• Staff picture
    Matteo Congedo
  • Staff picture
    Lucia
  • Staff picture
    Daniel
  • Staff picture
    Priscilla
  • Staff picture
    Rebecca
  • Staff picture
    Tommaso
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    Lauren
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    Harry
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    Do Yeon
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    Sara
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    Bora
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    Eva
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    Bogdan
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    Maciej
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    Abbie
Alex Neil Estate Agents of London offer a comprehensive portfolio of property both for sale and to let. Primarily covering the Docklands, East and South East London areas, whether you are looking to s Read full description...Alex Neil Estate Agents of London offer a comprehensive portfolio of property both for sale and to let. Primarily covering the Docklands, East and South East London areas, whether you are looking to sell, let, buy or rent your home our coverage of London encompasses North and South of the River Thames, extending to areas East and West of Canary Wharf and Canada Water. We offer properties for sale and letting that range in style from quality flats, to luxury houses and penthouse apartments often with river, dockside or London city views.

Catering for a plethora of property and lifestyle requirements, our services cover all aspects of buying, selling and letting properties in Docklands, East and South East London. Alex Neil's experienced team of estate agents can expertly advise on London property purchase, sales, lettings, new homes, property management and investments within Docklands and the wider London conurbation.

“Was extremely big pleasure to do business with the company. ......”

Apr 28,2014
Minithumbup
By: 'Piotr'
Apr 28,2014
1 people found
this helpful
Was extremely big pleasure to do business with the company. Guys are straight and to the point. Lukasz was extremely polite with fantastic people skills. Would definitely recommend him as an agent....
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Was this helpful? Yes
By: David Hatch, Director
Apr 29, 2014
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Dear Piotr, Thank you for adding this, I am very pleased you were happy with the services offered by Lukasz. regards David Hatch. Director ...

“Kevin and Michael have been absolutely amazing throughout my whole ......”

Apr 28,2014
Minithumbup
By: 'Janinne'
Apr 28,2014
1 people found
this helpful
Kevin and Michael have been absolutely amazing throughout my whole search and sales process. In what is potentially a very stressful time both of the guys have not only removed any stress but gone even further to make sure I am always 100% reassured and confident ...
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Was this helpful? Yes
By: David Hatch, Director
Apr 28, 2014
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Dear Janinne, I am really pleased to read that after several years with the company Michael and Kevin continue to offer customers such an enjoyable experience, Thank you for adding your kind words and we look forward to many future dealings. David Hatch. Director ...

“I found Michelle professional, bubbly and a joy to deal ......”

Apr 28,2014
Minithumbup
By: 'rhamilton79'
Apr 28,2014
1 people found
this helpful
I found Michelle professional, bubbly and a joy to deal with. She updated me of how my sale was progressing, was positive and knew what she was doing....
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By: David Hatch, Director
Apr 29, 2014
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Dear rhamilton79, Thank you for adding this comment; I am very pleased you had a good experience with my staff member Michelle and we look forward to many future dealings. Regards David Hatch. Director ...

“I received a good service. Anneleen was friendly and knowledgeable ......”

Apr 28,2014
Minithumbup
By: 'K.'
Apr 28,2014
1 people found
this helpful
I received a good service. Anneleen was friendly and knowledgeable and I would definitely use their services again in the future....
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Was this helpful? Yes
By: David Hatch, Director
Apr 28, 2014
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Dear K, Anneleen joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“I have just moved to the UK and a friend ......”

Apr 28,2014
Minithumbup
By: 'Stephan Barry'
Apr 28,2014
1 people found
this helpful
I have just moved to the UK and a friend told me to try Alex Neil Estate Agents to find a flat in London. John was my agent and he gave me good advice about how it works over here. He found me a flat ...
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Was this helpful? Yes
By: David Hatch, Director
Apr 29, 2014
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Dear Stephan Barry, John joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“Fantastic experience. She achieved a great price over what I ......”

Apr 28,2014
Minithumbup
By: 'danfry2211'
Apr 28,2014
1 people found
this helpful
Fantastic experience. She achieved a great price over what I would have thought I could get. Professional at all times and a joy to talk to. Would definitely recommend....
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Was this helpful? Yes
By: David Hatch, Director
Apr 29, 2014
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Dear danfry221, Thank you for adding this, I am very pleased you were happy with our services. regards David Hatch. Director ...

“I rented in Docklands area with Alex Neil. The property ......”

Apr 28,2014
Minithumbup
By: 'Josh'
Apr 28,2014
1 people found
this helpful
I rented in Docklands area with Alex Neil. The property search with John was very helpful and professional and I viewed over four properties in the Canary Wharf area....
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Was this helpful? Yes
By: David Hatch, Director
Apr 29, 2014
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Dear Josh, Thank you for adding this comment; I am very pleased you had a good experience with my staff member John. We look forward to many future dealings. David Hatch. Director ...

“I recently purchased a flat through Alex Neil in Docklands. ......”

Apr 28,2014
Minithumbup
By: 'Kevin'
Apr 28,2014
1 people found
this helpful
I recently purchased a flat through Alex Neil in Docklands. The experience was very smooth and trouble free. Tyler was very professional to deal with and always responded to telephone and email queries in a timely manner....
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Was this helpful? Yes
By: David Hatch, Director
Apr 29, 2014
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Dear Kevin, Thank you for adding this comment; I am very pleased you had a good experience with my staff member Tyler. I hope everything goes well in your new property. David Hatch. Director ...

“My property has been on the market for 2years with ......”

Apr 28,2014
Minithumbup
By: 'Claira'
Apr 28,2014
1 people found
this helpful
My property has been on the market for 2years with multiple agents, it isn't your usual flat so I knew there may of been some issues raised, but to have not even one offer on the property I began to give up on the sale. ...
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Was this helpful? Yes
By: David Hatch, Director
Apr 29, 2014
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Dear Claira, I am very pleased to read that Chelsea continues to provide our customers with good advice, care and assistance. We look forward to many future dealings. David Hatch. Director. ...

“Edmund is a fantastic professional, very polite, and great people ......”

Apr 27,2014
Minithumbup
By: 'Becky Powell'
Apr 27,2014
1 people found
this helpful
Edmund is a fantastic professional, very polite, and great people skills. I would be more than happy to work with him again, but most certainly i will be referring my friends and family to use Alex Neil....
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Was this helpful? Yes
By: David Hatch, Director
Apr 28, 2014
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Dear Becky Powell, Thank you for adding this review, I am very pleased you were happy with Edmund's services. Regards David Hatch. Director ...

“Fantastic service all round, Michelle is an assett to Alex ......”

Apr 25,2014
Minithumbup
By: 'jperrier'
Apr 25,2014
1 people found
this helpful
Fantastic service all round, Michelle is an assett to Alex Neil. She helped get the best price for my property as well as stick to the deadline which I thought was unattainable....
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Was this helpful? Yes
By: David Hatch, Director
Apr 28, 2014
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Dear jperrier Michelle has just recently completed our advanced internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“I heard great things about Alex Neil so I decided ......”

Apr 25,2014
Minithumbup
By: 'Arthur Indrikovs'
Apr 25,2014
1 people found
this helpful
I heard great things about Alex Neil so I decided to find out for myself. The rumors were true 100% satisfied, job well done by Charles....
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Was this helpful? Yes
By: David Hatch, Director
Apr 28, 2014
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Dear Arthur Indrikovs Thank you for adding this comment, I am very pleased you were happy with our services. Regards David Hatch. Director ...

“Kevin is a really helpful person and l am very ......”

Apr 24,2014
Minithumbup
By: 'kimfromItaly'
Apr 24,2014
1 people found
this helpful
Kevin is a really helpful person and l am very grateful to him for all his help and above all for his "can do" attitude. l viewed the property at 5pm and 2 hours later Kevin phoned me to say that my offer had been accepted ...
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Was this helpful? Yes
By: David Hatch, Director
Apr 28, 2014
View all comments (1)
Dear KimfromItaly, I am very pleased to read that Kevin continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. David Hatch. Director. ...

“Anneleen was very helpful. It was a first for me ......”

Apr 18,2014
Minithumbup
By: 'Oskar'
Apr 18,2014
2 people found
this helpful
Anneleen was very helpful. It was a first for me to purchase a home, but she guided me through the process very smoothly and attentively. She was very affable and gave me genuine opinions. I recommend her highly and the rest of the Alex Neil ...
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Was this helpful? Yes
By: David Hatch, Director
Apr 21, 2014
View all comments (1)
Dear Oskar, Thank you for adding this comment. I am very pleased to read about your experiences with my staff member Anneleen. All the best in your new home and we look forward to many future dealings. Kind regards David Hatch, Director ...

“I chose to try Alex Neil first as when I ......”

Apr 17,2014
Minithumbup
By: 'Simona'
Apr 17,2014
3 people found
this helpful
I chose to try Alex Neil first as when I contacted them some time ago they seeemed professional but not pushy. The first chat in the office was really promising, information provided fast and efficiently. Edmund was the agent in charge of my property and ...
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Was this helpful? Yes
By: David Hatch, Director
Apr 17, 2014
View all comments (1)
Dear Simona, Edmund joined us earlier this year and has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“She was very friendly helpful and not pushy yet informative. ......”

Apr 16,2014
Minithumbup
By: 'Del Walsh'
Apr 16,2014
3 people found
this helpful
She was very friendly helpful and not pushy yet informative. A very professional and friendly person to deal with and she is an asset to your company....
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Was this helpful? Yes
By: David Hatch, Director
Apr 17, 2014
View all comments (1)
Dear Del Walsh, Thank you for adding this, I am very pleased you were happy with our services. Regards David Hatch. Director ...

“Anneleen was extermely helpful in my purchase of the property ......”

Apr 16,2014
Minithumbup
By: 'Jack'
Apr 16,2014
4 people found
this helpful
Anneleen was extermely helpful in my purchase of the property on Lucknow Street. She was efficient in arranging the property viewing. She was at the property on time for my viewing and was very polite and informative. She has subsequently been prompt, along with her ...
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Was this helpful? Yes
By: David Hatch, Director
Apr 17, 2014
View all comments (1)
Dear Jack, Anneleen has just recently completed our internal customer service program, so it’s very nice to read such kind works. Thank you for adding. Kind regards David Hatch Director. ...

“Overall, a very positive experience with Alex Neil. As a ......”

Apr 16,2014
Minithumbup
By: 'James'
Apr 16,2014
2 people found
this helpful
Overall, a very positive experience with Alex Neil. As a buyer what I want is prompt communication prior to offer acceptance and help speeding the process along post-acceptance. Michelle was strong on both, and I would have no hesitation in recommending Alex Neil Surry Quays....
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Was this helpful? Yes
By: David Hatch, Director
Apr 17, 2014
View all comments (1)
Dear James, Michelle has just recently completed our advanced internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“Overall, a very positive experience with Alex Neil. As a ......”

Apr 16,2014
Minithumbup
By: 'James'
Apr 16,2014
3 people found
this helpful
Overall, a very positive experience with Alex Neil. As a buyer what I want is prompt communication prior to offer acceptance and help speeding the process along post-acceptance. Michelle was strong on both, and I would have no hesitation in recommending Alex Neil Surry Quays....
read full review
Was this helpful? Yes
By: David Hatch, Director
Apr 17, 2014
View all comments (1)
Dear James, Michelle has just recently completed our advanced internal customer service program, so it’s very nice to read such kind works. Thank you. David Hatch Director. ...

“Michelle help us to value our flat market price. And ......”

Apr 10,2014
Minithumbup
By: 'Bill'
Apr 10,2014
2 people found
this helpful
Michelle help us to value our flat market price. And also help to find a new house to buy, although we did not find a proper one but still working on it....
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Was this helpful? Yes
By: David Hatch, Director
Apr 10, 2014
View all comments (1)
Dear Bill, Thank you for adding this, I am very pleased you were happy with our services. David Hatch. Director regards David Hatch, Director ...

“In a fast-moving market it's reassuring to have a contact ......”

Apr 10,2014
Minithumbup
By: 'Phil Robinson'
Apr 10,2014
2 people found
this helpful
In a fast-moving market it's reassuring to have a contact like Michelle at Alex Neil. Not only does she reply straight away to queries about property alerts but she also knows her area extremely well. Whilst I went with another agent for the sale of ...
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Was this helpful? Yes
By: David Hatch, Director
Apr 11, 2014
View all comments (1)
Dear Phil Robinson, I am very pleased to read that Michelle continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. Kind regards David Hatch. Director. ...

“I would like to offer some feedback on my recent ......”

Apr 10,2014
Minithumbup
By: 'matt blaize'
Apr 10,2014
2 people found
this helpful
I would like to offer some feedback on my recent dealings with one of your Sales negotiators Michelle Liddiard who works in your Surrey Quays office. Whist visiting the adjoining property with its current vendor I asked Michelle if she would be so kind as ...
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Was this helpful? Yes
By: David Hatch, Director
Apr 11, 2014
View all comments (1)
Dear matt blaize, I am very pleased to read that Michelle continues to provide our customers with good advice, care and assistance. Thank you for adding these kind words and we look forward to many future dealings. kind regards, David Hatch. Director. ...

“Owen has been extremely helpful and professional for the entirety ......”

Apr 09,2014
Minithumbup
By: 'Mike'
Apr 09,2014
3 people found
this helpful
Owen has been extremely helpful and professional for the entirety of my tenancy, always taking the time to turn around queries quickly and efficiently....
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Was this helpful? Yes
By: David Hatch, Director
Apr 10, 2014
View all comments (1)
Dear Mike, Thank you for adding this, I am very pleased you were happy with Owens services. Regards David Hatch. Director ...

“Working with Keisha was swift, hassle free with great knowledge ......”

Apr 08,2014
Minithumbup
By: 'Michael'
Apr 08,2014
1 people found
this helpful
Working with Keisha was swift, hassle free with great knowledge to help me proceed forward. Prompt with her responses, great quality service. Thanks...
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Was this helpful? Yes
By: David Hatch, Director
Apr 09, 2014
View all comments (1)
Dear Michael, Thank you for adding this comment. I am very pleased to read you enjoyed your experience with my staff member Keisha. We look forward to many future dealings. Kind regards David Hatch, Director ...

“I have used Alex Neil for the past 6 years and ......”

Apr 08,2014
Minithumbup
By: 'Him'
Apr 08,2014
2 people found
this helpful
I have used Alex Neil for the past 6 years and have found there service amazing each time ! I would definitely recommend using them...
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Was this helpful? Yes
By: David Hatch. Director
Apr 09, 2014
View all comments (1)
Dear Him, Thank you for adding this review. We look forward to many future dealings and thank you for your continued custom. Kind regards David Hatch. Director ...

“I didn't know where to start when selling my property, ......”

Apr 08,2014
Minithumbup
By: 'Apennington'
Apr 08,2014
1 people found
this helpful
I didn't know where to start when selling my property, I used forums, spoke to my friends and even read articles. It is a very big decision I had to make by myself and Michelle really helped me through the process. The first point of ...
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Was this helpful? Yes
By: David Hatch, Director
Apr 09, 2014
View all comments (1)
Dear Apennington, Thanking for taking your time to add this fantastic review. I am so pleased to read about your experiences with my staff member Michelle. I hope everything went well with your move and hope you really enjoy your New Home. Thank you for using our services and we look forward to many future dealings. Kind regards David Hatch, Director ...

“Having not let my property before I was a little ......”

Apr 08,2014
Minithumbup
By: 'Dave'
Apr 08,2014
2 people found
this helpful
Having not let my property before I was a little anxious of how it would go. My letting agent John gave me some great advice and kept me updated on all viewings. He found me two professional tenants within 2 weeks and I am very happy ...
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Was this helpful? Yes
By: David Hatch, Director
Apr 09, 2014
View all comments (1)
Dear Dave, Thank you for adding this kind comment. John joined us earlier this year, so its very pleasing to read such a positive comment. Thank you for using our services and we look forward to many future dealings. Kind regards David Hatch, Director ...

“John helped me find a flat with Alex Neil. He ......”

Apr 08,2014
Minithumbup
By: 'Leanne'
Apr 08,2014
1 people found
this helpful
John helped me find a flat with Alex Neil. He had a fantastic knowledge of East London and showed me a few lovely flats around Victoria Park. I have now moved into my flat and was very happy with the service provided....
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Was this helpful? Yes
By: David Hatch. Director
Apr 09, 2014
View all comments (1)
Dear Leanne, Thank you for taking the time to add this comment. I am very pleased to read about your experience with my staff member John. I hope everything goes well with your new home and we look forward to many future dealings. Kind regards David Hatch, Director ...

“Rebecca and Michelle were very friendly and very helpful through ......”

Apr 04,2014
Minithumbup
Rebecca
By: 'Talbot'
Apr 04,2014
1 people found
this helpful
Rebecca and Michelle were very friendly and very helpful through out the process of the flat purchase. They answered my e-mails and calls promptly. I'd would definitely recommend Alex Neil to friends and colleagues....
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Was this helpful? Yes
By: David Hatch, Director
Apr 10, 2014
View all comments (1)
Dear Talbot, Thank you for adding this comment; I am very pleased you had a good experience with my staff members. I hope everything goes well in your new property. Regards David Hatch. Director ...

“Chelsea recently valued my property next to the curry sark. ......”

Apr 04,2014
Minithumbup
By: 'Lauren'
Apr 04,2014
1 people found
this helpful
Chelsea recently valued my property next to the curry sark. Other agents failed to let the property and Alex Neil renting it withing 4 days !...
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Was this helpful? Yes
By: David Hatch. Director
Apr 04, 2014
View all comments (1)
Dear Lauren, Its great to read your review about your experiences with my Blackheath office and staff member Chelsea, Thank you for adding and we look forward to many future dealings. Kind regards David Hatch ...

TPOS Sales TPOS Lettings DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
244 10 1004 38 310 6 452 5 39 15

Fees

Landlord
Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT. Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT. Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:43 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT. (Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 12:44 PM by Matteo Congedo - Regional Manager


Vendor
Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:02 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:41 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager


Tenant
Overall Fees
£60 (inc. VAT), Pay Upfront (Fees are not negotiable)

Referencing & ID Checks Fee, per Tenant - £50.00 & VAT - £60.00 Inc VAT.

Last updated on 10/10/2018, 12:30 PM by Matteo Congedo - Regional Manager

Overall Fees
£180 (inc. VAT), Pay Upfront (Fees are not negotiable)

Guarantor Fee, per Guarantor (if required) - £150.00 & VAT - £180.00 Inc VAT.

Last updated on 10/10/2018, 12:24 PM by Matteo Congedo - Regional Manager

Overall Fees
£60 (inc. VAT), Pay Upfront (Fees are not negotiable)

Referencing & ID Checks Fee, per Guarantor - £50.00 & VAT - £60.00 Inc VAT.

Last updated on 10/10/2018, 12:26 PM by Matteo Congedo - Regional Manager

Pending
£0 (inc. VAT), Pay Upfront (Fees are not negotiable)

Rent - 1 Month in Advance

Last updated on 10/10/2018, 12:29 PM by Matteo Congedo - Regional Manager

Pending
£0 (inc. VAT), Pay Upfront (Fees are not negotiable)

Dilapidation's Deposit - 1.5 Month's Rent

Last updated on 10/10/2018, 12:29 PM by Matteo Congedo - Regional Manager

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:01 AM 30/11/2018 by allAgents

Awards won by Alex Neil Estate Agents

Individual Branch Awards

London, SE16

London, E14

London, E3


Canary Wharf
2 Westferry Road, London E14 8JT
(915)
East London
341 Roman Road, London E3 5QR
(246)
South East London
146 Lower Road, London SE16 2UG
(954)


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