“1 year of rent up front?...”
2 Star Review
Nov 02,2018
By: 'André Pinto'
Nov 02,2018
Branch: London, 341 Roman Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: IG1
Branch: London, 341 Roman Road
Lettings (Prospective customer)
Postcode: IG1
0
people found
this helpful
Alex Neil tries to take advantage of immigrants moving into London who, as it would be expected, are initiating new contracts with their employers and therefore still in their probation period, by asking them for 1 entire year of rent up front. This happens independently of ...
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“In late October this year, we worked with Alex Neil, ......”
2 Star Review
Dec 07,2015
By: 'a disappoint client'
Dec 07,2015
Branch: London, 146 Lower Road
Services: Lettings (as a Landlord)
Rent PCM: £1450
Would you recommend?: No
Postcode: SE16
Branch: London, 146 Lower Road
Lettings (as a Landlord)
Rent PCM: £1450
Postcode: SE16
0
people found
this helpful
In late October this year, we worked with Alex Neil, together with some other local agencies, to find tenant for our newly completed flat at Marine Wharf. I have to say, I was very disappointed by the quality of their services. Rebecca was quick in ...
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0
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“Alex Neil initially pressed my son to set up survey ......”
2 Star Review
Oct 23,2015
By: 'Mahesh'
Oct 23,2015
Branch: London, 146 Lower Road
Services: Sales (Prospective customer)
Sold price: £360000
Would you recommend?: No
Postcode: SE16
Branch: London, 146 Lower Road
Sales (Prospective customer)
Sold price: £360000
Postcode: SE16
1
people found
this helpful
Alex Neil initially pressed my son to set up survey as soon as possible, and promised to the the flat off the market. Contacting them and getting feedback was good at this point.
After the survey was done, couldn't get any further response, when they ...
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1
people found
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“I sought the help of Alex Neil to sell my ......”
2 Star Review
Aug 21,2015
By: 'Barbara S'
Aug 21,2015
Branch: London, 2 Westferry Road
Services: Sales (as a Vendor)
Sold price: £75000
Would you recommend?: No
Postcode: E3
Branch: London, 2 Westferry Road
Sales (as a Vendor)
Sold price: £75000
Postcode: E3
4
people found
this helpful
I sought the help of Alex Neil to sell my shared ownership flat after the housing association failed to find a buyer. The first (prospective) buyer they found changed her mind weeks after making an offer. The second buyer went ahead, but the entire process ...
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What agent could do to change your mind?
I'm being overcharged, and am not receiving any response to my query about the matter. As such, I'm not impressed.
Attached Files
Comment on agent fees
I'm being overcharged, and am not receiving any response to my query about the matter. As such, I'm not impressed.
4
people found
this helpful
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Yes
“At all times I felt like the agent was trying ......”
2 Star Review
Dec 16,2014
By: 'Caleb'
Dec 16,2014
Branch: London, 2 Westferry Road
Services: Sales (as a Buyer)
Sold price: £325000
Would you recommend?: No
Postcode: E3
Branch: London, 2 Westferry Road
Sales (as a Buyer)
Sold price: £325000
Postcode: E3
1
people found
this helpful
At all times I felt like the agent was trying to manipulate me. Maybe this is how property agents work in general but i've dealt with other agents and foxton for e.g. will try to avoid making comments that will influence how much higher ...
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What agent could do to change your mind?
Don\'t try and manipulate people. It\'s easy to see through.
Attached Files
1
people found
this helpful
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“Hate to break the circle of applauding customers, but our ......”
2 Star Review
Jul 23,2014
By: 'K'
Jul 23,2014
Branch: London, 146 Lower Road
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: No
Postcode: E14
Branch: London, 146 Lower Road
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: E14
1
people found
this helpful
Hate to break the circle of applauding customers, but our experience with Alex Neil is far from satisfactory. We have moved into a property almost four months ago, and found out that our shower is not working properly. We asked to fix it. Since then, ...
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1
people found
this helpful
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“My girlfriend wanted to know if a flat seen on ......”
2 Star Review
Aug 20,2013
By: 'Unimpressed'
Aug 20,2013
Branch: London, 146 Lower Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: se16
Branch: London, 146 Lower Road
Lettings (as a Tenant)
Postcode: se16
4
people found
this helpful
My girlfriend wanted to know if a flat seen on rightmove was still available. In order to get a simple answer (yes/no) she had to register.
The answer, by the way, was no. (I don\'t know for sure, but there are some agencies ...
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4
people found
this helpful
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“Arranged well in advance for an agent to come and ......”
2 Star Review
May 30,2013
By: 'TW'
May 30,2013
Branch: London, 146 Lower Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SE14
Branch: London, 146 Lower Road
Sales (Prospective customer)
Postcode: SE14
7
people found
this helpful
Arranged well in advance for an agent to come and value our flat. Was called on the day to day she would be 10 minutes late - fair enough. Then waited for nearly an hour for her to turn up, after which time I called them, ...
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7
people found
this helpful
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“The positive reviews on this website were a real surprise ......”
2 Star Review
Nov 22,2012
By: 'Avoid Alex Neil'
Nov 22,2012
Branch: London, 2 Westferry Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 2 Westferry Road
Lettings (as a Tenant)
Postcode:
13
people found
this helpful
The positive reviews on this website were a real surprise to me. I have assumed that the authors have not been with Alex Neil long. I will never use them again having rented two properties with them over two years. I have a long list ...
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What agent could do to change your mind?
Been honest,
fixed things in a timely fashion
not charge us for things we didn\'t break or damage
use a decent inventory company
Attached Files
13
people found
this helpful
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“I have let my flat through Alex Neil for 4 years. ......”
2 Star Review
Aug 20,2012
By: 'Tony'
Aug 20,2012
Branch: London, 146 Lower Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Branch: London, 146 Lower Road
Lettings (as a Landlord)
Postcode:
7
people found
this helpful
I have let my flat through Alex Neil for 4 years. Currently (2012) the accounts department at Alex Neil seems to have its act together. However in early 2011, they were 1 to 2 months behind in forwarding rent with no explanation as to why. While I had a 2 year ...
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What agent could do to change your mind?
Kept the payments up to date. It took 6 months to sort out.
Attached Files
7
people found
this helpful
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Yes
“I have been a tenant for over 3 years now, they ......”
2 Star Review
Jan 28,2012
By: '7year-tenant-E14'
Jan 28,2012
Branch: London, 2 Westferry Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: London, 2 Westferry Road
Lettings (as a Tenant)
Postcode:
22
people found
this helpful
I have been a tenant for over 3 years now, they dont have any standard policy in terms of contract renewals. When i highlighted other properties where they are not charging tenant for renewal fees, their agents were absolutely rude. I would suggest tenants to review ...
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What agent could do to change your mind?
Have a common contract charge across all tenants else dont
Attached Files
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people found
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Fees
Landlord
Let only service
12% (inc. VAT), On Completion (Fees are negotiable)
Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.
Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018
Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager
Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)
Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.
Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018
Last updated on 10/12/2018, 12:43 PM by Matteo Congedo - Regional Manager
Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)
Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.
(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)
Last updated on 10/12/2018, 12:44 PM by Matteo Congedo - Regional Manager
Vendor
Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)
Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.
We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.
Last updated on 03/01/2019, 10:02 AM by Matteo Congedo - Regional Manager
Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)
Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.
We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.
Last updated on 10/12/2018, 12:41 PM by Matteo Congedo - Regional Manager
Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)
Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.
We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.
Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager
Tenant
Overall Fees
£60 (inc. VAT), Pay Upfront (Fees are not negotiable)
Referencing & ID Checks Fee, per Tenant - £50.00 & VAT - £60.00 Inc VAT.
Last updated on 10/10/2018, 12:30 PM by Matteo Congedo - Regional Manager
Overall Fees
£180 (inc. VAT), Pay Upfront (Fees are not negotiable)
Guarantor Fee, per Guarantor (if required) - £150.00 & VAT - £180.00 Inc VAT.
Last updated on 10/10/2018, 12:24 PM by Matteo Congedo - Regional Manager
Overall Fees
£60 (inc. VAT), Pay Upfront (Fees are not negotiable)
Referencing & ID Checks Fee, per Guarantor - £50.00 & VAT - £60.00 Inc VAT.
Last updated on 10/10/2018, 12:26 PM by Matteo Congedo - Regional Manager
Pending
£0 (inc. VAT), Pay Upfront (Fees are not negotiable)
Rent - 1 Month in Advance
Last updated on 10/10/2018, 12:29 PM by Matteo Congedo - Regional Manager
Pending
£0 (inc. VAT), Pay Upfront (Fees are not negotiable)
Dilapidation's Deposit - 1.5 Month's Rent
Last updated on 10/10/2018, 12:29 PM by Matteo Congedo - Regional Manager
Complaints Procedure
At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.
The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:01 AM 30/11/2018 by allAgents