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Emily

4.8/5, 22 Reviews
100% Recommended

92% sales valuation accuracy

92% letting valuation accuracy

0% sales fee satisfaction

95% letting fee satisfaction

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About Emily

61 Lemon Street,Truro
Cornwall
TR1 2PE
01872 264488
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A very efficient team who ...

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5 Star Review
UserName

By : 'Michael'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : TR1

11 Dec 2019
People found this helpful0

A very efficient team who found us a lovely house to rent whilst our own house was being renovated. Joanne could not have been ... Read Full Review

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By : Joanne Payne

16 Dec 2019

Thank you Michael - you were a pleasure to deal with. I\'m so glad we were able to help you until your house was ready. I wish you both every happiness in your new ...

Great professional ...

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5 Star Review
UserName

By : 'Oz'
Services : Letting( Property Management )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : TR14

21 Sept 2018
People found this helpful0

Great communication and professional service . Felt Happy leaving our property in the capable hands of Joanne and Emily. Thanks so much for the awesome service, we will definitely rent our property using you as the agents again in the future. Thank you for your hard work ... Read Full Review


Comments on Agent Fees

Agents fees were competitive.

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By : Joanne

11 Oct 2018

Thank you for this lovely review - of course having a good client to work with makes it a ...

Stags Rental Team was very ...

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5 Star Review
UserName

By : 'Charles'
Services : Letting( As a Owner )
Rent PCM : £995
Would you recommend ? : Yes
Postcode : TR1

31 Aug 2018
People found this helpful1

Stags quickly found a tenant for my buy-to-let property so that I did not have a void period. Also, they always respond promptly to any issues, and thus provide a high level of professional ... Read Full Review


Comments on Agent Fees

Competatively priced

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By : Becky Sheaves

31 Aug 2018

Thank you very much for the five star review, we really appreciate you taking the time to do so. We're delighted to have been able to help you find the right ...

Liann and ...

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5 Star Review
UserName

By : 'Liann'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : TR2

6 Aug 2018
People found this helpful0

Thank you for so much for everything you have done to make our dream to a move to Cornwall come true. Emily has been amazing from start to end and we can't thank you ... Read Full Review


Comments on Agent Fees

Good

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By : Joanne Payne

7 Aug 2018

Thank you for your lovely review and we are delighted that you have found your dream home and that you were happy with our ...

Thoroughly professional with ...

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5 Star Review
UserName

By : 'SR'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TR1

14 May 2018
People found this helpful0

Both Joanne and Emily ensured that our time spent at Landerslee Drive whilst waiting for our new build Penthouse apartment to be completed was stress free. Any small problems were dealt with immediately and we would not hesitate to recommend Stags Lettings to anyone looking to find a property to ... Read Full Review


Comments on Agent Fees

Agents fees were very reasonable

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By : Joanne Payne MARLA

14 May 2018

Thank you so much for this lovely review - you were a pleasure to work with. I wish you all the best with your new ...

I have had a very pleasant ...

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5 Star Review
UserName

By : 'Suleyman'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : TR1

11 Jan 2018
People found this helpful0

I have had a very pleasant experience with Emily first time looked up for a place and didn't have to look elsewhere, great support throughout the process and were very helpful. Keeps me updated with stuff needs to be done in advance and good with communicating ... Read Full Review


Comments on Agent Fees

reasonable

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I found that the agents ...

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5 Star Review
UserName

By : 'Lucy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TR1

7 Jan 2018
People found this helpful0

I found that the agents worked extremely well as a team . The communication between them and ourselves was brilliant. They kept us informed of viewings and feedback. They organised everything in a very professional manner. I would definitely use them ... Read Full Review


Comments on Agent Fees

Average.

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Emily and Joanne run the ...

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5 Star Review
UserName

By : 'Clive'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PL30

5 Jan 2018
People found this helpful0

Emily and Joanne run the Stags Residential Lettings Office very efficiently.They go the extra mile to get me excellent tenants for my properties and always keep me up to date with changing legislation so that I can run my own business more easily. I have even rented a property from Stags so have ... Read Full Review


Comments on Agent Fees

The Agents Fees are fair in my opinion .

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An extremely professional and ...

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5 Star Review
UserName

By : 'Rhiannon'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : TR4

16 Aug 2017
People found this helpful0

An extremely professional and tailored service led by Emily and Joanne. We needed to find a place to rent on a short time scale. Our needs were met with due diligence and extreme proficiency - we had viewings lined up very quickly. The small details were also taken into consideration, where other ... Read Full Review


Comments on Agent Fees

Rather steep, but arguably the best local firm for Lettings.

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Having rented for over 10 ...

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4 Star Review
UserName

By : 'Nicola'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : TR2

28 Jun 2017
People found this helpful0

Having rented for over 10 years both privately and through an agency, Emily at Stags has by far made this the smoothest move yet. Although the rental fees are higher than most agents, for the first time as a tenant I have felt they are acting in the renter's best interests as well as the landlord! ... Read Full Review


Comments on Agent Fees

Higher than most I have rented through before

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We used Stags to find our ...

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5 Star Review
UserName

By : 'Heather'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : TR3

2 Jun 2017
People found this helpful1

We used Stags to find our current rental property. Emily has been a wonderful and proactive estate agent to deal with, always so helpful, polite and happy to help. She always responds to emails promptly and makes an effort to go above and beyond - so far, one of the best estate agents we have ever ... Read Full Review


Comments on Agent Fees

In comparison to other agents the fees are reasonable, though they have recently put these up.

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Both members of staff are ...

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5 Star Review
UserName

By : 'Christain'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TR36

30 Mar 2017
People found this helpful0

Both members of staff are helpful and professional. They respond quickly and positively and are a credit to Stags lettings. When retaining staff of this quality I can recommend Stags to both tenants and ... Read Full Review


Comments on Agent Fees

Some of the admin fees were a little high but not unlike most letting agents. I question the justification in the fees for renewing fixed period tenancies.

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we recently moved out of ...

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5 Star Review
UserName

By : 'Peter'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : TR3

27 Mar 2017
People found this helpful0

we recently moved out of rented accommodation and Joanne handled the complete process with superb care and professionalism. Joanne and Emily were always available to answer and deal with our queries and this made for a smooth 20 months of living in rented accommodation, which was our first ... Read Full Review


Comments on Agent Fees

Very fair fees

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I have no hesitation in ...

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5 Star Review
UserName

By : 'Rachel'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TR1

6 Mar 2017
People found this helpful0

I have no hesitation in recommending Stags Residential Lettings at Truro to you. From the moment I first went into the office to make enquires I knew right away I wanted to go with them. I first met Emily Hawke who explained all the different services they do in lettings. Anything I didn't ... Read Full Review


Comments on Agent Fees

You might pay a little bit more than some but you are getting a first class service.

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Stags Residential Lettings ...

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5 Star Review
UserName

By : 'T'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TR12

22 Feb 2017
People found this helpful0

Stags Residential Lettings team at the Truro Office are very helpful and provide a professional service. As a team they work very well together and given the variety of the size and type of properties they manage make you feel as a landlord in safe hands whatever your property is even if you live ... Read Full Review


Comments on Agent Fees

I think that the fees are fair given the service provided which is comparable with the reputation of the agent.

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Jo found the perfect tenants ...

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5 Star Review
UserName

By : 'Janet'
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : PL30

16 Feb 2017
People found this helpful0

Jo found the perfect tenants for my country cottage. They have loved being in the house and I have enjoyed making friends with ... Read Full Review


Comments on Agent Fees

Reasonable

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Jo and Emily both did an ...

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5 Star Review
UserName

By : 'Looby'
Services : Letting( As a Owner )
Rent PCM : £2700
Would you recommend ? : Yes
Postcode : TR4

10 Feb 2017
People found this helpful0

Jo and Emily both did an excellent job. We have rented a number of properties in the Truro area for a few years and have experienced a selection of agents in that time. Jo and Emily stand out head and shoulders above any others. The major differentiator for us is that they show a real and genuine ... Read Full Review


Comments on Agent Fees

Very fair given level of service. In fact, great value for money.

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I only have one rental ...

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5 Star Review
UserName

By : 'Happy'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : TR13

10 Feb 2017
People found this helpful0

I only have one rental property so have limited experiance - Jo quickly found me excellent tenants and has provided excellent ongoing service. She has a wealth of information and knowledge re letting property. Property inspections & reports are carried out regularly, advice is always available, ... Read Full Review


Comments on Agent Fees

Fees are on the high side for landlords and tenants alike but the service provided makes it worth while especially when you hit a 'difficult' patch. You get what you pay for!

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My overall rating is 5 (where ...

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1 Star Review
UserName

By : 'Louis'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TR1

10 Feb 2017
People found this helpful0

My overall rating is 5 (where 5 is best). ( Your row of 5 choices does not indicate what the choices stand for.) My dealings with Stags of Truro have been through their Residential Property Lettings Department, specifically with Joanne Payne and Emily Hawke. They have provided outstanding ... Read Full Review

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We have successfully let two ...

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5 Star Review
UserName

By : 'GD'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TR1/

9 Feb 2017
People found this helpful0

We have successfully let two properties through Jo & Emily, over a period of about 5 years in total. Both properties were very well taken care of, in respect of the terms of the let agreement. This was an important issue for us, as for part of this time we were absentee landlords and you need ... Read Full Review


Comments on Agent Fees

You get what you pay for.

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