• Paul Ainsworth-Lord
    Paul Ainsworth-Lord
  • Deborah Ainsworth-Lord
    Deborah Ainsworth-Lord
  • Verity Holmes
    Verity Holmes
  • Lisa Marie-Duffy
    Lisa Marie-Duffy
  • Connor Grunshaw
    Connor Grunshaw
  • Brian Moran
    Brian Moran
  • Harold Jones
    Harold Jones
  • Paula Mulligan
    Paula Mulligan
  • Angela Tierney
    Angela Tierney
  • Sally Billington
    Sally Billington
  • Fran Eccles
    Fran Eccles
  • Anthony Ainsworth-Lord
    Anthony Ainsworth-Lord
  • Tom Razaq
    Tom Razaq
Ainsworth Lord Estates is a family run estate agents. Owners Paul and Deborah Ainsworth Lord live in Darwen as do all members of their long serving and experienced team.

We are proud to service the property needs of the people of Darwen, East Lancashire and beyond. Our aim is to make your property experience as stress free as possible.

With our exceptional local knowledge we can help you find your dream home, ideal buyer or trusted tenant. The range of property management, conveyancing, mo
Read full description...

49 Market Street
Darwen
Lancashire
BB3 1PS
01254 760660

 
Jul 25,2017
Minithumbup
Verity Holmes
Harold Jones
By:
Jul 25,2017
0 people found
this helpful
I was really happy with the manner, professional, and helpful way that both members of your team gave me. It was a pleasure to have been shown around by Harold such a nice man, and verity who put me at ease whilst I was at the office. Two excellent members of staff and accredit to your company....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 25,2017
Minithumbup
Verity Holmes
Harold Jones
By:
Jul 25,2017
0 people found
this helpful
Harold was really helpful in understanding my families need, helping to find our new home. Verity 5* thanks so much for all your help . You have great customer service and are a credit to the company. You offered me support and made the procedure a pleasurable one, taking lot of the stress away from me ....
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Comment on agent fees
Fair
Was this helpful? Yes
Jul 21,2017
Minithumbup
Verity Holmes
By:
Jul 21,2017
1 people found
this helpful
Verity was very helpful with everything we asked for I would definitely recommend her to family and friends in the future....
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Comment on agent fees
Excellent
Was this helpful? Yes
Jul 21,2017
Minithumbup
Verity Holmes
By:
Jul 21,2017
1 people found
this helpful
Very helpful staff member who helped me find my rental property with minimum hassle. Friendly and approachable which allowed the process to run smoothly....
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Was this helpful? Yes
Jul 21,2017
Minithumbup
Verity Holmes
By:
Jul 21,2017
1 people found
this helpful
Verity was very helpful when helping me find a property to rent, she could answer all the questions that I had and was very clued up on what she was doing. I would recommend going with ALE again due to her knowledge and professionalism....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 21,2017
Minithumbup
Verity Holmes
By:
Jul 21,2017
0 people found
this helpful
A very good service, verity was so friendly and offered really helpful advise on renting a property. Would definitely recommend...
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Comment on agent fees
N/a
Was this helpful? Yes
Jul 07,2017
Minithumbup
Lisa Marie-Duffy
By:
Jul 07,2017
2 people found
this helpful
Lisa was very helpful and knowledgeable. We sold our house in 3 days with Ainsworth-Lord, very impressed with the package that we were offered and the updates throughout the process....
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Comment on agent fees
Good
Was this helpful? Yes
Jul 07,2017
Minithumbup
Lisa Marie-Duffy
By:
Jul 07,2017
2 people found
this helpful
Needed a quick sale on my house . Lisa kept me informed throughout . very dedicated to her work . sold my house within weeks ....
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Was this helpful? Yes
Jul 06,2017
Minithumbup
Lisa Marie-Duffy
Deborah Ainsworth-Lord
By:
Jul 06,2017
3 people found
this helpful
Absolutely fantastic service from start to finish from Lisa-Marie and Deborah, I can't thank them enough! I had 2 offers on my home within 5 days and they have kept me informed and gone above and beyond throughout the sale. Would definitely recommend Ainsworth lord Estates...
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Was this helpful? Yes
By: Lisa-Marie
Jul 06, 2017
View all comments (1)
Thank you Karen your comments mean a lot. It has been an absolute pleasure to deal with you and assist you in selling your home. We hope you are very happy in your new one. ...
Jul 01,2017
Minithumbup
By:
Jul 01,2017
2 people found
this helpful
My pipe burst at 23:45 I reported it to emergency maintenance at 23:50 and the plumber came out almost immediately to stop the water and prevent further damage and arranged to come and fix the problem tomorrow morning. Very speedy response....
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Was this helpful? Yes
Jun 30,2017
Minithumbup
Lisa Marie-Duffy
By:
Jun 30,2017
2 people found
this helpful
Lisa was very helpful. She was very knowledgeable about the properties we viewed and very enthusiastic. I would like to say thank you very much to Lisa and would recommend the service she provided to anyone looking for a property....
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Was this helpful? Yes
Jun 30,2017
Minithumbup
Verity Holmes
By:
Jun 30,2017
2 people found
this helpful
Very helpful, friendly and knowledgable throughout the process without being pushy. Also approachable with any issues identified during house search and moving in process....
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Was this helpful? Yes
Jun 30,2017
Minithumbup
Anthony Ainsworth-Lord
By:
Jun 30,2017
2 people found
this helpful
What a lovely agent, I had my house up with yopa for at least 12 months, went to Ainsworth-Lord Estates and saw Anthony, he was excellent, he also sold the house with the first viewing in the first week. Excellent service and excellent after sales care. Highly recommend thank you Anthony....
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Comment on agent fees
Excellent didn't charge anything up front
Was this helpful? Yes
Jun 29,2017
Minithumbup
Lisa Marie-Duffy
By:
Jun 29,2017
2 people found
this helpful
Lisa was very helpful and friendly in selling my brothers property. I would definitely use this Estate Agent if I sold my own property...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 29,2017
Minithumbup
Sally Billington
Verity Holmes
By:
Jun 29,2017
2 people found
this helpful
100% the best agency I have ever dealt with. I dealt with Verity when initially renting the property who was very helpful. Since moving in to the property I have dealt with Sally who is absolutely fantastic. She was always happy to speak to me and went above and beyond. She always phoned me back when she said she would. Very reliable person and very reliable agency. I have dealt with some terrible agencies over the last 6 years and it really makes a difference to have an agency like this that yo...
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Comment on agent fees
Good - very reasonable
Was this helpful? Yes
Jun 28,2017
Minithumbup
Verity Holmes
By:
Jun 28,2017
2 people found
this helpful
Verity went the extra mile at every point, swift smooth and easy transition. Always kept me up to date with communication and helped at every turn....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 28,2017
Minithumbup
Verity Holmes
By:
Jun 28,2017
2 people found
this helpful
Very good and good service required and helped us alot to find a house with our requirements and plus what we had to pay. Really happy....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 26,2017
Minithumbup
Verity Holmes
By:
Jun 26,2017
2 people found
this helpful
Verity originally showed us a house on Sarah Street however the previous viewers had applied for it and although we were disappointed she was very quick to show us two other properties on her phone that matched what we were looking for. We loved the third one she showed us and we're moving in now! Verity was so helpful and friendly and made me feel a lot more relaxed about the whole process, she communicated with me very well even emailing me whilst I was on holiday to keep me updated. Lovely gi...
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Comment on agent fees
I found the fees to be quite fair and averaging with other agencies, some have so many extortionate fees but Ainsworth Lord were quite reasonable.
Was this helpful? Yes
Jun 20,2017
Minithumbup
Anthony Ainsworth-Lord
By:
Jun 20,2017
2 people found
this helpful
This guy knows his market, very friendly and very knowledgeable, sold my house within a day literally I couldn't believe it, excellent after sales care aswell. Would highly recommend....
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Comment on agent fees
Great
Was this helpful? Yes
Jun 16,2017
Minithumbup
Paul Ainsworth-Lord
Connor Grunshaw
By:
Jun 16,2017
2 people found
this helpful
Dealt with Paul & Conor at Ainsworth Lord for a number of years now and the service levels are second to none. Wouldn't deal with another agent. Highly recommended...
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Was this helpful? Yes
Jun 16,2017
Minithumbup
Deborah Ainsworth-Lord
By:
Jun 16,2017
2 people found
this helpful
Me and my husband have rented three properties from Ainsworth Lord Estates, I would recommend them, very friendly helpful staff....
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Comment on agent fees
n/a
Was this helpful? Yes
Jun 16,2017
Minithumbup
Verity Holmes
By:
Jun 16,2017
2 people found
this helpful
Myself and my partner have recently purchased our very first house together. Because It was our first house we wasn't 100% certain on the procedures, however Verity was always happy to help and nothing was too much trouble. We really appreciated all her time and help and would definitely reccomend her to all....
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Was this helpful? Yes
Jun 01,2017
Minithumbup
Verity Holmes
By:
Jun 01,2017
2 people found
this helpful
I'm looking to rent my house and the information I was given by Verity was was incredibly helpful. She was incredibly knowledgeable and gave me great confidence in letting her deal with my property....
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Comment on agent fees
N/A
Was this helpful? Yes
May 31,2017
Minithumbup
Verity Holmes
Deborah Ainsworth-Lord
By:
May 31,2017
2 people found
this helpful
I rented my property through Ainsworth Lord Estates, the staff are friendly and helpful and nothing is too much trouble. I would highly recommend....
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Comment on agent fees
good
Was this helpful? Yes
Mar 27,2017
Minithumbdown
By:
Mar 27,2017
0 people found
this helpful
Disgusting service! I spoke with Anthony in the office and booked a viewing for a property in Darwen. I was told it had vacant possession and no onward chain. When I arrived the agent told me that there was in fact a sitting tenant in the property who had not been informed that the house was being sold. He said that the office had instructed him to tell me to pretend to be an insurance assessor so that the tenants would not be aware I was viewing to buy! I refused to do this and walked away. I t...
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Comment on agent fees
n/a
Was this helpful? Yes
Mar 13,2017
Minithumbdown
Paul Ainsworth-Lord
By:
Mar 13,2017
1 people found
this helpful
Paul is a liar.He assured me I'd have hassle free management service.He doesnt return phone calls.Doesnt pay me my rent on time. He is incapable of managing properties without causing me stress....
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Comment on agent fees
In line with competitors but service is shockingly poor.
Was this helpful? Yes
Dec 23,2016
Minithumbdown
Paul Ainsworth-Lord
By:
Dec 23,2016
0 people found
this helpful
I let my property through ALE in June, started off ok but rent was always late in being paid. Phone calls and emails were never returned. Staff are rude. All staff blamed Paul for failing to pay the money owed to us. Seems he likes to keep it in his account. Tenant complained the property had flooded but staff Sai he wouldn't let them into see the damage. Also staff said he wouldn't let them into photograph damage so that I could send on trades. Weird! When tenant moved out over £1000 wort...
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Comment on agent fees
Full management service paid for and not reveived
Was this helpful? Yes
May 10,2016
Minithumbdown
Paul Ainsworth-Lord
By:
May 10,2016
0 people found
this helpful
Started of good with all the good intensions, Was helpful then when I came to ask for invoices and proof of job been completed they couldn't complete the information. I never got a break down every month as promised and just kept taking money from me....
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Was this helpful? Yes
Apr 03,2015
Minithumbdown
Deborah Ainsworth-Lord
By:
Apr 03,2015
5 people found
this helpful
This was our complaint letter to ALE within 2 weeks of the sale of our property, which was sent by recorded delivery to eliminate any 'not received' excuses. My Facebook review of our experience which was posted on ALE's own page was subsequently removed along with all the other negative comments which is quite clearly suppressing the truth from their own customers! We feel that we must make you aware of our disappointment at the level of service which ALE delivers to us as a customer during t...
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What agent could do to change your mind?
It aggrieved us that an estate agents fees are paid on completion and that as a customer you aren't able to reflect your dissatisfaction in their fees paid, instead you have to address any issues after completion, which we did but to no avail.
Attached Files
Comment on agent fees
It aggrieved us that an estate agents fees are paid on completion and that as a customer you aren't able to reflect your dissatisfaction in their fees paid, instead you have to address any issues after completion, which we did but to no avail.
Was this helpful? Yes
Feb 07,2015
Minithumbup
By:
Feb 07,2015
4 people found
this helpful
I have rented the house that I currently live in for the past couple of years from Ainsworth lord estates. I was very pleased with the service they provided in finding the right property for me and my family and hope to be with them for many more years....
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Was this helpful? Yes
Areas covered
  • BB3
  • BB2
  • BB1
  • BB4
  • BB5
  • BL1
  • BL2

NAEA ARLA TPOS DPS Move With Us




Review statistics

From Landlords From Tenants From Vendors From Buyers Other
4 6 14 3 6 1 2 0 0 2

Job vacancies

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Agent Fees

Please enquire directly to discuss our fees.

Our fees are extremely competitive, and more importantly give the best value for money available.

Please get in touch so we can discuss this in full detail.
Last updated at 9:46 AM 18/07/2017 by allAgents

Complaints Procedure

Ainsworth Lord Estates - In-House Complaints Procedure:

1. Ainsworth Lord Estates Limited T/As Ainsworth Lord Estates is registered with The Property Ombudsman Redress Scheme (and became a member of this scheme many years before it was compulsory for agents).
We aim to provide the highest standard of service to all of our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by Paul Ainsworth-Lord and/or Deborah Ainsworth-Lord and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman.

2. If you believe you have a complaint, please write to us in the first instance at the address below:

Deborah Ainsworth-Lord
Ainsworth Lord Estates
49 Market Street
Darwen
Lancashire BB3 1PS

3. Your complaint will be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established in-house procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint.

4. If you are not satisfied with the outcome of our initial investigation, you are provided with a further opportunity to have the complaint reviewed by Paul Ainsworth-Lord at the address given below:

Paul Ainsworth-Lord
Ainsworth Lord Estates
49 Market Street
Darwen
Lancashire BB3 1PS

5. In the event that the final review as detailed above fails to satisfy your complaint, then you are at liberty to have the matter referred to The Property Ombudsman. We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.
Last updated at 9:46 AM 18/07/2017 by allAgents

Awards won by Ainsworth Lord Estates

Individual Branch Awards

Paul Ainsworth-Lord Paul Ainsworth-Lord
Lettings Director
8 reviews

About Paul I am the co founder and Lettings director of Ainsworth-Lord Estates, I am direct and in-tune, as I need to make sure everything is running as smooth as possible, I have been in the property industry f View full profile
Deborah Ainsworth-Lord Deborah Ainsworth-Lord
Sales Director
5 reviews

About Deborah I am the co founder, I am in charge of the sales along with the other girls, I am professional as I will help you find exactly what you want but im also approachable if there is any problems that need View full profile
Verity Holmes Verity Holmes
Lettings Negotiator
14 reviews

About Verity I am the lettings negotiator. My aim is to make sure landlords properties are let efficiently and with good quality tenants. I progress the application process from start to move in. View full profile
Lisa Marie-Duffy Lisa Marie-Duffy
Sales Negotiator
5 reviews

About Lisa I’m the Sales Negotiator at Ainsworth-Lord Estates, I am committed, determined and competitive, whether it be negotiating a price or finding the right property for you I will make sure it is done to View full profile
Connor Grunshaw Connor Grunshaw
Graphic Designer
1 reviews

About Connor I’m the graphic designer; I am keen to learn new things about marketing and design in this industry. I'm reliable to get the job done on time and to do my work to the best quality I can! View full profile
Brian Moran Brian Moran
Maintenance Department
0 reviews

About Brian I'm the maintenance man, I keep track of all the jobs that are going out to our contractors and make sure they are done and they are on time, I am caring and kind but im also keen to make sure everyth View full profile
Harold Jones Harold Jones
Viewer
2 reviews

About Harold I’m one of the viewers at Ainsworth-Lord Estates, im hardworking and driven to show you the good aspects of the different house we have to offer, but if the one your looking at isn’t the right one View full profile
Paula Mulligan Paula Mulligan
Accountant
0 reviews

About Paula I am the Accountant; with over 25 years’ experience I look after the bookkeeping and accounts and take pleasure in providing a friendly yet professional service. View full profile
Angela Tierney Angela Tierney
Lettings & Sales (Part-Time)
0 reviews

About Angela I help out with lettings and sale calls part time, I am organised and considerate as I love helping the other girls to take as many calls as we can, I am determined to get as much done as I can while View full profile
Sally Billington Sally Billington
Admin Manager
1 reviews

About Sally I am the Lettings Administrator; I take care of deposits and ensure that they are deposited into the correct scheme. I also make sure that maintenance work is complete to the right standard. View full profile
Fran Eccles Fran Eccles
Admin
0 reviews

About Fran I help out with the admin work part time, im willing to get as much done as I can as this is a extremely busy role, some jobs in this role can take a lot of time but if it needs to be done then i'll m View full profile
Anthony Ainsworth-Lord Anthony Ainsworth-Lord
Valuer
2 reviews

About Anthony I am the Valuer, I enjoy meeting new clients, I live locally and have a good knowledge of the surrounding areas. I will come round and inspect the property and give you the correct price for the prope View full profile
Tom Razaq Tom Razaq
Agency Trainee
0 reviews

About Tom I handle the invoices for contractors work. My aim is to make sure that i get the correct amounts of money back for the work that have been done through our company for landlords View full profile


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