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Kay Bowler

About Kay

Maintenance Administrator in Pinewood Property Lettings Ltd

Kay joined Pinewood in April 2005 and now looks after the Maintenance Department, dealing with maintenance on a daily basis and also carries property inspections and property check outs
Pinewood Property Lettings Ltd

33 Holywell Street Chesterfield
Derbyshire
S41 7SA

01246 224286


Jun 27,2017
Minithumbup
Kay Bowler
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Jun 27,2017
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I have used Pinewood's for ten years and have always found them to be efficient, helpful and totally professional. There are many excellent people working there and I can't name them all here. However, Kay is truly exceptional. She knows her stuff and has a great sense of humour. She has helped in so many ways over the years....
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Comment on agent fees
I think Pinewood's fees are very competitive, especially when you consider the great service provided.
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Jun 19,2017
Minithumbup
Kay Bowler
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Jun 19,2017
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Kay dealt with the maintenance at my property, arranging contractors so the work ran smoothly, good communication, would recommend pinewood lettings...
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Comment on agent fees
Good
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Dec 15,2016
Minithumbup
Kay Bowler
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Dec 15,2016
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The service that the team at Pinewood (Chesterfield) provides is efficient and always punctual. It allows for easy management of a property and a swift resolution to any issues, with proactive suggestions offered to address them. This allows for peace of mind and a good relationship with tenants....
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Comment on agent fees
I think the management fees are fairly priced for the service offered.
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Oct 25,2016
Minithumbup
Kay Bowler
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Oct 25,2016
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We've thoroughly enjoyed living in Chesterfield for the past two and a half years. We've rented with Pinewoods and have enjoyed doing so; they've responded quickly when we've had issues with the house, and been good in terms of letting us know about inspections and viewings etc. Highly recommended....
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Comment on agent fees
Seems about average compared to other letting agents. The ideal situation for tenants would be that there weren't any fees apart from the rent - but we appreciate that wouldn't make business sense :) Kept us in the loop re return of deposit
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May 10,2016
Minithumbup
Kay Bowler
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May 10,2016
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I have used pinewood for the last 8 years,in letting my property,and would not hesitat in recomending them to any potential landlord...
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Comment on agent fees
On par with any other company
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Apr 28,2016
Minithumbup
Naomi Davis
Kay Bowler
By:
Apr 28,2016
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We let through Pinewood for our first property and have just moved into our second with them. Naomi was the assigned negotiator and was very helpful answering our queries, and is still continuing to help us with requests now. Kay did the inspection on our previous property and made sure we understood everything and was very pleasant to deal with....
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Comment on agent fees
We received a discount on our fees but I do not feel they are competitive with some other letting agents.
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Jan 13,2016
Minithumbup
Kay Bowler
By:
Jan 13,2016
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Just wanted to thank all your team and Kay especially over the last few weeks as she made the arrangements for my deposit to be returned. She kept me informed throughout the process and was a pleasure to talk to. Thank you...
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Dec 18,2015
Minithumbup
Kay Bowler
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Dec 18,2015
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I have been with the Chesterfield branch now for just over a year, They managed to get me a tenant instantly which saved me money, my tenant has had issues with locks and a broken sink which was dealt with in no time by their excellent staff. They kept me informed all along the way and any money incurred shown clearly on my statements. If I have needed to speak with the office they are very professional and respond quickly to any queries. They have made my experience so far an excellent one....
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Comment on agent fees
No one likes to pay fees but I believe these were fair and as I got a tenant within the first few days of them advertising, can only mean the agent was accurate with his review of my property.
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By: Elizabeth
Dec 18, 2015
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Hi Karen, Thank you very much for your 5 star review for myself, Kay and Pinewood Lettings. It is a pleasure to know we are providing such a highly appreciated service to landlords such as yourself. If we can be of any assistance in the future please do contact us accordingly. Kind Regards, Elizabeth. ...
Dec 15,2015
Minithumbup
Kay Bowler
By:
Dec 15,2015
0 people found
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I have mixed feelings about renting in general and this is the first time I ve ever had any dealings with renting property so have no other company to compare to I'm a professional woman with 30 years experience as a sister in a busy accident a d emergency department so am very experienced in dealing with the public I have also owned my own properties and I class myself as a very good housekeeper if I'm being honest I haven't enjoyed the experience if renting I felt very inferior compared ...
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Nov 30,2015
Minithumbup
Kay Bowler
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Nov 30,2015
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Really impressed with how quickly and efficiently a tenant problem was dealt with, last week. Within 48hrs a broken boiler was reported, investigated, recommendations made, quotes attained and most importantly for my tenants, actually fixed, all within 48hrs. Bearing in mind the end result was a new boiler needed fitting, most impressed ! Both Elizabeth and Kay left informative messages when I was unavailable and followed up on email, so I was in no doubt of the next steps or progress being m...
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By: Elizabeth
Nov 30, 2015
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Hi Paul, Thank you for such a kind review. I am glad we have been able to resolve the problem promptly for both yourself and your tenants. If I can be of any help in the future, please do contact me accordingly. Kind Regards, Elizabeth. ...
Nov 28,2015
Minithumbup
Kay Bowler
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Nov 28,2015
0 people found
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My experience of renting a property with Pinewood was overall good, any problems were dealt with efficiently and all staff were helpful , sadly I was pulled out of the accomodatiion earlier than was expected , but obviously not the fault of Pinewood, the girls were helpful and Kay ensured my deposite and all monies rightly owed to me were dealt with quickly and again efficiently . I would be happy to use Pinewood in the future....
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Aug 30,2015
Minithumbup
Stacey Davies-Bowler
Kay Bowler
By:
Aug 30,2015
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We have been landlords with Pinewood since their early days in Clowne when we began renting out our first property. All of the staff at Pinewood have been helpful when we have needed them, and it is difficult to pick out two for special mention. Sherrell has kept our accounts in order, Shane and Naomi have helped us to find new tenants. However, Stacey was extremely helpful to us when we ventured into the property rental market, providing us with much-needed advice and assistance from his own...
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Comment on agent fees
Fees are competitive, but some agents provide less service for their money.
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Aug 18,2015
Minithumbup
Kay Bowler
Rebecca Cooper
By:
Aug 18,2015
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this helpful
I have been a tenant with Pinewood in Chesterfield for just over 1 year. I have had very few problems with the service that they have provided and maintenance issues have been dealt with quickly and effectively. They are none intrusive and helpful when needed, they offer good advice and staff such as Holly Josephs, Rebecca Cooper and Kay Bowler have all been very helpful throughout my tenancy. Holly dealt with a lot of my general enquires over the phone, Rebecca with my maintenance issues and K...
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By: Kay Bowler
Aug 20, 2015
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Dear Oliver, Thank you for the review. It is really appreciated. Good luck in your new home. Kind Regards Kay Bowler ...
Jul 15,2015
Minithumbup
Kay Bowler
Naomi Davis
By:
Jul 15,2015
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Excellent service and very speedy responses. The agents above dealt with every problem and enquiry I had. The maintenance in the building and the grounds was fantastic and always clean and tidy....
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Jun 21,2015
Minithumbup
Kay Bowler
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Jun 21,2015
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We would like to thank Elizabeth, Kay and Stacey and overall would recommend this agent to others. Elizabeth Lloyd was consistently courteous, clear, prompt and friendly in her email and telephone communications with us. Kay Bowler was efficient, helpful, dedicated, knowledgeable about maintenance issues, and helped to smooth the moving out process and enable a satisfactory return of our deposit. Where we encountered some difficulties were in the moving in date and the handling of one viewing ...
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By: Elizabeth
Oct 24, 2015
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Thank you for such a kind review, we are pleased that you have been satisfied with our service and would be happy to help you again in the future. Kind Regards, Elizabeth ...
Jun 04,2015
Minithumbup
Kay Bowler
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Jun 04,2015
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As landlords who live a distance away from our let property, it is essential for us to have complete trust in our letting agent. We have this trust in Pinewood Property Lettings, whose staff are extremely efficient and very professional in their dealings with both us as landlords and our tenants. In our dealings with Kay Bowler regarding the management of our property, we have found her to be extremely proficient in her job and will always go 'the extra mile' to ensure both landlord and tenants ...
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By: Elizabeth
Oct 24, 2015
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Hi Lyn & Graham, I am glad we have been able to exceed your expectations with regards to our customer service and professionalism. Thank you for such a kind review, please do not hesitate to contact us if we can be of any further help in the future. Kind Regards, Elizabeth ...
Jun 02,2015
Minithumbup
Kay Bowler
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Jun 02,2015
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Every problem we had (Very Few) was dealt with very quickly and professionally. The staff were very helpful and it was a pleasure to deal with them....
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Apr 20,2015
Minithumbup
Kay Bowler
Rebecca Cooper
By:
Apr 20,2015
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The washing machine installed at the property broke down and the call was to report that. I found that dealing with the agents on this matter was easy and they were both very helpful. The matter was resolved as quickly as they could resolve it as the new machine had to be approved by the property owner. At no point did I feel I was not taken seriously or receive the help I was after....
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Comment on agent fees
I've found Pinewood and all the agents employed within to be a real pleasure to deal with, at no point have I had cause to complain and every time I've had cause to contact them about a maintenance issue the matter has been dealt with swiftly and professionally. I would definitely recommend them to friends and family in need of a rental property. Pinewood go out of their way to make you feel valued as a tenant from the start, I've always been treated as a person rather than rent which I know from previous experience to be true with other agencies. It's this personal touch that sets them apart from other agencies used in the past, nothing is too small or large of job for them to help you with. I could go on but I'll end with some bullet points; 1) Professional 2) Fair both in price and nature 3) Personal touch is always felt 4) The needs of tenant are always looked out for 5) Contractors used for maintenance work are excellent again in professional attitude and being personal I look forward to continuing my rental agreement with Pinewood going forward and if I have a need to up size I will be staying with them where possible. Thank you :)
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Apr 14,2015
Minithumbup
Kay Bowler
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Apr 14,2015
1 people found
this helpful
I rented this apartment from Pinewood for over 2 years and during that time they were always very professional and very helpful. All the staff have been very helpful at all times. The initial viewing and moving in process was very easy and painless, any problems I had in the apartment were quickly sorted out including organising plumbers/electricians, and the end of my tenancy was handled very efficiently including showing round potential new tenants and also the refund of my bond. I would defi...
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Apr 02,2015
Minithumbup
Kay Bowler
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Apr 02,2015
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They were very helpful when i moved in speeding the process up for me.On house inspection they are friendly and have always been happy to fit in around my schedule. We had a broken shower door threw no fault of ours and they were understanding and fixed it quickly. In accounts i was concerned i wouldn't have my wages in for the rent as it was a bank holiday and they helped me figure out a solution. All round a good service....
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Comment on agent fees
fees seemed ok but i have nothing to compare with.
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Mar 30,2015
Minithumbup
Kay Bowler
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Mar 30,2015
0 people found
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fantastic service if you keep to your side of the bargain ie keep the property tidy and pay your rent pinewoods will go out there way to help you any problems i had got dealt with asap really good letting agency more could do with taking a leaf out of there books got deposit back fine so i give pinewoods 10/10...
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Mar 30,2015
Minithumbup
Kay Bowler
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Mar 30,2015
0 people found
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I used Pinewood as letting agents for my property as I am often overseas and do not have time to deal with the daily running of a rented property. Staff were extremely efficient and always kept me informed of developments or any problems. They were swift in getting builders out to the property when problems did arise and any jobs were quickly dealt with. When I came to sell the property, again, the staff kept me up to date with what was happening, and were in regular communication with me vi...
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Comment on agent fees
I found the fees fair and competitive
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Mar 24,2015
Minithumbup
Kay Bowler
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Mar 24,2015
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We were well supported from our first introduction to Pinewood. Communication was good and at the times we had inspections of the property it was respectful and not intrusive. I would recommend Pinewood from our personal experience....
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Mar 20,2015
Minithumbup
Kay Bowler
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Mar 20,2015
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I have used pinewood twice before and both times have been really good and fast with moving dates and the paperwork. If I found a house I would defiantly go through pinewood again....
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Comment on agent fees
The fees were fair especially with paying extra for the cats.
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Mar 08,2015
Minithumbup
Kay Bowler
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Mar 08,2015
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We rented our property through Pinewood for 6 months as after 3 months the landlord wanted the property back to sell. Pinewood were very good with us during this stressful and upsetting time. While we were in the property the maintenance issues we had were solved quickly and without issue. I would recommend them for people who are looking to rent a home....
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Comment on agent fees
I had no problem with the fees but as we have 2 cats we had to pay ‚£50 per cat where as it would seem fairer if they just charged a standard fee for having pets.
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Feb 18,2015
Minithumbup
Kay Bowler
By:
Feb 18,2015
1 people found
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Iam very happy with Kay from day one of moving in with the inventory check and just her general warmth to welcome me and my girlfriend to our new home. Kay also was very good in my check out process and delt with it all excellently. Holly Joseph to was very helpful with any queries I had and delt with them swiftly. Holly also went the extra mile in posting me emails on proper propertys u would be interested in this was much appreciated!...
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Jan 28,2015
Minithumbup
Kay Bowler
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Jan 28,2015
0 people found
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The Pinewood team have managed the letting of our flat in Chesterfield for more than 7 years now. We have always received an excellent service right through from identifying good tenants to receiving thorough feedback following inspections to the sourcing of routine maintenance. Having dealt with other letting agents we wouldn't use anyone else now....
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Dec 16,2014
Minithumbup
Shane Morgan
Kay Bowler
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Dec 16,2014
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We have been tenants with Pinewoods Property Lettings for 13 months and we have no bad words to say. If we encounter any problems with the property a simple phone call to either Shane, Amy or Kay in maintenance and they care of organising contractors to resolve it. We think the rates are reasonable for the property we rent and we will continue to stay here for more than likely the next few years. Thanks, Kind regards. Joe...
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Comment on agent fees
I think considering the apartment\'s size with no garden the rates are the maximum they can be for an apartment style building in this location, but we are perfectly happy. The one contention I do have with the property is how the bills are paid as we have no access to the utility meters to check water, gas, and electric in this building. There was a problem trying to resolve a pricing issue with the water bill which was ‚£95.00 alone for our first 3 weeks living here. Then after complaining it was reduced to ‚£80+ for the month which was x4 times too much for a little place like this. It did get resolved in the end but it was a pain and not how I\'d like to deal with my bills.
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Sep 24,2014
Minithumbup
Kay Bowler
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Sep 24,2014
0 people found
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Communication with the office was excellent and any repairs were done quickly and efficiently. The staff were friendly and extremely efficient in all the dealings I had with them....
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Comment on agent fees
I was very happy with the fees
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Sep 19,2014
Minithumbup
Kay Bowler
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Sep 19,2014
0 people found
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Kay has always kept me informed re tenants and she was very helpful when I finally moved into the property myself. Sue has been very helpful when I was considering selling the property....
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Comment on agent fees
Good
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