Email Agent
Lauren Rutherford

About Lauren

Team Leader in eMoov.co.uk

No description available.
eMoov.co.uk

New North House, Ongar Road Brentwood
Essex
CM15 9BB

0333 121 4950 local rate


Apr 20,2017
Minithumbup
Lauren Rutherford
Rosanna Stubbs
By:
Apr 20,2017
0 people found
this helpful
Lauren, Rosanna and Deborah Carroll were the three members of staff this time, my second time of using this firm. Lauren and Rosanna helped two years ago and were the reason I immediately thought of EMOOV again. They had all my previous information at their finger tips. They are so professional, fast and friendly that it is difficult to imagine how anything could be better. Using EMOOv puts High Street agents in the shade....
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Comment on agent fees
Very good value. Cannot understand how little cost for so much.
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May 20,2016
Minithumbup
Tom Davey
Lauren Rutherford
By:
May 20,2016
0 people found
this helpful
If you are looking for your next home at properties on-line as we did then just consider how much you can save by using Emoov to advertise your own home for sale. We did and the experience was completely hassle free with Tom Davey our Emoov sales manager keeping us completely up to date with every stage of the selling process from initial price negotiation through to completion. We saved even more by using the hook up that Emoov have with conveyance solicitors. We can't praise the Emoov service ...
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Comment on agent fees
We made a great saving over high street agencies
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Apr 25,2016
Minithumbup
Jessica Brill
Lauren Rutherford
By:
Apr 25,2016
1 people found
this helpful
We sold our London flat through eMoov and it was the best decision we made. We initially invited 3 high street EAs to value our flat. Their valuations ranged from £325k, £350k to £365k. We felt they were undervaluing our property just to get a quick sale. After much research, we contacted eMoov and they managed the whole process faultlessly. Jessica Brill was our main contacted and she was thorough, experienced and relentless in her pursuit of all the parties involved to ensur...
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Comment on agent fees
We estimate we saved ā€š£6k by choosing eMoov. When we take into account the quality of their service from listing to completion, we feel they are the only agent we will ever use to sell a property.
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Dec 11,2015
Minithumbup
Jessica Brill
Lauren Rutherford
By:
Dec 11,2015
2 people found
this helpful
We were delighted with every aspect of the sale process. eMoov surpassed our expectations with every stage of the process. Having placed the order eMoov were in touch very quickly to arrange the photographer. He was a very pleasant and courteous gentleman and the photos were shared with us for our approval. The advert went live online on a Sunday with contact from eMoov all the way. Arranging viewings was also so easy, we received emails and texts with time and date options. A simple reply and ...
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Comment on agent fees
I think the fees charged are very competitive and reasonable.
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Nov 20,2015
Minithumbup
Lauren Rutherford
By:
Nov 20,2015
1 people found
this helpful
We searched the Internet to find a reputable 'online estate agent' and was very pleased when we saw the reviews on Emoov. We had a couple of local estate agent view our property but their fees were so high for doing no more than any other online agent would do. We also figured that the fees the local agents were charging would go to something of value in our new home. Most of the dealings we had on Emoov was through Molly Slevin and we have to say Molly was a real star! Within about 3-4 days o...
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Comment on agent fees
Agents fees were fine, when we had a slight challenge at the beginning the refunded some fees that I had paid as a goodwill gesture.
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Nov 13,2015
Minithumbup
Lauren Rutherford
By:
Nov 13,2015
1 people found
this helpful
I bought said property above and the seller used Emoov as there estate agent. Didn't have much dealings with them. But when I did and needed a question answered there were very polite, professional and responded quickly and help me as much as possible. Haven't got a bad thing to say. Jodie helped from the start and was very helpful. Very happy with the help I received....
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Nov 12,2015
Minithumbup
Lauren Rutherford
By:
Nov 12,2015
1 people found
this helpful
The best possible service! We paid a flat fee upfront and the automated electronic booking system was perfect for me! Even after accepting an offer and despite an upfront fee, Emoov were diligent throughout the sale, not just the advertisement! They chased solicitors on a regular basis and kept all parties updated. I have used them twice now and will always use them in the future...
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Oct 20,2015
Minithumbup
Jonathan Palmer
Lauren Rutherford
By:
Oct 20,2015
0 people found
this helpful
I was completely satisfied with every stage of the house selling process. In the selling stage I received a prompt service in which the emoov staff member answering the phone (whoever it happened to be) was instantly on my case. I also received constant feedback and statistical breakdown of internet users viewing our details and making enquiries. They also provided a perfect 'middle-man role between our eventual purchaser and ourselves, ironing out any problems in the final stages. Considering t...
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Oct 16,2015
Minithumbup
Lauren Rutherford
By:
Oct 16,2015
0 people found
this helpful
The UK market is ripe for low-cost estate agency services. The key is reliable, quick and clear communication, and eMoov did very well on that. For 1/4 of the cost, they did everything a high street agent would do, except Viewings and changing your sign from For Sale to Sold! They advertise on multiple property portals, whereas many high street agents use just one....
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Comment on agent fees
The fee was fair (0.3% of selling price). It was paid up front, which saves a bit. But there was a concern how hard would the agent work for us. But they worked very hard!
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Sep 24,2015
Minithumbup
Ross English
Lauren Rutherford
By:
Sep 24,2015
0 people found
this helpful
When I first contacted Emoov for information there was no hard sell. They told me everything I needed to know and were straight forward and efficient. When I gave them the instruction to sell my property, everything just flowed. It was only a few days before someone was here taking photos, charting the floor plan and the EPC. The very next day they wrote to me asking for details for the marketing. Once I'd returned the narrative they literally put me on line that day; it was incredible. This ...
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Aug 27,2015
Minithumbup
Tatiana Korotkiewicz
Lauren Rutherford
By:
Aug 27,2015
0 people found
this helpful
Emoov provided a fantastic service, friendly helpful and always available. They collaborated with all parties involved to ensure our sale was smooth and quick. Great value for money. I would definitely use Emoov again and would recommend anyone to use them when moving home. Although Emoov do not have a shop front on a high street, this is by no means an excuse to be afraid of using what is essentially an online service....
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Comment on agent fees
Great value for money.
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Aug 20,2015
Minithumbup
Lauren Rutherford
By:
Aug 20,2015
0 people found
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Emoov rushed to get our property on the market in super quick time as we had an offer accepted on a property we were planning to buy. The format, presentation and excellent photos helped to sell the property straight away....
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Comment on agent fees
Less than half of the price of a high street agent and still a good service
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Jul 29,2015
Minithumbup
Lauren Rutherford
Rosanna Stubbs
By:
Jul 29,2015
0 people found
this helpful
From the initial enquiry I made to eMoov through to arranging for them to advertise the property, the whole process was handled very professionally. The appointments for viewing all showed up and I received very good information on each of them. I received 2 acceptable offers within three weeks of the property being launched and it sold by the end of the following week. This compares outstandingly with the efforts of a local estate agent who had the property for nearly 4 months without a sing...
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Jul 28,2015
Minithumbup
Louise Maher
Lauren Rutherford
By:
Jul 28,2015
0 people found
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We have just sold our 3 bed semi detached house with emoov and it has been a very smooth process throughout. The initial photos and ad were tweaked until we were happy and our house sold within 24 hours of being live! As I work from home, I was happy to do viewings myself as it was less intrusive than the traditional agent coming in and me having to disappear. I think viewers like to see the real insight into a home anyway and I've been on viewings where the estate agent hasn't even visited t...
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Comment on agent fees
We paid ā€š£695+tax for package and took the discounted legal option as well, saving us at least ā€š£5k in fees.
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Jul 14,2015
Minithumbup
Lauren Rutherford
Louise Maher
By:
Jul 14,2015
0 people found
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Excellent experience from beginning to end. Being a fixed-price online agent we weren't sure if they'd be as motivated to work for a completion but we shouldn't have worried. Anecdotal feedback from our viewers was also really positive and the extended opening hours, multiple contact options and case handling (CRM) systems work really well. A thoroughly enlightening experience and undoubtedly the future of estate agencies!...
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Comment on agent fees
We paid for additional options - specifically to have a dedicated account manager. I'm not sure to what extent we really saw a benefit from that as we did still end up communicating with a number of different people. My impression is that we'd have had the same positive experience overall with their standard service but I couldn't be sure.
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Jul 09,2015
Minithumbup
Lauren Rutherford
By:
Jul 09,2015
0 people found
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Very impressed with emoov, quick to get the advert online. Set up the viewings in the way that I wanted, kept me constantly informed and were very pleasant to deal with. Worked for me rather than driving down the price for a quick sale like lots of high street agents do, so in total I saved a significant amount of money with them. Will be using them again....
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Jul 06,2015
Minithumbup
Lauren Rutherford
By:
Jul 06,2015
0 people found
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I would be delighted to give feedback. Selling our house through Emoov was an absolute joy. A naturally cautious person who does not take a risk, and is of a particular age where she can use that excuse to be an IT dunce and not familiar with the Internet, using an online estate agent was a huge leap of faith in my book. Emoov was everything that one hopes their estate agent will be. Staggeringly inexpensive for an amazing service. Efficient, helpful,informative, AVAILABLE ( I put this in c...
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Comment on agent fees
The best ā€š£700 I have ever spent in my 52 years.
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Jun 25,2015
Minithumbup
Louise Maher
Lauren Rutherford
By:
Jun 25,2015
0 people found
this helpful
I had a couple of visits from high-street estate agents before calling eMoov. Although a little bit hesitant to use an online estate agent, my initial conversation with them reassured me I could get a great service from them without having to pay a few thousands of pounds for the the privilege. There is, of course, a few bits you have to do yourself such as deciding a value for your home (as eMoov don't come round to value property) and then lead the viewings yourself, but that was easily done. ...
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Comment on agent fees
Price was extremely fair and competitive for the great service I received compared to the high street alternative.
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May 25,2015
Minithumbup
Lauren Rutherford
Lisa Karabas
By:
May 25,2015
1 people found
this helpful
Not used an on-line agent before so a little apprehensive to start with. No need as everything went very smoothly and efficiently from first contact to contract exchange. Was particularly pleased with the promptness with which telephones were answered and viewings arranged. My viewers commented on the speed and efficiency when booking viewings. Excellent photography and they also arranged for a sale board to be erected which with some other on-line agents is a do-it-yourself job. Note that...
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Comment on agent fees
Saved about cā€š£12,500 in fees compared with high street estate agent.
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May 18,2015
Minithumbup
Lauren Rutherford
By:
May 18,2015
0 people found
this helpful
Pam was really professional in the sale of my mother's house . She rang back when she said she would having retrieved the information she promised she would. Thanks Pam...
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Apr 27,2015
Minithumbup
Lauren Rutherford
By:
Apr 27,2015
0 people found
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I was initially dubious about using an online agent but after a recommendation from a work colleague and a brief chat with Rosie those concerns started to ease. I signed up on the premium package and I am glad I did, the service could not be better. I signed up with ease and found Rosie to be very informative, my assessor visit went ahead smoothly and Hayley and the admin team created my advert without any issues and at a very quick pace, no request was too much and they were happy for me to tak...
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Comment on agent fees
Value for money compared to the High Strret
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Apr 03,2015
Minithumbup
Louise Maher
Lauren Rutherford
By:
Apr 03,2015
2 people found
this helpful
Louise was absolutely amazing when I sold my property with Emoov. She went above and beyond on a daily basis and really helped the sale to go through. She certainly made my life so much easier! When dealing with a certain individual who was aggressive/ rude and very difficult she remained calm and collected as well as highly professional. Louise has a lovely manner and is really friendly making a stressful time much easier. I couldn't rexomend Louise more as well as Emoov, they were fantastic....
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Mar 31,2015
Minithumbup
Lauren Rutherford
By:
Mar 31,2015
0 people found
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Amazing service, can't understand why anyone would use a high street estate agent in this day an age. I used the premium package - but in reality not sure I actually needed it, the normal basic package would probably have been sufficient. I managed to sell the property for more money and in less time than two high street agents suggested. Emoov were easy to get hold of and always courteous on the phone. There were a few issues with the original advert but Emoov amended this as soon as I...
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Sep 10,2014
Minithumbup
Lauren Rutherford
By:
Sep 10,2014
0 people found
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Emoov did exactly what you would want an estate agent to do. They took good photos, they listed to my suggestions, they advised on the advert, they found buyers, they helped negotiate the price, they chased our buyers and chased any hitches in the chain. They did not give up helping until the money was in my bank. They were never critical and always willing to be helpful. They never patronised and always new I was the customer. Sadly the same cannot be said of the many high street agents I haved...
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Comment on agent fees
Very low, ā€š£500
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By: Russell Quirk, CEO
Sep 12, 2014
View all comments (1)
Keith, Thanks for this great review. We're really shaking things up and your comments on the arrogance and apathy of the traditional industry are very well made. Much appreciated. Enjoy spending your saving :-) ...
Aug 13,2014
Minithumbup
Lauren Rutherford
By:
Aug 13,2014
0 people found
this helpful
After having a terrible experience with a high street estate agents who I ended up sacking midway through the process of selling my house I decided to try an on online agency. I read the reviews for eMoov and they seemed positive and also saw a broadcast by one of their managers on You Tube which decided me. The process of signing up with them was very straight forward and they quickly booked a agent to come round to take photos etc. I also liked the approach of all their staff who didn't attemp...
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Apr 17,2014
Minithumbup
Lauren Rutherford
By:
Apr 17,2014
2 people found
this helpful
At long last! A modern, fantastic-value-for-money estate agent that is also efficient, professional, prompt and courteous - unlike most other high street agents I\'ve used in the past. When I told my husband eMoov offered a complete sales package for just a few hundred quid (including photos, floor plan, EPC certificate and scheduled viewings - with nothing to pay on completion), he didn\'t believe me at first. "What\'s the catch?" he asked. Well, there was no catch, despite my own dou...
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Sep 20,2013
Minithumbup
Lauren Rutherford
Russell Quirk
By:
Sep 20,2013
0 people found
this helpful
Emoove cannot be faulted! It has taken less than two weeks and emoove secured the deal for the full asking price!!! Our experience of Emoove has been nothing less than stress free and extremely professional not to mention a fraction of the costs that high street agencies charge. I would definitely recommend emoove to all family and friends who may be looking to sell their homes. 10 out of 10 for their customer service and extremely friendly team....
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By: Lauren at eMoov
Sep 28, 2013
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Stress free! Wow, that is an accolade. Thank you. Lauren, eMoov.co.uk ...
Nov 28,2012
Minithumbup
Russell Quirk
Lauren Rutherford
By:
Nov 28,2012
0 people found
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Staff were very helpful throughout the whole experience. Advice received when I had two offers was very good. Staff contacted me after the sale as point of contact between the vendor and purchasing. This was beyond what was expected. This is the beginning of the end for high street greedy estate agents. This is the correct price for selling a house not 5 to 10K. One contructive criticism is there needs to be a method of releasing keys at end of sale. Traditionaly these are held by estate agents...
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Sep 25,2012
Minithumbup
Russell Quirk
Lauren Rutherford
By:
Sep 25,2012
0 people found
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Having tried to sell our house using conventional Estate Agents to no avail, we were astounded at the fantastic range of prices and services that Emoov offered for selling houses. There is an option to suit everyone. We saved over £5,000 in estate agents fees by using Emoov. We would recommend these to anyone who is selling their property. Russell and all the team were informative, friendly and pro-active. They all took the stress out of selling. Even when we lost our buyers and had to re-...
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Sep 19,2012
Minithumbup
Lauren Rutherford
By:
Sep 19,2012
1 people found
this helpful
After being reccommended by a friend we chose to pay our fees up front (to save as much as possible and we were determined to sell!) and went with Emoov. We still can\'t quite believe that we have sold our house within 5months! Generally we were very pleased with the service with the only disappointment being that we never received feedback from any of our viewers via Emoov although we were assured they did try their best. WE would reccommend their efficient and definately cheaper services to o...
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