Email Agent
Kathleen Van Renen

About Kathleen

Senior Lettings Negotiator in Townends

At Townends we are Passionate about Property and I am determined to find your perfect tenant quickly and efficiently.
Townends

3-5 Epsom Road Guildford
Surrey
GU1 3JT

01483 300 700 / 01483 505 535


Mar 22,2017
Minithumbup
By:
Mar 22,2017
0 people found
this helpful
We have engaged Townends Letting service in Guildford for the last 3 years and have the opportunity to liaise closely with Kathleen on our most recent new tenancy search. She has been very pro-active and helpful. We are very pleased with the service she has provided....
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Feb 28,2017
Minithumbup
By:
Feb 28,2017
0 people found
this helpful
Kathleen has been extremely helpful & has always gone out of her way to help me with search. Polite, friendly & professional...
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Comment on agent fees
Competitive
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Feb 20,2017
Minithumbup
By:
Feb 20,2017
0 people found
this helpful
Staff member No 1 has good customer relations and communication skills. Good follow up and takes time to learn customer likes and dislikes....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 14,2017
Minithumbup
By:
Feb 14,2017
0 people found
this helpful
Kathleen has been a massive help. My partner and I made an offer on a plave that fell throught. However she managed to get the fees down in order for us to afford it. Despite this, Kathleen did everything she could and has always been on our side from day 1. Incredible service. Will definitely come back to her in the first place. with the help of Kathleen and my lovely girlfriend. We couldn't be happier....
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Comment on agent fees
High but negotiable
Was this helpful? Yes
Feb 03,2017
Minithumbup
By:
Feb 03,2017
0 people found
this helpful
Kathleen was very helpful and pushed to get our flat in such a short time frame which was really helpful....
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Comment on agent fees
very good, she reduced them for us.
Was this helpful? Yes
Jan 26,2017
Minithumbup
By:
Jan 26,2017
0 people found
this helpful
During my time letting with Townends, Kathleen has given me the upmost best customer service i have ever recieved. Aware of the high letting fees, she did everything she could to lower these and tailor the property to our best affordable move in date. In doing so, my partner are now able to afford the perfect property. Along the way, we ran into a small issue with our references which was quickly resolved with the thanks to Kathleen and Holly @ Let Alliance. Prior to this, Sam origionally cond...
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Comment on agent fees
High but negotiable
Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
0 people found
this helpful
Kathleen is Friendly, bubbly, professional manner whilst providing efficient and effective service in managing to close deal asap. Highly recomended!...
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Comment on agent fees
Good
Was this helpful? Yes
Jul 11,2016
Minithumbup
By:
Jul 11,2016
0 people found
this helpful
Kathleen has been the most helpful agent out of everyone I have talked to over my time renting and I have rented quite a few properties. I work in customer service, similar field so I know what it's like but Kathleen is so welcoming, and unique in every phone call. I will be recommending her to anyone I know looking for a property to rent. Yay Kathleen :)...
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Comment on agent fees
Great
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Jun 01,2016
Minithumbup
By:
Jun 01,2016
1 people found
this helpful
I have primarily deal with Chris for the past 4 years and he has retained me as a landlord with excellent service and staff!!!! I give him exclusivity over advertising my property as he is honest and always delivers. 5 stars. Millie, Kathleen and Emilio have also dealt with me to a similar standard! Thanks! Ricky...
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Comment on agent fees
In line with market rates however better service with regard to payment method.
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May 16,2016
Minithumbup
By:
May 16,2016
0 people found
this helpful
We are just signing up to a three bed house and Kathleen really worked hard to accommodate us as we were quite picky! (We wanted three bedrooms at around the same size, plenty of parking, an up to date kitchen, etc, etc). Kathleen was very friendly and helpful and networked with fellow colleagues around Townend's to get us the best deal possible!...
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Comment on agent fees
The fees were very reasonable and very clearly explained.
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May 16,2016
Minithumbup
By:
May 16,2016
0 people found
this helpful
Kathleen was very helpful in helping myself and my two other flat mates to secure a property. She was always professional and available to answer any questions or queries we had regarding the process. For some of us it was our first time renting and she helped make this process less stressful....
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Comment on agent fees
The agents fees were very reasonable
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Mar 15,2016
Minithumbup
By:
Mar 15,2016
3 people found
this helpful
Very helpful when helping us find the perfect home and efficient once we put in offer to get us moved in asap...
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Dec 14,2015
Minithumbup
By:
Dec 14,2015
6 people found
this helpful
I received from Chris and Katleen a good support, I can say that they are available and kind to solve the problem that I met during the first phase of the rent....
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Oct 15,2015
Minithumbup
By:
Oct 15,2015
9 people found
this helpful
We started looking for a flat to rent when we were both abroad so it was no easy task. The agent(s) were very understanding and aided us all the way until we moved it. Top notch service....
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By: Chris
Oct 17, 2015
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Thank you for your review and glad you are happy with the service received by Kathleen and the team. All the best! ...
Oct 15,2015
Minithumbup
By:
Oct 15,2015
7 people found
this helpful
Excellent service from Kathleen, reletting the property immediately on receiving notice from existing tenants. Particularly impressed by her follow up on the detail and keeping me informed and consulted at every step. Generally a strong branch team over the years of dealing with them. Would recommend....
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By: Chris
Oct 17, 2015
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Thanks for the positive review Dave. Kathleen and the team are delighted that they were able to find you a great tenant with the minimum of fuss. You know where we are if you need anything. ...
Sep 08,2015
Minithumbup
By:
Sep 08,2015
6 people found
this helpful
Estate agent was very helpful. She answered all of our questions and made sure we knew that the property would go to another tenant very soon if we didn't put an offer forward. Without this information, we may have waited too long and missed the opportunity to rent this property....
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Comment on agent fees
I think it was reasonable considering the value of the flat.
Was this helpful? Yes
Aug 16,2015
Minithumbup
By:
Aug 16,2015
10 people found
this helpful
I found the service friendly and helpful, almost all queries that I had were answered quickly and Chris and Kathleen were incredibly respectful and easy to speak to (very different from the other letting agents I have dealt with in Guildford). The only query I had (regarding whether the flat had a satellite and working BT phone-line) was not answered but both endeavoured to do everything they could to resolve the issue for me before saying they were unable to. In addition, I would like to point...
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Aug 15,2015
Minithumbup
By:
Aug 15,2015
8 people found
this helpful
Better experience than other letting agents. Sometimes slow on getting back to us or not passing information on. No explanation of the tenancy procedure, had to contact to ask if we needed to do anything because no contact from them after offer accepted. Automated email system not great - received 6 emails all the same asking us to change to their preferred gas supplier anf take action when we already had. Actual move in went smoothly no issues since....
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Aug 15,2015
Minithumbup
By:
Aug 15,2015
7 people found
this helpful
The staff at Townends have been really helpful and friendly throughout the process and have gone above and beyond to help us get the property we really wanted. They were realistic and genuine when helping us put in offers to the landlord and we are very grateful for the excellent service they have provided!...
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Jul 31,2015
Minithumbup
By:
Jul 31,2015
10 people found
this helpful
My experience was extremely good with Townsend, once in conversation with them they quickly took details of my requirements and found the perfect place in the perfect location for me. After which they acted quickly in negotiations with the landlord and arranged everything for me....
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Jul 18,2015
Minithumbup
By:
Jul 18,2015
8 people found
this helpful
Managed to find a brilliant property located right where we wanted it and when I said moving asap they were on the ball with that. Managed to get me from seeing the property to the key handover in under a week with no problems and little effort needed on my part....
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Comment on agent fees
compared to some of the high street agents than we visited the agents fees were reasonable and didn't make you feel conned.
Was this helpful? Yes
Jul 14,2015
Minithumbup
By:
Jul 14,2015
7 people found
this helpful
Kathleen was very helpful and pro-active in trying to find a property for my company to rent, she emailed and phoned if anything became available and soon found something suitable....
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