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Katrina Johnson

About Katrina

Lettings Administration Manager in Townends

At Townends we are Passionate about Property and I am determined to help let your property quickly and efficiently.
Townends

83-85 High Street Croydon
Surrey
CR0 1QF

020 8680 8585


Apr 13,2016
Minithumbup
By:
Apr 13,2016
2 people found
this helpful
We were delighted by the efficient and enthusiastic help - from our first meeting to the successful letting of our property....
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Feb 12,2016
Minithumbup
By:
Feb 12,2016
1 people found
this helpful
Diane and Katrina not only let my flat within 3 days but also successfully moved the new family in - within the 3 days! Very fast service and very efficient....
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Comment on agent fees
Reasonable
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Jan 13,2016
Minithumbup
By:
Jan 13,2016
1 people found
this helpful
This was the first time I dealt with Townends. I was impressed with Diane who provided an exceptional, professional and friendly service. I would highly recommend Diane and her team....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 12,2016
Minithumbup
By:
Jan 12,2016
1 people found
this helpful
Diane and her team are thorough, efficient and pleasant to deal with. They found me a tenant where others failed and over a quiet Christmas / New Year period. Excellent service. Would definitely recommend....
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Comment on agent fees
V good
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Dec 31,2015
Minithumbup
By:
Dec 31,2015
0 people found
this helpful
As always, Diane, Katrina and the team found us a great tenant, and most importantly we didn't have any gaps. The team at Townends are a delight to work with - they always listen to our requirements and they are not pushy like some other agents. We wouldn't go anywhere else....
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Dec 09,2015
Minithumbup
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Dec 09,2015
0 people found
this helpful
We have been with Townends since April 2009.Diane and Katrina at Croydon branch were responsible for all the letting arrangements in connection with the property for past several years.They are always courteous and efficient and as experts in this field,the outcome at the begining and end of each tenancy have been to our satisfaction.My wife and I have always been treated well and to our satisfaction.Both of them have been professional,always willing to help and the advice given to us very us...
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Comment on agent fees
satisfactory
Was this helpful? Yes
Nov 30,2015
Minithumbup
By:
Nov 30,2015
1 people found
this helpful
Townends staff are very polite with great customer services, definitely recommend everyone All of them courteous and helpful & are always willing to help in anyway they can....
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Comment on agent fees
Administration fees is little too high
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Nov 24,2015
Minithumbup
By:
Nov 24,2015
0 people found
this helpful
I contacted Townends after having no success with another agency. Within 24 hours Townends had provided a prospective tenant who eventually signed a contract and has now moved in. The Townends staff were helpful and professional throughout and I would have no hesitation in recommending them to others....
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Comment on agent fees
In line with others in the area
Was this helpful? Yes
Nov 04,2015
Minithumbup
By:
Nov 04,2015
3 people found
this helpful
We have been dealing with Townends, in particular Katrina and Diane, for several years now and we always find them to be both courteous and helpful. And are always willing to help in anyway they can....
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Nov 02,2015
Minithumbup
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Nov 02,2015
3 people found
this helpful
I decided to rent out my properly and Diane had been round previously so knew exactly what I was looking for. She called to let me know she had the perfect tenants for me. She was absolutely right. The lovely couple came round and decided to take the property the very next day. The process was so quick and easy and therefore completely stress free. Diane then sent me all the paperwork straight away and again everything was dealt with very quickly. I asked for a few additional things which Diane ...
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Comment on agent fees
Diane was willing to negotiate which was very much appreciated as it meant that I could afford to use her services. Thank you so much
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Aug 21,2015
Minithumbup
By:
Aug 21,2015
3 people found
this helpful
I am a first time landlord and Townends have provided excellent support, often offering to go beyond the call of duty to make sure things all keep on track, which is hugely appreciated - as I don't live nearby the property. They are very prompt and responsive, and send reminders throughout the year help you manage your property. Excellent service. Thank you to the team!...
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Aug 17,2015
Minithumbup
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Aug 17,2015
3 people found
this helpful
l want to take this opportunity to thank you Diane for your customer care , prompt response and Follow up in regards to the properties have rented through town end. You are very good indeed. You have done the same to my friends have refereed to town end estate agency. Please keep up the good work and your team as well. l give you 100%...
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Aug 12,2015
Minithumbup
By:
Aug 12,2015
3 people found
this helpful
As usual the rental team at townends are great! I use them to rent all of my properties. Always good, no problems, smooth process. Thanks, Ricky.H...
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Comment on agent fees
Fee was 6% as usual...
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Jul 04,2015
Minithumbup
By:
Jul 04,2015
1 people found
this helpful
I had never rented before, and needed a short term rental as my property had sold and my new property wasn't ready yet. The team were really helpful, throughout the process. Both on the phone and in person. Found me an ideal location and the paperwork and formalities were completed very quickly and professionally. Now at the end of the rental period and again could be happier with the teams efforts. They made the process stress free....
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Jun 01,2015
Minithumbup
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Jun 01,2015
1 people found
this helpful
Diane Armstrong and Katrina Johnson as a team work very hard for me. They are friendly, knowledgeable, helpful and very proactive. They have tried very hard to understand my needs and provide me with the relevant information and relevant potential tenants. They have kept me informed with the progress all the time and returned my call and answered my queries to my satisfaction. I am very happy with their services and would have no hesitation to recommend them to anyone who need their services....
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Comment on agent fees
very reasonable.
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May 18,2015
Minithumbup
By:
May 18,2015
2 people found
this helpful
I am very happy that me and my boyfriend was able to find a place with townends so quickly Simon did everything he could to make it easier for us as we have never rented a flat before we was able to enter the flat before we moved in to measure the window for curtains which I am so greatfull for thank you. Simon also has made sure the flat was cleaned and and painted so it looks nice and tidy for when we move in on Monday!! he has made sure that we have understood everything and would just like t...
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Mar 27,2015
Minithumbup
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Mar 27,2015
1 people found
this helpful
We purchased our investment property with an existing tenant and Townends as the managing agents. We decided to keep both in place as the tenant's rent account was clear and the reviews on balance seemed OK for Townends management abilities. As we live abroad we needed the full management service. Our initial contact was with Diane Armstrong - her knowledge, speed of response and friendly manner gave us confidence that we had made the right choice with Townends. Unfortunately for us, no fault o...
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By: Monne
Mar 30, 2015
View all comments (1)
Hello, many thanks for your feedback. We are always looking to improve the service we provide, therefore please may I request that you inbox me with your name and contact details so that Luticha McNeal Director of Property Management, can contact you directly. Many thanks, Monne ...
Mar 24,2015
Minithumbup
By:
Mar 24,2015
1 people found
this helpful
I have been dealing with Townends for almost 20 years and have to say the staff in Croydon are fantastic. Diane is always ready with what I need and deals with things quickly and efficiently. You're always greeted with a lovely smile from Katrina. I do deal with many agents around the country but always feel at ease with Townends....
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Mar 20,2015
Minithumbup
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Mar 20,2015
1 people found
this helpful
On entering the Townends Office in Croydon Katrina made me and my wife felt very welcome and answered many of our questions in relation to seeking a suitable rentable apartment in the Croydon area. Katrina's customer service and communication skills are to be applauded. When Aleksandra assisted us by escorting us to view properties, she displayed professionalism and total flexibility by 'at short notice' escorted us around accessible apartments without prior notice. Aleksandra was very custom...
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Mar 19,2015
Minithumbup
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Mar 19,2015
1 people found
this helpful
The agents were prompt and polite all the time. If one person was not able to the call, there was always someone else to help. The office seemed to have good internal communication. This was very refreshing compared to experience I have had with another agent....
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Comment on agent fees
Fantastic service. Good teamwork. The agents remembered my instructions. They politely helped me iron out repair issues and a gas leak.
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Mar 18,2015
Minithumbup
By:
Mar 18,2015
1 people found
this helpful
Excellent service all round. Cannot fault it. I have rented out my properties in the Croydon area over several years now, often from a distance. Each time, Diane and her team have worked tirelessly to find the best tenant suitable. I manage my properties, however, whenever Ive needed some extra help, Diane, Katrina and her team have found solutions often within a matter of minutes. The admin team who look after the electronic contracts/paperwork are also super efficient. I really cannot re...
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Comment on agent fees
Excellent value for money. I am more than happy to pay this.
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Apr 30,2014
Minithumbup
By:
Apr 30,2014
1 people found
this helpful
I let my property through Townends in Croydon in which perfect tenants were found within a matter of days. Throughout the whole process Katrina was always on hand and responded immediately to any queries I had. She was professional, efficient and very knowledgeable of the development my property is located and of the general legalities with letting a property. Stress free letting and would recommend to anyone....
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Apr 30,2014
Minithumbup
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Apr 30,2014
1 people found
this helpful
I would just like to say a huge thank you to Townends the Croydon branch who helped me find a property after my property feel through 2 days before moving in. Katrina dealt with the paperwork quickly and efficiently and without her input my move would not have gone as smoothly as it did. Thank you Katrina...
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Apr 08,2014
Minithumbup
By:
Apr 08,2014
1 people found
this helpful
I was looking for a property to rent and Katrina Johnson did everything possible to help me and my girlfriend to find the property at 38 old school place , Croydon. And I\'m pleased to say that Katrina\'s professionalism helped us so much and I was pleased with the way she conducted everything.many thanks to Katrina and townsends for all there hard work in selling my old house and finding our new rental property . Mr D Fido...
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Apr 07,2014
Minithumbup
By:
Apr 07,2014
0 people found
this helpful
Having rented two of our properties through Townends over the past year, Katrina has always been professional, friendly, knowledgeable and always on hand to answer any of our queries. She makes the whole process of finding a tenant simple and nothing is ever too much trouble for her. She is a credit to Townends....
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Dec 02,2013
Minithumbup
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Dec 02,2013
0 people found
this helpful
Diane has a very positive and efficient, \'can do\' attitude, from first call to Townends it took just one week to secure a tenant! Katrina was also very knowledgable and helpful. It\'s still early days of the tenancy but if Townends manage the property as efficiently as they let it then I will be a very happy landlady!...
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Apr 08,2013
Minithumbup
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Apr 08,2013
0 people found
this helpful
Having used another local agent in the Croydon area, I was very disappointed with the service I was receiving when the current tenant vacated the property. I contaced Diane having found a letter in the property advising that she could find a suitable tenant . She \'promised\' she could find a new tenant within 48 hours. She kept that promiise and within that timescale, she found a tenant, and with a higher rental that the previous agent. We told her we were going on holiday in 7 days but t...
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Nov 29,2012
Minithumbup
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Nov 29,2012
0 people found
this helpful
Townends have been a pleasure to deal with but in particular Diane has proved to be a genuine asset to the brand. Working in sales myself i have extremely high expectations and Diane has delivered on all levels from excellent customer service, right through to making sure every box was ticked on the property i was looking for. I would aIso like to mention Katrina who has clearly been putting the work in behind the scenes ensuring a smooth transition to moving in. have worked with many agencies i...
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Aug 15,2012
Minithumbup
By:
Aug 15,2012
0 people found
this helpful
I was extremley happy with Townends when getting then to LET my property, we had been on with another Agent Streets Ahead, but decided on Townends as they were much more efficient. The team were polite and very commited to getting a tennant for our property. they would keep us informed at all times. either by phone or e-mail. and had a steady stream of possible tennants view our house. they came and took pictures for their website and they were on the very next day. They found me a Tennant r...
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Jul 27,2012
Minithumbup
By:
Jul 27,2012
0 people found
this helpful
I found Katrina johnson very helpful ,resolving day to day problems from tenants and rentals to maintenance.A very helpful and polite young lady ,probably the best agent i have ever had ....
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