and gave us good advice...
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Was this helpful? Yes
Aug 04,2014
Minithumbdown
By:
Aug 04,2014
3 people found
this helpful
Awful service right from the start! They took my money and then made it so difficult to actually rent the house I ended up nearly homeless and having to pay out to another agent for another property. When I complained about branch staff they fobbed me off to the head office and then I get an awful email from them saying they would re-train their staff so it doesn't happen again but I won't get any money back. I am now having to go to their governing body ! 3 months down the line not getting anyw...
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Was this helpful? Yes
Jul 12,2014
Minithumbdown
By:
Jul 12,2014
1 people found
this helpful
Do not rent a property from this company. Very poor service and check out fees they will still try and charge you for incorrect things even when the property is left in better condition when moved in. Do not move in unless you get your inventory first as they sent ours a week later and totally incorrect and charge you for things that have nothing to do with you. Worst company we have ever let from over the years and would never deal with again!!...
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Was this helpful? Yes
May 29,2014
Minithumbdown
By:
May 29,2014
2 people found
this helpful
Appalling and thoroughly depressing experience. Property was unfit for habitation on arrival - urine soaked carpets. Agent refused to visit and inspect without my paying them. Sent a contractor to clean carpets with my items in situ and I have informed them the urine smell has come back through as soaked to underlay. Reply is that they can do no more and I can move out if I don\'t like it. My son has severe health problems and it cost us several thousands to obtain the property. Tenancy agreem...
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What agent could do to change your mind?
Acted
Was this helpful? Yes
Mar 03,2014
Minithumbup
By:
Mar 03,2014
0 people found
this helpful
Excellent service helpful, and explained everything clearly and went through all the details. The viewing of the property went well and responded quickly when requesting a viewing....
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Was this helpful? Yes
Feb 19,2014
Minithumbup
By:
Feb 19,2014
0 people found
this helpful
Efficient, friendly and knowledgable throughout the whole process. First rate customer service, even when dealing with a couple of hiccups, which made the move a lot easier. I was kept in touch with every step of the way and would recommend them 100%....
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Was this helpful? Yes
Feb 06,2014
Minithumbup
By:
Feb 06,2014
1 people found
this helpful
I have recently relocated from 40 miles away, I had my daughter look around the property and once I had decided to go ahead, all the process was smooth and the communication excellent. I moved in on the day I asked for, and collecting the keys and paying the initial fees was quick. The inventory was perfect and detailed everything....
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Was this helpful? Yes
Feb 05,2014
Minithumbup
By:
Feb 05,2014
0 people found
this helpful
Allan and bath have been professional and thorough and have always been happy to help with any queries and questions. They are a hundred times better than our previous agent....
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Was this helpful? Yes
Apr 08,2013
Minithumbup
By:
Apr 08,2013
0 people found
this helpful
Being employed as a risk manager in the buy to let industry itself, I have to say that I\'ve been impressed with A & B\'s knowledge and professionalism when dealing with me as a tenant. They are clearly experienced letting agents and this has been demonstrated by the ease and efficiency with which I was able secure the property I wanted....
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Was this helpful? Yes
Jan 10,2013
Minithumbup
By:
Jan 10,2013
0 people found
this helpful
On the whole I was very happy with the Lettings Team at Poole. The referencing went through quickly and the whole process went smoothly. There were delays with bringing the property up to scratch but to be fair that was down to the landlord taking his time. David and his team also allowed me to return to the property to "measure up" and check out bits that I had forgotten initially, before we signed the tenancy. The completion / hand over day went smoothly despite every new tenants ni...
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Was this helpful? Yes
Dec 04,2012
Minithumbup
By:
Dec 04,2012
0 people found
this helpful
Just allowed Allen and Bath take over management of this house for close friend who is out of the country and from the start have been very helpful with there knowledge and expertise in the past i have rented from them they are so helpful and understanding in all that they do...
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Was this helpful? Yes
Dec 04,2012
Minithumbup
By:
Dec 04,2012
0 people found
this helpful
From the moment i walked into there office they were very helpful and attentive to my needs found the ideal property which i have been very happy in for over a year.Any problems have been dealt with quickly and very satisfactory out comes.Everybody ii the office is a joy to deal with...
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Was this helpful? Yes
Nov 26,2012
Minithumbup
By:
Nov 26,2012
0 people found
this helpful
Very good service with a lot of information and all questions and queries answered as soon as possible, problems following move solved fairly quickly...
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Was this helpful? Yes
Nov 10,2012
Minithumbup
By:
Nov 10,2012
0 people found
this helpful
We have been with A & B for 15 years and they look after 11 properties. We are well satisfied and there have been only minor problems- as might be expected from any commercial activity over that length of time. For example; losing standing instructions every 2-3 years (probably caused by staff changes) and slow in chasing quotations from tradesmen (may be the fault of the tradesmen). There have been no major problems over 15 years and nothing which has caused us to complain. We are particu...
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Was this helpful? Yes
Nov 08,2012
Minithumbup
By:
Nov 08,2012
1 people found
this helpful
The agent that helped me select a property was patient, polite and courteous. When viewing properties my needs were considered and catered for. When I found the ideal property I was guided through the process and any queries were dealt with very well. This experience was made pleasant for me and I am very grateful....
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Was this helpful? Yes
Nov 01,2012
Minithumbup
By:
Nov 01,2012
0 people found
this helpful
We have rented two properties through Allan & Bath and have been extremely satisfied with the service given. The members of staff we have come into contact with all acted on our requests promptly and professionally. We never felt that even a minor request was any trouble. The atmosphere in the office is friendly and welcoming and we have never had to wait long. Allan & Bath has been the best agent we have used as tenants....
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Was this helpful? Yes
Oct 27,2012
Minithumbdown
By:
Oct 27,2012
0 people found
this helpful
I moved in to a property to find that not only was it filthy but it was so dirty that there was food, crumbs and mould on the floor. I in fact had to pay for a hotel room that night becayse it was so dirty it needed two full days of cleaning before i was able to sleep there. When I went to run the tap in the kitchen the water came straight out of the pipe all over the floor - proof that a cleaner had certainly not been to the proper ty before I moved in as promised. You can discover my horror th...
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Was this helpful? Yes
Oct 26,2012
Minithumbup
By:
Oct 26,2012
1 people found
this helpful
I would highly recommend Allan and Bath in Poole. The whole process of moving was made very easy, from finding my property all the way through to moving in. All queries were dealt with quickly and professionally, and all details of the moving process were explained in full. I will most definitely be using Allan and Bath in the future....
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Was this helpful? Yes
Oct 10,2012
Minithumbup
By:
Oct 10,2012
0 people found
this helpful
I am pleased with the service that I get from Allan & Bath in Ringwood (tracy Norris) and Ferndown (all the staff). The team are helpful, polite and reply to my E-Mails which is very important to me. When I have problems with my tenants, the team get straight to it and sort the problem for me. Trust this team with your house and you won\'t regret it....
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Was this helpful? Yes
Oct 10,2012
Minithumbup
By:
Oct 10,2012
0 people found
this helpful
John has on 3 occassions found me excellent tenants. One of those tenants stayed for over 3 years. ON every occassion I have found him to be very helpful, and the information & service provided by him and the company impeccable....
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Was this helpful? Yes
Sep 21,2012
Minithumbup
By:
Sep 21,2012
0 people found
this helpful
When we first decided to rent out our property we met with Tony Wilson at the Poole branch of Allan & Bath to discuss our options Tony was very helpful and proffessional but also extremely approachable. Once we had let our property with them we still felt that we could contact Tony and his office at any time if needed. Having a letting agent made the experiance of letting a property much easier and gave us peace of mind that any problems were sorted by Allan & Bath....
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Was this helpful? Yes
Sep 14,2012
Minithumbup
By:
Sep 14,2012
0 people found
this helpful
Allen & Bath at the Bournemouth office have been looking after my residential properties for nearly 20 years now I am completely satisfied with the way they manage the properties. They are both fair to me and to my tenants and where there has been a problem they have acted fast and sorted the problem. I have found they are able to re-let a property quickly, to give me quality tenants with good references, who tend to be long turn. I always receive a prompt return of calls and E-Mails and ge...
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Was this helpful? Yes
Aug 31,2012
Minithumbdown
By:
Aug 31,2012
3 people found
this helpful
Have used Allan & Bath for several years to let my property. However, since becoming part of the larger Leaders group service has slipped quite noticably - I will add that review relates to this branch only . (I have current excellent experience of other Leaders branches). Tenancy renewals have not been chased so ASTs have lapsed to Periodic tenancies. Rent increases have not been enforced; Agent inspection property reports are not conducted regularly as per the contract. Inspection rep...
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What agent could do to change your mind?
Take notice and do what you say in the contract - \"Manage\" the property. Follow through on what you say.
Was this helpful? Yes
Aug 29,2012
Minithumbup
By:
Aug 29,2012
0 people found
this helpful
Under Lavery lettings we have had an excellent service for the last 5 years and with the recent acquisition by Allan and Bath, we have had no cause for concern. Recent interactions with Allan and Bath staff at the Ferndown Branch have been very helpful and timely. They have been keen to assist us as Landlords in securing the ongoing tennancy of the property and; given our residence offshore, the timely return of electronic communications has been greatly appreciated. We rely heavily on the...
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Was this helpful? Yes

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Agent Fees

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Awards won by Allan & Bath

Individual Branch Awards

Bournemouth, BH1 2EE

Firm rankings



Bournemouth
Hereford House, 4 Hinton Road , Bournemouth BH1 2EE
(18)
Christchurch
41 Bargates, Christchurch BH23 1QD
(7)
Ferndown
406 Ringwood Road, Ferndown BH22 9AU
(1)
show all branches (5)
Poole
154a High Street, Poole BH15 1DN
(5)
Ringwood
21 Market Place, Ringwood BH24 1AN
(4)

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