• Staff picture
    Matteo Congedo
  • Staff picture
    Lucia
  • Staff picture
    Daniel
  • Staff picture
    Priscilla
  • Staff picture
    Rebecca
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    Tommaso
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    Lauren
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    Harry
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    Jack
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    Do Yeon
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    Sara
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    Valentina
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    Ayrton
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    Olga
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    Charmaine
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    Sandeep
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    Giuseppe
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    Tya
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    Alice-May
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    Pijus
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    Eva
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    Bogdan
  • Staff picture
    Dimarli
  • Staff picture
    Cipriano
Alex Neil Estate Agents of London offer a comprehensive portfolio of property both for sale and to let. Primarily covering the Docklands, East and South East London areas, whether you are looking to s Read full description...Alex Neil Estate Agents of London offer a comprehensive portfolio of property both for sale and to let. Primarily covering the Docklands, East and South East London areas, whether you are looking to sell, let, buy or rent your home our coverage of London encompasses North and South of the River Thames, extending to areas East and West of Canary Wharf and Canada Water. We offer properties for sale and letting that range in style from quality flats, to luxury houses and penthouse apartments often with river, dockside or London city views.

Catering for a plethora of property and lifestyle requirements, our services cover all aspects of buying, selling and letting properties in Docklands, East and South East London. Alex Neil's experienced team of estate agents can expertly advise on London property purchase, sales, lettings, new homes, property management and investments within Docklands and the wider London conurbation.

“Super Efficient...”

Dec 16,2018
Minithumbup
Do Yeon
By: 'Verity'
Dec 16,2018
0 people found
this helpful
I listed my property with Harry at Alex Neil and the procedure was so quick and efficient. After using an online agent and getting nowhere for 12 months I finally had success with Harry. Do Yeon was also very helpful. Fantastic....
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Comment on agent fees
Really good
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“Amazing...”

Dec 14,2018
Minithumbup
Giuseppe
By: 'Paco'
Dec 14,2018
0 people found
this helpful
Giuseppe was amazing throughout my whole painful experience with a long and complicated chain. He is really proactive with chasing and updating and was usually more informed on what was going on further down the chain than my solicitors were!...
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Comment on agent fees
Good
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“Wonderful service...”

Dec 14,2018
Minithumbup
Giuseppe
By: 'A. Zapata'
Dec 14,2018
0 people found
this helpful
When we had an initial viewing with Giuseppe, we explained myself and my family would be homeless in 5 weeks and needed a quick transaction. Luckily the house we purchased was empty, however she put us in touch with proactive solicitors and kept in touch every ...
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Good
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“Excellent service...”

Dec 13,2018
Minithumbup
Harry
Do Yeon
By: 'Martins'
Dec 13,2018
1 people found
this helpful
Excellent service delivered by Alex Neil Estate Agents. Harry has provided all necessary information and organised the viewing for us. Do Yeon did excellent service showing us the flat and answering all our questions....
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By: Alex Neil Estate Agents
Dec 13, 2018
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Dear Martins. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Harry and Do Yeon and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Superb...”

Dec 13,2018
Minithumbup
Harry
Valentina
By: 'Property Division'
Dec 13,2018
0 people found
this helpful
We listed our requirements with Harry. He quickly located us what we were looking for and we bought quickly. Valentina also was very helpful....
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Comment on agent fees
Good
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“Professional and efficient...”

Dec 13,2018
Minithumbup
By: 'Connie'
Dec 13,2018
0 people found
this helpful
Jack made it as easy as possible to view the property I was interested in. Everyone I have dealt with has been honest about what they know about the property and anything they didn't know they endevered to find out, particularly Olga who ...
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“Exceptionally good...”

Dec 12,2018
Minithumbup
Harry
By: 'Sema Tezel'
Dec 12,2018
0 people found
this helpful
Harry has been exceptionally good at his job. Harry's attitude towards the buyer is very helpful and definitely less stressful. He is honest, knowledgeable and quick to act. He talked about the facts and did not chase us with non-stop sales calls and ...
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Was this helpful? Yes
By: Ercument Basbug
Dec 12, 2018
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Being a first time buyer is not easy. Harry made the process real easy for us and understood our needs. He showed us the property twice (even worked extra hours as we were late for our second viewing- wereally appreciate that) and gave good information about the steps ahead. He wasn't too pushy but at the same time he was consistently in touch with us. Just the right amount! That was just the way we preferred. We are extremely pleased with Harry's service and will definetly be recommending him a ...

“Amazing...”

Dec 11,2018
Minithumbup
Cipriano
By: 'Chiara'
Dec 11,2018
0 people found
this helpful
I didn't find the best solution with you. But the customer service was amazing. The agent was very kind with me, he tried to satisfy every my request. Nice to meet you. I'll recommend your agency to my friends....
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Comment on agent fees
Good
Was this helpful? Yes

“Fantastic experience...”

Dec 11,2018
Minithumbup
Harry
Do Yeon
By: 'Ultimate'
Dec 11,2018
0 people found
this helpful
Alex Neil gave me correct advice from day 1. My main points of contact were Do Yeon and Harry. A quick process very professional....
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Dec 11, 2018
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Dear Ultimate, Thank you very much for leaving your 5 star review for Harry & Do Yeon. We are so pleased that you were happy with the service they provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Amazing service...”

Dec 10,2018
Minithumbup
Giuseppe
Alice-May
By: 'Tara'
Dec 10,2018
0 people found
this helpful
Efficient service provided by Giuseppe and Alice. The buying process was very straight forward, and although the change over was anything but straight forward, Giuseppe kept us informed everyday of the progress or lack off. Untill the change over took place 1 week after the contracted ...
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Comment on agent fees
Good
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“Perfect...”

Dec 09,2018
Minithumbup
Giuseppe
By: 'Denis De Marco'
Dec 09,2018
0 people found
this helpful
While looking for a place to rent my sister and I found Alex Neil helpful and professional. Arranging a flat viewing was easy and Giuseppe was very helpful during our visit. When we decided to rent a property he sorted out the paperwork swiftly...
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Comment on agent fees
Good
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“5 stars...”

Dec 09,2018
Minithumbup
Giuseppe
By: 'Fernando'
Dec 09,2018
0 people found
this helpful
I recently bought a flat from Alex Neil. Giuseppe was an absolute star when I bought my apartment. Very efficient, professional and courteous. Available all the time and was prompt in returning my calls and emails....
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Comment on agent fees
Good
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“Excellent service...”

Dec 09,2018
Minithumbup
Giuseppe
By: 'Mary'
Dec 09,2018
0 people found
this helpful
Giuseppe answered all my queries and is very knowledgeable in buying and selling. He ensures that I am kept up to date with the status of the whole process and took note to keep himself up to date. I would highly recommend him if you ...
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Comment on agent fees
Good
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“Superb...”

Dec 05,2018
Minithumbup
Cipriano
Alice-May
By: 'Emelia'
Dec 05,2018
1 people found
this helpful
I have dealt with many agents throughout my time in London as I move around a lot due to work. So far Alex Neil have most definitely been the best. Both Cipriano and Alice were so polite and informative when taking me on viewings, there ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Dec 05, 2018
View all comments (1)
Dear Emelia. Thank you so much for leaving your review. We are very pleased that you are happy with the service provided by Cipriano and Alice and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great...”

Dec 05,2018
Minithumbup
Alice-May
Cipriano
By: 'Eric A'
Dec 05,2018
1 people found
this helpful
Many thanks to Alice for helping me find my first home! Thank you also to Cipriano for taking me for another viewing I requested extremely last minute on a Sunday. I appreciate all the effort the sales team went to....
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Dec 05, 2018
View all comments (1)
Dear Eric. Thank you so much for leaving your review for Alice-May and Cipriano. We are very pleased that you are happy with the service provided by them and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“My desired sale...”

Dec 04,2018
Minithumbup
Jack
By: 'Jamie Wayne'
Dec 04,2018
1 people found
this helpful
After months of negotiations with Alex Neil and the Vendor of my desired sale, we finally come to an agreement. I am very happy with the service and the persistence shown by Jack Perry. very professional all the way. I can't wait for the ...
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By: Alex Neil Estate Agents
Dec 04, 2018
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Dear Jamie Wayne, Thank you very much for leaving your comments for Jack. We are very pleased that you were happy with the service he provided and we look forward to helping you in the future. Best regards, Alex Neil Estate Agents. ...

“the rental find...”

Dec 04,2018
Minithumbup
Jack
By: 'Kaylen Milne'
Dec 04,2018
1 people found
this helpful
Jack lead the marketing of my property that I desired to find tenants for. from the moment Jack came and took some photos, it took only 48-hours for him to conduct a viewing and present me with an offer that was perfect for me. i ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Dec 04, 2018
View all comments (1)
Dear Kaylen Milne, Thank you very much for leaving your 5 star review for Jack. We are so pleased that you were happy with the service he provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Couldn't get enough....”

Dec 03,2018
Minithumbup
Alice-May
By: 'Helen'
Dec 03,2018
0 people found
this helpful
I Me and my partner really struggled with the whole moving situation. Alice recently showed us a property and it's given us massive confidence and showed us how easy it is with Alex Neil! Thanks Alice and team....
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Comment on agent fees
Good
Was this helpful? Yes

“Alex Neil...”

Dec 03,2018
Minithumbup
Jack
Priscilla
By: 'Jo Alan'
Dec 03,2018
0 people found
this helpful
The management service is fantastic. I found my property via Alex Neil and all problems we have had have been dealt with very fast and professionally. Not complaining, every property will have issues it's part of renting. I'm glad I had ...
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Comment on agent fees
Good
Was this helpful? Yes

“The sale of my house...”

Dec 03,2018
Minithumbup
Jack
By: 'Andrew Scutterfield'
Dec 03,2018
0 people found
this helpful
Jacks exeptional advise to lower the asking price of our property so we can get a whole new bundle of applicants through property portals paid off a complete treat. From having our home on the market for 2 months. We took jacks advise and sold our ...
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Was this helpful? Yes

“Wonderful service from start to finish...”

Dec 03,2018
Minithumbup
Jack
By: 'Liam Logan'
Dec 03,2018
0 people found
this helpful
An exceptional estate agents - Very well presented Very professional Very organised Talented in the aspects of negotiations Me and my family have a fantastic home thank you to jack and to Alex Neil estate agents Keep working hard guys...
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Was this helpful? Yes

“Jack...”

Dec 03,2018
Minithumbup
Jack
By: 'Lindsey Brewin'
Dec 03,2018
1 people found
this helpful
jack and the whole team of Alex Neil are extremely polite in there approach and very determined in what they do. we have purchased several properties from Alex Neil in the hope to refurbish and sell on. We will be thinking of them once we ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Dec 03, 2018
View all comments (1)
Dear Lindsey Brewin, Thank you very much for leaving your 5 star review for Jack. We are so pleased that you were happy with the service he provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“wonder...”

Dec 03,2018
Minithumbup
Jack
By: 'Amera Kupta'
Dec 03,2018
1 people found
this helpful
Jack Perry was outstanding in finding us a property. We had a tough time searching so now because of him we have a stunning 2 bedroom property that we are delighted with. thank you for everything Jack...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Dec 03, 2018
View all comments (1)
Dear Amera Kupta, Thank you very much for leaving your comments for Jack. We are very pleased that you were happy with the service he provided and we look forward to helping you in the future. Best regards, Alex Neil Estate Agents. ...

“Brilliant...”

Dec 03,2018
Minithumbup
Alice-May
By: 'Dean'
Dec 03,2018
1 people found
this helpful
The customer care we received from Alice was amazing, she really took the time to understand exactly what we were looking for and always kept us up to date!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Dec 03, 2018
View all comments (1)
Dear Dean, Thank you very much for leaving your review for Alice-May. We are very pleased that you were satisfied with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Stars!...”

Nov 30,2018
Minithumbup
Alice-May
Giuseppe
By: 'Anthony'
Nov 30,2018
2 people found
this helpful
They definitely have an amazing team, I've never dealt with such a responsive and honest agency before. No lies no time wasting. Viewing were always arranged around my calendar even if it meant they had to amend their own. If I ever decide to ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 30, 2018
View all comments (1)
Dear Anthony, Thank you very much for leaving your review for Giuseppe and Alice-May. We are very pleased that you were satisfied with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Helpful...”

Nov 30,2018
Minithumbup
Tommaso
By: 'Luca'
Nov 30,2018
1 people found
this helpful
Tommaso has been very professional from the start. He continuously updated me about available properties and tried his best to accommodate our stringent requirements. Unfortunately we were not able to strike a deal but I'd definitely reccommend him if you are looking to rent ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 30, 2018
View all comments (1)
Dear Luca, Thank you very much for leaving your 5 star review for Tommaso. We are so pleased that you were happy with the service they provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

“Nice and Great Agent...”

Nov 29,2018
Minithumbup
Sandeep
By: 'Oliver Viscarra'
Nov 29,2018
1 people found
this helpful
Sandeep was very polite and professional. Pricing and fees were well informed. The viewing appointment was easy to be agreed. Telephone contact was constant during the renting process. He explained all the requirements to me in a very detailed and patient way. The house is ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 29, 2018
View all comments (1)
Dear Oliver Viscarra, Thank you very much for leaving your comments for Sandeep. We are very pleased that you were happy with the service he provided and we look forward to helping you in the future. Best regards, Alex Neil Estate Agents. ...

“Perfect property...”

Nov 29,2018
Minithumbup
Do Yeon
By: 'Natalia P'
Nov 29,2018
1 people found
this helpful
Do Yeon is a superstar! He is responsive and caring. He replied to my enquiry in an hour and booked me a viewing to see the right property. He was waiting for me at the building entrance in cold weather to greet me and gave ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 29, 2018
View all comments (1)
Dear Natalia P, Thank you very much for leaving your review for Do Yeon. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Good service...”

Nov 28,2018
Minithumbup
Do Yeon
By: 'Lena A'
Nov 28,2018
1 people found
this helpful
I am happy with the service provided by Mr Kim. He is an excellent negotiator and also a good comminicator. Very excited to move in to my new home....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 28, 2018
View all comments (1)
Dear Lena A, Thank you very much for leaving your review for Do Yeon. We are very pleased that you were satisfied with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Professional...”

Nov 28,2018
Minithumbup
Do Yeon
Valentina
By: 'Irina A'
Nov 28,2018
2 people found
this helpful
My experience with Alex Neil was very pleasant. Thanks to Do Yeon and Valentina's time and effort. They are true professionals. I have already recommended them to my friends looking for their next home. All the best!...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Nov 29, 2018
View all comments (1)
Dear Irina A, Thank you very much for leaving your 5 star review for Do Yeon & Valentina. We are so pleased that you were happy with the service they provided and we look forward to assisting you in the future. Best regards, Alex Neil Estate Agents ...

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
198 10 773 31 264 5 380 3 36 11

Fees

Landlord
Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT. Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT. Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:43 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT. (Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 12:44 PM by Matteo Congedo - Regional Manager


Vendor
Overall Fees
2.4% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 2.0% & VAT - 2.4% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:41 PM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:41 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager


Tenant
Overall Fees
£60 (inc. VAT), Pay Upfront (Fees are not negotiable)

Referencing & ID Checks Fee, per Tenant - £50.00 & VAT - £60.00 Inc VAT.

Last updated on 10/10/2018, 12:30 PM by Matteo Congedo - Regional Manager

Overall Fees
£180 (inc. VAT), Pay Upfront (Fees are not negotiable)

Guarantor Fee, per Guarantor (if required) - £150.00 & VAT - £180.00 Inc VAT.

Last updated on 10/10/2018, 12:24 PM by Matteo Congedo - Regional Manager

Overall Fees
£60 (inc. VAT), Pay Upfront (Fees are not negotiable)

Referencing & ID Checks Fee, per Guarantor - £50.00 & VAT - £60.00 Inc VAT.

Last updated on 10/10/2018, 12:26 PM by Matteo Congedo - Regional Manager

Pending
£0 (inc. VAT), Pay Upfront (Fees are not negotiable)

Rent - 1 Month in Advance

Last updated on 10/10/2018, 12:29 PM by Matteo Congedo - Regional Manager

Pending
£0 (inc. VAT), Pay Upfront (Fees are not negotiable)

Dilapidation's Deposit - 1.5 Month's Rent

Last updated on 10/10/2018, 12:29 PM by Matteo Congedo - Regional Manager

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:01 AM 30/11/2018 by allAgents

Awards won by Alex Neil Estate Agents

Individual Branch Awards

London, SE16

London, E14

London, E3


Canary Wharf
2 Westferry Road, London E14 8JT
(694)
East London
341 Roman Road, London E3 5QR
(132)
South East London
146 Lower Road, London SE16 2UG
(876)


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