Alex Neil Estate Agents
4.8/5, 2441 reviews
97% recommended
96% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Kent and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.South of the River Thames we focus our coverage on Tower Bridge, Shad ... show more Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Kent and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.

South of the River Thames we focus our coverage on Tower Bridge, Shad Thames and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath to Woolwich, Abbey Wood and Lewisham through to Kent.

Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.

Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We've hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA and Australia attracting many unique overseas investors and potential homeowners.

We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.

Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".

Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Kent and Essex.

Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.
Visit our website - www.alexneil.com

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £32,900 £4,750,000
Lettings 92% 95% £490 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
281 11 1151 43 366 8 518 7 41 15
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
TPOS Sales TPOS Lettings TPOS DPS
Images & Videos

“Had a great experience with Alex Neil to sell......”

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May 12,2020
Minithumbup
Bora
By: 'Samad Ahmed'
May 12,2020
1 people found
this helpful
Had a great experience with Alex Neil to sell my home and it wasn't an easy one too. Thank you so much Michelle, Bora and the rest of the team who helped out so much to sell the place. I will definetely be recommending your ...
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By: Alex Neil Estate Agents
May 13, 2020
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Dear Samad, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Scammers!...”

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May 05,2020
Minithumbdown
By: 'mario'
May 05,2020
0 people found
this helpful
1 start is too much to this guys. A terrible customer service, they are extremely greedy, they let me in the street by taking ALL MY MONEY from the deposit with no enough evidence or reason. Their properties are in really bad shapes, mold in the ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
May 07, 2020
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Dear Mario, We understand that you are already in contact with members of our team and that you are liaising with the DPS regarding your differences with the property's landlord concerning the deposit. Apologies that matters have progressed in a manner that you deem unsatisfactory. Best regards, Alex Neil Estate Agents ...

“Michelle, our agent, went above and beyond to......”

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May 04,2020
Minithumbup
Michelle Holford
By: 'Gemma Jennings'
May 04,2020
1 people found
this helpful
Michelle, our agent, went above and beyond to ensure that the purchase of our first home in East Dulwich went as smoothly as possible (despite a number of challenges - Covid-19 not the least!). We're not sure it would have happened without her and we're ...
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By: Alex Neil Estate Agents
May 04, 2020
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Dear Gemma and James, Thank you for taking the time to leave this positive endorsement of the service that you received during your dealings with us. We appreciate the feedback you have provided and that your experience was good despite the challenges you have mentioned. Please contact us again when you make your next move, we will be happy to assist. Best regards, Alex Neil Estate Agents ...

“Great Experience with Alex Neil...”

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Apr 30,2020
Minithumbup
Harry
Michelle Holford
By: 'Thomas Davison'
Apr 30,2020
1 people found
this helpful
This was a first time purchase for me, and Harry and Michelle were very helpful and responsive throughout the purchase process. Overall a very good experience....
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By: Alex Neil Estate Agents
May 01, 2020
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Dear Thomas, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Bora Huseyin did everything we asked of him, ......”

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Apr 02,2020
Minithumbup
Bora
By: 'Simon Grundy'
Apr 02,2020
1 people found
this helpful
Bora Huseyin did everything we asked of him, promptly and efficiently. He kept us informed by phone and email of everything that happened regarding our sale and prospective buyers. He was not afraid to give us advice, but accepted when we decided otherwise. Matteo Congedo ...
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By: Alex Neil Estate Agents
Apr 03, 2020
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Dear Simon, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Joao come across very professional and kind. ......”

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Mar 17,2020
Minithumbup
By: 'Gabriela'
Mar 17,2020
1 people found
this helpful
Joao come across very professional and kind. Very informative when you need any answers which is great for tenant to make instant decision. I been through lots of agency and agent I think no one can match there service. Great Job! And thank you so ...
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By: Alex Neil Estate Agents
Mar 17, 2020
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Dear Gabriela, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Sara come across very professional and kind. ......”

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Mar 05,2020
Minithumbup
Sara
By: 'Atel'
Mar 05,2020
1 people found
this helpful
Sara come across very professional and kind. Very informative when you need any answers which is great for tenant to make instant decision. I been through lots of agency and agent I think no one can match there service. Great Job!...
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By: Alex Neil Estate Agents
Mar 05, 2020
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Dear Atel, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Harry Neal was very good at communicating and......”

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Mar 04,2020
Minithumbup
Harry
Michelle Holford
By: 'Paul Adrian Downing'
Mar 04,2020
1 people found
this helpful
Harry Neal was very good at communicating and presenting offers, he accepted when I gave reasons why we would not accept etc. until we found an offer that was acceptable. Michelle Holford did a great job of supporting us through a difficult time with the ...
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By: Alex Neil Estate Agents
Mar 04, 2020
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Dear Paul, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“I had a great experience with Alex Neil Espe......”

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Feb 28,2020
Minithumbup
Sara
Tommaso
By: 'Huthi'
Feb 28,2020
1 people found
this helpful
I had a great experience with Alex Neil Especially with Sara and Tom Professional - reliable - went above and beyond to find me a great buyer!!!!...
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By: Alex Neil Estate Agents
Feb 28, 2020
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Dear Huthi, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Fantastic work from Harry and Maciej, it was ......”

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Feb 28,2020
Minithumbup
Maciej
Harry
By: 'Greg D'
Feb 28,2020
1 people found
this helpful
Fantastic work from Harry and Maciej, it was a pleasure working with them Both. I have worked with other agents in the past but Alex Neil gave me the best service....
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By: Alex Neil Estate Agents
Feb 28, 2020
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Dear Greg, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“I highly recommend the agents Sara and Tommas......”

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Feb 28,2020
Minithumbup
Sara
Tommaso
By: 'Chandra Cala'
Feb 28,2020
1 people found
this helpful
I highly recommend the agents Sara and Tommaso. They were really helpful and tried really hard to find us the right property. Thank you...
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By: Alex Neil Estate Agents
Feb 28, 2020
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Dear Chandra, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“I received a great service from Harry and Mac......”

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Feb 27,2020
Minithumbup
Maciej
Harry
By: 'Harrison Blue'
Feb 27,2020
1 people found
this helpful
I received a great service from Harry and Maciej. I was pleased by the property they have helped me secure....
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By: Alex Neil Estate Agents
Feb 27, 2020
View all comments (1)
Dear Harrison, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Harry and Maciej where a great pleasure to wo......”

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Feb 27,2020
Minithumbup
Maciej
Harry
By: 'Stacey'
Feb 27,2020
1 people found
this helpful
Harry and Maciej where a great pleasure to work with. They came down to my property m. Done photos / floor plan. Found me a tenant and I was able to move abroad...
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By: Alex Neil Estate Agents
Feb 27, 2020
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Dear Stacey, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Straightforward and Easy Letting Process for Tenants...”

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Feb 26,2020
Minithumbup
Tommaso
Sara
By: 'Zonna Norman'
Feb 26,2020
1 people found
this helpful
Tom and Sara have been excellent in helping my partner and I find and secure our new flat. Not only did they handle the letting process very quickly and professionally, they both are very friendly and willing to help whenever needed. A great experience with ...
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By: Alex Neil Estate Agents
Feb 26, 2020
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Dear Zonna, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“She helped us a lot for the issue of the old ......”

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Feb 26,2020
Minithumbup
Sara
By: 'Giuseppe Desiato'
Feb 26,2020
1 people found
this helpful
She helped us a lot for the issue of the old landlady and she find for us a amazing house where we are living now. She is really amazing!...
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By: Alex Neil Estate Agents
Feb 26, 2020
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Dear Giuseppe, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Recommended!!...”

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Feb 25,2020
Minithumbup
Bora
By: 'Shahed'
Feb 25,2020
1 people found
this helpful
Fantastic service and very pro active. I was recommended by a friend who also sold his property through this agent and they certainly did not disappoint!!! i will also recommend to many...
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By: Alex Neil Estate Agents
Feb 25, 2020
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Dear Shahed, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“We had a great experience working with Sara. ......”

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Feb 25,2020
Minithumbup
Sara
By: 'Tanvi Rastogi'
Feb 25,2020
1 people found
this helpful
We had a great experience working with Sara. Received quick responses to calls and questions from her. Hoping for an equally smooth stay at new apartment!!...
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By: Alex Neil Estate Agents
Feb 25, 2020
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Dear Tanvi Rastogi, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Mo was extremely helpful with the sale of our......”

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Feb 25,2020
Minithumbup
By: 'Emily McLean-Inglis'
Feb 25,2020
1 people found
this helpful
Mo was extremely helpful with the sale of our 2 bed property in Bow- the sale proceeded quickly and that was thanks to Mo!...
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By: Alex Neil Estate Agents
Feb 25, 2020
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Dear Emily, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent work from Mohammad for being so hel......”

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Feb 19,2020
Minithumbup
By: 'Sonia Yang'
Feb 19,2020
1 people found
this helpful
Excellent work from Mohammad for being so helpful in finding me my new flat! Absolutely love my new place. Couldnt have done it without these guys!!!!!! :)...
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By: Alex Neil Estate Agents
Feb 20, 2020
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Dear Sonia, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“I wanted to share my experience as i felt lik......”

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Feb 19,2020
Minithumbup
Bora
By: 'Serap'
Feb 19,2020
1 people found
this helpful
I wanted to share my experience as i felt like it could not of gone better. After using a few agents in the past to let my property i found the best service is with Alex Neil....
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By: Alex Neil Estate Agents
Feb 20, 2020
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Dear Serap, Thank you for taking time out to review your experiences of dealing with our office team. It was pleasing to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Sold!!...”

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Feb 18,2020
Minithumbup
Bora
By: 'Joaquin'
Feb 18,2020
0 people found
this helpful
Sold my property quickly, efficiently and at a great price. Impressive agents and fantastic employees that make you feel welcomed....
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By: Alex Neil Estate Agents
Feb 18, 2020
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Dear Joaquin, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Absolutely the best and extremely helpful fro......”

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Feb 10,2020
Minithumbup
Tommaso
By: 'Jon'
Feb 10,2020
1 people found
this helpful
Absolutely the best and extremely helpful from start to finish. Above and beyond to make this very difficult and fraught with problems transaction progress as smoothly as possible. Thank you...
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By: Alex Neil Estate Agents
Feb 11, 2020
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Dear Jon, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Superb work done by mohammad and magic for ma......”

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Feb 10,2020
Minithumbup
Maciej
By: 'Natalia Cebre'
Feb 10,2020
1 people found
this helpful
Superb work done by mohammad and magic for making it so simple to find the perfect flat. So happy with their services. Would highly recommend...
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By: Alex Neil Estate Agents
Feb 11, 2020
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Dear Natalie, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:43 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 12:44 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:02 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:41 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:30 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:39 AM 01/10/2019 by allAgents

Awards won by Alex Neil Estate Agents

Individual Branch Awards

London, E14

London, SE16

London, E3


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