• Owen Setter
    Owen Setter
  • Gilbert Francoise
    Gilbert Francoise
  • Rachel Timney
    Rachel Timney
  • Rebecca Donnelly
    Rebecca Donnelly
  • Kamen Kiryakov
    Kamen Kiryakov
  • Lucia Ludwig
    Lucia Ludwig
  • Matteo Congedo
    Matteo Congedo
  • Priscilla Hampton
    Priscilla Hampton
  • Maarten De Coninck
    Maarten De Coninck
  • Dejon Anaughe
    Dejon Anaughe
  • Shaun Marcelle
    Shaun Marcelle
We are a highly respected independent London estate agency firm that offers traditional values of honesty and integrity, combined with the latest technological advances to provide our customers with t Read full description...We are a highly respected independent London estate agency firm that offers traditional values of honesty and integrity, combined with the latest technological advances to provide our customers with the finest personal service. The key to our success is our enthusiastic, dedicated and highly motivated staff members who offer a combined wealth of industry experience and local knowledge, ensuring that our customers receive the highest level of service and specialist advice on selling, letting, buying or renting a property. With over 28 years trading, we pride ourselves on building long standing relationships with our customers and never forget that the most valuable assets to our business is our company reputation, our customer repeat business and many future recommendations.
Jan 20,2017
Minithumbup
By:
Jan 20,2017
Featured Review
1 people found
this helpful
We thank Matteo and Owen for their great help whenever we have problem with the flat. Very helpful and supportive....
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By: David Hatch
Jan 20, 2017
Dear 'Eddy Zhu'
Thank you for taking your time to add this review, I was pleased to read that you were happy with the services offered by Matteo and Owen. Thank you for using our services, kind regards David Hatch, Director
Jan 20,2017
Minithumbup
By:
Jan 20,2017
Featured Review
1 people found
this helpful
Priscilla is extremely professional with excellent customer service; a clear communicator, she responded quickly and helpfully to all my questions. She made the tenancy process very easy to understand and to go through. If you get her assistance you will lucky and well looked after. Thank you Priscilla....
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By: David Hatch
Jan 20, 2017
Dear 'Luciana'
Thank you very much for taking your time to add this review. I was very pleased to read about your experiences with Priscilla and I was glad she offered you full assistance. Thank you for using our services and we hope you enjoy your new tenancy. Kind regards David Hatch, Director
Jan 20,2017
Minithumbup
By:
Jan 20,2017
Featured Review
1 people found
this helpful
Maarten is a very likeable personable member of the Alex Neil team. He did a good job of showing me round the property, listened and empathised. In the office Matteo was very positive and I found him to be very helpful in picking out a property that suited my needs. I also interacted with other members of staff and really couldn't fault anyone. A good overall experience....
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Comment on agent fees
I do not believe in paying agents fees, that should be the responsibility of the landlord so my comments are entirely negative on this matter.
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By: David Hatch
Jan 20, 2017
Dear 'Jon Tishler'
Thank you for adding this review about the services you received, I was pleased to read your comments and we hope you enjoy your new tenancy. Kind regards David Hatch, Director
Jan 19,2017
Minithumbup
By:
Jan 19,2017
Featured Review
0 people found
this helpful
I was very pleased with Shaun's assistance in the sale of my flat. He handled the process very quickly and responded quick and helpful to my questions. He also managed to obtain an offer equal to the asking price....
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Comment on agent fees
comparable to other agents
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Jan 16,2017
Minithumbup
By:
Jan 16,2017
Featured Review
1 people found
this helpful
I rented for one year through Alex Neil and found them to be both efficient and knowledgeable throughout the contract....
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By: David Hatch
Jan 16, 2017
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Dear 'Olivia11' Thank you for adding this review, I was pleased to read that you were happy with our services during your tenancy and we look forward to many future dealings, kind regards David Hatch, Director.....
Jan 09,2017
Minithumbup
By:
Jan 09,2017
1 people found
this helpful
Very positive person with a lots of good energy :) It was a pleasure to go through the process. Well done!...
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By: David Hatch
Jan 09, 2017
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Dear 'Anna' Thank you for adding this review, I was pleased to read about your experiences with Matteo and we hope you enjoy your new tenancy. Thank you for using our services, kind regards David Hatch, Director....
Jan 09,2017
Minithumbup
By:
Jan 09,2017
0 people found
this helpful
Matteo is one of the best in the business that I have ever come across. Matteo is polite, professional, friendly and knowledgeable of the properties he will show you. He is on point when conducting viewings knowing everything there is about the property. I look forward to working with Matteo to secure a property....
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Jan 06,2017
Minithumbup
By:
Jan 06,2017
1 people found
this helpful
I frequently contacted with many staff members of Alexneil via email and phone, I can feel a strong teamwork spirit under the leadship of branch manager, Mrs. Rebrcca. I can even remember the scene of which Mrs. Rebecca went to my flat to take photos the first time in March this year. So I am really very glad that my flat was finally rent out via Alexneil. I deeply appreciate the whole letting team's help and efforts, involving with Mrs. Rebrcca, Mr.Matteo, Mrs. Priscilla, Mr.Maarten and others....
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By: David Hatch
Jan 06, 2017
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Dear 'WZ' Thank you for taking your time to add this review. I was very pleased to read about your experiences with our South London office and thank you for using our services. We look forward to many future dealings. Kind regards David Hatch, Director.....
Jan 05,2017
Minithumbup
By:
Jan 05,2017
1 people found
this helpful
My overall experience with Alex Neil was good. Helpful and friendly staff, good communication - starting from all the formalities with contract signing throughout the entire period of tenancy....
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By: David Hatch
Jan 05, 2017
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Dear WB, Thank you for adding this review, I was pleased to read about your experiences and we hope you enjoy your tenancy. Kind regards David Hatch, Director....
Dec 28,2016
Minithumbup
By:
Dec 28,2016
2 people found
this helpful
Have had the best experience with Alexandra! She was fantastic and was giving us tremendous help and guidance throughtout the renting process. A fabulous 5 star service! Will recommend her to all my friends and family members!...
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By: David Hatch
Dec 29, 2016
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Dear 'Cristina' Thank you very much for leaving this kind review, I was very pleased to read about your experiences and we hope you enjoy your new tenancy. We look forward to many future dealings, kind regards David Hatch, Director....
Dec 22,2016
Minithumbup
By:
Dec 22,2016
1 people found
this helpful
I was very happy when Alexandra handed me over the keys of my new house. She updated me constantly by phone and emails of every stage that took place, being in touch for me with the seller and his solicitor. Cannot express in words what this meant to me, having my dream becoming reality. She deserves all the credit. I now own my dream house.......
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By: David Hatch
Dec 22, 2016
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Dear 'Brian' Thank you very much for taking your time to leave this review. I was very pleased to read about your experiences with Alexandra and our Canary Wharf office. We hope you enjoy your new home and we look forward to many future dealings. Kind regards David Hatch, Director....
Dec 22,2016
Minithumbup
By:
Dec 22,2016
1 people found
this helpful
We were very impressed by Alexandra to say it in a few words. We had to move into a new place( 3 people) in less than 5 days which is nearly impossible if you think about all the paperwork and referencing that needs to be completed and approved by all parties. We we're desperate, but she did it! She managed to speed up our references and get our contract to sign on 3rd day. I believe that says it all....
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By: David Hatch
Dec 22, 2016
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Dear 'Madalina' Thank you for taking your time to add this review. I was really pleased to read about your experiences and I am very glad we could assist you with your property needs. We hope you enjoy your new home and we look forward to many future dealings. Kind regards David Hatch, Director.....
Dec 14,2016
Minithumbup
By:
Dec 14,2016
1 people found
this helpful
Shaun was an extremely helpful member who genuinely went the extra mile to find a property to let on a particular budget. He was attentive and a great pleasure to help assist my requirements....
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Comment on agent fees
Good
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By: David Hatch
Dec 14, 2016
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Dear 'Great guy' Thank you for taking your time to add this review. I was pleased to read about your experiences with Shaun and we hope you enjoy your new property. Kind regards David Hatch, Director.....
Dec 10,2016
Minithumbup
By:
Dec 10,2016
3 people found
this helpful
I recently had the pleasure of working with Dejon and find him very trust worthy. His response time in getting back to me anytime I called was incredible. He gave me proper feedback after every viewing however late evening. Dejon diligence and thoroughness in finding tenants in this time of period is much appreciated. Thank you again for all your calm help and support...
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By: David Hatch
Dec 12, 2016
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Dear 'Surya Prakash' Thank you for leaving this review, I was very pleased to read about your experiences with Dejon and we look forward to many future dealings. Thank you for using our services, kind regards David Hatch, Director.....
Dec 09,2016
Minithumbup
By:
Dec 09,2016
2 people found
this helpful
Maarten was very professional and helpful during my property hunt in the UK. He was friendly and honest. He gave me quality information and explained the letting process in the UK well, which was very helpful for me as I moved from Australia to the UK recently. I highly recommend Maarten and Alex Neil if you are looking for a flat in London....
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By: David Hatch
Dec 09, 2016
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Dear 'Taniya' Thank you for taking your time to add this review. I was pleased to read about your experiences with Maarten and I am glad he could assist you with your property needs. We hope you enjoy your new home, kind regards David Hatch, Director.....
Dec 08,2016
Minithumbup
By:
Dec 08,2016
1 people found
this helpful
The help received from Matteo has been invaluable to us! Straight forward communications, fair negotiation and friendly approach! Thanks Alex Neil, a real added value!...
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By: David Hatch
Dec 08, 2016
View all comments (1)
Dear 'Stefania' Thank you for taking you time to add this review. I was very pleased to read your comment and I am pleased you were happy with the services offered by Matteo and Priscilla. Thank you for using our services and we hope you enjoy your new home! kind regards David Hatch, Director....
Dec 05,2016
Minithumbup
By:
Dec 05,2016
1 people found
this helpful
I would like to thank£Maarten Deconinck£for the excellent and highly professional service he provided me with during my search for a new home in London.£Maarten£was extremely helpful,£kept me updated throughout the process, and made every possible effort to reply to my requests asap. I would highly recommend him....
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By: David Hatch
Dec 05, 2016
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Dear 'Elena' Thank you for taking your time to add this review about your experiences with Maarten. I was please to read about your experiences and we look forward to many future dealings, kind regards David Hatch, Director....
Nov 29,2016
Minithumbup
By:
Nov 29,2016
1 people found
this helpful
Dejon helped me find a property. I was eager to find a property to move in a very short time. Devon helped me find a place which fit my requirements like a T and was within my budget. He was cordial friendly and very professional throughout. I decided that I was going to take it as soon as I saw the property. I would recommend him highly to everyone....
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Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Nov 29, 2016
View all comments (1)
Dear 'Sid' Thank you for adding this review, I was pleased to read about your experiences and thank you for using our services, we hope you enjoy your new property and we look forward to many future dealings. Kind regards David Hatch, Director.....
Nov 29,2016
Minithumbup
By:
Nov 29,2016
1 people found
this helpful
It was a pleasure having Alex Neil agents help us secure a flat. Jordan and Alexandra worked with us tirelessly by showing us the property more thab once, answering every single question, at all times. They are a great team, and overall, a very good letting agency. We will definitely recommend them....
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Comment on agent fees
Good.
Was this helpful? Yes
By: David Hatch
Nov 29, 2016
View all comments (1)
Dear 'Rukmini' Thank you for taking your time to add this review. I was pleased to read about your experiences and we hope you enjoy your new home. We look forward to many future dealings, kind regards David Hatch, Director.....
Nov 29,2016
Minithumbup
By:
Nov 29,2016
1 people found
this helpful
I've been really impressed with the way Alex Neil deal with any problems with the flat. I have been very happy with them, and would recommend them to anyone! Owen and Lucia have been extremely helpful and supportive, you don't get this kind of customer service anywhere else....
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Nov 25,2016
Minithumbup
By:
Nov 25,2016
1 people found
this helpful
I would like to thank Maarten and Rachel for their services during my property search. I'm a busy person and was only available to view properties on Saturday mornings. In two appointments I saw 5 properties and found what I want. Would highly recommend....
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Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Nov 25, 2016
View all comments (1)
Dear 'Andrew' Thank you for taking your time to add this review, I was very pleased to read about your experiences with Maarten and Rachel and I am glad we could assist your property search. Good luck in your new home and we look forward to many future dealings. Kind regards David Hatch, Director.....
Nov 22,2016
Minithumbup
By:
Nov 22,2016
2 people found
this helpful
I would like to thank you for Alex Neil Surrey quays branch especially from Lucia , Owen and Jordan. The team are provided very helpful altitude. The professionalism started from day one with the procedure of my contract. Just making me felt I been taken care of.During my stay if any problems raised in the flat They will arrange right away.Much appreciated ....
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Comment on agent fees
For me I found it a bit dear but having said that because it's in the centre everything cost more so it's fair deal with such services.
Was this helpful? Yes
By: David Hatch
Nov 22, 2016
View all comments (1)
Dear 'Alexander' Thank you for adding this review, I was pleased to read about your experiences and we are glad you enjoyed your new tenancy. Thank you for using our services and we look forward to many future dealings. Kind regards David Hatch, Director.....
Nov 21,2016
Minithumbup
By:
Nov 21,2016
1 people found
this helpful
Fantastic service from start to finish. Matteo was a great help in communicating and kept me updated throughout especially when it came to negotiating with the landlord. I would recommend him over anyone else....
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By: David Hatch
Nov 21, 2016
View all comments (1)
Dear 'Riccardo' Thank you for taking your time to add this review about your dealings with Matteo. We hope you enjoy your new home and we look forward to many future dealings, Kind regards David Hatch, Director.....
Nov 18,2016
Minithumbup
By:
Nov 18,2016
1 people found
this helpful
Relocating from Germany is already stressful, finding a property long distance even more. Jordan organised promptly (with a friend of us living in London) a virtual viewing of the property and made it possible for us to have a first virtual viewing at the house. He answered right away and happily coordinated with our friend the meeting and then managed our letting offer. All promptly and with excellent service. Alexandra has been AMAZING in every single way. She has been managing all the back ...
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By: David Hatch
Nov 18, 2016
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Dear 'Alexandra & Jordan' Thank you for taking your time to leave such a positive review, in regards to your experiences with Jordan and Alexandra. We hope you enjoy your new home and we look forward to offering many future services. Kind regards David Hatch, Director.....
Nov 16,2016
Minithumbup
By:
Nov 16,2016
2 people found
this helpful
The full management service provided by Alex Neil since November 1996 for my property has been efficient and professional. A special thanks to Owen for his help and prompt assistance over the past years....
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By: David Hatch
Nov 17, 2016
View all comments (1)
Dear 'Daniel Horgan' Thank you for adding this kind review about the services provided by Owen and his Property Management team. Thank you for your long standing custom and we look forward to many future dealings. Kind regards David Hatch, Director....
Nov 16,2016
Minithumbup
By:
Nov 16,2016
2 people found
this helpful
I am very pleased with services provided by Alex Neil surrey quays' branch especially from Rebecca, Matteo and Maarten. The professionalism started since day 1 and tenants were secured in a really quick pace. Much appreciated for all their hard work and i have no hesitation to recommend their agent to anyone and will certainly seek their help again whenever the needs raised....
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Comment on agent fees
Agent fees is very reasonable compare with major high street agents.
Was this helpful? Yes
By: David Hatch
Nov 17, 2016
View all comments (1)
Dear 'Tracy' Thank you for taking your time to add this review about the services you received from Rebecca and Matteo. I was very pleased to read about your experiences and we look forward to many future dealings. Kind regards David Hatch, Director....
Nov 16,2016
Minithumbup
By:
Nov 16,2016
3 people found
this helpful
I saw a property with Maarten few days ago and he surprised me how friendly and helpful he was! He understood my demands and I felt taken care of. Would highly recommend !!...
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Comment on agent fees
Reasonable fees.
Was this helpful? Yes
By: David Hatch
Nov 17, 2016
View all comments (1)
Dear 'Jenna' Thank you for adding this review, I was pleased to read about your experiences with Maarten. We look forward to many future dealings. Kind regards David Hatch, Director....
Nov 16,2016
Minithumbup
By:
Nov 16,2016
1 people found
this helpful
Matteo ensured we did not miss the viewing of the property we chose - even though it was not that flat we had booked to see with him. He was charming, knew the area well and used the phrase 'spot on' much to my friend and I's amusement...
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Comment on agent fees
Astronomically high given service provided once viewing stage and offer acceptance was completed. I had to push for move in date and paperwork. At no stage was a breakdown of the agent's fees offered and I know that the online docu service they use is dirt cheap. Veiled as a 'holding deposit'. See Shelter (charity) https://england.shelter.org.uk/get_advice/private_renting/costs_of_renting/letting_agent_fees_and_charges for advice on how to not get conned by this...
Was this helpful? Yes
By: David Hatch
Nov 17, 2016
View all comments (1)
Dear 'toffeeman' Thank you for adding this review about your dealings with Matteo, we look forward to many future dealings, Kind regards David Hatch, Director.....
Nov 09,2016
Minithumbup
By:
Nov 09,2016
1 people found
this helpful
Owen Setter is helpful and deals things professionally, resolve any concerns if arise. Great Total Experience and pleasure to deal with them....
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Comment on agent fees
Fees is fair for the service provided.
Was this helpful? Yes
By: David Hatch
Nov 09, 2016
View all comments (1)
Dear 'S Shaikh' Thank you for taking your time to add your comments about Owen. I was very pleased to read about your experiences and was very pleased with the services he has provided you. Thank you for using our services and we look forward to many future dealings. Kind regards David Hatch, Director.....
Nov 08,2016
Minithumbup
By:
Nov 08,2016
2 people found
this helpful
Great service from the team at Alex Neil. Responsive to the changing market and fickle conditions. Thanks especially to Matteo and Rebecca....
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Comment on agent fees
Quite high but you do get the service.
Was this helpful? Yes
By: David Hatch
Nov 09, 2016
View all comments (1)
Dear 'JA' Thank you for taking your time to add this review about your dealings with Rebecca and Matteo. I was very pleased to read your comment and we look forward to many future dealings. Kind regards David Hatch, Director.....
Nov 07,2016
Minithumbup
By:
Nov 07,2016
1 people found
this helpful
I would like to share my experience with as many landlords as possible!! Since having bought my propertis they have always been managed by the same agency which, I used to believe was taking care of everything for me while I was abroad! Great! Until I decided to pay a visit to some of them to obviously check part of my portfolio. It was a disaster, I couldn't believe the way my properties were left!!! So bad that I decided to go legally against the agency!!! Luckily I remember some time before I...
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Comment on agent fees
You won't pay enough
Was this helpful? Yes
By: David Hatch
Nov 07, 2016
View all comments (1)
Dear 'Sandra' Thank you very much for taking your time to add this review. I was very pleased to read about your experiences with Matteo and Maarten. Once again thank you for adding this review and we look forward to many future dealings. Kind regards David Hatch, Director.....
Nov 07,2016
Minithumbup
By:
Nov 07,2016
1 people found
this helpful
Really like how Rebecca works. She understood the market, knew what she was doing and worked proactively. Within a couple of days after taking on my property she found me good quality tenants. Very happy to work with her, actually work with her again on another property....
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By: David Hatch
Nov 07, 2016
View all comments (1)
Dear 'KZ' Thank you for taking your time to add this review about your dealings with Rebecca. I was very pleased to read about the services she and her team offered and we look forward to many future dealings, Kind regards David Hatch, Director.....
Oct 28,2016
Minithumbup
By:
Oct 28,2016
1 people found
this helpful
Big thank you to Rachel with all the help with renting the property. The flat met our expectations! She's been very friendly and professional all the time!...
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Comment on agent fees
A bit pricey, but what else you can expect in London!
Was this helpful? Yes
By: David Hatch
Oct 28, 2016
View all comments (1)
Dear 'Kristina' Thank you for taking your time to add this review about your experiences with Rachel. I am pleased she was able to assist you find a suitable property and we hope you enjoy your new home. We look forward to many future dealings. Kind regards David Hatch, Director.....
Oct 28,2016
Minithumbup
By:
Oct 28,2016
1 people found
this helpful
We were very pleased with the property that Rachel has recommended to us when we enquired about a different property. She was friendly and professional when dealing with all queries....
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Comment on agent fees
A bit pricey
Was this helpful? Yes
By: David Hatch
Oct 28, 2016
View all comments (1)
Dear 'Rytis' Thank you for adding this review about Rachel. I was pleased to read about your experiences and we look forward to many future dealings, kind regards David Hatch, Director.....
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
A massive thankyou to Rachel. she's been great, right from the point of booking in the valuation, thorough feedback on viewings and then agreeing a tenancy. Always very friendly and professional. Thank you!...
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Comment on agent fees
Very fair and competitive fees
Was this helpful? Yes

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
109 8 280 19 126 3 174 1 22 8

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Property Consultant
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Agent Fees

We work on a no sale - no fee basis.
Please directly contact us to discuss our services and fee levels.
We offer Free Valuations and repeat customer discounts.
Last updated at 3:21 PM 24/08/2015 by allAgents

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE
At Alex Neil we are committed to providing you with a first-class service. If for any reason youare not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again. The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 3:21 PM 24/08/2015 by allAgents

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Canary Wharf
2-4 Westferry Road, London E14 8JT
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South East
146 Lower Road, London SE16 2UN
(382)

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