Albany Residential is an independent firm with over 10 years experience, specialising in Residential Lettings and Property Management and Sales in the City Borders and East London areas. As specialist Read full description...Albany Residential is an independent firm with over 10 years experience, specialising in Residential Lettings and Property Management and Sales in the City Borders and East London areas. As specialists, we are fully focused on the priorities and needs of Property Owners and Tenants and we offer a value added, quality service.

“I pay 500£ for nothing,end I want money refund!...”

May 29,2019
Minithumbdown
By: 'Mitica'
May 29,2019
0 people found
this helpful
I pay 500£ for one house end I want my money back I pay 4 weeks ago end I call meny times about money end nothing!...
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Comment on agent fees
I take money end after I spoke bad with the people!
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“Thieves and Cowboys...”

Aug 17,2018
Minithumbdown
By: 'BKN'
Aug 17,2018
2 people found
this helpful
Where do I start? We agreed on a rental amount and I was assured 1200GBP which never transpired. We agreed to 12% commission per month which was stolen at the start so I did not get any rent for 2 months as there were hidden extras as ...
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Comment on agent fees
Whatever they say they charge double, make up fees, lie and fail to respond.
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“Waste of time...”

Jul 20,2018
Minithumbdown
By: 'Anonymous'
Jul 20,2018
1 people found
this helpful
Having first told the agency of current situation and in need of a quick process. The Agency reassured me it was possible to complete renting process within week. Had to deal with 3 different member of the team, none of whom actually got back to me ...
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“EXTREMELY POOR...”

May 31,2018
Minithumbdown
By: 'Unknown'
May 31,2018
1 people found
this helpful
PLEASE DO NOT SIGN UP WITH THIS AGENT. They are crooks and do not know how to communicate. They are unprofessional and the worst company I have worked with. The number of failures from this company is unreal. They will take your money and not ...
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Comment on agent fees
Bad
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“Do not trust this estate agent in Plaistow, they so ......”

Oct 31,2016
Minithumbdown
By: 'Sqm'
Oct 31,2016
5 people found
this helpful
Do not trust this estate agent in Plaistow, they so misleading and promise you everything. Having tenants from these people you will be in problems. I'm struggling at the moment and going through court proceedings. They are no help they just good to take extortion ...
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Comment on agent fees
So bad
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“I had an awful time with previous tenants and was ......”

Oct 21,2015
Minithumbup
By: 'happy landlord'
Oct 21,2015
0 people found
this helpful
I had an awful time with previous tenants and was looking online for a new estate agent. I saw this agent and left a message to call me. They contacted me within a few hours and the same night came to view the property. I ...
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“I have had a great expectance with Albany since I ......”

Oct 06,2015
Minithumbup
By: 'Owner'
Oct 06,2015
0 people found
this helpful
I have had a great expectance with Albany since I bought and rented my property. I disagree with all of the comments made by others....
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“As we liked a flat in barking, we went to ......”

Sep 30,2015
Minithumbdown
By: 'Barking'
Sep 30,2015
4 people found
this helpful
As we liked a flat in barking, we went to pay da holding deposit. They took £500 and told us to submit our documents in 2 days. But they were asking for some random documents . And they put property back on market again for rent while referencing ...
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What agent could do to change your mind?
They could've give me a reason and refund my money
Attached Filesnbsp;
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“I have been renting out my property in Barking for 9 ......”

Jul 03,2015
Minithumbdown
By: 'Treacle'
Jul 03,2015
4 people found
this helpful
I have been renting out my property in Barking for 9 years, my tenants emailed in in distress because they found my property up for rent with Albany on Rightmove, god know how they got photos and details and set there own monthly rental of £1600, I ...
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“We'll I have great service from albany and all of ......”

Jul 15,2014
Minithumbup
By: 'Sarah'
Jul 15,2014
0 people found
this helpful
We'll I have great service from albany and all of the staff. My 4 bedroom property was promptly rented and a lovely family moved in. They are paying market price and property is maintained well. I can only advice people to deal with albany. If you ...
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“Albany rented our flat out to a lady and after ......”

Jun 07,2014
Minithumbdown
By: 'Displeased'
Jun 07,2014
7 people found
this helpful
Albany rented our flat out to a lady and after a year I was informed that this lady had moved and somebody was trying to change the name on the council tax. The lady herself said her mother was moving in though albany claimed the ...
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What agent could do to change your mind?
Nothing. The arrogance of the staff in particular the manager shows he gets away with this a lot. Not this time.
Attached Filesnbsp;
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“All the reviews made by all the customers below are ......”

Jan 09,2014
Minithumbup
By: 'H'
Jan 09,2014
0 people found
this helpful
All the reviews made by all the customers below are very surprising . Cannot believe that someone can say bad word about Albany as my experience has been very good. Can only say Thank you as they have given me good tenants and have provided a ...
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“Albany was given notice to good tenants that they put ......”

Dec 05,2013
Minithumbdown
By: 'Bad Management'
Dec 05,2013
6 people found
this helpful
Albany was given notice to good tenants that they put in my property every years so that they can find new tenants so they may get another letting fee from me. i complained about it to a guy called Zain who said'' he was the ...
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What agent could do to change your mind?
nothing....
Attached Filesnbsp;
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“Wow just read the reports regarding this incompetent agency. They ......”

Dec 03,2013
Minithumbdown
By: 'J'
Dec 03,2013
6 people found
this helpful
Wow just read the reports regarding this incompetent agency. They have given me nothing but grief they have my money and refuse to return, will not answer any calls. Place awful tenants in and they trash the place. They are con merchants and there is ...
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“I would like to warn all landlords to stay well ......”

Sep 18,2013
Minithumbdown
By: 'Mr Davies'
Sep 18,2013
8 people found
this helpful
I would like to warn all landlords to stay well clear of this company especially a man by the name of Zain who has defrauded me of my £1000 deposit which was never returned. He has several court cases on at the moment and do not ...
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By: Displeased
Jun 07, 2014
View all comments (2)
Please can u contact me on ginanair@hotmail.com ...

“Be aware!!!! Left a holding deposit of 300 pounds for a ......”

Feb 20,2013
Minithumbdown
By: 'Val'
Feb 20,2013
7 people found
this helpful
Be aware!!!! Left a holding deposit of 300 pounds for a property but they let the house to someone else and now they are refusing to return my money back. No answers to emails. No communications....
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What agent could do to change your mind?
Return my money back as soon as possible, further legal actions will be taken.
Attached Filesnbsp;
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“My daugher paid this agency £1775.00 to rent a studio flat ......”

Feb 08,2013
Minithumbdown
By: 'Alexandra'
Feb 08,2013
8 people found
this helpful
My daugher paid this agency £1775.00 to rent a studio flat in Beckton. We made the payment on the 29th of January 2013, signed the contract and collected the house key on the 30th January. My daughter packed her stuff to move in on the 4th of ...
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What agent could do to change your mind?
They shouldn't be cheating innocent people who work hard for their money. Let them just pay me back.
Attached Filesnbsp;
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“Avoid at all Costs, If I could give a minus ......”

Nov 04,2012
Minithumbdown
By: 'paul'
Nov 04,2012
7 people found
this helpful
Avoid at all Costs, If I could give a minus score I would. Rented my home out last year as my wife had offer of dream job abroad and we had lots of offers from different agents. I was new so decided on management for ...
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What agent could do to change your mind?
Do not touch them, I tie the whole company in together not just the names mentioned I could name more but they are all linked by single email and so are all aware.
Attached Filesnbsp;
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“Initially in 2008 their service was good. However during 2010 they informed ......”

Mar 10,2012
Minithumbdown
By: 'foureyes'
Mar 10,2012
5 people found
this helpful
Initially in 2008 their service was good. However during 2010 they informed me the landlord wanted to sell; They organised at least 5 'viewings' for prospective buyers and did not attend which wasted several of my days off work. They even gave keys to a third party agent ...
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What agent could do to change your mind?
Not lied about their intent to sell Not attempted to threaten me Not attempted to let themselves into my home without prior consent or notice, I would not be suprised if they actually did let themselves in without my knowledge too. They could have repaired serious problems (no hot water) in a immediately rather than not repairing them at all.
Attached Filesnbsp;
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“Very poor service and very poor customer service. Was misled ......”

May 01,2010
Minithumbup
By: 'Susan'
May 01,2010
4 people found
this helpful
Very poor service and very poor customer service. Was misled by the agent and the service I paid for was not completed. Unfortunately discovered this after the contract had been signed. They refused to refund any of the charge, even though they admitted they had ...
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“Dreadful Agency. Charged 10% of annual rent to find, credit check ......”

May 25,2009
Minithumbdown
By: 'E13'
May 25,2009
5 people found
this helpful
Dreadful Agency. Charged 10% of annual rent to find, credit check and take up references for prospective tenants. Discovered after no references had been taken up and the credit check was done after the tenants had signed contracts and moved into property. Was also informed by ...
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 9 0 4 0 0 0 0 0 3
No fees information available
Kindly note that legally, letting agents needs to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents needs to keep this information up to date and precise on allAgents, either in the Fees Tab Section on your profile page or within the property description.

Complaints Procedure

No procedure available.

Awards won by Albany Residential

Individual Branch Awards


Dagenham
631 Rainham Road South, Dagenham RM10 8AH
(3)
London
14 High Street, London E13 0AJ
(16)


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