Alex Neil Estate Agents
4.8/5, 2365 reviews
97% recommended
96% sales valuation accuracy
97% sales fee satisfaction
91% lettings valuation accuracy
95% lettings fee satisfaction
Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Kent and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.South of the River Thames we focus our coverage on Tower Bridge, Shad ... show more Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Kent and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.

South of the River Thames we focus our coverage on Tower Bridge, Shad Thames and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath to Woolwich, Abbey Wood and Lewisham through to Kent.

Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.

Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We've hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA and Australia attracting many unique overseas investors and potential homeowners.

We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.

Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".

Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Kent and Essex.

Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.
Visit our website - www.alexneil.com

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £32,900 £4,750,000
Lettings 91% 95% £490 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
275 11 1124 42 345 7 499 7 40 15
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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TPOS Sales TPOS Lettings TPOS DPS
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“Excellent service and very helpful...”

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Dec 13,2019
Minithumbup
Daniel
By: 'Richard Carr'
Dec 13,2019
0 people found
this helpful
As a first time buyer, Daniel made the whole process very easy and was always on hand to answer any queries or questions....
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“Fantastic experience selling my home of 30 ye......”

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Dec 13,2019
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Bora
By: 'Abul B'
Dec 13,2019
0 people found
this helpful
Fantastic experience selling my home of 30 years!!! Not only did Alex Neil sell my home but found me a new one which matched all my requirements. Very impressed with Bora and the company. Pro active and knowledgeable!!...
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“Very fast to respond, patient and understandi......”

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Dec 12,2019
Minithumbup
Daniel
By: 'Pratiksha Ramji'
Dec 12,2019
1 people found
this helpful
Very fast to respond, patient and understanding with concerns/requests. Always kept me well informed of anything going on. I got great peace of mind knowing Dan was taking care of everything and I don't have to worry about it. Professional and friendly service....
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By: Alex Neil Estate Agents
Dec 12, 2019
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Dear Pratiksha Ramji, Thank you for taking time out to review your experiences of dealing with our South East London team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great service. Honest, knowledgable, friendly......”

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Dec 09,2019
Minithumbup
Bora
Michelle Holford
By: 'Linds'
Dec 09,2019
1 people found
this helpful
Great service. Honest, knowledgable, friendly and efficient. Only negative is the Conveyancing company recommended by AN (Conveyancing Direct) - they are terrible... avoid!...
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By: Alex Neil Estate Agents
Dec 11, 2019
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Dear Linds, Thank you for reviewing your experience, leaving this review of our team and for your feedback of Conveyancing Direct which we will address with them directly. We hope to be of assistance to you again in the future. Best regards, Alex Neil Estate Agents ...

“I couldn't recommend Michelle Holford enough.......”

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Dec 09,2019
Minithumbup
Michelle Holford
By: 'Najette Hafidi'
Dec 09,2019
1 people found
this helpful
I couldn't recommend Michelle Holford enough. I have to admit that I thought selling my flat would be a quick and easy process. However, after losing two buyers in six months I thought it would never happen. I did finally sell my flat and am ...
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By: Alex Neil Estate Agents
Dec 11, 2019
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Dear Najette Hafidi, Thank you for taking the time to leave this review about your experience of dealing with us. We were very pleased to read your comments and we look forward to helping you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry was extremely helpful during my propert......”

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Dec 05,2019
Minithumbup
Harry
By: 'Alex Dehayen'
Dec 05,2019
1 people found
this helpful
Harry was extremely helpful during my property search, and made some very good recommendations for me to look at, all carefully targeted to my search criteria. When we found the right property he assisted me in the offer process, was very accessible and with good ...
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By: Alex Neil Estate Agents
Dec 05, 2019
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Dear Alex, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Rented a property through Alex Neil and with ......”

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Nov 30,2019
Minithumbup
Sara
By: 'Flora'
Nov 30,2019
1 people found
this helpful
Rented a property through Alex Neil and with Sara helps. She kept me posted on new properties and she has been polite and friendly Thank you...
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By: Ante Bajic Tomasovic
Dec 10, 2019
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Hi , .............,a song for an enjoyable moment,….https://www.youtube.com/watch?v=Xs8-0YuBnwg Dr.AnteP.S What you're not here,...., everything is ready ... so somehow poet says. ...

“I called alex neil two weeks ago looking for ......”

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Nov 29,2019
Minithumbup
Maciej
Mohammad
By: 'Grace Blueberry'
Nov 29,2019
1 people found
this helpful
I called alex neil two weeks ago looking for a property as i needed to move out urgently. I am now moving in to a lovely 3 bedroom flat! These guys are absolutely fantastic! They helped me find a property that suited me and my family!...
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By: Alex Neil Estate Agents
Nov 29, 2019
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Dear Grace, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Just completed on 2 units and complex delays ......”

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Nov 29,2019
Minithumbup
Harry
By: 'Teka Qureshi'
Nov 29,2019
0 people found
this helpful
Just completed on 2 units and complex delays it's takes quality staff to keep it together anyone can be an agent . But some agents get their hands dirty for both sides and there is only a few that exist...
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By: Alex Neil Estate Agents
Nov 29, 2019
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Dear Teka, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Magic and Mohammad are both very good estate ......”

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Nov 28,2019
Minithumbup
Mohammad
Maciej
By: 'Vas P'
Nov 28,2019
1 people found
this helpful
Magic and Mohammad are both very good estate agents. They knew what i want and helped me With the reference process. Very smooth experience. Would defo use this agent again...
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By: Alex Neil Estate Agents
Nov 28, 2019
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Dear Vas, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“I must say Mr Shahzad was extremely helpful w......”

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Nov 28,2019
Minithumbup
Mohammad
By: 'Daniel Ball'
Nov 28,2019
1 people found
this helpful
I must say Mr Shahzad was extremely helpful with finding me a flat. I was looking for almost 2 months and within my first conversation with Alex Neil, they understood exactly what i was looking for. Found me a property in the first viewing. Excellent quality ...
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By: Alex Neil Estate Agents
Nov 28, 2019
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Dear Daniel, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I have dealt with Sara and Michelle from Alex......”

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Nov 28,2019
Minithumbup
Sara
Michelle Holford
By: 'Edmund'
Nov 28,2019
1 people found
this helpful
I have dealt with Sara and Michelle from Alex Neil. They have been great and I had a wonderful experience. They always kept me well informed of each situation ensuring that the best deal was made and completed to my satisfaction. Thank you Sara and ...
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By: Alex Neil Estate Agents
Nov 28, 2019
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Dear Edmund, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Overall, a thorough and straightforward process...”

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Nov 28,2019
Minithumbup
Bora
By: 'Carlton'
Nov 28,2019
1 people found
this helpful
Overall, a thorough and straightforward process. Bora was super informative, friendly and professional during the viewing process. He also followed up promptly once we were ready to put down an offer, and guided us in ensuring we got the most for our money. The referencing ...
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By: Alex Neil Estate Agents
Nov 28, 2019
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Dear Carlton, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“For sure is one of the best agents in London ......”

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Nov 28,2019
Minithumbup
Tommaso
Sara
By: 'Tang'
Nov 28,2019
1 people found
this helpful
For sure is one of the best agents in London Tommaso and Sara we’re always on top of everything they really help me out regarding my property search....
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By: Alex Neil Estate Agents
Nov 28, 2019
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Dear Tang, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant service received by Sara and Tommas......”

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Nov 28,2019
Minithumbup
Sara
Tommaso
By: 'Joseph Walker'
Nov 28,2019
1 people found
this helpful
Brilliant service received by Sara and Tommaso. They are professional and friendly. I was impressed by their deep knowledge of the flats and of the local areas. Thank you...
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By: Alex Neil Estate Agents
Nov 29, 2019
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Dear Joseph, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“I bought the property 22 years ago through Al......”

Share on :
Nov 27,2019
Minithumbup
Harry
Michelle Holford
By: 'Ann Wightmore'
Nov 27,2019
1 people found
this helpful
I bought the property 22 years ago through Alex Neil. Hopefully it has been promptly sold by them. I found the agent Harry enthusiastic, pleasant and honest. I also appreciate the regular updates and advice from Michelle....
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By: Alex Neil Estate Agents
Nov 27, 2019
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Dear Ann, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Highly recommended. They were able to secure ......”

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Nov 27,2019
Minithumbup
Harry
By: 'Perry Mainstone'
Nov 27,2019
1 people found
this helpful
Highly recommended. They were able to secure an offer within two weeks of showing it. The whole team were very helpful and friendly. I would use them again...
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By: Alex Neil Estate Agents
Nov 27, 2019
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Dear Perry, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“I was looking for a flat for a very long time......”

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Nov 27,2019
Minithumbup
Tommaso
Daniel
By: 'Murray'
Nov 27,2019
1 people found
this helpful
I was looking for a flat for a very long time and then I finally meet Tommaso he really take his job serious. Thanks for everything...
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By: Alex Neil Estate Agents
Nov 27, 2019
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Dear Murray, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“I am writing regarding the actions taken by E......”

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Nov 27,2019
Minithumbdown
By: 'Andreia'
Nov 27,2019
0 people found
this helpful
I am writing regarding the actions taken by * and Alex Neil state agents, concerning E14 3RR, for the following: I informed Alex Neil on 16th April that the heater on the living room wasn't working. To let you know that the property just have two ...
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Was this helpful? Yes
By: Andreia
Nov 27, 2019
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Hi, I appreciate this response but as I said in my review we are communicating since April regarding the heater (by 8 months and I still don’t have a date to have it replaced). I received by over 6 months the same type of answer: landlord is informed and we are waiting the quote to be accepted. After 6 months I received an email saying that Alex Neil wasn’t having communications from the landlord by more than a month. And after I involved Environmental and Health service because not ...

“I sold my flat recently using Alex Neil and I......”

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Nov 27,2019
Minithumbup
Tommaso
Sara
By: 'Cinzia'
Nov 27,2019
1 people found
this helpful
I sold my flat recently using Alex Neil and I really need to say that they were able to give me a very good offer with low fees a big thanks to Tommaso,...
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By: Alex Neil Estate Agents
Nov 27, 2019
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Dear Cinzia, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Very effective and quick process. I was looki......”

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Nov 26,2019
Minithumbup
Bora
Eva
By: 'Arif'
Nov 26,2019
1 people found
this helpful
Very effective and quick process. I was looking for a property to rent and the whole process was explained to me in great detail and now i am one month in my new property. Great experience...
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By: Alex Neil Estate Agents
Nov 27, 2019
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Dear Arif, Thank you for taking time out to review your experiences of dealing with out office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry and Majic were brilliant throughout the......”

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Nov 25,2019
Minithumbup
Harry
Maciej
By: 'George'
Nov 25,2019
1 people found
this helpful
Harry and Majic were brilliant throughout the process - they acted professionally and advised me very well through the whole process....
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By: Alex Neil Estate Agents
Nov 25, 2019
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Dear George, Thank you for taking time out to review your experiences of dealing with out office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant services provided from Alex Neil. T......”

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Nov 25,2019
Minithumbup
Maciej
Harry
By: 'Prashet'
Nov 25,2019
1 people found
this helpful
Brilliant services provided from Alex Neil. The branch is very organised here in Canary Wharf. Big thank you to Maciej And Harry for helping me find my property....
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By: Alex Neil Estate Agents
Nov 25, 2019
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Dear Prashet, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“It was a pleasure to deal with Daniel and Sar......”

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Nov 25,2019
Minithumbup
Sara
Daniel
By: 'Totem Cullum'
Nov 25,2019
0 people found
this helpful
It was a pleasure to deal with Daniel and Sara. Really professional, kind and helpful throughout the whole process. I will recommend you both to everyone I know...
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By: Alex Neil Estate Agents
Nov 25, 2019
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Dear Totem, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“SuperB service from Harry and Maciej! Worked ......”

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Nov 25,2019
Minithumbup
Maciej
Harry
By: 'Ms Bolly'
Nov 25,2019
1 people found
this helpful
SuperB service from Harry and Maciej! Worked extremely hard to help me find the property of my dreams....
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By: Alex Neil Estate Agents
Nov 25, 2019
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Dear Ms Bolly, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“One month of viewings and finally found the r......”

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Nov 22,2019
Minithumbup
Bora
By: 'Helena'
Nov 22,2019
1 people found
this helpful
One month of viewings and finally found the right property. Alex Neil estate agents have took all the stress away from me with fantastic and professional service. Excellent work from Bora!!!...
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By: Alex Neil Estate Agents
Nov 22, 2019
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Dear Helena, Thank you for taking time out to review your experiences of dealing with out office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Flat sale SE1...”

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Nov 20,2019
Minithumbup
Sara
By: 'Chris Drew'
Nov 20,2019
1 people found
this helpful
We used Alex Neil South London office to sell our flat in SE1 in 2019. We were pleased with the service from Sara; there were some difficult situations to navigate and she remained calm and professional throughout....
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By: Alex Neil Estate Agents
Nov 21, 2019
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Dear Chris, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Great sale and experience. Very good service ......”

Share on :
Nov 14,2019
Minithumbup
Michelle Holford
Bora
By: 'Harry S'
Nov 14,2019
1 people found
this helpful
Great sale and experience. Very good service from the team at Alex Neil!!! From the start with Bora then to the sales progressor Michelle. Would certainly use and recommend again...
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By: Alex Neil Estate Agents
Nov 14, 2019
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Dear Harry, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Time very well spent!!! No messing about, vie......”

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Nov 11,2019
Minithumbup
Bora
By: 'Alexander'
Nov 11,2019
1 people found
this helpful
Time very well spent!!! No messing about, viewing and all my questions answered. Very happy tenant thanks to Alex Neil and Bora’s pro active approach....
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By: Alex Neil Estate Agents
Nov 12, 2019
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Dear Alexander, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:43 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 12:44 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:02 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:41 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:30 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:39 AM 01/10/2019 by allAgents

Awards won by Alex Neil Estate Agents

Individual Branch Awards

London, E14

London, SE16

London, E3


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