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    Lucy Morton
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Aug 20,2017
Minithumbdown
By: 'LTS'
Aug 20,2017
1 people found
this helpful
Very poor communication and response to all maintenance requests takes weeks not days , eg leaking roof ! , unsafe electrics , ratsin garden...
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Aug 12,2017
Minithumbdown
By: 'Angry Parent'
Aug 12,2017
4 people found
this helpful
Avoid at all costs, absolutely disgusting service. Takes weeks if not longer to address issues in properties, such as repairs to downstairs windows! Have been waiting weeks for a response to an email asking for clarification on charges raised after my daughter vacated a property. If you're a parent of a student looking for property to rent in Liverpool - I would advise you NEVER use this shambles....
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Comment on agent fees
Not worth paying - as they're not worth using
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Aug 02,2017
Minithumbdown
By: 'Kempston residents'
Aug 02,2017
3 people found
this helpful
Absolutely shocking, slow to reply to emails, phone calls etc. Slow to replace maintenance issues. Don't communicate with one another, get figures and payments wrong consistently. *Ridiculously inaccurate with our end deposit valuation....
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Comment on agent fees
Very bad
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Aug 02,2017
Minithumbdown
By: 'Disgusted Parent'
Aug 02,2017
1 people found
this helpful
Property our daughter has moved into is dirty & damaged. Filthy freezer, floors, carpets & Windows. Marked & cigarette burns on sofa. No dining room chairs. Shower silicone sealant black, fridge door dented all over, freezer drawer selotaped to hold it together. Burns on bedroom carpet. Broken door handle. Their agents response it's in the contract it's pre used property. Oh yea? There's a difference between pre used & dirty & unrepaired condition. You had the whole of July ...
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Comment on agent fees
Appalling amount of money for abysmal accommodation. These 5 girls have paid rent for July for u to prepare it into a habitable & acceptable condition. They couldn't move in until 1.8.17.
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Jul 29,2017
Minithumbup
Lucy Morton
By: 'Luke Allison'
Jul 29,2017
0 people found
this helpful
5/5 locked out late at night and was very happy to help and very swift to respond, managed to get us back inside Swiftly. Top quality staff and a very good letting agent....
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Comment on agent fees
Good
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Jul 19,2017
Minithumbdown
By: 'M'
Jul 19,2017
1 people found
this helpful
Got my details wrong and therefore I was left clueless for a few months and didn't know they had stop being the representative of the owner, I was only made aware after 2 payments that they were no longer receiving payments. This also lead me to have to directly contact the deposit company since they could never send me the details due to their mistake....
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Comment on agent fees
Standard.
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Jun 30,2017
Minithumbdown
By: 'Humphrey'
Jun 30,2017
0 people found
this helpful
Worst estate agents going. Took all our deposit from us for ridiculous reasons. Never kept to their word and plain rude staff....
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Comment on agent fees
bad
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By: Alex
Jul 01, 2017
View all comments (1)
I am unsure as to what property you where a tenant of ours at (and if you actually where a tenant) so as it stands I am unable to respond with specifics, however I will note that I can confirm the following: 1) We are unable to take tenants deposits without both sides agreeing. Your comment is therefore false. Failure to come to a mutual agreement would result in the decision being made by an impartial arbitrator. This is a government scheme set up to ensure fair play when it comes to deposi ...
Feb 09,2017
Minithumbdown
By: 'LiverpoolStudent'
Feb 09,2017
2 people found
this helpful
Worst estate agents ever. They couldn't organise a piss up in a brewery. We had 5 planned viewings with them, they turned up without keys for most properties so we wasted time driving to each house. When attempting to book a following viewing the day after the staff were rude, rude, rude. Don't understand how they get any clients....
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Comment on agent fees
Average
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Jan 09,2017
Minithumbup
By: 'no'
Jan 09,2017
1 people found
this helpful
Have had constant problems since getting a property from AP. The first house we agreed we were told wasn't going to be built in time (after paying our deposit.) We later were given a flat which we were told would be ready in time. After signing the contract, were told it will only take a few weeks to resolve, 4 months later - builders are still constantly coming in and out. Constant problems with being promised wifi - a necessity for a student in order to finish assignments We told them at ...
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Dec 20,2016
Minithumbdown
By: 'dont trust ap'
Dec 20,2016
0 people found
this helpful
16/12/2016: WORDT EXPERIENCE EVER!!!!!!!!!!!!!! Address properties are the worse, don't go with them. There was problems with sorting my guarantor and paying my rent, there was mouldy mattresses, broken lights and heaters. broken boiler- on-going and many other problems. AND IM NOT THE ONLY ONE WITH ADDRESS PROERPTIES WHO HAVE HAD PROMBLEMS. DO NOT TRUST...
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Comment on agent fees
bad
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Aug 03,2015
Minithumbdown
By: 'Frustratedtenant'
Aug 03,2015
4 people found
this helpful
Dealing with address Properties has been one of the most frustrating experiences of my life and it has been like that from the very beginning. first of all when we where introduced to the property we where made several promises before we moved in for example, we wanted the lounge and bedroom to be repainted the kitchen to be clean, the broken glass cemented onto the walls to be removed and the all the sealant in the bathroom to be redone as it was black and failing, also we requested that a boo...
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Jul 15,2014
Minithumbup
By: 'Do not trust AP'
Jul 15,2014
3 people found
this helpful
I am a student. Address properties stole my deposit arguing that I was liable to pay council tax. I was only told that I needed to pay council tax at the end of the lease. No council tax invoices came under my name during the term. I was under a HMO individual contract for a room sharing the common rooms of the flat with other students and one worker. Most of the students didn't know that this person was a worker indeed. At the end of the term Address properties pretended didnt know that this pe...
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Dec 27,2013
Minithumbdown
By: '49m7'
Dec 27,2013
5 people found
this helpful
Worst Estate agents ever. From the moment we viewed the house we were lied to. Constant empty promises, and they couldn't care less. Especially Alex. Worst house ever, i wouldnt wish my worst enemy to live in, pleasing to the eye, constant underlying issues. Dont waste your time ...
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