Combining over two decades of unrivalled expertise, the latest technology (online, in our offices, and in our agents hands), coupled with a great bunch of loyal staff, it’s no surprise that we've been awarded Gold, Silver and Bronze ESTAS awards over the past 3 years (not that we’re bragging, we do that in the last paragraph below). We know how stressful moving is, so we've set up our offices to provide you with a personalised service. Since first opening its doors in 1991, Alexander's has s Read full description...
Alexanders Estate Agents

Cambrian Chambers, Terrace Road
Aberystwyth
Ceredigion
SY23 1NY
01970 636000

Website not available

Properties for Sale
Properties to Rent

Feb 12,2018
Minithumbdown
By: 'angry first time renter'
Feb 12,2018
0 people found
this helpful
I am currently in a tenancy with this estate agency, and am incredibly unhappy with the treatment we have received. The property has had extensive issues with damp and mould, that have not only been a massive hygiene issue, but has damaged our personal property. ...
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Comment on agent fees
The most expensive agency fee in town.
Was this helpful? Yes
Dec 11,2017
Minithumbup
By: 'ManuRob'
Dec 11,2017
0 people found
this helpful
I have moved quite a lot and I have been with other agents before, but I found that with Alexanders there were no problems and they were huge help when I moved to Aberystwyth from Manchester. The staff are really friendly and I recommend them ...
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Comment on agent fees
good
Was this helpful? Yes
Aug 02,2017
Minithumbdown
By: 'angrystudent1'
Aug 02,2017
3 people found
this helpful
I'm appalled at how we were treated by Alexanders throughout the duration of our tenancy. We were lied to about the condition of the house prior to moving in. It was dusty, damp and dirty the day we moved in, it had clearly not been ...
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Comment on agent fees
Large fees for signing tenancy agreement. Large security deposit. Expensive rent for house that is not up to standard. Late fees and fees for
Was this helpful? Yes
Feb 06,2014
Minithumbdown
By: 'parent'
Feb 06,2014
0 people found
this helpful
The agant is rude and refuses to maintain the property, when they did, they sent 1 man arround with diy product to clean what should have been undertaken by a proffestional damp company.They are only intetested in money & use their contracts to inforce collection ...
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What agent could do to change your mind?
Be professional, & investigate ms mangan conduct
Attached Files
Was this helpful? Yes
Jan 17,2014
Minithumbup
By: 'felicia c'
Jan 17,2014
0 people found
this helpful
I have used Alexanders for several tenancies because they take care of everything for me. I trust them with carrying out required works where necessary and then am happy to say that I reap the income without any hassle which is ideal given that I ...
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Was this helpful? Yes
Areas covered
  • SY23
  • SY24
  • SY25

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Review statistics

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Agent Fees

No fees set.
Last updated at 10:14 AM 07/01/2016 by Derek Ross

Complaints Procedure

For everyone who has dealings with AEA Management (either our Lettings and Management Department or our Sales Department) there is a clear procedure if the landlord, tenant, applicant, guarantor, purchaser, or the vendor considers that the company has let them down in some way.

The company aims to provide a high standard of service to clients and customers alike.

Outlined below is the Company’s current complaint procedure.

1. All staff will deal with day to day problems on a one to one basis, but once a formal complaint has been raised the Manager of each department will become involved and take over the complaint from that point onwards.
2. It will be the Manager’s job to investigate thoroughly in accordance with the established in-house procedure and a reply will be sent to you within 10 working days from receipt of your original letter.
3. This reply may require further information from you, or advise you as to the progress of the investigation, or indeed the reply may be our conclusion following the investigation.
4. Subsequently, if you are dissatisfied with the way your complaint has been handled by one of the Manager’s , you may forward your compliant to the Senior Partner of our company
Mr Derek Ross
AEA Management
Cambrian Chambers
Terrace Road
Aberystwyth
Ceredigion
SY23 1NY
5. On receipt of your letter our Senior Partner will investigate the matter fully and respond to your letter within 15 working days.
6. Finally, having exhausted our in-house procedure and you are still not satisfied you may prefer to direct your complaint to:
The Property Ombudsman
Beckett House
4 Bridge Street
Salisbury
Wiltshire
SP1 2LX
Phone 01722 333306

Who will consider your complaint in line with the criteria and procedures set out in their published complaints procedure.
Last updated at 10:14 AM 07/01/2016 by Derek Ross

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