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2.6/5, 30 Reviews
57% Recommended
100% sales valuation accuracy
67% letting valuation accuracy
59% sales fee satisfaction
59% letting fee satisfaction
Acquire Properties
Royal Glen Park, Derby, Derbyshire
DE73 5XE
01332 700 362
No procedure set.
Last updated at 9/13/2018, 8:28:33 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 59% | £175,000 | £175,000 |
| Lettings | 67% | 59% | £563 | £1,075 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 1 | 7 | 11 | 4 | 0 | 0 | 0 | 1 | 4 |
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James
Josh
By : 'Phil'
Branch : Burton Upon Trent, 182 Station Street
Services : Sales( As a Vendor )
Sold price : £175000
Would you recommend ? : Yes
Postcode : DE13
Friendly, efficient, working beyond expectation, nothing too much trouble Achieved outcome as soon as was possible ... Read Full Review
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By : 'jo_coles@hotmail.com'
Branch : Chellaston, Royal Glen Park
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE73
Absolutely fine until it comes to moving out and then they will rob you blind and state that you haven't left the property how they expect you to. Missed a few cobwebs and a bit of dust and they charge you a full days cleaning. Absolute rob dogs Different story when it comes to you ... Read Full Review
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Roberta
By : 'Sally'
Branch : Burton Upon Trent, 182 Station Street
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : DE65
Excellent communication from Roberta. Very professional and polite. Kept me well informed. I like to know what's happening now and next and can be an impatient pain in the butt. Very please with the speed and service I ... Read Full Review
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Isobel
By : 'Jim'
Branch : Chellaston, Royal Glen Park
Services : Letting( Property Management )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : DE1
Beth and Isobel worked really hard getting the interiors and the patio up to an excellent standard and then found tenants in these uncertain ... Read Full Review
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Beth
By : 'Sharon'
Branch : Chellaston, Royal Glen Park
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DE73
Excellent service throughout our whole process of letting a new property. Beth and the whole team are so lovely and very professional. Thank you so ... Read Full Review
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By : 'Sally'
Branch : Chellaston, Royal Glen Park
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : DE3
Staff are very friendly and attentive. They always respond to our thoughts, and they are honest. Our flat we are renting is warm, and quiet, as advertised. I was excited to move in - I was beginning a new job with the NHS and finding a place quickly was important to me. I was even happier that ... Read Full Review
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By : 'Sandra'
Branch : Chellaston, Royal Glen Park
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : DE24
Just left one of there properties seems I have had the same problem withheld my deposit came up with faults that were certainly not there when I left trying to hold my whole deposit eg 20 pounds for a missing lightbulb dont even think harrods charge this do not rent through these people after 4 ... Read Full Review
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By : 'Claire'
Branch : Derby, Croft House 51 Ashbourne Road
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : DE6
Absolutely disgusted with this company!! I Was one of the first to ring up to view a property, I got told they hadn't got a viewing date but I would be one of the first people to ring and book one in. I rang up today to be told they had an open afternoon yesterday and that they had all 4 had ... Read Full Review
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By : 'Kat'
Branch : Burton Upon Trent, 182 Station Street
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : No
Postcode : NN5
We booked viewing as property shown on advert was "available now"... On viewing we quickly found out this was not the case. Property still needed carpets/flooring fitting. We were assured that this will be ready for us to move in just before Xmas. We decided to proceed with holding ... Read Full Review
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By : 'Trina'
Branch : Burton Upon Trent, 182 Station Street
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1075
Would you recommend ? : No
Postcode : DE13
Awful experience trying to rent a property with this incompetent money grabbing company. Manager does not respond regarding complaint. Refusal to give my holding fee back when it's their fault it went over the time scale because incompetent staff are unable to read emails and not give updates. ... Read Full Review
By : Pete
9 Dec 2019Highly recommend, especially Josh. Assisted with taking me to and from viewings and was very informative when looking round the properties. Will definitely be using...
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By : 'Sam'
Branch : Burton Upon Trent, 182 Station Street
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : DE22
I reiterate Annoyeds comments in that I had exactly the same terrible experience from Acquire. Just to cut a long story short I rented a property and reported repair Boiler for No Hot water, reports were logged and then they have taken 17 days to fix the issue during peak winter (december & ... Read Full Review
Bad
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By : 'Extremely'
Branch : Burton Upon Trent, 182 Station Street
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : No
Postcode : DE15
We reiterate Annoyeds comments in that we have had exactly the same terrible experience from Acquire. Just to cut a long story short we rented a property and had nothing but issue after issue. Maintenance reports were logged and then closed with nothing being done, the house was damp with walls ... Read Full Review
Bad
By : Annoyed
29 Feb 2020I can confirm this is the same experience I had with Acquire properties.They have basically lied about the state of the house saying it wasn’t clean when I left it in a cleaner condition that...
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Liam
By : 'Great'
Branch : Burton Upon Trent, 182 Station Street
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : DE13
So I am settled into my lovely new house- all thanks to aquire. Especially Liam who has dealt with everything for me and ofcourse James who was at the property when I went to view it and again for a second viewing. It was my first time with a letting agent after I had an awful experience 4 years ... Read Full Review
Fair
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Louise
By : 'V.M'
Branch : Chellaston, Royal Glen Park
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DE73
Streets ahead of any estate agent I have used over a 30 year period - excellent lines of communication maintained between buyer, seller and solicitors expedited sale and ... Read Full Review
Very reasonable for service provided
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By : 'Chloe'
Branch : Chellaston, Royal Glen Park
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : DE73
Absolutely shocking. Viewed a property and filled in the application, and even stated that my job was as and when, as I am the nurse bank so don't know my exact hours as they change. Was told it was fine, 'just put an average' they said. I hadn't even started my 1st shift yet! But assured me and my ... Read Full Review
BAD
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By : 'Mona'
Branch : Burton Upon Trent, 182 Station Street
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : DE14
I contacted them several times as I was interested in few properties they are letting, I will move soon to Burton, I received an encouraging reply at first and an offer to arrange for a viewing but then nothing... no calls, no text, no emails. I called them several times, they always promise to ... Read Full Review
At least to show some respect and transparancy, If let was agreed about a property, state so, if not interested in a particular customer to mention the reason. If they are too busy to accomodate another customer, please say so. And over all, please do not take over good properties to just make them stagnant in the market, this is just unfair for everyone.
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By : 'Annoyed.'
Branch : Burton Upon Trent, 182 Station Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE13
I have never felt the need to write a review about anything until dealing with this company. Experience was so poor and stressful I feel I must share. Acquire were fine as letting agents as long as you wanted absolutely nothing from them. Maintenance issues were reported over and over again with a ... Read Full Review
- Communication between agents - Answer emails and return phonecalls - Follow up on maintenance problems - Give warnings for flat checks - Not charge such extortionate fees - Return deposits promptly - Learn how to speak to clients politely. Would much prefer honesty to hostility and allegations if something has gone wrong.
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By : 'Beth'
Branch : Burton Upon Trent, 182 Station Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DE15
This agent treated us despicable as tenants, and speaking as a tenant their property management is not worth the money that they "*" extract from the "*" landlords. I had to take this agent to court for where they were issued with a CCJ for unlawfully withholding my deposit. ... Read Full Review
By giving my deposit back on time, carry out property maintenance when told about a problem, some people just shouldn\'t be working in the public sector. Extremely poor customer service.
By : Adrian
24 Jun 2019Had the same problem, a month after moving out I had to hound them for my deposit back after being told lies and fobbed off...
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By : 'Mr.'
Branch : Burton Upon Trent, 182 Station Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DE14
The team at acquire were brilliant, they were very attentive and helpful and met with my criteria. The agent who dealt with me was very helpful, i was having difficulty trying to procure a property for rent in the location i was looking, but thanks to the agent and staff at acquire they found me a ... Read Full Review
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Lauren
By : 'Chris'
Branch : Burton Upon Trent, 182 Station Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : DE15
Lauren (Acquire) was very helpful and accomodating in the fact I work away so my viewing/s was done at the weekends at a time to suit me. All correspondences and paperwork was sent and dealt with via email and helped me through the whole process and nothing was a problem. Main paperwork and ... Read Full Review