Email Agent
Rebecca Cooper

About Rebecca

Sales Negotiator in Pinewood Property Lettings Ltd

Rebecca joined Pinewood in 2012 after moving back to the UK from Spain, which meant she spoke Fluent Spanish. She quickly established herself as a key member of the team, she deals with all daily maintenance issues, Gas Safety Certificates and the booking inspections.
Pinewood Property Lettings Ltd

33 Holywell Street Chesterfield
Derbyshire
S41 7SA

01246 224286


May 31,2017
Minithumbup
Rebecca Cooper
By:
May 31,2017
0 people found
this helpful
Rebecca was extremely helpful in recently resolving an issue with regards to my tenancy agreement. I have spoken to her on a number of occasions during my tenancy and she has been always been happy to help and successful in doing so. I would not hesitate to recommend her....
read full review
Was this helpful? Yes
Apr 06,2017
Minithumbup
Hayley Coope
Rebecca Cooper
By:
Apr 06,2017
0 people found
this helpful
Very helpful and understanding. Happy to help and very friendly. Always take time to answer all questions and keep me updated...
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: rebecca cooper
Apr 07, 2017
View all comments (1)
thank you for the review. It is greatly appreciated. ...
Jun 17,2016
Minithumbup
Rebecca Cooper
By:
Jun 17,2016
0 people found
this helpful
Very friendly! Quick responses, quick at getting jobs sorted for our house. Always keeps us informed about the house (big plus to us, although not our house, we still treat it as if it is, and it's nice for it to feel like home. Easy to talk to! Thank you for all your help so far. X...
read full review
Was this helpful? Yes
Jun 15,2016
Minithumbup
Rebecca Cooper
By:
Jun 15,2016
0 people found
this helpful
Rebecca was very helpful in getting a contractor out super quickly to fix our oven issues (within 12 hours).. The contractor that came out was so friendly and came out of his way after 6 pm in the evening to sort out the problem when he could have left this until the morning. Many thanks to both Rebecca and the contractor for being so efficient, as I have not had the best experience with Pinewood employees previously (outside of the maintenance team)....
read full review
Comment on agent fees
N/A
Was this helpful? Yes
May 20,2016
Minithumbup
Rebecca Cooper
By:
May 20,2016
0 people found
this helpful
Rebecca was very accommodating and polite, and took it upon herself to proactively engage the landlord with a number of questions I had raised. While the landlord was unable to forfill all of the requests I had made she was able to articulate the reasons why and offer alternate solutions to resolve the situation to a very acceptable level....
read full review
Was this helpful? Yes
Apr 18,2016
Minithumbup
Rebecca Cooper
By:
Apr 18,2016
0 people found
this helpful
Pinewood have been great since day one which is about a year ago looking after 4 properties for me. I chose Pinewood after seeing 4 agencies. Caroline Maddox at Mansfield was my first contact, no fuss and no high pressure. Rebecca and the other staff seem to be in the same mould. Thanks to them all...
read full review
Comment on agent fees
Good
Was this helpful? Yes
Apr 15,2016
Minithumbup
Rebecca Cooper
By:
Apr 15,2016
0 people found
this helpful
I have been happy with the service I received from Pinewood in general. Rebecca has been very helpful in resolving issues with the tenants and communicates well....
read full review
Comment on agent fees
I think the fees are average for the service.
Was this helpful? Yes
Apr 12,2016
Minithumbup
Rebecca Cooper
By:
Apr 12,2016
0 people found
this helpful
Very fast responce to emails and extreamly helpful would highly recommend pinewood to anyone, been brilliant simce we started our tennancy....
read full review
Comment on agent fees
Good! Alot cheaper then most!
Was this helpful? Yes
Apr 01,2016
Minithumbup
Rebecca Cooper
By:
Apr 01,2016
0 people found
this helpful
we have been living at 117 Lincolnway, Northwingfield and it is been nice that Rebecca took care of us everytime we had a maintenance issue....
read full review
Comment on agent fees
well we think the fees are to high when you rent a house unfurnished.
Was this helpful? Yes
Mar 28,2016
Minithumbup
Rebecca Cooper
Rebecca Cooper
By:
Mar 28,2016
0 people found
this helpful
I have had to contact the department several times for heating or water issues in my apartment & Rebecca & the rest of the team have always been informative & efficient in keeping me up to date & getting the issue resolved quickly. Very reliable....
read full review
Comment on agent fees
A great company to deal with. Highly recommend.
Was this helpful? Yes
Mar 11,2016
Minithumbup
Rebecca Cooper
By:
Mar 11,2016
0 people found
this helpful
Rebecca and Pinewood in general have been very helpful during their management of my rental property in Bolsover. Any developments relating to the property were both reported and dealt with promptly and effectively....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Mar 07,2016
Minithumbup
Rebecca Cooper
By:
Mar 07,2016
0 people found
this helpful
I have found the entire team at Pinewood very helpful for the last 2 years, allowing me to live overseas with little worry about my property being managed properly....
read full review
Comment on agent fees
Fees are very reasonable
Was this helpful? Yes
Mar 07,2016
Minithumbup
Rebecca Cooper
By:
Mar 07,2016
0 people found
this helpful
Excellent response. Very pleasent telephone manner and friendly. She replied to my request with the details of the workman within 20 mins of my call. Lovely to deal with. Thank you...
read full review
Was this helpful? Yes
By: rebecca cooper
Mar 09, 2016
View all comments (1)
Hi Mark. Thank you for the kind review and taking the time to write it. Kind Regards Rebecca Cooper ...
Mar 02,2016
Minithumbup
Rebecca Cooper
By:
Mar 02,2016
0 people found
this helpful
Went into pinewoods to tell them about the problem i was having and they were very helpful putting me on to the link where i could inform the maintenance department...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Feb 29,2016
Minithumbup
Rebecca Cooper
By:
Feb 29,2016
0 people found
this helpful
Rebecca was very help full explained that email was taking a while that day but gave me manatince man number so I could phone him if the email took to long, as I had bin locked in my kitchen that morning an had to take the handle to free my self was fixed that day thankfully very please...
read full review
Comment on agent fees
As this was just a manatince thing they was no change to me
Was this helpful? Yes
Feb 24,2016
Minithumbup
Rebecca Cooper
By:
Feb 24,2016
0 people found
this helpful
excellent speedy response to boiler breakdown. Always kept up to speed with progress and follow up information in a professional yet friendly manner...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
Feb 19,2016
Minithumbup
Rebecca Cooper
By:
Feb 19,2016
0 people found
this helpful
Our boiler broke recently late at night. We were able to ring an emergency number, to which the engineer came out within 20 minutes to stop the leek. The next morning another engineer came out and fixed the boiler. Fantastic fast service....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Feb 05,2016
Minithumbup
Rebecca Cooper
By:
Feb 05,2016
0 people found
this helpful
excellent as always... keep up the good work...very effective work from the team at pinewood... managed to fill my property very quickly.....
read full review
Comment on agent fees
fine
Was this helpful? Yes
Jan 21,2016
Minithumbup
Rebecca Cooper
Shane Morgan
By:
Jan 21,2016
0 people found
this helpful
Overall good and efficient service, both in the letting side as well as the management. Property repairs dealt with swiftly. Re-lets done quickly. The regular property inspections are very re-assuring....
read full review
Comment on agent fees
Standard
Was this helpful? Yes
By: rebecca cooper
Jan 21, 2016
View all comments (1)
Thank you for taking the time to write such a kind review. Kind Regards Rebecca ...
Jan 19,2016
Minithumbup
Rebecca Cooper
By:
Jan 19,2016
0 people found
this helpful
I use the rent collection service which is very good. Rent is never late and the service is friendly and professional....
read full review
Was this helpful? Yes
Jan 18,2016
Minithumbup
Rebecca Cooper
Shane Morgan
By:
Jan 18,2016
0 people found
this helpful
I always find pinewood easy to deal with. They are professional and considerate and I highly recommend their services. They have kept me well informed with regard to my property and tenant....
read full review
Comment on agent fees
Very competitive
Was this helpful? Yes
Jan 18,2016
Minithumbup
Rebecca Cooper
By:
Jan 18,2016
0 people found
this helpful
Rebecca was very friendly and was very quick to try and resolve our problem. Unfortunately the delay of not having authorisation of a new boiler and being left with no source of heating over a weekend was very hard. This however was no fault of Rebecca as I felt she really did try her best to help me out the best she could and she kept me informed every step of the way. I feel Rebecca was very atentive to my needs so thank you....
read full review
Was this helpful? Yes
Jan 13,2016
Minithumbup
Rebecca Cooper
By:
Jan 13,2016
0 people found
this helpful
Rebecca, gave me a quick call informing me of a problem and offered for her to sort it out with their plumber. Very efficient in sorting out the tenants problems quickly....
read full review
Was this helpful? Yes
By: Rebecca Cooper
Jan 13, 2016
View all comments (1)
Thank you for this kind review. Kind Regards Rebecca ...
Jan 13,2016
Minithumbup
Rebecca Cooper
By:
Jan 13,2016
0 people found
this helpful
After having an ongoing issue with my property, we contacted Rebecca and she dealt with it quickly and efficiently. She also followed up to make sure the problem was being dealt with by the maintenance team, as promised....
read full review
Was this helpful? Yes
By: Rebecca Cooper
Jan 13, 2016
View all comments (1)
Thank you for the review and taking the time to write it. I am pleased that I could be of some help. Kind Regards Rebecca ...
Jan 12,2016
Minithumbup
Rebecca Cooper
By:
Jan 12,2016
0 people found
this helpful
Rebecca Cooper has been very helpful during communications regarding our rental property, and has always resolved any issues swiftly and professionally....
read full review
Was this helpful? Yes
Jan 04,2016
Minithumbup
Rebecca Cooper
By:
Jan 04,2016
0 people found
this helpful
The firm is always very helpful and efficient. They respond promptly to issues we or the tenants raise. They report regularly on the condition of the property, with photographs when appropriate, and also provide regular financial information. They have been good at finding new tenants....
read full review
Comment on agent fees
About what we expected
Was this helpful? Yes
Dec 24,2015
Minithumbup
Rebecca Cooper
By:
Dec 24,2015
0 people found
this helpful
Rebecca has always been so polite,friendly and helpful. Nothing is too much trouble. I needed some maintanence work sorting and she sorted it out quickly and effectively. A pleasure to deal with....
read full review
Was this helpful? Yes
Dec 21,2015
Minithumbup
Rebecca Cooper
By:
Dec 21,2015
0 people found
this helpful
Pinewood are always on hand to help, quick to answer any questions you may having, making the whole experience in dealing with them smooth and pleasant...
read full review
Was this helpful? Yes
By: Rebecca Cooper
Dec 21, 2015
View all comments (1)
Good morning Oliver, Thank you for the kind Review. Merry Christmas & a Happy New Year. Kind Regards Rebecca ...
Dec 21,2015
Minithumbup
Rebecca Cooper
By:
Dec 21,2015
0 people found
this helpful
We are very happy with our new place, any issues we've had since moving in have been resolved promptly....
read full review
Was this helpful? Yes
By: Rebecca Cooper
Dec 21, 2015
View all comments (1)
Many thanks for the review. Much appreciated. Kind Regards Rebecca Cooper ...
Dec 21,2015
Minithumbup
Rebecca Cooper
By:
Dec 21,2015
0 people found
this helpful
Pinewood property provide an excellent full service, keeping me informed of any issues with the property and managing all the things that need doing. This takes all the worry out of letting and leaves me to focus on other things....
read full review
Comment on agent fees
Pinewood offer different fees for different levels of service. I selected the full service and I am very happy with the value provided by the fee.
Was this helpful? Yes
By: Elizabeth
Dec 21, 2015
View all comments (1)
Hi David, I would like to thank you for taking the time to leave myself, Rebecca and Pinewood Lettings such a kind worded review. It is a pleasure to know we are providing the levels of service you expect and more! If you do require anything further from myself or Rebecca, feel free to contact us directly. Kind Regards, Elizabeth. ...