Acorn Group Estate Agents
2.3/5, 158 reviews
35% recommended
67% lettings valuation accuracy
47% lettings fee satisfaction

Property Features

As one of London and Kent's most successful property companies with over 30 offices and divisions, we strive to deliver a service that is unparalleled by our competitors. show more As one of London and Kent's most successful property companies with over 30 offices and divisions, we strive to deliver a service that is unparalleled by our competitors.

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2024 allAgents People Awards


Latest Reviews

 View all Reviews 158
10th Feb 2024
reviewed by 'Ray'
“Terrible service, constantly given the run around to the point where I missed out on another property with another letting ......”
25th Jan 2024
reviewed by 'rustam'
“Have not seen a worst estate agent in my life....”
4th Dec 2023
reviewed by 'Sammy'
“I really had a bad experience and regret rent from acorn I will never recommend acorn to even my pet ......”
23rd Nov 2023
reviewed by 'Charlotte Edwards'
“Acorn have been my property agent for a while and whilst the customer service has been ok, within the past 6 ......”
26th Jun 2023
reviewed by 'Mo'
“I want to share my terrible experience with Acorn Group Gravesend, agent name is Izzy. My wife and I were ......”
17th Jan 2023
reviewed by 'Lalatendu'
“I hired Acorn for managing my property in Dartford. Unfortunately, have ended up in a situation where the tenant brought ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 67% 47% £775 £1,820
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
19 20 20 46 11 7 2 4 4 25
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 16:30
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Estate agents
Letting agents
Latest Properties

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Acorn Group Estate Agents Branches (view all 31)
Bermondsey, SE1
Bexley Heath, DA6
Bromley, BR1
Bromley, BR1
Bromley, BR2
Bromley, BR3
Bromley, BR6
Bromley, BR7

“Renting with corn has been the worst experience I have ......”

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Aug 03,2013
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Sarah
By: 'Upset'
Aug 03,2013
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Renting with corn has been the worst experience I have had in London to date!! I loved my flat when I saw it but from the very begining acorn were unreliable. We had to show ourselves around the property and after we had signed and ...
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“My experience was Acorn was a good one which I ......”

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Jul 18,2013
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By: 'L'
Jul 18,2013
0 people found
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My experience was Acorn was a good one which I attribute to the responsiveness of Kathleen Milne in addressing whatever issues arose and doing what I believe was utilizing her best efforts to get directives from landlord and actioning as required....
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“As a landlord, i would advise you not to use ......”

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May 13,2013
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By: 'RaulM'
May 13,2013
1 people found
this helpful
As a landlord, i would advise you not to use this company in any capacity. From day one, they have been nothing but a burden to me. On the day they moved tenants into my property, they lost the keys, and broke the gas tap. ...
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What agent could do to change your mind?
He could have refunded my entire 3 years. they didnt do what i paid them to do, so a total refund is all i would accept as the right thing to do. anything less would be an insult. I simply detest this company for what they have put me through since that god forsaken day that i agreed to do business with them.
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“My agent was Kathleen Milne at Acorn who was always ......”

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Feb 15,2013
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By: 'Roger'
Feb 15,2013
0 people found
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My agent was Kathleen Milne at Acorn who was always professional, courteous and responsive to enquiries and above all dealt promptly with any queries that I had, which is a rare commodity these days. My checkout from the property was seamless and my deposit was ...
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“Our experience of Acorn has been absolutely terrible from the ......”

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Feb 04,2013
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By: 'Olivia'
Feb 04,2013
2 people found
this helpful
Our experience of Acorn has been absolutely terrible from the beginning. It started with turning up at the property twice for viewings and the tenant wasn't expecting us (Acorn had confused the the day in the text message the first time). Acorn would "lose" documents ...
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“I have rented properties via lettings agents for many years. ......”

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Jan 19,2013
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By: 'VERY'
Jan 19,2013
4 people found
this helpful
I have rented properties via lettings agents for many years. This is my first time with ACORN, and this has been my WORST experience ever. They have been very inefficient in dealing with a rental application- after promising a fast and efficient service (and happily ...
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By: ACORN SUCK
Jun 21, 2013
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Acorn are by far the worst estate agency I have ever had the misfortune to deal with. |As a landlord I would advise both landlords and tenants to avoid having to deal with them at all costs. Their property management team is appauling, I have received the worst customer service levels I've ever encountered. ...

“My wife and I are just glad with what we ......”

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Jan 06,2013
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Christine
By: 'Govindra'
Jan 06,2013
0 people found
this helpful
My wife and I are just glad with what we have got as service from the Staff member Christine Delahunty. I can't tell about Acorn but this woman was fantastic in delevering the service that has helped us a lot. From the beginning to the ...
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“I have no experience of letting and after my baby ......”

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Dec 06,2012
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gemma
By: 'Lin'
Dec 06,2012
0 people found
this helpful
I have no experience of letting and after my baby was born I decided to let out my flat. Unfortunatly my tennant turned out to be a disaster who damaged the property, sub let and caused a general nusience to my neighbours. I have found ...
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“Accorn was very effcient at letting my property. However I ......”

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Dec 05,2012
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Michelle
By: 'Florent'
Dec 05,2012
1 people found
this helpful
Accorn was very effcient at letting my property. However I enountered a few issues in the management of the property. Issues were gaps in the communication, high turnover of property managers (had 4 in 1 year!) and slow turn around. But I have to say that at ...
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“I am delighted to inform that after a long disappointing ......”

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Nov 22,2012
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Katie
By: 'BF'
Nov 22,2012
0 people found
this helpful
I am delighted to inform that after a long disappointing experience with the previous agents managing my property finally the present property manager (Ms Katie McGill) had responded to my inquiries with diligence and pleasantly. To retain clients at Acorn this way of treatment should ...
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“I have dealt with both Kathleen and Karl as both ......”

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Nov 21,2012
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By: 'Melvin'
Nov 21,2012
0 people found
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I have dealt with both Kathleen and Karl as both landlord and tenant. They have always been polite and professional, naturally I am very worried person but my fears were dealt with impeccably. I have used agents before and not had a bad experience but ...
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“We highly recommend Michelle Palmer for her excellence and dedication ......”

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Nov 21,2012
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Michelle
By: 'Mr'
Nov 21,2012
0 people found
this helpful
We highly recommend Michelle Palmer for her excellence and dedication in her work. Since Michelle took over the management of our property, we are thrilled with her assistance. Michelle has a polite and happy manner about her and her dedication in getting the job done, ...
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“I have found Kathleen to be professional, attentive and helpful ......”

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Nov 21,2012
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Katherine
By: 'Alan'
Nov 21,2012
0 people found
this helpful
I have found Kathleen to be professional, attentive and helpful in her work and have been able to rely upon her to assist with the regular tasks (such as property maintenance, finding and appointing contractors to complete agreed work, finding and vetting new tenants, regulatory ...
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“I found all the staff helpful, professional and courteous. In ......”

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Nov 21,2012
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kathy
By: 'JOHN'
Nov 21,2012
0 people found
this helpful
I found all the staff helpful, professional and courteous. In particular I was most impressed with the professionalism of Kathy and Samantha. Queries were delt with promptly, problems sorted and if they couldn't take my call when I rang they rang me back at the ...
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“We have been dealing with Gemma for some time now ......”

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Nov 20,2012
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By: 'M.'
Nov 20,2012
0 people found
this helpful
We have been dealing with Gemma for some time now as our Property Manager and has found her to be very prompt in comming back with solutions to various our queries, etc. This was very evident during the recent change of tenancy where she handled ...
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“I've been in the property for a few months now ......”

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Nov 19,2012
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Michelle
By: 'Peter'
Nov 19,2012
0 people found
this helpful
I've been in the property for a few months now and anything that has needed doing has been dealt with promptly and courteously by Michelle. When the drain was blocked outside and the front garden was being flooded with foul smelling water she got Thames ...
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“I rented a property from Acorn recently. It is the ......”

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Nov 16,2012
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Michelle
By: 'Julie'
Nov 16,2012
0 people found
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I rented a property from Acorn recently. It is the first property that I have rented and I must say that I was extremely happy with the service that I received. Michelle Palmer dealt with me and she phoned or emailed me regularly informing me ...
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“I have dealt with a young girl by the name ......”

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Nov 15,2012
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gemma
By: 'Chislehurst'
Nov 15,2012
0 people found
this helpful
I have dealt with a young girl by the name of Gemma Denvir, she has always been very polite, thorough and professional. She is a credit to Acorn and extremely helpful....
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“We have found Kathleen, quick to respond to any issues ......”

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Nov 14,2012
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By: 'Chris'
Nov 14,2012
1 people found
this helpful
We have found Kathleen, quick to respond to any issues raised by the tenants and they have been dealt with efficiently. We had one occasion when we would have preferred more feedback on how the situation was being dealt with, but found out afterwards it ...
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“We have been using Acorn as a letting Agent for 10 ......”

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Nov 13,2012
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By: 'Brian'
Nov 13,2012
0 people found
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We have been using Acorn as a letting Agent for 10 months as a landlord with a single property in the London area. A tenant was found very quickly, and passed all the tests well. So far, touch wood, that tenant has been very satisfactory, and ...
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“I found the service i received from Acorn to range ......”

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Nov 13,2012
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By: 'Dulwich83'
Nov 13,2012
0 people found
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I found the service i received from Acorn to range from good to bad. Part of the reason i went with Acorn was because i was promised a 'guarenteed rent' offer if i joined with them by a certain date, however i later discoved this ...
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“Acorn have been managing my property for 5 years. Since Kathleen ......”

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Nov 12,2012
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By: 'Victoria'
Nov 12,2012
0 people found
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Acorn have been managing my property for 5 years. Since Kathleen Milne took over my property I have found her to be efficient sending all paper work to me when requested. Always responds to emails. Always up dates me when rent has been recieved. This is ...
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“I found all the agents at the Rushey Green office (......”

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Nov 12,2012
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By: 'KLM'
Nov 12,2012
1 people found
this helpful
I found all the agents at the Rushey Green office (and Lewisham where I belieive Ms. Milne is based) to be professional, courteous and generally a pleasure to deal with. All my queries were answered promptly-and via email, which I'd specified as it is diffcult ...
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“Since signing the property to the management of Acorn a ......”

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Nov 11,2012
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By: 'Amos'
Nov 11,2012
0 people found
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Since signing the property to the management of Acorn a number of years ago, I have been very satisfied with the service provided by Acorn Management Services. The only down point I must add is on a number of occasions having to contact Acorn for ...
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“Acorn are the worst estate agents around. They do not ......”

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Nov 07,2012
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ANDRE
By: 'BadEstateAgent'
Nov 07,2012
3 people found
this helpful
Acorn are the worst estate agents around. They do not respond to maintenance issues, they did not meet the conditions of our offer when we moved in - it took months for us to get the property to a professionally clean standard. We were told ...
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What agent could do to change your mind?
Please see the above feedback.
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“We have had a very difficult relationship with Acorn since ......”

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Nov 06,2012
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By: 'The'
Nov 06,2012
1 people found
this helpful
We have had a very difficult relationship with Acorn since letting our property through them. The first tenant would not leave after rent arrears and threatend violence when confronted but eventually left , the second tenants were ok but we needed to spend over £4000.00 on redecoration ...
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“Wow what a difference in Acorn this year! There have ......”

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Nov 04,2012
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Karl
By: 'Helen'
Nov 04,2012
0 people found
this helpful
Wow what a difference in Acorn this year! There have been many trials and tribulations during my the past 11 years. My point of contact has always been via Peckham Rye Branch. So, you can imagine I have dealt with many agents during this time. I ...
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“I have rented from Acorn for 18 months and initially had ......”

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Nov 03,2012
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By: 'Roger'
Nov 03,2012
1 people found
this helpful
I have rented from Acorn for 18 months and initially had a few teething problems and some of the office staff appeared to be a bit "offish", however I more recently have had to contact Acorn on a couple of occasions and had no problems at ...
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“My Property Manager is very helpful and understanding. She ensures ......”

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Nov 02,2012
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Kimberley
By: 'Kimberley'
Nov 02,2012
0 people found
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My Property Manager is very helpful and understanding. She ensures that any issues are dealt with. I am very satisfied with the service and hope to have Kimberley Ellen as my property manager for a long time....
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“My dealings with Acorn span accross 10 years, I can honestly ......”

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Nov 02,2012
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Amy
By: 'Dan'
Nov 02,2012
0 people found
this helpful
My dealings with Acorn span accross 10 years, I can honestly say with conviction that they have always been polite, professional and honest with all communications. They also tend to move agents around on a regular basis, not sure if this is a good thing as ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Acorn Group Estate Agents

Regional Awards won by Acorn Group Estate Agents

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