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Properties for sale
Properties for rent
Nov 01,2016
Minithumbdown
By:
Nov 01,2016
0 people found
this helpful
Horrible experience. Landlord does not pay the energy bill, it falls on my name . I've contacted the agency for the past 6 months, however nothing has been done. (Constantly getting calls and mails from SPARK). No communication at all. Decent house, terrible agency + landlord . I would strongly advice against this agency....
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Jul 25,2016
Minithumbdown
By:
Jul 25,2016
0 people found
this helpful
AVOID AT ALL COSTS! If you want a lettings agency which is unorganised, avoids communication, demands last minute surprise documentation, lies to its customers (in writing), breaches it's own tenancy contract and BREAKS THE LAW, then AJR / The Student Lettings Company is the way to go. I've received better customer service from companies that were bankrupt! Below is a summary of my terrible experience with them: Slow to draw up the tenancy agreement even after being chased up. Refused hand...
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What agent could do to change your mind?
So bad, they didn't even charge us any agency fee. We were entirely un-referenced, potentially putting the landlord at risk.
Attached Files
Comment on agent fees
So bad, they didn't even charge us any agency fee. We were entirely un-referenced, potentially putting the landlord at risk.
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Jan 21,2016
Minithumbdown
By:
Jan 21,2016
1 people found
this helpful
Very poor agents. As university students finding and then renting a house is a completely new concept, we had hoped that AJR would help us at least a little bit. But apart from being very keen to get our original deposit money we heard barely anything from them! After numerous phone calls and emails, ONE WEEK prior to term starting we finally had enough information to pay rent and actually move in. It wasn't until this point that we were finally told the agent who had started the process with us...
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Sep 17,2015
Minithumbdown
Ryan Westley
By:
Sep 17,2015
2 people found
this helpful
THIS IS BOLLOCKS MARK, had loads of problems that were not sorted out. Poor service all round and mainly unhelpful staff...
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What agent could do to change your mind?
Was rubbish all year
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Sep 11,2015
Minithumbdown
Ryan Westley
By:
Sep 11,2015
3 people found
this helpful
Extremely unprofessional from start to finish. Threatened court action in my name due to AJR failing to pay our all-inclusive bills, affecting my personal credit rating. Countless faults within the property that were not fixed, an example being that I didn't have any source of light in my bedroom for the first 5 months and also were without hot water and heating in the winter for 5 days. I posted a tweet once within the year complaining about the company due to being threatened court action ...
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What agent could do to change your mind?
Read above!
Attached Files
Comment on agent fees
Fees were average for the Loughborough area.
Was this helpful? Yes
Sep 10,2015
Minithumbdown
Ryan Westley
Jade Redman
By:
Sep 10,2015
3 people found
this helpful
We took on this house from friends who lived in it before us and for some reason Aidan J Reed took this as a chance to not fulfil part of their contract. The contract clearly states that the house to be cleared off rubbish before move in but when I arrived on the 1st of July there was an entire room full of items left by the girls from the year before. I also had to request that the kitchen be cleaned as me and my housemate moved in we found all the shelves and oven to be disgusting and we refus...
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What agent could do to change your mind?
Actually done their jobs and helped those who lived in their houses. The only person worthwhile was the manager Ian but the rest I don't even know what they do, every time I ever rang no one answered and yet every time I went in, all four seats were occupied so what they do on a day to day basis is anyone's guess really Jade answered my emails with 'thanks for letting us know, we'll sort it out' but never did
Attached Files
Comment on agent fees
The house was not worth the money, clearly it had been valued at that 4/5 years ago but without anyone up keeping or taking regular inventory of the state of the house it didn't drop to what it really was worth
Was this helpful? Yes
Sep 08,2015
Minithumbdown
By:
Sep 08,2015
3 people found
this helpful
You couldn't get a worse estate agent if you tried. They aren't fit to run a stall at a car boot sale let alone an estate agents. NO ONE I know that has rented a house with AJR has had a good experience. From unjustly stealing deposit money and breaking the contract to being the most unorganised company ever, there is a huge list of reasons I would hate for any other student to even consider AJR. The staff are lazy, lose correspondence, don't save personal details (email addresses and bank deta...
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Was this helpful? Yes
Sep 08,2015
Minithumbdown
Ryan Westley
Ian Fisher
By:
Sep 08,2015
3 people found
this helpful
Awful, incompetent and unprofessional company. Staff are useless and lazy. Avoid at all costs- use the likes of EcoCare or Andrew Chell....
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Sep 06,2015
Minithumbdown
By:
Sep 06,2015
3 people found
this helpful
They are a joke of a company, failed to pay our bills on an inclusive rent causing debt collectors to arrive. Failed to protect our deposits like we were promised. Left us with out a boilers for two weeks. Dont know any of my friends using them that havent been treated poorly. Please dont use them, the university are set to stop advertising them and I would hate for anyone to go through what I did....
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Was this helpful? Yes
Aug 27,2015
Minithumbdown
Ian Fisher
Ryan Westley
By:
Aug 27,2015
2 people found
this helpful
We stayed in this flat as students and it had many problems. This on its one didn't bother us too much, but the fact that AJR will just continually ignore you until you stop chasing things up is infuriating. We lived with a leaking shower for the whole year because they constantly just said...
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Was this helpful? Yes
Aug 10,2015
Minithumbdown
Ian Fisher
Ryan Westley
By:
Aug 10,2015
6 people found
this helpful
AJR Student Lets insist that they are positioned in the market as ‘Loughborough's premier student lettings agency', but from my experiences as a tenant I am led to believe that this is far from the truth. Quite simply, I had a terrible experience letting a student house with AJR and on countless occasions I wished I had stayed in William Morris Halls again. Our group of 12 let three houses next door to each other (4 bedrooms each) with AJR, all owned by the same landlord. I was a late add...
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May 25,2015
Minithumbdown
By:
May 25,2015
4 people found
this helpful
We arranged a viewing for a house we really liked (to rent) and informed the agent we were travelling from London to view it. 45 minutes before we arrived in Loughborough, the agent called us to cancel the viewing. A message was left with no apology, just stating that the property was no longer available and that the viewing was cancelled. I called the agent, who explained that an application had gone through on the property and that the landlord had decided to cancel any further viewings. It wa...
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Was this helpful? Yes
By: Steph
May 26, 2015
View all comments (1)
Good morning. Apologies that you did not receive the customer service you should have. Please could you let me know whether it was student property or a professional property, or simply the address, and I can look into addressing this as a training need within the company. Thank you in advance. ...
Mar 16,2015
Minithumbdown
By:
Mar 16,2015
5 people found
this helpful
Viewed several properties put in an offer and told they would inform me after talking to the landlord . Never heard back very unprofessional , am now renting through Haart would never use AjReed and would advise others not to . A bit of common courtesy goes along way especially for potential tenants ....
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Was this helpful? Yes
By: Steph
Mar 18, 2015
View all comments (1)
Dear Claudia. I am very sorry that you did not have a good experience with us. We do strive to provide the very best customer service at all times, and are very apologetic that you did not feel that this was the case. Steph Dunkley, Lettings Manager. ...
Mar 02,2015
Minithumbdown
By:
Mar 02,2015
7 people found
this helpful
Promised a property told to bring in admin fee then told sorry we are taking more viewings now . Made me feel I wasn't good enough for their properties didn't just do this once did it three times . Would advise NEVER to go with them...
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What agent could do to change your mind?
Been more professional not tell you one thing then do another . I\'ve always rented but would never use again and have heard this happen to a few people through AJReed
Attached Files
Was this helpful? Yes
By: Steph
Mar 18, 2015
View all comments (1)
Dear Sandra. I am sorry that you do not feel that your experience with us was positive. We do strive to provide the very best customer service at all times, but will take your comments on board. Steph Dunkley, Lettings Manager. ...
Jan 26,2015
Minithumbup
Nick Hall
Natalie clarke
By:
Jan 26,2015
0 people found
this helpful
Buying a house can be very stressful. However the staff at Aiden J reed went above and beyond to keep me informed thoughtout the entire process from having the offer accepted to picking up the keys. Everything went increadibly smoothly and i was reasured at ever turn in the proceedings. This agency really understand what an emotional experience finding a new home is and were very accomodating and extreamly freindly. I am very impressed with this service. Thank you very much for making finding a ...
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Was this helpful? Yes
Jan 23,2015
Minithumbup
Nick Hall
By:
Jan 23,2015
0 people found
this helpful
During a long drawn out Sale, Nick stuck to his task, responding efficiently to our questions, queries, concerns and managed it through to an ultimately satisfactory sale....
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Was this helpful? Yes
Dec 16,2014
Minithumbup
Richard Harrison
By:
Dec 16,2014
0 people found
this helpful
The agent offered good advice throughout the selling process, was able to respond quickly to any questions we had and customer service remained good from sold STC to completion. Would highly recommend....
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Was this helpful? Yes
Aug 21,2014
Minithumbup
Nick Parker
Nick Hall
By:
Aug 21,2014
0 people found
this helpful
We have just purchased a property through Aidan J Reed. We are very impressed by the professional, friendly and efficient service they provided throughout the process. In particular we are very grateful to Nick Parker - great negotiator, Nick Hall - excellent communicator, and Richard Harrison not only helped us before the completion but also after the completion. So thank you all very much and hope you every success in the future!...
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Was this helpful? Yes
Aug 10,2014
Minithumbup
Nick Hall
By:
Aug 10,2014
0 people found
this helpful
We would strongly recommend Aidan J Reed to everyone who wants to sell a property for their excellent and professional service. We were fully supported and informed of every step of the sales process by their professional sales team. We would like to thank everyone at Aidan J Reed especially Nick Hall (Senior Sales Progressor and Customer Care). He is simply fantastic, kept us informed and took us through the sales progression and completion process smoothly. Nick Hall was very caring, gentle...
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Was this helpful? Yes
Aug 04,2014
Minithumbup
By:
Aug 04,2014
0 people found
this helpful
He was great! Kept me informed of what was happening at all times. Helped me out in difficult situations also....
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Was this helpful? Yes
Jul 30,2014
Minithumbup
Nick Hall
By:
Jul 30,2014
0 people found
this helpful
Nick Hall in one word "superb" throughout a very stressful and difficult sale/purchase Nick took the lead to ensure that everything was completed on time. He went the extra mile doing things that our useless solicitor should if been doing. He was calm and professional throughout and maintained regular contact with all parties. I genuinely believe that if it wasn't for Nick my sale would of fallen through. I can't recommend him highly enough....
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Was this helpful? Yes
Jan 27,2014
Minithumbdown
By:
Jan 27,2014
5 people found
this helpful
Absolutely awful service by the estate agents. The house was filthy when we moved in and no recompense was made for that, even though they had paid £200 for a company to come and clean which they obviously hadn\'t done. Broken fences and walls and several incidents with the police elicited no response from them, with the walls and fences still unrepaired 6 months later. Mould in several rooms of the house including the bedrooms, completely unacceptable and yet left this way for several mo...
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Was this helpful? Yes
Dec 13,2013
Minithumbdown
By:
Dec 13,2013
2 people found
this helpful
A prospective buyer viewed the property and was disappointed that they had to call the agents 3 times to arrange a viewing, they also described the manner of the agent as rude. Another prospective buyer arrived at 6.10 pm for a 6pm viewing to be conducted by the agent who arrived at 6.25 pm!...
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Was this helpful? Yes
Dec 13,2013
Minithumbup
Nick Hall
By:
Dec 13,2013
0 people found
this helpful
Following the sale of our property and a not so favourable experience with a different Estate Agent Nick restored our faith in the industry and helped us acheive a positive result in testing circumstances. Nick and the team kept me informed throughout our purchase and at times went above and beyond what we expected in order to make sure we acheived the purchase in the timescale required. I personally felt that Nick was genuinely interested in talking through the issues that came up and w...
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Was this helpful? Yes
Sep 18,2013
Minithumbup
Nick Hall
By:
Sep 18,2013
0 people found
this helpful
Right from the start they were very positive about the saleability of the house and their ability to get a buyer quickly. The photos were fantastic. It sold within a week at the asking price. The real value was when the chain of 5 developed problems at the bottom. Nick Hall kept on top of it all and negotiated throughout the chain, holding everything together. Without his help I'm sure it would all have fallen through. The other Estate Agents in the chain weren't a patch on AJR....
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Was this helpful? Yes
May 24,2013
Minithumbup
By:
May 24,2013
0 people found
this helpful
We have received a first class service from this professional agent once again. Thanks to all the at Aidan J Reed Lettings....
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Was this helpful? Yes
Apr 09,2013
Minithumbup
Nick Hall
By:
Apr 09,2013
0 people found
this helpful
Excellent, very helpful. No fuss or hard sales pitch and excellent. Valued the property at 20k more than the other company I had a quote from and I received only 1k off the asking price - so obviously far more knowledgable than harts. Follow up to keep the chain alive and informed was excellent....
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Was this helpful? Yes
Mar 29,2013
Minithumbup
By:
Mar 29,2013
0 people found
this helpful
A long and complicated sale was made easy by the staff which meant low stress for me and my family. They had to manage tenants, buyers, seller and buyers landlord. I would use them again and recommend them to a friend....
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Was this helpful? Yes
Mar 26,2013
Minithumbup
Nick Hall
Richard Harrison
By:
Mar 26,2013
0 people found
this helpful
Excellent service was provided by Aidan J Reed - just the right balance between professional and individual service. We sold our house within 2 weeks of it going onto the market and we got the asking price also! Special thanks to Nick Hall and Richard Harrison who were great. Would highly recommend this estate agent - many thanks and well done Aidan J Reed....
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Mar 25,2013
Minithumbup
Nick Parker
Richard Harrison
By:
Mar 25,2013
0 people found
this helpful
Just the right balance of professional and individual service offered. We sold our house within 2 weeks of it going onto the market and we also got the asking price! A big thanks and very well done Aidan Reed - especially Nick Parker and Richard Harrison....
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Was this helpful? Yes
Mar 19,2013
Minithumbup
By:
Mar 19,2013
0 people found
this helpful
I viewed three properties with Aidan J Reed Lettings and rented one of them. I found them very helpful and the property is just what I was looking for. Thank you very much for great service....
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Was this helpful? Yes
Mar 14,2013
Minithumbup
Claire Currell
By:
Mar 14,2013
0 people found
this helpful
Aidan J Reed have provided an excellent service so, far from quickly arranging a convenient property viewing time through to let agreement/deposit/etc. They are also more than happy to help out where possible, contacting the Landlord where required to obtain information and getting back in contact quickly. Up there with the best letting agencies I\'ve dealt with....
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Was this helpful? Yes
Mar 12,2013
Minithumbup
By:
Mar 12,2013
0 people found
this helpful
Aidan Reed were very helpful and very efficient during my house purchase which is all one can ask for really. The negotiation process was open and honest and I felt that I was being given a realistic take on what the vendor would actually accept as a final sale price. I also particularly appreciated the help in co-ordinating access to the property prior to completion for interior cleaning etc....
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Was this helpful? Yes
Mar 06,2013
Minithumbup
Richard Harrison
By:
Mar 06,2013
0 people found
this helpful
I sold my own property through Aiden reed estate agents as well as purchasing my new property. Richard harrison viewed my house and was very courteous and prompt during his visit. I was happy with the way my property was marketed and we had a lot of interest pretty quickly. I purchased my new property which was finalised with nick hall who was readily available at anytime if I had a query or needed an answer. He always phoned me back when required and made the final stages of the purchase as smo...
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Was this helpful? Yes
Mar 06,2013
Minithumbup
Nick Hall
Nick Parker
By:
Mar 06,2013
0 people found
this helpful
I recently sold my house with Aidan Reed and found them very professional and friendly ,they kept me fully informed throughout the whole process and were very supportive in what can be a stressful time right up to the hour of moving.I would most definitely use them again if ever i need an estate agent and would recommend them to my friends and family ....
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Feb 20,2013
Minithumbup
By:
Feb 20,2013
0 people found
this helpful
The staff are very professional and very quick to respond when dealing with issues that need resolving as a matter of urgency...
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Feb 14,2013
Minithumbup
By:
Feb 14,2013
0 people found
this helpful
I have used Aidan J Reed for approx. 4 years and have no complaints, their service is efficient and staff are always helpful and honest. I have a number of properties with them and wouldn't hesitate to recommend them to anyone else. Properties are re-let as soon as possible and I am always kept up to date with the progress of an application. On the management side, the quarterly inspection reports are extremely detailed and any issues raised are dealt with immediately. I know that my p...
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Was this helpful? Yes
Feb 12,2013
Minithumbup
Nick Hall
Nick Parker
By:
Feb 12,2013
0 people found
this helpful
I thought the staff at AJR valued my property at a fair price, they marketed it well. They did the viewing which resulted in our sale. They kept me up to date with progress and responded to my queries promptly. A very happy customer and an excellent service....
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Was this helpful? Yes
Feb 06,2013
Minithumbup
Ryan Westley
By:
Feb 06,2013
0 people found
this helpful
We had a very positive experience with Aidan J Reed. They let our property extremely quickly and efficiently and with a rent price we were happy with. They were also very helpful when we needed a plumber sending out to our property. Ryan quickly solved the issue and the plumber got the job done very quickly....
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Was this helpful? Yes
Feb 04,2013
Minithumbup
Ryan Westley
By:
Feb 04,2013
0 people found
this helpful
Aiden J Reed are a very professional and thorough company. They think about the customer well, providing that they get the best possible accommodation suited to them and their needs. They are efficient in their work process, and deal with any queries quickly. Their staff members are friendly and welcoming, particularly Ryan Westley, who I\'ve had to deal with on a number of occasions....
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Was this helpful? Yes
Feb 04,2013
Minithumbup
Ryan Westley
Nick Parker
By:
Feb 04,2013
0 people found
this helpful
My student let property has been fully managed by Aidan J Reed for over 3 years. I am satisfied with their rental management services they are providing and happy to continue using them as my agent. They handle all aspects of the rental efficiently, I am particularly pleased that they have been able to secure full tenancy contracts for an average of 51 weeks each year. I work well with them as I find that they are open to suggestions or recommendations between them, myself and the tenants to...
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Was this helpful? Yes
Feb 04,2013
Minithumbup
By:
Feb 04,2013
0 people found
this helpful
Aiden J Reed have managed my houses now for many years. I have not selected a staff member for special mention as I have had excellent service from all of them at all times without exception. They deal with any problems that arise quickly and efficiently to the benefit of both me and my tenants....
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Was this helpful? Yes
Feb 04,2013
Minithumbup
Nick Hall
By:
Feb 04,2013
0 people found
this helpful
We had three valuations when we decided to put our house on the market. Aiden J Reed was nt the highest but the service they were offering was to a high standard. Nick hall was in charge, the communication between himself and my husband and I was excellent. he was honest, gave good advise and negiotiated a great price for our property. Our sale went through smoothly and quickly, Nick was great to deal with, friendly, we built up a great relationship with him and I would highly recommend Nick and...
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Feb 04,2013
Minithumbup
By:
Feb 04,2013
0 people found
this helpful
Aidan J Reed are generally efficient and fast at finding tenants (market demand notwithstanding), are good at communicating and helpful. The moving out side of things is always slightly more difficult for us as landlords as our expectations of how a tenant should leave a property is often at variance with the market (represented by AJR) and so we have frustrations over when or when we cannot charge for damage. On the whole, AJR are definitely recommended as professional and proficient....
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Feb 03,2013
Minithumbup
Becca Betts
Tricia Green
By:
Feb 03,2013
0 people found
this helpful
Having researched the popular Agents in Loughborough and selected 3 to visit my property, I was overwhelmed by the knowledge and professionalism that Aidan J Reed provided compared to others. Not only were all the staff within the office friendly and helpful, nothing was ever too much trouble. Aidan J Reed have let my property for the last 4 years, they have always successfully found me good quality tenants within a very short period of time. I have, and will continue to recommend this Agent a...
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Feb 03,2013
Minithumbup
By:
Feb 03,2013
0 people found
this helpful
As first time buyers we were given prompt and friendly advice regarding any queries. All issues were dealt with in an efficient manner and we were updated regularly. We would definitely recommend them to friends looking to buy a house....
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Feb 03,2013
Minithumbup
By:
Feb 03,2013
0 people found
this helpful
Aidan Reed have always provided an extremely professional and successful service when handling the letting and maintenance of our property. We wouldn\'t hesitate to recommend them....
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Was this helpful? Yes
Feb 03,2013
Minithumbup
Ryan Westley
By:
Feb 03,2013
0 people found
this helpful
Agent had good knowledge on most details / questions asked about the property. Anything he was unable to answer, he found out and got back to us on. Agent was very helpful with contact as all tenants were not in loughborough when going through the application process....
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Feb 02,2013
Minithumbup
By:
Feb 02,2013
1 people found
this helpful
aidan j reeds are always extremely prompt and precise in what they do, willing to help whenever they are able,problems or issues are followed up by a telephone call to ensure things have been sorted to a satisfactory conclusion , for those concerned ie tenant landlord or contractor, i have recommended them in the past and will continue to do so with confidence....
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Feb 02,2013
Minithumbup
By:
Feb 02,2013
0 people found
this helpful
I was impressed with the choice of houses that we were shown- exactly what we were looking for and in the perfect area! I was surprised to see the variety and number of properties AJReed had to offer. Answered all questions we had and liaised with the Landlords about summer rent etc. Efficient with emailing us all the necessary documents to read and sign, clear and precise, and quick response to any queries/questions we had via email or phone. Great estate agents with lots on offer!...
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Feb 01,2013
Minithumbup
Ryan Westley
By:
Feb 01,2013
0 people found
this helpful
Very friendly and helpful in finding what was best available for our needs and requests. Showed various properties within our price range, giving a good insight into the different properties available.Viewings were professional and well shown, covering everything we needed to know. Was able to answer all questions instantly and confidently. Everything was organised and punctual and paperwork was sorted effectively....
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Was this helpful? Yes
Feb 01,2013
Minithumbup
Becca Betts
Hannah Bocock
By:
Feb 01,2013
0 people found
this helpful
Two new-build apartments have been let via AJR. My first contact was with Hannah Bocock and continuing contact is with Becca Betts. Throughout the two and a half years I have been working with AJR all staff, without exception, have acted in a prompt and professional manner. Contact, whether it is via telephone, email or face-to-face is always a positive experience....
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Feb 01,2013
Minithumbup
Richard Harrison
Nick Parker
By:
Feb 01,2013
0 people found
this helpful
Aiden J Reed\'s Richard Harrison was very helpful and came across and the most professional when we were sourcing and agent and obtaining valuations. Although the valuation from Richard and Aiden J Reed wasn\'t the highest we progressed the sale of our house with them at a market value which we agreed upon. The whole process of the selling and viewing was made very easy as this was all taken care of. An offer came through within the first couple of weeks and we had agreed a sale soon after whi...
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Jan 31,2013
Minithumbup
Clare Baum
By:
Jan 31,2013
0 people found
this helpful
I have dealt with Aidan J Reed for 5 years now firstly with buying my property then subsequently with renting the same property. Every single member of staff have been friendly and extremely helpful it has been a pleasure dealing with them. I will be selling this property in the near future and wouldn\'t contemplate using anyone else to take care of my interest....
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Jan 31,2013
Minithumbup
Nick Hall
Richard Harrison
By:
Jan 31,2013
0 people found
this helpful
Sold and purchased with this agent in 2011/12. Very helpful and friendly on both counts. The advice given was sound and realistic. Excellent service from Nick Hall and Richard Harrison in particular. Would definitely recommend....
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Was this helpful? Yes
Jan 31,2013
Minithumbup
Becca Betts
Hannah Bocock
By:
Jan 31,2013
0 people found
this helpful
I have dealt with Becca several times, She is very conscientious, and has the landlord and tenants best interests at heart at all times. Becca is very polite and professional in all aspects of my dealings with her. Any queries that arise, Becca looks into and finds an answer quickly and efficiently whenever possible. I have seen several of the staff at the Quorn office, and all of them have always been polite and friendly even when extremely busy. Many of the tenants I have seen, also say goo...
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Jan 31,2013
Minithumbup
Christian Smith
By:
Jan 31,2013
0 people found
this helpful
I received excellent service in finding me a tennant, not only was this very quick the tennant is exactly the type of person I wanted. The shows that all the checks that were performed were spot on....
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Jan 30,2013
Minithumbup
By:
Jan 30,2013
0 people found
this helpful
i found all the staff at aidan j reed to be very helpful , knowledgable , thoughtful and friendly . They understood my needs and i would have no hesitation in recomending them ....
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Jan 30,2013
Minithumbup
Christian Smith
By:
Jan 30,2013
0 people found
this helpful
Chris was very helpful keeping me up to date with potential properties when I was looking to move to Quorn and kept me informed during the process when I decided to put in an application to rent one of those properties. Since I moved in Chris has been prompt to answer any questions and kept me up to date with a problem I had. Couldn\'t have asked for more really....
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Jan 30,2013
Minithumbup
Clare Baum
By:
Jan 30,2013
0 people found
this helpful
Aidan J Reed have let and managed my property in Cossington for over 4 years now. They have always found tenants quickly for the property (it has never been empty for over a month), given good advice on rental amounts, carried out regular property inspections, and kept me fully informed of the outcome of those inspections. They are also excellent at helping me to find trades people at competitive prices when the property has maintenance issues that need resolving. Overall my experience of workin...
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Jan 30,2013
Minithumbup
Becca Betts
Angela
By:
Jan 30,2013
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Becca is my main point of conatct for repairs etc and she has always been very helpful, proactive and friendly and ensures that the job is completed to the tenant\'s satisfaction. Angela has always been extermely helpfull when I have bee seeking information on bills for my tax return and nothing is too much trouble. Overall, all dealings I have had with any member of staff has been a positive experience as they all seem to be customer-orientated....
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Jan 30,2013
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Nick Parker
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Jan 30,2013
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I have no problem in recommending Nick Parker, he handled my transaction professionally and with a good out come. The property did have some issues around the buying process and Nick was able to sort them out with the builder well within my satisfaction....
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Jan 30,2013
Minithumbup
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Jan 30,2013
0 people found
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I used A J REED last year to let my house and would definitely use them again the next time my house needs letting. They took very good photographs of the property and gave my some good advice. I had a good service from them....
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Jan 30,2013
Minithumbup
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Jan 30,2013
0 people found
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I own a number of properties and have used Aidan J Reed around 6 times. I always go back to them because they are quick and business like and they pay attention to detail....
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Jan 30,2013
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Steph
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Jan 30,2013
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Steph has been fantastic in being pro active and locating the right property for us before it went to market, this has taken a lot of stress out of the whole process, thank you so much for your help...
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Jan 29,2013
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Clare Baum
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Jan 29,2013
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I used Aidan Reed to let my 3 bed detached house. I had never let before and I found the staff exceptionally helpful, especially Clare Baum. I was given advice on all that I needed to do, even down to certain certificates that I needed to get. They found me fantastic tenant\'s within a week who I am still letting my property to. They get in touch when things need doing with out any prompting from myself. I would recommend Aidan Reed for all your letting needs....
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Jan 29,2013
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Nick Hall
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Jan 29,2013
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We knew that Aiden J Reed was one of the best sales agents in Loughborough. What we didn't know was that they care about the buyers of their properties as well. We received an excellent service that we could have only dreamed of. From day one to the day after we moved in, they were with us, supporting in every little problem we had and helping with the negotiations. Thank you so much, especially the Nick\'s....
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Jan 28,2013
Minithumbup
Christian Smith
James Etty Various
By:
Jan 28,2013
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We have a site of 6 no.One and two bedroom rented houses in a private superior setting which we asked Aidan J Reed to re let as they became available following very poor service from our previous agent. They have proved themselves to be more than capable of this task and over the last 3 years we have only missed I month rent from I property! We put this down to good communication between agent, landlord and client ..knowing exactly when the property will be vacated and securing quickly, new...
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Jan 27,2013
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Aidan Reed
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Jan 27,2013
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Suggested a higher selling price for our house than another local agent, and found a buyer within a couple of weeks -- might even have been only a week. The service was good -- always replied quickly to emails and phone messages, and were generally helpful. (We also bought through them at the same time.)...
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Jan 27,2013
Minithumbup
Nick Parker
Nick Hall
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Jan 27,2013
0 people found
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We searched for a house in Loughborough for nearly two years and were able to use all if the estate agents available in this period. Aidan Reed were one if the best because if the service received from Nick Parker in particular and Nick Hall. Both went out if their way to help us find the right house. Had it not been for a less positive experience from another member of the sales team we would have sold our house through then too. Overall a very good firm of professional estate agents...
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Jan 27,2013
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Clare Baum
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Jan 27,2013
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All the jobs needed were done efficiently and new tenants were signed up within 3 weeks no problems were encountered all went well !!...
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Jan 26,2013
Minithumbup
Christian Smith
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Jan 26,2013
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I have now rented three properties in Loughborough using the servces of Aiden Reed. They have always been very helpful, timely & found good tenants within a matter of days of the property going up for let. They have given good advice, made recommendations when required & managed all the finanancial & legal items....
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Nov 03,2012
Minithumbdown
By:
Nov 03,2012
2 people found
this helpful
They are all rude - they treat you like rubbish. I was loyal to them but when I needed them they just made things worse. They dont seem interested when showing you around. Landlords avoid this company. They put up a let board on a house that wasnt let, and took so long to sort out some basic references. They are poor communicators. Avoid....
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What agent could do to change your mind?
They need to learn that the tenants are their customers too. They need to learn some basic customer service skills. - and I have met alot of people which share my opinion, some of which are landlords with you.
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Sep 27,2012
Minithumbdown
By:
Sep 27,2012
5 people found
this helpful
This agent has to be the worst agent I have ever come across. They have zero sense of customer service. They do not return calls, are unreachable, unprofessional, slippery & frustrating. To be honest it is hard to believe they are still in business. I am repeatedly flabbergasted by their sheer level of arrogance and don\'t give a damn attitude. I have an extensive property portfolio and would never ever recommend this company....
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May 09,2012
Minithumbup
James Etty Various
By:
May 09,2012
0 people found
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We contacted James Etty @ Aidan J Reed to let a property of ours. The team members we dealt with personally were James, Claire, Hannah and Chris who kept us informed with all events & progress. A modern, professional team who I would recommend to anyone who has a property to let....
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Apr 26,2012
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Nick Hall
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Apr 26,2012
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From the outset, I found Nick, and AJR in general, to be genuinely helpful, beginning with the first time I looked around the house I bought. Suggestions on the agent\'s part were balanced, fair and honest. Such is demonstrated by drawing attention to aspects of the properties we viewed that previously he\'d found prospective buyers to be concerned about. I found this honesty very helpful in ultimately choosing the right property, as it gave me more trustworthy information to work with, allow...
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Apr 23,2012
Minithumbup
Nick Hall
By:
Apr 23,2012
0 people found
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We found Nick to always be extremely helpful in anything we asked of him, and would always go that extra mile for you. A very friendly and nice person to deal with. We wish him well for the future...
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Feb 22,2012
Minithumbup
James Etty Various
By:
Feb 22,2012
0 people found
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I have used the landlord services of Aiden j Reed for about 2 years. They have always provided a friendly, professional and responsive service. At the outset I met with James Etty whom it was obvious had a thorough understanding of the market and gave honest, realistic advice on rentals etc and the best way forward. I had confidence they would introduce the right tenant as their vetting procedures are more comprehensive than most so I genuinely felt i could leave it in their hands. The proper...
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Sep 13,2011
Minithumbdown
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Sep 13,2011
7 people found
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Following an extensive, trouble free tenancy we checked out of the property and handed over the keys. At this point, the member of staff confirmed the absence of any damages and that a full deposit would be returned to us. Over one week later we received a cheque for the full deposit amount, and accompanying letter explaining that no deductions were necessary. The following evening, we received a telephone call from a very abrasive member of staff stating they had revisited the property, and...
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What agent could do to change your mind?
They have no consideration for anyone once you have left them as a tenant. They are rude, aggressive and show no tact when dealing with delicate situations.
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Aug 08,2011
Minithumbdown
By:
Aug 08,2011
0 people found
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What agent could do to change your mind?
Terrible service, rude in the meetings and uninformative. When the house was signed for, we received nothing afterwards, no letters sent out until the landlord had been notified by us and then he would complain, making them change their ways. Although they would still then be of no use, so obviously this lessons aren't being learnt. Do not use this company if you are letting in Loughborough, there are many other companies, so forget about this. Just because they have a nice website, nice shop, it doesn't mean service will be good. Disgusted.
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May 09,2011
Minithumbdown
By:
May 09,2011
3 people found
this helpful
Terrible! Do not use. I have been with them for a year now and I have never seen such bad organisation and poor service. There houses are falling apart. We had to live with a faulty fire alarm for the duration! Fire service labeled our house as a death trap on inspection and still they have done nothing about it. Don't be fooled!...
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Mar 17,2011
Minithumbdown
By:
Mar 17,2011
3 people found
this helpful
All I can say is, stay well clear of them, They value your house at a give away price. I think Aidan needs a new bunch of well trained and pleasant staff with manners....
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Mar 16,2011
Minithumbdown
By:
Mar 16,2011
2 people found
this helpful
I rented a property through this so called credible company, but never again! The first six months were pretty ok, but after this period when we renewed our tenancy, it all went down hill... Unexpected visits (which even in the contract states they are meant to give at least 24 hours written notice), harassing phone calls, arrogant and rude staff, shockingly bad communication, I could go on forever! But the icing on the cake? When the tenancy ended, and bearing in mind I had been ringing them tw...
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By: boo88
Apr 06, 2011
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How would you like me to get in touch? ...
Nov 24,2010
Minithumbup
By:
Nov 24,2010
0 people found
this helpful
Aidan Reeds sales agents were great, they valued my cottage at more than 2 others and at first i thought it was too good to be true but they got me 4 viewings in a day! i sold it a couple of days later!! there costs were quite a bit but i dint mind cos they got me a better price anyways!! ;-)...
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Oct 25,2010
Minithumbdown
By:
Oct 25,2010
2 people found
this helpful
Aiden J Reed's Lettings Dep't are awful. We had to put up with early 1970's decore and carpets, sub-standard, draughty and 'milky' aluminium windows and a landlord who refused to do any work at all to the property - AJR's/Angela's attitude - Tuff... you're only tenant's... go elsewhere if you don't like it - which we did!...
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Aug 27,2010
Minithumbdown
By:
Aug 27,2010
1 people found
this helpful
The 'service' is a rip off! Landlords beware - they don't do any of their referencing personally and only rely on credit referencing agencies. We lost thousands because they did nothing to ensure a prospective tenant was a) who he said he was b) lived at the previous address given by him c) working for the company he said he was working for. All they did was photocopy his passport. How they thought that was enough God only knows! A few simple checks by me and I discovered he was a comp...
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By: zorro
Nov 18, 2012
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An update by ZORRO: We tried to refer AJ Reed to the Ombudsman but they did not belong to the organisation at the time. Our solicitor said that although we were in the right, they would lean heavily on their contract with us, which is heavily biased towards protecting their own interests. We had lost thousands of pounds. In the end we got some justice in knowing we were right and they had breached their contract. The NFOPP imposed a fine of £200 on A J Reed Lettings - the maximum sanction acc ...
Jul 01,2010
Minithumbdown
By:
Jul 01,2010
1 people found
this helpful
Aidan J Reed are the worst estate agents I have ever come across. They never return calls, they are arrogant, their attitude is disgusting and they try to rip you off with deposits. I would strongly recommend you stay well away from Aidan J Reed....
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By: Gallina
Apr 06, 2011
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I would be grateful if this person could contact me regarding this particular letting agents branch. I have a similar problem ...
Jun 30,2010
Minithumbdown
By:
Jun 30,2010
1 people found
this helpful
Awful... high heat of summer has so far been six days of living out of a cool box and buying ice everyday as no fridge or freezer... AJReed are useless....
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By: Gallina
Apr 06, 2011
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I would like this person to contact me as l would like some information if possible ...
Apr 20,2010
Minithumbdown
By:
Apr 20,2010
1 people found
this helpful
Absolutely awful customer service. Their employees are the most unreliable and unprofessional I have ever come across in the letting industry. They do not return urgent phone calls and take weeks to reply to emails. When you do get chance to talk to them, they do not have the necessary information to help you with your query. I do not recommend their service to landlords - they are a waste of time ...and money!...
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Dec 08,2009
Minithumbdown
By:
Dec 08,2009
2 people found
this helpful
I completely agree, Bentons are by far the best agent in Leicestershire and I should have listened to their valuation. I believed Aidans bullshit and it cost me dear. Bentons should run training courses for all the others - they were amazing and sold the house 3 weeks after I sacked Aidan Reed!!!...
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Apr 06,2008
Minithumbdown
By:
Apr 06,2008
2 people found
this helpful
Sold.....yeah right. Absolutely rubbish. Unprofessional, arrogant sales outfit. I used them .Only to have make all the calls myself as they obvioulsy couldn't be bothered. My house sold, just like the other review, very quickly, then all I got was rubbish from this lot. No retunred calls, the staff didn't know what day it was most of the time, never mind what houses they'd got on their books. They are cheap for a reason - steer clear....
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