Akelius
3.9/5, 73 reviews
75% recommended
50% lettings valuation accuracy
80% lettings fee satisfaction



Property Features

Akelius owns over 50 000 apartments globally. Properties are located in major urban cities with strong potential for growth including London, Paris, Berlin, Stockholm, and New York.The company was founded by Roger Akelius in 1994. Today, 90% of the company is owned by The Akelius Foundation; a registered charitable organization and the largest ... show more Akelius owns over 50 000 apartments globally. Properties are located in major urban cities with strong potential for growth including London, Paris, Berlin, Stockholm, and New York.
The company was founded by Roger Akelius in 1994.

Today, 90% of the company is owned by The Akelius Foundation; a registered charitable organization and the largest global contributor to SOS Children's Villages

The Akelius mission is to provide Better Living. Vacant apartments are renovated to the First Class standard meaning finishes and craftsmanship akin to newly built, high-end condominiums. Materials are selected for both appearance and durability. Hardwood floors from Sweden, Italian bathroom and kitchen tiles, and German cabinetry, create timeless spaces residents are proud to call home.
Apertments in  London

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 50% 80% £650 £2,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 55 16 0 0 0 0 0 2
Areas covered
  • Central London, North London
  • South London, East London
  • West London
Address

25 Hosier Lane
London
Greater London
EC1A 9LQ
0800 014 8579

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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TPOS Lettings TPOS DPS TDS
Latest Properties

No Properties

“Akelius suck!! Do not rent with them. Rotting......”

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Mar 25,2024
Minithumbdown
By: 'Gareth'
Mar 25,2024
0 people found
this helpful
Akelius suck!! Do not rent with them. Rotting floorboards, faulty electrics, unsecured entrances so parcels stolen, bikes stolen with useless bike storage...
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“The best agency ever I've NissMissrented flat with! F......”

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Feb 27,2023
Minithumbup
Michael
By: 'Patrycja'
Feb 27,2023
0 people found
this helpful
The best agency ever I've rented flat with! Friendly and helpful staff members plus easy and fast check-in! Highly recommended!...
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“Worse agent ever...”

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Jul 22,2022
Minithumbdown
By: 'Emanuele'
Jul 22,2022
3 people found
this helpful
Lack of communication, organisations and professionalism. Enquiring about a property might turn in a very bad experience. They tell you to wait 24 working hours(3 working days) to be contacted but nobody does so. If you try to follow up over the phone they keep repeating ...
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“Absolutely shocking - a fundamental dislike for tenants...”

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Jul 07,2022
Minithumbdown
By: 'MD'
Jul 07,2022
1 people found
this helpful
Absolutely shocking. Would give them zero if I could. On the face of it the properties can look nice but that's where it ends. Do not expect any customer service at all (in fact it's borderline disdain that Akelius show for tenants and they are ...
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“Zero stars would be more accurate. No interest in safety...”

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Jun 27,2022
Minithumbdown
By: 'TB'
Jun 27,2022
0 people found
this helpful
I would give zero stars if I could. Not only have they generally been slow and unresponsive in dealing with issues, but they've now partnered with JustPark, meaning that anybody can rent a spot in our private car park. We were already having trouble with ...
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“Absolutely terrible after service, I have bee......”

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Jul 05,2021
Minithumbdown
By: 'HUSNIYE GUVEN'
Jul 05,2021
4 people found
this helpful
Absolutely terrible after service, I have been trying to get my deposit back but they don't even bother replying your emails. When you try and call, you can never get the person you want on the phone and the person you speak to has been ...
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“Akelius is one of the worst agencies you can work with...”

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Mar 29,2021
Minithumbdown
By: 'Jacopo'
Mar 29,2021
5 people found
this helpful
Akelius is one of the worst agencies you can work with. They tried to trick us in many ways but the worst was when they left us to leave in a flat that was losing water from everywhere, including the lights on the roof. Damaging ...
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“Not really. They lie too much. In general dis......”

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Mar 17,2020
Minithumbdown
By: 'Eva'
Mar 17,2020
10 people found
this helpful
Not really. They lie too much. In general disorganised. No hot water or cold repairs slow no heater . They ask for fictional bills to pay them. Tent to turn bought property into a living building site and hammer your hearing with excruciating noise. Service below ...
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“DO NOT RENT FROM THESE PEOPLE.I ALMOST LOST MY LIFE...”

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Jan 15,2020
Minithumbdown
MARK
By: 'P'
Jan 15,2020
13 people found
this helpful
DO NOT RENT FROM THESE PEOPLE. I ALMOST LOST MY LIFE Since renting from Akelious I have lost sleep, lost money, lost weight, lost hair, health has been severely affected. Also be very careful of a general site manager*. All of the below was his ...
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“Arranged to view a property last night at 7pm......”

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Jan 14,2020
Minithumbdown
By: 'Ross'
Jan 14,2020
9 people found
this helpful
Arranged to view a property last night at 7pm with Joshua, only to turn up after travelling a significant distance to call the agent and find out the property had been taken. A simple phone call to let me know the viewing would no longer ...
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“AVOID AKELIUS - WORST LANDLORD EVERFordwych Road - June 2018 - ......”

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Oct 21,2019
Minithumbdown
By: 'Mike'
Oct 21,2019
30 people found
this helpful
AVOID AKELIUS - WORST LANDLORD EVER Fordwych Road - June 2018 - ongoing If you are considering an Akelius property, STAY AWAY! Living in an Akelius property has been THE WORST experience I have had in nearly 15 years of renting properties in London. FOR OVER A ...
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By: Padek
Dec 03, 2020
View all comments (3)
I wish I had seen this before moving in to an Akelius property here in London. Now I'm suffering from terrible customer service and grossly incompetent, rude staff. Only a few days after moving in and I already know I made a big mistake. ...

“Room for improvement...”

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Sep 04,2019
Minithumbup
Thina
By: 'Tenant'
Sep 04,2019
3 people found
this helpful
I’ve been letting a flat from Akelius for over a year. They wanted to negotiate up the rent on the price that was listed before I moved in originally which I feel is poor form as if you are looking for more rent, advertise ...
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“RUN AWAY...”

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Mar 18,2019
Minithumbdown
By: 'Luke'
Mar 18,2019
8 people found
this helpful
If you see “AKELIUS” in any way associated with your prospective tenancy agreement RUN AWAY! This company is a SHAM! The roof of my room was essentially caving in and I was forced to find alternative accommodation whilst repairs were “being organised”. Fast forward 18 months ...
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“STAY AWAY...”

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Nov 06,2018
Minithumbdown
By: 'natevens'
Nov 06,2018
8 people found
this helpful
If I could give zero stars I would. Rented from them for 1 year and had a horrible experience at every stage. Terrible estate agent Joshua asked for a positive google review before even showing me the property, then when I signed the contract told me ...
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Comment on agent fees
I did not have a single positive experience
Was this helpful? Yes

“Awful people, Awful company...”

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May 01,2018
Minithumbup
By: 'jolo_12'
May 01,2018
18 people found
this helpful
We rented an Akelius property for nearly three years and from start to end they were awful. To begin with they had changed the locks on the property and our flat after we had picked up they keys but before we had moved in. We ...
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“Efficient and professional...”

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Apr 11,2018
Minithumbup
Josh
By: 'AR'
Apr 11,2018
1 people found
this helpful
Communication from Joshua was excellent, he kept us in the loop at all times regarding viewing times, documents we needed to fill in and the progress of our application. Joshua really knows his stuff and even our parents (who also came to the viewing and ...
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Comment on agent fees
Fees are average and over a long let period equate to next to nothing once calculated as a monthly cost.
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“Brilliant overall experience...”

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Apr 03,2018
Minithumbup
Josh
By: 'Jamie'
Apr 03,2018
0 people found
this helpful
Everything ran very smooth throughout. Josh was very helpful both before and after our move in date. Would definitely recommend this company...
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“Very Good...”

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Mar 21,2018
Minithumbup
Sanna
Narin
By: 'Sarah'
Mar 21,2018
0 people found
this helpful
Our overall experience with Akelius was very good indeed. Everything went very smoothly with the paperwork and the move. Narin Shaker and Sanna Ahmed were very pleasant to deal with and helped with every enquiry we had....Would definitely recommend this company....
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“Sheree Lanihun...”

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Mar 16,2018
Minithumbup
By: 'Roland'
Mar 16,2018
0 people found
this helpful
Sheree was amazing. She went above and beyond to ensure i settled into my apartment on time, by making calls and emails at midnight london time to my australian landlords due to them losing the reference email Sheree had sent them. She also took it ...
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Comment on agent fees
good
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“We had a good experience with Akelius overall. Our main ......”

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Mar 09,2018
Minithumbup
Josh
Colette
By: 'Nick'
Mar 09,2018
0 people found
this helpful
We had a good experience with Akelius overall. Our main point of contact was Joshua Ogunleye who was fair and attentive throughout. There were a couple of small issues with the flat when we first moved in but they were taken care of promptly. Would ...
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“During and after the renting process, Colette was very thorough ......”

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Jan 08,2018
Minithumbup
Colette
By: 'Cliff'
Jan 08,2018
0 people found
this helpful
During and after the renting process, Colette was very thorough and expedient with the administrative side of things. Whenever I had a question she had a prompt answer, and made the process feel stress free....
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“My central heating stopped working last Tuesday (1 week already) and ......”

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Dec 12,2017
Minithumbdown
By: 'Carla'
Dec 12,2017
4 people found
this helpful
My central heating stopped working last Tuesday (1 week already) and I have been living without it since then. I emailed Akelius and they arranged an appointment with an engineer to come this Thursday (which means 9 days without heating). Last Sunday snowed here in London and ...
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Was this helpful? Yes

“Moving across the Pond to London is a task in ......”

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Nov 27,2017
Minithumbup
Sheree
By: 'Cliff'
Nov 27,2017
0 people found
this helpful
Moving across the Pond to London is a task in itself, but from the moment I spoke with Sheree she exuded the professionalism and confidence that immediately reassured me I was in good hands! At times I felt like she was just across town, due ...
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Comment on agent fees
Good
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“From the day we saw the property until the day ......”

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Nov 23,2017
Minithumbup
Alban
By: 'Joana'
Nov 23,2017
0 people found
this helpful
From the day we saw the property until the day we signed the contract Alban and Kaomi were always extremely available. All doubts have always been clarified with honesty....
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Comment on agent fees
Good
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“Akelius have been professional and helpful during our journey of ......”

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Nov 22,2017
Minithumbup
Alban
By: 'Hali'
Nov 22,2017
0 people found
this helpful
Akelius have been professional and helpful during our journey of finding the perfect place to live. Alban offered his time in showing us the various properties and moved very efficiently when we decided on our chosen property. Kaomi also provided us with all the information ...
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“I would like to thank Alban for guiding us through ......”

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Nov 22,2017
Minithumbup
Alban
By: 'Devonson'
Nov 22,2017
0 people found
this helpful
I would like to thank Alban for guiding us through finding our first home which he was very patient and helpful with us....
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Comment on agent fees
The agent fees was not too bad
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“Alban, I just want to say thank you for your ......”

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Nov 22,2017
Minithumbup
Alban
By: 'Johnny'
Nov 22,2017
0 people found
this helpful
Alban, I just want to say thank you for your help to get a property in flat 8 Enterprise Court I really appreciate your help. I know I can be annoying sometimes but you are very calm few people can deal with me I give you ...
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Comment on agent fees
Is not bad but in the near future it can reduce .
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“Sanna was very helpful, always available and very knowledgeable and ......”

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Nov 21,2017
Minithumbup
Sanna
By: 'Solvita'
Nov 21,2017
0 people found
this helpful
Sanna was very helpful, always available and very knowledgeable and quick to respond. Probably one of the nicest experince I have had with a letting agent....
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Comment on agent fees
Very affordable
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“I received excellent customer service from the property manager Cristina ......”

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Nov 11,2017
Minithumbup
Cristina
By: 'Nicole'
Nov 11,2017
0 people found
this helpful
I received excellent customer service from the property manager Cristina Avram. Swift to reply and manage all queries. Excellent at her job...
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Comment on agent fees
Agent fees where reasonable and affordable
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“Akelius are a great landlord and efficient in handling their ......”

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Nov 08,2017
Minithumbup
By: 'Susy'
Nov 08,2017
0 people found
this helpful
Akelius are a great landlord and efficient in handling their clients. I have been negotiating my tenancy agreement with Leanna which has been both a pleasure and ease of mind. She has been very efficient at handling and managing my renewals and agreement. I highly ...
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Comment on agent fees
Fair and Equitable
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No image available Sheree
(20)
No image available Alban
(17)
No image available Colette
(8)
No image available Josh
(3)
No image available Sanna
(2)
No image available Cristina
(2)
No image available Narin
(1)
No image available Shansel
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Akelius Residential aim to ensure that the process of renting one of our properties is as smooth as possible. We put customer service and better living at the centre of what we do.
Most complaints can be dealt with by our front line teams e.g. your Property Manager or your Lettings Negotiator. They will do their best to resolve the matter quickly, to your satisfaction. If you think your complaint has not been fully resolved then you should write to our Customer Relations department at the address below or email us using the following address:
[email protected]
Last updated at 8:22 AM 12/10/2017 by Mark Lyness

Awards won by Akelius

Regional Awards won by Akelius

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