Acres Estate Agents

1.80/5 rating 10 reviews
  • 60% valuation accuracy
  • 20% recommend
  • 60% fee satisfaction
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    Victoria Whipps
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    Julie Sargeant
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May 25,2017
Minithumbdown
By: 'Dee'
May 25,2017
1 people found
this helpful
I don't normally write reviews, especially bad ones, but my experience as a potential buyer with the Acres was diabolical, so I feel I have the duty to warn those who might want to hand their porperies for Acres to sale. From the first point of contact: I rang 4 times over two weeks to book my viewing but every time they answer the phone I be told the lady in charge of that property wasn't available,sometimes they will tell me they will get back to me but I never heard anything back. Until I...
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Not even be considered
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Feb 13,2017
Minithumbdown
By: 'Unknown'
Feb 13,2017
1 people found
this helpful
I wouldn't normally write a review but I feel that strongly about the experience. I've never known anything like it! Staff were rude, unprofessional and unhelpful. Tenants treated as second class citizens - seriously do not waste your time and money on them! Go to a properly run agency where they know what they are doing and also value you as a tenant and customer!...
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Comment on agent fees
bad
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Nov 29,2016
Minithumbup
By: 'HH'
Nov 29,2016
1 people found
this helpful
Excellent service - found tenants for my property quickly, comprehensive inventory, good communication regarding move in dates and referencing, and always pleasant and polite....
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Reasonable fees
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Nov 23,2016
Minithumbup
By: 'AC'
Nov 23,2016
0 people found
this helpful
I received excellent service from the Acres letting team whilst renting out my property, took all the stress out of it...
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Jul 18,2016
Minithumbdown
By: 'Anon'
Jul 18,2016
3 people found
this helpful
absoloute shocking level of service from this estate agent all nice when they are getting money of you but that soon changes. They are very rude and do not have private rented tenants interests at heart! i would never use this estate agent again and would advise most not to use it either! they are very unprofessional and Julie especially is very arrogant if you want anything done as a tenant dont expect them to help in anyway and dont expect to hear of them until your rent is going up! will be g...
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What agent could do to change your mind?
bad!!
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Comment on agent fees
bad!!
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Feb 15,2015
Minithumbdown
By: 'barnesy1977'
Feb 15,2015
3 people found
this helpful
PLEASE NOTE THAT ACRES FOUR OAKS HAVE 2 ENTRIES ON THIS WEBSITE - ONE FOR LETTINGS AND ONE FOR ESTATE AGENCY. THE ESTATE AGENCY ONE HAS MORE REVIEWS ON IT. Acres Lettings are the most appalling and unprofessional company I have ever had the misfortune to deal with in my life. I was a tenant of theirs and the number of unresponded to emails and phone calls is beyond belief. The manager of Lettings (Julie) is incredibly patronising and impolite. We had various issues with them, and ended up dec...
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Aug 06,2013
Minithumbdown
By: 'J Rowe'
Aug 06,2013
6 people found
this helpful
If you want to have to chase basic things like your statement and rent every month then Acres are the ones for you. All work quoted for at the premises goes to the same firm and always comes back very expensive, fence job quoted at £ 400 plus eventually organised by myself for £ 150. And don\'t dare question its quality once it is done.I\'m sure acres are great if you are a tenant however if you are a land lord honestly don\'t bother they are not interested in what you have to say....
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By: barnesy1977
Feb 14, 2015
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Acres response to this review states "We always try to source the best possible quotes for our clients and where possible obtain two quotes.". From personal experience as a tenant of theirs, this is absolutely rubbish. We didn't once have 2 quotes carried out for any single job that was carried out at the property in 15 months (and there were alot jobs carried out unfortunately). Most notably was when a company came around to repair electric gates and quoted £600 for a new circuit b ...
Apr 05,2013
Minithumbdown
By: 'stressed'
Apr 05,2013
5 people found
this helpful
After paying over £2100 admin fees, credit cheaks, deposit, 1st months rent and paperwork fee if we phoned to ask for things to be done in property ie damp she\'s say it was lifestyle damp after replacing 2 cots, 3 single beds and 2 double beds all brand new and ended up damp they finally got a surveyer out who did not look at damp just looked at his clip board after another 6 weeks and me phoning office yet again she said to me he agreed with me. I also phoned in sept to say the floor was...
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By: Anon
Jul 03, 2017
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It took Acres 2 years to reply to this comment to " defend" themselves! Says it all really , dealt with them on a number of occasions and the manager is rude, arrogant, tells lies and couldnt organise an egg and spoon race! ...
Jun 04,2012
Minithumbdown
By: 'Tiziano'
Jun 04,2012
4 people found
this helpful
Their only interest is to let the property and get the commission. They did lie about maintenance work that they said the landlords would carry out but never did. They also put in the inventory a washing machine that wasn\'t there at the time. They always side the landlord regardless if right or wrong because, as stated by themselves, "the landlord is the client". On top of that they do have a very patronising attitude borderline unrespectful. Definitely I will never use them again. A...
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By: Tiziano
Feb 20, 2015
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I am afraid that the information stated by the agent is wrong, the tenancy was fully managed by ACRES Lettings and I am actually shocked that it has taken them 3 years to reply to my review. ...
Apr 23,2012
Minithumbdown
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Victoria Whipps
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Julie Sargeant
By: 'Donna'
Apr 23,2012
4 people found
this helpful
Acres Lettings charges extremely high fees for the poor quality of service they provide. They charge the highest fees in the area and you would expect first class service for that money. Just to mention a few examples: the inventory lacked detail and was "extremely" inaccurate, the utility bills were incorrectly transferred and I did not get to see the tenancy agreement until the day I moved in. Whilst they have been appointed to manage the property, they do very little to solve proble...
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By: dipz946
May 08, 2012
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Absolutly terrible. The staff are all 2 faced, and definatly dont have the customers best wishes, as they should. We bought a house, they did not help us negotiate, lied to us about how long the house had been vacant for and the state of heating etc. they know we had children and only 2 days to move in, but do decency at all. we moved in to be landed with a £2500 bill, for the electric work, boiler work and huge water leaks in the bathroom and kitchen. They lied outright. would never use ag ...



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