Alex Neil Estate Agents
4.8/5, 2338 reviews
97% recommended
96% sales valuation accuracy
97% sales fee satisfaction
91% lettings valuation accuracy
95% lettings fee satisfaction
Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Kent and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.South of the River Thames we focus our coverage on Tower Bridge, Shad ... show more Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Kent and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.

South of the River Thames we focus our coverage on Tower Bridge, Shad Thames and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath to Woolwich, Abbey Wood and Lewisham through to Kent.

Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.

Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We've hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA and Australia attracting many unique overseas investors and potential homeowners.

We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.

Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".

Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Kent and Essex.

Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.
Visit our website - www.alexneil.com

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 97% £32,900 £4,750,000
Lettings 91% 95% £490 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
273 11 1113 41 337 7 494 7 40 15
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Great sale and experience. Very good service ......”

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Nov 14,2019
Minithumbup
Michelle Holford
Bora
By: 'Harry S'
Nov 14,2019
1 people found
this helpful
Great sale and experience. Very good service from the team at Alex Neil!!! From the start with Bora then to the sales progressor Michelle. Would certainly use and recommend again...
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Nov 14, 2019
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Dear Harry, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Time very well spent!!! No messing about, vie......”

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Nov 11,2019
Minithumbup
Bora
By: 'Alexander'
Nov 11,2019
1 people found
this helpful
Time very well spent!!! No messing about, viewing and all my questions answered. Very happy tenant thanks to Alex Neil and Bora’s pro active approach....
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By: Alex Neil Estate Agents
Nov 12, 2019
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Dear Alexander, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Super amazing services provided from Magic an......”

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Oct 31,2019
Minithumbup
Maciej
Harry
By: 'Greg B'
Oct 31,2019
1 people found
this helpful
Super amazing services provided from Magic and Harry. Tit was a pleasure meeting both gentlemen. I found my new property !...
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By: Alex Neil Estate Agents
Oct 31, 2019
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Dear Greg, Thank you for taking time out to leave this review about our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry and Majic were fantastic throughout th......”

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Oct 31,2019
Minithumbup
By: 'David'
Oct 31,2019
0 people found
this helpful
Harry and Majic were fantastic throughout the whole process. They guided me every step of the way until my property was sold....
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By: Alex Neil Estate Agents
Oct 31, 2019
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Dear David, Thank you for leaving such a positive review of your experience of dealing with us. We look forward to helping you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara is a great asset to the Alex Neil. She ......”

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Oct 30,2019
Minithumbup
Sara
By: 'Temi Y'
Oct 30,2019
0 people found
this helpful
Sara is a great asset to the Alex Neil. She gave me an exceptionally great service. Her professionalism and enthusiasm is commendable and would recommend many friends and family towards her direction if they were looking for properties....
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By: Alex Neil Estate Agents
Oct 30, 2019
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Dear Temi, Thank you for taking the time to leave this positive review about the service you received from our team. We were very pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Fantastic service from the first phone call t......”

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Oct 29,2019
Minithumbup
Bora
By: 'Manra'
Oct 29,2019
1 people found
this helpful
Fantastic service from the first phone call to moving in. Had a very pleasant time and it went as smoothly as possible. Very happy with Alex Neil and the team...
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By: Alex Neil Estate Agents
Oct 29, 2019
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Dear Manra, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Super friendly team! Very quick and efficient......”

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Oct 29,2019
Minithumbup
Harry
Mohammad
By: 'Chloe Brown'
Oct 29,2019
1 people found
this helpful
Super friendly team! Very quick and efficient. Was impressed with Harry And Moe who helped me find the right property. Highly recommend...
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By: Alex Neil Estate Agents
Oct 29, 2019
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Dear Chloe, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara and Daniel were great, helpful and patie......”

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Oct 29,2019
Minithumbup
Sara
Daniel
By: 'Polina Winsp'
Oct 29,2019
1 people found
this helpful
Sara and Daniel were great, helpful and patient. Looking for house can be stressful but it was a pleasure dealing with them. I would definitely recommend you...
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By: Alex Neil Estate Agents
Oct 29, 2019
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Dear Polina, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“I contact Tommaso from Alex Neil...”

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Oct 29,2019
Minithumbup
Tommaso
Sara
By: 'Cos'
Oct 29,2019
1 people found
this helpful
I contact Tommaso from Alex Neil because I wanted to sell my flat I must admit that I really did a great job finding a suitable buyer, thanks to Sara which help me while Tommaso was off....
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By: Alex Neil Estate Agents
Oct 30, 2019
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Dear Cos, Thank you for taking the time to leave this positive review about the service you received from our team. We were very pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great service provided by Sara (the Agent) an......”

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Oct 28,2019
Minithumbup
Sara
By: 'Mr Dawson'
Oct 28,2019
1 people found
this helpful
Great service provided by Sara (the Agent) and Rabeya, which took care of the regency process. Will definitely recommend to family Thank you for your help and support...
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By: Alex Neil Estate Agents
Oct 29, 2019
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Dear Mr Dawson, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I had such a positive experience with Sara.S......”

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Oct 28,2019
Minithumbup
Sara
By: 'Karen Wood'
Oct 28,2019
1 people found
this helpful
I had such a positive experience with Sara. She was incredibly helpful, giving us advise on everything we needed. She exceeded our expectations. Thank you...
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By: Alex Neil Estate Agents
Oct 29, 2019
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Dear Karen, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent service from Magic and Mohammad. Ve......”

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Oct 28,2019
Minithumbup
Mohammad
Maciej
By: 'Dave Smith'
Oct 28,2019
1 people found
this helpful
Excellent service from Magic and Mohammad. Very impressed by the speed and effort of both negotiators. Would definately use this agent again in the future!...
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By: Alex Neil Estate Agents
Oct 29, 2019
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Dear Dave, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Great service provided by SaraWe kept inform......”

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Oct 28,2019
Minithumbup
Sara
Michelle Holford
By: 'Patel'
Oct 28,2019
1 people found
this helpful
Great service provided by Sara We kept informed at every stage by Sara and Michelle and given excellent advice throughout. A big thank you , it was a please to work with you...
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By: Alex Neil Estate Agents
Oct 29, 2019
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Dear Patel, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Helpful staff members did whatever they could......”

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Oct 28,2019
Minithumbup
Maciej
Mohammad
By: 'Paul Simon'
Oct 28,2019
1 people found
this helpful
Helpful staff members did whatever they could to find me my perfect new home. I was very pleased dealing with Mohammad & Magic from the canary wharf office. Best estate agents i have dealt with in my experience...
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By: Alex Neil Estate Agents
Oct 29, 2019
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Dear Paul, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara was great in her approach towards me.Pr......”

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Oct 28,2019
Minithumbup
Sara
By: 'Mark Boen'
Oct 28,2019
1 people found
this helpful
Sara was great in her approach towards me. Professional, reliable and friendly. Not like any other agent Thank you to you and Alex Neil...
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By: Alex Neil Estate Agents
Oct 29, 2019
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Dear Mark, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“He was very professional thorough helpful and......”

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Oct 25,2019
Minithumbup
By: 'Kunle Falana'
Oct 25,2019
1 people found
this helpful
He was very professional thorough helpful and can only say thank you E6 6NT He was very helpful from start to finish...
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By: Alex Neil Estate Agents
Oct 25, 2019
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Dear Kunle, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Having received a positive call from Harry I ......”

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Oct 24,2019
Minithumbup
Harry
By: 'Zakia khan'
Oct 24,2019
1 people found
this helpful
Having received a positive call from Harry I had a fifth viewing at a property that was above expectations in mid August. The service carried through from Harry at the sale point and then through to sales progression with Michelle has been truelly exceptional. Both ...
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By: Alex Neil Estate Agents
Oct 24, 2019
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Dear Zakia, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Very positive and professional. I received we......”

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Oct 23,2019
Minithumbup
Bora
By: 'Sharon'
Oct 23,2019
1 people found
this helpful
Very positive and professional. I received weekly updates and feedback from viewings at my property. Bora was exceptional and over delivered. Very happy with Alex Neil Estate Agents!!!...
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By: Alex Neil Estate Agents
Oct 23, 2019
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Dear Sharon, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Had my property on the market until i chose t......”

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Oct 17,2019
Minithumbup
Bora
By: 'Julian'
Oct 17,2019
1 people found
this helpful
Had my property on the market until i chose to use another agent and that was Alex Neil. Had a great service and what took months with others only took 48 hours with Alex Neil and Bora. Very quick to get viewings and now my property ...
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By: Alex Neil Estate Agents
Oct 17, 2019
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Dear Julian, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I have had a great experience with Mohamad wh......”

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Oct 16,2019
Minithumbup
Mohammad
By: 'Ahmed'
Oct 16,2019
1 people found
this helpful
I have had a great experience with Mohamad who was very professional and helped me when i looked to rent a property...
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By: Alex Neil Estate Agents
Oct 16, 2019
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Dear Ahmed, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Have had such a positive time looking for a p......”

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Oct 16,2019
Minithumbup
Mohammad
Maciej
By: 'Lenny king'
Oct 16,2019
1 people found
this helpful
Have had such a positive time looking for a property. Very helpful staff and workers. Would highly reccommend using this agency for flat search...
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By: Alex Neil Estate Agents
Oct 16, 2019
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Dear Lenny, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant service and very professional. Made......”

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Oct 15,2019
Minithumbup
Bora
Do Yeon
By: 'Owen'
Oct 15,2019
1 people found
this helpful
Brilliant service and very professional. Made renting so easy and me and my partner are extremely happy. Would use again, hopefully when we our buying next....
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By: Alex Neil Estate Agents
Oct 15, 2019
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Dear Owen, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara agreed a great offer for me and Michelle......”

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Oct 15,2019
Minithumbup
Sara
Michelle Holford
By: 'Jas Rupert'
Oct 15,2019
1 people found
this helpful
Sara agreed a great offer for me and Michelle supported the sale progression of my flat in a very professional way....
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By: Alex Neil Estate Agents
Oct 15, 2019
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Dear Jas Rupert, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great teamExcellent valuation received by M......”

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Oct 13,2019
Minithumbup
Sara
Matteo Congedo
By: 'D. K.'
Oct 13,2019
1 people found
this helpful
Great team Excellent valuation received by Matteo Congedo. His team started arranging viewing straight away and Sara Garzelli, from the sale team, got me a brilliant offer in a week time. I will definitely come back to Alex Neil in the future...
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By: Alex Neil Estate Agents
Oct 14, 2019
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Dear "D.K." Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Daniel has been very helpful and responsive d......”

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Oct 10,2019
Minithumbup
Daniel
Tommaso
By: 'Lyuba'
Oct 10,2019
1 people found
this helpful
Daniel has been very helpful and responsive during the sales process. He answered all my questions and provided guidance on the process. All viewings were arranged promptly and with no hassle. The initial viewing was attended by Tom and that was well very well organised ...
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By: Alex Neil Estate Agents
Oct 11, 2019
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Dear Lyuba, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“It is great to find an Estate Agent who actua......”

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Oct 10,2019
Minithumbup
Bora
By: 'Gulsen'
Oct 10,2019
1 people found
this helpful
It is great to find an Estate Agent who actually knows what they are doing. Alex Neil have been great in letting my property for a few years now and i cannot be happy enough. Bora has been a great help with the let this ...
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By: Alex Neil Estate Agents
Oct 11, 2019
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Dear Gulsen, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“The Alex Neil team of Daniel, Tomasso and Sar......”

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Oct 10,2019
Minithumbup
Daniel
Tommaso
By: 'Mike Cohen'
Oct 10,2019
1 people found
this helpful
The Alex Neil team of Daniel, Tomasso and Sarah are very efficient to deal with, friendly always to talk to, and professional in their dealings at all times. They were able to find me a buyer for my flat within 7 days which in the current ...
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By: Alex Neil Estate Agents
Oct 11, 2019
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Dear Mike, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant service provided by Sara and Tom.S......”

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Oct 09,2019
Minithumbup
Sara
Tommaso
By: 'Cristiana Valesco'
Oct 09,2019
1 people found
this helpful
Brilliant service provided by Sara and Tom. Secured me a buyer within 2 weeks Thanks for your great help Will definitely recommend...
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By: Alex Neil Estate Agents
Oct 10, 2019
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Dear Cristiana, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry was a great agent to deal with and alwa......”

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Oct 04,2019
Minithumbup
Harry
Michelle Holford
By: 'Anthony Lam'
Oct 04,2019
1 people found
this helpful
Harry was a great agent to deal with and always on the case and with an excellent knowledge of the local market. His ability to communicate well added to his overall service which was great to experience. He's open and will always do the best ...
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By: Alex Neil Estate Agents
Oct 05, 2019
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Deay Anthony, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Exceptional service in selling my home. Very ......”

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Oct 03,2019
Minithumbup
Bora
By: 'Jamie F'
Oct 03,2019
1 people found
this helpful
Exceptional service in selling my home. Very proactive and knowledgeable!!! Very happy and actioned what was promised. Would highly recommend to anyone....
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By: Alex Neil Estate Agents
Oct 04, 2019
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Dear Jamie, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:43 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 12:44 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:02 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:41 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:30 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:39 AM 01/10/2019 by allAgents

Awards won by Alex Neil Estate Agents

Individual Branch Awards

London, E14

London, SE16

London, E3


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