I used Alex Crown, (Rahman) to find and check my tenants into the property, it was a very smooth and seamless process, competitive costs, I will not be using any other in the future, I recommended them to some close friends of mine who have had the same experience....
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Rahman from Alex Crown lettings was extremely helpful. I had previous poor experiences with other lettings agents as a landlord so was wary. However, Rahman took the time to understand the situation and was both flexible and very efficient in helping get my property let. The day after first contacting Alex Crown, we had several viewings lined up and the first prospective tenants took the property immediately. They were moved in within the week.
The crucial pre-qualifying of the tenants meant th...
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All of the staff at Alex Crown were incredibly helpful and professional. This was the first property that I have rented out, and they gave me great confidence in their ability to rent out and manage my property, so I didn't need to worry about anything. I would not hesitate to recommend them to a colleague or friend. They found a great tenant within two viewings....
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Whey Possible we try not to charge any fees to tenants but they may be fess payable which is always explained to the tenants beforehand.
Last updated at 10:37 AM 24/11/2015 by Juelz Miah
Last updated at 10:38 AM 24/11/2015 by Juelz Miah
Alex Crown Lettings & Estate Agents
complaints, wherever possible, complaints are dealt with quickly and
informally. It is hoped the vast majority of complaints can be solved at the
Complaints â stage 1
complaint can be made verbally, by email or in writing to Sheelpe Aktar, Head
of Customer Care. A person wishing to make a complaint should explain clearly
what he or she is dissatisfied with, and what he or she wish Alex Crown
Lettings & Estate Agents to do. Sheelpe will then liaise with those
relevant, to help resolve your concerns.
A response to
a complaint at an informal stage will be made as soon as possible and in any
event within 10 working days.
Complaints â stage 2
complaint needs to be made in writing addressed to Hafizur Rahman, General
Manager. The written complaint should state what the customer is dissatisfied
with and what they would like Alex Crown Lettings & Estate Agents to do in
helping to resolve the matter.
response will be provided in 20 working days. If this period is exceeded the
customer will be informed as to why this is the case.
having received the response from Alex Crown Lettings & Estate Agents the
customer remains dissatisfied, they can refer the complaint to, The Property
Ombudsman (TPO) within six months for a review.
They are an
impartial government approved organisation who only review complaints made by
For more information please read the TPOâs Consumer
You can contact the TPO at:
The Property Ombudsman
43-55 Milford Street
Telephone: 01722 33330601722 333306
Facsimile: 01722 332296
Alex Crown reserves the right to change the
schedule of fees and these terms of business upon providing reasonable notice
fees unless otherwise stated are Inclusive of VAT
any further information please ask for details.
Crown are members of The Property Ombudsman (TPOS)
Lettings and National Federation of Property Professionals
Client Money Protection Scheme.
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