• Owen Setter
    Owen Setter
  • Rachel Timney
    Rachel Timney
  • Rebecca Donnelly
    Rebecca Donnelly
  • Kamen Kiryakov
    Kamen Kiryakov
  • Lucia Ludwig
    Lucia Ludwig
  • Matteo Congedo
    Matteo Congedo
  • Priscilla Hampton
    Priscilla Hampton
  • Alexandra Munteanu
    Alexandra Munteanu
  • Maarten De Coninck
    Maarten De Coninck
  • Dejon Anaughe
    Dejon Anaughe
  • Shaun Marcelle
    Shaun Marcelle
We are a highly respected independent London estate agency firm that offers traditional values of honesty and integrity, combined with the latest technological advances to provide our customers with t Read full description...We are a highly respected independent London estate agency firm that offers traditional values of honesty and integrity, combined with the latest technological advances to provide our customers with the finest personal service. The key to our success is our enthusiastic, dedicated and highly motivated staff members who offer a combined wealth of industry experience and local knowledge, ensuring that our customers receive the highest level of service and specialist advice on selling, letting, buying or renting a property. With over 28 years trading, we pride ourselves on building long standing relationships with our customers and never forget that the most valuable assets to our business is our company reputation, our customer repeat business and many future recommendations.
Dec 10,2016
Minithumbup
By:
Dec 10,2016
Featured Review
1 people found
this helpful
I recently had the pleasure of working with Dejon and find him very trust worthy. His response time in getting back to me anytime I called was incredible. He gave me proper feedback after every viewing however late evening. Dejon diligence and thoroughness in finding tenants in this time of period is much appreciated. Thank you again for all your calm help and support...
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Dec 09,2016
Minithumbup
By:
Dec 09,2016
Featured Review
2 people found
this helpful
Maarten was very professional and helpful during my property hunt in the UK. He was friendly and honest. He gave me quality information and explained the letting process in the UK well, which was very helpful for me as I moved from Australia to the UK recently. I highly recommend Maarten and Alex Neil if you are looking for a flat in London....
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By: David Hatch
Dec 09, 2016
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Dear 'Taniya' Thank you for taking your time to add this review. I was pleased to read about your experiences with Maarten and I am glad he could assist you with your property needs. We hope you enjoy your new home, kind regards David Hatch, Director.....
Dec 08,2016
Minithumbup
By:
Dec 08,2016
Featured Review
1 people found
this helpful
The help received from Matteo has been invaluable to us! Straight forward communications, fair negotiation and friendly approach! Thanks Alex Neil, a real added value!...
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By: David Hatch
Dec 08, 2016
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Dear 'Stefania' Thank you for taking you time to add this review. I was very pleased to read your comment and I am pleased you were happy with the services offered by Matteo and Priscilla. Thank you for using our services and we hope you enjoy your new home! kind regards David Hatch, Director....
Dec 05,2016
Minithumbup
By:
Dec 05,2016
Featured Review
1 people found
this helpful
I would like to thank£Maarten Deconinck£for the excellent and highly professional service he provided me with during my search for a new home in London.£Maarten£was extremely helpful,£kept me updated throughout the process, and made every possible effort to reply to my requests asap. I would highly recommend him....
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By: David Hatch
Dec 05, 2016
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Dear 'Elena' Thank you for taking your time to add this review about your experiences with Maarten. I was please to read about your experiences and we look forward to many future dealings, kind regards David Hatch, Director....
Nov 29,2016
Minithumbup
By:
Nov 29,2016
Featured Review
1 people found
this helpful
Dejon helped me find a property. I was eager to find a property to move in a very short time. Devon helped me find a place which fit my requirements like a T and was within my budget. He was cordial friendly and very professional throughout. I decided that I was going to take it as soon as I saw the property. I would recommend him highly to everyone....
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Comment on agent fees
Good
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By: David Hatch
Nov 29, 2016
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Dear 'Sid' Thank you for adding this review, I was pleased to read about your experiences and thank you for using our services, we hope you enjoy your new property and we look forward to many future dealings. Kind regards David Hatch, Director.....
Nov 29,2016
Minithumbup
By:
Nov 29,2016
1 people found
this helpful
It was a pleasure having Alex Neil agents help us secure a flat. Jordan and Alexandra worked with us tirelessly by showing us the property more thab once, answering every single question, at all times. They are a great team, and overall, a very good letting agency. We will definitely recommend them....
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Comment on agent fees
Good.
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By: David Hatch
Nov 29, 2016
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Dear 'Rukmini' Thank you for taking your time to add this review. I was pleased to read about your experiences and we hope you enjoy your new home. We look forward to many future dealings, kind regards David Hatch, Director.....
Nov 29,2016
Minithumbup
By:
Nov 29,2016
1 people found
this helpful
I've been really impressed with the way Alex Neil deal with any problems with the flat. I have been very happy with them, and would recommend them to anyone! Owen and Lucia have been extremely helpful and supportive, you don't get this kind of customer service anywhere else....
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Nov 25,2016
Minithumbup
By:
Nov 25,2016
1 people found
this helpful
I would like to thank Maarten and Rachel for their services during my property search. I'm a busy person and was only available to view properties on Saturday mornings. In two appointments I saw 5 properties and found what I want. Would highly recommend....
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Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Nov 25, 2016
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Dear 'Andrew' Thank you for taking your time to add this review, I was very pleased to read about your experiences with Maarten and Rachel and I am glad we could assist your property search. Good luck in your new home and we look forward to many future dealings. Kind regards David Hatch, Director.....
Nov 22,2016
Minithumbup
By:
Nov 22,2016
2 people found
this helpful
I would like to thank you for Alex Neil Surrey quays branch especially from Lucia , Owen and Jordan. The team are provided very helpful altitude. The professionalism started from day one with the procedure of my contract. Just making me felt I been taken care of.During my stay if any problems raised in the flat They will arrange right away.Much appreciated ....
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Comment on agent fees
For me I found it a bit dear but having said that because it's in the centre everything cost more so it's fair deal with such services.
Was this helpful? Yes
By: David Hatch
Nov 22, 2016
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Dear 'Alexander' Thank you for adding this review, I was pleased to read about your experiences and we are glad you enjoyed your new tenancy. Thank you for using our services and we look forward to many future dealings. Kind regards David Hatch, Director.....
Nov 21,2016
Minithumbup
By:
Nov 21,2016
1 people found
this helpful
Fantastic service from start to finish. Matteo was a great help in communicating and kept me updated throughout especially when it came to negotiating with the landlord. I would recommend him over anyone else....
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By: David Hatch
Nov 21, 2016
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Dear 'Riccardo' Thank you for taking your time to add this review about your dealings with Matteo. We hope you enjoy your new home and we look forward to many future dealings, Kind regards David Hatch, Director.....
Nov 18,2016
Minithumbup
By:
Nov 18,2016
1 people found
this helpful
Relocating from Germany is already stressful, finding a property long distance even more. Jordan organised promptly (with a friend of us living in London) a virtual viewing of the property and made it possible for us to have a first virtual viewing at the house. He answered right away and happily coordinated with our friend the meeting and then managed our letting offer. All promptly and with excellent service. Alexandra has been AMAZING in every single way. She has been managing all the back ...
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By: David Hatch
Nov 18, 2016
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Dear 'Alexandra & Jordan' Thank you for taking your time to leave such a positive review, in regards to your experiences with Jordan and Alexandra. We hope you enjoy your new home and we look forward to offering many future services. Kind regards David Hatch, Director.....
Nov 16,2016
Minithumbup
By:
Nov 16,2016
2 people found
this helpful
The full management service provided by Alex Neil since November 1996 for my property has been efficient and professional. A special thanks to Owen for his help and prompt assistance over the past years....
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By: David Hatch
Nov 17, 2016
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Dear 'Daniel Horgan' Thank you for adding this kind review about the services provided by Owen and his Property Management team. Thank you for your long standing custom and we look forward to many future dealings. Kind regards David Hatch, Director....
Nov 16,2016
Minithumbup
By:
Nov 16,2016
2 people found
this helpful
I am very pleased with services provided by Alex Neil surrey quays' branch especially from Rebecca, Matteo and Maarten. The professionalism started since day 1 and tenants were secured in a really quick pace. Much appreciated for all their hard work and i have no hesitation to recommend their agent to anyone and will certainly seek their help again whenever the needs raised....
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Comment on agent fees
Agent fees is very reasonable compare with major high street agents.
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By: David Hatch
Nov 17, 2016
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Dear 'Tracy' Thank you for taking your time to add this review about the services you received from Rebecca and Matteo. I was very pleased to read about your experiences and we look forward to many future dealings. Kind regards David Hatch, Director....
Nov 16,2016
Minithumbup
By:
Nov 16,2016
3 people found
this helpful
I saw a property with Maarten few days ago and he surprised me how friendly and helpful he was! He understood my demands and I felt taken care of. Would highly recommend !!...
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Comment on agent fees
Reasonable fees.
Was this helpful? Yes
By: David Hatch
Nov 17, 2016
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Dear 'Jenna' Thank you for adding this review, I was pleased to read about your experiences with Maarten. We look forward to many future dealings. Kind regards David Hatch, Director....
Nov 16,2016
Minithumbup
By:
Nov 16,2016
1 people found
this helpful
Matteo ensured we did not miss the viewing of the property we chose - even though it was not that flat we had booked to see with him. He was charming, knew the area well and used the phrase 'spot on' much to my friend and I's amusement...
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Comment on agent fees
Astronomically high given service provided once viewing stage and offer acceptance was completed. I had to push for move in date and paperwork. At no stage was a breakdown of the agent's fees offered and I know that the online docu service they use is dirt cheap. Veiled as a 'holding deposit'. See Shelter (charity) https://england.shelter.org.uk/get_advice/private_renting/costs_of_renting/letting_agent_fees_and_charges for advice on how to not get conned by this...
Was this helpful? Yes
By: David Hatch
Nov 17, 2016
View all comments (1)
Dear 'toffeeman' Thank you for adding this review about your dealings with Matteo, we look forward to many future dealings, Kind regards David Hatch, Director.....
Nov 09,2016
Minithumbup
By:
Nov 09,2016
1 people found
this helpful
Owen Setter is helpful and deals things professionally, resolve any concerns if arise. Great Total Experience and pleasure to deal with them....
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Comment on agent fees
Fees is fair for the service provided.
Was this helpful? Yes
By: David Hatch
Nov 09, 2016
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Dear 'S Shaikh' Thank you for taking your time to add your comments about Owen. I was very pleased to read about your experiences and was very pleased with the services he has provided you. Thank you for using our services and we look forward to many future dealings. Kind regards David Hatch, Director.....
Nov 08,2016
Minithumbup
By:
Nov 08,2016
2 people found
this helpful
Great service from the team at Alex Neil. Responsive to the changing market and fickle conditions. Thanks especially to Matteo and Rebecca....
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Comment on agent fees
Quite high but you do get the service.
Was this helpful? Yes
By: David Hatch
Nov 09, 2016
View all comments (1)
Dear 'JA' Thank you for taking your time to add this review about your dealings with Rebecca and Matteo. I was very pleased to read your comment and we look forward to many future dealings. Kind regards David Hatch, Director.....
Nov 07,2016
Minithumbup
By:
Nov 07,2016
1 people found
this helpful
I would like to share my experience with as many landlords as possible!! Since having bought my propertis they have always been managed by the same agency which, I used to believe was taking care of everything for me while I was abroad! Great! Until I decided to pay a visit to some of them to obviously check part of my portfolio. It was a disaster, I couldn't believe the way my properties were left!!! So bad that I decided to go legally against the agency!!! Luckily I remember some time before I...
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Comment on agent fees
You won't pay enough
Was this helpful? Yes
By: David Hatch
Nov 07, 2016
View all comments (1)
Dear 'Sandra' Thank you very much for taking your time to add this review. I was very pleased to read about your experiences with Matteo and Maarten. Once again thank you for adding this review and we look forward to many future dealings. Kind regards David Hatch, Director.....
Nov 07,2016
Minithumbup
By:
Nov 07,2016
1 people found
this helpful
Really like how Rebecca works. She understood the market, knew what she was doing and worked proactively. Within a couple of days after taking on my property she found me good quality tenants. Very happy to work with her, actually work with her again on another property....
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By: David Hatch
Nov 07, 2016
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Dear 'KZ' Thank you for taking your time to add this review about your dealings with Rebecca. I was very pleased to read about the services she and her team offered and we look forward to many future dealings, Kind regards David Hatch, Director.....
Oct 28,2016
Minithumbup
By:
Oct 28,2016
1 people found
this helpful
Big thank you to Rachel with all the help with renting the property. The flat met our expectations! She's been very friendly and professional all the time!...
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Comment on agent fees
A bit pricey, but what else you can expect in London!
Was this helpful? Yes
By: David Hatch
Oct 28, 2016
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Dear 'Kristina' Thank you for taking your time to add this review about your experiences with Rachel. I am pleased she was able to assist you find a suitable property and we hope you enjoy your new home. We look forward to many future dealings. Kind regards David Hatch, Director.....
Oct 28,2016
Minithumbup
By:
Oct 28,2016
1 people found
this helpful
We were very pleased with the property that Rachel has recommended to us when we enquired about a different property. She was friendly and professional when dealing with all queries....
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Comment on agent fees
A bit pricey
Was this helpful? Yes
By: David Hatch
Oct 28, 2016
View all comments (1)
Dear 'Rytis' Thank you for adding this review about Rachel. I was pleased to read about your experiences and we look forward to many future dealings, kind regards David Hatch, Director.....
Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
this helpful
A massive thankyou to Rachel. she's been great, right from the point of booking in the valuation, thorough feedback on viewings and then agreeing a tenancy. Always very friendly and professional. Thank you!...
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Comment on agent fees
Very fair and competitive fees
Was this helpful? Yes
Oct 26,2016
Minithumbup
By:
Oct 26,2016
2 people found
this helpful
Thank you to Owen for making my stay as smooth as possible, and thanks a lot to Matteo for facilitating my end of tenancy. Very responsive and helpful agents....
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Was this helpful? Yes
By: David Hatch
Oct 27, 2016
View all comments (1)
Dear 'Alisia Stasi' Thank you for adding this review. I was very pleased to read about your experiences with Matteo and Owen. We were glad you enjoyed being a tenant of ours and we look forward to many future dealings. Kind regards David Hatch....
Oct 25,2016
Minithumbup
By:
Oct 25,2016
1 people found
this helpful
Jordan has been professional at all times and provided an efficient service, without any delays or problems. I would be happy to deal with him again....
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Comment on agent fees
As expected.
Was this helpful? Yes
By: David Hatch
Oct 25, 2016
View all comments (1)
Dear Mr 'Barry Crompton' Thank you for taking your time to add this review. I was pleased to read about your experiences with Jordan and we look forward to progressing your agreed sale. Thank you for your continued custom, kind regards David Hatch, Director.....
Oct 23,2016
Minithumbup
By:
Oct 23,2016
1 people found
this helpful
Matteo is a very effective and professional Agent who knows his job. I would strongly recommend him, thanks again for your help Matteo,...
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By: David Hatch
Oct 24, 2016
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Dear 'Michele' Thank you for taking your time to add this review. I am pleased you enjoyed dealing with Matteo and we look forward to many future dealings. Kind regards David Hatch, Director....
Oct 20,2016
Minithumbup
By:
Oct 20,2016
1 people found
this helpful
I have been with Alex Neil just over 2 years and I have been looked after as a tenant. They always respond to my queries within a acceptable time frame and sorted all our issues. thanks for everything Owen....
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By: David Hatch
Oct 20, 2016
View all comments (1)
Dear 'Erol' Thank you for adding this kind review about the services offered by Owen, I am pleased you enjoyed being a tenant of ours and we look forward to many future dealings, kind regards David Hatch. Director....
Oct 17,2016
Minithumbup
By:
Oct 17,2016
1 people found
this helpful
Owen is helpful and responds to emails in a timely manner. He has been a good conduit for communication with the landlord although failed to conclude a dispute we had with the landlord regarding furniture and we just gave up chasing....
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Comment on agent fees
The fees are high as with most agents but their referencing fee of £60.00 for tenants leaving is extortionate. It may well be in line with other competition but its highlights the inherent overcharging within the rental sector.
Was this helpful? Yes
By: David Hatch
Oct 17, 2016
View all comments (1)
Dear 'Tom' Thank you for taking your time to add this review about Owen. I was pleased to read you were happy with his services. Kind regards David Hatch, Director....
Oct 15,2016
Minithumbup
By:
Oct 15,2016
2 people found
this helpful
Rachel has been a great agent, fast in renting my property out and very pro-active in terms of marketing. The whole team at Alex Neil was exceptional: communication between them, the tenant and us has always been quick and effective, they made the whole renting process so easy. Thank you so much guys!...
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Was this helpful? Yes
By: David Hatch
Oct 17, 2016
View all comments (1)
Dear 'Matteo' Thank you for using our services and then taking your time to add this review. I was very pleased to read your comments about Rachel and our South London Lettings team. We hope your new tenancy goes well and we look forward to many future dealings. Kind regards David Hatch, Director....
Oct 13,2016
Minithumbup
By:
Oct 13,2016
1 people found
this helpful
We have been using this agency for two years. We have been very happy with the service they provided dealing in a timely manner with all the requests we had during this time...
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Was this helpful? Yes
By: David Hatch
Oct 13, 2016
View all comments (1)
Dear Rose, Thank you for taking your time to add this review. I was very pleased to read about your experiences with Owen and his Property Management team. We are glad you enjoyed your tenancy and we look forward to many future dealings. Kind regards David Hatch, Director....
Oct 11,2016
Minithumbup
By:
Oct 11,2016
1 people found
this helpful
Unbelievable! I had a property listed with a different agent for months and I was even considering to stop marketing it until I received a call from Alex Neil! Rebecca valued my property and told me exactly what the other agents was doing wrong!!! She couldn't been more right... Always best to work with a local estate agency! Can you believe it? Matteo managed to secure me an amazing offer withing 5 days! Thanks Alex Neil!!!! I will send you a postcard from my new villa in Spain!...
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Comment on agent fees
Nothing compared to the service you get!
Was this helpful? Yes
By: David Hatch
Oct 11, 2016
View all comments (1)
Dear 'Mauro' Thank you very much for adding these comments. I was really pleased to read about the services offered by my staff members Rebecca and Matteo. We hope you enjoy life in Spain! and thank your for using our services, kind regards David Hatch, Director.....
Oct 05,2016
Minithumbup
By:
Oct 05,2016
3 people found
this helpful
Rachel made viewing the house a pleasant and timely experience, with her open personality she put me and the people's house we were in at ease, and with facts at her fingertips she wasn't caught out by anything I asked. Priscilla handled the administrative side of things and was friendly and efficient. I've never had leasing a house go so smoothly. Easy and quick from beginning to end. Thank you...
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Comment on agent fees
Worth getting it done so efficiently.
Was this helpful? Yes
By: David Hatch
Oct 08, 2016
View all comments (1)
Dear 'Sab' Thank you for adding this review, I was pleased to read about your experiences and we hope you enjoy your new home. Kind regards David Hatch, Director....
Oct 03,2016
Minithumbup
By:
Oct 03,2016
3 people found
this helpful
What a terrific experience!!!!!! If I could have giving them 6 stars I would have done it!!! Had many agents over to value my property but Rebecca made Alex Neil step up from the crowd with her energy and knowledge. I was very specific with the type of buyer I wanted for my property and after just a week I had a call from Matteo with an amazing offer! A special mention to Priscilla that kept me updated during the whole process. Thanks to them I can now buy the house of my dreams!! Best agents!!!...
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Comment on agent fees
Worth every single penny
Was this helpful? Yes
By: David Hatch
Oct 08, 2016
View all comments (1)
Dear 'John' Thank you for taking your time to add this fantastic review. I am really pleased to read about the services provided by Rebecca and Matteo. We hope you enjoy your new property and thank you for using our services. Kind regards David Hatch, Director....
Sep 27,2016
Minithumbup
By:
Sep 27,2016
3 people found
this helpful
Sold my property through this agent. Good service thinking of using to let through them. Will recommend to friends and family....
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Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Oct 08, 2016
View all comments (1)
Dear 'Conor' Thank you for taking your time to add this review. I was very pleased to read about my staff members service levels offered and we look forward to many future dealings. Kind regards David Hatch, Director....
Sep 27,2016
Minithumbup
By:
Sep 27,2016
3 people found
this helpful
The service that I received whilst I endeavoured to sell on a property I recently acquired in auction was of the highest standards. In particular, the two members of staff that I directly dealt with were brilliant, they ensured that the whole process went as smooth as possible. Many thanks. Mr Savva....
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Comment on agent fees
Satisfactory.
Was this helpful? Yes
By: David Hatch
Oct 08, 2016
View all comments (1)
Dear 'Mr Savva' Thank you for adding this kind review. I was very pleased to read about my staff members services and we look forward to many future dealings, kind regards David Hatch, Director....
Sep 26,2016
Minithumbup
By:
Sep 26,2016
3 people found
this helpful
After a considerable period my house sold that might have gone earlier had the original valuation been more realistic. For some months I was assured that everything was going 'smoothly' when in fact this meant the main interested potential buyers were still trying to sell a property. However in spite of the effects of Brexit the house sold at a figure agreeable to both parties. I am happy with the agreed agents commission percentage and the consistent attention shown by Mattheo Congedo in recent...
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Comment on agent fees
Acceptable
Was this helpful? Yes
By: David Hatch
Oct 08, 2016
View all comments (1)
Dear 'HWA' Thank you for taking your time to add this review. I was very pleased to read about your experiences with Matteo and thank you for using our Residential Sales Services. Kind regards David Hatch, Director....

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From Landlords From Tenants From Vendors From Buyers Other
108 8 270 19 125 3 173 1 22 8

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Agent Fees

We work on a no sale - no fee basis.
Please directly contact us to discuss our services and fee levels.
We offer Free Valuations and repeat customer discounts.
Last updated at 3:21 PM 24/08/2015 by allAgents

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE
At Alex Neil we are committed to providing you with a first-class service. If for any reason youare not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again. The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 3:21 PM 24/08/2015 by allAgents

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Canary Wharf
2-4 Westferry Road, London E14 8JT
(353)
South East
146 Lower Road, London SE16 2UN
(376)

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