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Charlotte

4.6/5, 16 Reviews
88% Recommended

85% sales valuation accuracy

0% sales fee satisfaction

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About Charlotte

Administration Manager at Coapt

108a Lewes Road,Brighton
Brighton and Hove
BN2 4AE
01273 645797
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Lovely staff, dangerous ...

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2 Star Review
UserName

UserName

By : 'Phoebe'
Services : Letting( As a Tenant )
Rent PCM : £2427
Would you recommend ? : No
Postcode : BN2

9 Feb 2020
People found this helpful2

Please help, coapt! My windowsill has been so damp and rotted it's falling off for months, and fist sized mushrooms have been sprouting out of it all winter. Some scaffolding was put up outside my window for some reason, and air bricks have been put in every room. This has not helped one ... Read Full Review


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By : Emma Tiplady

10 Feb 2020

Hi Phoebe, I am so sorry this issue has taken longer than we would like to resolve. On investigation I can see there has been a lot involved to get to this stage and frustratingly the previous ...

Shocking ...

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1 Star Review
UserName

By : 'Concerned'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : BN1

13 Mar 2019
People found this helpful5

I try to act as a guarantor for my sons student rent. They require quite some detail and seriously confidential information to be submitted to them , asking them about data confidentiality I got the following statement out of them : “Confidentiality We are unable to guarantee the confidentiality ... Read Full Review

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By : Emma Tiplady

16 Apr 2019

Hello, I am sorry to read you have been unhappy with the process involved to act as a guarantor. I am sure you understand in order to protect all parties we need to carry out identity and ...

MTM have helped us manage our ...

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5 Star Review
UserName

UserName

By : 'Philip'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN2

30 Aug 2017
People found this helpful0

MTM have helped us manage our student houses for a while now and we are very happy with them. The team in Lewes Rd and most recently Charlotte , Wes and Sephy have always gone out of their way to help us ... Read Full Review

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I am a tenant with a family. ...

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5 Star Review
UserName

By : 'Jen'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BN3

30 Jun 2017
People found this helpful0

I am a tenant with a family. Charlotte was highly professional. She always seemed on the ball and new the properties, tenants and landlords. Her calm polite and friendly manner was what I needed during the stressful time of trying to rent a home in this ... Read Full Review


Comments on Agent Fees

They not as bad as some. The law needs to be changed to support tenants more.

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By : MTM Property

3 Jul 2017

Hi Jen, Thanks for writing us a lovely review! We are pleased to hear Charlotte has looked after you. As always, if you need anything please just ask. Thanks once again, ...

MTM have managed my three ...

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5 Star Review
UserName

UserName

By : 'Peter'
Services : Letting( As a Owner )
Rent PCM : £1733
Would you recommend ? : Yes
Postcode : BN1

19 Jun 2017
People found this helpful0

MTM have managed my three student houses since 2013, and I am 100% happy with their service. Charlotte Rogers, Wes Cunningham and Sephy Rose are all responsive, helpful and super-efficient. Nothing is too much trouble for this team, and I will happily recommend them and MTM to ... Read Full Review


Comments on Agent Fees

Very reasonable

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I have been using MTM for ...

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5 Star Review
UserName

By : 'Paula'
Services : Letting( As a Owner )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : BN2

11 Aug 2016
People found this helpful1

I have been using MTM for about five years. They provide an invaluable service and backup. They are a friendly and helpful bunch that know their markets. I would not hesitate in recommending them. Helen Pope and Charlotte Rogers have been very helpful and go beyond a letting ... Read Full Review


Comments on Agent Fees

Always found them to be reasonable and worth the money.

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By : MTM Property Services

24 Oct 2016

Hi Paula, Thank you so much for taking the time to write a review. We are pleased to hear that you are happy with our service and would recommend us! Thanks again and as always, if you need ...

Helen and Charlotte have done ...

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5 Star Review
UserName

By : 'Tracyfj'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : Z

5 Jul 2016
People found this helpful0

Helen and Charlotte have done an amazing job of looking after my property for the past year. Despite lots of unforeseen problems at the property and some very high maintenance tenants, they have stayed calm and professional, often going out of their way to get the job ... Read Full Review

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I have been using MTM for ...

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5 Star Review
UserName

By : 'David'
Services : Letting( As a Owner )
Rent PCM : £1900
Would you recommend ? : Yes
Postcode : BN1

5 Jul 2016
People found this helpful0

I have been using MTM for over 5 years and I can recommend both Helen Pope and Charlotte Rodgers to help manage your properties in Brighton. They both are professional and knowledgeable whilst being down to earth in managing ... Read Full Review

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Excellent service. Very well ...

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5 Star Review
UserName

By : 'Pg'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN2

4 Jul 2016
People found this helpful0

Excellent service. Very well organised and efficient. PG friendly staff. Why must it be 20 words.This should be ... Read Full Review


What agent could do to change your mind?

Reasonable and competitive.


Comments on Agent Fees

Reasonable and competitive.

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Helen and Charlotte expertly ...

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5 Star Review
UserName

By : 'Phil'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN2

1 Jul 2016
People found this helpful0

Helen and Charlotte expertly manage our properties. They are both proactive and knowledgeable and make our lives easier as ... Read Full Review


What agent could do to change your mind?

Fees seem competitive when compared to others


Comments on Agent Fees

Fees seem competitive when compared to others

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MTM have managed and let my ...

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5 Star Review
UserName

By : 'HGHF'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN1

30 Jun 2016
People found this helpful0

MTM have managed and let my property in Brighton for a few years. Charlotte, Helen and Sephy manage my property, and have always been very helpful and ... Read Full Review


What agent could do to change your mind?

Their fees are competitive


Comments on Agent Fees

Their fees are competitive

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Coming to the end of my 1st ...

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5 Star Review
UserName

By : 'Sean'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN2

29 Jun 2016
People found this helpful0

Coming to the end of my 1st year as a landlord with Mtm I have found The Mtm property team have been very helpful in advising on all situations & are very organised Helen is my account manager & is very responsive Brighton a number 1 agent in brighton Thanks Sean ... Read Full Review


Comments on Agent Fees

Reasonable

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I moved most of my properties ...

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5 Star Review
UserName

By : 'Nick'
Services : Letting( As a Owner )
Rent PCM : £2360
Would you recommend ? : Yes
Postcode : BN1

29 Jun 2016
People found this helpful0

I moved most of my properties to MTM eighteen months ago with a view to seeing how they marketed and managed the properties. My properties have been full and well maintained during this time, I am kept informed at all times with all issues, but at the same time only need to get involved when I ... Read Full Review


What agent could do to change your mind?

I accept their fees as they do a very good job for me, but all landlords want lower rates, we wouldn't be landlords if we didn't.


Comments on Agent Fees

I accept their fees as they do a very good job for me, but all landlords want lower rates, we wouldn't be landlords if we didn't.

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We have used MTM as our ...

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5 Star Review
UserName

By : 'MTM'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN2

29 Jun 2016
People found this helpful0

We have used MTM as our agents for our entire Brighton portfolio for many years - the team consistently exceed expectations, how we wish that MTM had a branch in every area that we operate !! Nothing is too much trouble for them, Helen & Charlotte act as our own personal account managers and ... Read Full Review


What agent could do to change your mind?

Fantastic value for the fully managed services provided - MTM save us time that we can use in other areas of our businesses.


Comments on Agent Fees

Fantastic value for the fully managed services provided - MTM save us time that we can use in other areas of our businesses.

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I started working with MTM ...

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5 Star Review
UserName

By : 'Recommended'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN2

27 Jun 2016
People found this helpful0

I started working with MTM several years ago, after a particularly awful set of tenants almost wrecked the property. Since then, I am happy to say we have had a continuous string of carefully qualified tenants who have paid on time and always endeavored to leave it in good order. I have always ... Read Full Review


What agent could do to change your mind?

Higher than some in the area, in return for giving they deliver an excellent service, making then good value for money.


Comments on Agent Fees

Higher than some in the area, in return for giving they deliver an excellent service, making then good value for money.

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MTM Mange several properties ...

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5 Star Review
UserName

By : 'Mr'
Services : Letting( As a Owner )
Rent PCM : £1900
Would you recommend ? : Yes
Postcode : BN2

6 Aug 2014
People found this helpful0

MTM Mange several properties for me and I find Charlotte so proffeshional in her dealings with my self and the ocupiers. All calls and e/mails are acted on imediatley and Charlotte has sorted out ordering new beds as needed and keeping the tenant in the loop as well as my self. The first house ... Read Full Review

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