Alex Neil Estate Agents
4.8/5, 2320 reviews
97% recommended
96% sales valuation accuracy
96% sales fee satisfaction
91% lettings valuation accuracy
95% lettings fee satisfaction
Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Kent and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.South of the River Thames we focus our coverage on Tower Bridge, Shad ... show more Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Kent and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.

South of the River Thames we focus our coverage on Tower Bridge, Shad Thames and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath to Woolwich, Abbey Wood and Lewisham through to Kent.

Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.

Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We've hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA and Australia attracting many unique overseas investors and potential homeowners.

We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.

Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".

Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Kent and Essex.

Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.
Visit our website - www.alexneil.com

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 96% £32,900 £4,150,000
Lettings 91% 95% £490 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
271 11 1106 41 333 7 489 7 40 15
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
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“Professional!!...”

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Apr 29,2019
Minithumbup
Bora
By: 'Stella'
Apr 29,2019
1 people found
this helpful
Bora showed me around a few properties that matched my requirements and we found the perfect one. My and my partner are so happy with the service from Bora and Eva who progressed out file. Very professional and great at updating us throughout....
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By: Alex Neil Estate Agents
Apr 29, 2019
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Dear Stella. Thank you so much for leaving your review for Bora. We are very pleased that you are happy with his assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Amazing Service...”

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Apr 29,2019
Minithumbup
Tommaso
By: 'Davide Pugliese'
Apr 29,2019
1 people found
this helpful
Tommaso is one of the best agent I`ve ever met. He has a very good customer service with an Italian touch and very good Knowledge. I strongly suggest him if you are looking to buy a property in London. Very impressed, highly reccomended....
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Comment on agent fees
good
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By: Alex Neil Estate Agents
Apr 29, 2019
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Dear Davide. Thank you so much for your review. We are very pleased that you are happy with Tommaso's assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Great agent...”

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Apr 29,2019
Minithumbup
Sara
By: 'Jane'
Apr 29,2019
1 people found
this helpful
Sara made the whole process from the viewing to the final agreement smooth and easy. She was really flexible with viewings and super cooperative. Thank you again...
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By: Alex Neil Estate Agents
Apr 29, 2019
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Dear Jane. Many thanks for leaving your review for Sara. We are very pleased that you are happy with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great...”

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Apr 29,2019
Minithumbup
Maciej
By: 'Zaan'
Apr 29,2019
1 people found
this helpful
Amazing services provided through the agents, I really appreciated all the help I was able to secure my property very quickly!...
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By: Alex Neil Estate Agents
Apr 29, 2019
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Dear Zaan. Thank you so much for leaving your review for Maciej, We are very pleased that you are happy with his assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Good service...”

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Apr 29,2019
Minithumbup
Maciej
By: 'David'
Apr 29,2019
1 people found
this helpful
Great customer service. Couldn't be more happy with the help that was provided! Would definitely recommend to a friend!...
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By: Alex Neil Estate Agents
Apr 29, 2019
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Dear David. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Maciej and we look forward to assisting you again in the future. best regards, Alex Neil Estate Agents ...

“Excelent...”

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Apr 29,2019
Minithumbup
By: 'Costi'
Apr 29,2019
1 people found
this helpful
Bogdan made possible the sale of my property, conducting viewings, taking pictures, advertising, I am very happy with the process....
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By: Alex Neil Estate Agents
Apr 29, 2019
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Dear Costi. Thank you for your review. We are very pleased that you are happy with the service provided by Bogdan and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Excellent service...”

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Apr 29,2019
Minithumbup
Maciej
By: 'Bakr Hussain'
Apr 29,2019
1 people found
this helpful
Agent provided great services and helped me secure a nice property! 10/10 service with great customer services. Quick and easy to buy a property....
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Comment on agent fees
Good
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By: Alex Neil Estate Agents
Apr 29, 2019
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Dear Bakr Hussain. Many thanks for leaving your review for Maciej. We are pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Superb...”

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Apr 29,2019
Minithumbup
Harry
By: 'Pawel'
Apr 29,2019
1 people found
this helpful
When I have been let down by the performance of few agents, Harry and Bogdan done what they know the best: selling my property. Well done...
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By: Alex Neil Estate Agents
Apr 29, 2019
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Dear Pawel. Thank you for leaving your review for Harry. We are pleased that you are happy with his assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Impeccable...”

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Apr 29,2019
Minithumbup
Harry
By: 'Zorro'
Apr 29,2019
1 people found
this helpful
Harry and Bogdan have been really helpful helping me to find the best deal in e14, and making the process easy and fast....
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By: Alex Neil Estate Agents
Apr 30, 2019
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Dear Zorro. Many thanks for leaving your review for Harry and Bogdan. We are very pleased that you are happy with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great customer service...”

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Apr 29,2019
Minithumbup
Maciej
By: 'Tim'
Apr 29,2019
1 people found
this helpful
Great help provided by agent and supported me well throughout the whole process. Explained every step of the process well, great experience !...
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By: Alex Neil Estate Agents
Apr 30, 2019
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Dear Tim. Thank you so much for leaving your review for Maciej. We are very pleased that you are happy with his assistance and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Great !...”

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Apr 29,2019
Minithumbup
Maciej
By: 'Sorwar'
Apr 29,2019
1 people found
this helpful
Buying a property was easy and a simple process with Maciej ! He provided great service and helped me find a property suitable for me....
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By: Alex Neil Estate Agents
Apr 30, 2019
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Dear Sorwar. Thank you for leaving your review. We are very pleased that you are happy with the service provided by Maciej and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great...”

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Apr 29,2019
Minithumbup
Maciej
By: 'Jay'
Apr 29,2019
1 people found
this helpful
Amazing services provided through the agents, I really appreciated all the help I was able to secure my property very quickly!...
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Comment on agent fees
Amazing agent, easy to work with and always has a smile on his face.
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By: Alex Neil Estate Agents
Apr 30, 2019
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Dear Jay. Many thanks for leaving your review. We are very pleased that you are happy with Maciej's assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Amazing...”

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Apr 29,2019
Minithumbup
Maciej
By: 'Ty'
Apr 29,2019
1 people found
this helpful
Amazing services all round, I really appreciated all the help as I found it very difficult with previous agents. My property is now fully secured !...
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Comment on agent fees
Hey
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By: Alex Neil Estate Agents
Apr 30, 2019
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Dear Ty. Thank you so much for leaving your review for Maciej. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Good service...”

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Apr 25,2019
Minithumbup
Daniel
Matteo Congedo
By: 'Matt'
Apr 25,2019
1 people found
this helpful
The agent responds swiftly and tried his best to negotiate the best term for the transaction with very good attitude....
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Comment on agent fees
Good and reasonable
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By: Alex Neil Estate Agents
Apr 25, 2019
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Dear Matt. Thank you so much for leaving your review for Daniel and Matteo. We are very pleased that you are happy with the service they provided and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Brill...”

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Apr 25,2019
Minithumbup
Bora
By: 'Cassie'
Apr 25,2019
1 people found
this helpful
Very helpful and professional. Bora was great in helping me find a property to rent long term. Met all my requirements and helped with getting little issues sorted....
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By: Alex Neil Estate Agents
Apr 25, 2019
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Dear Cassie. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Bora and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Real Help...”

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Apr 24,2019
Minithumbup
Maciej
By: 'Freddy'
Apr 24,2019
1 people found
this helpful
I am very impressed by the service provided, amazingly quick and helpful, I was able to find my new property within a couple of weeks! Defiantly recommend....
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Comment on agent fees
good
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By: Alex Neil Estate Agents
Apr 25, 2019
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Dear Freddy. Many thanks for leaving your review for Maciej. We are very pleased that you are happy with the service provided by him and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Smooth sale...”

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Apr 23,2019
Minithumbup
Bora
By: 'Jennifer'
Apr 23,2019
1 people found
this helpful
Fantastic and professional guidence from Bora who helped my buy my first property. From the first moment until the end he kept me updated and gave me great advice. Would highly recommend...
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By: Alex Neil Estate Agents
Apr 24, 2019
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Dear Jennifer. Thank you so much for leaving your review for Bora. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Super...”

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Apr 22,2019
Minithumbup
Bora
By: 'Stephen'
Apr 22,2019
1 people found
this helpful
Very professional and helpful. Found a great apartment with Alex Neil and Bora was on the ball. Went through the procedure with me and catered to my requirements....
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By: Alex Neil Estate Agents
Apr 23, 2019
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Dear Stephen, Thank you for taking the time out to review the service you received from Bora. We are pleased he assisted your search and we wish you all the best in your new home. We look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Fantastic...”

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Apr 17,2019
Minithumbup
Bora
By: 'Harry C'
Apr 17,2019
1 people found
this helpful
Was a real help in finding me an apartment to rent. I was very specific with my requirements and Bora got me even more than i was looking for, for my budget....
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By: Alex Neil Estate Agents
Apr 17, 2019
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Dear Harry C, Thank you very much for leaving your review about the experience you had dealing with Bora during your search for a new home. We look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Very happy...”

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Apr 12,2019
Minithumbup
Harry
Bora
By: 'Bruce N'
Apr 12,2019
1 people found
this helpful
Great service recieved from these two gents Harry and Bora. Sold my property and kept me updated throughout. 5* service and very professional....
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By: Alex Neil Estate Agents
Apr 12, 2019
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Dear Bruce. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Harry and Bora and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great experience...”

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Apr 12,2019
Minithumbup
Sara
Tommaso
By: 'J.B.'
Apr 12,2019
0 people found
this helpful
Thank you to Sara and Tommaso, for finding my dream house. I will definitely recommend both of you to friends and family...
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By: Alex Neil Estate Agents
Apr 15, 2019
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Dear J.B, Thank you very much for leaving your review for Sara & Tomasso. We are very pleased that you were satisfied with the service you received and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Abit of everything...”

Share on :
Apr 09,2019
Minithumbup
Bora
Harry
By: 'Kez'
Apr 09,2019
1 people found
this helpful
Was an absolute pleasure to sell my property with Alex Neil and their staff. Very professional and kept me updated with everything. Bora got me a fantastic offer and negotiated extremely well. Would recommend highly!!...
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By: Alex Neil Estate Agents
Apr 09, 2019
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Dear Kez, Thank you for taking the time to leave your review of your interactions with our Canary Wharf Team. We are very pleased with your feedback and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Pleased...”

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Apr 08,2019
Minithumbup
Bora
By: 'Sinead'
Apr 08,2019
1 people found
this helpful
After a lot of hard work Bora sold my two bedroom apartment. Great service throughout and kept me updated weekly. Fantastic professional....
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By: Alex Neil Estate Agents
Apr 08, 2019
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Dear Sinead. Thank you so much for leaving your review for Bora. We are very pleased that you are happy with the service he provided and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Great guy!!...”

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Apr 05,2019
Minithumbup
Bora
By: 'Ferhat'
Apr 05,2019
1 people found
this helpful
Very professional and worked extremely hard to get me and my flat mate a property. Always went out of his way and worked past his working hours due to my working hours being late. Fantastic service...
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By: Alex Neil Estate Agents
Apr 05, 2019
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Dear Ferhat. Thank you so much for leaving your review for Bora. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“E14 rental...”

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Apr 04,2019
Minithumbup
Bora
By: 'Dwayne B'
Apr 04,2019
1 people found
this helpful
Could not be happier with the efforts of Bora renting me a two bedroom apartment for me and my flat mate. Great service and very professional....
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By: Alex Neil Estate Agents
Apr 04, 2019
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Dear Dwayne. Many thanks for leaving your review for Bora. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Super...”

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Apr 03,2019
Minithumbup
Harry
Bora
By: 'FC'
Apr 03,2019
1 people found
this helpful
Fantastic from both Harry and Bora in selling our house. It has allowed us to move on with our lives and upgrade to a bigger home for the family....
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By: Alex Neil Estate Agents
Apr 03, 2019
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Hello FC. Thank you so much for leaving your review for Harry and Bora. We are very pleased that you are happy with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Fabulous living experience...”

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Apr 03,2019
Minithumbup
Lucia
By: 'Eddy Zhu'
Apr 03,2019
1 people found
this helpful
We had 3 years of great experience with Alex Neil due to its professional estate management team. We enjoyed our life living in a flat constructed based on a studio like space with kitchen, bathroom and kitchen separated. During this course, Alex Neil helps to well ...
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Comment on agent fees
Good
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By: Alex Neil Estate Agents
Apr 03, 2019
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Dear Eddy. Many thanks for leaving your review for Tya and Lucia. We are very pleased that you are happy with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Smooth sale!...”

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Mar 30,2019
Minithumbup
Do Yeon
By: 'Marcela'
Mar 30,2019
1 people found
this helpful
I was in contact with another agency but it did't feel right to me to over value my property. I was then introduced to Alex Neil. The regional manager was very straight forward and honest and gave me a reasonable guidline on pricing. I have ...
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Comment on agent fees
Fair and well deserved
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By: Alex Neil Estate Agents
Apr 01, 2019
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Dear Marcela. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Do Yeon and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Returning to Alex Neil...”

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Mar 29,2019
Minithumbup
Do Yeon
By: 'Su B'
Mar 29,2019
1 people found
this helpful
Alex Neil recently found new tenants for my property. As a owner I had to go for best finance option but it was a mistake. After going through a troublesome tenancy I decided to re-appoint Alex Neil to take care of my property. I am ...
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Comment on agent fees
Excellent
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By: Alex Neil Estate Agents
Mar 29, 2019
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Dear Su B. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Priscilla and Do Yeon and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Relocation made easy!!...”

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Mar 29,2019
Minithumbup
Do Yeon
By: 'Lee & Sun'
Mar 29,2019
1 people found
this helpful
Relocating from Surrey to London seemed like a long process as we have been working there since beginning of time in the UK. However after a friend introduced me to Do Yeon at Alex Neil all our concern disappeared. He is honest. I could trust ...
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Comment on agent fees
Good
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By: Alex Neil Estate Agents
Mar 29, 2019
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Dear Lee and Sun. Many thanks for leaving your review for Do Yeon. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:43 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 12:44 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:02 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:41 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:30 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:39 AM 01/10/2019 by allAgents

Awards won by Alex Neil Estate Agents

Individual Branch Awards

London, SE16

London, E14

London, E3


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