WORST estate agent, very unprofessional.Staff are unfriendly, rude and very unhelpful if I could give 0 star I would!!!! Had a rental with them for 3 years during which time they didn't fulfill any of their obligations...if you address any complaints, no action is taken, emails ignored, lies lies are told to both tenants and landlords!!!Stay away be aware !!!... read full review
This place is run by money-hungry amateurs who have no professional qualifications in this sector. They have no respect for clients and lies upon lies are told to both tenants and landlords. If you address any complaints, no action is taken, and emails are also ignored. Just read all their reviews online to get to know exactly how terribly they work. Do yourself a big favour and find another lettings agent.... read full review
Comment on agent fees
Extortionate, they tried to charge a late payment fee for rent - when asked where it mentioned such fees in the contract, no answer or explanation was given. Also increased the rent and gave no explanation for reason of increase.
I can't begin to describe how bad this place is. It starts with this fantastic recorded message when you call them to say that this one single branch is the hub of world trade and excellence. Actually hilarious. They sell about a house a year probably and are the hub of take your money and spit in your face type trade. I find myself actually shaking with rage as I write. They never pay on time if at all. They tell you they'll call back in a minute and never do. Anyone you want to speak to by nam... read full review
I have been with AR for i think 2 years now and month by month the service has deteriorated quite significantly. I am constantly receiving delayed rent payments with no explanation. I don't mind delays but i am completely offended by being ignored and not giving explanations to the causes of the delays. On my next visit to the UK, I will be looking for a new agent! If anyone reads this and can help recommend another agent, please get in touch.... read full review
Absolutely shocking, beyond unprofessional, never inspected the property once in two years, took 9 months to have one problem fixed, did not do what they said they would with our tenants, let them down so many times the tenants ended up contacting us regularly and paid the rent to us late several times despite tenants paying on time.... read full review
Branch: Isleworth, 1 Odeon Parade
Services: Sales (as a Buyer)
Sold price: £410000 Would you recommend?: No
Branch: Isleworth, 1 Odeon Parade
Sales (as a Buyer)
Sold price: £410000 Postcode: Tw4
12people found this helpful
Never called back, lied about everything including agreed sale price vacant possession or not and all this after a deposit had been taken and a survey cost incurred by us. Very unprofessional outfit. Avoid at all costs.... read full review
What agent could do to change your mind?
Acted jo early and professionally. Provided full disclosure of the terms of sale instead of being inaccurate mist of the time.
An excellent all round service. everyone at Alexander Reed was so helpful in the sale process - * & Raul come highly recommended, our property was empty throughout the duration, not only did they help us sell our property but they also kept a watchful eye on it too.... read full review
Very difficult peolpe to deal with especially Raj lola , very arrogant man , would not talk just would demand answer in yes or no and would feel insulted on everything you disagree with him . Without doubt most difficult letting agent in my life.... read full review