The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
| Services | Valuation | Fees | Vendors/Landlords | Buyers/Tenants |
|---|---|---|---|---|
| Sales | 100% | 100% | 100% | 100% |
| Lettings | 83% | 94% | 100% | 0% |


By : 'Jason'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CH61
The absolute worst company we've ever dealt with. They lie and deceive you at every opportunity. Rude and dishonest staff. You can expect a different property manager every 6 months as they can't keep their staff. Never complete maintenance issues and don't even know how to follow ... Read Full Review


By : 'Ronnie'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CH42
Excellent service would highly recommend, been with them for a year. Am currently on guaranteed rent which is due to end ... Read Full Review
Good


By : 'PauloDiKearnio'
Services : Letting (As a Tenant)
Rent PCM : £400
Would you recommend ? : Yes
Postcode : CH47
I am a landlord and the guys at Northwood have been nothing short of fantastic over the years. All problems are highlighted and dealt with efficiently and quickly and no issues are too much trouble. In relation to my property there have been issues but the guys at Heswall are savvy and can always ... Read Full Review

By : 'Dale'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CH44
Helen, has dealt with the recent letting of a property for me and it is fair to say she went above and beyond with all her efforts of organising and coordinating various contractors to bring the property to the correct standards. Communication is excellent and I am kept informed at every stage. ... Read Full Review
Good
By : Joanna Diamond
24 May 2017Dear Dale Thank you for your positive review on the All Agents site with regard to the service you have received from Helen and the team at Northwood Wirral Limited. The whole team always work ...


By : 'SW'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CH60
Northwood have handled the letting of my property over the last four years under their 'guaranteed' scheme. This has worked well for me and the service provided by Northwood has been very good. All issues arising with the tenant/property have been resolved as quickly as possible with my agreement ... Read Full Review
The fees charged by Northwood have been acceptable.
By : Joanna Diamond
9 May 2017Dear SW Thank you for your positive review on All Agents. Its always great to get good feedback on the job we do, I will make sure the rest of the team are aware of your ...


By : 'Clare'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : CH47
Excellent service from Helen Cheung and Lillian Crosbie. Very efficient, kept me updated and were extremely helpful. Would definitely ... Read Full Review
By : Joanna Diamond
4 May 2017Dear Clare Thank you very much for your positive review on All Agents. The whole team always work towards giving great customer service and really appreciate getting the feedback. I will make ...


By : 'Jackie'
Services : Sales (As a Vendor)
Sold price : £175000
Would you recommend ? : Yes
Postcode : CH49
Helen has been very helpful in finding a suitable tenant for my property. She has also dealt with the sale of that property enabling the sale to go though smoothly. Both Helen and Deryck have been friendly, helpful and extremely professional at all times. They are both a strong asset to the ... Read Full Review
good
By : Joanna Diamond
12 Apr 2017Dear Jackie Thank you for your review and positive comments on All Agents. The whole team at Northwood are passionate about giving great customer service to all our customers and its always good ...


By : 'Elaine'
Services : Letting (As a Owner)
Rent PCM : £575
Would you recommend ? : Yes
Postcode : CH63
I initially used Northwood letting service 4 years ago, and I haven't been disappointed. Deryck came to my house for a consultation and explained the service that Northwood offer, they very quickly identified tenants and they moved in without any fuss. They have remained in the property for 4 ... Read Full Review
Fees are realistic for the service that they offer.
By : Joanna Diamond
6 Mar 2017Hi Elaine Thank you so much for your positive words and this great review on AllAgents. The whole team here always work towards offering great customer service and we take our relationships with ...


By : 'Fusspot'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CH49
I've just started renting out a property on behalf of my mother. I have, so far, been extremely impressed by the professionalism of Northwood staff, their helpfulness, efficiency and attention to ... Read Full Review
Good - in line with expectations

By : 'Heather'
Services : Sales (As a Buyer)
Sold price : £135000
Would you recommend ? : Yes
Postcode : CH48
From the moment we walked into the branch to the final completion date on purchasing a new property, was straightforward, Helen was wonderful, very efficient and provided all the information and support we needed. Would recommended this branch Helen and Dereck , all,staff have been easy to deal ... Read Full Review
Good
By : Joanna Diamond
17 Feb 2017Dear Heather Thank you very much for your kind words and review on All Agents. I will make sure that Helen and the team are aware of your comments as its always great to get positive feedback. ...

By : 'Nicky'
Services : Letting (As a Owner)
Rent PCM : £470
Would you recommend ? : Yes
Postcode : CH62
Always friendly and helpful, even with my sometimes random questions. Staff are knowledgeable and keep us well up to date with our ... Read Full Review
By : Joanna Diamond
2 Feb 2017Hi Nicky Thank you very much for the positive comments and review you have put on All Agents for us. The whole team always try and give great service to all our tenants and landlords and it is ...


By : 'Ed'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CH42
From start to finish everything was dealt with in a very efficient, professional manner with nothing left to chance. Would recommenced to any professional ... Read Full Review
By : Joanna Diamond
2 Feb 2017Dear Mr Harrison Thank you very much for your positive comments and review you have given us on All Agents. The whole team always try to give a great service to all our tenants and landlords and ...


By : 'Macca'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CH42
Would highly recommend Helen & Deryck very professional & helpful throughout process, & wouldn't hesitate to recommend them as they keep you updated ... Read Full Review
Good
By : Joanna Diamond
2 Feb 2017Hi Macca Thank you for the positive comments and review you have given us on All Agents. The whole team always try to give a great service to all our landlords and tenants and it is always good ...

By : 'Michelle'
Services : Letting (As a Tenant)
Rent PCM : £615
Would you recommend ? : Yes
Postcode : CH62
From the very beginning of even enquiring about the property I am still in both Sam and Helen were just so incredibly helpful and went above and beyond what was expected to make sure my viewing to putting the deposit down to moving into the house went so smoothly. They have always been friendly, ... Read Full Review
Reasonable as I knew here would be feed and some places are just all about how much money they can get, but Northwood isn't like that.
By : Joanna Diamond
2 Feb 2017Hi Michelle, thank you very much for your review on All Agents and the positive comments you have said about Helen and the team. We always try and give the best possible service to all our landlords ...


By : 'Hannah'
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : CH42
Very Poor service from the start and not very professional told different things from different team members when asked a question was made to feel like a child due to young age not ... Read Full Review
Ok
By : Joanna Diamond
13 Jan 2017Dear Hannah Thank you for your comments on AllAgents we are always happy to receive feedback whether it is good, bad or indifferent. I note that you have mentioned specifically Helen our Office ...

By : 'The'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : CH61
From start to finish I received an excellent service from Northwood. Helen Cheung is very knowledgeable, easy to deal with and helped me at every stage. I work abroad most of the time and was away during most of the negotiations yet this was no problem for Helen who kept me up to date by phone, ... Read Full Review
Not Applicable


By : 'Hoylake'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CH47
I have had excellent service from Northwoods. Particularly from Deryck and Helen. Right from the first visit where they gave me good solid advice as I was a first time longdistance landlady, to being prompt and responsive via emails, keeping me up to date, chasing tenants for rent if it was needed, ... Read Full Review

By : 'Emma'
Services : Letting (As a Tenant)
Rent PCM : £660
Would you recommend ? : Yes
Postcode : CH61
Well what can I say....this lettings agent is just great, when you report a problem it gets dealt with efficiently and promptly by the admin/sales staff and I've never had any problems, Helen, Jill and Lillian are just the best and I wish them all the joy and luck in their roles, and Deryck an Jo ... Read Full Review

By : 'sue'
Services : Letting (As a Tenant)
Rent PCM : £875
Would you recommend ? : No
Postcode : CH61
Lack of attention to repairs needed prior to re-letting the property, lack of urgency in completing repairs and refusal to adjust rental price during this time. Repairs included items that affected living ... Read Full Review
Agent should have ensured property was in better state of repair prior to tenancy- house was not adequately inspected prior to tenancy. Should have expedited urgent repairs more quickly and offered support/reduction in price to tenants during this time. Property should be taken off their books due to dated state of repair and decor and owner's refusal to update facilities.
By : Northwood Director
18 Aug 2015Dear 'Sue' Thank you for your review on allAgents, any feedback is always appreciated. In response to your comments I believe there are 2 issues you have. 1. That there were some repairs ...


By : 'Helen'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CH62
Northwood are thorough, professional and fair in their dealings with us. They manage the remnants and our property extremely well. They are prompt and reliable with our payments and always do what they say they are going to do.The staff are friendly and efficient. We are very happy to let our ... Read Full Review