• Owen Setter
    Owen Setter
  • Gilbert Francoise
    Gilbert Francoise
  • Rachel Timney
    Rachel Timney
  • Rebecca Donnelly
    Rebecca Donnelly
  • Kamen Kiryakov
    Kamen Kiryakov
  • Lucia Ludwig
    Lucia Ludwig
  • Matteo Congedo
    Matteo Congedo
  • Priscilla Hampton
    Priscilla Hampton
  • Dejon Anaughe
    Dejon Anaughe
  • Shaun Marcelle
    Shaun Marcelle
  • Carly Murray
    Carly Murray
  • Diana Anghel
    Diana Anghel
  • Camilla Akers
    Camilla Akers
  • Claudette Shay
    Claudette Shay
  • Hannah Critchlow
    Hannah Critchlow
  • Nathan May
    Nathan May
  • Ronald Becerra Moreno
    Ronald Becerra Moreno
We are a highly respected independent London estate agency firm that offers traditional values of honesty and integrity, combined with the latest technological advances to provide our customers with t Read full description...We are a highly respected independent London estate agency firm that offers traditional values of honesty and integrity, combined with the latest technological advances to provide our customers with the finest personal service. The key to our success is our enthusiastic, dedicated and highly motivated staff members who offer a combined wealth of industry experience and local knowledge, ensuring that our customers receive the highest level of service and specialist advice on selling, letting, buying or renting a property. With over 28 years trading, we pride ourselves on building long standing relationships with our customers and never forget that the most valuable assets to our business is our company reputation, our customer repeat business and many future recommendations.
Mar 21,2017
Minithumbup
By:
Mar 21,2017
1 people found
this helpful
Excellent service and impressed by their communication skills! Constantly providing feedbacks and bery prompt in their response. Best thing - got me what I asked for my house, pleasure dealing with both of them. Highly recommend!!!...
read full review
Comment on agent fees
Readonable
Was this helpful? Yes
By: David Hatch
Mar 21, 2017
View all comments (1)
Dear "DK" Thank you for taking your time to add this review. I was pleased to read about your experiences with Kamen and Matteo and thank you for using our services. WE look forward to completing your sale. Kind regards David Hatch, Director ...
Mar 21,2017
Minithumbup
By:
Mar 21,2017
1 people found
this helpful
Kamen was very helpful in helping us understand the property we were interested in and in guiding us towards the sellers' experience, priorities and expectations. He also accommodated our requests for viewings and schedules with professionalism, patience and ease. We really appreciated his insight and experience....
read full review
Was this helpful? Yes
By: David Hatch
Mar 21, 2017
View all comments (1)
Dear "AG" Thank you for adding your kind words about your dealings with Kamen, I was pleased to read about your experiences and we look forward to progressing your purchase. Kind regards David Hatch, Director ...
Mar 21,2017
Minithumbup
By:
Mar 21,2017
1 people found
this helpful
Unbelievable!!!! They have done it again!!! What a wonderful team! Matteo and Kamen kept me updated constantly during the sale of my property! Not the first time I sell using them but this time they have managed to get me an offer in no time! Very impressed...
read full review
Comment on agent fees
Not high enough compare to the service you get
Was this helpful? Yes
By: David Hatch
Mar 21, 2017
View all comments (1)
Dear 'Ben Smith' Thank you for using our services again and taking your time to add this review. I was very pleased to read your comment and we look forward to completing your sale. We look forward to many future dealings. Kind regards David Hatch, Director ...
Mar 21,2017
Minithumbup
By:
Mar 21,2017
1 people found
this helpful
Diana is nice and very professinal. Helpful, clair and fair. I really like to discuss with her. I know I can trust her. Thank you again Diana. Γ°ΕΈΛœβ€ž...
read full review
Comment on agent fees
I think it is expensive but I know the agency deserve it.
Was this helpful? Yes
By: David Hatch
Mar 22, 2017
View all comments (1)
Dear "Maella" Thank you for taking your time to add this review. I was pleased to read your comments about Diana and we hope you enjoy your new tenancy. Kind regards David Hatch, Director. ...
Mar 21,2017
Minithumbup
By:
Mar 21,2017
2 people found
this helpful
Absolutely no complaining. Always there in order to help you. They seem to be reliable. They always are accurate and nice people. Thank you so much to Diana and Priscilla for your help....
read full review
Comment on agent fees
good
Was this helpful? Yes
By: David Hatch
Mar 22, 2017
View all comments (1)
Dear "William" Thank you for adding this review, I was pleased to read about your experiences with Diana and Priscilla and we hope you enjoy your new tenancy. Kind regards David Hatch, Director. ...
Mar 17,2017
Minithumbup
By:
Mar 17,2017
1 people found
this helpful
It was my first time to rent a property and I was very sceptical about lots of things but Diana made this whole experience really easy. She was very helpful and funny while all the time staying professional. Amazing person. I would definitely recommend her to anyone looking for a property and great customer service....
read full review
Was this helpful? Yes
By: David Hatch
Mar 17, 2017
View all comments (1)
Dear "Gosia" Thank you for taking your time to add this review about your dealings with Diana. I was pleased to read that she offered you an excellent service and we wish you all the best with your new property. Kind regards David Hatch, Director ...
Mar 17,2017
Minithumbup
By:
Mar 17,2017
1 people found
this helpful
I would like to really thank Diana for great service she provided while showing us the properties. She did explained everything in detail and was very patient when we have flooded her with questions. It was a pleasure to deal with such a professional lady....
read full review
Was this helpful? Yes
By: David Hatch
Mar 17, 2017
View all comments (1)
Dear "Jack" Thank you for adding this review, i was pleased to read about your dealings with Diana and we hope you enjoy your new tenancy. Thank you for using our services, kind regards David Hatch, Director ...
Mar 16,2017
Minithumbup
By:
Mar 16,2017
1 people found
this helpful
What a great team!!!! I was a bit concerned about selling my property due to the uncertainty of the market but they managed to find my a buyer in no time!...
read full review
Comment on agent fees
Very competitive
Was this helpful? Yes
By: David Hatch
Mar 16, 2017
View all comments (1)
Dear "SC" Thank you for adding this review. I was pleased to read your comment and I am glad my team could assist with your property sale. We look forward to completing your matters, kind regards David Hatch, Director ...
Mar 16,2017
Minithumbup
By:
Mar 16,2017
1 people found
this helpful
Very good agent Kamen Kiryakov. The deal went very smooth and fast. He followed our requests and covered all the needs we had. Very happy with him and the agency. Already recommended to friends and family...
read full review
Comment on agent fees
good (reasonable)
Was this helpful? Yes
By: David Hatch
Mar 16, 2017
View all comments (1)
Dear 'Julia V' Thank you for taking your time to add this review, I was pleased to read about your experiences with Karmen and thank you for using our services. We look forward to many future dealings, kind regards David Hatch, Director ...
Mar 13,2017
Minithumbup
By:
Mar 13,2017
1 people found
this helpful
Has found a potential buyer for our quite complex situation with the minimum of fuss and quicker then we expected...
read full review
Comment on agent fees
Reasonable fees
Was this helpful? Yes
By: David Hatch
Mar 13, 2017
View all comments (1)
Dear "Coop Seller" Thank you for adding this kind reviews, I am pleased our Canary Wharf office have sourced you a buyer and we look forward to completing your sale matters in due course. Kind regards David Hatch, Director ...
Mar 08,2017
Minithumbup
By:
Mar 08,2017
1 people found
this helpful
Thanks very much your help finding the right flat. Diana was brilliant, she was really patient , showed me a lot of properties, easily deal with my criticism of the flats and deal with the several variations of my idea of the perfect flat until we found the best one. She is a brilliant person and a very professional sales-lady. I would definitely recommend her in your property search....
read full review
Was this helpful? Yes
By: David Hatch
Mar 09, 2017
View all comments (1)
Dear Sabby, Thank you very much for adding this kind comment about your experiences with Diana. I was really pleased to read that we could secure you the right property and we hope you enjoy your new home. Kind regards David Hatch, Director ...
Mar 02,2017
Minithumbup
By:
Mar 02,2017
1 people found
this helpful
Thank you Lucia for all your assistance in the set up of our new lease & home. The process was really smooth and stress-free and your prompt and polite replies to our queries made things easy!...
read full review
Was this helpful? Yes
By: David Hatch
Mar 02, 2017
View all comments (1)
Dear Clare, Thank you for adding this kind review. I was pleased to read about your experiences with Lucia and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...
Mar 02,2017
Minithumbup
By:
Mar 02,2017
1 people found
this helpful
Lucia was efficient in her handling of the rental arranged through Alex Neil, with prompt replies to correspondence. She provided information that was helpful when needed and was a good liaison between myself and the landlord. Thanks Lucia!...
read full review
Was this helpful? Yes
By: David Hatch
Mar 02, 2017
View all comments (1)
Dear Scott, Thank you for taking your time to add this review, I was very pleased to read about your experiences with Lucia and we wish you well with your new home. Kind regards David Hatch, Director ...
Mar 01,2017
Minithumbup
By:
Mar 01,2017
1 people found
this helpful
Rachel is absolutely fantastic! She is thoroughly professional, friendly, and organised - a dream agent. She kept us informed every step of the way and went above and beyond to be helpful and approachable. Would not hesitate to recommend Rachel!...
read full review
Was this helpful? Yes
By: David Hatch
Mar 01, 2017
View all comments (1)
Dear "Z" Thank you for taking your time to add this review, I was really pleased to read your comments about Rachel and I am pleased you were happy with her services. We hope you enjoy your new tenancy and we look forward to many future dealings. Kind regards David Hatch, Director ...
Feb 27,2017
Minithumbup
By:
Feb 27,2017
1 people found
this helpful
Very helpful, we where able to move quick and without any issues. Provides flexible viewing times and always available to help....
read full review
Comment on agent fees
good
Was this helpful? Yes
By: David Hatch
Mar 01, 2017
View all comments (1)
Dear Stefan Chiorean Thank you for taking your time to add this review. I was pleased to read about your experiences and we look forward to many future dealings, Kind regards David Hatch, Director ...
Feb 23,2017
Minithumbup
By:
Feb 23,2017
2 people found
this helpful
I would highly recommend Rachel to anyone looking for a property in London, she was extremely knowledgable, professional and always communicated every step of the process to us. It is very rare to find a property agent that would go that 'extra-mile' for you!!...
read full review
Was this helpful? Yes
By: David Hatch
Feb 23, 2017
View all comments (1)
Dear 'Vaish' Thank you for adding this review. I was pleased to read about your experiences with Rachel and thank you for using our services. We hope you enjoy your new home and we look forward to many future dealings. Kind regards David Hatch, director ...
Feb 23,2017
Minithumbup
By:
Feb 23,2017
2 people found
this helpful
Diana was very helpful throughout the process, from the first steps in arranging viewings all the way through to processing my offer. In addition to the properties I was enquiring about, she also suggested some additional, similar properties for me to see, which were in line with my needs, one of which I chose to proceed with. Throughout, she kept me informed and up to date with developments....
read full review
Comment on agent fees
High compared to the North of England, about par for the course in London.
Was this helpful? Yes
By: David Hatch
Feb 23, 2017
View all comments (1)
Dear 'Jonathan' Thank you for taking your time to add this comment. I was pleased to read about your experiences with Diana and we hope you enjoy your new tenancy. We look forward to many future dealings, Kind regards David Hatch, Director ...
Feb 22,2017
Minithumbup
By:
Feb 22,2017
2 people found
this helpful
Rachel was very helpful, she responded to my queries promptly and arranged viewings for me at short notice. I also really appreciated her help in negotiating the sale. Thank you very much Rachel!...
read full review
Comment on agent fees
n/a
Was this helpful? Yes
By: David Hatch
Feb 23, 2017
View all comments (1)
Dear 'Lara' Thank you for taking the time to add this review, I was pleased to read about your experience with Rachel and we hope you enjoy your new purchase. We look forward to many future dealings. Kind regards David Hatch, Director ...
Feb 20,2017
Minithumbup
By:
Feb 20,2017
2 people found
this helpful
Alex Neil kept me inform all the way, which helps us a great deal as sometime we just need to know some basic updates. Highly recommended as everything was dealt with great professionalism....
read full review
Was this helpful? Yes
By: David Hatch
Feb 20, 2017
View all comments (1)
Dear "Neil" Thank you for adding this review, I was pleased to read about your experience and thank you for choosing our services. We look forward to many future dealings. Kind regards David Hatch, Director ...
Feb 16,2017
Minithumbup
By:
Feb 16,2017
1 people found
this helpful
We were very impressed with the professional manner in which a sale of our property was handled recently by both Rebecca and Matteo. They accommodated and worked around small difficulties, and kept us posted throughout....
read full review
Comment on agent fees
Comparing with the online agencies, they are very high, but the expert advise and service one gets is worth their fees.
Was this helpful? Yes
By: David Hatch
Feb 16, 2017
View all comments (1)
Dear EL PI Thank you for taking your time to add this review. I was pleased to read about your experiences and we look forward to many future dealings, kind regards David Hatch, Director ...
Feb 16,2017
Minithumbup
By:
Feb 16,2017
1 people found
this helpful
I've had my property to let on the market with an online agency for almost 4 months without any tenants so when Rebecca told me that she could get tenants in within a week, to be very honest I didn't believe it because it had no tenant for 4 months but she proved me wrong! She got tenants in there in less than a week. Rebecca delivered indeed. She was professional, knowledgeable and communicated with me throughout her part of the process. I would highly recommend her. Matteo also was very profes...
read full review
Comment on agent fees
Fees are quite high but they were able to negotiate a longer let with the tenants.
Was this helpful? Yes
Feb 07,2017
Minithumbup
By:
Feb 07,2017
3 people found
this helpful
Priscilla is easy to talk to, very approachable. Very polite and very eager to help! Would recommend Priscilla and colleagues ....
read full review
Was this helpful? Yes
By: David Hatch
Feb 07, 2017
View all comments (1)
Dear 'Chloe' Thank you for adding this review, I was very pleased to read your comments and I am glad you enjoyed the services offered by Priscilla. Thank you for using our services and we look forward to many future dealings, kind regards David Hatch, Director ...
Feb 06,2017
Minithumbup
By:
Feb 06,2017
2 people found
this helpful
Another successful service from the team in Surrey Quays!! Year in and year out you guys deliver!! Very HAPPY and definitely returning next year :)...
read full review
Comment on agent fees
Worth every penny and very competitive
Was this helpful? Yes
By: David Hatch
Feb 06, 2017
View all comments (1)
Dear 'JenC' Thank you for taking your time to add this review, I was pleased to read about your experiences and thank you for your continued custom, we look forward to many future dealings. Kind regards David Hatch, Director ...
Feb 01,2017
Minithumbup
By:
Feb 01,2017
3 people found
this helpful
Matteo was great! He helped me and my partner secure our dream flat :) very charming and helpful. We was abit wary at first about going through an agency but after such a great experience we wouldn't think twice! Thanks Matteo :)...
read full review
Was this helpful? Yes
By: David Hatch
Feb 02, 2017
View all comments (1)
Dear 'Sewell' Thank you for taking your time to add this review, I was very pleased to read about your experiences with Matteo and was very happy that he helped assist you with your property search. We hope you enjoy your new home and we look forward to many future dealings. Kind regards David Hatch, Director ...
Jan 27,2017
Minithumbup
By:
Jan 27,2017
3 people found
this helpful
Rebecca & Matteo handled my sale professionally, efficient and effective, meeting my personal needs and expectation. I would recommend the Alex Neil Duo for any sale/purchases in the SE16 area as they are able to provide a taylor-made service....
read full review
Comment on agent fees
The fees are in fair and in line with the regional competitors
Was this helpful? Yes
By: David Hatch
Jan 27, 2017
View all comments (1)
Dear Matteo' Thank you for taking your time to add this review. I was pleased to read about your experiences and thank you for using our services. Kind regards David Hatch, Director ...
Jan 26,2017
Minithumbup
By:
Jan 26,2017
2 people found
this helpful
customer service as it's best. Rachel was very helpful and knowledgeable about the local property market. prompt responses for all questions and professionals all the way...
read full review
Was this helpful? Yes
Jan 24,2017
Minithumbup
By:
Jan 24,2017
3 people found
this helpful
I was 2 years with Alex Neil as a tenant. I am really happy with their services. Immediate reaction after reporting issues. Very friendly staff. Recommended....
read full review
Comment on agent fees
Reasonable fees
Was this helpful? Yes
By: David Hatch
Jan 24, 2017
View all comments (1)
Dear 'Lukasz' Thank you for taking your time to add this review, I was pleased to read your comment and we are glad you enjoyed your tenancy with us. Hope your future move plans go well, kind regards David Hatch, Director ...
Jan 23,2017
Minithumbup
By:
Jan 23,2017
3 people found
this helpful
Easy to deal with, all problems have been resolved very fast. Every single person i met been friendly and polite....
read full review
Comment on agent fees
All the fees are reasonable
Was this helpful? Yes
By: David Hatch
Jan 23, 2017
View all comments (1)
Dear 'Nerijus' Thank you for your email, I was glad to read about your experiences and glad you enjoyed your tenancy. We look forward to many future dealings Kind regards David Hatch, Director ...
Jan 20,2017
Minithumbup
By:
Jan 20,2017
3 people found
this helpful
We thank Matteo and Owen for their great help whenever we have problem with the flat. Very helpful and supportive....
read full review
Was this helpful? Yes
By: David Hatch
Jan 20, 2017
View all comments (1)
Dear 'Eddy Zhu' Thank you for taking your time to add this review, I was pleased to read that you were happy with the services offered by Matteo and Owen. Thank you for using our services, kind regards David Hatch, Director ...
Jan 20,2017
Minithumbup
By:
Jan 20,2017
3 people found
this helpful
Priscilla is extremely professional with excellent customer service; a clear communicator, she responded quickly and helpfully to all my questions. She made the tenancy process very easy to understand and to go through. If you get her assistance you will lucky and well looked after. Thank you Priscilla....
read full review
Was this helpful? Yes
By: David Hatch
Jan 20, 2017
View all comments (1)
Dear 'Luciana' Thank you very much for taking your time to add this review. I was very pleased to read about your experiences with Priscilla and I was glad she offered you full assistance. Thank you for using our services and we hope you enjoy your new tenancy. Kind regards David Hatch, Director ...

TPOS DPS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
112 8 296 19 132 3 175 1 24 8

Job vacancies

Please see a list of jobs available

Agent Fees

We work on a no sale - no fee basis.
Please directly contact us to discuss our services and fee levels.
We offer Free Valuations and repeat customer discounts.
Last updated at 3:21 PM 24/08/2015 by allAgents

Complaints Procedure

ALEX NEIL INTERNAL COMPLAINTS PROCEDURE
At Alex Neil we are committed to providing you with a first-class service. If for any reason youare not entirely satisfied, we want to hear from you as soon as possible so we can put matters right and take steps to prevent the problem happening again. The quickest way to resolve your complaint is to submit it in writing to our Head Office at 146Lower Road, London SE16 2UG.
We will promptly acknowledge your complaint by return, and a full and detailed response to your written complaint will follow. After receiving our final response you are not satisfied, you have the right to refer your complaint onto The Property Ombudsman for Estate Agents at: The Property Ombudsman for Estate Agents, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP email: admin@oea.co.uk
Last updated at 3:21 PM 24/08/2015 by allAgents

Firm rankings



Canary Wharf
2-4 Westferry Road, London E14 8JT
(363)
South East
146 Lower Road, London SE16 2UN
(407)

Make an Enquiry




.