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Herrine Richards

About Herrine

Client Manager in Townends

I am Passionate about Property; I will ensure your customer experience with Townends is as it should be. I will provide on-going support and guidance and about the sale or let of your property.
Townends

11 High Street South Norwood, London
Greater London
SE25 6EZ

020 8771 8681


Dec 23,2016
Minithumbup
By:
Dec 23,2016
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After originally instructing another local estate agent to deal with the sale of the property and finding their service sub standard, we switched to Townends and have been continually impressed by the service we have received. Simon supported us long after we received and accepted a offer to help ensure that the selling/buying process was as quick and snag free as possible and I know our buyers felt exactly the same. Would 100% recommend them to anyone....
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Good
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Mar 16,2016
Minithumbup
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Mar 16,2016
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We choose to use Townends over other estate agents as they were very professional and followed through on any request we made. I found that Simon and the team were very approachable. Simon has always been very supportive and was always good at keeping in touch and keeping the sale of the house on track. Simon was always polite and courteous during a very difficult time....
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Excellent
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Aug 04,2015
Minithumbup
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Aug 04,2015
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I bought a house through Townends in July 2015, I specifically dealt with Herrine who was exceptional from start to finish. It was the 2nd attempt at purchasing through Townends as the 1st property fell through at the last minute. Herrine did her utmost best to try and resolve the problems with the 1st property however some of situation was not in her control. Unfortunately whilst she was on leave some of her colleagues at the time were not as helpful, which is the only downside I can talk abo...
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Jul 15,2015
Minithumbup
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Jul 15,2015
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Herrine helped me with letting my property and also with selling. She is the best estate agent I have ever met and worked with. She is very knowledgeable and has loads of common sense. She handles people well (me included :) ), and most importantly she has empathy too. She went out of her way to help me and my tenant and buyer(s) in any way she could. For example when my tenant got locked out one freezing night in winter she came from her home to help. She negotiated well between me and both b...
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May 25,2015
Minithumbup
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May 25,2015
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The support and professionalism offered by Herrine has been an absolute pleasure to receive. We had a few false starts with clients pulling out and then the sale having to re-start. However, Herrine was extremely supportive and ensured that a prompt response was given, whereby viewings were organised immediately. I would like to take this opportunity to thank her and the team at South Norwood and I would certainly recommend Townends to my friends....
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Apr 30,2014
Minithumbup
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Apr 30,2014
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we would like to take the opportunity to say a big thank you to the guys at Norwood branch. fantastic work and very enthusiastic on what they do,,,true customer service ... thanks again for selling our property and make our dream come true ,,,,to move to the country side for a big property... Thanks Again Antonio & Lola...
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Apr 30,2014
Minithumbup
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Apr 30,2014
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I bought a house with Townends South Norwood with Herrine as my main contact. She was polite, helpful and was able to help guide me in the direction of things she knew I would like based on what I had told her. She was great and the process was very smooth....
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Apr 07,2014
Minithumbup
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Apr 07,2014
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We had several agents call to value our property. Simon was the most professional and also convinced us that he could achieve a sale price, which was the most optimistic valuation we had. We found Simon to be very professional with an intimate knowledge of the local market. He did everything he promised and the staff at the office were also efficient and a pleasure to deal with. As we were out of the country during the duration of the sale and were totally dependant on Simon and his...
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Feb 14,2014
Minithumbup
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Feb 14,2014
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Simon was friendly, efficient and professional from the first contact. Together with Herrine and Michael they quickly organised potential buyers.There were some frustrating moments up to exchange and to completion. During this stressful time Simon maintained regular contact and remained a calming influence at those times when nothing seemed to be moving. Simon knows his business and has none of those " second hand car salesman " attributes that seem to be the norm amongst some estate ...
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Oct 20,2013
Minithumbup
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Oct 20,2013
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I recently sold my house through Townends, Sth Norwood and was very impressed by the service I received. The manager, Simon Bright, was very easy to deal with and assured me the house would be sold quickly, indeed it was and for the maximum price quoted. The selling process was very efficient and definitely made easier by the knowledge and experience of Simon and his team. If you are selling in the area I would recommend using Townends....
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May 15,2013
Minithumbup
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May 15,2013
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Liaised closely with buyers in order to answer their queries. Kept in touch with me - the seller. Offered to help read through a very large stack of papers from the previous surveyor to identivy which papers to send to buyerx solicitors....
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Apr 30,2013
Minithumbup
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Apr 30,2013
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I cannot recommended Townends Estate Agents in South Norwood highly enough especially Simon and Herrine. They found a buyer within 2 weeks of my property being on the market and when I had to withdraw were extremely gracious and when I put the property back on the market they tied up the sale with my original buyers and I have now exchnged. The whole process was a very simple easy transaction and I was kept fully updated at all times, all calls were promptly returned and u could not find 2 nice...
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Apr 22,2013
Minithumbup
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Apr 22,2013
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We are very happy with the service we received from Townends. We mainly dealt with Simon day to day, but Herrine carried out the initial home visit. Simon kept us informed of developments and was extremely helpful, he handled any problems that arose quickly and we are grateful for his help. We would definitely use Townends again and recommend them to others....
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Apr 03,2013
Minithumbup
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Apr 03,2013
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We found Herrine and Simon\'s approach very friendly and positive. Their expertise and availability has made the process of buying a house that much easier and less stressful....
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Mar 24,2013
Minithumbup
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Mar 24,2013
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Townends were very supportive throughout a long sale process and were able to secure us a much better price than other agents in the area were willing to market the property for. I would recommend them to anyone looking to buy or sell in the area as they have a good knowledge of the local area and are always helpful and pleasant to do business with....
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