Alex Neil Estate Agents
4.8/5, 2520 reviews
97% recommended
96% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
95% lettings fee satisfaction
Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Kent and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.South of the River Thames we focus our coverage on Tower Bridge, Shad ... show more Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Kent and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.

South of the River Thames we focus our coverage on Tower Bridge, Shad Thames and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath to Woolwich, Abbey Wood and Lewisham through to Kent.

Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.

Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We've hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA and Australia attracting many unique overseas investors and potential homeowners.

We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.

Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".

Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Kent and Essex.

Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.
Visit our website - www.alexneil.com

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £32,900 £4,750,000
Lettings 92% 95% £490 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
297 11 1178 45 383 8 543 7 43 15
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
TPOS Sales TPOS Lettings TPOS DPS
Images & Videos

“From the beginning, Michelle Holford has bee......”

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Sep 17,2020
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Michelle
By: 'Kathleen Mustoe'
Sep 17,2020
1 people found
this helpful
From the beginning, Michelle Holford has been an excellent support in the selling of 86 John Silkin Lane. Indeed, without her we might have been totally lost in the mire of selling a flat, especially at this difficult time for all property transactions. She has always ...
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By: Alex Neil Estate Agents
Sep 17, 2020
Dear Kathleen,

Thank you for your comments, we were very pleased to read about your experience of dealing with our team.

We are proud to receive such positive feedback and we look forward to assisting you with any future moves.

Best regards,
Alex Neil Estate Agents

“Rafael helped us from start to the end.I ha......”

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Sep 17,2020
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Nahida
Rafael
By: 'Kenz'
Sep 17,2020
1 people found
this helpful
Rafael helped us from start to the end. I had a lot of personal Issuing while trying to move to this property but Rafael and Nahida from Alex Neil helped me and my friends throughout the process. We would like to highly recommend using this ...
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“Thank you Alex Neil for doing an amazing job ......”

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Sep 17,2020
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By: 'Sergey Nazarev'
Sep 17,2020
0 people found
this helpful
Thank you Alex Neil for doing an amazing job finding us our new home. Very happy with the property, Augusta has moved quick to find us the perfect place!!...
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“Goodie has been amazing helping me find my pe......”

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Sep 17,2020
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Goodie
By: 'Alex Carswell'
Sep 17,2020
0 people found
this helpful
Goodie has been amazing helping me find my perfect property. I really appreciate all the hard work she does for me. A great estate agent!...
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“I found Goodie extremely helpful and a joy to......”

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Sep 17,2020
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Goodie
By: 'Christie Arnold'
Sep 17,2020
0 people found
this helpful
I found Goodie extremely helpful and a joy to speak to. She listened clearly to what I was looking for and provided me sound advice. A lovely lady who I will definitely be keeping in touch with!...
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“Quick...”

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Sep 17,2020
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Sara
Tommaso
By: 'MM'
Sep 17,2020
0 people found
this helpful
I sold my flat with Alex Neil and they really did a great job. they went one step further compare to all the other estate agent. A big thanks to Tommaso and Sara which did a great job to get me an offer in a ...
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“Morel is fantastic! All he cares about is YOU......”

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Sep 17,2020
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Morel
Morel
By: 'Jack Bernard'
Sep 17,2020
0 people found
this helpful
Morel is fantastic! All he cares about is YOU. Trying to find to perfect home for you and your family is all that is on his mind. Genuine, funny and very engaging....
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“Amazing service...”

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Sep 17,2020
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Grace
By: 'Niamh'
Sep 17,2020
0 people found
this helpful
I’d like to thank Grace Ellis who helped me and my partner at a viewing. Great experience with both grace and alex Neil company. Thankyou....
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“Hannah was very friendly and helpful througho......”

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Sep 17,2020
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Hannah
By: 'Caitlin Gravelle'
Sep 17,2020
0 people found
this helpful
Hannah was very friendly and helpful throughout and was always there when we needed her to answer our questions. Would highly recommend...
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“Very impressed with her service, tentative an......”

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Sep 17,2020
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Hannah
By: 'Lee maxwell'
Sep 17,2020
0 people found
this helpful
Very impressed with her service, tentative and found us exactly what we were looking for, will be using again in the future...
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“Tommaso is one of the best agents that we've ......”

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Sep 16,2020
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Tommaso
By: 'Shang Gao'
Sep 16,2020
1 people found
this helpful
Tommaso is one of the best agents that we've worked with. Easy to communicate, punctual, has good judgement and very helpful overall. We were able to secure our property because of him. I'd recommend him to other people who are also looking for properties in ...
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By: Alex Neil Estate Agents
Sep 16, 2020
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Dear Shang. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Excellent service...”

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Sep 16,2020
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Sara
Matteo
By: 'Martin Durrant'
Sep 16,2020
1 people found
this helpful
Very pleased with the service provided by Sara, Matteo and others in the team at Alex Neil who were always courteous and business like in my dealings with them. Within a week Sara had arranged an open day for 20 + viewings of our property resulting in ...
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By: Alex Neil Estate Agents
Sep 16, 2020
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Dear Martin, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“I had a wonderful time working with Sara at A......”

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Sep 15,2020
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Sara
By: 'Asim'
Sep 15,2020
1 people found
this helpful
I had a wonderful time working with Sara at Alex Neil. She was very professional and communicative. She walked us through the whole process and ensured a quick and efficient move in....
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By: Alex Neil Estate Agents
Sep 15, 2020
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Dear Asim. Thank you for taking time to leave this positive review about your experience of dealing with Sara. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara is fantastic....”

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Sep 15,2020
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Sara
By: 'Ewan Billinge'
Sep 15,2020
1 people found
this helpful
Sara is fantastic. She was extremely helpful and kind in assisting us to find and secure a rental property. I recommend her without reservation....
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By: Alex Neil Estate Agents
Sep 15, 2020
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Dear Ewan, Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“To Sara...”

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Sep 15,2020
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Sara
By: 'Magda Statis'
Sep 15,2020
1 people found
this helpful
Sara was absolutely superb in the service she provided. She took the time to understand what I was looking for and worked wider than just her branch to find me the right spot. She made a very stressful situation of moving homes fun.. would most ...
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By: Alex Neil Estate Agents
Sep 16, 2020
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Dear Magda. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Outstanding...”

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Sep 11,2020
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Michelle
By: 'Roberta Pledge'
Sep 11,2020
1 people found
this helpful
We have just come through and completed today on what must have been the most difficult, frustrating and time consuming transaction on record. Michelle’s role in the transaction has been pivotal in bringing the matter to completion with her dogged proactive approach to problem ...
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By: Alex Neil Estate Agents
Sep 11, 2020
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Dear Roberta, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Experienced and intelligent...”

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Sep 11,2020
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Bora
By: 'Jamil'
Sep 11,2020
1 people found
this helpful
The service i recieved from Bora and his team at Alex Neil Estate Agents i have not recieved anywhere else in the 10 years of letting my apartment. I will not be going anywhere else as i can not recommend them enough. Was a real pleasure ...
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By: Alex Neil Estate Agents
Sep 11, 2020
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Dear Jamil, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“Help and professional service provided by Har......”

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Sep 11,2020
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Harry
By: 'Jacky'
Sep 11,2020
1 people found
this helpful
Help and professional service provided by Harry. Efficient communications with the seller through him. We got deal agreed in just two days....
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By: Alex Neil Estate Agents
Sep 14, 2020
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Dear Jacky, We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent service received. Michelle is the m......”

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Sep 07,2020
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Michelle
By: 'Julie Stallard'
Sep 07,2020
1 people found
this helpful
Excellent service received. Michelle is the most helpful person. I cannot recommend Michelle highly enough. Thank you Michelle for all your knowledge and time....
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By: Alex Neil Estate Agents
Sep 07, 2020
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Dear Julie. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“I’m currently searching for somewhere to rent......”

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Aug 31,2020
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Grace
By: 'Dan D'
Aug 31,2020
1 people found
this helpful
I’m currently searching for somewhere to rent in London and Grace has been helping me seek out the perfect property. I have been on a couple of viewings with Grace who is very friendly and welcoming. Any questions are promptly answered and new recommendations ...
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By: Alex Neil Estate Agents
Aug 31, 2020
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Dear Dan, Thank you for your comments, we were very pleased to read about your experience of dealing with our team. We are proud to receive such positive feedback and we look forward to assisting you with any future moves. Best regards, Alex Neil Estate Agents ...

“A wonderful person :)...”

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Aug 31,2020
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Goodie
By: 'Dhruv Soni'
Aug 31,2020
2 people found
this helpful
Goodie was an extremely friendly estate agent. No frustration when I'd call multiple times and always sounding as if she wore a smile over the phone 24/7! She was very helpful in communicating our deal across to the landlord of our property and was really quick ...
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By: Alex Neil Estate Agents
Sep 01, 2020
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Dear Dhruv Soni. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“From the beginning to the very end of the sal......”

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Aug 31,2020
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Sara
Tommaso
By: 'Rob Hunt'
Aug 31,2020
1 people found
this helpful
From the beginning to the very end of the sale process we received an excellent service from Alex Neil in South London branch. We were immediately impressed by Sara’s knowledge and experience and particularly by her familiarity with the area. We were kept informed ...
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By: Alex Neil Estate Agents
Sep 01, 2020
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Dear Rob. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“Amazing service from Harry and Maciej in the ......”

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Aug 31,2020
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Maciej
Harry
By: 'Chou'
Aug 31,2020
1 people found
this helpful
Amazing service from Harry and Maciej in the Canary Wharf branch. Very pleased I was able to go under offer in under 1 week....
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By: Alex Neil Estate Agents
Sep 02, 2020
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Dear Chou, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Thanks to Sara and the team at Alex Neil for ......”

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Aug 30,2020
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Sara
By: 'Fenton'
Aug 30,2020
1 people found
this helpful
Thanks to Sara and the team at Alex Neil for very genuine and sound advice regarding property and the area. She had all the required information and kept me updated with any properties that were in the market with my requirements in mind. A very ...
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By: Alex Neil Estate Agents
Aug 31, 2020
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Dear Fenton, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“I phoned and spoke to Goodie and she was real......”

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Aug 28,2020
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Goodie
By: 'Eleanor Jones'
Aug 28,2020
1 people found
this helpful
I phoned and spoke to Goodie and she was really approachable and friendly - a real breath of fresh air in an industry where people can be less than helpful!...
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By: Alex Neil Estate Agents
Aug 31, 2020
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Dear Eleanor, We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Sara has been helping me with my house hunt. ......”

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Aug 27,2020
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Sara
By: 'SilvaG'
Aug 27,2020
1 people found
this helpful
Sara has been helping me with my house hunt. I have found her to be extremely helpful, reactive, accommodating and knowledgeable when arranging viewings and answering my questions regarding properties. If she doesn't know the answer to an enquiry she will quickly find out and ...
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By: Alex Neil Estate Agents
Aug 28, 2020
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Dear SilvaG. Thank you for your comments, it's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves. Best regards, Alex Neil Estate Agents ...

“Alex Neil...”

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Aug 26,2020
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Sara
By: 'Belle'
Aug 26,2020
1 people found
this helpful
I cannot recommend Sara at Alex Neil highly enough. Not only did she get my letting agreed quickly and at the right price, but she was super responsive, helpful, and clear in her communication. She made the whole process a lot easier and more straightforward, ...
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Aug 27, 2020
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Dear Belle. We appreciate you taking the time to leave this feedback of your experience of dealing with us. It is always pleasing to hear from satisfied customers and we hope to be of service again in the future. Best regards, Alex Neil Estate Agents ...

“We have just sold our house through Alex Neil......”

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Aug 25,2020
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Sara
By: 'Elly Utzenit'
Aug 25,2020
1 people found
this helpful
We have just sold our house through Alex Neil with the help of Sara. We had excellent service from start to finish. The team were all helpful, honest and efficient. I would have no hesitation in recommending them.....
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By: Alex Neil Estate Agents
Aug 25, 2020
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Dear Elly. Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara and her team have provided a great servi......”

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Aug 23,2020
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Sara
By: 'Ms Ferreira'
Aug 23,2020
1 people found
this helpful
Sara and her team have provided a great service. Sourced a buyer within a week. Will recommend your services and will definitely use your Alex Neil again Thank you...
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By: Alex Neil Estate Agents
Aug 24, 2020
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Dear Ms Ferreira. We appreciate you taking the time to leave this feedback, we value your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers and we hope that you'll return and use our services again in the future. Best regards, Alex Neil Estate Agents ...

“Amazing Service!!!...”

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Aug 23,2020
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Sara
By: 'J. Fernandez'
Aug 23,2020
1 people found
this helpful
I have recently purchased a property with the help of Sara Garzelli. She has been extremely effective and professional and I would not manage to complete the purchase without her precious assistance. Buying a flat is complicated and people who are willing to work hard, ...
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By: Alex Neil Estate Agents
Aug 24, 2020
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Dear J. Fernandez Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:43 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 12:44 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:02 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:41 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:30 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 11:15 AM 01/07/2020 by allAgents

Awards won by Alex Neil Estate Agents

Individual Branch Awards

London, E14

London, SE16

London, E3


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