Alex Neil Estate Agents
4.8/5, 2315 reviews
97% recommended
96% sales valuation accuracy
96% sales fee satisfaction
91% lettings valuation accuracy
95% lettings fee satisfaction
Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Kent and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.South of the River Thames we focus our coverage on Tower Bridge, Shad ... show more Alex Neil are Estate Agents in Canary Wharf, Docklands, East and South East London, Kent and Essex. We have over 35 years history of selling and letting property, we deliver our full range of services throughout these areas.

South of the River Thames we focus our coverage on Tower Bridge, Shad Thames and Bermondsey, through Surrey Docks, Canada Water, Rotherhithe and east through Greenwich, Blackheath to Woolwich, Abbey Wood and Lewisham through to Kent.

Our offices located to the north of the river cover Bow, Bethnal Green, Canning Town, Hackney, Wapping, Limehouse, Poplar, Canary Wharf, through Docklands, the Isle of Dogs to Royal Docks and Essex.

Established in 1984, Alex Neil have been moving people and property for over 35 years, we are synonymous to the London property market. We've hosted successful property exhibitions at Docklands Excel and cultivated international collaborations across Europe, the Middle East, Asia, India, USA and Australia attracting many unique overseas investors and potential homeowners.

We are long-standing members of The Property Ombudsman Scheme for Estate Agents, so you can rest assured you are dealing with a responsible, professional and regulated agency with an excellent reputation. We consistently deliver first class sales and lettings services to clients across all price ranges which is a cornerstone of our success and enviable reputation.

Our service standards have been recognised by our customers, we are highly rated on Google and Trustpilot. We were established in 1984 and have received multiple prestigious awards from allAgents and the British Property Awards including "Best Estate Agent in London".

Whether you are looking to sell, buy or let a property we continue to be the estate agent of choice for people with property requirements in Canary Wharf, Docklands, East and South East London, Kent and Essex.

Alex Neil Estate Agents has evolved to become the progressive estate agent that we are today, and our historic track record is excellent.
Visit our website - www.alexneil.com

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 96% £32,900 £4,150,000
Lettings 91% 95% £490 £4,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
271 11 1104 41 331 7 489 7 40 15
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Brilliant service and very professional. Made......”

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Oct 15,2019
Minithumbup
Bora
Do Yeon
By: 'Owen'
Oct 15,2019
0 people found
this helpful
Brilliant service and very professional. Made renting so easy and me and my partner are extremely happy. Would use again, hopefully when we our buying next....
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“Great teamExcellent valuation received by M......”

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Oct 13,2019
Minithumbup
Sara
Matteo Congedo
By: 'D. K.'
Oct 13,2019
1 people found
this helpful
Great team Excellent valuation received by Matteo Congedo. His team started arranging viewing straight away and Sara Garzelli, from the sale team, got me a brilliant offer in a week time. I will definitely come back to Alex Neil in the future...
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By: Alex Neil Estate Agents
Oct 14, 2019
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Dear "D.K." Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Daniel has been very helpful and responsive d......”

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Oct 10,2019
Minithumbup
Daniel
Tommaso
By: 'Lyuba'
Oct 10,2019
1 people found
this helpful
Daniel has been very helpful and responsive during the sales process. He answered all my questions and provided guidance on the process. All viewings were arranged promptly and with no hassle. The initial viewing was attended by Tom and that was well very well organised ...
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By: Alex Neil Estate Agents
Oct 11, 2019
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Dear Lyuba, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“It is great to find an Estate Agent who actua......”

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Oct 10,2019
Minithumbup
Bora
By: 'Gulsen'
Oct 10,2019
1 people found
this helpful
It is great to find an Estate Agent who actually knows what they are doing. Alex Neil have been great in letting my property for a few years now and i cannot be happy enough. Bora has been a great help with the let this ...
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Oct 11, 2019
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Dear Gulsen, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“The Alex Neil team of Daniel, Tomasso and Sar......”

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Oct 10,2019
Minithumbup
Daniel
Tommaso
By: 'Mike Cohen'
Oct 10,2019
1 people found
this helpful
The Alex Neil team of Daniel, Tomasso and Sarah are very efficient to deal with, friendly always to talk to, and professional in their dealings at all times. They were able to find me a buyer for my flat within 7 days which in the current ...
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By: Alex Neil Estate Agents
Oct 11, 2019
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Dear Mike, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Brilliant service provided by Sara and Tom.S......”

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Oct 09,2019
Minithumbup
By: 'Cristiana Valesco'
Oct 09,2019
1 people found
this helpful
Brilliant service provided by Sara and Tom. Secured me a buyer within 2 weeks Thanks for your great help Will definitely recommend...
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By: Alex Neil Estate Agents
Oct 10, 2019
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Dear Cristiana, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Harry was a great agent to deal with and alwa......”

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Oct 04,2019
Minithumbup
Harry
Michelle Holford
By: 'Anthony Lam'
Oct 04,2019
1 people found
this helpful
Harry was a great agent to deal with and always on the case and with an excellent knowledge of the local market. His ability to communicate well added to his overall service which was great to experience. He's open and will always do the best ...
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By: Alex Neil Estate Agents
Oct 05, 2019
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Deay Anthony, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Exceptional service in selling my home. Very ......”

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Oct 03,2019
Minithumbup
Bora
By: 'Jamie F'
Oct 03,2019
1 people found
this helpful
Exceptional service in selling my home. Very proactive and knowledgeable!!! Very happy and actioned what was promised. Would highly recommend to anyone....
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By: Alex Neil Estate Agents
Oct 04, 2019
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Dear Jamie, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Been searching for a rental property for a wh......”

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Oct 02,2019
Minithumbup
Bora
By: 'Karina'
Oct 02,2019
1 people found
this helpful
Been searching for a rental property for a while and finally secured one. Bora was great and provided great information. So far so good and i really enjoyed the service....
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By: Alex Neil Estate Agents
Oct 03, 2019
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Dear Karina, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent attention...”

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Oct 02,2019
Minithumbup
By: 'Abril Shaw'
Oct 02,2019
0 people found
this helpful
Rabeya has been extremely helpful since the beginning of my tenancy. She has a fast, effective response and knows how to handle any inconvenience that usually arises in a new tenancy....
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By: Alex Neil Estate Agents
Oct 03, 2019
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Dear Abril, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent service very impressed. Thankyou Da......”

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Oct 01,2019
Minithumbup
Daniel
Sara
By: 'Dominic'
Oct 01,2019
1 people found
this helpful
Excellent service very impressed. Thankyou Daniel, Sara and Tom! Well done much appreciated cant thankyou enough! Would definately recomend to anyone!...
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By: Alex Neil Estate Agents
Oct 01, 2019
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Dear Dominic, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“I rent a property with Alex Neil...”

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Oct 01,2019
Minithumbup
Tommaso
Daniel
By: 'Cus'
Oct 01,2019
1 people found
this helpful
I rent a property with Alex Neil and they were able to move me in very quick, Tommaso and Daniel were always on top of everything thank you guys....
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By: Alex Neil Estate Agents
Oct 01, 2019
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Dear Cus, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent service provided by Sara and Daniel......”

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Oct 01,2019
Minithumbup
Sara
Daniel
By: 'Declan Salinas'
Oct 01,2019
1 people found
this helpful
Excellent service provided by Sara and Daniel. We were on the top of everything as the sale process was moving forward they made sure they follow up on every step. A big thank you to them and everyone on the team, it was a pleasure ...
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By: Alex Neil Estate Agents
Oct 03, 2019
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Dear Declan, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“I use Alex Neil to rent my flat...”

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Sep 30,2019
Minithumbup
Tommaso
Sara
By: 'Nessi'
Sep 30,2019
1 people found
this helpful
I use Alex Neil to rent my flat and Im quite impressed of their services, A big hug to Tommaso and Sara they were always there when I needed,...
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By: Alex Neil Estate Agents
Sep 30, 2019
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Dear Nessi, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Really good service would definately recomend......”

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Sep 30,2019
Minithumbup
Daniel
Sara
By: 'Trevor Victor'
Sep 30,2019
1 people found
this helpful
Really good service would definately recomend to anyone. Had a great experience. Property let for a good price prompty Thanks again Sara and Daniel....
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By: Alex Neil Estate Agents
Sep 30, 2019
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Dear Trevor, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Thank you Sara...”

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Sep 30,2019
Minithumbup
Sara
By: 'Giulia Tiberia'
Sep 30,2019
1 people found
this helpful
Sara has been very helpful throughout the whole journey of renting a flat. Very professional and accommodating would answer any question with a smile. Thank you !...
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By: Alex Neil Estate Agents
Sep 30, 2019
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Dear Giulia, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Had the best experience!!! What a great compa......”

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Sep 30,2019
Minithumbup
Bora
By: 'Milly Brooke'
Sep 30,2019
1 people found
this helpful
Had the best experience!!! What a great company and Bora is fantastic. Very efficient in every step of the way. Could not be happier with the service i received and would recommend to anyone....
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By: Alex Neil Estate Agents
Sep 30, 2019
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Dear Milly, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“the guys at canary wharf alex neil were very ......”

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Sep 30,2019
Minithumbup
Mohammad
Maciej
By: 'Darrel Harlington'
Sep 30,2019
1 people found
this helpful
the guys at canary wharf alex neil were very professional in their approach to help me find a two bedroom property. Magic and Mo both worked hard to help and kept me updated every step of the way...
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By: Alex Neil Estate Agents
Sep 30, 2019
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Dear Darrel, Thank you for taking time to leave this review of your experience. We were pleased to read your comments and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Mo and Majic were superb throughout - they ar......”

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Sep 30,2019
Minithumbup
Mohammad
Maciej
By: 'V Mason'
Sep 30,2019
1 people found
this helpful
Mo and Majic were superb throughout - they are very professional - found me perfect tenants and I would definitely use them again. Thank you very much...
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By: Alex Neil Estate Agents
Sep 30, 2019
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Dear V Mason, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Extremely pleased to have had the service of ......”

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Sep 30,2019
Minithumbup
Mohammad
By: 'Danish Anwar'
Sep 30,2019
2 people found
this helpful
Extremely pleased to have had the service of Mohammed. Communicated and explained the process concisely and always provided good advice on what my next move should be. Would highly recommend his services...
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By: Alex Neil Estate Agents
Sep 30, 2019
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Dear Danish, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“Mo and Maciej, where very helpful. I found th......”

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Sep 30,2019
Minithumbup
Maciej
Mohammad
By: 'Sergey'
Sep 30,2019
1 people found
this helpful
Mo and Maciej, where very helpful. I found the property of my dreams and managed to secure it within 5 days after referencing !...
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By: Alex Neil Estate Agents
Sep 30, 2019
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Dear Sergey, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Sara and Tommaso helped us to buy our first h......”

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Sep 30,2019
Minithumbup
Sara
Tommaso
By: 'Joe Brown'
Sep 30,2019
1 people found
this helpful
Sara and Tommaso helped us to buy our first home. They were extremely professional and very communicative for the whole process. I would highly recommend using Alex Neil...
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By: Alex Neil Estate Agents
Sep 30, 2019
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Dear Joe, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Mo and Majic were excellent throughout - afte......”

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Sep 30,2019
Minithumbup
Maciej
Mohammad
By: 'John Maddison'
Sep 30,2019
1 people found
this helpful
Mo and Majic were excellent throughout - after a google search I spoke to Majic who made me very confident. Then Mo rented my property - fantastic - thank you...
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By: Alex Neil Estate Agents
Sep 30, 2019
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Dear John, Thank you for spending time and detailing your recent experiences with us. We were very happy to read your comments and hope to be able to assist you again in the future. Best regards, Alex Neil Estate Agents ...

“Really appreciate everything Alex Neil has do......”

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Sep 30,2019
Minithumbup
Daniel
Tommaso
By: 'Ross'
Sep 30,2019
1 people found
this helpful
Really appreciate everything Alex Neil has done for me. They made it seem easy going but i know how hard they worked especially considering the issues we had. Thanks again everyone!...
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By: Alex Neil Estate Agents
Oct 01, 2019
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Dear Ross, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“I had an excellent service provided by Sara a......”

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Sep 27,2019
Minithumbup
Sara
Daniel
By: 'Moses'
Sep 27,2019
1 people found
this helpful
I had an excellent service provided by Sara and Daniel. They secures me an offer on my flat within a week and handled everything in a very professional way. I will definitely recommend you...
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By: Alex Neil Estate Agents
Sep 30, 2019
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Dear Moses, Thank you for taking time to leave this positive review about your experience of dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Bora went above and beyond to get us the lett......”

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Sep 26,2019
Minithumbdown
Bora
By: 'John Miller'
Sep 26,2019
1 people found
this helpful
Bora went above and beyond to get us the letting we were looking for, including arranging a viewing at short notice and giving us the forms/materials we needed to put a quick deposit down. We'll soon see whether Alex Neil deliver in terms of ...
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By: Alex Neil Estate Agents
Sep 26, 2019
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Dear John, Thank you for taking time out to leave this review of your experiences with our East London Office. We were very pleased to read your comments and look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“very pleasant renting experience from calling......”

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Sep 26,2019
Minithumbup
Harry
By: 'Jinling Xu'
Sep 26,2019
1 people found
this helpful
very pleasant renting experience from calling to finally moving in, Harry is friendly, considerate and reliable. All details in the process were handled well!...
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By: Alex Neil Estate Agents
Sep 27, 2019
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Dear Jinling Xu, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“I rent my flat using Alex Neil and I don't ha......”

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Sep 25,2019
Minithumbup
Tommaso
Sara
By: 'Paolo'
Sep 25,2019
1 people found
this helpful
I rent my flat using Alex Neil and I don't have any regrets. Tommaso was absolute fantastic he was able to find me a tenant in a matter of days....
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By: Alex Neil Estate Agents
Sep 25, 2019
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Dear Paolo, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“I put my property up for rent with Alex Neil ......”

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Sep 22,2019
Minithumbdown
Harry
By: 'Seb'
Sep 22,2019
1 people found
this helpful
I put my property up for rent with Alex Neil after speaking with Harry. I had spoken to many agents but something about Harry made me confident despite still having doubts my property was rented for full asking price for a long term contract within 48 ...
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By: Alex Neil Estate Agents
Sep 24, 2019
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Dear Seb, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“I searched for ages for a place I could call ......”

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Sep 21,2019
Minithumbup
Harry
By: 'Grace'
Sep 21,2019
1 people found
this helpful
I searched for ages for a place I could call home for a long time. No agent was able to understand and find what I was looking for. Then I found Harry - and also my property....
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By: Alex Neil Estate Agents
Sep 23, 2019
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Dear Grace, Thank you for taking time out to review your experience of dealing with us. We were very pleased to read your comments and look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

Landlord Fees

Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT.

Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:43 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT.

(Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 12:44 PM by Matteo Congedo - Regional Manager


Vendor Fees

Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:02 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:41 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT.

We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager


Tenant Fees

Overall Fees
£0 (inc. VAT), Pay Upfront

Tenants Permitted Payments and Charges (From 1st June 2019) - Please visit www.alexneil.com Tenants-Guide-Fees

Last updated on 31/05/2019, 3:30 PM by Matteo Congedo - Regional Manager

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:39 AM 01/10/2019 by allAgents

Awards won by Alex Neil Estate Agents

Individual Branch Awards

London, SE16

London, E14

London, E3


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