• Owen Setter
    Owen Setter
  • Gilbert Francoise
    Gilbert Francoise
  • Rachel Timney
    Rachel Timney
  • Rebecca Donnelly
    Rebecca Donnelly
  • Kamen Kiryakov
    Kamen Kiryakov
  • Lucia Ludwig
    Lucia Ludwig
  • Matteo Congedo
    Matteo Congedo
  • Priscilla Hampton
    Priscilla Hampton
  • Dejon Anaughe
    Dejon Anaughe
  • Shaun Marcelle
    Shaun Marcelle
  • Carly Murray
    Carly Murray
  • Diana Anghel
    Diana Anghel
  • Camilla Akers
    Camilla Akers
  • Claudette Shay
    Claudette Shay
  • Hannah Critchlow
    Hannah Critchlow
  • Nathan May
    Nathan May
  • Ronald Becerra Moreno
    Ronald Becerra Moreno
  • claim your profile
    Long Nguyen
Alex Neil Estate Agents of London offer a comprehensive portfolio of property both for sale and to let. Primarily covering the Docklands, East and South East London areas, whether you are looking to s Read full description...Alex Neil Estate Agents of London offer a comprehensive portfolio of property both for sale and to let. Primarily covering the Docklands, East and South East London areas, whether you are looking to sell, let, buy or rent your home our coverage of London encompasses North and South of the River Thames, extending to areas East and West of Canary Wharf and Canada Water. We offer properties for sale and letting that range in style from quality flats, to luxury houses and penthouse apartments often with river, dockside or London city views.

Catering for a plethora of property and lifestyle requirements, our services cover all aspects of buying, selling and letting properties in Docklands, East and South East London. Alex Neil's experienced team of estate agents can expertly advise on London property purchase, sales, lettings, new homes, property management and investments within Docklands and the wider London conurbation.
Apr 22,2017
Minithumbup
Gilbert Francoise
Kamen Kiryakov
By:
Apr 22,2017
2 people found
this helpful
In the short time that I have been using Alex Neil as a prospective landlord: I have been impressed by the friendliness, courtesy and professionalism shown both by Gilbert and Kamen; and their advice with respect to the rental market....
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Comment on agent fees
I do not consider the Agent's Fee to be particularly high or low since I found their fees to be similar to others.
Was this helpful? Yes
By: David Hatch
Apr 24, 2017
Dear 'Ivie'
Thank you for taking your time to add this review. I was very pleased to read about your dealings with our Canary Wharf office and thank you for using our services. We look forward to many future dealings, kind regards David Hatch, Director.
Apr 15,2017
Minithumbup
Matteo Congedo
By:
Apr 15,2017
1 people found
this helpful
I feel so lucky to meet Matteo as he has been so helpful all the way through our property search. His friendly personality and willingness to help are the great aspects of him which made our property search easier than we thought. He kept us posted about the latest according to our requirements and made us aware what is available on the market on a regular basis. He is a great agent to have to find a property that fulfills the requirements that one might have....
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By: David Hatch
Apr 18, 2017
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Dear 'Elif Polat' Thank you for adding this very nice review about your dealings with Matteo. I was very pleased to read your comments and we hope you enjoy your new home. We look forward to many future dealings, Kind regards David Hatch, Director ...
Apr 13,2017
Minithumbup
Kamen Kiryakov
By:
Apr 13,2017
1 people found
this helpful
Kamen clearly understood my requirements, and was very helpful in suggesting properties. He is both professional and friendly. He was prompt to respond and gave considered advice. The letting was quick and straightforward. I would recommend him to other prospective tenants....
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By: David Hatch
Apr 13, 2017
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Dear 'Jason' Thank you for taking your time to add this review. I was very pleased to read about your experiences with Kamen and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Apr 12,2017
Minithumbup
Diana Anghel
By:
Apr 12,2017
1 people found
this helpful
Diana was super efficient friendly and personable, I was very impressed with her people skills. She was punctual and her knowedge of the neighbourhood was excellent....
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Comment on agent fees
Fine.
Was this helpful? Yes
By: David Hatch
Apr 13, 2017
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Dear 'Clive.' Thank you for leaving your kind review, I was very pleased to read about your experiences with Diana and thank you for using our services. We look forward to many future dealings, kind regards David Hatch, Director ...
Apr 11,2017
Minithumbup
Matteo Congedo
By:
Apr 11,2017
1 people found
this helpful
Matteo has been helpful, imaginative and most importantly listened to our requirements. He has been excellent at keeping us informed and enthusiastic about the properties....
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By: David Hatch
Apr 11, 2017
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Dear 'Richard' Thank you for adding your review about your dealings with Matteo, I am pleased you were happy with his services. Kind regards David Hatch, Director ...
Apr 11,2017
Minithumbup
Rachel Timney
By:
Apr 11,2017
1 people found
this helpful
Rachel was very professional and answered all my questions truthfully. She re assured me with everything and even went the extra mile of taking me and my partner to 3 different property's so we could pick what one was right for us. Highly recommend!...
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Comment on agent fees
Fair
Was this helpful? Yes
By: David Hatch
Apr 12, 2017
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Dear "A" Thank you for taking your time to add this review about your experiences with Rachel. I was very pleased to read your comments and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Apr 10,2017
Minithumbup
Matteo Congedo
By:
Apr 10,2017
0 people found
this helpful
Matteo's warm, personable style allows him to connect quickly with people and build rapport. He listens carefully and makes considered responses, which in combination with his personal style, helps to build trust, a critical element in such negotiations. It's been a pleasure working with Matteo and I would have no hesitation recommending him....
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Apr 10,2017
Minithumbup
Kamen Kiryakov
By:
Apr 10,2017
2 people found
this helpful
A sincere thanks to Kamen who has been of a great help and great support through my property research. Kamen has been very efficient and responsive all the way from my first enquiry to the end of the deal. What really impressed me a made the difference compare to the many other agent i spoke to was his professionalism and his ability to very quickly understand my needs and expectations. Rather than showing me a whole bunch of flats that would have not met my requirements he selected the on...
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Comment on agent fees
Fees are actually no surprise. I assume this is London market standard
Was this helpful? Yes
By: David Hatch
Apr 11, 2017
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Dear 'Aymeric' Thank you for taking your time to add this review about your dealings with Kamen, I was very pleased to read about your experiences and we hope you enjoy your new tenancy. We look forward to many future dealings, kind regards David Hatch, Director ...
Apr 06,2017
Minithumbup
Diana Anghel
By:
Apr 06,2017
1 people found
this helpful
Professional letting agent, who listens and hear all requests and feedbacks . Prompt to response. Good communication skills. Polite and respectful....
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By: David Hatch
Apr 06, 2017
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Dear 'AG' Thank you for adding these kinds words, I was pleased to read about your experiences with Diana and we look forward to many future dealings, Kind regards David Hatch, Director ...
Apr 03,2017
Minithumbup
Camilla Akers
Lucia Ludwig
By:
Apr 03,2017
2 people found
this helpful
Great attention and quick response (by calls and emails). We received a really nice customer service throughout the whole process (when visiting the property, clarifying questions about the tenancy agreement, and moving in)....
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Comment on agent fees
Good. Agent's Fees are high for this Agency, but I believe it's worth the peace of mind.
Was this helpful? Yes
By: David Hatch
Apr 05, 2017
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Dear 'Livia' Thank you for taking your time to add this review, I was very pleased to read about your dealings with Camilla and Lucia and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Mar 31,2017
Minithumbup
Diana Anghel
By:
Mar 31,2017
1 people found
this helpful
Diana is very prompt and reactive, she gets things done the right way from the start. I visited only 4 apartments and all 4 were great selections. Strongly recommend this agency...
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Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Mar 31, 2017
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Dear "walid benothman" Thank you for adding this review about your dealings with Diana. I was pleased to read about your dealings and we look forward to many future dealings. Kind regards David Hatch, Director ...
Mar 27,2017
Minithumbup
Matteo Congedo
Diana Anghel
By:
Mar 27,2017
1 people found
this helpful
BRILLIANT BRILLIANT BRILLIANT BRILLIANT !! Oh and BRILLIANT Then never gave up on us, very professional and effective . Thanks very much...
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By: David Hatch
Mar 27, 2017
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Dear 'Jide A' What a fantastic review, thank you very much! I was so pleased to read your comments and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director ...
Mar 27,2017
Minithumbup
Nathan May
By:
Mar 27,2017
1 people found
this helpful
I would like to really thank Nathan May for his great service he provided while showing us the property. He explained everything well and was very helpful in getting me the property with a good offer, I made an offer lower than it was advertised and he didn't delay he got straight back to me by letting me know my offer was accepted. It was a pleasure to deal with such a professional....
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By: David Hatch
Mar 27, 2017
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Dear 'Rohima' Thank you for taking your time to add this review. I was pleased to read your comments and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Mar 24,2017
Minithumbup
Kamen Kiryakov
Matteo Congedo
By:
Mar 24,2017
1 people found
this helpful
Stunning duo! They are selling my third flat and did not disappoint yet again! Recommend to everyone! Always prompt and have proven excellent negotiation skills! Next one is coming soon.......
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Comment on agent fees
Worth every penny!
Was this helpful? Yes
By: David Hatch
Mar 24, 2017
View all comments (1)
Dear "TL" Thank you for adding this fantastic review and Thank you for continuing to use our services. We look forward to many future dealings. Kind regards David Hatch, Director ...
Mar 21,2017
Minithumbup
Kamen Kiryakov
Matteo Congedo
By:
Mar 21,2017
1 people found
this helpful
Excellent service and impressed by their communication skills! Constantly providing feedbacks and bery prompt in their response. Best thing - got me what I asked for my house, pleasure dealing with both of them. Highly recommend!!!...
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Comment on agent fees
Readonable
Was this helpful? Yes
By: David Hatch
Mar 21, 2017
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Dear "DK" Thank you for taking your time to add this review. I was pleased to read about your experiences with Kamen and Matteo and thank you for using our services. WE look forward to completing your sale. Kind regards David Hatch, Director ...
Mar 21,2017
Minithumbup
Kamen Kiryakov
By:
Mar 21,2017
1 people found
this helpful
Kamen was very helpful in helping us understand the property we were interested in and in guiding us towards the sellers' experience, priorities and expectations. He also accommodated our requests for viewings and schedules with professionalism, patience and ease. We really appreciated his insight and experience....
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Was this helpful? Yes
By: David Hatch
Mar 21, 2017
View all comments (1)
Dear "AG" Thank you for adding your kind words about your dealings with Kamen, I was pleased to read about your experiences and we look forward to progressing your purchase. Kind regards David Hatch, Director ...
Mar 21,2017
Minithumbup
Matteo Congedo
Kamen Kiryakov
By:
Mar 21,2017
1 people found
this helpful
Unbelievable!!!! They have done it again!!! What a wonderful team! Matteo and Kamen kept me updated constantly during the sale of my property! Not the first time I sell using them but this time they have managed to get me an offer in no time! Very impressed...
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Comment on agent fees
Not high enough compare to the service you get
Was this helpful? Yes
By: David Hatch
Mar 21, 2017
View all comments (1)
Dear 'Ben Smith' Thank you for using our services again and taking your time to add this review. I was very pleased to read your comment and we look forward to completing your sale. We look forward to many future dealings. Kind regards David Hatch, Director ...
Mar 21,2017
Minithumbup
Diana Anghel
By:
Mar 21,2017
1 people found
this helpful
Diana is nice and very professinal. Helpful, clair and fair. I really like to discuss with her. I know I can trust her. Thank you again Diana. Γ°ΕΈΛœβ€ž...
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Comment on agent fees
I think it is expensive but I know the agency deserve it.
Was this helpful? Yes
By: David Hatch
Mar 22, 2017
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Dear "Maella" Thank you for taking your time to add this review. I was pleased to read your comments about Diana and we hope you enjoy your new tenancy. Kind regards David Hatch, Director. ...
Mar 21,2017
Minithumbup
Diana Anghel
Priscilla Hampton
By:
Mar 21,2017
2 people found
this helpful
Absolutely no complaining. Always there in order to help you. They seem to be reliable. They always are accurate and nice people. Thank you so much to Diana and Priscilla for your help....
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Comment on agent fees
good
Was this helpful? Yes
By: David Hatch
Mar 22, 2017
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Dear "William" Thank you for adding this review, I was pleased to read about your experiences with Diana and Priscilla and we hope you enjoy your new tenancy. Kind regards David Hatch, Director. ...
Mar 17,2017
Minithumbup
Diana Anghel
By:
Mar 17,2017
1 people found
this helpful
It was my first time to rent a property and I was very sceptical about lots of things but Diana made this whole experience really easy. She was very helpful and funny while all the time staying professional. Amazing person. I would definitely recommend her to anyone looking for a property and great customer service....
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By: David Hatch
Mar 17, 2017
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Dear "Gosia" Thank you for taking your time to add this review about your dealings with Diana. I was pleased to read that she offered you an excellent service and we wish you all the best with your new property. Kind regards David Hatch, Director ...
Mar 17,2017
Minithumbup
Diana Anghel
By:
Mar 17,2017
1 people found
this helpful
I would like to really thank Diana for great service she provided while showing us the properties. She did explained everything in detail and was very patient when we have flooded her with questions. It was a pleasure to deal with such a professional lady....
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Was this helpful? Yes
By: David Hatch
Mar 17, 2017
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Dear "Jack" Thank you for adding this review, i was pleased to read about your dealings with Diana and we hope you enjoy your new tenancy. Thank you for using our services, kind regards David Hatch, Director ...
Mar 16,2017
Minithumbup
Matteo Congedo
Rebecca Donnelly
By:
Mar 16,2017
1 people found
this helpful
What a great team!!!! I was a bit concerned about selling my property due to the uncertainty of the market but they managed to find my a buyer in no time!...
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Comment on agent fees
Very competitive
Was this helpful? Yes
By: David Hatch
Mar 16, 2017
View all comments (1)
Dear "SC" Thank you for adding this review. I was pleased to read your comment and I am glad my team could assist with your property sale. We look forward to completing your matters, kind regards David Hatch, Director ...
Mar 16,2017
Minithumbup
Kamen Kiryakov
By:
Mar 16,2017
1 people found
this helpful
Very good agent Kamen Kiryakov. The deal went very smooth and fast. He followed our requests and covered all the needs we had. Very happy with him and the agency. Already recommended to friends and family...
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Comment on agent fees
good (reasonable)
Was this helpful? Yes
By: David Hatch
Mar 16, 2017
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Dear 'Julia V' Thank you for taking your time to add this review, I was pleased to read about your experiences with Karmen and thank you for using our services. We look forward to many future dealings, kind regards David Hatch, Director ...
Mar 13,2017
Minithumbup
Gilbert Francoise
By:
Mar 13,2017
1 people found
this helpful
Has found a potential buyer for our quite complex situation with the minimum of fuss and quicker then we expected...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
By: David Hatch
Mar 13, 2017
View all comments (1)
Dear "Coop Seller" Thank you for adding this kind reviews, I am pleased our Canary Wharf office have sourced you a buyer and we look forward to completing your sale matters in due course. Kind regards David Hatch, Director ...
Mar 08,2017
Minithumbup
Diana Anghel
By:
Mar 08,2017
1 people found
this helpful
Thanks very much your help finding the right flat. Diana was brilliant, she was really patient , showed me a lot of properties, easily deal with my criticism of the flats and deal with the several variations of my idea of the perfect flat until we found the best one. She is a brilliant person and a very professional sales-lady. I would definitely recommend her in your property search....
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Was this helpful? Yes
By: David Hatch
Mar 09, 2017
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Dear Sabby, Thank you very much for adding this kind comment about your experiences with Diana. I was really pleased to read that we could secure you the right property and we hope you enjoy your new home. Kind regards David Hatch, Director ...
Mar 02,2017
Minithumbup
Lucia Ludwig
By:
Mar 02,2017
1 people found
this helpful
Thank you Lucia for all your assistance in the set up of our new lease & home. The process was really smooth and stress-free and your prompt and polite replies to our queries made things easy!...
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Was this helpful? Yes
By: David Hatch
Mar 02, 2017
View all comments (1)
Dear Clare, Thank you for adding this kind review. I was pleased to read about your experiences with Lucia and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Mar 02,2017
Minithumbup
Lucia Ludwig
By:
Mar 02,2017
1 people found
this helpful
Lucia was efficient in her handling of the rental arranged through Alex Neil, with prompt replies to correspondence. She provided information that was helpful when needed and was a good liaison between myself and the landlord. Thanks Lucia!...
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Was this helpful? Yes
By: David Hatch
Mar 02, 2017
View all comments (1)
Dear Scott, Thank you for taking your time to add this review, I was very pleased to read about your experiences with Lucia and we wish you well with your new home. Kind regards David Hatch, Director ...
Mar 01,2017
Minithumbup
Rachel Timney
By:
Mar 01,2017
1 people found
this helpful
Rachel is absolutely fantastic! She is thoroughly professional, friendly, and organised - a dream agent. She kept us informed every step of the way and went above and beyond to be helpful and approachable. Would not hesitate to recommend Rachel!...
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Was this helpful? Yes
By: David Hatch
Mar 01, 2017
View all comments (1)
Dear "Z" Thank you for taking your time to add this review, I was really pleased to read your comments about Rachel and I am pleased you were happy with her services. We hope you enjoy your new tenancy and we look forward to many future dealings. Kind regards David Hatch, Director ...
Feb 27,2017
Minithumbup
By:
Feb 27,2017
1 people found
this helpful
Very helpful, we where able to move quick and without any issues. Provides flexible viewing times and always available to help....
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Comment on agent fees
good
Was this helpful? Yes
By: David Hatch
Mar 01, 2017
View all comments (1)
Dear Stefan Chiorean Thank you for taking your time to add this review. I was pleased to read about your experiences and we look forward to many future dealings, Kind regards David Hatch, Director ...
Feb 23,2017
Minithumbup
Rachel Timney
By:
Feb 23,2017
2 people found
this helpful
I would highly recommend Rachel to anyone looking for a property in London, she was extremely knowledgable, professional and always communicated every step of the process to us. It is very rare to find a property agent that would go that 'extra-mile' for you!!...
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Was this helpful? Yes
By: David Hatch
Feb 23, 2017
View all comments (1)
Dear 'Vaish' Thank you for adding this review. I was pleased to read about your experiences with Rachel and thank you for using our services. We hope you enjoy your new home and we look forward to many future dealings. Kind regards David Hatch, director ...
Feb 23,2017
Minithumbup
Diana Anghel
By:
Feb 23,2017
2 people found
this helpful
Diana was very helpful throughout the process, from the first steps in arranging viewings all the way through to processing my offer. In addition to the properties I was enquiring about, she also suggested some additional, similar properties for me to see, which were in line with my needs, one of which I chose to proceed with. Throughout, she kept me informed and up to date with developments....
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Comment on agent fees
High compared to the North of England, about par for the course in London.
Was this helpful? Yes
By: David Hatch
Feb 23, 2017
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Dear 'Jonathan' Thank you for taking your time to add this comment. I was pleased to read about your experiences with Diana and we hope you enjoy your new tenancy. We look forward to many future dealings, Kind regards David Hatch, Director ...
Feb 22,2017
Minithumbup
Rachel Timney
By:
Feb 22,2017
2 people found
this helpful
Rachel was very helpful, she responded to my queries promptly and arranged viewings for me at short notice. I also really appreciated her help in negotiating the sale. Thank you very much Rachel!...
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Comment on agent fees
n/a
Was this helpful? Yes
By: David Hatch
Feb 23, 2017
View all comments (1)
Dear 'Lara' Thank you for taking the time to add this review, I was pleased to read about your experience with Rachel and we hope you enjoy your new purchase. We look forward to many future dealings. Kind regards David Hatch, Director ...
Feb 20,2017
Minithumbup
Diana Anghel
Rebecca Donnelly
By:
Feb 20,2017
2 people found
this helpful
Alex Neil kept me inform all the way, which helps us a great deal as sometime we just need to know some basic updates. Highly recommended as everything was dealt with great professionalism....
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Was this helpful? Yes
By: David Hatch
Feb 20, 2017
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Dear "Neil" Thank you for adding this review, I was pleased to read about your experience and thank you for choosing our services. We look forward to many future dealings. Kind regards David Hatch, Director ...
Feb 16,2017
Minithumbup
Rebecca Donnelly
Matteo Congedo
By:
Feb 16,2017
1 people found
this helpful
We were very impressed with the professional manner in which a sale of our property was handled recently by both Rebecca and Matteo. They accommodated and worked around small difficulties, and kept us posted throughout....
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Comment on agent fees
Comparing with the online agencies, they are very high, but the expert advise and service one gets is worth their fees.
Was this helpful? Yes
By: David Hatch
Feb 16, 2017
View all comments (1)
Dear EL PI Thank you for taking your time to add this review. I was pleased to read about your experiences and we look forward to many future dealings, kind regards David Hatch, Director ...
Feb 16,2017
Minithumbup
Rebecca Donnelly
Matteo Congedo
By:
Feb 16,2017
1 people found
this helpful
I've had my property to let on the market with an online agency for almost 4 months without any tenants so when Rebecca told me that she could get tenants in within a week, to be very honest I didn't believe it because it had no tenant for 4 months but she proved me wrong! She got tenants in there in less than a week. Rebecca delivered indeed. She was professional, knowledgeable and communicated with me throughout her part of the process. I would highly recommend her. Matteo also was very profes...
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Comment on agent fees
Fees are quite high but they were able to negotiate a longer let with the tenants.
Was this helpful? Yes
Feb 07,2017
Minithumbup
Priscilla Hampton
By:
Feb 07,2017
3 people found
this helpful
Priscilla is easy to talk to, very approachable. Very polite and very eager to help! Would recommend Priscilla and colleagues ....
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Was this helpful? Yes
By: David Hatch
Feb 07, 2017
View all comments (1)
Dear 'Chloe' Thank you for adding this review, I was very pleased to read your comments and I am glad you enjoyed the services offered by Priscilla. Thank you for using our services and we look forward to many future dealings, kind regards David Hatch, Director ...
Feb 06,2017
Minithumbup
Rebecca Donnelly
Matteo Congedo
By:
Feb 06,2017
2 people found
this helpful
Another successful service from the team in Surrey Quays!! Year in and year out you guys deliver!! Very HAPPY and definitely returning next year :)...
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Comment on agent fees
Worth every penny and very competitive
Was this helpful? Yes
By: David Hatch
Feb 06, 2017
View all comments (1)
Dear 'JenC' Thank you for taking your time to add this review, I was pleased to read about your experiences and thank you for your continued custom, we look forward to many future dealings. Kind regards David Hatch, Director ...
Feb 01,2017
Minithumbup
Matteo Congedo
By:
Feb 01,2017
3 people found
this helpful
Matteo was great! He helped me and my partner secure our dream flat :) very charming and helpful. We was abit wary at first about going through an agency but after such a great experience we wouldn't think twice! Thanks Matteo :)...
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Was this helpful? Yes
By: David Hatch
Feb 02, 2017
View all comments (1)
Dear 'Sewell' Thank you for taking your time to add this review, I was very pleased to read about your experiences with Matteo and was very happy that he helped assist you with your property search. We hope you enjoy your new home and we look forward to many future dealings. Kind regards David Hatch, Director ...
Jan 27,2017
Minithumbup
Matteo Congedo
Rebecca Donnelly
By:
Jan 27,2017
3 people found
this helpful
Rebecca & Matteo handled my sale professionally, efficient and effective, meeting my personal needs and expectation. I would recommend the Alex Neil Duo for any sale/purchases in the SE16 area as they are able to provide a taylor-made service....
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Comment on agent fees
The fees are in fair and in line with the regional competitors
Was this helpful? Yes
By: David Hatch
Jan 27, 2017
View all comments (1)
Dear Matteo' Thank you for taking your time to add this review. I was pleased to read about your experiences and thank you for using our services. Kind regards David Hatch, Director ...
Jan 26,2017
Minithumbup
Rachel Timney
By:
Jan 26,2017
2 people found
this helpful
customer service as it's best. Rachel was very helpful and knowledgeable about the local property market. prompt responses for all questions and professionals all the way...
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Was this helpful? Yes
Jan 24,2017
Minithumbup
Owen Setter
By:
Jan 24,2017
3 people found
this helpful
I was 2 years with Alex Neil as a tenant. I am really happy with their services. Immediate reaction after reporting issues. Very friendly staff. Recommended....
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
By: David Hatch
Jan 24, 2017
View all comments (1)
Dear 'Lukasz' Thank you for taking your time to add this review, I was pleased to read your comment and we are glad you enjoyed your tenancy with us. Hope your future move plans go well, kind regards David Hatch, Director ...
Jan 23,2017
Minithumbup
By:
Jan 23,2017
3 people found
this helpful
Easy to deal with, all problems have been resolved very fast. Every single person i met been friendly and polite....
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Comment on agent fees
All the fees are reasonable
Was this helpful? Yes
By: David Hatch
Jan 23, 2017
View all comments (1)
Dear 'Nerijus' Thank you for your email, I was glad to read about your experiences and glad you enjoyed your tenancy. We look forward to many future dealings Kind regards David Hatch, Director ...
Jan 20,2017
Minithumbup
Matteo Congedo
Owen Setter
By:
Jan 20,2017
3 people found
this helpful
We thank Matteo and Owen for their great help whenever we have problem with the flat. Very helpful and supportive....
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By: David Hatch
Jan 20, 2017
View all comments (1)
Dear 'Eddy Zhu' Thank you for taking your time to add this review, I was pleased to read that you were happy with the services offered by Matteo and Owen. Thank you for using our services, kind regards David Hatch, Director ...
Jan 20,2017
Minithumbup
Priscilla Hampton
By:
Jan 20,2017
3 people found
this helpful
Priscilla is extremely professional with excellent customer service; a clear communicator, she responded quickly and helpfully to all my questions. She made the tenancy process very easy to understand and to go through. If you get her assistance you will lucky and well looked after. Thank you Priscilla....
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By: David Hatch
Jan 20, 2017
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Dear 'Luciana' Thank you very much for taking your time to add this review. I was very pleased to read about your experiences with Priscilla and I was glad she offered you full assistance. Thank you for using our services and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Jan 20,2017
Minithumbup
Matteo Congedo
By:
Jan 20,2017
2 people found
this helpful
Maarten is a very likeable personable member of the Alex Neil team. He did a good job of showing me round the property, listened and empathised. In the office Matteo was very positive and I found him to be very helpful in picking out a property that suited my needs. I also interacted with other members of staff and really couldn't fault anyone. A good overall experience....
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Comment on agent fees
I do not believe in paying agents fees, that should be the responsibility of the landlord so my comments are entirely negative on this matter.
Was this helpful? Yes
By: David Hatch
Jan 20, 2017
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Dear 'Jon Tishler' Thank you for adding this review about the services you received, I was pleased to read your comments and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Jan 20,2017
Minithumbup
Rachel Timney
By:
Jan 20,2017
1 people found
this helpful
We're in the final stages of securing a flat through AlexNeil, and we've been working with Rachel. She has been incredibly professional and helpful throughout, and has an excellent sense of humour! She stayed out late after our first viewing, so my husband could come and see our new flat, after I knew it was 'the one'. We are confident going forward with her as our contact. Would definitely recommend working with her....
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Comment on agent fees
Not hugely impressed by the high cost of the Agent's fees, although unfortunately this seems to be fairly standard across central London these days. Probably a reaction to the incoming ban...
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Jan 19,2017
Minithumbup
Shaun Marcelle
By:
Jan 19,2017
1 people found
this helpful
I was very pleased with Shaun's assistance in the sale of my flat. He handled the process very quickly and responded quick and helpful to my questions. He also managed to obtain an offer equal to the asking price....
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Comment on agent fees
comparable to other agents
Was this helpful? Yes
Jan 16,2017
Minithumbup
By:
Jan 16,2017
2 people found
this helpful
I rented for one year through Alex Neil and found them to be both efficient and knowledgeable throughout the contract....
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By: David Hatch
Jan 16, 2017
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Dear 'Olivia11' Thank you for adding this review, I was pleased to read that you were happy with our services during your tenancy and we look forward to many future dealings, kind regards David Hatch, Director. ...
Jan 09,2017
Minithumbup
Matteo Congedo
By:
Jan 09,2017
2 people found
this helpful
Very positive person with a lots of good energy :) It was a pleasure to go through the process. Well done!...
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By: David Hatch
Jan 09, 2017
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Dear 'Anna' Thank you for adding this review, I was pleased to read about your experiences with Matteo and we hope you enjoy your new tenancy. Thank you for using our services, kind regards David Hatch, Director ...
Jan 09,2017
Minithumbup
Matteo Congedo
By:
Jan 09,2017
1 people found
this helpful
Matteo is one of the best in the business that I have ever come across. Matteo is polite, professional, friendly and knowledgeable of the properties he will show you. He is on point when conducting viewings knowing everything there is about the property. I look forward to working with Matteo to secure a property....
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Was this helpful? Yes
Jan 06,2017
Minithumbup
Rebecca Donnelly
Matteo Congedo
By:
Jan 06,2017
2 people found
this helpful
I frequently contacted with many staff members of Alexneil via email and phone, I can feel a strong teamwork spirit under the leadship of branch manager, Mrs. Rebrcca. I can even remember the scene of which Mrs. Rebecca went to my flat to take photos the first time in March this year. So I am really very glad that my flat was finally rent out via Alexneil. I deeply appreciate the whole letting team's help and efforts, involving with Mrs. Rebrcca, Mr.Matteo, Mrs. Priscilla, Mr.Maarten and others....
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Was this helpful? Yes
By: David Hatch
Jan 06, 2017
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Dear 'WZ' Thank you for taking your time to add this review. I was very pleased to read about your experiences with our South London office and thank you for using our services. We look forward to many future dealings. Kind regards David Hatch, Director. ...
Jan 05,2017
Minithumbup
By:
Jan 05,2017
2 people found
this helpful
My overall experience with Alex Neil was good. Helpful and friendly staff, good communication - starting from all the formalities with contract signing throughout the entire period of tenancy....
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By: David Hatch
Jan 05, 2017
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Dear WB, Thank you for adding this review, I was pleased to read about your experiences and we hope you enjoy your tenancy. Kind regards David Hatch, Director ...
Dec 28,2016
Minithumbup
By:
Dec 28,2016
3 people found
this helpful
Have had the best experience with Alexandra! She was fantastic and was giving us tremendous help and guidance throughtout the renting process. A fabulous 5 star service! Will recommend her to all my friends and family members!...
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By: David Hatch
Dec 29, 2016
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Dear 'Cristina' Thank you very much for leaving this kind review, I was very pleased to read about your experiences and we hope you enjoy your new tenancy. We look forward to many future dealings, kind regards David Hatch, Director ...
Dec 22,2016
Minithumbup
By:
Dec 22,2016
2 people found
this helpful
I was very happy when Alexandra handed me over the keys of my new house. She updated me constantly by phone and emails of every stage that took place, being in touch for me with the seller and his solicitor. Cannot express in words what this meant to me, having my dream becoming reality. She deserves all the credit. I now own my dream house.......
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By: David Hatch
Dec 22, 2016
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Dear 'Brian' Thank you very much for taking your time to leave this review. I was very pleased to read about your experiences with Alexandra and our Canary Wharf office. We hope you enjoy your new home and we look forward to many future dealings. Kind regards David Hatch, Director ...
Dec 22,2016
Minithumbup
By:
Dec 22,2016
2 people found
this helpful
We were very impressed by Alexandra to say it in a few words. We had to move into a new place( 3 people) in less than 5 days which is nearly impossible if you think about all the paperwork and referencing that needs to be completed and approved by all parties. We we're desperate, but she did it! She managed to speed up our references and get our contract to sign on 3rd day. I believe that says it all....
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By: David Hatch
Dec 22, 2016
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Dear 'Madalina' Thank you for taking your time to add this review. I was really pleased to read about your experiences and I am very glad we could assist you with your property needs. We hope you enjoy your new home and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Dec 14,2016
Minithumbup
Shaun Marcelle
By:
Dec 14,2016
2 people found
this helpful
Shaun was an extremely helpful member who genuinely went the extra mile to find a property to let on a particular budget. He was attentive and a great pleasure to help assist my requirements....
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Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Dec 14, 2016
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Dear 'Great guy' Thank you for taking your time to add this review. I was pleased to read about your experiences with Shaun and we hope you enjoy your new property. Kind regards David Hatch, Director. ...
Dec 10,2016
Minithumbup
Dejon Anaughe
By:
Dec 10,2016
5 people found
this helpful
I recently had the pleasure of working with Dejon and find him very trust worthy. His response time in getting back to me anytime I called was incredible. He gave me proper feedback after every viewing however late evening. Dejon diligence and thoroughness in finding tenants in this time of period is much appreciated. Thank you again for all your calm help and support...
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By: David Hatch
Dec 12, 2016
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Dear 'Surya Prakash' Thank you for leaving this review, I was very pleased to read about your experiences with Dejon and we look forward to many future dealings. Thank you for using our services, kind regards David Hatch, Director. ...
Dec 09,2016
Minithumbup
By:
Dec 09,2016
3 people found
this helpful
Maarten was very professional and helpful during my property hunt in the UK. He was friendly and honest. He gave me quality information and explained the letting process in the UK well, which was very helpful for me as I moved from Australia to the UK recently. I highly recommend Maarten and Alex Neil if you are looking for a flat in London....
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By: David Hatch
Dec 09, 2016
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Dear 'Taniya' Thank you for taking your time to add this review. I was pleased to read about your experiences with Maarten and I am glad he could assist you with your property needs. We hope you enjoy your new home, kind regards David Hatch, Director. ...
Dec 08,2016
Minithumbup
Matteo Congedo
Priscilla Hampton
By:
Dec 08,2016
2 people found
this helpful
The help received from Matteo has been invaluable to us! Straight forward communications, fair negotiation and friendly approach! Thanks Alex Neil, a real added value!...
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By: David Hatch
Dec 08, 2016
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Dear 'Stefania' Thank you for taking you time to add this review. I was very pleased to read your comment and I am pleased you were happy with the services offered by Matteo and Priscilla. Thank you for using our services and we hope you enjoy your new home! kind regards David Hatch, Director ...
Dec 05,2016
Minithumbup
By:
Dec 05,2016
2 people found
this helpful
I would like to thank£Maarten Deconinck£for the excellent and highly professional service he provided me with during my search for a new home in London.£Maarten£was extremely helpful,£kept me updated throughout the process, and made every possible effort to reply to my requests asap. I would highly recommend him....
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By: David Hatch
Dec 05, 2016
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Dear 'Elena' Thank you for taking your time to add this review about your experiences with Maarten. I was please to read about your experiences and we look forward to many future dealings, kind regards David Hatch, Director ...
Nov 29,2016
Minithumbup
Dejon Anaughe
By:
Nov 29,2016
3 people found
this helpful
Dejon helped me find a property. I was eager to find a property to move in a very short time. Devon helped me find a place which fit my requirements like a T and was within my budget. He was cordial friendly and very professional throughout. I decided that I was going to take it as soon as I saw the property. I would recommend him highly to everyone....
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Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Nov 29, 2016
View all comments (1)
Dear 'Sid' Thank you for adding this review, I was pleased to read about your experiences and thank you for using our services, we hope you enjoy your new property and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Nov 29,2016
Minithumbup
By:
Nov 29,2016
2 people found
this helpful
It was a pleasure having Alex Neil agents help us secure a flat. Jordan and Alexandra worked with us tirelessly by showing us the property more thab once, answering every single question, at all times. They are a great team, and overall, a very good letting agency. We will definitely recommend them....
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Comment on agent fees
Good.
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By: David Hatch
Nov 29, 2016
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Dear 'Rukmini' Thank you for taking your time to add this review. I was pleased to read about your experiences and we hope you enjoy your new home. We look forward to many future dealings, kind regards David Hatch, Director. ...
Nov 29,2016
Minithumbup
Owen Setter
Lucia Ludwig
By:
Nov 29,2016
2 people found
this helpful
I've been really impressed with the way Alex Neil deal with any problems with the flat. I have been very happy with them, and would recommend them to anyone! Owen and Lucia have been extremely helpful and supportive, you don't get this kind of customer service anywhere else....
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Nov 25,2016
Minithumbup
Rachel Timney
By:
Nov 25,2016
2 people found
this helpful
I would like to thank Maarten and Rachel for their services during my property search. I'm a busy person and was only available to view properties on Saturday mornings. In two appointments I saw 5 properties and found what I want. Would highly recommend....
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Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Nov 25, 2016
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Dear 'Andrew' Thank you for taking your time to add this review, I was very pleased to read about your experiences with Maarten and Rachel and I am glad we could assist your property search. Good luck in your new home and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Nov 22,2016
Minithumbup
Lucia Ludwig
Owen Setter
By:
Nov 22,2016
3 people found
this helpful
I would like to thank you for Alex Neil Surrey quays branch especially from Lucia , Owen and Jordan. The team are provided very helpful altitude. The professionalism started from day one with the procedure of my contract. Just making me felt I been taken care of.During my stay if any problems raised in the flat They will arrange right away.Much appreciated ....
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Comment on agent fees
For me I found it a bit dear but having said that because it's in the centre everything cost more so it's fair deal with such services.
Was this helpful? Yes
By: David Hatch
Nov 22, 2016
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Dear 'Alexander' Thank you for adding this review, I was pleased to read about your experiences and we are glad you enjoyed your new tenancy. Thank you for using our services and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Nov 21,2016
Minithumbup
Matteo Congedo
By:
Nov 21,2016
2 people found
this helpful
Fantastic service from start to finish. Matteo was a great help in communicating and kept me updated throughout especially when it came to negotiating with the landlord. I would recommend him over anyone else....
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By: David Hatch
Nov 21, 2016
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Dear 'Riccardo' Thank you for taking your time to add this review about your dealings with Matteo. We hope you enjoy your new home and we look forward to many future dealings, Kind regards David Hatch, Director. ...
Nov 18,2016
Minithumbup
By:
Nov 18,2016
2 people found
this helpful
Relocating from Germany is already stressful, finding a property long distance even more. Jordan organised promptly (with a friend of us living in London) a virtual viewing of the property and made it possible for us to have a first virtual viewing at the house. He answered right away and happily coordinated with our friend the meeting and then managed our letting offer. All promptly and with excellent service. Alexandra has been AMAZING in every single way. She has been managing all the back ...
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By: David Hatch
Nov 18, 2016
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Dear 'Alexandra & Jordan' Thank you for taking your time to leave such a positive review, in regards to your experiences with Jordan and Alexandra. We hope you enjoy your new home and we look forward to offering many future services. Kind regards David Hatch, Director. ...
Nov 16,2016
Minithumbup
Owen Setter
By:
Nov 16,2016
3 people found
this helpful
The full management service provided by Alex Neil since November 1996 for my property has been efficient and professional. A special thanks to Owen for his help and prompt assistance over the past years....
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By: David Hatch
Nov 17, 2016
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Dear 'Daniel Horgan' Thank you for adding this kind review about the services provided by Owen and his Property Management team. Thank you for your long standing custom and we look forward to many future dealings. Kind regards David Hatch, Director ...
Nov 16,2016
Minithumbup
Matteo Congedo
Rebecca Donnelly
By:
Nov 16,2016
3 people found
this helpful
I am very pleased with services provided by Alex Neil surrey quays' branch especially from Rebecca, Matteo and Maarten. The professionalism started since day 1 and tenants were secured in a really quick pace. Much appreciated for all their hard work and i have no hesitation to recommend their agent to anyone and will certainly seek their help again whenever the needs raised....
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Comment on agent fees
Agent fees is very reasonable compare with major high street agents.
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By: David Hatch
Nov 17, 2016
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Dear 'Tracy' Thank you for taking your time to add this review about the services you received from Rebecca and Matteo. I was very pleased to read about your experiences and we look forward to many future dealings. Kind regards David Hatch, Director ...
Nov 16,2016
Minithumbup
By:
Nov 16,2016
4 people found
this helpful
I saw a property with Maarten few days ago and he surprised me how friendly and helpful he was! He understood my demands and I felt taken care of. Would highly recommend !!...
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Comment on agent fees
Reasonable fees.
Was this helpful? Yes
By: David Hatch
Nov 17, 2016
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Dear 'Jenna' Thank you for adding this review, I was pleased to read about your experiences with Maarten. We look forward to many future dealings. Kind regards David Hatch, Director ...
Nov 16,2016
Minithumbup
Matteo Congedo
By:
Nov 16,2016
1 people found
this helpful
Matteo ensured we did not miss the viewing of the property we chose - even though it was not that flat we had booked to see with him. He was charming, knew the area well and used the phrase 'spot on' much to my friend and I's amusement...
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Comment on agent fees
Astronomically high given service provided once viewing stage and offer acceptance was completed. I had to push for move in date and paperwork. At no stage was a breakdown of the agent's fees offered and I know that the online docu service they use is dirt cheap. Veiled as a 'holding deposit'. See Shelter (charity) https://england.shelter.org.uk/get_advice/private_renting/costs_of_renting/letting_agent_fees_and_charges for advice on how to not get conned by this...
Was this helpful? Yes
By: David Hatch
Nov 17, 2016
View all comments (1)
Dear 'toffeeman' Thank you for adding this review about your dealings with Matteo, we look forward to many future dealings, Kind regards David Hatch, Director. ...
Nov 09,2016
Minithumbup
Owen Setter
By:
Nov 09,2016
2 people found
this helpful
Owen Setter is helpful and deals things professionally, resolve any concerns if arise. Great Total Experience and pleasure to deal with them....
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Comment on agent fees
Fees is fair for the service provided.
Was this helpful? Yes
By: David Hatch
Nov 09, 2016
View all comments (1)
Dear 'S Shaikh' Thank you for taking your time to add your comments about Owen. I was very pleased to read about your experiences and was very pleased with the services he has provided you. Thank you for using our services and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Nov 08,2016
Minithumbup
Matteo Congedo
Rebecca Donnelly
By:
Nov 08,2016
2 people found
this helpful
Great service from the team at Alex Neil. Responsive to the changing market and fickle conditions. Thanks especially to Matteo and Rebecca....
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Comment on agent fees
Quite high but you do get the service.
Was this helpful? Yes
By: David Hatch
Nov 09, 2016
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Dear 'JA' Thank you for taking your time to add this review about your dealings with Rebecca and Matteo. I was very pleased to read your comment and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Nov 07,2016
Minithumbup
Matteo Congedo
By:
Nov 07,2016
1 people found
this helpful
I would like to share my experience with as many landlords as possible!! Since having bought my propertis they have always been managed by the same agency which, I used to believe was taking care of everything for me while I was abroad! Great! Until I decided to pay a visit to some of them to obviously check part of my portfolio. It was a disaster, I couldn't believe the way my properties were left!!! So bad that I decided to go legally against the agency!!! Luckily I remember some time before I...
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Comment on agent fees
You won't pay enough
Was this helpful? Yes
By: David Hatch
Nov 07, 2016
View all comments (1)
Dear 'Sandra' Thank you very much for taking your time to add this review. I was very pleased to read about your experiences with Matteo and Maarten. Once again thank you for adding this review and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Nov 07,2016
Minithumbup
Rebecca Donnelly
By:
Nov 07,2016
1 people found
this helpful
Really like how Rebecca works. She understood the market, knew what she was doing and worked proactively. Within a couple of days after taking on my property she found me good quality tenants. Very happy to work with her, actually work with her again on another property....
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By: David Hatch
Nov 07, 2016
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Dear 'KZ' Thank you for taking your time to add this review about your dealings with Rebecca. I was very pleased to read about the services she and her team offered and we look forward to many future dealings, Kind regards David Hatch, Director. ...
Oct 28,2016
Minithumbup
Rachel Timney
By:
Oct 28,2016
1 people found
this helpful
Big thank you to Rachel with all the help with renting the property. The flat met our expectations! She's been very friendly and professional all the time!...
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Comment on agent fees
A bit pricey, but what else you can expect in London!
Was this helpful? Yes
By: David Hatch
Oct 28, 2016
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Dear 'Kristina' Thank you for taking your time to add this review about your experiences with Rachel. I am pleased she was able to assist you find a suitable property and we hope you enjoy your new home. We look forward to many future dealings. Kind regards David Hatch, Director. ...
Oct 28,2016
Minithumbup
Rachel Timney
By:
Oct 28,2016
1 people found
this helpful
We were very pleased with the property that Rachel has recommended to us when we enquired about a different property. She was friendly and professional when dealing with all queries....
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Comment on agent fees
A bit pricey
Was this helpful? Yes
By: David Hatch
Oct 28, 2016
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Dear 'Rytis' Thank you for adding this review about Rachel. I was pleased to read about your experiences and we look forward to many future dealings, kind regards David Hatch, Director. ...
Oct 28,2016
Minithumbup
Rachel Timney
By:
Oct 28,2016
0 people found
this helpful
A massive thankyou to Rachel. she's been great, right from the point of booking in the valuation, thorough feedback on viewings and then agreeing a tenancy. Always very friendly and professional. Thank you!...
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Comment on agent fees
Very fair and competitive fees
Was this helpful? Yes
Oct 26,2016
Minithumbup
Matteo Congedo
Owen Setter
By:
Oct 26,2016
2 people found
this helpful
Thank you to Owen for making my stay as smooth as possible, and thanks a lot to Matteo for facilitating my end of tenancy. Very responsive and helpful agents....
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Was this helpful? Yes
By: David Hatch
Oct 27, 2016
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Dear 'Alisia Stasi' Thank you for adding this review. I was very pleased to read about your experiences with Matteo and Owen. We were glad you enjoyed being a tenant of ours and we look forward to many future dealings. Kind regards David Hatch ...
Oct 25,2016
Minithumbup
By:
Oct 25,2016
1 people found
this helpful
Jordan has been professional at all times and provided an efficient service, without any delays or problems. I would be happy to deal with him again....
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Comment on agent fees
As expected.
Was this helpful? Yes
By: David Hatch
Oct 25, 2016
View all comments (1)
Dear Mr 'Barry Crompton' Thank you for taking your time to add this review. I was pleased to read about your experiences with Jordan and we look forward to progressing your agreed sale. Thank you for your continued custom, kind regards David Hatch, Director. ...
Oct 20,2016
Minithumbup
Owen Setter
By:
Oct 20,2016
1 people found
this helpful
I have been with Alex Neil just over 2 years and I have been looked after as a tenant. They always respond to my queries within a acceptable time frame and sorted all our issues. thanks for everything Owen....
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Was this helpful? Yes
By: David Hatch
Oct 20, 2016
View all comments (1)
Dear 'Erol' Thank you for adding this kind review about the services offered by Owen, I am pleased you enjoyed being a tenant of ours and we look forward to many future dealings, kind regards David Hatch. Director ...
Oct 17,2016
Minithumbup
By:
Oct 17,2016
1 people found
this helpful
Owen is helpful and responds to emails in a timely manner. He has been a good conduit for communication with the landlord although failed to conclude a dispute we had with the landlord regarding furniture and we just gave up chasing....
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Comment on agent fees
The fees are high as with most agents but their referencing fee of £60.00 for tenants leaving is extortionate. It may well be in line with other competition but its highlights the inherent overcharging within the rental sector.
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By: David Hatch
Oct 17, 2016
View all comments (1)
Dear 'Tom' Thank you for taking your time to add this review about Owen. I was pleased to read you were happy with his services. Kind regards David Hatch, Director ...
Oct 15,2016
Minithumbup
Rachel Timney
By:
Oct 15,2016
2 people found
this helpful
Rachel has been a great agent, fast in renting my property out and very pro-active in terms of marketing. The whole team at Alex Neil was exceptional: communication between them, the tenant and us has always been quick and effective, they made the whole renting process so easy. Thank you so much guys!...
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Was this helpful? Yes
By: David Hatch
Oct 17, 2016
View all comments (1)
Dear 'Matteo' Thank you for using our services and then taking your time to add this review. I was very pleased to read your comments about Rachel and our South London Lettings team. We hope your new tenancy goes well and we look forward to many future dealings. Kind regards David Hatch, Director ...
Oct 13,2016
Minithumbup
Owen Setter
By:
Oct 13,2016
1 people found
this helpful
We have been using this agency for two years. We have been very happy with the service they provided dealing in a timely manner with all the requests we had during this time...
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By: David Hatch
Oct 13, 2016
View all comments (1)
Dear Rose, Thank you for taking your time to add this review. I was very pleased to read about your experiences with Owen and his Property Management team. We are glad you enjoyed your tenancy and we look forward to many future dealings. Kind regards David Hatch, Director ...
Oct 11,2016
Minithumbup
Matteo Congedo
Rebecca Donnelly
By:
Oct 11,2016
1 people found
this helpful
Unbelievable! I had a property listed with a different agent for months and I was even considering to stop marketing it until I received a call from Alex Neil! Rebecca valued my property and told me exactly what the other agents was doing wrong!!! She couldn't been more right... Always best to work with a local estate agency! Can you believe it? Matteo managed to secure me an amazing offer withing 5 days! Thanks Alex Neil!!!! I will send you a postcard from my new villa in Spain!...
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Comment on agent fees
Nothing compared to the service you get!
Was this helpful? Yes
By: David Hatch
Oct 11, 2016
View all comments (1)
Dear 'Mauro' Thank you very much for adding these comments. I was really pleased to read about the services offered by my staff members Rebecca and Matteo. We hope you enjoy life in Spain! and thank your for using our services, kind regards David Hatch, Director. ...
Oct 05,2016
Minithumbup
Rachel Timney
Priscilla Hampton
By:
Oct 05,2016
3 people found
this helpful
Rachel made viewing the house a pleasant and timely experience, with her open personality she put me and the people's house we were in at ease, and with facts at her fingertips she wasn't caught out by anything I asked. Priscilla handled the administrative side of things and was friendly and efficient. I've never had leasing a house go so smoothly. Easy and quick from beginning to end. Thank you...
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Comment on agent fees
Worth getting it done so efficiently.
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By: David Hatch
Oct 08, 2016
View all comments (1)
Dear 'Sab' Thank you for adding this review, I was pleased to read about your experiences and we hope you enjoy your new home. Kind regards David Hatch, Director ...
Oct 03,2016
Minithumbup
Matteo Congedo
Rebecca Donnelly
By:
Oct 03,2016
3 people found
this helpful
What a terrific experience!!!!!! If I could have giving them 6 stars I would have done it!!! Had many agents over to value my property but Rebecca made Alex Neil step up from the crowd with her energy and knowledge. I was very specific with the type of buyer I wanted for my property and after just a week I had a call from Matteo with an amazing offer! A special mention to Priscilla that kept me updated during the whole process. Thanks to them I can now buy the house of my dreams!! Best agents!!!...
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Comment on agent fees
Worth every single penny
Was this helpful? Yes
By: David Hatch
Oct 08, 2016
View all comments (1)
Dear 'John' Thank you for taking your time to add this fantastic review. I am really pleased to read about the services provided by Rebecca and Matteo. We hope you enjoy your new property and thank you for using our services. Kind regards David Hatch, Director ...
Sep 27,2016
Minithumbup
Matteo Congedo
Priscilla Hampton
By:
Sep 27,2016
3 people found
this helpful
Sold my property through this agent. Good service thinking of using to let through them. Will recommend to friends and family....
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Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Oct 08, 2016
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Dear 'Conor' Thank you for taking your time to add this review. I was very pleased to read about my staff members service levels offered and we look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 27,2016
Minithumbup
Rachel Timney
Priscilla Hampton
By:
Sep 27,2016
3 people found
this helpful
The service that I received whilst I endeavoured to sell on a property I recently acquired in auction was of the highest standards. In particular, the two members of staff that I directly dealt with were brilliant, they ensured that the whole process went as smooth as possible. Many thanks. Mr Savva....
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Comment on agent fees
Satisfactory.
Was this helpful? Yes
By: David Hatch
Oct 08, 2016
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Dear 'Mr Savva' Thank you for adding this kind review. I was very pleased to read about my staff members services and we look forward to many future dealings, kind regards David Hatch, Director ...
Sep 26,2016
Minithumbup
Matteo Congedo
By:
Sep 26,2016
3 people found
this helpful
After a considerable period my house sold that might have gone earlier had the original valuation been more realistic. For some months I was assured that everything was going 'smoothly' when in fact this meant the main interested potential buyers were still trying to sell a property. However in spite of the effects of Brexit the house sold at a figure agreeable to both parties. I am happy with the agreed agents commission percentage and the consistent attention shown by Mattheo Congedo in recent...
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Comment on agent fees
Acceptable
Was this helpful? Yes
By: David Hatch
Oct 08, 2016
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Dear 'HWA' Thank you for taking your time to add this review. I was very pleased to read about your experiences with Matteo and thank you for using our Residential Sales Services. Kind regards David Hatch, Director ...
Sep 26,2016
Minithumbup
Priscilla Hampton
Rachel Timney
By:
Sep 26,2016
3 people found
this helpful
I bought my property early this year from Alex Neil and the service was exceptional. I was given helpful advise from Rachel and regular feedback on the progress of the sale from Priscilla right from start to finish. I'm so impressed that I am now using this company to sell one of my properties....
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Was this helpful? Yes
By: David Hatch
Oct 08, 2016
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Dear 'Gail_321' Thank you for taking your time to add these comments. I was very pleased to read about your experiences with Priscilla and Rachel and we look forward to continuing to provide our Estate Agency services. Kind regards David Hatch, Director ...
Sep 23,2016
Minithumbup
Owen Setter
By:
Sep 23,2016
3 people found
this helpful
J'ai loua un appartement avec Alex Neil depuis 2 ans. Le service est professionnel et a  l'ecoute des locataires. Translation: I rented an apartment with Alex Neil for 2 years. The service is professional and they listen to the tenants....
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Comment on agent fees
Comme un peu partout sur le marchΒ© de Londres, je trouve les diffΒ©rents frais Β©levΒ©s. Translation: As everywhere on the London market, I find different high fees.
Was this helpful? Yes
By: David Hatch
Oct 08, 2016
View all comments (1)
Dear Stephanie, Thank you for adding your comments, I am glad you enjoyed our services and your dealings with Owen. We look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 21,2016
Minithumbup
By:
Sep 21,2016
2 people found
this helpful
A very professional service. All matters were dealt swiftly with excellent care. Any request I had, was immediately replied. An all over experienced agency....
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By: David Hatch
Sep 21, 2016
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Dear Tina, Thank you for adding this review. I was very pleased to read about your experiences with my South London Lettings Department and we look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 13,2016
Minithumbup
Rebecca Donnelly
Matteo Congedo
By:
Sep 13,2016
1 people found
this helpful
This is the second property that i have sold through AlexNeil! Rebecca was prompt to value my property, organise the photography and begin the marketing and Matteo found me a buyer on the open day!!! Alex Neil are by far the best agents in London. Well done guys and thank you for the commitment, promptness and professionalism....
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Comment on agent fees
fees were very fair and I would have been happy to pay more for the fantastic job they did. (twice)
Was this helpful? Yes
By: David Hatch
Sep 13, 2016
View all comments (1)
Dear 'Lewis' Thank you very much for adding this kind review about the services offered by my South London office, I was very pleased to read about your experiences and we look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 13,2016
Minithumbup
Rebecca Donnelly
By:
Sep 13,2016
1 people found
this helpful
Rebecca did a great job finding a buyer and assisting me with the sale. Communication was easy as she would always reply to my messages or e-mails promptly....
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Was this helpful? Yes
By: David Hatch
Sep 13, 2016
View all comments (2)
Dear 'Katerina' Thank you for adding these kind words about your dealings with Rebecca and for using our services. We look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 13,2016
Minithumbup
Matteo Congedo
Rebecca Donnelly
By:
Sep 13,2016
1 people found
this helpful
The service I received from Alex Neil when letting my flat was excellent- prompt and very efficient. Rebecca and Matteo were charming and left me completely confident everything was being taken care off. My flat was let within days of my first call to Alex Neil, and they took all the stress out of the process. Highly recommended....
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Comment on agent fees
The fees are very reasonable.
Was this helpful? Yes
By: David Hatch
Sep 13, 2016
View all comments (1)
Dear 'Iago Griffith' Thank you for taking your time to add this review. I was very pleased to read about your experiences and thank you for using our services. We look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 12,2016
Minithumbup
Rebecca Donnelly
Priscilla Hampton
By:
Sep 12,2016
1 people found
this helpful
What a wonderful team! Could you ask for a better service? Rebecca valued my property on Monday published on Wednesday open house on Saturday and full asking price on the first viewing!! They surely know what they are doing! During the whole sales progression I have been kept informed by the wonderful Priscilla. I had very bad experienced with other estate agencies in the past but they have managed to achieve all my expectations and now I can buy my dream home thanks to them!!!! Than you Alex Ne...
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Comment on agent fees
No price on quality
Was this helpful? Yes
By: David Hatch
Sep 12, 2016
View all comments (1)
Dear 'Luigi' Thank you very much for your very kind words about Rebecca and Priscilla, I am really pleased about the services they offered and we hope your sale goes well. We look forward to many future dealings. Kind regards David Hatch, Director. ...
Sep 08,2016
Minithumbup
By:
Sep 08,2016
1 people found
this helpful
Such great service and Staff very organised and knowledgable. Kept me informed during the whole process of selling my house....
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Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Sep 08, 2016
View all comments (1)
Dear Sandra, Thank you for adding this very nice review, I was very pleased to read about your experiences and we look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 08,2016
Minithumbup
Rachel Timney
By:
Sep 08,2016
1 people found
this helpful
I would highly recommend Alex Neil they helped find the perfect house my wife and I was looking for! My agent Rachel informed me she was new to the company and what great help she was alongside the rest of her colleagues. Very professional and friendly team couldn't fault them at all....
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Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Sep 08, 2016
View all comments (1)
Dear Michael, Thank you for taking your time to add this review and your kind words. We hope you enjoy your new property and we look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 07,2016
Minithumbup
Rebecca Donnelly
By:
Sep 07,2016
2 people found
this helpful
Great sevice overall, Rebecca came to value my house she was very pleasant and helpful. Alex Neil had it up for sale and had an offer within 2 weeks! Would highly recommend this agency as they are very professional....
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Comment on agent fees
Good agency fees
Was this helpful? Yes
By: David Hatch
Sep 07, 2016
View all comments (1)
Dear 'Laura' Thank you very much for adding this review. I was very pleased to read about the services offered by Rebecca. Thank you for using our services and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Sep 07,2016
Minithumbup
By:
Sep 07,2016
1 people found
this helpful
Mauro has been very helpful for assisting the whole procedure. 7 star service!!! Lucky to have him as my agent. Annyta...
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Was this helpful? Yes
By: David Hatch
Sep 08, 2016
View all comments (1)
Dear Annyta, Thank you for adding this review. I was very pleased to read about your experiences. We hope you enjoy your new tenancy and we look forward to many future dealings. Kind regards David Hatch, Director ...
Sep 06,2016
Minithumbup
By:
Sep 06,2016
2 people found
this helpful
Mauro carried out a very professional re-letting of the property, and was very comprehensive in his work and service, he ensured that all aspects of the letting were carried out...
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Comment on agent fees
Average
Was this helpful? Yes
By: David Hatch
Sep 06, 2016
View all comments (1)
Dear Tim, Thank you for taking your time to add this review. I was very pleased to read about your experiences and thank you for using our services. We look forward to many future dealings, Kind regards David Hatch, Director ...
Sep 04,2016
Minithumbup
By:
Sep 04,2016
2 people found
this helpful
Mauro was very helpful indeed during the whole process. He showed great customer service throughout the process thus making the whole stressful situation for me and my family easy and hassle free. Great agent :D...
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Comment on agent fees
good
Was this helpful? Yes
By: David Hatch
Sep 06, 2016
View all comments (1)
Dear Mr Ahmed, Thank you very much for your kind review about Mauro, I am pleased you enjoyed his services and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Aug 30,2016
Minithumbup
Kamen Kiryakov
By:
Aug 30,2016
0 people found
this helpful
Our thanks to Kamen Kiryakov for all his help. He was very professional, and answered all our questions in a timely manner. We appreciated the fact that he was always available when we needed him....
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Comment on agent fees
Higher than other agencies but we have received good service.
Was this helpful? Yes
By: David Hatch
Aug 30, 2016
View all comments (1)
Dear 'Diana' Thank you for taking your time to add this review, I was very pleased to read about your experiences with Kamen. Thank you for using our services and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Aug 29,2016
Minithumbup
By:
Aug 29,2016
2 people found
this helpful
Lisa was very polite and professional over the phone she helped with all the small but annoying issues we had in our flat when we moved in....
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Comment on agent fees
The fees a bit high but totally worth it for the service you get!
Was this helpful? Yes
By: David Hatch
Aug 30, 2016
View all comments (1)
Dear 'Miri01' Thank you for leaving this review, I was very pleased to read about your experiences with Lisa and thank you for using our services, we look forward to many future dealings. Kind regards David Hatch, Director. ...
Aug 25,2016
Minithumbup
Kamen Kiryakov
By:
Aug 25,2016
2 people found
this helpful
I would just like to put on record how impressed I was with Kamen when dealing with our initial viewing for and subsequent let of a property through Alex Neil. He was both friendly, professional and willing to help with our circumstances where possible. He was very informative and has continued to offer his help throughout the process. I would highly recommend Kamen for any future prospective clients of Alex Neil....
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Comment on agent fees
N/A
Was this helpful? Yes
By: David Hatch
Aug 30, 2016
View all comments (1)
Dear 'Ryan Davis' Thank you very much for taking your time to add this review about Kamen. I was very pleased to read about your experiences and I am glad he was successful in sourcing you a property. We hope you enjoy your new property and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Aug 19,2016
Minithumbup
Kamen Kiryakov
Owen Setter
By:
Aug 19,2016
1 people found
this helpful
Kamen was the agent for our property. He was very diligent with our requests and found out a suitable property that match our needs and budget. After one first visit/meeting and a full understanding of what we were looking for, he came with the perfect solution! I felt he had a very honest approach and from years dealing with different agents in London, it was for sure our best experience. There was a small misunderstanding between the freeholder and the agent that end up causing some damage t...
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Comment on agent fees
The fees are premium but so far the experience matched the price paid. We don't feel we are being ripped off as we felt with other agents in the past.
Was this helpful? Yes
By: David Hatch
Aug 22, 2016
View all comments (1)
Dear 'Diogo, Milena and Miguel' Thank you for adding this review in relation to the services offered by my staff members Kamen and Owen. I am pleased your issued were resolved quickly and thank you for using our services. We look forward to you enjoying your new tenancy and many future dealings. Kind regards David Hatch, Director ...
Aug 18,2016
Minithumbup
By:
Aug 18,2016
1 people found
this helpful
After being a tenant of an Alex Neil property for the 3 years I have to say I'm pleased with the service. All problems we have had involving the property were dealt with professionally. Thank you....
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Was this helpful? Yes
By: David Hatch
Aug 19, 2016
View all comments (1)
Dear 'ChikeRichard' Thank you for adding this review, I was very pleased to read that you were happy with the services offered by my Property Management department, thank you for using our services. Kind regards David Hatch, Director ...
Aug 09,2016
Minithumbup
Matteo Congedo
Priscilla Hampton
By:
Aug 09,2016
1 people found
this helpful
What can I say about Alex Neil, everyone who we dealt with during whilst securing our rental property was amazing! Considering the whole process from start to finish was only two weeks and both Matteo and Priscilla were always available to answer any of our queries. I would highly recommend Alex Neil to anyone who is looking to move....
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Was this helpful? Yes
By: David Hatch
Aug 09, 2016
View all comments (1)
Dear Charlotte Dickerson, Thank you very much for taking your time to add this great review. I was really pleased to read about your experiences and we hope we enjoy your new property. Thank you for using our services and we look forward to many future dealings, kind regards David Hatch, Director ...
Aug 08,2016
Minithumbup
Matteo Congedo
Priscilla Hampton
By:
Aug 08,2016
3 people found
this helpful
We recently let out our property through AlexNeil. Matteo was our agent. He was very hard working and approachable throughout the marketing process. I never had any problem reaching him. He kept me up to date with feedbacks from viewings and sent me a weekly report. Very pleasant and efficient, one of the best agent I have ever seen. Priscilla was also very nice and prompt in her responses. I'd highly recommend them both....
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Comment on agent fees
We are happy with the service and customer care.
Was this helpful? Yes
By: david Hatch
Aug 08, 2016
View all comments (1)
Dear A. Mohammadi, Thank you very much for adding this review. I am very pleased to read about your positive experiences with my staff members and thank you for using our services. We look forward to many future dealings, kind regards David Hatch, Director ...
Aug 01,2016
Minithumbup
Kamen Kiryakov
By:
Aug 01,2016
1 people found
this helpful
Kamen was our agent. He was very patient throughout the process. He took the time to explain every detail we asked for .He kept us well informed through out the various stages of the process. I think Kamen is very kind and easily approachable . He gives his honest opinions. Promptly response to mails and any questions asked . Knows his business well .I would highly recommend Kamen as an agent....
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Was this helpful? Yes
By: David Hatch
Aug 01, 2016
View all comments (1)
Dear Anitha Thank you very much for adding this very kind review about Kamen. I was very pleased to read about your experiences and thank you for using our services. We hope you enjoy your new home! kind regards David Hatch, Director ...
Aug 01,2016
Minithumbup
Matteo Congedo
By:
Aug 01,2016
1 people found
this helpful
You couldn't ask for a better agent! Even after having 2 buyers walk away from the sales procedure Matteo continued to arrange viewings at an incredibly quick turn-around. His time keeping is impeccable along with a very approachable charming manner and impressive technique when showing buyers around my property. Nothing seemed too much trouble and he's been easy to get hold of during the process. An absolute pleasure to work with and couldn't have ask for a better agent to look after the curren...
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Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Aug 01, 2016
View all comments (1)
Dear Richard H, Thank you very much for taking your time to add this fantastic review about Matteo, I was really pleased to read about your experiences with him and our Rotherhithe Sales Team. We look forward to concluding your matters and once again thank you for adding this review. Kind regards David Hatch, Director ...
Jul 28,2016
Minithumbup
Matteo Congedo
By:
Jul 28,2016
1 people found
this helpful
At every point through the sale of my property Matteo and Mauro have been on hand to assist with energy and enthusiasm. This week I had an issue with the gas meter which Matteo also went way above and beyond to assist with. In an industry where the agents get a bad rap these guys are doing a great job. Thanks...
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Comment on agent fees
Fair
Was this helpful? Yes
By: David Hatch
Jul 28, 2016
View all comments (1)
Dear Daniel, Thank you for taking your time to add these comments, its much appreciated and I am really pleased you are enjoying the services offer by my sales staff, we hope everything continues to run smoothly and completion can be reached shortly, kind regards David Hatch, Director ...
Jul 27,2016
Minithumbup
Matteo Congedo
By:
Jul 27,2016
1 people found
this helpful
Matteo is very professional,polite, and approachable. We are really glad that he help us find the property to rent....
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Was this helpful? Yes
By: David Hatch
Jul 27, 2016
View all comments (1)
Dear BISI, Thank you for adding these kind words, I was very pleased to read about your experiences with Matteo. We hope you enjoy your new home. Kind regards David Hatch, Director ...
Jul 25,2016
Minithumbup
Matteo Congedo
By:
Jul 25,2016
1 people found
this helpful
Matteo, we love you! You were great from start to finish, and a really nice chap - always professional but very approachable. We're really glad that you were looking after our sale. Asking price offer in 5 days, and you held our hand through a stressful chain. After discovering Alex Neil estate agents to be the best in the area when I was looking to buy in the area 6 years ago, and now having had a great sales experience, I wouldn't go anywhere else in future....
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By: David Hatch
Jul 25, 2016
View all comments (1)
Dear Chloe, Thank you for taking your time to add your comments. I was very pleased to read about your experiences with Matteo and thank you for adding such kind words. Thank you for your custom, we hope your move went well and we look forward to many future dealings. Kind regards David Hatch, Director ...
Jul 13,2016
Minithumbup
Matteo Congedo
Lucia Ludwig
By:
Jul 13,2016
3 people found
this helpful
Throughout the entire process both Matteo and Lucia have been fantastic. They have a great response rate to emails and calls and have proactively managed the entire sale from offer to completion. I would have no reservations in recommending this agent to assist with the purchasing of a property. At times they had manager some tricky situations with the vendor and they did this with great diplomacy and were able to achieve the desired out come....
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Comment on agent fees
N/A
Was this helpful? Yes
By: shakhawan ashty
Aug 19, 2016
View all comments (2)
I would like to thanks Lucia Ludwig ,it was excellent customer services friendly very helpful. ...
Jul 04,2016
Minithumbup
By:
Jul 04,2016
1 people found
this helpful
Mauro has been professional and courteous. He has worked hard to maintain progress towards letting our properties. He has listened to our concerns and acted upon them to help resolve any issues....
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By: David Hatch
Jul 04, 2016
View all comments (1)
Dear Mr J Bond, Thank you for taking the time to add this review, I was very pleased to read about your experiences and we look forward to many future dealings. Kind regards David Hatch, Director ...
Jul 04,2016
Minithumbup
Matteo Congedo
By:
Jul 04,2016
1 people found
this helpful
I was very pleased with both Matteo (the agent) and Mark (sales support) throughout the whole process of sale. They were both easy to reach and knowledgeable. Whenever I had any questions they were able to give me the right answers quickly. When the sale slowed down due to legal obstacles it was Matteo and Mark who maintained close contact with the seller and solicitors to get answers and make progress immediately. At the end of sale, I needed to move in with tight time constraints and witho...
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Comment on agent fees
No comment
Was this helpful? Yes
By: David Hatch
Jul 04, 2016
View all comments (1)
Dear Neil Bhullar, Many thanks for adding this very positive review, I am very pleased you were happy with the services offered by Matteo and Mark. Once again thank you for you time doing this and we look forward to many future dealings. Good luck in new home! Kind regards David Hatch, Director ...
Jun 30,2016
Minithumbup
By:
Jun 30,2016
2 people found
this helpful
Excellent service from Mauro Silva , Estate agent from Alex Neil, Surrey Quay brunch. He couldn't have been more helpful & attentive. High street branches are not known for their personal touch, but I was really impressed, highly recommended! He's passionate about his job,with a great knowledge about the market and its local area. His communication skills are also relevant to mention. Nowadays many people avoid to pay fees to agents, but they don't realise how fast , reliable and effi...
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Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Jul 04, 2016
View all comments (1)
Dear Mr Souza, Thank you for taking your time to add these comments, I was very pleased to read about your experiences with Mauro and our Surrey Quays office. Once again thank you for your kind review and we look forward to many future dealings. Kind regards David Hatch, Director. ...
Apr 28,2016
Minithumbup
Owen Setter
By:
Apr 28,2016
1 people found
this helpful
I have been renting a property through Alex Neil for 2 years and have found then to always be polite, accomodating and helpful. Always prompt to respond to any enquiries and I would strongly reccomend them as a property managment team....
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Comment on agent fees
Good
Was this helpful? Yes
By: David Hatch
Jun 28, 2016
View all comments (1)
Dear Sophia Wyness Thank you for taking your time to add this review. I was very please to read about your experiences with Owen and his Property Management team. Thank you for using our Management services. Kind regards David Hatch, Director ...
Apr 22,2016
Minithumbdown
By:
Apr 22,2016
2 people found
this helpful
Very disappointed with the way this agent has treated my case. Tenants, beware! I have paid the holding deposit for the tenancy at 3 athol square, e3. Have sorted the reference documents out within a day and have failed referencing. Have paid £540. My tenancy was meant to start on the 2nd of may, I have failed referencing on the 21st of April (which is reasonable time for the agent to find a new tenant). The agent didn't even give me any T & C's for the holding deposit and agent Kame...
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Comment on agent fees
Unreasonably high
Was this helpful? Yes
By: David Hatch
May 27, 2016
View all comments (1)
Dear Mantas, I believe my staff members acted fully in accordance with your signed Holding Deposit document and our clients instructions. I further understand that you received a full refund, so I ask that you amend this negative review, given your positive outcome, Regards David Hatch, Director ...
Dec 09,2015
Minithumbup
By:
Dec 09,2015
2 people found
this helpful
Thank you for the great service we received throughout the transaction - all went smooth and furthermore your assistance on the day after completion! Thanks again and hope to do more business in the near future. Regards...
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Was this helpful? Yes
By: David Hatch, Director
Dec 09, 2015
View all comments (1)
Dear Solomon, Thank you very much for taking your time to add this review, I was very pleased to read about your experiences and thank you for using our services. We look forward to many future dealings. Kind regards David Hatch, Director. ...
Dec 07,2015
Minithumbdown
By:
Dec 07,2015
0 people found
this helpful
In late October this year, we worked with Alex Neil, together with some other local agencies, to find tenant for our newly completed flat at Marine Wharf. I have to say, I was very disappointed by the quality of their services. Rebecca was quick in sending contract and arranging setting up the Alex Neil signpost at our flat, then she moved on to chase other deals. While the other agencies are pushing to set up more viewings, I kept getting pressure from Alex Neil to lower the asking price. T...
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Was this helpful? Yes
By: David Hatch, Director
Dec 07, 2015
View all comments (1)
Dear 'a disappoint client' I am sorry to read your comments, regarding your disappointment with our services provided. Please be advised that we work on a No Let - No fee basis, so I am also very disappointed that we were unable to rent your property. Please be further advised that we no longer use our third party photographers. I hope that your new tenancy goes well and we are given an opportunity in the future to provide our services to the level I expect our customers to receive. Regards Dav ...
Nov 12,2015
Minithumbdown
By:
Nov 12,2015
3 people found
this helpful
I cannot emphasise enough how much I would not recommend Alex Neil both as a tenant and a landlord. During my 1 year stay in Bow I was regularly ignored by Alex Neil until they needed something from the tenants. When communication was given it was short and left us feeling exasperated. It seems they put money above quality every time. I now have a property to rent in the area and I will not be using them...
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Was this helpful? Yes
By: David Hatch, Director
Nov 13, 2015
View all comments (1)
Dear Chris, I was sorry to read your comments. However, we have no record of any concerns and therefore I am unable to respond in any further details. Once again I am sorry for any services not provided to your satisfaction. Kind regards David Hatch, Director ...
Nov 09,2015
Minithumbdown
By:
Nov 09,2015
1 people found
this helpful
AVOID!!!! Absolutely unprofessional and a complete waste of our time. We had a few agents come over to value our property and Rebecca from Alex Neil valued it at £750,000 which we thought was quite high but she insisted that is what the flat will sell at and was confident that it would take less than 4 weeks to get an offer at the asking price. We decided to go with them and had photographs taken by a "professional" who couldn't even figure out how to set up the tripod, that sh...
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What agent could do to change your mind?
Avoid at all costs, would not recommend to anyone. They might be ok for cheap properties but for high value properties, go with a professional agent.
Attached Files
Comment on agent fees
We negotiated the fees and length of contract. Glad we reduced the length of contract so we could dump them after a few weeks when we realised how awful they were. Not worth their fees, as they did no work.
Was this helpful? Yes
By: David Hatch, Director
Nov 10, 2015
View all comments (1)
Dear Ramla , I am deeply saddened to read this review, as at all times my staff members endeavour to achieve our clients the maximum market value for their properties. I am very sorry we were unable to do this for you and you felt our no sale no fee service was not to your satisfaction. I wish you every success with your future move. Kind regards David Hatch, Director ...
Oct 23,2015
Minithumbdown
By:
Oct 23,2015
1 people found
this helpful
Alex Neil initially pressed my son to set up survey as soon as possible, and promised to the the flat off the market. Contacting them and getting feedback was good at this point. After the survey was done, couldn't get any further response, when they did get back it was with the standard message that the seller could not be contacted. I pursued this for 3 months!!! In the mean time I saw that the agent had re-advertised the flat at a higher price. I was aware that agents could not be trusted but...
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Was this helpful? Yes
By: Mahesh
Oct 23, 2015
View all comments (2)
David, I fully agree that the agent is not responsible for what the seller does, however I would expect the agent to get back to the buyer in a timely manner when they are contacted for feedback. Also as the flat was taken off the market by Alex Neil when they say it was, I expect that no sale for this property took place via your agency while my son was held in limbo. ...
Oct 09,2015
Minithumbup
Owen Setter
By:
Oct 09,2015
3 people found
this helpful
Owen is always helpful and replies to our queries quickly. Alex Neil have been very consistent over the years and have a commitment to improve....
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Was this helpful? Yes
By: David Hatch, Director
Oct 09, 2015
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Dear L&J, Thank you for taking your time to add this comment. I was very pleased to read about your experiences with Owen. We look forward to many future dealings, Kind regards David Hatch, Director ...
Sep 28,2015
Minithumbup
Owen Setter
By:
Sep 28,2015
4 people found
this helpful
A superb service from start to finish. I cannot fault Lisa Cheung for completing the administration and Owen Setter for the Property Management of my property. As an overseas Landlord I feel at ease knowing my property is well looked after....
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By: David Hatch, Director
Sep 30, 2015
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Dear Lai See Hand, Thank you for taking your time to add this review, I was very pleased to read about your experiences with my staff members and thank you for using our services. Kind regards David Hatch, Director. ...
Sep 25,2015
Minithumbup
By:
Sep 25,2015
3 people found
this helpful
We just moved back from singapore and looking for our permanent place. Have contacted many real estate agents and julie from alex neil was the first to contact me. She arrange few properties for viewing we love the first property we viewed and she was rushing back to office at 6.30pm making sure we can get that and next morning 7am we got good news from her. What can i say about Julie is she very efficient, friendly and professional. I Would recommend her to others....
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By: David Hatch, Director
Sep 28, 2015
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Dear kellie, Thank you for taking your time to add this review, I was very pleased to read about your experiences with Juile and we hope you enjoy your new home. Kind regards David Hatch, Director. ...
Sep 24,2015
Minithumbup
Rebecca Donnelly
By:
Sep 24,2015
3 people found
this helpful
Quick response from all relevant parties in dealing with the property sales. Effective in signing electronic doc Being impressed by regular reporting on sales progress Good sales effort by actively reaching your client base...
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Comment on agent fees
competitive agent fee
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By: David Hatch, Director
Sep 24, 2015
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Dear Ven, Many thanks for adding this review, I am pleased you have been satisfied with the services offered by my staff members Anneleen and Rebecca and thank you for using our services. Kind regards Davis Hatch, Director ...
Sep 21,2015
Minithumbup
By:
Sep 21,2015
2 people found
this helpful
Anneleen was very helpful from the first point of call when phoning Alex Neil to arrange a viewing all the way through to securing the flat. She has been very prompt in responding to any questions I have had via email or phone. I am very happy with the service she gave....
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Comment on agent fees
I would be lying if I said I am happy with the agency fees - but that is no reflection on Alex Neil in particular - all estate agents are too expensive in my opinion.
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By: David Hatch, Director
Sep 21, 2015
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Dear Sarah Simmonds, Thank you for taking your time to add this review. I am pleased you were happy with the services provided by my staff member Anneleen. Kind regards David Hatch, Director. ...
Sep 17,2015
Minithumbup
Owen Setter
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