Small enough to be truly responsive to your needs; young enough to be able to respond creatively to the challenges of the fast changing residential lettings marketplace; we are truly proud of the organisation we have created and believe you will love what we do!

Alexandra House, 307-315 Cowbridge Road East
0300 5000 601

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Properties for sale
Properties for rent
Areas covered
  • Cardiff

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Complaints Procedure

As a firm licensed by the
National Approved Letting Scheme, Adore Cardiff aims to provide the highest
standards of service to all landlords and tenants, but to ensure that your
interests are safeguarded, we offer the following: ÃƒËœ  If you believe you have a
grievance, please write in the first instance to Gemma Watkins at the address below: Gemma WatkinsTaff Housing Association307-315 Cowbridge Road EastCardiffCF5 1JD ÃƒËœ  The grievance will be
acknowledged within 3 working days and then investigated thoroughly in
accordance with our established procedures. A formal written outcome of the
complaint will be sent to you within 21 days. If we require longer than this
timescale we will advise you in writing and confirm our revised response date. ÃƒËœ  If you remain dissatisfied
with the result of the internal investigation, please contact Elaine Ballard,
Chief Executive, Taff Housing Association, who will review the complaint.  ÃƒËœ  Following the conclusion of
our in-house review we will write to you with a final written statement. ÃƒËœ  If you are dissatisfied
with the conclusion of the in-house review of the complaint, you can refer the
matter to the The Property Ombudsman, Milford House, 43 – 45 Milford Street, Salisbury,
Wiltshire, SP1 2BP 

Last updated at 9:43 AM 08/08/2013 by Joe Nicholson

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