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    Natasha Plant
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    Layla Mangan
Combining over two decades of unrivalled expertise, the latest technology (online, in our offices, and in our agents hands), coupled with a great bunch of loyal staff, it’s no surprise that we've been awarded Gold, Silver and Bronze ESTAS awards over the past 3 years (not that we’re bragging, we do that in the last paragraph below). We know how stressful moving is, so we've set up our offices to provide you with a personalised service. Since first opening its doors in 1991, Alexander's has s Read full description...

Cambrian Chambers, Terrace Road
Aberystwyth
Ceredigion
SY23 1NY
01970 636000

 
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Properties for sale
Properties for rent
Feb 06,2014
Minithumbdown
By:
Feb 06,2014
0 people found
this helpful
The agant is rude and refuses to maintain the property, when they did, they sent 1 man arround with diy product to clean what should have been undertaken by a proffestional damp company.They are only intetested in money & use their contracts to inforce collection of unlawfull charges. Damp became so bad HMO were requested to look at the property. They were rude the tenants & their parents. All students should stay away from this agent who bullies its tenants. They rented a property with...
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What agent could do to change your mind?
Be professional, & investigate ms mangan conduct
Was this helpful? Yes
Jan 17,2014
Minithumbup
By:
Jan 17,2014
0 people found
this helpful
I have used Alexanders for several tenancies because they take care of everything for me. I trust them with carrying out required works where necessary and then am happy to say that I reap the income without any hassle which is ideal given that I travel a lot and can\'t be around to address tenants queries. A great team who have a good thing going....
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Areas covered
  • SY23
  • SY24
  • SY25

NALS TPOS NLA TDS SAGEagent


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Last updated at 10:14 AM 07/01/2016 by Derek Ross

Complaints Procedure

For everyone who has dealings with AEA Management (either our Lettings and Management Department or our Sales Department) there is a clear procedure if the landlord, tenant, applicant, guarantor, purchaser, or the vendor considers that the company has let them down in some way.

The company aims to provide a high standard of service to clients and customers alike.

Outlined below is the Company’s current complaint procedure.

1. All staff will deal with day to day problems on a one to one basis, but once a formal complaint has been raised the Manager of each department will become involved and take over the complaint from that point onwards.
2. It will be the Manager’s job to investigate thoroughly in accordance with the established in-house procedure and a reply will be sent to you within 10 working days from receipt of your original letter.
3. This reply may require further information from you, or advise you as to the progress of the investigation, or indeed the reply may be our conclusion following the investigation.
4. Subsequently, if you are dissatisfied with the way your complaint has been handled by one of the Manager’s , you may forward your compliant to the Senior Partner of our company
Mr Derek Ross
AEA Management
Cambrian Chambers
Terrace Road
Aberystwyth
Ceredigion
SY23 1NY
5. On receipt of your letter our Senior Partner will investigate the matter fully and respond to your letter within 15 working days.
6. Finally, having exhausted our in-house procedure and you are still not satisfied you may prefer to direct your complaint to:
The Property Ombudsman
Beckett House
4 Bridge Street
Salisbury
Wiltshire
SP1 2LX
Phone 01722 333306

Who will consider your complaint in line with the criteria and procedures set out in their published complaints procedure.
Last updated at 10:14 AM 07/01/2016 by Derek Ross

Awards won by Alexanders Estate Agents

Individual Branch Awards

Natasha Plant - upload your photo Natasha Plant
1 reviews

About Natasha No description set View full profile
Layla Mangan - upload your photo Layla Mangan
1 reviews

About Layla No description set View full profile


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