96% sales valuation accuracy
96% sales fee satisfaction
91% lettings valuation accuracy
95% lettings fee satisfaction
Alex Neil Estate Agents of London offer a comprehensive portfolio of property both for sale and to let. Primarily covering the Docklands, East and South East London areas, whether you are looking to sell, let, buy or rent your home our coverage of London encompasses North and South of the ...
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Alex Neil Estate Agents of London offer a comprehensive portfolio of property both for sale and to let. Primarily covering the Docklands, East and South East London areas, whether you are looking to sell, let, buy or rent your home our coverage of London encompasses North and South of the River Thames, extending to areas East and West of Canary Wharf and Canada Water. We offer properties for sale and letting that range in style from quality flats, to luxury houses and penthouse apartments often with river, dockside or London city views.
Catering for a plethora of property and lifestyle requirements, our services cover all aspects of buying, selling and letting properties in Docklands, East and South East London. Alex Neil's experienced team of estate agents can expertly advise on London property purchase, sales, lettings, new homes, property management and investments within Docklands and the wider London conurbation.
Catering for a plethora of property and lifestyle requirements, our services cover all aspects of buying, selling and letting properties in Docklands, East and South East London. Alex Neil's experienced team of estate agents can expertly advise on London property purchase, sales, lettings, new homes, property management and investments within Docklands and the wider London conurbation.
...left to get your reviews in for the
2019
Estate & Letting Agent Awards
Latest Reviews
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21st Aug 2019
reviewed by 'Andrew'
20th Aug 2019
reviewed by 'laura wills'
20th Aug 2019
reviewed by 'laura wills'
20th Aug 2019
reviewed by 'Russell Tatera'
16th Aug 2019
reviewed by 'Jason'
12th Aug 2019
reviewed by 'Ryan Wadley'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 96% | £32,900 | £4,150,000 |
| Lettings | 91% | 95% | £490 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 259 | 10 | 1076 | 40 | 318 | 6 | 476 | 6 | 40 | 15 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Members of
Rankings
Latest Properties
Images & Videos
Alex Neil Estate Agents Branches (view all 3)
Aug 21,2019
Aug 21,2019
1
people found
this helpful
this helpful
Had the best experience with Bora and Alex Neil estate agents. Very professional and pro active. Did not hesitate to rent a property for long term with them...
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Aug 21, 2019
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Dear Andrew,
Thank you for taking time out to leave your positive comments. We were pleased to read about your experience and hope to be able to assist you again in the future.
Best regards,
Alex Neil Estate Agents ...
Aug 20,2019
Aug 20,2019
1
people found
this helpful
this helpful
Great experience provided by Sara,
She found me a property within a week..
Not pushy and friendly
Will definitely recommend.
Thank you...
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Aug 20, 2019
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Dear Russell,
Thank you for taking the time to leave this positive review of your experiences.
We were very pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Aug 20,2019
Aug 20,2019
1
people found
this helpful
this helpful
Mohammad was very pleasant. He was on time to show me the property which I was shocked because all agents I have dealt with are never on time. He was very professional and knowledgable on the property....
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Aug 20, 2019
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Dear Laura,
Thank you for taking the time and trouble to leave this positive review about your experience.
We were pleased to receive your feedback and look forward to helping you again in the future.
Best regards,
Alex Neil Estate Agents ...
Aug 20,2019
Aug 20,2019
0
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this helpful
this helpful
Mohammad was very pleasant. He was on time to show me the property which I was shocked because all agents I have dealt with are never on time. He was very professional and knowledgable on the property....
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Aug 16,2019
Aug 16,2019
1
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this helpful
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Had a brilliant experience with Alex Neil and Bora especially for helping me find a great home for the next three years. Very pro active and professional....
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Aug 19, 2019
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Dear Jason,
Thank you for taking time to leave these positive comments about your experiences.
We look forward to being of assistance again in the future.
Best regards,
Alex Neil Estate Agents ...
Aug 12,2019
Aug 12,2019
1
people found
this helpful
this helpful
Sara was our negotiator and she helped me to buy my first home.
She looked after me, she was caring and a honest person...
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Aug 12, 2019
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Dear Ryan,
Thank you for taking time out to leave this positive review of your dealings with Alex Neil and in particular Sara.
We were very pleased to read your comments and we hope to deal with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Aug 01,2019
Aug 01,2019
1
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this helpful
this helpful
Amazing service, couldnt have asked for any better, going to recommend these staff to a number of people! Good Job!...
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Aug 01, 2019
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Dear Ty,
Thank you for leaving this positive review about your experience of dealing with us.
We were pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Aug 01,2019
Aug 01,2019
1
people found
this helpful
this helpful
Always providing excellent service and it is so easy to work with Maj and Harry, makes life so much easier when you have people who are always passionate about the job and not only providing you with the service you require but going over and ...
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Aug 01, 2019
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Dear Zaan,
Thank you for leaving this positive review about your experience of dealing with us.
We were pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Aug 01,2019
Aug 01,2019
1
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this helpful
this helpful
Great experience, both Maciej and harry helped me out, been super happy to work with this agency. Professional photos and professional with everything they do !...
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Aug 01, 2019
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Dear Sheila,
Thank you for leaving this positive review about your experience of dealing with us.
We were pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Aug 01,2019
Aug 01,2019
1
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this helpful
this helpful
Brilliant - Was amazed at how quickly the service provided was done, Maciej and Harry did a great job with everything !!...
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Aug 01, 2019
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Dear George,
Thank you for leaving this positive review about your experience of dealing with us.
We were pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Aug 01,2019
Aug 01,2019
1
people found
this helpful
this helpful
I rent my property using Alex Neil and I'm very happy with the service provide they really put all the effort a big hug to Tommaso and Daniel...
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Aug 01, 2019
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Dear Stuart,
Thank you for leaving this positive review about your experience of dealing with us.
We were pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Aug 01,2019
Aug 01,2019
1
people found
this helpful
this helpful
Bora Huseyin from the Bow office of Alex Neil Estate Agents was most helpful from finding suitable tenants to replace my previous tenants in a very quick time span. He kept to his word when he said he would provide feedback and his communication was ...
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Aug 01, 2019
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Dear Natasha,
Thank you for leaving this positive review about your experience of dealing with us.
We were pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Aug 01,2019
Aug 01,2019
1
people found
this helpful
this helpful
My partner and I both had a lovely experience with Alex Neil
They have been very supportive and kind over the past 2 years
Would definitely recommend to friends and family
Joseph + Robyn...
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Aug 02, 2019
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Dear Joseph & Robyn,
Thank you for kind review of your experience of dealing with Lucia and Alex Neil. We were very happy to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 31,2019
Jul 31,2019
1
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this helpful
this helpful
I can’t describe how happy I’m after using Alex Neil for the rental of my flat.
They are the best in the area, a big tank to everyone in particular Tommaso and Sara they work very hard for my property....
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Jul 31, 2019
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Dear Jonny,
Thank you for taking the time out to leave this positive review of your experience. We were pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 31,2019
Jul 31,2019
1
people found
this helpful
this helpful
Sara and Tom secured me a great tenant within 4 day I had my flat on the market with Alex Neil.
Great job I will definitely recommend your services to friends and family...
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Jul 31, 2019
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Dear Ryan,
Thank you for leaving your review about your experience with Alex Neil. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 31,2019
Jul 31,2019
1
people found
this helpful
this helpful
Very fantastic job from Alex neil, Harry And Maciej where a pleasure to work with I appriecate the work and effort put into my property!!!...
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Jul 31, 2019
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Dear Subaj Fue,
Thank you very much for leaving this review about your experiences. We were pleased to receive your feedback and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 31,2019
Jul 31,2019
1
people found
this helpful
this helpful
I dealt with Giuseppe and Alice. They were honest, gave us suitable advice and went above and beyond to help us. Many thanks!...
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Comment on agent fees
Good
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Aug 01, 2019
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Dear Gaudino,
Thank you for leaving this positive review about your experience of dealing with us.
We were pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 31,2019
Jul 31,2019
1
people found
this helpful
this helpful
Always love working with Maj, fantastic individual and gets the work done quick. Would highly recommend him to anyone that’s looking for a property....
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Aug 01, 2019
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Dear Jay,
Thank you for leaving this positive review about your experience of dealing with us.
We were pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 29,2019
Jul 29,2019
1
people found
this helpful
this helpful
Sara was great throughout the entire process of finding us a rental property.
She was very helpful, friendly and always happy to answer all our questions.
I would definitely recommend...
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Jul 29, 2019
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Dear Andrei,
Thank you for taking the time to leave your review about Sara. We were very pleased to read your comments and look forward to dealing with you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 25,2019
Jul 25,2019
1
people found
this helpful
this helpful
Sara was great and proactive, she really listened to what I was looking for and kept in touch throughout our search...
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Jul 25, 2019
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Dear Julianne,
Thank for this positive review of your experiences dealing with Sara from our South East London office. We were very happy to read your positive comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 24,2019
Jul 24,2019
1
people found
this helpful
this helpful
Had a fantastic experience with Alex Neil. Both the boys Bora and Mohamad provided great service and i secured a home for me and my little one with Bora. Very happy...
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Jul 25, 2019
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Dear Sinead,
Thank you for taking the time to leave a review of your experiences. We were pleased to read your comments and hope to be of service again in the future.
Best regards,
Alex Neil Estate Agents ...
Jul 20,2019
Jul 20,2019
1
people found
this helpful
this helpful
Daniel great Agent.
it has been great being assisted by Daniel. He was the first person I met since I entered in their office. he welcomed me and he helped me to find the best solution for myself and my friends. We didn't have a ...
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Jul 22, 2019
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Dear Giovanni. Many thanks for leaving your review for Daniel. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Jul 20,2019
Jul 20,2019
1
people found
this helpful
this helpful
Brilliant experience with Alex Neil over the last few years. Have looked after me well and i am very happy...
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Jul 22, 2019
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Dear Ron B. Thank you for leaving your review. We are very pleased that you are happy with our services and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...
Jul 19,2019
Jul 19,2019
1
people found
this helpful
this helpful
Great service provided by a Sara,
She found us a great property and she was also really flexible with viewings times....
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Jul 19, 2019
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Dear Kate. Thank you for leaving your review for Sara. We are very pleased that you are happy with the service she provided and we look froward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Jul 15,2019
Jul 15,2019
0
people found
this helpful
this helpful
Alex Neil neither deserve one star rating.
I'm waiting an answer by 2 months, I sent multiple emails but no answer I'm receiving. In the last time that Eva answered my email, she told that in the next DAYS I'll receive the contractor team in my ...
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Jul 15, 2019
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Dear Andreia.
We are very sorry you have felt the need to leave this review, if you can provide more details it will allow us to investigate any issues and offer a response.
If you would like to supply further information including the property address to headoffice@alexneil.com we will respond in due course.
Best regards,
Alex Neil Estate Agents ...
Jul 15,2019
Jul 15,2019
1
people found
this helpful
this helpful
first class service!
I wanted to just drop you a quick review and say thanks for all your great work on finding this great property for me and my partner.
Daniel Ervin was really helpful and professional throughout all the process, I definitely recommend this ...
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Jul 16, 2019
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Dear Stephen. Many thanks for leaving your review. We are very pleased that you are happy with the service provided by Daniel and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Jul 11,2019
Jul 11,2019
1
people found
this helpful
this helpful
I have been working with estate agents in London for over ten years now on various properties and have yet to meet an agent as competent, polite, engaging, cooperative and effective as Matteo! Really nothing bad to say about my experience of dealing with him. ...
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Jul 12, 2019
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Dear Clare. Thank you for leaving your review for Matteo. We are very pleased that you are happy with his assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...
Jul 11,2019
Jul 11,2019
1
people found
this helpful
this helpful
Brilliant Service - Offer Accepted in less than 48 hours!
Fabulous service - Thank you Harry.
I enquired on Tuesday eve, got a phone call 10 minutes later, booked a viewing on Wednesday morning and by Thursday morning I'd had an offer accepted. I was pleased with ...
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Jul 12, 2019
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Dear Sarah. Thank you for leaving your review for Harry. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Jul 10,2019
Jul 10,2019
1
people found
this helpful
this helpful
I registered Alex Neil Estate Agents and many other Agents to looking for a property to buy. Harry Neal is a professional and experienced person. He tries to understand all my demands of my dream apartment and finally helps me to find out the nice ...
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Jul 12, 2019
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Dear Han Liu. Thank you for leaving your review. We are very pleased that you are happy with the service provided by Harry and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Jul 08,2019
Jul 08,2019
1
people found
this helpful
this helpful
Had one of the best experiences in a long time with Alex Neil. Very helpful staff and Bora was absolutely great. Very hard working and proactive!!...
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Jul 08, 2019
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Dear Liam. Many thanks for leaving your review for Bora. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...
Landlord Fees
Let only service
12% (inc. VAT), On Completion (Fees are negotiable)Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.
Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018
Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.
Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018
Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.
(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)
Vendor Fees
Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.
We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.
Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.
We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.
Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.
We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.
Tenant Fees
Overall Fees
£0 (inc. VAT), Pay UpfrontTenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees
Last updated on 31/05/2019, 3:30 PM by Matteo Congedo - Regional ManagerKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:01 AM 30/11/2018 by allAgents
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Awards won by Alex Neil Estate Agents
Individual Branch Awards
London, SE16
-
2018
Best Estate Agent in Greater London
-
2018
Best Letting Agent in SE16
-
2018
Best Estate Agent in SE16
-
2018
Best Overall Agent in SE16
-
2018
Best Estate Agent in London
-
2018
Best Estate Agent in South East London
-
2018
Best Letting Agent in South East London
-
2017
Best Letting Agent in South East London
-
2017
Best Estate Agent in South East London
-
2017
Best Letting Agent in SE16
-
2017
Best Estate Agent in SE16
-
2017
Best Overall Agent in SE16
-
2017
Best Estate Agent in London
-
2018
Best Overall Agent in Greater London
-
2018
Best Letting Agent in London
-
2018
Best Letting Agent in Greater London
-
2017
Best Letting Agent in London
-
2018
Best Overall Agent in Greater London
London, E14
-
2018
Best Letting Agent in E14
-
2018
Best Estate Agent in E14
-
2018
Best Overall Agent in E14
-
2018
Best Estate Agent in East Central London
-
2017
Best Estate Agent in E14
-
2018
Best Estate Agent in Greater London
-
2018
Best Estate Agent in London
-
2018
Best Letting Agent in East Central London
-
2017
Best Letting Agent in E14
-
2017
Best Overall Agent in E14
-
2018
Best Letting Agent in London
-
2018
Best Letting Agent in Greater London
-
2017
Best Estate Agent in East Central London
