Alan De Maid

31 reviews 3.7 /5 rating
  • 72% valuation accuracy
  • 71% recommend
  • 88% fee satisfaction
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    Sarah Dirilen
We offer the best of both worlds to sellers and buyers in SE London & Kent.
 
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Feb 14,2017
Minithumbup
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Teresa Hiscoke
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Sarah Dirilen
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Feb 14,2017
0 people found
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After a year-long battle of issues with our lease, we finally sold our garden flat and have moved into our new house. The team at Alan de Maid (Teresa, Sarah and Aurienne) stood by us every inch of the way. They were incredibly supportive and gave all the right advice at all the right times, in and out of hours. We honestly couldn't have done it without their utter professionalism and support. Thank you to the incredible team, led by Teresa - we would ONLY use Alan de Maid to sell our property a...
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Perfectly happy with the fee. Industry standard.
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Jan 23,2017
Minithumbup
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Teresa Hiscoke
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Sarah Dirilen
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Jan 23,2017
0 people found
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I purchased my first home through Alan de Maid, I just had a house purchase fall apart and found the whole experience stressful and really upsetting. Thankfully I found another flat through Alan de Maid and my experience the second time round was very different, Teresa, Sarah and her team were so helpful, I felt that I was dealing with a team of people who cared, I had a tight deadline but they made it happen in just 5 weeks. Loving my new home :)...
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Jan 12,2017
Minithumbdown
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Jan 12,2017
1 people found
this helpful
Really disappointed with the service received from Alan De Maid when Buying our property. They were rude and did not respond to our emails or take our requests into consideration, ie completion date. They created a lot of tension and stress (from both us and Seller) and blamed us for delays in the process etc. They were disorganised and did not have the keys ready for us...
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Dec 06,2016
Minithumbdown
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Dec 06,2016
1 people found
this helpful
Be weary of a poor service. Agent was difficult to deal with throughout Buying process. They adopted a blame approach towards us as buyers for delays in legal process. They did not respond to us or action reasonable requests and changed an agreed 4 week period between exchange and completion to 5 weeks without consulting us.This was particularly annoying as it was approaching Christmas and the home needed work to be liveable. Branch we dealt with closed mid way through the process - we were not ...
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Oct 28,2016
Minithumbdown
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Oct 28,2016
0 people found
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Totally incompetent. I had a property to let out in Bromley, I decided to use ADM's ‘full management service' (management used in the loosest of terms) which turned out to be a huge regret. I had no end of problems with bad tenants (obviously references were not checked), very poor management of repairs, appalling communication etc… The staff turnover at ADM was incredible, I must have had at least six different property managers in a two year period, ou...
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Terrible service for a ridiculous ‘management’ fee
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Sep 27,2016
Minithumbup
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Peter Batty
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Sarah Dirilen
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Sep 27,2016
0 people found
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Bromley branch marketed my two bed flat and managed to get viewings lined up within hours of the photographs being taken. A few days later I accepted an offer at the asking price (before the property had been listed on Rightmove & Zoopla). Chislehurst branch then did an excellent job from offer to completion. A top class estate agency providing a highly professional service throughout the entire sale process....
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Competitive fee
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Apr 06,2016
Minithumbup
Samantha Newman
Samantha Newman
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Katie Preston
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Apr 06,2016
0 people found
this helpful
I have to recommend Katie and Samantha at Alan de maid they are both very friendly and approachable with any questions/queries etc and basically do most of the work for you which makes everything so much easier. Thank you to them both for their help....
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Dec 05,2015
Minithumbup
Samantha Newman
Samantha Newman
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Katie Preston
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Dec 05,2015
1 people found
this helpful
As my first experience as a landlord I was very worried about the all process, fortunately for me Katie and Samantha were very professional and communicative explaining every step of the all process and listening to my needs. I could not recommend them more!...
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Oct 22,2015
Minithumbup
David Alexander
David Alexander
Austin Donovan Facer
Austin Donovan Facer
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Oct 22,2015
0 people found
this helpful
I've actually used David twice for finding me a tenant, both times hes responded quick even out of work hours! Shows the dedication he puts into his work. He's always been helpful and honest, and quick to find suitable tenants. You cant go wrong if you plan to use this branch. Austin has also been very helpful....
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Oct 21,2015
Minithumbup
David Alexander
David Alexander
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Oct 21,2015
2 people found
this helpful
Had a great experience with Alan de maid. David was fab at always keeping us up to date and made extra effort to be around at the times suitable for us. would highly recommend Alan de maid. many thanks!!!! we had a bad experience with our old estate agents. Alan De maid proved us wrong and made me believe not all estate agents are the same. They return your call promptly and deal With any matters pretty Much the same day. David has great people skills and understands how we feel as tenants and ...
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Sep 10,2015
Minithumbup
Austin Donovan Facer
Austin Donovan Facer
David Alexander
David Alexander
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Sep 10,2015
1 people found
this helpful
Extremely happy with the service I have received from David and Austin. Initially the knowledge and care that David had offered made me feel very at ease about letting my property and leaving it in the capable hands of Alan de Maid whilst I work abroad. I always felt constantly in the loop with the level of communication we had and after meeting the tenants before I left gave me a lot of reassurance that they guys in branch had got me a great tenant and I look forward to the future....
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Aug 19,2015
Minithumbup
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Katie Preston
Oliver Painter
Oliver Painter
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Aug 19,2015
0 people found
this helpful
After shopping around my wife and I found the service in Alan De Maid extremely professional and super friendly. The team were helpful and seeing as we are first time landlords they did everything to assist us in having a smooth transaction. Thank you very much!...
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Jul 23,2015
Minithumbup
Samantha Newman
Samantha Newman
Mark Bainbridge
Mark Bainbridge
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Jul 23,2015
2 people found
this helpful
Fast, efficient and good advice. Mark, Oliver, Katie and Sam always kept in touch so I knew excatly what was going on....
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Jul 18,2015
Minithumbup
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Katie Preston
Samantha Newman
Samantha Newman
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Jul 18,2015
4 people found
this helpful
The whole process was very quick! Nothing was too much trouble for Katie, she sent me regular emails and had lengthy phone calls with me to make sure I knew what was happening when I rented through Alan de Maid. Whenever i called in, everyone in the office was helpful and friendly. I would recommend to friends and family...
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Feb 20,2015
Minithumbup
Oliver Painter
Oliver Painter
Samantha Newman
Samantha Newman
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Feb 20,2015
3 people found
this helpful
Good service! Worked with Oliver Painter, Samantha Newman and Kate Mardon. Highly recommended! Good communications. All questions were answered quickly and all problems resolved professionally....
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By: Samantha Newman
Feb 27, 2015
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Thank you for your kind review Yury. I am glad your were happy with our sevice, if you need any further assistance please do not hesitate to contact us. Samantha Newman Alan de Maid ...
Feb 19,2015
Minithumbup
Austin Donovan Facer
Austin Donovan Facer
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Feb 19,2015
2 people found
this helpful
Austin was very proffesional and very helpful, he kept me updated at every step of the process, i will surely recommend him...
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Feb 13,2015
Minithumbup
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Kate
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Feb 13,2015
2 people found
this helpful
Kate has been absolutely wonderful in all of our dealings with her. She has been courteous, organised and very efficient, and has been a pleasure to deal with. My washing machine had stopped working, and when we contacted her she had no delay in getting a subcontractor to attend the next day, and when they reported that the machine was broken a new one was fitted in a week, (due to availability of the machine we received.) I've never had any problems with Kate, and sincerely hope that she re...
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Nov 17,2014
Minithumbup
Samantha Newman
Samantha Newman
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Nov 17,2014
2 people found
this helpful
I found the service provided by my agent helpful and professional It was useful to have regular updates and a prompt reply to my questions...
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By: Samantha Newman
Nov 18, 2014
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Thank you for the kind review. We are glad to be of help. ...
Oct 26,2014
Minithumbup
Samantha Newman
Samantha Newman
By:
Oct 26,2014
3 people found
this helpful
I was very impressed with the professional service I received. Samantha was easily contactable at all times, and could answer all my questions which made the process much easier. Everything ran to schedule and I would have no hesitation in recommending Alan De Maid....
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By: Samantha Newman
Oct 30, 2014
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Dear Scot Many thanks for your kind review I am glad your move went well. Should you require further help and assistance please do not hesitate to contact me. ...
Oct 22,2014
Minithumbdown
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Oct 22,2014
1 people found
this helpful
Buyer beware: At our first (AND second) viewing we were told there must be at least 99 years left on the lease, but when during the mortgage application we asked for the details to be confirmed via email it turned out there were only 65 years left on the lease. Alice then re-assured us that this is no problem, since we would have a share of freehold it would be a simple process to extend the lease. Fortunately our mortgage advisor flagged up that this would limit our choice of mortgage provid...
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By: Countrywide Customer Care Residential Lettings
Dec 30, 2014
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Dear Mr and Mrs Robinson, We are really sorry to hear you had a bad experience. Your review has come through on the lettings page for Bromley Alan De Maid, if the Lettings Customer Care team can assist you at all please do not hesitate to contact Countrywide Customer Care Residential Lettings Team on 0208 650 9566 Thank You Customer Care, Residential Lettings ...
Oct 12,2014
Minithumbup
Oliver Painter
Oliver Painter
By:
Oct 12,2014
2 people found
this helpful
I am very happy with the service provided by Oliver and his team. The turnaround time was excellent. The team has done everything on time as they committed during my initial discussion. I really appreciate the commitment! However, I feel the service fee was little expensive compare to other agents for the very slimier requirement....
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By: Claire ORourke
Oct 23, 2014
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Dear Peppin Many thanks for your very kind response. Should you require further help and assistance please do not hesitate to contact us. Kind regards Claire O'Rourke Lettings Coordinator, Residential Lettings 19 East Street, Bromley, BR1 1QE ...
Oct 09,2014
Minithumbup
By:
Oct 09,2014
2 people found
this helpful
They were excellent. Considering the limited time we had to move into the property and getting all the paper work done within days....
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By: Jamie B
Oct 18, 2014
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Dear Antoine, Thank you for your kind review about my service. It really motivates me to continue to provide exceptional service. If tyou need anything else please dont hesitate to call me. ...
Sep 18,2014
Minithumbup
Mark Bainbridge
Mark Bainbridge
By:
Sep 18,2014
3 people found
this helpful
Alan de Maid was the first one that showed in our Google search. It was Mr. Mark Bainbridge that impressed us from the very beginning. His professionalism is the main factor that decides us not to go for multiple agents. His knowledge with lettings and selling gave us hope that we are in 100% good business with this agent. Alan de Maid is very lucky to have him in the business. We agreed 100% to all the advise he gave us and we never regretted that. The results was a success for us. In no time ...
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By: Mark Bainbridge
Feb 09, 2015
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Dear Mr and Mrs Joson, thank you for the kind review. If we can be of any help in the future please let me know. ...
Sep 14,2014
Minithumbup
Mark Bainbridge
Mark Bainbridge
By:
Sep 14,2014
1 people found
this helpful
mark was very helpful when me and my partner were looking for a property to rent we also dealt with Debbie who was great. they even got us in before our move date thanks to the hard work they both put in they are also both very easy to contact and get straight back to you with any queries I would defiantly recommend if you're looking for a professional helpful service with very friendly staff thanks again to everyone at the Alan de maid in pets wood....
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By: Mark Bainbridge
Feb 09, 2015
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Dear Sarah, thank you for the kind review and we hope that you have settled in to your new home. If we can be of any help in the future please let me know. Kind regards, Mark. ...
Aug 05,2014
Minithumbdown
By:
Aug 05,2014
2 people found
this helpful
I tried to buy a property through them and I had the most terrible service. The estate agent lady who was dealing with us was the most arrogant, rude and untrusted person I could have met. Definitely and clearly she was after her commission only. After I went through all the paper work of mortgage, solicitors and surveyors, paying the expenses of everything, they gazumped me. Two weeks after that, when they realised they couldn't sell the property for higher price than we offered, they decide...
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By: Countrywide Customer Care Residential Lettings
Dec 30, 2014
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Dear Diroca, We are really sorry to hear you had a bad experience. Your review has come through on the lettings page for Bromley Alan De Maid, if the Lettings Customer Care team can assist you at all please do not hesistate to contact Countrywide Customer Care Residential Lettings Team on 0208 650 9566 Thank You Customer Care, Residential Lettings ...
Feb 05,2014
Minithumbup
Mark Bainbridge
Mark Bainbridge
By:
Feb 05,2014
2 people found
this helpful
Alan De Maid is part of a National Group of Sales and Letting Agents which provides a large window to attract potential tenants for our property portfolio. The local branch in Petts Wood, Orpington, Kent has provided us with a very dedicated, professional and effective letting team achieving very fast lettings from a range of potential tenants. We are very happy with the personal relationships we have created and will continue to use the Agency for our on going letting requirements...
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Apr 11,2013
Minithumbup
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Apr 11,2013
1 people found
this helpful
Charlie was great, really convinced me that they had teh perfect viewer / tenant and he was right, Stuart took my property on and amazed that him and his team got me the rent i wanted and more, the tenant is happy and settled in, and me and my husband are thrilled. The whiole experiience was trouble free, the advise we got was second to none and they told us of things we had no idea about to keep us legal and profitable , use these guys they now their stuff....
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Jan 02,2013
Minithumbdown
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Jan 02,2013
4 people found
this helpful
terrible customer service, such high staff turnover you have no chance of dealing with the same person, or the person\'s volleague or their manager again. rude , unfair, hold onto your money beyond legal deadlines. should be shut....
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What agent could do to change your mind?
be normal as other agents are
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Sep 15,2011
Minithumbdown
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Sep 15,2011
2 people found
this helpful
Really let us down with a letting we were meant to move into. Still held onto our money afterwards. Avoid at all costs, other agents in the area are much better!...
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What agent could do to change your mind?
- Should have stuck to the terms agreed when we paid our security deposit rather than letting the property to someone else and cancelling our moving in date after we had paid.
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Aug 25,2011
Minithumbdown
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Aug 25,2011
2 people found
this helpful
Please avoid at all costs and use other agents in the area who are much more competent, friendlier and professional. Also their fees are the most expensive I have come across, more than double similar agents in the area. Landlords also beware , they seem to have properties on their books for much longer than average!...
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Agent Fees







The Initial Money consists of:

- First month’s rent in advance

- Security Deposit - one and a half month’s rent

- Administration Fee £50 per tenant

- Referencing Fee £75 per tenant

- Check-in fee - minimum of £72.00

- Tenancy Agreement £300 (if supplied by us)

- If there are any guarantors to the tenancy:

- Guarantor Referencing Fee £100 per guarantor

- Agreement of Guarantee £75

- And if the tenant is a company:

- Company Referencing Fee £175

- £125 for any extension agreements<

 Other Charges:

- Change of Sharer £300

- Extension Agreements £125

- Outgoing reference fee £24

Optional extras if agreed:

- Express Move-In within 3 days £100

- Express Move-In within 5 days £50

- Saturday Move-In £60

- Change of Sharer £300

- Pet licence fee £75
Last updated at 11:19 AM 08/06/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:19 AM 08/06/2015 by allAgents

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View All 10 Branches


Alan De Maid - Branch, Bromley, BR3
Branch
234 High Street, Bromley BR3 1EN
(1)
Alan De Maid - Branch, Orpington, BR6
Branch
182 High Street, Orpington BR6 0JW
(0)
Alan De Maid - Crofton Road Branch, Orpington, BR6
Crofton Road Branch
9 Princess Parade, Orpington BR6 8NP
(0)
show all branches (10)
Alan De Maid - Bromley, , BR1
Bromley
19 East Street, Bromley BR1 1QE
(19)
Alan De Maid - Chislehurst, , BR7
Chislehurst
3C High Street, Chislehurst BR7 5AB
(1)
Alan De Maid - Bexley, Dartford, DA14
Office 6
15 St Johns Parade High Street Sidcup, Dartford DA14 6ES
(0)
Alan De Maid - West Wickham, Bromley, BR4
Office 7
1 High Street, Bromley BR4 0LP
(0)
Alan De Maid - Petts Wood, , BR5
Petts Wood
4 West Approach, Petts Wood BR5 1DB
(7)
Alan De Maid - Petts Wood Branch, Orpington, BR5
Petts Wood Branch
1 Chatsworth Parade, Orpington BR5 1DF
(0)
Alan De Maid - West Wickham, , BR4
West Wickham
1 High Street, West Wickham BR4 0LP
(0)

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