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Joanna Eden

About Joanna

Lettings Manager in Townends

At Townends we are Passionate about Property and are proud to be able to offer our customers a complete property solution including sales and lettings, mortgages and surveys as well as conveyancing and maintenance.
Townends

3-5 Epsom Road Guildford
Surrey
GU1 3JT

01483 300 700 / 01483 505 535


Mar 06,2017
Minithumbup
Joanna Eden
By:
Mar 06,2017
0 people found
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On my first visit to Townends I met with Joanna who immediately understood my requirements for a white space to show my art collections and classic furniture. Joanna suggested a suitable property and we visited it the next day - it was perfect. I agreed terms, signed the contract and moved in. That property was the only one I made a visit to, which is remarkable. Thank you Joanna....
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Comment on agent fees
good
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Feb 28,2017
Minithumbup
Joanna Eden
By:
Feb 28,2017
0 people found
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From the moment we met Jo she came across as friendly but professional. Her knowledge of the letting market was excellent. She let our flat within days. Returned any of our calls promptly and dealt with the whole letting terribly efficiently. We would definitely recommend her to friends....
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Comment on agent fees
Seemed fair but an awful lot of add ons !
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Jul 21,2016
Minithumbup
Joanna Eden
Emilio Ascione
By:
Jul 21,2016
2 people found
this helpful
They both worked hard to sort us a house, even at the last minute. They put in the effort and got us a property when we really needed one. Responsive, professional, would recommend!...
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Feb 29,2016
Minithumbup
Joanna Eden
By:
Feb 29,2016
1 people found
this helpful
I have never felt so welcome by an estate agent. From the moment we spoke on the phone Joanna made me feel at ease! She was friendly and professional and showed me so much support during what was such a worrying process for me and made it 100 times easier!...
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Feb 13,2016
Minithumbup
Joanna Eden
By:
Feb 13,2016
0 people found
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Joanna has been absoloutly AMAZING, she has been non stop trying to help me and been so friendly and helpful, I honestly don't think I can thank her and praise her enough for everything she has done. She's so efficient and does her job so well! Every time I have called up if Joanna hasn't been available the rest of the team have always been friendly happy and helpful as well!...
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Comment on agent fees
Agent fees are agent fee's at the end of the day they need to make an income as well as helping people find somewhere to live, I don't think the price is that bad and the service you recieve is amazing.
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Feb 02,2016
Minithumbup
Joanna Eden
By:
Feb 02,2016
0 people found
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I had a great experience with Townsend from the very start. Daniel was great when showing me around a rental property, very polite and was able to answer all of my questions about the property on the spot. I then had dealings with Joanna who again was fantastic with helping me secure this rental property. Joanna took all of the stress away by making sure I was kept in the loop either by email or phone through the whole process with her fantastic customer service. This was my first time using a l...
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Nov 30,2015
Minithumbup
Joanna Eden
By:
Nov 30,2015
0 people found
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I am a landlord and Joanna has just rented out my house to new tenants. I do not live near the property and there were a few snags at the property due to the previous tenants (checked out by another agent). I could not get to the property and Joanna went round that evening, resolved all the issues and gave me a detailed summary via email later the same evening. The property also needed a few touch ups and joanna arranged for a decorator to visit and carpet cleaner whose prices were very reaso...
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Sep 22,2015
Minithumbup
Joanna Eden
By:
Sep 22,2015
1 people found
this helpful
I have been dealing with Joanna for over 2 years. Joanna is an excellent talented sales individual. She always delivers whatever she commits, extremely approachable and pleasant to deal with. Joanna is great in maintaining great positive relationship with clients and delivers excellent service. I always find Joanna to be very professional and takes end-of-end ownership of all the activities involved in meeting landlord's and tenant's expectation. In addition, have never given me wrongg expectat...
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Comment on agent fees
Slightly higher compared to other agents in the market.
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Sep 07,2015
Minithumbup
Joanna Eden
By:
Sep 07,2015
0 people found
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Both the named agents walked me around the flat and were polite and informative. Joanna Eden in particular was very constructive when it came to negotiating a few contract details. She appeared to pick-up on my stress in having to negotiate on behalf of one girl who didn't understand the UK housing market and another guy who couldn't be there. I was worried that I would come across as a rude, demanding customer due to my stress, but the agents were all understanding. Communication by email an...
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Aug 30,2015
Minithumbup
Joanna Eden
By:
Aug 30,2015
0 people found
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I am very pleased overall with the service that I got from the guys and gals at Townends (Staines) especially when the old tenants moved out and new tenants found very quickly . One gripe that I do have is the rental money doesn't seem to go in as quickly as I thought it should do...
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Comment on agent fees
seems to be the going rate
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Aug 21,2015
Minithumbdown
Joanna Eden
By:
Aug 21,2015
0 people found
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Alex and Joanna were great they helped me find a great property. Had it not been for their head office team the review would have been good. The contract was completely wrong the first time around and had to be voided due to the landlords rules not being recorded the guarantor was down as a resident. It was all a farce. Be prepared send emails and get on the telephone. The contract feels very much fill in the blanks and it was still wrong. I was unsure whether I was able to move in until the ...
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What agent could do to change your mind?
Absolutely extortionate for the reasons above. My previous agency were amazing with speed of responses and their fees were ‚£250 and I felt they worked harder than townends did for their rip off ‚£700. And because of this I'll never use them again. Had there fees been lower I would have overlooked the mistakes in the contract and the lack of personal touch. When they're asking for a larger sum than other agents fees! You expect your going to get a premium service tailored to you. But you'll not, it will most likely be either the same or sadly in my case worst. Just more expensive.
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Comment on agent fees
Absolutely extortionate for the reasons above. My previous agency were amazing with speed of responses and their fees were ‚£250 and I felt they worked harder than townends did for their rip off ‚£700. And because of this I'll never use them again. Had there fees been lower I would have overlooked the mistakes in the contract and the lack of personal touch. When they're asking for a larger sum than other agents fees! You expect your going to get a premium service tailored to you. But you'll not, it will most likely be either the same or sadly in my case worst. Just more expensive.
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By: Townends
Sep 21, 2015
View all comments (1)
Sorry to hear this. Please email info@townends.co.uk with your name and contact details & any other information that may be of help, and we'll do our utmost to help. Your feedback is appreciated - Thank you. ...
Aug 20,2015
Minithumbup
Joanna Eden
By:
Aug 20,2015
0 people found
this helpful
I cannot stress how happy I am with Townends, and especially Joanna Eden and Alex Joannou. I am a tough critic of property services, and Townends Staines has become my go-to estate agent for letting my properties in this area, I would not use anyone else now. Joanna is just fantastic, and I was so pleased with the way we did the first rental deal, she was really on my level and just got me as a client. They got me quality tenants insanely fast twice! I tested another agent after that tenancy, ...
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Jul 06,2015
Minithumbup
Joanna Eden
By:
Jul 06,2015
0 people found
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Brilliant service from Alex and Joanna. They were positive in their approach and gave me confidence in their abilities in letting my flat. All queries were satisfactorily answered. The flat was viewed within 6 hours of being assessed and the prospective Tenants agreed to rent the flat. The agreed rent was fair. I have opted for full management by Townends. I do recommend using Townends if you are thinking of Letting a property, the service was professional....
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Jul 05,2015
Minithumbup
Joanna Eden
By:
Jul 05,2015
0 people found
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Contacted us to let us know they had tenants waiting to move in and sure enough the next day the house was let after being on the market with another agent for 3 months. Everything was organised very quickly and efficiently....
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Comment on agent fees
Quite expensive but slick organisation. You get what you pay for - good service and back-up comes at a price!
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May 14,2015
Minithumbup
Joanna Eden
By:
May 14,2015
0 people found
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I found the aforementioned staff, particularly Ms Eden, to be attentive, transparent in her views of available properties and overall a consummate professional. This is highly refreshing as this industry does not carry a fantastic reputation. I would definitely deal with Ms Eden at Townends Staines again as well as recommend her to my network. I'm currently settling in to my new temporary home in Staines thanks to the Staines team. Keep up the good work guys!...
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Comment on agent fees
Fees are high for the service provided albeit efficient.
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Apr 28,2015
Minithumbup
Joanna Eden
By:
Apr 28,2015
0 people found
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Great service always kept up to date and all questions answered. Very professional and would use again. helped us through the whole process with little fuss...
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Apr 27,2015
Minithumbup
Joanna Eden
By:
Apr 27,2015
0 people found
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I have dealt with Joanna quite a few times now and she always goes the extra mile. She dropped a contract to me as I hadn't received it in the post this was done onher way home after 7.30pm. She is very approachable and professional and I hope to continue working wihpth her. I have also been speaking to Alex and he also has been very helpful and keeps me informed and what is happening with regards to my property. Thank you to you both...
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Apr 22,2015
Minithumbup
Joanna Eden
By:
Apr 22,2015
0 people found
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Joanna could not have been more helpful from the very beginning. this was my first experience of being a landlord and the situation in which I became one was quite stressful. Joanna has always been easy to contact and has ensured that all my queries have been addressed. She has found tenants on both occasions swiftly so that I have not lost rental income...
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Apr 08,2015
Minithumbup
Joanna Eden
By:
Apr 08,2015
0 people found
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Joanna was pleasant and polite. Quick to answer any questions from start to finish and was thoroughly professional. The whole process of what is usually a very stressful time was no trouble at all and it felt like there was a weight lifted from our shoulders. Would definitely use Townends again....
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Comment on agent fees
The fees were more than reasonable and for the service provided I would pay them again to be dealt with in such a professional manner.
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Mar 31,2015
Minithumbup
Joanna Eden
By:
Mar 31,2015
0 people found
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Joana is very professional, helpful, friendly. When we met the first time she was very nice and i liked her very much. she lent my flat in a few days and if I need her she gets back to me as soon as possible and sort out any concern I have. I am more than happy with her....
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Mar 31,2015
Minithumbup
Joanna Eden
By:
Mar 31,2015
0 people found
this helpful
Joanna was a fantastic help, right from the beginning of the process of finding somewhere new to live. She found us our perfect property and looked after us every step of the way. We felt like we were in good hands for the whole journey and hope to be in our current rental for many years to come....
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Comment on agent fees
The fees are very expensive - considering we were moving from London we expected the fees to be lower- and the admin fee is always a bit farcical as there is no need for there to be a utilities service as you have to call them all up and do it yourself anyway.
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Mar 30,2015
Minithumbup
Joanna Eden
By:
Mar 30,2015
0 people found
this helpful
Could wish for better agents, always friendly & helpful, was updated consistently throughout the lettings process and with some advice on refurbishing the property from them, I gained an increase in my rent of 40%. Despite a last minute hiccup with the paperwork (not the agents fault) it was a smooth transaction. Jo & Rebecca are just the easiest agents I ever had the pleasure to deal with. Townends have a good foot hold on the Market in Staines, which makes for quick turnaround times o...
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Mar 30,2015
Minithumbup
Joanna Eden
By:
Mar 30,2015
0 people found
this helpful
Joanna and Rebecca were professional and very supportive and helpful throughout the process of finding our home. Both have a good sense of humour and friendly approach..invaluable characteristics...
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May 22,2014
Minithumbup
Joanna Eden
By:
May 22,2014
0 people found
this helpful
I first rang Townends at 8.30am expecting to get an answerphone, Joanna answered sounding bright, friendly and then continued to keep me updated about the progress of booking a viewing and feedback. She was professional, friendly, patient and seemed genuinely keen to help. She was also persistent in getting the viewing booked in, so a credit to the Landlords. If I were thinking of Letting my own property I would certainly recommend both Joanna and Townends and as a Tenant I will register with...
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Dec 13,2013
Minithumbup
Joanna Eden
By:
Dec 13,2013
2 people found
this helpful
All of the agents we dealt with were very professional and went out of their way to ensure we were completely satisfied with every stage of the rental process. Special note must be made to the efforts of Joanna Eden who ensured that we were successfully able to negotiate an agreement with the landlord of the property. She was able to successfully negotiate the furnishing of the property as well as negotiate a fantastic deal in terms of pre-moving fees. We are extremely grateful for her efforts a...
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Dec 03,2013
Minithumbup
Joanna Eden
By:
Dec 03,2013
0 people found
this helpful
Joanna has without a doubt provided an absolutely first class service. On our first meeting at the property to be rented, I was a little late, however, Joanna still greeted me with an understanding smile. Although I has spoken to her only the day before she had still found time to do an analysis of properties of similar type competing in the area including a proposed marketing figure to present my property, and by the end of the day when I met Joanna she had already shown a potential tenan...
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Mar 24,2013
Minithumbup
Joanna Eden
Sharon Sheehy
By:
Mar 24,2013
0 people found
this helpful
Townends Whitton were friendly and approachable from beginning to end. They were particularly good at giving feedback soon after viewings. Thank you Jo and Sharon. You were always so cheerful and positive....
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Feb 15,2013
Minithumbup
Joanna Eden
By:
Feb 15,2013
0 people found
this helpful
My overall experience with Townends has been positive. Thank you for the very good service to-date. Keep up the good work!...
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Feb 12,2013
Minithumbup
Joanna Eden
By:
Feb 12,2013
0 people found
this helpful
We we\'re looking for a rental property and Joanne was absolutely brilliant at finding us a home that met our description perfectly. Not only did she remember us and what we wanted (which many other estate agents didn\'t) but she made us feel really valued and provided a really personal and friendly service, the first and only time I have experienced such fantastic customer care from an estate agent. I would definitely use Townends again....
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