• Staff picture
    Matteo Congedo
  • Staff picture
    Lucia
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    Daniel
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    Priscilla
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    Rebecca
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    Tommaso
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    Lauren
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    Harry
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    Jack
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    Do Yeon
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    Sara
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    Valentina
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    Ayrton
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    Olga
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    Charmaine
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    Sandeep
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    Giuseppe
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    Tya
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    Alice-May
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    Pijus
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    Eva
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    Bogdan
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    Dimarli
  • Staff picture
    Cipriano
Alex Neil Estate Agents of London offer a comprehensive portfolio of property both for sale and to let. Primarily covering the Docklands, East and South East London areas, whether you are looking to s Read full description...Alex Neil Estate Agents of London offer a comprehensive portfolio of property both for sale and to let. Primarily covering the Docklands, East and South East London areas, whether you are looking to sell, let, buy or rent your home our coverage of London encompasses North and South of the River Thames, extending to areas East and West of Canary Wharf and Canada Water. We offer properties for sale and letting that range in style from quality flats, to luxury houses and penthouse apartments often with river, dockside or London city views.

Catering for a plethora of property and lifestyle requirements, our services cover all aspects of buying, selling and letting properties in Docklands, East and South East London. Alex Neil's experienced team of estate agents can expertly advise on London property purchase, sales, lettings, new homes, property management and investments within Docklands and the wider London conurbation.
May 11,2012
Minithumbup
By: 'One happy landlady'
May 11,2012
8 people found
this helpful
I have dealt with Alex Neil over a number of years in particular the Doclands Office. They have handled my property with complete professionalism and nothing is ever too much to ask. They have always gone above and beyond their duty to make sure everything ...
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Was this helpful? Yes
May 08,2012
Minithumbup
By: 'Graeme'
May 08,2012
7 people found
this helpful
We asked for a valuation of the property and also a letting value of rental. Reiss was outstanding in his prompt response and was wholly professional in his dealings with us. We would certainly use Alex Neil in future...
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Was this helpful? Yes
By: David Hatch. Director
Sep 25, 2013
View all comments (1)
Thank you for taking the time to add such kind words, I am pleased my staff member provided you with a high service level. David Hatch. Director ...
May 08,2012
Minithumbup
By: 'Verry Pleased Lanlord'
May 08,2012
7 people found
this helpful
I recently let my property through Alex Neil who were very professional throughout the whole process. My main contact there was Michael, but the other staff in the lettings office were also very helpful , explaining everything and answering any questions I had promptly and fully ...
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Was this helpful? Yes
May 04,2012
Minithumbup
By: 'timo elisa'
May 04,2012
9 people found
this helpful
I really appreciate the service of Reiss Braniff at Alex Neil estate agents in surrey quays provided to me. He and also the team were a great help to me during buying process to make it easy and straightforward as they could They also kindly ...
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Was this helpful? Yes
By: David Hatch
Sep 24, 2013
View all comments (1)
Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
May 03,2012
Minithumbup
By: 'Ms Velasquez'
May 03,2012
8 people found
this helpful
We found this lettings company to be very professional and reliable. We were shown round various properties and would highly recommend them to anyone looking to rent a property in the Docklands area....
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Was this helpful? Yes
Mar 22,2012
Minithumbup
By: 'KitKit'
Mar 22,2012
10 people found
this helpful
I have just sold my property via Alex Neil Surrey Quays office and i have been very impressed with the level of service i have received. Having let my flat through Alex Neil for last 4 years, i have always had a smooth transaction between tenancies ...
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Was this helpful? Yes
By: David Hatch. Director
Sep 24, 2013
View all comments (1)
Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
Mar 21,2012
Minithumbup
By: 'Rachel Borland'
Mar 21,2012
11 people found
this helpful
What a smashing company. I brought my flat through Alex Neil in 2003 & I used them to sell my flat too. Tony and Jon helped me sell my flat were great; straightforward and gave good advice. The sale of my flat fell though in 2008 and ...
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Was this helpful? Yes
Mar 14,2012
Minithumbup
By: 'Tommy Price'
Mar 14,2012
13 people found
this helpful
From a sellers point of view I found Alex Neil to be very good on communication; they were helpful, clear, friendly, and genuinely interested in selling my property. I received regular updates, and was not left in the dark or ignored at any time. Their ...
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Was this helpful? Yes
By: David Hatch. Director
Sep 24, 2013
View all comments (1)
Thank you for adding this comment, I am pleased my staff provided you with a high level of service. David Hatch. Director ...
Mar 13,2012
Minithumbup
By: 'bigguns'
Mar 13,2012
13 people found
this helpful
Me and my wife have been a tenant of Alex Neil Docklands office for a period of 4 years. I have always found the Docklands and property management staff very friendly and helpful. i always received a quick response and any problems were actioned promptly. Thank ...
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Was this helpful? Yes
By: David Hatch
Sep 24, 2013
View all comments (1)
I am pleased you have had such a great experience with my team and thank you for adding such kind words. David Hatch. Director ...
Mar 13,2012
Minithumbup
By: 'Mr RJ Smith - Property Investor in the Docklands s'
Mar 13,2012
11 people found
this helpful
In my experience as a Property Investor, Alex Neil have been a very professional Estate Agent on the Isle of Dogs, and I have been more than happy to continue to use their excellent and professioNal services in both the lettings and sales departments over ...
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Was this helpful? Yes
Feb 25,2012
Minithumbup
By: 'Happy Happy peter'
Feb 25,2012
7 people found
this helpful
Never sold a property so smooth...
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Was this helpful? Yes
Feb 25,2012
Minithumbup
By: 'All good - Recommend!'
Feb 25,2012
7 people found
this helpful
Just rented out my flat with Alex Neil and it all went smoothly. The staff were very helpful - so all good....
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Was this helpful? Yes
By: David Hatch. Director
Sep 24, 2013
View all comments (1)
Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
Feb 16,2012
Minithumbup
By: '"A very happy homebuyer"'
Feb 16,2012
8 people found
this helpful
I was very impressed with the level of customer service I recieved from Alex Neil, I would certainly recommend thier services to anyone buying a house....
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Was this helpful? Yes
Feb 13,2012
Minithumbup
By: 'Maria'
Feb 13,2012
8 people found
this helpful
I recently rented a property in Mile End through Alex Neil and was extremely impressed with Greg the Branch Manager, he was always professional, extremely friendly, helpful and always answers queries promptly and efficiently. I absolutely wouldn't hesitate to recommend him and therefore Alex Neil ...
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Was this helpful? Yes
By: david.hatch@alexneil.com
Sep 24, 2013
View all comments (1)
Thank you for adding such kind words, I could not have put the last sentence better myself. Glad you had such a great experience. David Hatch. Director ...
Feb 10,2012
Minithumbup
By: 'Chris S.'
Feb 10,2012
7 people found
this helpful
After a challenging sale of our property due to land registry issues we would highly recommend Alex Neil Estate Agents to anyone Buying or Selling in Rotherhithe. They excelled themselves and Reiss Baniff was very helpful, well beyond the call of duty. A big Thank ...
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Was this helpful? Yes
Feb 05,2012
Minithumbup
By: 'TCZAP'
Feb 05,2012
8 people found
this helpful
I would like to confirm that Vicky arranged for me to view Three property's in the area of Bow. I can only tell you that she was professional, helpful and had a great sense of pride in her work. Whilst we have not rented from ...
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Was this helpful? Yes
By: David Hatch. Director
Sep 24, 2013
View all comments (1)
Thank you for the kind words. I am pleased you had such a good experience. David Hatch. Director ...
Feb 04,2012
Minithumbup
By: 'Glynn'
Feb 04,2012
8 people found
this helpful
I was incredibly happy with the sale of my property and the service of Gilbert Francoise at the Alex Neil Blackheath office. Everything was done in a cheery, friendly and positive way. I wouldn't hesitate to use thier services again and It was a great ...
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Was this helpful? Yes
By: David Hatch. Director
Sep 24, 2013
View all comments (1)
Gilbert has been with the company for over 8 years and I am really pleased he continues to offer customers such an enjoyable experience, Thank you for adding your kind words and we look forward to many future dealings. David Hatch. Director ...
Feb 01,2012
Minithumbup
By: 'Julie.'
Feb 01,2012
10 people found
this helpful
I would have no hesitation in recommending Alex Neil. We have worked with Anthony for more than ten years and have found him to be very hard working, straight, and professionanal - much the best Docklands agency. I have tried, alongside Alex Neil other local ...
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Was this helpful? Yes
Jan 28,2012
Minithumbdown
By: '7year-tenant-E14'
Jan 28,2012
22 people found
this helpful
I have been a tenant for over 3 years now, they dont have any standard policy in terms of contract renewals. When i highlighted other properties where they are not charging tenant for renewal fees, their agents were absolutely rude. I would suggest tenants to review ...
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What agent could do to change your mind?
Have a common contract charge across all tenants else dont
Attached Files
Was this helpful? Yes
Jan 24,2012
Minithumbdown
By: 'Shocked Tenant'
Jan 24,2012
19 people found
this helpful
I agree with comments below and cant believe they get away with it - After discovering my deposit was NOT registered after 3 years as a tenant and after the problems I had getting it returned I checked up on this company (whose company name is ...
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What agent could do to change your mind?
I just feel that I was duped by false PR. Complaints procedure is useless when response is so rude. Just tell the truth - but if they did, no one would use them.
Attached Files
Was this helpful? Yes
By: David Hatch. Director
Sep 25, 2013
View all comments (2)
Please be assured that all tenancy deposits are held with our clients appointed deposit scheme and all matters are dealt with in accordance with their terms. Please also be advised that all our company registration details are fully available on our website. Unfortunately our Internal Complaints Procedure holds no record of your concerns; however I would be more than happy to independently investigate all maters and offer a full report. Please write to me at 146 Lower Road, London SE16 2UG. Dav ...
Jan 18,2012
Minithumbdown
By: 'FEDUPWITHROUGEAGENTS'
Jan 18,2012
18 people found
this helpful
Agree with all the negative comments. Im a landlord and will never deal with Alex Neils again. When my tenant moved out and there was a dispute over a broken fixture, Alex Neils assured me they would deal with the ombudsman regarding the deposit which ...
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What agent could do to change your mind?
There is nothing Alex Neils can do now to redeem themselves. They were given every opportunity to come clean and do the right thing and they chose not to, right up to the point of being found out. I will never see them as being anything other than unscrupulous, duplicitous and unprofessional. They give the whole industry a bad name and in my opinion should be shut down.
Attached Files
Was this helpful? Yes
By: David Hatch. Director
Sep 24, 2013
View all comments (1)
I am sorry to read your comment and sincerely apologise for the way in which you believe your property rental was handled. Unfortunately our Internal Complaints Procedure holds no record of your concerns, however I would be more than happy to independently investigate all maters and offer a full report. Please write to me at 146 Lower Road, London SE16 2UG. David Hatch. Director. ...
Dec 23,2011
Minithumbdown
By: 'Lost customer'
Dec 23,2011
14 people found
this helpful
I arranged for a viewing at a property via their Surrey Quays branch, I am very interested in the property and have gone through arranging for a mortgage based on this property buy Reiss who I booked an appointment with didn't show up for the ...
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What agent could do to change your mind?
o Showed up for the viewing o Called to say he couldn't make it o Answer my calls when calling to find out where he was o Returning my calls to tell me why he didn't show up o Apologise
Attached Files
Was this helpful? Yes
By: reiss
Feb 16, 2012
View all comments (1)
Dear Lost Customer The viewing that you referring to was only on a tentative basis as I stated to you that I needed to contact the Tennant to arrange access then I would get back to you. I take full responsibility that I assumed that as I didn’t contact you back to confirm the viewing you would realise the viewing was not going ahead. I deeply sorry for your inconvenience and hope that you can accept my apology. Regards ...
Dec 10,2011
Minithumbdown
By: 'Greenwich Landlord'
Dec 10,2011
18 people found
this helpful
Major problems and sacked due to continued appalling service. They arranged for their contractors to do work which was either done so badly no-one noticed, or was never done at all. Interestingly, the insist you write a cheque directly to the contractor, presumably in the ...
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What agent could do to change your mind?
I will never use this agent again for any of my properties in the UK
Attached Files
Was this helpful? Yes
By: David Hatch. Director
Sep 24, 2013
View all comments (1)
I am sorry to read your comment and sincerely apologise for the way in which you believe your property rental was handled. My records show all matters we brought to my attention and I have independently investigated all maters, providing you with my formal report, with many parts being contrary to the comments you have added. David Hatch. Director. ...
Jul 25,2011
Minithumbdown
By: 'Feeling bad'
Jul 25,2011
8 people found
this helpful
Very irresponsible, let me wait for nearly three weeks and the second bedroom still has no bed......
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Was this helpful? Yes
Mar 22,2011
Minithumbdown
By: 'James Jantha'
Mar 22,2011
14 people found
this helpful
Rudest and most unprofessional people I have ever dealt with. Avoid at all costs. It is no surprise that individuals who work in Alex Neil work there because they cannot obtain jobs elsewhere with reputable estate agents. Have a look at their unprofessional responses to ...
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Was this helpful? Yes
Dec 17,2010
Minithumbdown
By: 'Kylie'
Dec 17,2010
9 people found
this helpful
This are the most unprofessional and rude agents I have ever dealt with. I used them 5-6 years ago and they were excellent - especially Chris who has since left. The new Manager is different. Getting money from the deposit was near impossible so the ...
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Was this helpful? Yes
By: Alex Neil
Jan 25, 2011
View all comments (1)
This is simply untrue. We never keep deposits, they are held in accordance with 2004 Housing Act and returned in accordance with the terms of the same. If your issues were true, you should have made a complaint rather than post anonymous allegations. ...
Nov 02,2009
Minithumbup
By: 'ChrisL'
Nov 02,2009
8 people found
this helpful
Steer clear. They are NOT members of NAEA or ARLA and are registering deposits unlawfully. BEWARE - you may not get your money back! ...
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Was this helpful? Yes
By: Alex Neil
Jan 25, 2011
View all comments (1)
No guesses who this is..... Hows your new agents Mr Walker... shame you commented on how great your new MD is... oh that must be you! Sheer Class. Leave us alone, we so better without you. ...
Sep 17,2009
Minithumbdown
By: 'Tenant'
Sep 17,2009
10 people found
this helpful
I've just had a terrible experience with Alex Neil whilst trying to rent a flat. Other be warned, I would not recommend them to anyone. Waste of time and money, they are unapologetic and unprofessional....
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Was this helpful? Yes
By: Alex Neil
Jan 25, 2011
View all comments (1)
We act in the best interest of our paying customers at all times. ...
Nov 19,2008
Minithumbdown
By: 'mark'
Nov 19,2008
8 people found
this helpful
Dismal. Really, really, breathtakingly poor. They are interested in their commission and little else it would appear. Items went missing from the flat, the checkout list was laughable (things like actually turning electronic items on to check that they work never happened, for example), one ...
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Was this helpful? Yes
Aug 06,2008
Minithumbup
By: 'Snatch'
Aug 06,2008
2 people found
this helpful
I found the staff very helpful and would always reccomend this firm...
read full review
Was this helpful? Yes
By: Shocked Tenant
Jan 24, 2012
View all comments (2)
Comment left by David 'Snatch' Hatch? Operations Director of ....... Alex Neil???? ...

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
198 10 773 31 263 5 380 3 36 11

Fees

Landlord
Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT. Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT. Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:43 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT. (Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 12:44 PM by Matteo Congedo - Regional Manager


Vendor
Overall Fees
2.4% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 2.0% & VAT - 2.4% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:41 PM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:41 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager


Tenant
Overall Fees
£60 (inc. VAT), Pay Upfront (Fees are not negotiable)

Referencing & ID Checks Fee, per Tenant - £50.00 & VAT - £60.00 Inc VAT.

Last updated on 10/10/2018, 12:30 PM by Matteo Congedo - Regional Manager

Overall Fees
£180 (inc. VAT), Pay Upfront (Fees are not negotiable)

Guarantor Fee, per Guarantor (if required) - £150.00 & VAT - £180.00 Inc VAT.

Last updated on 10/10/2018, 12:24 PM by Matteo Congedo - Regional Manager

Overall Fees
£60 (inc. VAT), Pay Upfront (Fees are not negotiable)

Referencing & ID Checks Fee, per Guarantor - £50.00 & VAT - £60.00 Inc VAT.

Last updated on 10/10/2018, 12:26 PM by Matteo Congedo - Regional Manager

Pending
£0 (inc. VAT), Pay Upfront (Fees are not negotiable)

Rent - 1 Month in Advance

Last updated on 10/10/2018, 12:29 PM by Matteo Congedo - Regional Manager

Pending
£0 (inc. VAT), Pay Upfront (Fees are not negotiable)

Dilapidation's Deposit - 1.5 Month's Rent

Last updated on 10/10/2018, 12:29 PM by Matteo Congedo - Regional Manager

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:01 AM 30/11/2018 by allAgents

Awards won by Alex Neil Estate Agents

Individual Branch Awards

London, SE16

London, E14

London, E3


Canary Wharf
2 Westferry Road, London E14 8JT
(694)
East London
341 Roman Road, London E3 5QR
(130)
South East London
146 Lower Road, London SE16 2UG
(876)


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