• Owen Setter
    Owen Setter
  • Rebecca Donnelly
    Rebecca Donnelly
  • Lucia Ludwig
    Lucia Ludwig
  • Matteo Congedo
    Matteo Congedo
  • Priscilla Hampton
    Priscilla Hampton
  • Long Nguyen
    Long Nguyen
  • Anh Le
    Anh Le
  • Daniel Ervin
    Daniel Ervin
  • Rebeka Kapitany
    Rebeka Kapitany
  • Habib Rahman
    Habib Rahman
  • Swayze Santana
    Swayze Santana
  • Lauren Durrant
    Lauren Durrant
  • Daniel Lawrence
    Daniel Lawrence
  • Samsul Alom
    Samsul Alom
  • Harry Neal
    Harry Neal
  • Jeri Bolton
    Jeri Bolton
  • Pietro Scano
    Pietro Scano
  • Yasmin Lehal
    Yasmin Lehal
Alex Neil Estate Agents of London offer a comprehensive portfolio of property both for sale and to let. Primarily covering the Docklands, East and South East London areas, whether you are looking to s Read full description...Alex Neil Estate Agents of London offer a comprehensive portfolio of property both for sale and to let. Primarily covering the Docklands, East and South East London areas, whether you are looking to sell, let, buy or rent your home our coverage of London encompasses North and South of the River Thames, extending to areas East and West of Canary Wharf and Canada Water. We offer properties for sale and letting that range in style from quality flats, to luxury houses and penthouse apartments often with river, dockside or London city views.

Catering for a plethora of property and lifestyle requirements, our services cover all aspects of buying, selling and letting properties in Docklands, East and South East London. Alex Neil's experienced team of estate agents can expertly advise on London property purchase, sales, lettings, new homes, property management and investments within Docklands and the wider London conurbation.
Oct 17,2017
Minithumbup
Samsul Alom
By: 'Agnes and Marco'
Oct 17,2017
0 people found
this helpful
Samsul was very helpful and professional, he arranged the viewing of the property we were looking for immediately, and he helped us make the right decision. Within a few days we already had the acceptance offer signed. Everything went very fast and smoothly thanks to his highly efficient service. Thank you Samsul for the excellent job!...
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Oct 11,2017
Minithumbup
Rebeka Kapitany
Priscilla Hampton
By: 'Nonsensei'
Oct 11,2017
1 people found
this helpful
This was the first collaboration with Alex Neil. Rebeka helped to quickly find a property suited for us, Priscilla and Yasmin took care of the rest. I strongly recommend their professional service. Thanks again to all three of you!...
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Comment on agent fees
The fees were less than we expected, or what we've seen at other agencies.
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 11, 2017
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Dear 'Nonsensei' Thank you for adding this review, we were very pleased to read your comments regarding your dealings with Rebeka, Priscilla and Yasmin. We look forward to many future dealings, Kind regards Alex Neil Estate Agents ...
Oct 10,2017
Minithumbdown
By: 'Sid'
Oct 10,2017
0 people found
this helpful
I had rented a property through them. I would say they have been the worst agency I have worked with ever. When I called them initially for maintenance issues, they were very rude and said clearly that it's not their issue without even verifying the request. When the problem became so huge that the property was no longer uninhabitable they still delayed it unnecessarily. My friends who pay much less agent fees with other agents were provided so much better services, that I almost feel conne...
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Comment on agent fees
Not worth it. Forget your money and run away
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 11, 2017
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Dear 'Sid' We are very surprised to read your comments as our records show our property management department are keeping you constantly informed of your faulty boiler matters. Please be advised that we have reported all matters to your landlord and we are awaiting their confirmation to proceed with the replacement, please note that given the high costs involved with the boiler replacement we must obtain consent from the Landlord before instructing our contractors to proceed. Our Property Manag ...
Oct 10,2017
Minithumbup
Daniel Ervin
By: 'Magdalena'
Oct 10,2017
1 people found
this helpful
Quick and professional service. Dan was punctual, polite and quick to respond to emails. Thank you for finding us the property. Top service!...
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By: Alex Neil Estate Agents
Oct 11, 2017
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Dear 'Magdalena' Thank you for adding this review, we were very pleased to read your comments about Daniel and we look forward to many future dealings, Kind regards Alex Neil Estate Agents ...
Oct 08,2017
Minithumbup
Priscilla Hampton
By: 'Mrs Bacon'
Oct 08,2017
1 people found
this helpful
Priscilla was incredibly helpful in organising the preparation of my flat for the new tenants. Nothing was too much trouble for her. Her response to all that needed to be done and her professional attitude was amazing. Thank you very much....
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Comment on agent fees
Worth every penny!
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By: Alex Neil Estate Agents
Oct 09, 2017
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Dear 'Mrs Bacon' Thank you for taking your time to add this review. We were very pleased to read your comments and we look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Oct 06,2017
Minithumbdown
Priscilla Hampton
By: 'Kai'
Oct 06,2017
1 people found
this helpful
Priscilla had been very helpful with our sale. She was very prompt in responding to our emails and calls and very proactive with progress updates....
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By: Alex Neil Estate Agents
Oct 09, 2017
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Dear 'Kai' Thank you for taking your time to add this review. We were very pleased to read your comments and we look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Oct 01,2017
Minithumbup
Anh Le
By: 'Laura'
Oct 01,2017
1 people found
this helpful
We were first shown the property by Anh and found him to be very friendly and polite. He continually advised us to the best of his knowledge on how to proceed with putting in an offer, and all the next steps. He checked in with us often to keep us updated and to see if we needed anything. The process was a bit complicated (problems with past tenants) but he was very open and helpful. He kept fighting our corner and trying hard to sort things out. We felt very looked after by Anh, and that he was...
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Comment on agent fees
Very reasonable considering what other agencies charge.
Was this helpful? Yes
By: Alex Neil Estate Agents
Oct 02, 2017
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Dear 'Laura' Thank you very much for taking your time to add this review, we were very pleased to read your comments and we look forward to many future dealings, kind regards Alex Neil Estate Agents. ...
Oct 01,2017
Minithumbup
Long Nguyen
By: 'John'
Oct 01,2017
0 people found
this helpful
Long helped me sell my flat at the price I wanted after only 2 viewings! I am happy with the services provided by Alex Neil and Long....
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Comment on agent fees
Good
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By: Alex Neil Estate Agents
Oct 02, 2017
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Dear "John" Thank you for taking your time to add this review and for choosing our services. We look forward to many future dealings, kind regards Alex Neil Estate Agents ...
Sep 28,2017
Minithumbup
Long Nguyen
Matteo Congedo
By: 'Daniel'
Sep 28,2017
1 people found
this helpful
My friend told me to go with Alex Neil because he bought from them a few years ago. They are very good agents. After a week of being in contact with them, I managed to find some where which I am buying. These guys lived up to the expectations. Well done...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 28, 2017
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Dear 'Daniel' Thank you for taking your time to add this review, we were very pleased to read your comments and we look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Sep 28,2017
Minithumbup
Daniel Ervin
Matteo Congedo
By: 'John'
Sep 28,2017
1 people found
this helpful
excellent service by alex neil, Daniel and Matteo were so helpfull. As a long standing landlord with experience with different agencies I am very pleased Alex neil are managing my properties....
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Comment on agent fees
Reasonable
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By: Alex Neil Estate Agents
Sep 28, 2017
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Dear 'John' Thank you for taking your time to add this review, we were very pleased to read your comments and we look forward to many future dealings, kind regards Alex Neil Estate Agents. ...
Sep 28,2017
Minithumbup
By: 'Gail & David Rice'
Sep 28,2017
1 people found
this helpful
First time using Alex Neil. Will definitely use them again. Daniel is a real great representative for your company. Professional & efficient....
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By: Alex Neil Estate Agents
Sep 28, 2017
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Dear 'Gail & David Rice' Thank you for adding these kind words, we look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Sep 28,2017
Minithumbup
Daniel Ervin
By: 'David Rice'
Sep 28,2017
1 people found
this helpful
Never had I wrote a review in my lifetime but Daniel deserves one. My wife and I recently decided to let my mother's property and Daniel was precise with what we could achieve, quick and had tenants in the property within a more than suitable timeline....
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Comment on agent fees
good
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 28, 2017
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Dear 'David Rice' Thank you for taking your time to add this review about your dealings with Daniel, we look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Sep 27,2017
Minithumbup
Daniel Ervin
Habib Rahman
By: 'Alison'
Sep 27,2017
1 people found
this helpful
My experience in dealing with Alex Neil Estate Agents when looking for a rental property has been very positive even from from the first phone call. Habib was exceptionally polite, professionally responsive and incredibly helpful in finding suitable properties for me to view that met my requirements. Daniel stepped in to show me around a property as his colleague was unwell. Daniel is very polite, professionally mannered and provided me with all the information required both at the flat and i...
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Comment on agent fees
They were very reasonable and far less than other agents, I think it was due to a current deal they were offering - so lucky me!
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By: Alex Neil Estate Agents
Sep 28, 2017
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Dear 'Alison' Thank you for taking your time to add this review, we were very pleased to read your comments and we look forward to many future dealings. Kind regards Alex Neil Estate Agents ...
Sep 26,2017
Minithumbup
Matteo Congedo
Long Nguyen
By: 'Wmin'
Sep 26,2017
1 people found
this helpful
I chose to go with Alex Neil to sell my flat because I live local. Matteo did the valuation at my and on the next day, Long found me a buyer. They are so good and I am so happy with the services provided by the team! Great job!...
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Comment on agent fees
Fair
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 26, 2017
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Dear 'Wmin' Thank you for taking your time to add this review, we were very pleased to read your comments and we look forward to progressing your sale. Kind regards Alex Neil Estate Agents ...
Sep 25,2017
Minithumbdown
By: 'Kathryn'
Sep 25,2017
0 people found
this helpful
I have used Alex Neil for about five years and I would describe the level of service as pretty average. It takes a while for people to respond to emails and I usually have to chase up questions, the people who work on my account frequently change with no notice and it seems that the individual staff members do not talk to each other as I have received multiple emails about the same issue and also even been asked to re-send questions as one member of staff did not update the other one. I am base...
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Comment on agent fees
On the high side, given the average level of service.
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 26, 2017
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Dear 'Kathryn' We are sorry you have felt the need to add these comments. We will address these matter internally and ensure that overseas customers are contacted during appropriate hours. Regards Alex Neil Estate Agents. ...
Sep 21,2017
Minithumbup
Owen Setter
By: 'Laurita'
Sep 21,2017
1 people found
this helpful
Service I have received from Alex Neil has been amazing . My interactions with all staff I have engaged with have been very positive and profesional. I would like to take this occasion to thank you to Owen in particular for all his assistance during this two years . Communication have also been Excellent . I had a really good experience and I highly recommend them ....
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 22, 2017
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Dear 'Laurita' Thank you for taking your time to add this review, We were very pleased to read your comments and we look forward to many future dealings, kind regards Alex Neil Estate Agents ...
Sep 19,2017
Minithumbup
Owen Setter
By: 'SPerera'
Sep 19,2017
1 people found
this helpful
Alex Neil have been my agents for almost two and a half years now and the service I have received has been excellent. They took over at a difficult time when our previous agents had defrauded our landlord. The service and advice provided by Owen has always been top notch and I would highly recommend them to any prospective tenants or landlords....
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 19, 2017
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Dear 'SPerera' Thank you very much for taking your time to add these kind words, we were very pleased to read your comments regarding your dealings with Owen and his team and we look forward to many future dealings, kind regards Alex Neil Estate Agents ...
Sep 19,2017
Minithumbup
Long Nguyen
Matteo Congedo
By: 'MarkP'
Sep 19,2017
1 people found
this helpful
Amazing work by these two professionals and Alex Neil. I would recommend anyone looking to buy to Alex Neil. Good job....
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Sep 19, 2017
View all comments (1)
Dear 'MarkP' Thank you for adding this review, we hope you enjoy your new home and look forward to many future dealings, kind regards Alex Neil Estate Agents ...
Sep 18,2017
Minithumbup
Habib Rahman
By: 'Simon'
Sep 18,2017
1 people found
this helpful
Habib has been really friendly and helpful in our search for a property. He shows genuine concern for tenant requirements and listens to feedback. I don't have any criticisms and after using estate agents in the past I can honestly say he's one of the better ones....
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Comment on agent fees
The Agent's fees are reasonable and, based on my experience, slightly lower than others.
Was this helpful? Yes
By: David Hatch
Sep 18, 2017
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Dear 'Simon' Thank you for taking your time to add this review, we hope you enjoy your new tenancy and look forward to many future dealings, Alex Neil Estate Agents ...
Sep 15,2017
Minithumbup
Matteo Congedo
Priscilla Hampton
By: 'Amin'
Sep 15,2017
2 people found
this helpful
Both individual very helpful . Priscilla always followed up on the progress of my purchase and kept me informed throughout. I would happily recommend them to everyone....
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Was this helpful? Yes
By: David Hatch
Sep 18, 2017
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Dear 'Amin' Thank you for adding these kind words, I was pleased to read about your dealings with Matteo and Priscilla and we look forward to many future dealings, kind regards David Hatch, Director ...
Sep 14,2017
Minithumbup
Matteo Congedo
Priscilla Hampton
By: 'RCB'
Sep 14,2017
1 people found
this helpful
Matteo sold my ex LA flat within a matter of weeks when it had languished on the market with different agents for nearly a year. I had viewed other properties with him before I engaged Alex Neil and he was always cheerful, energised and knew the properties. Not all agents bother to know the properties they are selling, nor the surrounding area, Matteo did, and that, coupled with his nice and professional demeanour was a pleasure to deal with. Priscilla organised the follow up and was tenancio...
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Comment on agent fees
Fees are standard for the area
Was this helpful? Yes
By: David Hatch
Sep 14, 2017
View all comments (1)
Dear 'RCB' Thank you for taking your time to add these very kind words about your dealings with Matteo and Priscilla. I was really pleased to read your comments and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 13,2017
Minithumbup
Anh Le
By: 'Leif Johnson'
Sep 13,2017
1 people found
this helpful
Anh was very well mannered, helpful and above all honest. He put us a ease and helped us make our decision....
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By: David Hatch
Sep 13, 2017
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Dear 'Leif Johnson' Thank you for taking your time to add this review and we look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 13,2017
Minithumbup
By: 'Mhairi'
Sep 13,2017
1 people found
this helpful
Process was straight forward enough with the contractual agreement; this process was very thorough. In terms of dealings, generally resolved issues at a fair speed. Disappointed when handed keys no professional clean but they did offer for us to come back and the issue would be resolved but sadly this didn't suit due to the time between moving for us. Offer of resolution was appreciated....
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Comment on agent fees
Standard Fees.
Was this helpful? Yes
By: David Hatch
Sep 14, 2017
View all comments (1)
Dear 'Mhairi' Thank you for taking your time to add this review, I am glad you enjoyed our services and we look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 11,2017
Minithumbdown
By: 'Yvonne o'
Sep 11,2017
0 people found
this helpful
I regret ever using alex Neil as an estate agent to getting my first property. They don't provide urgent management for mantainace issues. Issues dealt with 31 days after the initial request date. Making the the time in the property within the 31 days unbearable and inhabitable. Some urgent issues still not rectified even after 31 days of initial request. These issues where even escalated to the director of Alex Neil and still not rectified, the director also failed to provide any acknowledgem...
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Comment on agent fees
Not worth it
Was this helpful? Yes
By: david hatch
Sep 12, 2017
View all comments (1)
Dear 'Yvonne o' We are sorry to read your comments and that you have felt the need to add this review. Our Property Management department have reported all matters to the Landlord and action is currently being taken accordingly. Our records show you have received many responses regarding your concerns and maintenance issues and please continue to liaise with our Property Management department regarding any further issues you may have. Regards Alex Neil Estate Agents. ...
Sep 11,2017
Minithumbdown
Owen Setter
By: '1505'
Sep 11,2017
0 people found
this helpful
Recently ended my tenancy with Alex Neil. Had a positive experience generally they always got back to me very quickly with any problems that arose. The landlord seemed to be slower to resolve issues but Alex Neil did their best to speed up the process. The only issue I had with Alex Neil was when our tenancy was ending the staff at Canary Wharf branch bombarded us with calls, texts and emails for viewings. We had no problem with the viewings but when your phone is going off every hour and yo...
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Comment on agent fees
Bad very expensive!
Was this helpful? Yes
By: David Hatch
Sep 12, 2017
View all comments (1)
Dear '1505' Thank you for taking your time to add this review, I was pleased to read your positive comments and sorry to read your negative ones. In relation to your office staff comments please be advised that this is not the service standards I expect our staff to offer and I will be addressing all matters to ensure other customers do not experience these issues. Kind regards David Hatch, Director ...
Sep 08,2017
Minithumbup
Matteo Congedo
By: 'Wale'
Sep 08,2017
1 people found
this helpful
Matteo assisted me with quick sale of my flat. He sold it in a record time. I found him personable, bright & positive and he came up with ideas to sell the property quickly. I would recommend him to anyone who wishes to buy or sell a property....
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Comment on agent fees
good
Was this helpful? Yes
By: David Hatch
Sep 08, 2017
View all comments (1)
Dear 'Wale' Thank you for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 07,2017
Minithumbup
Long Nguyen
By: 'Thanh'
Sep 07,2017
1 people found
this helpful
Long is enthusiastic about his job. Polite and gentleman with a good knowledge of the area surrounding the properties. He is also not pushy for making you to buy the property...
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Was this helpful? Yes
By: David Hatch
Sep 08, 2017
View all comments (1)
Dear 'Thanh' Thank you very much for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 07,2017
Minithumbup
Rebeka Kapitany
By: 'Rito and Kate'
Sep 07,2017
1 people found
this helpful
Rebeka was really professional in handling our inquiries and special requests during our negotiation of a property. She responded quickly and works hard to meet your expectations even working beyond the usual hours. Her valuable experience in dealing with landlords, and potential lessees was one of the key reasons why we took the property she was offering. Good job Rebeka, keep it up!...
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Comment on agent fees
good
Was this helpful? Yes
By: David Hatch
Sep 08, 2017
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Dear 'Rito and Kate' Thank you very much for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 05,2017
Minithumbup
Priscilla Hampton
By: 'KZ'
Sep 05,2017
1 people found
this helpful
Priscilla is very much hands on with her job, always respond to emails and enquiries promptly, friendly and patient when dealing with issues....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
By: David Hatch
Sep 08, 2017
View all comments (1)
Dear 'KZ' Thank you very much for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings. Kind regards David Hatch, Director ...
Aug 31,2017
Minithumbup
Rebeka Kapitany
By: 'Viktor'
Aug 31,2017
1 people found
this helpful
Rebeka is an excellent professional, quickly establishing the clients' needs and finding the best possible solution. She found a great flat for us within a very short timespan. I'm only hoping that the excellent service continues with the later, and more crucial, stages of our application and we see a seamless move-in. In this respect I think it's best if clients are asked to write reviews after the move-in date to provide a more holistic opinion....
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By: David Hatch
Aug 31, 2017
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Dear 'Viktor' Thank you for taking your time to add this review, I was very pleased to read your comments and we look forward to many future dealings, kind regards David Hatch, Director ...

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Review statistics

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143 9 396 22 171 5 213 1 28 8

Job vacancies

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Agent Fees

We work on a no sale - no fee basis.

Please directly contact us to discuss our services and fee levels.

We offer Free Valuations and repeat customer discounts.
Last updated at 3:35 PM 24/08/2015 by allAgents

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 3:35 PM 24/08/2015 by allAgents
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