Email Agent
Diane Armstrong

About Diane

Local Director in Townends

Townends

83-85 High Street Croydon
Surrey
CR0 1QF

020 8680 8585


May 05,2017
Minithumbup
Diane Armstrong
By:
May 05,2017
0 people found
this helpful
I approached Diane to find me a tenant for my flat in The Exchange, Croydon. Within a short period they were successful and provided excellent feedback throughout the process while informing me of the current state of the market and most appropriate rent to seek....
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Comment on agent fees
Good
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Dec 01,2016
Minithumbup
Diane Armstrong
Colin Fosu
By:
Dec 01,2016
0 people found
this helpful
From the moment I walked in I knew that Diane and Colin would be the ones to find us the right tenants for our property. The quality service that we received was by far the best we have experienced when dealing with quite a number of other Estate Agents. Courteous and Professional, Diane and Colin made a lot of Extra effort to help keep a check on progress of the apartment before the Tenant actually moved in. Their service with a smile is truly appreciated and we look forward to continuing wi...
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Comment on agent fees
Extremely reasonable when compared to other agents we are using at the moment.
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Nov 22,2016
Minithumbup
Diane Armstrong
By:
Nov 22,2016
1 people found
this helpful
Diane is very efficient and made our application very smoothly and quickly. She helped us in many ways. I can't thank her enough....
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Comment on agent fees
Fees are fair.
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Oct 16,2016
Minithumbup
Diane Armstrong
By:
Oct 16,2016
2 people found
this helpful
Diane is very professional and at the same time extremely kind and nice to deal with. She does everything quick and easy for me and they always finds very good tenants. She fulfils all her promises and I can rest in peace because I know she is doing the best job. I had many visits with no disruption for me. I highly recommend Diane....
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Comment on agent fees
The fees are good for the service provided
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Sep 29,2016
Minithumbup
Diane Armstrong
By:
Sep 29,2016
2 people found
this helpful
I have dealt with three colleagues at townends at Diane Armstrong is the best by far and if i am honest I had 3 other agents is Croydon look at my property and because of her open honest and friendly style I decided to go with townends . I have had various questions and she has always been on hand to help her service is a star and would use her again...
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Comment on agent fees
Fees are good clear and upfront
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Aug 31,2016
Minithumbup
Diane Armstrong
Colin Fosu
By:
Aug 31,2016
1 people found
this helpful
A fantastic team! Extremely reliable, efficient, fast and brilliant let only service. I had no worries at all. I will be using them again!...
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Comment on agent fees
Reasonable for the service.
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Aug 23,2016
Minithumbup
Diane Armstrong
By:
Aug 23,2016
0 people found
this helpful
Diane is a very kind and helpful lady. Whatever we wished to get sorted with my wife she has done for us....
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Comment on agent fees
Good
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Aug 17,2016
Minithumbup
Diane Armstrong
By:
Aug 17,2016
0 people found
this helpful
I asked Diane to rent my property and from the word go she has been very efficient and prompt, exceeds my expectations and had a tennant in sooner that I thought aswell. Would definitely recommend....
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Jul 29,2016
Minithumbup
Diane Armstrong
By:
Jul 29,2016
0 people found
this helpful
We stumbled into Townends as it was closest to the flat we were wanting to let - They very quickly gave us a zero pressure quote and what turned out to be a pretty accurate estimation of what we should expect in terms of time to rent, income expectations etc. The tenancy was taken care of swiftly and with very little fuss. Would use again....
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Comment on agent fees
Slightly better than expected.
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Jul 23,2016
Minithumbup
Diane Armstrong
By:
Jul 23,2016
1 people found
this helpful
Diane let my property within a few days four years ago. Since then there have been two renewals with the absolute minimum rental gaps between them. The current tenants are renewing for a further two years partly I am sure because of the attention given to them by Diane and all her front and back office staff. Diane is forceful, go-getting and professional and always prompt in response to queries. I always have confidence she is doing her best for me, her client....
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Comment on agent fees
Fair
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Jul 21,2016
Minithumbup
Diane Armstrong
Colin Fosu
By:
Jul 21,2016
1 people found
this helpful
I had been looking for a property to rent for the past 6 months, after having a lot of trouble with other estate agents with either not calling back or not answering phones and even showing me properties that were not the ones advertised, I finally came across Townsend. From the moment I called to arrange a viewing, they were very helpful. When I met Colin Fosu, he was on time, professionally presented and very approachable. I didn't feel pressured or rushed at the viewing and he was very patien...
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Jul 21,2016
Minithumbup
Diane Armstrong
By:
Jul 21,2016
1 people found
this helpful
Thanks to Diane our property was let within 24 hours from handing over the keys. Her local and professional knowledge is outstanding and the prompt responses are above and beyond any service i have previously experienced. Her enthusiastic work ethic is an immense credit and asset to Townends. Thank you Diane...
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Comment on agent fees
Fees are similar to the market and represent good value for the service received to date
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Jul 19,2016
Minithumbup
Diane Armstrong
By:
Jul 19,2016
2 people found
this helpful
My partner and I were looking to re-locate quickly due to a job change. Walked in to the Croydon branch and greeted warmly by Diane who wasted no time in finding our needs and matched them. The openness and honesty of Diane helped make our decision that we wanted to work with Townends. After being let down by other agents that we had bookings for and were cancelled, Diane matched our needs with the perfect flat for a great price....
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Comment on agent fees
Good
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Jul 04,2016
Minithumbup
Diane Armstrong
Colin Fosu
By:
Jul 04,2016
0 people found
this helpful
Myself and my partner have been looking for a property to rent for ages. Every estate agent has been unhelpful to say the least until we contacted Townends. Diane has been extremely helpful throughout every stage. Friendly, professional and always happy to help. She listened to everything we wanted and made the experience extremely enjoyable. We were shown three properties by her colleague Colin who was also extremely helpful and professional and listened to everything we wanted. Thanks to the...
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Jun 17,2016
Minithumbup
Diane Armstrong
By:
Jun 17,2016
0 people found
this helpful
In finding another 'best-fit' tenant for my flat, TOWNENDS' service was once again very good indeed and, with excellent DIANE ARMSTRONG's patience and continuous assistance, I received a truly personal 'bespoke' service: I never once felt like 'just another Landlord'! Her professionalism and resourcefulness stretched far beyond all call of duty, including invaluable advice and hands-on help re decorators, fencing problems, rubbish clearance etc. My flat, as well as my personal letting needs are ...
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Comment on agent fees
Very fair and competitive fees!
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Apr 28,2016
Minithumbup
Diane Armstrong
By:
Apr 28,2016
0 people found
this helpful
Diane was very helpful in finding a suitable tenant for me. She listened to my requirements and ensured the tenant who she recommended met all my requirements. She was diligent, thorough and professional in her conduct and all our interactions. She always made time to answer my queries and always delivered on her promises. I have worked with Diane on numerous occasions and it is because of the quality of her work that I always return to Townends....
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Comment on agent fees
fees were good.
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Apr 20,2016
Minithumbup
Diane Armstrong
By:
Apr 20,2016
2 people found
this helpful
I have contacted Diane over several years to check in on the house market sales and rental prices whilst waiting for the appropriate time to develop nine flats. Even though there was no direct business for her she was so helpful and supportive in sharing information. We eventually built the flats and choose Townends to rent them out. Well, I could not have picked a better agent and having Diane supporting us throughout the whole process along with all her team has been such a great and enjoyable...
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Apr 18,2016
Minithumbup
Diane Armstrong
By:
Apr 18,2016
1 people found
this helpful
This lady has been extremely helpful with her service and advice . A lovely lady who not matter how many times I rang was helpful in regards to my rental property . Excellent service...
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Apr 13,2016
Minithumbup
Diane Armstrong
By:
Apr 13,2016
2 people found
this helpful
Diane has been very professional and clear in what was necessary in letting a property and what was involved in the behind the scenes. she has been relatively easy to reach and available about any problems i had and passed me to the appropriate person if necessary. I also spokem to Mo and he was helpful as well. It was a quick turn around and hopefuly will be a successful let...
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Comment on agent fees
reasonable
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Apr 11,2016
Minithumbup
Diane Armstrong
By:
Apr 11,2016
2 people found
this helpful
Diane arrived promptly; the information she gave me regarding the options offered was clear; she responded to e-mails and queries promptly; a tenant was found very quickly and I was kept informed of progress. When Diane was unavailable her deputy was able to assist and had obviously been kept up-to-date with the progress of the tenancy. Compared with the service I had received from a previous letting agency Townends were very impressive. I would have no hesitation in recommending them to oth...
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Comment on agent fees
Although I only have one other agency to make a comparison with, I think their fees are reasonable. I knew exactly what each payment covered and I had options to accept or decline. I was also pleased that their percentage was taken from the rent monthly not for the whole year at the beginning of the tenancy. If I didn't get paid, they didn't get paid.
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Apr 11,2016
Minithumbup
Diane Armstrong
By:
Apr 11,2016
2 people found
this helpful
Well, what can I say devoted, clear, understanding, professional, drive, on it, helpfull These are some of the words that come to mind when I think of the expericence I have had over many years before my project started and when it was finished. A true asset to townsend in many respects! As so much expericence but so much drive which you csn see other team follow her. Diane is a gem in a mind feild of estate agents. Amazing !...
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Comment on agent fees
Fees were good ,
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Mar 15,2016
Minithumbup
Colin Fosu
Diane Armstrong
By:
Mar 15,2016
0 people found
this helpful
Very proactive in selecting prospective properties that matched my specifications, arranging viewings and answering general queries. Made the process of finding property as smooth as these can be...
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Comment on agent fees
Standard
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Feb 23,2016
Minithumbup
Diane Armstrong
By:
Feb 23,2016
0 people found
this helpful
Having arrange to meet with Diane to view a property, she arrived very promptly. Diane was very professional in her approach, was knowledgeable about the property and very helpful. She responds very quickly to emails, telephone calls and returns calls if she is unavailable at the time....
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Comment on agent fees
I feel the fees are excessive but I presume they are in line with local competitors.
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Feb 19,2016
Minithumbup
Diane Armstrong
By:
Feb 19,2016
0 people found
this helpful
Smooth process and courteous service from Shelley and her Sales team from offer to exchange. Diane and her Lettings team also very helpful indeed and sourced a suitable tenant very quickly, in addition to providing a fully managed service at very reasonable fees. Michelle also did a great job brokering the mortgage for us (even coming to our house to finalise the application). As a landlord I do business with three different agencies at present and Townends Croydon has been the most satisfyi...
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Comment on agent fees
Lettings fees very reasonable (I have not sold a property with them so cannot comment on Sales fees)
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Feb 19,2016
Minithumbup
Diane Armstrong
By:
Feb 19,2016
1 people found
this helpful
Townends assisted me in letting my property. I took the managed service option and have been extremely happy with the quick, professional and helpful service and staff. Diane Armstrong is my contact and she has helped me through the entire process....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 18,2016
Minithumbup
Diane Armstrong
By:
Feb 18,2016
1 people found
this helpful
Townends has been very helpful throughout the rental process (I am the first-time landlord) and has made it very easy for me. Lots of advice and useful information. The whole process was straightforward with great customer service. Nothing was too much to ask for. Highly recommend....
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Comment on agent fees
Very good
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Feb 14,2016
Minithumbup
Diane Armstrong
By:
Feb 14,2016
1 people found
this helpful
Carlingold Ltd Diane has rented my properties for the past 4 years, very professional, nothing too much trouble for her...
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Comment on agent fees
very reasonable
Was this helpful? Yes
Feb 13,2016
Minithumbup
Diane Armstrong
By:
Feb 13,2016
1 people found
this helpful
Diane has provided us with a very prompt and professional service. We are very grateful to Diane as an agent and strongly recommend Townends!!...
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Feb 12,2016
Minithumbup
Diane Armstrong
Katrina Johnson
By:
Feb 12,2016
1 people found
this helpful
Diane and Katrina not only let my flat within 3 days but also successfully moved the new family in - within the 3 days! Very fast service and very efficient....
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Comment on agent fees
Reasonable
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Feb 07,2016
Minithumbup
Diane Armstrong
By:
Feb 07,2016
1 people found
this helpful
My overall experience with the agent was excellent. Bijal Patel was the viewing person who showed us the apartments with all Patience. She answered most of our questions and honest about everything. She gave her advise also on certain aspects of renting. She never forced to pick any apartment and was pleasant in her conduct.Agency is very professional and other person we dealt with was Diane Armstrong. I sent them multiple emails with queries and both of them answered in no time with straight an...
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Comment on agent fees
I think fees is bit high as compared to other agents.
Was this helpful? Yes

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