• Staff picture
    Matteo Congedo
  • Staff picture
    Lucia
  • Staff picture
    Daniel
  • Staff picture
    Priscilla
  • Staff picture
    Rebecca
  • Staff picture
    Tommaso
  • Staff picture
    Lauren
  • Staff picture
    Harry
  • Staff picture
    Do Yeon
  • Staff picture
    Sara
  • Staff picture
    Bora
  • Staff picture
    Eva
  • Staff picture
    Bogdan
  • Staff picture
    Maciej
  • Staff picture
    Abbie
Alex Neil Estate Agents of London offer a comprehensive portfolio of property both for sale and to let. Primarily covering the Docklands, East and South East London areas, whether you are looking to s Read full description...Alex Neil Estate Agents of London offer a comprehensive portfolio of property both for sale and to let. Primarily covering the Docklands, East and South East London areas, whether you are looking to sell, let, buy or rent your home our coverage of London encompasses North and South of the River Thames, extending to areas East and West of Canary Wharf and Canada Water. We offer properties for sale and letting that range in style from quality flats, to luxury houses and penthouse apartments often with river, dockside or London city views.

Catering for a plethora of property and lifestyle requirements, our services cover all aspects of buying, selling and letting properties in Docklands, East and South East London. Alex Neil's experienced team of estate agents can expertly advise on London property purchase, sales, lettings, new homes, property management and investments within Docklands and the wider London conurbation.

“Long term tenant...”

May 25,2019
Minithumbup
By: 'Long term tenant'
May 25,2019
0 people found
this helpful
Alex neil is not a bad real estate and they do offer some good services. I have been a tenant for over 18 months and there have been some maintenance and repair issues which they resolved though timelines could be improved. Though it has yet not ...
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Was this helpful? Yes

“E3...”

May 24,2019
Minithumbup
Bora
By: 'Nat G'
May 24,2019
0 people found
this helpful
Recieved fantastic service and made moving very easy. Bora was really get and got me and my friend a great home to rent. I could not be happier with the service i recieved from Alex Neil...
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“Simply a big Thank You...”

May 23,2019
Minithumbup
Tommaso
By: 'Marc & Carlos'
May 23,2019
1 people found
this helpful
Thank you Tommaso for your hard work and support with the viewings! You have a special charisma and really did make us feel less anxious. And Sarah, well done! Your hard work, advice and perseverence at the progression stage was appreciated so much! Well done! ...
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Comment on agent fees
Reasonable and worth all the hard work and perseverance.
Was this helpful? Yes
By: Alex Neil Estate Agents
May 23, 2019
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Dear Marc and Carlos. Thank you for leaving your review for Tommaso. We are very pleased that you are happy with his assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Happy...”

May 23,2019
Minithumbup
Bora
By: 'Jeremy'
May 23,2019
1 people found
this helpful
Very happy with the service i recieved. Very professional and straight forward. Bora was exceptional in helping me and would recommend. Great example of an Estate Agents!!...
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By: Alex Neil Estate Agents
May 23, 2019
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Dear Jeremy. Thank you for leaving your review for Bora. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great service...”

May 22,2019
Minithumbup
Daniel
By: 'Sims08'
May 22,2019
1 people found
this helpful
Provided a great service always very friendly and helpful to both me and my Partner nothing was to much trouble....
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Comment on agent fees
Good
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By: Alex Neil Estate Agents
May 22, 2019
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Dear Sims08. Thank you for leaving your review for Daniel. We are pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Good...”

May 22,2019
Minithumbup
Daniel
By: 'Rachel'
May 22,2019
1 people found
this helpful
Daniel - Very efficient, knowledgeable & professional in all dealings: email/ telephone & face-to-face. Honest responses, flexible approach and over all a great service provided....
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
May 23, 2019
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Dear Rachel. Many thanks for leaving your review. We are very pleased that you are happy with the service provided by Daniel and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent service...”

May 21,2019
Minithumbup
Daniel
By: 'Tom'
May 21,2019
1 people found
this helpful
Daniel provided an excellent service, made sure my partner and I were well informed about the property and was thoroughly professional throughout our dealings with him - would highly recommend him to anyone looking to move to the area...
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By: Alex Neil Estate Agents
May 21, 2019
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Dear Tom. Thank you for leaving your review for Daniel. We are very pleased that you are happy with his assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Fantastic...”

May 21,2019
Minithumbup
Bora
By: 'Nick'
May 21,2019
1 people found
this helpful
As a multiple landlord i have not always had the best service from agents but Alex Neil far exceeds them all. I always get updated and Bora especially has been great. Very happy with the service...
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By: Alex Neil Estate Agents
May 21, 2019
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Dear Nick. Thank you for leaving your review for Bora. We are very please that you are happy with the service he provided and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Quick responses and helpful staff...”

May 20,2019
Minithumbup
Eva
Priscilla
By: 'A Mon'
May 20,2019
1 people found
this helpful
Have always had good response timings from the staff here for things ranging from prompt maintenance help and quick payment reimbursements. Staff are friendly and eager to help, too no matter how small the issue is....
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Comment on agent fees
Agent fees were reasonable
Was this helpful? Yes
By: Alex Neil Estate Agents
May 20, 2019
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Dear A Mon. Many thanks for your review. We are pleased that you are happy with the service provided by our Team and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great Service...”

May 20,2019
Minithumbup
Daniel
By: 'MichelleR'
May 20,2019
1 people found
this helpful
Daniel was very helpful over the phone and in person really made me feel comfortable and In good hands. Over all made my experience with Alex Neil a great one....
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
May 20, 2019
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Dear Michelle. Thank you for leaving your review for Daniel. We are very pleased that you are happy with the service provided by Daniel and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Superb...”

May 20,2019
Minithumbup
Bora
By: 'Mark J'
May 20,2019
1 people found
this helpful
Bora was very helpful and provided great service. Thanks to him I now have my ideal home me and my family are very happy....
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By: Alex Neil Estate Agents
May 21, 2019
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Dear Mark. Thank you for leaving your review. We are very pleased that you are happy with the service provided by Bora and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Impressed...”

May 19,2019
Minithumbup
Bora
By: 'Leigh H'
May 19,2019
1 people found
this helpful
Impressed with how quickly this estate agentcy work. I do not have one bad thing to say and Bora really was super. Could not be happier with the service....
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By: Alex Neil Estate Agents
May 20, 2019
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Dear Leigh. Many thanks for leaving your review for Bora. We are pleased that you are happy with the service he provided and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Extremely happy...”

May 19,2019
Minithumbup
Bora
By: 'FH'
May 19,2019
1 people found
this helpful
Received extraordinary service throughout my purchase. Bora was splendid and not for once lacked professionalism. Very happy and would recommend....
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By: Alex Neil Estate Agents
May 20, 2019
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Dear FH. Thanks you for your review. We are very pleased that you are happy with the service provided by Bora and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Highly experienced...”

May 18,2019
Minithumbup
Harry
By: 'MC'
May 18,2019
1 people found
this helpful
Thanks to Harry for landing me my first property purchase. He was proactive, efficient and very helpful throughout the entire process. Big thanks....
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
May 20, 2019
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Dear MC. Many thanks for leaving your review. We are pleased that you are happy with the service provided by Harry and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Superb...”

May 18,2019
Minithumbup
Bora
By: 'Selim K'
May 18,2019
1 people found
this helpful
Fantastic Estate Agents and Bora was on the ball. I bought a house from them and could not be happier with how things went. Extremely happy!!...
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By: Alex Neil Estate Agents
May 20, 2019
View all comments (1)
Dear Selim. Thank you for leaving your review for Bora. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Renting made easy...”

May 16,2019
Minithumbup
Bora
Eva
By: 'Jord'
May 16,2019
1 people found
this helpful
Recieved such great service from the moment i first spoke to Bora. He showed me around a few properties and was very helpful with any questions. Eva then took over with the progressing and before i knew it i was moving in. Brilliant!!...
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By: Alex Neil Estate Agents
May 16, 2019
View all comments (1)
Dear Jord. Thank you for leaving your review for Eva and Bora. We are very pleased that you are happy with their assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Long term...”

May 15,2019
Minithumbup
Bora
Eva
By: 'C Harrod'
May 15,2019
1 people found
this helpful
Secured a property to rent with Bora and Alex Neil. Fantastic service and would highly recommend. Listened to my needs and made the renting experience bearable. Thank you...
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Was this helpful? Yes
By: Alex Neil Estate Agents
May 15, 2019
View all comments (1)
Dear C Harrod. Thank you for leaving your review for Eva and Bora. We are very pleased that you are happy with the service they provided and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Excellent service...”

May 14,2019
Minithumbup
By: 'N Rashid'
May 14,2019
1 people found
this helpful
This review is mainly for Sarah Sobajo from sales progression team at South East Lindon branch. She has excellent communication skills and always returned my calls. She was extremely patient with me as I was quite impatient and sometimes angry due to delay in the ...
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Comment on agent fees
The fees is cost effective
Was this helpful? Yes
By: Alex Neil Estate Agents
May 15, 2019
View all comments (1)
Dear N Rashid. Thank you for leaving your review for Sarah. We are very pleased that you are happy with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“5*...”

May 13,2019
Minithumbup
Bora
By: 'Sara'
May 13,2019
1 people found
this helpful
Fantastic and very pro active agency. Bought my first home and could not be happier. Very helpful and Bora was professional and has great communication skills....
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Was this helpful? Yes
By: Alex Neil Estate Agents
May 13, 2019
View all comments (1)
Dear Sara. Thank you for leaving your review for Bora. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Sale...”

May 10,2019
Minithumbup
Bora
By: 'Johnny'
May 10,2019
1 people found
this helpful
Fantastic company!!! Sold my property for me in the first two weeks of marketing. Great communication throughout and they deserve more than 5*. Very happy and would recommend to anyone. Bora and Sarah was great!!...
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By: Alex Neil Estate Agents
May 10, 2019
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Dear Johnny. Many thanks for leaving your review for Bora. We are very pleased that you are happy with his assistance and we look forward to dealing with you again in the future. Best regards, Alex Neil Estate Agents ...

“On Top...”

May 08,2019
Minithumbup
Daniel
By: 'Nagbo'
May 08,2019
1 people found
this helpful
Daniel and Magic were on top of their game. Constantly keeping me updated with prospective clients, reassuring their are buyers out there and efficient with finding and negotiating a sell price, which I was pleased with....
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Comment on agent fees
Agency fees - high side of the market. Also did not like the price quoted without VAT.
Was this helpful? Yes
By: Alex Neil Estate Agents
May 08, 2019
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Dear Nagbo. Thank you for leaving your review. We are pleased that you are happy with the service provided by Daniel and Magic and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Super...”

May 07,2019
Minithumbup
Bora
By: 'Jenny'
May 07,2019
1 people found
this helpful
Fantastic consultant and company. Bora was so helpful and always available for a chat and to help. We secured a property and could not be happier....
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Was this helpful? Yes
By: Alex Neil Estate Agents
May 08, 2019
View all comments (1)
Dear Jenny. Thank you for leaving your review for Bora. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great agent...”

May 06,2019
Minithumbup
Sara
By: 'Velotti'
May 06,2019
1 people found
this helpful
Throughout our property search Alex Neil came across as very knowledgeable about the surrounding areas in addition to the houses we were viewing. In particular Sara G. was extremely personable and kept us informed throughout the process which gave us great piece of mind. She ...
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Was this helpful? Yes
By: Alex Neil Estate Agents
May 07, 2019
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Dear Velotti. Thank you for leaving your review. We are pleased that you are happy with Sara's assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Fantastic...”

May 03,2019
Minithumbup
Abbie
Bora
By: 'David'
May 03,2019
1 people found
this helpful
Met Abbie at the property which she had recommended to me as she felt it met my criteria, and was pleased to say she was spot on with her judgement. Many thanks Abbie really enjoying my new home already!...
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Was this helpful? Yes
By: Alex Neil Estate Agents
May 03, 2019
View all comments (1)
Dear David. Thank you for leaving your review for Abbie and Bora. We are very pleased that you are happy with the service they provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Good service...”

May 03,2019
Minithumbup
Lucia
By: 'David Cassiano'
May 03,2019
1 people found
this helpful
I have had an overall good experience with Alex Neil as they have always helped to sort things out quickly. They were helpful and have made my renting experience easier....
read full review
Comment on agent fees
I found Alex Neil's fees to be in line with typical market values.
Was this helpful? Yes
By: Alex Neil Estate Agents
May 03, 2019
View all comments (1)
Dear David. Many thanks for leaving your review for Lucia. We are very pleased that you are happy with the service she provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Super...”

May 03,2019
Minithumbup
Bora
Eva
By: 'Faron'
May 03,2019
1 people found
this helpful
Brilliant service from Bora and Eva throughout me and my partners renting journey. Great communication and very professional. Best experience i have had so far in renting a property....
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Was this helpful? Yes
By: Alex Neil Estate Agents
May 07, 2019
View all comments (1)
Dear Faron, many thanks for leaving your review for Bora and Eva. We are pleased that you are happy with the service they provided and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Splendid sale...”

May 02,2019
Minithumbup
Bora
By: 'Susan G'
May 02,2019
1 people found
this helpful
From the first phone call until the end Bora was very professional and knowledeable. Kept me updated throughout and as a first time buyer it went through with ease. Great guy!!...
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Was this helpful? Yes
By: Alex Neil Estate Agents
May 02, 2019
View all comments (1)
Dear Susan, thank you for leaving your review for Bora. We are very pleased that you are happy with the service he provided and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

“Great credit...”

May 01,2019
Minithumbup
Bora
By: 'Joseph S'
May 01,2019
1 people found
this helpful
Fantastic character and was very helpful in my search. After multiple viewings on the property i had my heart set on. We are now owners and it is all thanks to Bora and his incredible team....
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Was this helpful? Yes
By: Alex Neil Estate Agents
May 01, 2019
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Dear Joseph. Many thanks for leaving your review for Bora. We are very pleased that you are happy with the service he provided and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Excellent...”

Apr 30,2019
Minithumbup
Maciej
By: 'Johnny'
Apr 30,2019
0 people found
this helpful
The agent provided provided excellent service and covered all the basis and gave information I needed. Very thankful to have had Maciej!...
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Was this helpful? Yes
By: Alex Neil Estate Agents
Apr 30, 2019
View all comments (1)
Dear Johnny. Many thanks for leaving your review for Maciej. We are very pleased that you are happy with the service provided by him and we look forward to assisting you again in the future. Best regards, Alex Neil Estate Agents ...

“Great Service...”

Apr 30,2019
Minithumbup
Maciej
By: 'Abraham'
Apr 30,2019
1 people found
this helpful
Great service and help provided by the agent. Happy with the results and was quick to buy a property, Thanks !...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Alex Neil Estate Agents
Apr 30, 2019
View all comments (1)
Dear Abraham. Thank you so much for leaving your review for Maciej. We are very pleased that you are happy with his assistance and we look forward to many future dealings. Best regards, Alex Neil Estate Agents ...

TPOS Sales TPOS Lettings DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
244 10 1008 38 311 6 453 5 39 15

Fees

Landlord
Let only service
12% (inc. VAT), On Completion (Fees are negotiable)

Introduction & Tenancy Fee - 10% & VAT - 12% Inc VAT. Subject to a minimum charge of £1,000 & VAT - £1,200 Inc VAT. Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager

Overall Fees
7.2% (inc. VAT), On Completion (Fees are negotiable)

Comprehensive Management Fee – 6.0 % & VAT – 7.2% Inc VAT. Interest will be charged for late payment of fees if not paid within 10 working days of falling due - 8% & VAT - 9.6% Inc VAT. Alex Neil are members of CMP (Client Money Protect), a client money protection scheme. Alex Neil are members of DPS (Deposit Protection Service), a deposit protection scheme. Alex Neil are members of The Property Ombudsman. Membership number: N00018

Last updated on 10/12/2018, 12:43 PM by Matteo Congedo - Regional Manager

Overall Fees
£360 (inc. VAT), Pay Upfront (Fees are negotiable)

Tenancy Administration Fee*, per Tenancy - £300.00 & VAT - £360.00 Inc VAT. (Tenancy Administration Fee* - This fixed cost fee will cover a variety of works depending on the individual circumstances of each tenancy, including but not limited to property viewings, negotiating tenancy terms, verifying personal information and drafting contracts. This charge is applicable per tenancy, and not per individual tenant.)

Last updated on 10/12/2018, 12:44 PM by Matteo Congedo - Regional Manager


Vendor
Overall Fees
1.8% (inc. VAT), On Completion (Fees are negotiable)

Sole Agency Fees (No Sale, No Fee) 1.5% & VAT - 1.8% Inc VAT. Subject to a minimum charge of £3,000 & VAT - £3,600 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 03/01/2019, 10:02 AM by Matteo Congedo - Regional Manager

Overall Fees
3.6% (inc. VAT), On Completion (Fees are negotiable)

Multi Agency Fees (No Sale, No Fee) 3.0% & VAT – 3.6% Inc VAT. Subject to a minimum charge of £5,000 & VAT - £6,000 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:41 PM by Matteo Congedo - Regional Manager

Overall Fees
3% (inc. VAT), On Completion (Fees are negotiable)

Joint Sole Agency Fees (No Sale, No Fee) 2.5% & VAT – 3.0% Inc VAT. Subject to a minimum charge of £4,000 & VAT - £4,800 Inc VAT. We work on a No Sale - No Fee basis, with our commission fee only becoming due and payable on the date of exchange of unconditional contracts for the sale of the property.

Last updated on 10/12/2018, 12:42 PM by Matteo Congedo - Regional Manager


Tenant
Overall Fees
£60 (inc. VAT), Pay Upfront (Fees are not negotiable)

Referencing & ID Checks Fee, per Tenant - £50.00 & VAT - £60.00 Inc VAT.

Last updated on 10/10/2018, 12:30 PM by Matteo Congedo - Regional Manager

Overall Fees
£180 (inc. VAT), Pay Upfront (Fees are not negotiable)

Guarantor Fee, per Guarantor (if required) - £150.00 & VAT - £180.00 Inc VAT.

Last updated on 10/10/2018, 12:24 PM by Matteo Congedo - Regional Manager

Overall Fees
£60 (inc. VAT), Pay Upfront (Fees are not negotiable)

Referencing & ID Checks Fee, per Guarantor - £50.00 & VAT - £60.00 Inc VAT.

Last updated on 10/10/2018, 12:26 PM by Matteo Congedo - Regional Manager

Pending
£0 (inc. VAT), Pay Upfront (Fees are not negotiable)

Rent - 1 Month in Advance

Last updated on 10/10/2018, 12:29 PM by Matteo Congedo - Regional Manager

Pending
£0 (inc. VAT), Pay Upfront (Fees are not negotiable)

Dilapidation's Deposit - 1.5 Month's Rent

Last updated on 10/10/2018, 12:29 PM by Matteo Congedo - Regional Manager

Complaints Procedure

At Alex Neil we are committed to providing you with a first-class service. If for any reason you are not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again.

The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146 Lower Road, London SE16 2UG.

We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 10:01 AM 30/11/2018 by allAgents

Awards won by Alex Neil Estate Agents

Individual Branch Awards

London, SE16

London, E14

London, E3


Canary Wharf
2 Westferry Road, London E14 8JT
(916)
East London
341 Roman Road, London E3 5QR
(248)
South East London
146 Lower Road, London SE16 2UG
(957)


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