Alex Neil Estate Agents
4.8/5, 2319 reviews
97% recommended
96% sales valuation accuracy
96% sales fee satisfaction
91% lettings valuation accuracy
95% lettings fee satisfaction
Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Kent and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.South of the River Thames we focus our coverage on Tower Bridge, Shad ... show more Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Kent and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.

South of the River Thames we focus our coverage on Tower Bridge, Shad Thames and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath to Woolwich, Abbey Wood and Lewisham through to Kent.

Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.

Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We've hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA and Australia attracting many unique overseas investors and potential homeowners.

We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.

Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".

Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Kent and Essex.

Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 96% £32,900 £4,150,000
Lettings 91% 95% £490 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
271 11 1106 41 332 7 489 7 40 15
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Rebecca has been very helpful and professional. She has made ......”

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Oct 11,2013
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Rebecca
By: 'Daniel'
Oct 11,2013
1 people found
this helpful
Rebecca has been very helpful and professional. She has made something that is normally difficult very easy. Because of this my experiences with Alex Neil was been very positive. She has my thanks....
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By: David Hatch. Director
Oct 12, 2013
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Thank you for adding this review. I am very pleased you were happy with the services my staff member provided. David Hatch. Director ...

“I am an over seas Land Lady and the tenants ......”

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Oct 11,2013
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Rebecca
By: 'jennifer'
Oct 11,2013
3 people found
this helpful
I am an over seas Land Lady and the tenants who were renting my property had to leave early, i had contact with Rebecca who assured me she would find me new tenants within the time frame. Rebecca let my property within 24 hours ;) it was ...
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By: David Hatch. Director
Oct 12, 2013
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Thank you for adding this review. I am very pleased you were happy with the services my staff member provided. David Hatch. Director ...

“I have just rented a property in Canary Wharf, after ......”

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Oct 10,2013
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By: 'Arthur Kurtis'
Oct 10,2013
5 people found
this helpful
I have just rented a property in Canary Wharf, after moving from Rotherhithe. I was very pleased with the service that i received from start to finish. After sending through an email enquiry i received a call from Lucy just 5 minuets later, booked in an ...
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By: David Hatch. Director
Oct 12, 2013
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Thank you for adding this review. I am very pleased to read that you were happy with the services Lucy provided. David Hatch. Director ...

“We came to Alex Neil after another sale on the ......”

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Oct 10,2013
Minithumbup
By: 'Catherine'
Oct 10,2013
1 people found
this helpful
We came to Alex Neil after another sale on the same street fell through. Kevin was quick to take us round new properties and keep us up to date. As soon as a new property on the street came on the market we made our ...
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By: David Hatch. Director
Oct 12, 2013
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Thank you for adding this kind review. I am very pleased to read that you were happy with the services Kevin provided. David Hatch. Director ...

“After relocating to London from NewYork I had to find ......”

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Oct 10,2013
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By: 'Alice Hartley'
Oct 10,2013
2 people found
this helpful
After relocating to London from NewYork I had to find a new property to rent, in a new country. Daunting task. I sent hundred of request through property sites to god knows how many estate agencies, and shortly received and email from Lucy at Alex ...
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By: David Hatch. Director
Oct 12, 2013
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Thank you for adding this kind review. I am very pleased to read that you were happy with the services Lucy provided. David Hatch. Director ...

“It's also been a pleasure to work with Rebecca. A ......”

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Oct 08,2013
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Rebecca
By: 'Simon'
Oct 08,2013
0 people found
this helpful
It's also been a pleasure to work with Rebecca. A breath of fresh air, I might add. I do hope you stick around and indeed Alex Neil make sure that they retain your skills and efficiencies....
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By: David Hatch. Director
Oct 09, 2013
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Thank you for your kind words. I am pleased you had such a good experience. David Hatch. Director ...

“Very good service from our agent Michelle, she was always ......”

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Oct 02,2013
Minithumbup
By: 'Gemma and Rohan'
Oct 02,2013
2 people found
this helpful
Very good service from our agent Michelle, she was always happy to help and was able to answer our questions promptly and professionally....
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By: David Hatch. Director
Oct 04, 2013
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I am very pleased to read that Michelle continues to provide our customers with sound advice and assistance. We look forward to many future dealings. David Hatch. Director. ...

“I bought a flat in Rotherhithe with Alex Neil a ......”

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Oct 02,2013
Minithumbup
By: 'Ashley'
Oct 02,2013
1 people found
this helpful
I bought a flat in Rotherhithe with Alex Neil a few months ago. I was very keen to get the buying process underway quickly as I needed to complete within weeks! Michelle greeted me promptly at each meeting, and arranged several meetings for me to ...
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By: David Hatch. Director
Oct 04, 2013
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I am very pleased to read this comment, thank you for adding such a nice review. David Hatch. Director ...

“We really appreciated the service that AlexNeil provided us.A ......”

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Oct 01,2013
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By: 'Marta & Kevin'
Oct 01,2013
2 people found
this helpful
We really appreciated the service that AlexNeil provided us. A big thanks to Tyler for his help and his patience - we are extremely happy with our first home. Marta & Kevin...
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By: David Hatch. Director
Oct 01, 2013
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I am very pleased to read that Tyler continues to provide our customers with sound advice and assistance. We look forward to many future dealings. David Hatch. Director. ...

“Everyone was very helpful, especially Michelle, who worked extremely hard ......”

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Sep 30,2013
Minithumbup
By: 'Catriona'
Sep 30,2013
1 people found
this helpful
Everyone was very helpful, especially Michelle, who worked extremely hard on a difficult purchase and stopped it falling through on a number of occasions. She was very prompt and thorough at responding to even the smallest questions, and made the difficulties much easier to cope ...
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By: David Hatch. Director
Sep 30, 2013
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Thank you for your kind comment, I am pleased my staff member assisted you with your property purchase, to a successful completion. David Hatch Director ...

“I really appreciated the service that Theresa provided my brother ......”

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Sep 27,2013
Minithumbup
By: 'Sarah'
Sep 27,2013
1 people found
this helpful
I really appreciated the service that Theresa provided my brother and I. Thanks to her professionalism and her patience , we are now tenant of an amazing flat. I am definitely pleased with the services and would without doubt contact Alex Neil Ltd for further need ...
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By: David Hatch. Director
Sep 27, 2013
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Thank you for adding this comment, I am very pleased you had a good experience with my staff. I hope everything goes well in your new property. David Hatch. Director ...

“its not often i will write a comment im more ......”

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Sep 27,2013
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Rebecca
By: 'belinda'
Sep 27,2013
1 people found
this helpful
its not often i will write a comment im more of a reader than anything else.i must say that i received a service second to none from Rebecca at AlexNeil! she let my property as quick as she said she would at a price ...
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By: David Hatch. Director
Sep 27, 2013
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I am very pleased to read that Rebecca continues to provide our customers with sound advice and assistance. We look forward to many future dealings. David Hatch. Director. ...

“An outstanding member of staff whom is helpful, pleasant and ......”

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Sep 27,2013
Minithumbup
By: 'Cullingham'
Sep 27,2013
1 people found
this helpful
An outstanding member of staff whom is helpful, pleasant and efficient. She let my property promptly and professionally. Couldn't have asked for a better agent....
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By: David Hatch. Director
Sep 27, 2013
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Thank you for adding this, I am very pleased you were happy with our services. David Hatch. Director ...

“I put my property on the rentals market with AlexNeil ......”

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Sep 26,2013
Minithumbup
By: 'Mrs Cheeseman'
Sep 26,2013
2 people found
this helpful
I put my property on the rentals market with AlexNeil and within 2 days they found me a respectable tenant, the administration department dealt with tenancy and organized all the paper work with out any stress to me, after having used other agents in the past ...
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By: David Hatch. Director
Sep 27, 2013
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Thank you for your kind words. I am pleased you had such a good experience. David Hatch. Director ...

“We used Alex Neil to sell our property, this was ......”

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Sep 26,2013
Minithumbup
By: 'Jim Miller'
Sep 26,2013
2 people found
this helpful
We used Alex Neil to sell our property, this was a long and protracted sale (nothing to do with the agent) caused by issues with the lease, Michelle worked tirelessly coordinating between us, the buyer, both solicators and the freeholders to help us move forward. ...
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By: David Hatch. Director
Sep 26, 2013
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Thank you for taking the time to write this comment, I am very pleased Michelle continues to offer our customers her excellent service levels. David Hatch. Director ...

“Michael was personally responsible for the sale of our flat ......”

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Sep 26,2013
Minithumbup
By: 'Ben M'
Sep 26,2013
2 people found
this helpful
Michael was personally responsible for the sale of our flat in Spring this year. We needed to get a result fast as we wanted to offer on a property we had found and simply put, Michael achieved that result, to our satisfaction within the timescales ...
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By: David Hatch. Director
Sep 26, 2013
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I am very pleased to read that Michael continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...

“Anthony have been my agent since when I first became ......”

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Sep 25,2013
Minithumbup
By: 'Lars'
Sep 25,2013
6 people found
this helpful
Anthony have been my agent since when I first became a landlord in 2011. Of all the agents I interviewed prior to deciding on what agent to use, Anthony was the only one who offered a very personal touch and seemed to care about our needs ...
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By: David Hatch. Director
Sep 25, 2013
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Anthony has been with the company for over 13 years and I am really pleased he continues to offer customers such an enjoyable experience, Thank you for adding your kind words and we look forward to many future dealings. David Hatch. Director ...

“I've been living in my current flat for three years ......”

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Sep 25,2013
Minithumbup
By: 'Juliet'
Sep 25,2013
1 people found
this helpful
I've been living in my current flat for three years and have found Alex Neil consistently efficient and responsive during my tenancy. They dealt with any issues that arose promptly, and generally were polite and helpful. Their services changed a year or so ago from ...
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By: David Hatch. Director
Sep 25, 2013
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Thank you for your kind words. I am pleased you had such a good experience. David Hatch. Director ...

“Alex neil, by far, are the best agents i've come ......”

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Sep 25,2013
Minithumbup
By: 'Lucy'
Sep 25,2013
1 people found
this helpful
Alex neil, by far, are the best agents i've come across. Tanya was very helpful and efficient throughout! Definately recommend....
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By: David Hatch. Director
Sep 26, 2013
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Thank you for taking the time to add such kind words, I am pleased my staff member provided you with such high service levels. David Hatch. Director ...

“We tried selling our property with two other agents before ......”

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Sep 25,2013
Minithumbup
By: 'Janet'
Sep 25,2013
2 people found
this helpful
We tried selling our property with two other agents before Alex Neil. We switched to Alex Neil and Michelle (our agent) not only sold the property for us but also got us a good price. Michelle went out of her way to be as helpful ...
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By: David Hatch. Director
Sep 26, 2013
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I am very pleased to read that Michelle continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...

“Michelle was very polite, and extremely patient when dealing with ......”

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Sep 25,2013
Minithumbup
By: 'Guile'
Sep 25,2013
2 people found
this helpful
Michelle was very polite, and extremely patient when dealing with the sale of my property. She kept me informed of the progress and was professional at all times unlike some estate agents I have had to deal with in the past. I was very happy ...
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“We were pleased with the helpful service that Michelle provided. ......”

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Sep 25,2013
Minithumbup
By: 'R and M Vearncombe'
Sep 25,2013
1 people found
this helpful
We were pleased with the helpful service that Michelle provided. It is essential, when selling a property and not having much opportunity to visit its local area (we live overseas), to have a good communicator as your agent. Michelle fulfilled that role very well, replying ...
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By: David Hatch. Director
Sep 25, 2013
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Michelle joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“What initially started as a straight forward sale/purchase. My ......”

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Sep 25,2013
Minithumbup
By: 'Robert'
Sep 25,2013
1 people found
this helpful
What initially started as a straight forward sale/purchase. My sale due to solicitors on behalf of my purchaser was a nightmare with delay after delay. Fearing I may lose the purchase through Alex Neil, Michelle was a dream, keeping me fully informed and kept ...
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By: David Hatch. Director
Sep 25, 2013
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Thank you for your kind words. I am pleased you had such a good experience. David Hatch. Director ...

“A very polite, professional service. Not pushy like some other ......”

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Sep 24,2013
Minithumbup
By: 'Shane'
Sep 24,2013
1 people found
this helpful
A very polite, professional service. Not pushy like some other agents i have used in the past, and always very responsive when calling them, if they are out on viewings they ALWAYS call back. Overall a good experience, will defo use again and would recommend ...
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By: David Hatch. Director
Sep 24, 2013
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Thank you for your kind words. I am pleased you had such a good experience. David Hatch. Director ...

“Excellent communication from start to finish, a very proactive attitude. ......”

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Sep 24,2013
Minithumbup
By: 'John'
Sep 24,2013
1 people found
this helpful
Excellent communication from start to finish, a very proactive attitude. The property I purchased was actually viewed at very short notice, directly after I had originally viewed a different flat. Simon was very on the ball in making sure everything went smoothly, in all parts ...
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By: David Hatch. Director
Sep 24, 2013
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I am really pleased Simon continues to offer customers such an enjoyable experience, Thank you for adding your kind words and we look forward to many future dealings. David Hatch. Director ...

“I had an amazing experience with Alex Neil. Chelsea valued ......”

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Sep 24,2013
Minithumbup
By: 'Lawrence Mcdonagh'
Sep 24,2013
1 people found
this helpful
I had an amazing experience with Alex Neil. Chelsea valued my property and had it let within 2days. Great service!...
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By: David Hatch. Director
Sep 26, 2013
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Chelsea joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“Had problem tenants from previous agents, who was not helpful ......”

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Sep 24,2013
Minithumbup
By: 'G. Sidoli'
Sep 24,2013
0 people found
this helpful
Had problem tenants from previous agents, who was not helpful at all. Spoke to Mr Francoise who gave me sound advice on what steps to take. Happy to say that Alex Neil now manages the property for me....
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By: David Hatch. Director
Sep 24, 2013
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I am very pleased to read that Gilbert continues to provide our customers with sound advice and assistance. We look forward to managing your tenancy and many future dealings. David Hatch. Director. ...

“Selling my property was not an easy process, but I ......”

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Sep 24,2013
Minithumbup
By: 'Jay El Kay'
Sep 24,2013
0 people found
this helpful
Selling my property was not an easy process, but I found reactivity, incentive and support from the agent who handled the deal. Tyler was also a great help with emptying the appartment. Overall satisfaction....
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By: David Hatch. Director.
Sep 24, 2013
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Tyler joined us earlier this year and has just recently completed our internal customer service program, so it's very nice to read such kind works. Thank you. David Hatch. Director. ...

“Had an incredibly pleasant experience with Simon as our agent. ......”

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Sep 24,2013
Minithumbup
By: 'Sandra'
Sep 24,2013
1 people found
this helpful
Had an incredibly pleasant experience with Simon as our agent. Very stress free and extremely efficient. Kept us updated throughout our sale which gave us peace of mind!! Would highly recommend him :)...
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By: David Hatch. Director
Sep 24, 2013
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Simon joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“Within two weeks of putting our property on the market, ......”

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Sep 23,2013
Minithumbup
By: 'Ex-pat'
Sep 23,2013
1 people found
this helpful
Within two weeks of putting our property on the market, Alex Neil had introduced about 10 prospective purchasers and we received a firm offer. The sale went through with no problems in the timescale requested by us....
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By: David Hatch. Director
Sep 25, 2013
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Thank you for taking the time to add such kind words, I am pleased my staff provided you with such high service levels. David Hatch. Director ...

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:43 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 12:44 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:02 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:41 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:30 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:39 AM 01/10/2019 by allAgents

Awards won by Alex Neil Estate Agents

Individual Branch Awards

London, SE16

London, E14

London, E3


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