• Owen Setter
    Owen Setter
  • Gilbert Francoise
    Gilbert Francoise
  • Rachel Timney
    Rachel Timney
  • Rebecca Donnelly
    Rebecca Donnelly
  • Kamen Kiryakov
    Kamen Kiryakov
  • Lucia Ludwig
    Lucia Ludwig
  • Matteo Congedo
    Matteo Congedo
  • Priscilla Hampton
    Priscilla Hampton
  • Maarten De Coninck
    Maarten De Coninck
  • Dejon Anaughe
    Dejon Anaughe
  • Shaun Marcelle
    Shaun Marcelle
  • Carly Murray
    Carly Murray
  • Diana Anghel
    Diana Anghel
  • Camilla Akers
    Camilla Akers
  • claim your profile
    Claudette Shay
  • Hannah Critchlow
    Hannah Critchlow
  • Nathan May
    Nathan May
We are a highly respected independent London estate agency firm that offers traditional values of honesty and integrity, combined with the latest technological advances to provide our customers with t Read full description...We are a highly respected independent London estate agency firm that offers traditional values of honesty and integrity, combined with the latest technological advances to provide our customers with the finest personal service. The key to our success is our enthusiastic, dedicated and highly motivated staff members who offer a combined wealth of industry experience and local knowledge, ensuring that our customers receive the highest level of service and specialist advice on selling, letting, buying or renting a property. With over 28 years trading, we pride ourselves on building long standing relationships with our customers and never forget that the most valuable assets to our business is our company reputation, our customer repeat business and many future recommendations.
Feb 27,2017
Minithumbup
By:
Feb 27,2017
Featured Review
0 people found
this helpful
Very helpful, we where able to move quick and without any issues. Provides flexible viewing times and always available to help....
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Comment on agent fees
good
Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
Featured Review
2 people found
this helpful
I would highly recommend Rachel to anyone looking for a property in London, she was extremely knowledgable, professional and always communicated every step of the process to us. It is very rare to find a property agent that would go that 'extra-mile' for you!!...
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By: David Hatch
Feb 23, 2017
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Dear 'Vaish' Thank you for adding this review. I was pleased to read about your experiences with Rachel and thank you for using our services. We hope you enjoy your new home and we look forward to many future dealings. Kind regards David Hatch, director ...
Feb 23,2017
Minithumbup
By:
Feb 23,2017
Featured Review
2 people found
this helpful
Diana was very helpful throughout the process, from the first steps in arranging viewings all the way through to processing my offer. In addition to the properties I was enquiring about, she also suggested some additional, similar properties for me to see, which were in line with my needs, one of which I chose to proceed with. Throughout, she kept me informed and up to date with developments....
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Comment on agent fees
High compared to the North of England, about par for the course in London.
Was this helpful? Yes
By: David Hatch
Feb 23, 2017
View all comments (1)
Dear 'Jonathan' Thank you for taking your time to add this comment. I was pleased to read about your experiences with Diana and we hope you enjoy your new tenancy. We look forward to many future dealings, Kind regards David Hatch, Director ...
Feb 22,2017
Minithumbup
By:
Feb 22,2017
Featured Review
2 people found
this helpful
Rachel was very helpful, she responded to my queries promptly and arranged viewings for me at short notice. I also really appreciated her help in negotiating the sale. Thank you very much Rachel!...
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Comment on agent fees
n/a
Was this helpful? Yes
By: David Hatch
Feb 23, 2017
View all comments (1)
Dear 'Lara' Thank you for taking the time to add this review, I was pleased to read about your experience with Rachel and we hope you enjoy your new purchase. We look forward to many future dealings. Kind regards David Hatch, Director ...
Feb 20,2017
Minithumbup
By:
Feb 20,2017
Featured Review
2 people found
this helpful
Alex Neil kept me inform all the way, which helps us a great deal as sometime we just need to know some basic updates. Highly recommended as everything was dealt with great professionalism....
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By: David Hatch
Feb 20, 2017
View all comments (1)
Dear "Neil" Thank you for adding this review, I was pleased to read about your experience and thank you for choosing our services. We look forward to many future dealings. Kind regards David Hatch, Director ...
Feb 16,2017
Minithumbup
By:
Feb 16,2017
1 people found
this helpful
We were very impressed with the professional manner in which a sale of our property was handled recently by both Rebecca and Matteo. They accommodated and worked around small difficulties, and kept us posted throughout....
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Comment on agent fees
Comparing with the online agencies, they are very high, but the expert advise and service one gets is worth their fees.
Was this helpful? Yes
By: David Hatch
Feb 16, 2017
View all comments (1)
Dear EL PI Thank you for taking your time to add this review. I was pleased to read about your experiences and we look forward to many future dealings, kind regards David Hatch, Director ...
Feb 16,2017
Minithumbup
By:
Feb 16,2017
1 people found
this helpful
I've had my property to let on the market with an online agency for almost 4 months without any tenants so when Rebecca told me that she could get tenants in within a week, to be very honest I didn't believe it because it had no tenant for 4 months but she proved me wrong! She got tenants in there in less than a week. Rebecca delivered indeed. She was professional, knowledgeable and communicated with me throughout her part of the process. I would highly recommend her. Matteo also was very profes...
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Comment on agent fees
Fees are quite high but they were able to negotiate a longer let with the tenants.
Was this helpful? Yes
Feb 07,2017
Minithumbup
By:
Feb 07,2017
3 people found
this helpful
Priscilla is easy to talk to, very approachable. Very polite and very eager to help! Would recommend Priscilla and colleagues ....
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Was this helpful? Yes
By: David Hatch
Feb 07, 2017
View all comments (1)
Dear 'Chloe' Thank you for adding this review, I was very pleased to read your comments and I am glad you enjoyed the services offered by Priscilla. Thank you for using our services and we look forward to many future dealings, kind regards David Hatch, Director ...
Feb 06,2017
Minithumbup
By:
Feb 06,2017
2 people found
this helpful
Another successful service from the team in Surrey Quays!! Year in and year out you guys deliver!! Very HAPPY and definitely returning next year :)...
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Comment on agent fees
Worth every penny and very competitive
Was this helpful? Yes
By: David Hatch
Feb 06, 2017
View all comments (1)
Dear 'JenC' Thank you for taking your time to add this review, I was pleased to read about your experiences and thank you for your continued custom, we look forward to many future dealings. Kind regards David Hatch, Director ...
Feb 01,2017
Minithumbup
By:
Feb 01,2017
3 people found
this helpful
Matteo was great! He helped me and my partner secure our dream flat :) very charming and helpful. We was abit wary at first about going through an agency but after such a great experience we wouldn't think twice! Thanks Matteo :)...
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Was this helpful? Yes
By: David Hatch
Feb 02, 2017
View all comments (1)
Dear 'Sewell' Thank you for taking your time to add this review, I was very pleased to read about your experiences with Matteo and was very happy that he helped assist you with your property search. We hope you enjoy your new home and we look forward to many future dealings. Kind regards David Hatch, Director ...
Jan 27,2017
Minithumbup
By:
Jan 27,2017
3 people found
this helpful
Rebecca & Matteo handled my sale professionally, efficient and effective, meeting my personal needs and expectation. I would recommend the Alex Neil Duo for any sale/purchases in the SE16 area as they are able to provide a taylor-made service....
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Comment on agent fees
The fees are in fair and in line with the regional competitors
Was this helpful? Yes
By: David Hatch
Jan 27, 2017
View all comments (1)
Dear Matteo' Thank you for taking your time to add this review. I was pleased to read about your experiences and thank you for using our services. Kind regards David Hatch, Director ...
Jan 26,2017
Minithumbup
By:
Jan 26,2017
2 people found
this helpful
customer service as it's best. Rachel was very helpful and knowledgeable about the local property market. prompt responses for all questions and professionals all the way...
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Was this helpful? Yes
Jan 24,2017
Minithumbup
By:
Jan 24,2017
3 people found
this helpful
I was 2 years with Alex Neil as a tenant. I am really happy with their services. Immediate reaction after reporting issues. Very friendly staff. Recommended....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
By: David Hatch
Jan 24, 2017
View all comments (1)
Dear 'Lukasz' Thank you for taking your time to add this review, I was pleased to read your comment and we are glad you enjoyed your tenancy with us. Hope your future move plans go well, kind regards David Hatch, Director ...
Jan 23,2017
Minithumbup
By:
Jan 23,2017
3 people found
this helpful
Easy to deal with, all problems have been resolved very fast. Every single person i met been friendly and polite....
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Comment on agent fees
All the fees are reasonable
Was this helpful? Yes
By: David Hatch
Jan 23, 2017
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Dear 'Nerijus' Thank you for your email, I was glad to read about your experiences and glad you enjoyed your tenancy. We look forward to many future dealings Kind regards David Hatch, Director ...
Jan 20,2017
Minithumbup
By:
Jan 20,2017
3 people found
this helpful
We thank Matteo and Owen for their great help whenever we have problem with the flat. Very helpful and supportive....
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By: David Hatch
Jan 20, 2017
View all comments (1)
Dear 'Eddy Zhu' Thank you for taking your time to add this review, I was pleased to read that you were happy with the services offered by Matteo and Owen. Thank you for using our services, kind regards David Hatch, Director ...
Jan 20,2017
Minithumbup
By:
Jan 20,2017
3 people found
this helpful
Priscilla is extremely professional with excellent customer service; a clear communicator, she responded quickly and helpfully to all my questions. She made the tenancy process very easy to understand and to go through. If you get her assistance you will lucky and well looked after. Thank you Priscilla....
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Was this helpful? Yes
By: David Hatch
Jan 20, 2017
View all comments (1)
Dear 'Luciana' Thank you very much for taking your time to add this review. I was very pleased to read about your experiences with Priscilla and I was glad she offered you full assistance. Thank you for using our services and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Jan 20,2017
Minithumbup
By:
Jan 20,2017
2 people found
this helpful
Maarten is a very likeable personable member of the Alex Neil team. He did a good job of showing me round the property, listened and empathised. In the office Matteo was very positive and I found him to be very helpful in picking out a property that suited my needs. I also interacted with other members of staff and really couldn't fault anyone. A good overall experience....
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Comment on agent fees
I do not believe in paying agents fees, that should be the responsibility of the landlord so my comments are entirely negative on this matter.
Was this helpful? Yes
By: David Hatch
Jan 20, 2017
View all comments (1)
Dear 'Jon Tishler' Thank you for adding this review about the services you received, I was pleased to read your comments and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Jan 20,2017
Minithumbup
By:
Jan 20,2017
1 people found
this helpful
We're in the final stages of securing a flat through AlexNeil, and we've been working with Rachel. She has been incredibly professional and helpful throughout, and has an excellent sense of humour! She stayed out late after our first viewing, so my husband could come and see our new flat, after I knew it was 'the one'. We are confident going forward with her as our contact. Would definitely recommend working with her....
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Comment on agent fees
Not hugely impressed by the high cost of the Agent's fees, although unfortunately this seems to be fairly standard across central London these days. Probably a reaction to the incoming ban...
Was this helpful? Yes
Jan 19,2017
Minithumbup
By:
Jan 19,2017
1 people found
this helpful
I was very pleased with Shaun's assistance in the sale of my flat. He handled the process very quickly and responded quick and helpful to my questions. He also managed to obtain an offer equal to the asking price....
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Comment on agent fees
comparable to other agents
Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
2 people found
this helpful
I rented for one year through Alex Neil and found them to be both efficient and knowledgeable throughout the contract....
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Was this helpful? Yes
By: David Hatch
Jan 16, 2017
View all comments (1)
Dear 'Olivia11' Thank you for adding this review, I was pleased to read that you were happy with our services during your tenancy and we look forward to many future dealings, kind regards David Hatch, Director. ...
Jan 09,2017
Minithumbup
By:
Jan 09,2017
2 people found
this helpful
Very positive person with a lots of good energy :) It was a pleasure to go through the process. Well done!...
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Was this helpful? Yes
By: David Hatch
Jan 09, 2017
View all comments (1)
Dear 'Anna' Thank you for adding this review, I was pleased to read about your experiences with Matteo and we hope you enjoy your new tenancy. Thank you for using our services, kind regards David Hatch, Director ...
Jan 09,2017
Minithumbup
By:
Jan 09,2017
1 people found
this helpful
Matteo is one of the best in the business that I have ever come across. Matteo is polite, professional, friendly and knowledgeable of the properties he will show you. He is on point when conducting viewings knowing everything there is about the property. I look forward to working with Matteo to secure a property....
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Was this helpful? Yes
Jan 06,2017
Minithumbup
By:
Jan 06,2017
2 people found
this helpful
I frequently contacted with many staff members of Alexneil via email and phone, I can feel a strong teamwork spirit under the leadship of branch manager, Mrs. Rebrcca. I can even remember the scene of which Mrs. Rebecca went to my flat to take photos the first time in March this year. So I am really very glad that my flat was finally rent out via Alexneil. I deeply appreciate the whole letting team's help and efforts, involving with Mrs. Rebrcca, Mr.Matteo, Mrs. Priscilla, Mr.Maarten and others....
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Was this helpful? Yes
By: David Hatch
Jan 06, 2017
View all comments (1)
Dear 'WZ' Thank you for taking your time to add this review. I was very pleased to read about your experiences with our South London office and thank you for using our services. We look forward to many future dealings. Kind regards David Hatch, Director. ...
Jan 05,2017
Minithumbup
By:
Jan 05,2017
2 people found
this helpful
My overall experience with Alex Neil was good. Helpful and friendly staff, good communication - starting from all the formalities with contract signing throughout the entire period of tenancy....
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Was this helpful? Yes
By: David Hatch
Jan 05, 2017
View all comments (1)
Dear WB, Thank you for adding this review, I was pleased to read about your experiences and we hope you enjoy your tenancy. Kind regards David Hatch, Director ...
Dec 28,2016
Minithumbup
By:
Dec 28,2016
3 people found
this helpful
Have had the best experience with Alexandra! She was fantastic and was giving us tremendous help and guidance throughtout the renting process. A fabulous 5 star service! Will recommend her to all my friends and family members!...
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Was this helpful? Yes
By: David Hatch
Dec 29, 2016
View all comments (1)
Dear 'Cristina' Thank you very much for leaving this kind review, I was very pleased to read about your experiences and we hope you enjoy your new tenancy. We look forward to many future dealings, kind regards David Hatch, Director ...
Dec 22,2016
Minithumbup
By:
Dec 22,2016
2 people found
this helpful
I was very happy when Alexandra handed me over the keys of my new house. She updated me constantly by phone and emails of every stage that took place, being in touch for me with the seller and his solicitor. Cannot express in words what this meant to me, having my dream becoming reality. She deserves all the credit. I now own my dream house.......
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Was this helpful? Yes
By: David Hatch
Dec 22, 2016
View all comments (1)
Dear 'Brian' Thank you very much for taking your time to leave this review. I was very pleased to read about your experiences with Alexandra and our Canary Wharf office. We hope you enjoy your new home and we look forward to many future dealings. Kind regards David Hatch, Director ...
Dec 22,2016
Minithumbup
By:
Dec 22,2016
2 people found
this helpful
We were very impressed by Alexandra to say it in a few words. We had to move into a new place( 3 people) in less than 5 days which is nearly impossible if you think about all the paperwork and referencing that needs to be completed and approved by all parties. We we're desperate, but she did it! She managed to speed up our references and get our contract to sign on 3rd day. I believe that says it all....
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Was this helpful? Yes
By: David Hatch
Dec 22, 2016
View all comments (1)
Dear 'Madalina' Thank you for taking your time to add this review. I was really pleased to read about your experiences and I am very glad we could assist you with your property needs. We hope you enjoy your new home and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Dec 14,2016
Minithumbup
By:
Dec 14,2016
2 people found
this helpful
Shaun was an extremely helpful member who genuinely went the extra mile to find a property to let on a particular budget. He was attentive and a great pleasure to help assist my requirements....
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Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Dec 14, 2016
View all comments (1)
Dear 'Great guy' Thank you for taking your time to add this review. I was pleased to read about your experiences with Shaun and we hope you enjoy your new property. Kind regards David Hatch, Director. ...
Dec 10,2016
Minithumbup
By:
Dec 10,2016
4 people found
this helpful
I recently had the pleasure of working with Dejon and find him very trust worthy. His response time in getting back to me anytime I called was incredible. He gave me proper feedback after every viewing however late evening. Dejon diligence and thoroughness in finding tenants in this time of period is much appreciated. Thank you again for all your calm help and support...
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Was this helpful? Yes
By: David Hatch
Dec 12, 2016
View all comments (1)
Dear 'Surya Prakash' Thank you for leaving this review, I was very pleased to read about your experiences with Dejon and we look forward to many future dealings. Thank you for using our services, kind regards David Hatch, Director. ...
Dec 09,2016
Minithumbup
By:
Dec 09,2016
3 people found
this helpful
Maarten was very professional and helpful during my property hunt in the UK. He was friendly and honest. He gave me quality information and explained the letting process in the UK well, which was very helpful for me as I moved from Australia to the UK recently. I highly recommend Maarten and Alex Neil if you are looking for a flat in London....
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Was this helpful? Yes
By: David Hatch
Dec 09, 2016
View all comments (1)
Dear 'Taniya' Thank you for taking your time to add this review. I was pleased to read about your experiences with Maarten and I am glad he could assist you with your property needs. We hope you enjoy your new home, kind regards David Hatch, Director. ...
Dec 08,2016
Minithumbup
By:
Dec 08,2016
2 people found
this helpful
The help received from Matteo has been invaluable to us! Straight forward communications, fair negotiation and friendly approach! Thanks Alex Neil, a real added value!...
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Was this helpful? Yes
By: David Hatch
Dec 08, 2016
View all comments (1)
Dear 'Stefania' Thank you for taking you time to add this review. I was very pleased to read your comment and I am pleased you were happy with the services offered by Matteo and Priscilla. Thank you for using our services and we hope you enjoy your new home! kind regards David Hatch, Director ...
Dec 05,2016
Minithumbup
By:
Dec 05,2016
2 people found
this helpful
I would like to thank£Maarten Deconinck£for the excellent and highly professional service he provided me with during my search for a new home in London.£Maarten£was extremely helpful,£kept me updated throughout the process, and made every possible effort to reply to my requests asap. I would highly recommend him....
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Was this helpful? Yes
By: David Hatch
Dec 05, 2016
View all comments (1)
Dear 'Elena' Thank you for taking your time to add this review about your experiences with Maarten. I was please to read about your experiences and we look forward to many future dealings, kind regards David Hatch, Director ...
Nov 29,2016
Minithumbup
By:
Nov 29,2016
2 people found
this helpful
Dejon helped me find a property. I was eager to find a property to move in a very short time. Devon helped me find a place which fit my requirements like a T and was within my budget. He was cordial friendly and very professional throughout. I decided that I was going to take it as soon as I saw the property. I would recommend him highly to everyone....
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Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Nov 29, 2016
View all comments (1)
Dear 'Sid' Thank you for adding this review, I was pleased to read about your experiences and thank you for using our services, we hope you enjoy your new property and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Nov 29,2016
Minithumbup
By:
Nov 29,2016
2 people found
this helpful
It was a pleasure having Alex Neil agents help us secure a flat. Jordan and Alexandra worked with us tirelessly by showing us the property more thab once, answering every single question, at all times. They are a great team, and overall, a very good letting agency. We will definitely recommend them....
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Comment on agent fees
Good.
Was this helpful? Yes
By: David Hatch
Nov 29, 2016
View all comments (1)
Dear 'Rukmini' Thank you for taking your time to add this review. I was pleased to read about your experiences and we hope you enjoy your new home. We look forward to many future dealings, kind regards David Hatch, Director. ...
Nov 29,2016
Minithumbup
By:
Nov 29,2016
2 people found
this helpful
I've been really impressed with the way Alex Neil deal with any problems with the flat. I have been very happy with them, and would recommend them to anyone! Owen and Lucia have been extremely helpful and supportive, you don't get this kind of customer service anywhere else....
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Was this helpful? Yes

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112 8 288 19 128 3 175 1 23 8

Job vacancies

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Property Consultant
South East London -
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Agent Fees

We work on a no sale - no fee basis.
Please directly contact us to discuss our services and fee levels.
We offer Free Valuations and repeat customer discounts.
Last updated at 3:21 PM 24/08/2015 by allAgents

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE
At Alex Neil we are committed to providing you with a first-class service. If for any reason youare not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again. The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 3:21 PM 24/08/2015 by allAgents

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Canary Wharf
2-4 Westferry Road, London E14 8JT
(360)
South East
146 Lower Road, London SE16 2UN
(397)

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