• Akbor Ali
    Akbor Ali
  • Kevin Green
    Kevin Green
  • Vanisha Sham
    Vanisha Sham
  • upload your photo
    Kamrul Islam
  • claim your profile
    Dilu Hussain
  • claim your profile
    Zubair Ahmed
Alexander Zain is an independent establishment specialised in providing dynamic sales, lettings and property management services.

Alexander Zain is free of any corporate constraints and therefore h
Read full description...Alexander Zain is an independent establishment specialised in providing dynamic sales, lettings and property management services.

Alexander Zain is free of any corporate constraints and therefore has a greater flexibility in our approach to dealing with our clients and the service we provide to them throughout our transactions.

Alexander Zain is dedicated to achieving and maintaining high quality, being courteous and honest service to clients.

Alexander Zain is unique in our outlook to our work, in our knowledge of the areas we cover and in our drive and passion to achieve what is best for our clients.

Alexander Zain has a highly trained team with an intimate knowledge of the locality, enabling our consultants to identify potential hotspots and allow first time buyers and investors to maximize their investment(s).

Alexander Zain has an experienced and highly motivated team. Our local knowledge extends to invaluable contacts with big employers, corporate investors, the NHS, educational academies, housing associations and relocation agents, enabling us to keep our clients informed of the issues and initiatives affecting neighbourhood property values.
Nov 01,2013
Minithumbdown
By:
Nov 01,2013
2 people found
this helpful
Despite the tenancy ending on 13/06/2013 the uncontested amount of the deposit (£2780.06) has still not been returned to the tenants. This is so despite the tenants, on numerous occasions, trying to contact Alexander Zain (and in particular Akbor Ali - who was the main point of contact throughout the tenancy). It is the tenants\' belief that representatives at the company are deliberately evading contact. Alexander Zain failed to ensure that the entirety of the deposit monies (£43...
read full review
What agent could do to change your mind?
Comply with the law and guidance on accepted practice.
Was this helpful? Yes
By: Anon
Aug 21, 2014
View all comments (3)
Have these issues been resolved? I am worried that I might be in a similar situation. I would be grateful if I could get into contact with someone on this thread.....
Sep 15,2013
Minithumbup
By:
Sep 15,2013
0 people found
this helpful
my first time in london rent flat and agent did good job and help me. nice clean property. good prize....
read full review
Was this helpful? Yes
Aug 01,2013
Minithumbup
By:
Aug 01,2013
0 people found
this helpful
This agent found me the exact property I was looking for. He understood my needs and showed me the properties that I was interested in. Overall a pleasant experience....
read full review
Was this helpful? Yes
Feb 19,2013
Minithumbup
By:
Feb 19,2013
0 people found
this helpful
This agent let my property within a week of me calling them. After years of agents messing me around and costly void periods, Alexander Zain has given me hope. They currently manage my property and have been very impressive. Hopefully it stays that way! Touch wood Sabina x...
read full review
Was this helpful? Yes
Sep 17,2012
Minithumbup
By:
Sep 17,2012
1 people found
this helpful
Alexander Zain were excellent in helping us find a property. Their staff went out of their way to accomodate us which resulted in us finding a great property. For example, we asked Kevin - the agent we were dealing with - if it were possible to view the property at a certain time and he made himself available for us when requested. Alexander Zain were also very helpful once we had decided to sign on the property - organising and helping us contact the landlord. I would highly recommend A...
read full review
Was this helpful? Yes
Sep 11,2012
Minithumbup
By:
Sep 11,2012
0 people found
this helpful
The agency have been very good, friendly and helpful. They were prompt and responsive when organising renting the flat, and have continued since we\'ve been in it. Whenever we come by with an enquiry they stop what they are doing to help. They are sometimes hampered by the landlord, but that isn\'t their fault....
read full review
Was this helpful? Yes
Aug 28,2012
Minithumbup
By:
Aug 28,2012
1 people found
this helpful
Akbor from Alexander Zain was recommended to me by a colleague. Alexander Zain let my property in a matter of days and achieved 10% more rent compared to last years let and gave me a very competitive rate for a management service....
read full review
Was this helpful? Yes
Aug 07,2012
Minithumbup
By:
Aug 07,2012
0 people found
this helpful
-keep me posted - on time - finds great Tennant - very polite...
read full review
Was this helpful? Yes
Aug 07,2012
Minithumbup
By:
Aug 07,2012
2 people found
this helpful
Akbor found me excellent tenants and offered a very competitive rate for an introduction only service....
read full review
Was this helpful? Yes
Aug 06,2012
Minithumbup
By:
Aug 06,2012
2 people found
this helpful
Alexander Zain was really professional and made our move stress free....
read full review
Was this helpful? Yes
Jul 27,2012
Minithumbup
By:
Jul 27,2012
2 people found
this helpful
They solved my letting quickly, and I started living in my apartment on time. They got a type of apartment that I was looking for....
read full review
Was this helpful? Yes
Jul 11,2012
Minithumbup
By:
Jul 11,2012
1 people found
this helpful
Vanisha found me a suitable tenant and Akbor handled the paperwork to progress the tenancy. The Lettings process through Alexander Zain was a smooth and stress free process. The staff are very friendly and professional. Would recommed to friends and family...
read full review
Was this helpful? Yes
Jun 20,2012
Minithumbup
By:
Jun 20,2012
2 people found
this helpful
great service akbar not only got me a great deal ..but also goes the extra mile to helping you i have since swapped all my buisness over to him....
read full review
Was this helpful? Yes
Jun 19,2012
Minithumbup
By:
Jun 19,2012
3 people found
this helpful
First Class Lettings Service. Throroughly recommended.Mr Ali contacted myself for the properties, rather than me phoning him. I do not know how he found out that properties were vacant. He worked hard to find suitable tenants with in one week. He even arranged for the properties to be cleaned before new tenants moved in. Took Meter readingd for Utilities beforehand for the record. Good work Akbor. Keep it up. Nine out of ten....
read full review
Was this helpful? Yes
Jun 19,2012
Minithumbup
By:
Jun 19,2012
2 people found
this helpful
I\'m very happy with their quality of service. I will definitely recommend this place to others in the future!...
read full review
Was this helpful? Yes

TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 7 1 0 0 0 0 1 0

Job vacancies

Please see a list of jobs available

Agent Fees

No fees set.

Complaints Procedure

Alexander Zain prides itself on being able to exceed clients expectations, and fulfil their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, we apply the following approach to any customer complaint and/or concern:




STAGE 1 - Department/Branch Level



Please refer all complaints initially to the relevant department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with. Whilst we would anticipate that this party will have been able to resolve your issue at this stage.


Should you not receive a satisfactory response or resolution to your problem



STAGE 2 - Customer Services Level




Please refer the complaint to our Customer Services Department at the following address:


customerservices@alexanderzain.com


Once the complaint is received to our Customer Services Department, the matter will be acknowledged and investigated.


A full response will be received from the appropriate Alexander Zain representative within 7 working days. This representative will be a senior member of the team managing the issues on which you have reason to complain.




Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review.



STAGE 3 - Customer Services Response Review



A FINAL response from a Alexander Zain representative will be received within 7 working days.


We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A FINAL response will be advised as such within the detail of the response and will have been provided on behalf of Alexander Zain by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.


However, should this FINAL response not be satisfactory please find detailed below the website contacts for The Property Ombudsman to which Alexander Zain are members.



STAGE 4 -The Property Ombudsman



The Property Ombudsman will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.


The Property Ombudsman


www.tpos.co.uk


They will then consider the complaint and review the matter.
Last updated at 1:00 AM 01/01/1970 by

Awards won by Alexander Zain

Individual Branch Awards

Firm rankings



City & Docklands Office
171 Cannon Street Road , London E1 2LX
(15)
Oxford City Office
Claredon House, 52 Cornmarket Street, Oxford OX1 3HJ
(0)

Make an Enquiry




.