address properties
2.3/5, 51 reviews
35% recommended
100% lettings valuation accuracy
54% lettings fee satisfaction

Property Features

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Latest Reviews

 View all Reviews 51
9th Nov 2023
reviewed by 'Ellie'
“Having lived with address properties for 2 years I can honestly say I have never experienced such incompetence in my life. ......”
26th Jan 2023
reviewed by 'Jane'
“DO NOT LIVE WITH THIS COMPANY This is probably one of the worst estate agents I have ever lived with. ......”
15th Aug 2022
reviewed by 'ian'
“I can't find another word to describe this agent apart from DISGUSTING. This communication with clients and among themselves are ......”
26th Jul 2022
reviewed by 'Thomas'
“Absolutely awful experience. Ignored issues for months, including refusing to change the broken bathroom light for 3 months despite requests. Multiple ......”
8th Jul 2022
reviewed by 'Alice'
“Had a dodgy old boiler which had to constantly be fixed. When it finally broke, left without a boiler for ......”
22nd Dec 2021
reviewed by 'Tayyab'
“Extremely poor service. Left me without electric and no heating with no interest in fixing. The worst maintenance team I’......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 100% 54% £325 £4,160
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 14 31 0 0 0 0 1 2
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

No Properties

address properties Branches (view all 2)
Mossley Hill, L18
Mount Pleasant Liverpool, L3

“An absolute joke of a company...”

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Nov 09,2023
Minithumbdown
By: 'Ellie'
Nov 09,2023
0 people found
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Having lived with address properties for 2 years I can honestly say I have never experienced such incompetence in my life. No communication between staff members and residents, ignoring emails and just not dealing with issues. We've been told 3 times someone will be out to deal ...
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“DO NOT LIVE WITH THIS COMPANY This is probabl......”

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Jan 26,2023
Minithumbdown
By: 'Jane'
Jan 26,2023
1 people found
this helpful
DO NOT LIVE WITH THIS COMPANY This is probably one of the worst estate agents I have ever lived with. They will use any minor opportunity to take your money knowing full well most of their customers are students. They ignore issues for months. My ...
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“Pure disgrace, stay away...”

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Aug 15,2022
Minithumbdown
By: 'ian'
Aug 15,2022
1 people found
this helpful
I can't find another word to describe this agent apart from DISGUSTING. This communication with clients and among themselves are literally horrendous. Booked a viewing, walked 40 minutes from the city centre and was told in the last minute it'd to be cancelled because no one ...
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“Absolutely awful experience. Ignored issues f......”

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Jul 26,2022
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Liam
By: 'Thomas'
Jul 26,2022
1 people found
this helpful
Absolutely awful experience. Ignored issues for months, including refusing to change the broken bathroom light for 3 months despite requests. Multiple appliances broke in the house multiple times and staff were unfriendly and unhelpful, Liam in particular is condescending with an inflated ego. Don't go near ...
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“Terrible service...”

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Jul 08,2022
Minithumbdown
By: 'Alice'
Jul 08,2022
0 people found
this helpful
Had a dodgy old boiler which had to constantly be fixed. When it finally broke, left without a boiler for months. Still waiting now..had a leak behind my fusebox a couple of months back. Asked for an emergency visit from maintenance. Took 2 emergency days ...
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“Extremely poor service. Left me without elect......”

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Dec 22,2021
Minithumbdown
By: 'Tayyab'
Dec 22,2021
1 people found
this helpful
Extremely poor service. Left me without electric and no heating with no interest in fixing. The worst maintenance team I’ve ever come across. Extremely frustrating to deal with....
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“Rude staff when enquiring about a property....”

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Oct 26,2021
Minithumbdown
By: 'Kaisa'
Oct 26,2021
0 people found
this helpful
This morning, I called address properties to enquire about a flat that had been advertised by them. I started the call by saying “hiya, I’d just like to enquire about a flat advertised by yourselves on duke street for £33pppw” to which the lady ...
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“If you don't use a fridge, enjoy damp walls a......”

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Oct 06,2021
Minithumbdown
By: 'Victoria Rudd'
Oct 06,2021
0 people found
this helpful
If you don't use a fridge, enjoy damp walls and like living with mice then 5 stars!! Upon moving in our fridge was completely broken - it remained broken for 7 WEEKS! As students we were passed from one person to the next and given various excuses ...
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“The definition of incompetence. Our boiler broke and was wasting ......”

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Sep 09,2021
Minithumbdown
By: 'Jacob'
Sep 09,2021
0 people found
this helpful
The definition of incompetence. Our boiler broke and was wasting hot water for months. They failed to organise repair and ended up charging us over £500 for going over the energy cap. They do not take responsibility for their job. We had no hot water for 6 ...
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“Absolutely appalling customer service. We had......”

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Aug 20,2021
Minithumbdown
By: 'Lucy'
Aug 20,2021
0 people found
this helpful
Absolutely appalling customer service. We had a hole in our ceiling for 4-6 months and this was an electrical hazard due to their being a leak near exposed wires. The maintenance team advised us the toilet was never actually properly attached and this is why ...
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“Avoid at all costs....”

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Jun 03,2021
Minithumbdown
By: 'Rosario'
Jun 03,2021
0 people found
this helpful
Please find an alternative to these jokers for your own sake. Completely disinterested and incompetent with any problems or concerns you may have. Avoid at all costs....
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“??? unfortunately cannot give a zero. Do n......”

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Sep 27,2020
Minithumbdown
By: 'Victoria'
Sep 27,2020
0 people found
this helpful
??? unfortunately cannot give a zero. Do not answer emails. My freezing cold step daughter rang me as I used to work in lettings to ask my advice. This agent is WRONG on all levels. This Agent think that the landlord is right to have control ...
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“Very rude staff. Never respond to emails. Thr......”

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Sep 22,2020
Minithumbdown
By: 'Beth'
Sep 22,2020
1 people found
this helpful
Very rude staff. Never respond to emails. Threaten to give away the house if documents cannot be sent within 24 hours. Arrange daily viewings to the property with less than 24 hours notice but never inform about viewings being cancelled....
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“Awful, without hot water for 2 months......”

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Sep 15,2020
Minithumbdown
By: 'Cameron'
Sep 15,2020
0 people found
this helpful
Awful, left us without hot water for 2 months. Property was at such a low standard for £1040 a month. No curtains, WIFI and broken doors (was 'fully furnished'). The worst service I have ever used. People should avoid them at all costs....
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“Terrible...”

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Jan 04,2020
Minithumbdown
By: 'Dhikshitha'
Jan 04,2020
0 people found
this helpful
Most horrible, unorganized agency I’ve ever been with. They never return calls or do anything on time. Such rude staff as well. Save yourself the trouble and find somewhere else....
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“Worst renting agency!!...”

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Nov 17,2019
Minithumbdown
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Abby
By: 'Abby'
Nov 17,2019
1 people found
this helpful
Wish I could give them zero stars for how terrible they have been. I’ve been living in a property since July 2019 which address was responsibility for maintenance, complaints, etc. Since then the landlord has actually cancelled their contract with address and is dealing with ...
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“Worst service I have ever experinced...”

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Sep 25,2019
Minithumbdown
By: 'Rebecca'
Sep 25,2019
6 people found
this helpful
I have given address properties 1 star out of 5 because it is not possible to give them 0. I lived as a student in one of their properties for a total of two years and I have never in my life experienced customer service so inefficient and ...
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“Address Properties are a shambles.This is b......”

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Sep 07,2019
Minithumbdown
By: 'M'
Sep 07,2019
5 people found
this helpful
Address Properties are a shambles. This is by far the worst estate agents I have ever worked with. I have only dealt with minimal staff and can't say that my experience is a fair reflection of all those who work there but my experience has ...
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“Honestly so grateful and thankful to them...”

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Jul 01,2019
Minithumbup
By: 'Lauren'
Jul 01,2019
1 people found
this helpful
Honestly couldn’t thank address properties enough. We were due to move out but our new letting agent has repeatedly let us down, messing us about with contracts and guarantor forms. It’s been a week since we were due to move in and we ...
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“The worst estate agents I have ever used....”

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May 23,2019
Minithumbdown
By: 'Fred'
May 23,2019
2 people found
this helpful
Address properties is by far the worst estate agents I have ever used as a student or as a normal tenant. They were slow to fix any problems but by far the worst trait was the fact they attempted to charge tenants for damage pre-existing. ...
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Comment on agent fees
Agent fees were reasonable
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“Great Agency...”

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Dec 31,2018
Minithumbup
By: 'Halima'
Dec 31,2018
0 people found
this helpful
Everybody at Address is always very helpful, I had some issues when I first moved into my property but they where quick to resolve and nothing was ever to much for them, I would definitely recommend to anybody looking for student accommodation....
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Comment on agent fees
Good
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“excellant...”

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Dec 06,2018
Minithumbup
By: 'Jade'
Dec 06,2018
2 people found
this helpful
Had a great experience, very polite over the phone and very helpful, would go out of there way to make sure that you were happy....
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Comment on agent fees
good
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“excellant...”

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Dec 06,2018
Minithumbup
By: 'Jade'
Dec 06,2018
0 people found
this helpful
Had a great experience, very polite over the phone and very helpful, would go out of there way to make sure that you were happy....
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Comment on agent fees
good
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“AWFUL...”

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Nov 30,2018
Minithumbdown
By: 'tenants18'
Nov 30,2018
2 people found
this helpful
Currently live in an Address Properties property. They are AWFUL!!! Complained multiple times about several issues which pose a health and safety issue (such as our back gate being broken, so anyone can enter the property!) and nothing has been done since we first complained ...
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Comment on agent fees
Overpriced.
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“Excellent...”

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Nov 23,2018
Minithumbup
By: 'Iesha'
Nov 23,2018
0 people found
this helpful
Really good service staff where really helpful highly recommend this company students new to Liverpool this is definitely a company you want to use...
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Comment on agent fees
Good
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“Fantastic Agency...”

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Oct 29,2018
Minithumbup
By: 'Jody'
Oct 29,2018
2 people found
this helpful
I have lived with Address Properties for the last year everybody in the office is always really helpful and understanding of any of the issues we have. Me and my partner decided to live together for the final year of uni and are so excited ...
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Comment on agent fees
Good
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“Rubbish agency - avoid at all costs...”

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Aug 26,2018
Minithumbdown
By: 'Kensington'
Aug 26,2018
5 people found
this helpful
Promised lots of modifications to our house before we moved in - absolutely none happened. Had to email, call, visit the office etc. several times before any issues with the house were fixed, or money they owed us paid. To top it all off; at ...
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“Stay away...”

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Aug 17,2018
Minithumbdown
By: 'Parent'
Aug 17,2018
4 people found
this helpful
Having just handed back a property to them I can honestly say they are shocking!!! Trying to bill me for photographed damage....try and get the right house. Quite incompetent when after all your business is housing!...
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Comment on agent fees
Bad
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“Great Experience...”

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Aug 14,2018
Minithumbup
By: 'Holly'
Aug 14,2018
1 people found
this helpful
Last year me and my five friends where looking for a student property for our second year at university. Address Properties where so helpful in helping us find our ideal house, they showed us lots of different properties until we found the one perfect for ...
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“Horrendous agency...”

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Jul 31,2018
Minithumbdown
By: 'Ciara'
Jul 31,2018
4 people found
this helpful
We had so many problems with this letting agency. The staff are very rude and take weeks to get back to any enquiry. We were left without hot water for three weeks , having to wash ourselves in the sink!! When we arrived to the property ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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