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Richard Bicknell

About Richard

Lettings Manager in Townends

I am Passionate about Property and am looking forward to using my wealth experience to showcase your home in order to secure you your perfect buyer or tenant.
Townends

3-5 Epsom Road Guildford
Surrey
GU1 3JT

01483 300 700 / 01483 505 535


Apr 22,2017
Minithumbup
Richard Bicknell
Arthur Beaney
By:
Apr 22,2017
0 people found
this helpful
Very helpful, swift feedback after viewings. Arthur and Richard always responded to my calls - excellent service, polite, friendly and hardworking....
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Comment on agent fees
Fairly good
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Mar 24,2017
Minithumbup
Richard Bicknell
Arthur Beaney
By:
Mar 24,2017
0 people found
this helpful
I bought my house through Townends last year and the whole experience was brilliant. Really helpful team who were always willing to help me with any questions I had....
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Jan 06,2017
Minithumbup
Arthur Beaney
Richard Bicknell
By:
Jan 06,2017
0 people found
this helpful
Found Arthur Beaney to be very professional and helpful through out our move all went very smooth through out. Thank you...
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Comment on agent fees
Good
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Dec 23,2016
Minithumbup
Richard Bicknell
By:
Dec 23,2016
0 people found
this helpful
Richard was always there,ready to help and he done a good job finding very fast buyers for my flat.Thank you ....
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Dec 22,2016
Minithumbup
Richard Bicknell
Arthur Beaney
By:
Dec 22,2016
0 people found
this helpful
Richard was so on the ball having sold the house within 26hrs was remarkable. We were extremely pleased with the way it was handled within the branch by the appropriate members and the way we were always kept up to date. Well done. Mr E F Pipe...
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Comment on agent fees
We were quoted between 1 and 2% from the other estate agents so found the fee reasonable
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Sep 28,2016
Minithumbup
Richard Bicknell
By:
Sep 28,2016
0 people found
this helpful
Absolutely amazing! Me and my partner struggled for 8 months to find a place we though we had pretty much exhausted all our options until we were introduced to Sam and Richard. They found my family a place and we were moved in within two weeks! Very friendly group and very informative. Nothing seems to be much trouble for them. They have my greatest gratitude. Thank You!...
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Comment on agent fees
fees are really exceptional for the service
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Sep 08,2016
Minithumbup
Richard Bicknell
By:
Sep 08,2016
0 people found
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Richard is very helpfull and understanding person. Job was done quick. We are very pleased with what he did. Would definately recomend him....
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Comment on agent fees
Everythings ok
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Aug 18,2016
Minithumbup
Richard Bicknell
By:
Aug 18,2016
0 people found
this helpful
Richard has always been very helpful and quick to respond to my queries. I received excellent customer service from him recently when I reluctantly had to find a new place to live at short notice. He arranged for me to view the house next door and now I am living there!...
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Comment on agent fees
They are much in line with other agency fees.
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Jul 16,2016
Minithumbup
Richard Bicknell
David Whittle
By:
Jul 16,2016
0 people found
this helpful
The level of service was good however I felf a little misleading in my particular situation over one of the two tenancy placements....
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Comment on agent fees
Too high. Plus in one of the situations these should have been reduced.
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Jun 22,2016
Minithumbup
Richard Bicknell
By:
Jun 22,2016
0 people found
this helpful
Had a fabulous experience from Townends and especially from Richard. They understood my quite complex circumstances and were there for me throughout the whole process, allowing me to get a beautiful flat. Even once I was renting I came across a few difficulties regarding my housing benefit and they were there for me and very helpful in sorting everything out and being empathetic to my circumstances. Thankfully now it has all been resolved and i continue to live in my dream flat, made possible by...
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Comment on agent fees
Very good, was more than unexpected but he was able to help me make a few cuts because of my circumstances which made renting this flat possible.
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Apr 06,2016
Minithumbup
Richard Bicknell
David Whittle
By:
Apr 06,2016
0 people found
this helpful
We found David, Alex and in particular Richard with whom we had most contact with to be polite, friendly , helpful ( nothing was too much trouble ), and very knowledgeable in their profession. It was a pleasure to deal with them in the purchase and rental of our first buy-to-let property . We would have absolutely no hesitation in recommending the Aldershot branch to family and friends. We look forward to a continuing business relationship with the Aldershot team for any future purchase and rent...
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Comment on agent fees
found fees very fair
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Feb 19,2016
Minithumbup
Richard Bicknell
By:
Feb 19,2016
0 people found
this helpful
Great customer service with these guys. Quick and efficient and would highly recommend. Have rented out 2 properties very quickly for excellent rentals and sold 1 for very good price....
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Comment on agent fees
Fees are good value.. Makes the whole process hassle free
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Dec 15,2015
Minithumbup
David Whittle
Richard Bicknell
By:
Dec 15,2015
0 people found
this helpful
David and Richard work very well together. They work extremely hard and always make time to help me where necessary. They work beyond their duties. I would highly recommend them....
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Oct 31,2015
Minithumbup
David Whittle
Richard Bicknell
By:
Oct 31,2015
0 people found
this helpful
Wonderful staffs,good hospitality,very reliable and they keep in touch with you all the times. They keep their customer always first....
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Comment on agent fees
They are reliable and price we paid is quite good comparing to other agents.
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Oct 28,2015
Minithumbup
David Whittle
Richard Bicknell
By:
Oct 28,2015
0 people found
this helpful
I was very satisfied with how they handles every viewing. They were very professional and eager to help. Even after I accepted the property, Dave moved really fast to contact the landlord and get his approval. We'll see how long it takes for the contract to arrive. My only concern is that Dave registered my name incorrectly, and all the data that I receive is incorrect. I hope that will be solved....
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Comment on agent fees
They did not mention that VAT will be added to the sum they mentioned. I was expecting a sum, and I received a receipt for a higher one.
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Oct 28,2015
Minithumbup
David Whittle
Richard Bicknell
By:
Oct 28,2015
0 people found
this helpful
I have found the professional service offered by Townends to be a refreshing change. They have been proactive in helping us get our house market ready and finding the right tenants. I would highly recommend thier services....
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Oct 28,2015
Minithumbup
David Whittle
Richard Bicknell
By:
Oct 28,2015
0 people found
this helpful
We found Townends professional and extremely proactive in helping us find a property. The whole process was smooth and efficient. We would recommend them in the future....
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Comment on agent fees
We felt the fees were too expensive
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Oct 27,2015
Minithumbup
David Whittle
Richard Bicknell
By:
Oct 27,2015
0 people found
this helpful
Really good as always. 3 x properties rented quickly and for asking price on 2 and over on 3rd. Sold 1 x of the rental properties for my asking price (well £1000.00 Under) which was considerably higher than similar properties locally and with in 10 Weeks. All the guys at townends, aldershot a really quite impressive. A pleasure to work with. Definitely exceeded my expectations on renting and selling properties....
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Comment on agent fees
Great value for money. Worth every penny
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Sep 08,2015
Minithumbup
Richard Bicknell
By:
Sep 08,2015
0 people found
this helpful
Richard was very helpful in finding me a new property to rent, he went out of his way at all times, he contacted me when he said he was going to and gave me all the information i needed and kept me up to date with how things were going, i found him very pleasant and helpful and would certainly use Townsend again...
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Sep 01,2015
Minithumbdown
Richard Bicknell
David Whittle
By:
Sep 01,2015
0 people found
this helpful
Started off quite well however the service following agreeing to take the property has been poor and quite disorganised. Didn't receive replies to many emails and had to chase, and very little/poor information provided upon moving in. Generally quite disappointed and have unfortunately been left with the feeling that everything is possible when trying to "sell" the property to you, hopefully things will improve though....
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What agent could do to change your mind?
- We were told it would be possible to measure up and the agency said this wouldn't be a problem. I emailed twice and rang twice before anyone came back to me. Once the appointment was set up it was for the wrong time, I never received a call back to re-arrange or apologise. - We kept being sent multiple contracts to sign on line (even after signing) and there was no explanation as to why. - The morning we went to collect the keys we were sat waiting for nearly an hour in the office as terms still weren't agreed with the landlord and the agent was stressed and a bit short with us. As a tenant this wasn't our issue and obviously didn't leave us with a great impression. - We were just handed two keys and told to go, nothing was at the house and when I asked if we needed to know anything about the house we were just told no. The back door keys also weren't where we were told. - a 50 page inventory was emailed to us and we were told it could not be posted. We had just moved in and no access to a printer, how we were supposed to comment on 50 pages on email?. After asking again it was eventually posted to us a week later. - the washing machine broke on Saturday so I contacted the agency. On Tuesday morning I had to contact the agency again as I still hadn't heard anything.
Attached Files
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Aug 25,2015
Minithumbup
Richard Bicknell
By:
Aug 25,2015
0 people found
this helpful
Always very polite and professional during the lettings procedure and nothing seemed too much trouble for them. We were and are kept informed at all times. Would recommend Townends to all our friends....
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Jul 23,2015
Minithumbup
Richard Bicknell
David Whittle
By:
Jul 23,2015
0 people found
this helpful
Thank you both very much for all your help in finding this property for us. Look forward to dealing with you in the future. Thanks Ben...
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May 19,2015
Minithumbup
David Whittle
Richard Bicknell
By:
May 19,2015
0 people found
this helpful
Really good guys very efficient. Young and enthusiastic and a pleasure to work with. Have already and will continue to recommend...
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May 11,2015
Minithumbup
Richard Bicknell
David Whittle
By:
May 11,2015
0 people found
this helpful
I'm happy with Townends, they help me to rent a house. They made the terms of letting very clear, the communication is good....
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