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    Abygale Jennings
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    Josh Kennedy
Alan Francis are not just another estate agency – we do things differently, which is why we have been thriving in the area since we opened in 1999. As an independent company, with a reputation for sound advice and outstanding customer service, our sales and lettings departments have become highly successful due to the excellence and integrity of our staff – something we value and are extremely proud of. Their local knowledge is of the utmost importance and together with continual developme Read full description...
Alan Francis

Medina House, 304 Silbury Boulevard
Milton Keynes
Buckinghamshire
MK9 2AE
01908 675747

Website not available

Properties for Sale
Properties to Rent

Aug 28,2017
Minithumbdown
By: 'Frothing'
Aug 28,2017
1 people found
this helpful
I live next door to a rental and Alan Francis ignore my request to top a tree invading my property on going 7 years now. I have pictues on this as a sapling and it noe is so large it has taken the light out od ...
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Comment on agent fees
N/a
Was this helpful? Yes
Aug 18,2017
Minithumbup
Lauren Gee
Abygale Jennings
By: 'Saeid and Mahshid'
Aug 18,2017
0 people found
this helpful
I arrived in the UK without any experience about renting apartment policy. I checked several agencies to find my first home here in Milton Keynes. From the different review in google and other websites, I contact Alan Francies. Abygale who was professional, understanding and helpful ...
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Comment on agent fees
Convenient and Reasonable
Was this helpful? Yes
Aug 04,2017
Minithumbup
Lauren Gee
By: 'John R. Jones'
Aug 04,2017
0 people found
this helpful
It really has been a pleasure to interact with Lauren. It started with a Council Tax bill for over £2,000 following my property being between tenants for just over a monrth. Lauren took over my call to one of her colleagues. She explained what had ...
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Comment on agent fees
Fees are reasonable given the overall quality offering. Certainly employees like Lauren add value.
Was this helpful? Yes
Aug 02,2017
Minithumbup
Josh Kennedy
By: 'Peter'
Aug 02,2017
0 people found
this helpful
Josh was fantastic helping with my house purchase. Professional, friendly and always willing to go out of his way to help. Great job!...
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Was this helpful? Yes
By: Branch Manager
Aug 02, 2017
View all comments (1)
Hi Peter, thanks for writing a review on your experience of purchasing a property through us. It's great for Josh, and the team, to receive such positive feedback and we wish you all the best in your new home. Kind regards. ...
Jul 31,2017
Minithumbup
Daniel Vincent
By: 'Freeman99'
Jul 31,2017
0 people found
this helpful
Daniel and his colleagues have been helpful, prompt and professional. Everything from the initial meeting to handling the tenants' arrival has been smooth and I have nothing but praise for Alan Francis and the service they offer....
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Was this helpful? Yes
By: Branch Manager
Aug 01, 2017
View all comments (1)
A great review on the service provided by Daniel and the lettings team as a whole. Thank you for your comments and the 5 star rating. Kind regards. ...
Jul 28,2017
Minithumbup
Josh Kennedy
By: 'Buchi'
Jul 28,2017
0 people found
this helpful
I dealt with Josh in a recent purchase of a flat in Milton Keynes. I found him to be very professional and on the throughout the process. He was willing to go the extra mile to make sure I was suitably inform and guided. Would ...
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Was this helpful? Yes
By: Branch Manager
Jul 31, 2017
View all comments (1)
Thank you for writing a review and for rating the professional service received from Josh & the sales team as 5 stars. We are pleased that you had a positive experience and we hope to work with you again in the future. Kind regards. ...
Jul 27,2017
Minithumbup
Daniel Vincent
By: 'Tom'
Jul 27,2017
0 people found
this helpful
As a landlord I would thoroughly recommend Alan Francis. Professional service that goes above and beyond. I've mainly worked with Dan and have no complaints at all. He and his colleges always work hard to find solutions to any problems I have in a timely ...
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Was this helpful? Yes
By: Branch Manager
Jul 31, 2017
View all comments (1)
Thank you for the 5 star review Tom. We are pleased to hear that you have been happy with the professional service received from Dan and the lettings team as a whole. Your comments are much appreciated. Kind regards. ...
Jul 26,2017
Minithumbup
Josh Kennedy
By: 'Julie Field'
Jul 26,2017
0 people found
this helpful
We would recommend Alan Francis to anyone, very friendly staff and very professional. We dealt mainly with Josh but also dealt with Craig and Robert, could not have asked for better service. Thank you for all your help....
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Comment on agent fees
The fees were good, not a problem.
Was this helpful? Yes
By: Sue Wells
Jul 26, 2017
View all comments (1)
Hi Julie, thank you for taking the time to write a review on the friendly and professional service provided by the sales team. We appreciate your comments and recommendation. Kind regards. ...
Jul 19,2017
Minithumbup
Shani Cary,
Shani Cary
By: 'Shani Cary'
Jul 19,2017
0 people found
this helpful
Alan Francis have worked with me as a Landlord guiding me through difficult processes Working together they have been able to provide me with the processes and assistance to give me . Brilliant service all round and excellent customer service Well done and thank you Debrah...
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Comment on agent fees
Very good
Was this helpful? Yes
Apr 28,2017
Minithumbup
Abygale Jennings
By: 'Kyla'
Apr 28,2017
0 people found
this helpful
Aby has been so helpful to my partner and myself with finding a house ,we have been looking for 6 months and working with her in 2 weeks we are moving into our home , great company to go through , would definitely recommend her ....
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Was this helpful? Yes
By: Branch Manager
May 09, 2017
View all comments (1)
Thank you for writing a 5 star review on your experience of renting through Alan Francis, and in particular the support received from Aby. Your recommendation is appreciated and we wish you all the best in your new home. ...
Apr 23,2017
Minithumbdown
By: 'Andy'
Apr 23,2017
0 people found
this helpful
Preferably stay away from this agency if you really need to find a place to live. They don't care at all about the customers the just want their money giving their minimum they can. Also nonprofessionals at all, they're are not informed about basics things ...
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Was this helpful? Yes
Apr 13,2017
Minithumbup
Lauren Gee
By: 'Perry knight'
Apr 13,2017
0 people found
this helpful
Alan francis lettings have been by far the best lettings agency I have ever used and in particular Lauren Gee, she has gone above and beyond anyone I have ever had to deal with, amazing communication when I have contacted her for any reason, 5 starts ...
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Comment on agent fees
All agent's fees are to high I feel
Was this helpful? Yes
By: Branch Manager
Apr 18, 2017
View all comments (1)
Thank you for the fantastic review on the service received from the lettings team, and in particular from Lauren Gee. Our aim is to deliver the best customer service to all our clients and it's great to receive such positive feedback in this respect. Kind regards. ...
Feb 23,2017
Minithumbup
Daniel Vincent
By: 'JEG'
Feb 23,2017
1 people found
this helpful
I received great customer service from Daniel Vincent, Lettings Manager, and the team. The lettings process was very smooth. As a newbie to letting out my house for the first time, I was guided through the process and feel I made the right choice with ...
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Comment on agent fees
Competitive.
Was this helpful? Yes
By: Sue Wells
Mar 01, 2017
View all comments (1)
Thank you for your 5 star rating on the great customer service received by Daniel Vincent and the lettings team as a whole. We look forward to working with you in managing your first property. Kind regards. ...
Jan 31,2017
Minithumbup
Daniel Vincent
Abygale Jennings
By: 'G&V'
Jan 31,2017
0 people found
this helpful
Very good professional service from the start to letting out to change of tenancy. Special thanks to Abygale and Daniel - always keen to address queries and finding solution to problems, if any....
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Comment on agent fees
Very similar to other high street agents.
Was this helpful? Yes
By: Branch Manager
Mar 01, 2017
View all comments (1)
Thank you for the 4 star rating and positive review on the professional service received from the lettings team; Abigail & Daniel in particular. Your comments are much appreciated. Kind regards. ...
Jan 23,2017
Minithumbup
By: 'Anon'
Jan 23,2017
0 people found
this helpful
We were taken for a viewing by a lady who was incredibly blunt, and felt like she was hurrying us around. We were not given a moment to speak or ask questions, and when I did ask a question, she shot me down saying "...
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Was this helpful? Yes
By: Sue Wells
Jan 24, 2017
View all comments (1)
Further to your recent review, we would very much like to have the opportunity to discuss your concerns with you. Unfortunately it's difficult for us to be able to respond appropriately as we are unsure as to which property or applicant the viewing relates to. We should therefore be grateful if you could contact Daniel Vincent, Lettings Manager, either on 01908 675747 or email daniel.vincent@alanfrancis.co.uk. We take customer service very seriously and whilst we appreciate you believe this t ...
Jan 17,2017
Minithumbup
Daniel Vincent
Natalie Rowe
By: 'Caralyn'
Jan 17,2017
0 people found
this helpful
Alan Francis have been managing my rental property for about 5 years now and I just want to say that the service I have received from them has been without fault. All the staff are unfailingly positive, polite and helpful. I would strongly recommend them to ...
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Comment on agent fees
Since Alan Francis are the only agent I have ever dealt with, I cannot make any comparison, but their annual fee seems fair.
Was this helpful? Yes
By: Sue Wells
Jan 17, 2017
View all comments (1)
Thank you for taking the time to write a review Caralyn, and for your 5 star rating. We aim to provide a first rate service to all our customers so it's great for the lettings team to receive such positive feedback. We appreciate your recommendation and look forward to working alongside you in the future. With kind regards. ...
Nov 16,2016
Minithumbup
Steve Jones
Abygale Jennings
By: 'J & N'
Nov 16,2016
1 people found
this helpful
We engaged Alan Francis to help us with the rental of our apartment, on the basis of the excellent personal service received from Steve Jones on our initial relocation to Milton Keynes, when we rented via AF. In going through the rental process Steve was ...
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Comment on agent fees
Reasonable - willing to reflect prior relationship in their fees
Was this helpful? Yes
By: Lettings Team
Nov 21, 2016
View all comments (1)
Thank you for taking the time to write a review on our behalf. Your comments on the excellent service received from both Steve & Aby are very much appreciated. Kind regards. ...
Nov 04,2016
Minithumbup
By: 'Shazza'
Nov 04,2016
0 people found
this helpful
We have been with Alan francis for over a year now and we have only good things to say about them. Any issues we have had at our rented property have been dealt with quickly. The staff are always friendly and helpful, not smarmy and ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Lettings Team
Nov 22, 2016
View all comments (1)
Hi Shazza. Thank you for writing a review on your experience as a tenant with Alan Francis. Your positive comments and recommendation are very much appreciated. Kind regards. ...
Oct 21,2016
Minithumbup
Dominic Myers
By: 'Alison B'
Oct 21,2016
0 people found
this helpful
Alan Francis provided a very professional, friendly and efficient service throughout the process of selling our property. They found us a buyer with no chain within hours! I would have no hesitation in recommending them to others....
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Comment on agent fees
The fees were very competitive.
Was this helpful? Yes
Feb 02,2016
Minithumbup
Steve Jones
Jack Conway
By: 'Roberts'
Feb 02,2016
1 people found
this helpful
Fantastic Friendly Service, very helpful and informative. I would highly recommend there services to anyone, took the time to explain my options in full detail....
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Comment on agent fees
Good
Was this helpful? Yes
Sep 15,2015
Minithumbdown
Jack Conway
By: 'Leni'
Sep 15,2015
0 people found
this helpful
POOR CUSTOMER SERVICE. I have been speaking to one of the company manager Jack, enquiring about a property for sale and was about to arrange a viewing. This was declined as I have been told that the property is sold and it is the company ...
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Was this helpful? Yes
By: Sales Team
Oct 17, 2016
View all comments (1)
The seller of this property had accepted an offer (subject to contract) and it was agreed at this point to cease marketing the property further, to show commitment to the buyer. To have arranged a viewing after this agreement would have promoted gazumping, which would have been unfair to the buyer who had already made some financial commitment to the property and something that Estate Agents are usually criticised for. In this instance we are happy to take a 2 star review for carrying out our ...
May 25,2015
Minithumbup
Daniel Vincent
Shani Cary
By: 'KW&J P'
May 25,2015
0 people found
this helpful
We have used Allan Francis lettings for managing our properties & Alan Francis Property Sales for our purchases for some years now and have always found them to be very helpful and business like. They have always been prompt in responding to our tenants concerns ...
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Was this helpful? Yes
May 12,2015
Minithumbup
Shani Cary
By: 'Clive Barnwell'
May 12,2015
0 people found
this helpful
I Have used Alan Frances as my letting agent since purchasing my property in 1999. They have proved to be very efficient in every way, during this time the property has hardly been empty they have always found reliable and good tenants I have never had ...
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Was this helpful? Yes
Jan 26,2015
Minithumbup
Daniel Vincent
By: 'Vijay'
Jan 26,2015
0 people found
this helpful
We were very happy with the service that we received throughout our stay at the property, feeling that it was both professional and yet also personally engaged. We shall certainly look up for Alan francis if/when we come to rent/buy/sell the property, ...
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Was this helpful? Yes
Nov 13,2014
Minithumbup
Craig Cambridge
By: 'Neel'
Nov 13,2014
0 people found
this helpful
Alan Francis are very professional and quick to reply to queries. I highly recommend them not just for sales but also for lettings. Craig and Adam both were very professional in their work....
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Was this helpful? Yes
Oct 23,2014
Minithumbup
Steve Jones
By: 'Teresita Herrera Marin'
Oct 23,2014
0 people found
this helpful
Steve did a great job! he was fair between the necessities of the landlord and ours. He was patience and respectful all the time. We need paperwork before signing the contract and he was keen to help us with it. We are very happy with ...
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Was this helpful? Yes
Sep 05,2014
Minithumbup
By: 'John Leeson'
Sep 05,2014
0 people found
this helpful
I found in general that the staff members responded quickly to any queries I raised, where helpful and it getting things moving forward....
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Was this helpful? Yes
Sep 03,2014
Minithumbup
By: 'Dave'
Sep 03,2014
0 people found
this helpful
We would definitely recommend the team at Alan Francis, friendly, professional service with a real focus on customer service and genuinely nice people, made selling the house a seamless pain free transaction. Thank you Dave & Emma...
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Was this helpful? Yes
By: Craig Cambridge
Sep 03, 2014
View all comments (1)
Thank you very much for the review. We appreciate all feedback and are delighted that you found the sale of your home to be a positive experience. Wishing you all the best for the future. ...
Sep 03,2014
Minithumbup
Jack Conway
By: 'Abby and Paul Williams'
Sep 03,2014
0 people found
this helpful
Jack valued, marketed and sold our property for us. We had a few estate agents visit our property before selecting the one we wanted to sell it for us, Jack Conway from Alan Francis was the most honest and genuine of them all and the ...
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Was this helpful? Yes
By: Sue Wells
Sep 03, 2014
View all comments (1)
Thank you Abby and Paul for your kind words regarding the sale of your property. It is always appreciated when someone takes the time to complete a review. If we can be of any service to you in the future then please do not hesitate to contact us again. Jack, Craig & the rest of the team wish you the best of luck in your new home. ...
Jul 15,2014
Minithumbup
By: 'Paul'
Jul 15,2014
0 people found
this helpful
Best agents I have ever dealt with. They helped us get our perfect house and have been a joy from start to finish. I couldn't recommend them highly enough. Thank you for all your help!!!...
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Was this helpful? Yes
Areas covered
  • Milton Keynes
  • Towcester
  • Buckingham
  • MK9

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
15 1 19 11 7 0 6 0 2 4

Agent Fees

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Last updated at 1:55 PM 09/05/2018 by Jeremy Cull

Complaints Procedure

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Last updated at 1:55 PM 09/05/2018 by Jeremy Cull
Craig Cambridge Craig Cambridge
5 reviews

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Natalie Rowe - upload your photo Natalie Rowe
3 reviews

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Daniel Vincent - upload your photo Daniel Vincent
11 reviews

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Nicky Maynard - upload your photo Nicky Maynard
4 reviews

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Steve Jones - upload your photo Steve Jones
7 reviews

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Abygale Jennings - upload your photo Abygale Jennings
5 reviews

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Jack Conway - upload your photo Jack Conway
5 reviews

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Shani Cary - upload your photo Shani Cary
3 reviews

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Dominic Myers - upload your photo Dominic Myers
1 reviews

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Lauren Gee - upload your photo Lauren Gee
3 reviews

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Shani Cary, - upload your photo Shani Cary,
1 reviews

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Josh Kennedy - upload your photo Josh Kennedy
3 reviews

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