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Duncan
1.5/5, 6 Reviews
17% Recommended
67% sales valuation accuracy
67% letting valuation accuracy
0% sales fee satisfaction
33% letting fee satisfaction
Latest Reviews
Samantha Jardine
Leon#veryangrytenant
worstmistakeever
Kesgrave Landlord
Performance Statistics
| Services | Valuation | Fees | Vendors/Landlords | Buyers/Tenants |
|---|---|---|---|---|
| Sales | 67% | 0% | 0% | 0% |
| Lettings | 67% | 33% | 0% | 0% |
Latest Properties
No Property Found
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Shockingly Incompetent, ...
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1 Star Review
By : 'Samantha'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : IP2
24 Jun 2024
People found this helpful2
Shockingly Incompetent, agents unable to make an appointment on time, no notice of landlord's representative entering your rented accommodation. Oh and the inability to count to ... Read Full Review
We have a handful of ...
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4 Star Review
By : 'Doug'
Services : Letting( As a Owner )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : IP5
13 Mar 2017
People found this helpful0
We have a handful of properties we rent out. Duncan & Inga Scott have advertised and provided us with tenants for the past 5 years. They don't manage the properties so their initial fee is all they get. In view of this they have always been professional and we've never had to wait long for ... Read Full Review
Comments on Agent Fees
good compared to others in the Ipswich area.
I waited 30minutes for a ...
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1 Star Review
By : 'RNC'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : IP1
30 Jul 2016
People found this helpful8
I waited 30minutes for a viewing and this Duncan fellow never appeared. And I called to explain and the told and I quote, 'frankly I don't care' and the phone hung up on me. I will not ever use this company for renting ever. Save yourself some hassle! Worst customer service I have ever ... Read Full Review
By : Pauline Scott Property Management
7 Nov 2016We have phoned the customer in the morning of the appointment to confirm the attendance with no avail or call back. The customer requested an appointment out of working hours and was difficult to ...
I was a tenant for over two ...
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1 Star Review
By : 'Leon#veryangrytenant'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : IP44
19 May 2016
People found this helpful11
I was a tenant for over two years the service was absolutely diabolical Duncan is a complete liar,and * for keeping my deposit after waiting for repairs to the house which was never completed absolute shambles. I would never recommend this company to my worst enemy KEEP WELL ... Read Full Review
Comments on Agent Fees
It's like throwing money down the drain diabolical & poor service
By : Pauline Scott Property Management
7 Nov 2016Dear Leon, thank you for your review, however may we remind you that you have left the property in rent arrears hence your deposit was used towards the last month's ...
I wish I had looked around ...
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1 Star Review
By : 'worstmistakeever'
Services : Letting( As a Tenant )
Rent PCM : £490
Would you recommend ? : No
Postcode : IP1
17 Jul 2015
People found this helpful10
I wish I had looked around for reviews on Pauline Scott before choosing them. It could have saved me so much stress. Pauline Scott are responsible for my studio flat, and not the entire building, so I hold them responsible only for the lack of communication when it comes to maintenance issues. ... Read Full Review
What agent could do to change your mind?
Improve communications with tenants. The majority of emails I send to Pauline Scott about maintenance are ignored, resulting in me having to follow up with a phone call. From that point on, I have no idea if my concern has been properly acknowledged because I'm not informed when a tradesman will be round to fix the issue, or how long it may be until someone is available to fix it. So I have to call it in again, and usually the person on the other end of the phone has no clue what issue I am even referring to, which makes me suspect that the complaint wasn't even being dealt with yet. This can result in things taking a week to be resolved. I understand that engineers and plumbers won't immediately be on hand to fix maintenance issues, but it can literally takes days before they appear without any warning. Often they have they their own key to access the flat (which is fine), but because I wasn't informed at all what was going on, the plumber for example can be in and out, without me knowing, and have not done anything. Which has happened multiple times in fact.
By : Pauline Scott Property Management
7 Nov 2016Prior to instructing the contractor all maintenance issues are reported to the landlord . Our contractors found it impossible to get hold of you via phone to get an access to the flat. You also ...
Terrible communication ...
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1 Star Review
By : 'Kesgrave'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : IP5
21 Sept 2014
People found this helpful11
Terrible communication between myself and PS. Tenants were not made aware of any changes, likewise I as the Landlord was not made aware of any concerns the Tenants had - especialy about maintenance that was needed. Any repairs that were made, involved unskillful self-employed tradesmen going round ... Read Full Review
By : Pauline Scott Property Management
7 Nov 2016Landlord agreed to use our FTO ( find tenant only services). After us advertising the property, finding the tenant, vetting tenant , drawing tenancy agreement - landlord refused to pay for services ...
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Awards won
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