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Acorn - New Homes

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Properties for Sale
Properties to Rent

“Poor......”

Sep 05,2018
Minithumbdown
By: 'Avoid...'
Sep 05,2018
1 people found
this helpful
Acorn Estates Bexleyheath branch - Poorly trained , inept and some staff just totally incompetent with very limited communication. One member of staff discussed other clients, whilst different staff discussed their colleagues with us....some showed absolutely no courtesy when on the phone. Before our lease ...
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“Awful service...”

Aug 29,2018
Minithumbdown
By: 'Max'
Aug 29,2018
0 people found
this helpful
Having handed over a huge amount of money, we expected to enter our new property with minimal problems and the opportunity to move in all our belongings. What we found, was a filthy flat filled with the previous owners belongings, with a dirty fridge, covered ...
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Comment on agent fees
Bad, I honestly cannot think what the fees went toward.
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“Unprofessional, badly advised did most of the work for Acorns...”

Aug 08,2018
Minithumbdown
By: 'Amanda'
Aug 08,2018
0 people found
this helpful
We was given all the old spill whilst Matt came to value our property, why they was worth the extra percentage etc as they go the extra mile, what fools we were. Totally unprofessional our property was non traditional construction, ( which is fine) but some ...
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Comment on agent fees
Expensive
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“466A Baring Road offer...”

Jul 05,2018
Minithumbdown
By: '466A Baring Road'
Jul 05,2018
0 people found
this helpful
First and foremost I am disappointed. I first view the property with Mo, and was pleased with what I saw. We asked mo some question about service charge and ect, we had to correct him, because we knew what he said was incorrect to our ...
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“Awful...”

May 09,2018
Minithumbdown
By: 'M C'
May 09,2018
1 people found
this helpful
Fees are astronomical and you don't even get a clean flat. And apparently it's standard with Acorn, my friend rented through them in Croydon and the flat was also dirty. Why lie? call it anything else but cleaning fee because you are not ...
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Comment on agent fees
Bad. Not worth the money
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By: Andrew Roberts
Jun 06, 2018
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Dear "MC", could you please call me to discuss as you are raising quite a few issues here which I would like to investigate. Thanks. Andrew Roberts - Customer Relations Manager - 020 8315 6929 Andrew.roberts@acorngroup.co.uk ...
Feb 17,2018
Minithumbdown
By: 'kennington'
Feb 17,2018
2 people found
this helpful
Apart from their habit of spamming all the houses in the area even when they have no junk mail signs, they have let me down on three occasions.Always promise - don't deliver.......
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Feb 13,2018
Minithumbdown
By: 'BC'
Feb 13,2018
2 people found
this helpful
It is by far the worst experience I have ever had with any tenancy. The lifts have only just begun to function and are still a bit dodgy after breaking down completely last June. For half the year the building had no working lifts. There ...
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Comment on agent fees
Fees are excessive. Paid for cleaning and my flat was dirty when I moved in.
Was this helpful? Yes
By: Andrew Roberts
Feb 15, 2018
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Dear "BC", I am sorry to hear about your experience and would like to try and help if I can. Would you be able to email me at Andrew.roberts@acorngroup.co.uk or call me direct on 020 8315 6922. Thanks. Andrew Roberts - Customer Relations Manager ...
Jan 17,2018
Minithumbup
By: 'Dirac'
Jan 17,2018
0 people found
this helpful
James was very helpful and got our application through blisteringly quickly. He explained the process very clearly and I was very satisfied....
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Comment on agent fees
Industry standard
Was this helpful? Yes
Dec 22,2017
Minithumbdown
By: 'Second rate Agency'
Dec 22,2017
0 people found
this helpful
Acorn Agencies probably vary from town to town but my experience with them was not pleasant, apologies after apologies proves they were wrong in the first place and as a reputable high street agent their attitude in customer service is very bad and communication between ...
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Comment on agent fees
Bad, their fees are ridiculous for what they do
Was this helpful? Yes
By: Andrew Roberts
Dec 22, 2017
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Hi..I am sorry that you have not received the level of service you expected from our office. I would be very pleased to learn more about the specifics of your complaint and see what I can do to rectify the issue. Perhaps you could email me on andrew.roberts@acorngroup.co.uk. Thanks. Andrew Roberts - Customer Relations Manager ...
Dec 09,2017
Minithumbup
By: 'SK'
Dec 09,2017
0 people found
this helpful
I am very grateful with the service I have received from Acorn Agents. Shamia Oakley-Rowe was extremely helpful during the process. All my queries were answered efficiently. I found him to be very courteous and professional....
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Comment on agent fees
Good
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Dec 08,2017
Minithumbup
By: 'Adriana'
Dec 08,2017
0 people found
this helpful
Last month I was in a difficult situation to find a property for rent with my budget. When I contact this Agency , were very prompt with the viewing and after that very flexible and helpful. I moved in within less than a week, which was ...
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Comment on agent fees
Good
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Dec 06,2017
Minithumbup
By: 'Amita'
Dec 06,2017
0 people found
this helpful
Really impressed with the friendly and honest service. Jack and Andrew pushed hard to get our sale through and we are very grateful. THANK YOU....
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Comment on agent fees
Good.
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Nov 26,2017
Minithumbup
By: 'Sarah Maher'
Nov 26,2017
0 people found
this helpful
Jack worked extremely hard to complete this very complicated sale. He was very hands on being able to communicate with the solicitors involved which also included a lease extension. He kept me frequently updated, sometimes on a daily basis. It was due to him that ...
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Nov 14,2017
Minithumbdown
By: 'AZ'
Nov 14,2017
0 people found
this helpful
Ricky the Branch Manager said he could sell our property within 7 days at full asking price and we saw he sold a couple in our neighbourhood in the previous weeks so decided to opt for Acorn. Within 7 days we received a somewhat fraught phone call ...
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Comment on agent fees
Took house off market to let instead
Was this helpful? Yes
By: Andrew Roberts
Nov 15, 2017
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Hi "AZ", I am sorry to hear about this and would really like to investigate the issue further. Would you be able either call me on 020 83156922 or email me at Andrew.roberts@acorngroup.co.uk with the property address please? Thanks. Andrew Roberts - Customer Relations Manager ...
Nov 06,2017
Minithumbup
By: 'Andrea'
Nov 06,2017
0 people found
this helpful
Aidan has been fantastic, stuck to his word and delivered to his promise. Very happy with Acorn and Aidan! I am sure they will deliver equally well during the tenancy....
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Comment on agent fees
a bit steep, but they delivered
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By: Andrew Roberts
Nov 07, 2017
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Thanks for the review Andrea and glad you were happy with the service received. Andrew Roberts - Customer Relations Manager ...
Oct 31,2017
Minithumbdown
By: 'Disappointed in SE23'
Oct 31,2017
0 people found
this helpful
Waste of time. Agent was pesky throughout the week over phone and email, and then missed our viewing, made no apology, and acted put out that we couldn't just reschedule to his whims. We'd rented a car to get to five viewings that ...
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By: Andrew Roberts
Oct 31, 2017
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Dear "Disappointed...". As I wanted to reply to your Facebook message, unfortunately Yousef was unavoidably detained by other viewers at other properties during the day which had a knock on effect throughout the day. You were called 15 minutes before the viewing time to explain this and that he would running around 15 minutes late. This was unacceptable to you and due to Youssef's colleagues schedule we were unable to offer an alternative time on the day. We are of course very sorry fo ...
Oct 21,2017
Minithumbdown
By: 'Ian'
Oct 21,2017
1 people found
this helpful
We instructed Acorn to market our flat in June. Laura was very helpful to complete the advert promptly, which looked very professional. We were informed that Acorn already had several potential buyers ready to view the flat, so were very hopeful. We timed the sale ...
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Comment on agent fees
Average
Was this helpful? Yes
By: Andrew Roberts
Oct 23, 2017
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Dear Ian, I am very sorry to hear about your recent experience with our Crystal Palace office. I would like to investigate this internally and wondered if you could let me have the property address in question please? Thanks. Andrew Roberts - Customer Relations Manager ...
Oct 09,2017
Minithumbdown
By: 'MarkB'
Oct 09,2017
1 people found
this helpful
I would strongly advise anyone looking to rent to avoid these cowboys. The lady, Endija, who showed us round our house had absolutely no idea about the place, she couldn't tell me anything about the gas/electric, what boiler was in place, she didn'...
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Comment on agent fees
Bad - the agency fees where around £200 from what I can remember, and I think we got aboslutely nothing for our money, other than the printing of the contract. Also had a very expensive check in and check out cost, as well as a scandolous cleaning fee. Avoid at all costs.
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By: Andrew Roberts
Oct 17, 2017
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Firstly, I am very sorry to hear about your experience with our London Bridge office. We pride ourselves in providing all our clients with excellent service from start to finish and so to hear this is disappointing. I will be speaking to the individuals concerned and will come back to you once I have investigated the details. With regards to fees, you should have been presented with a statement of accounts before committing to the offer, which highlights all fees associated with the tenancy. ...
Oct 06,2017
Minithumbdown
By: 'Kayla'
Oct 06,2017
0 people found
this helpful
I had the worst experience with this estate agents if your selling your house be very cautious about using this branch, I've had to ask for my house to be taken off the market with them because there service is so bad! Firstly I ...
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By: Andrew Roberts
Oct 17, 2017
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Dear Kayla I am very sorry to hear about the experience you have had with our Forest Hill office. I would like to investigate this in more detail and would be grateful if you could email me at andrew.roberts@acorngroup.co.uk the full property address? Thanks Andrew Roberts - Customer Relations Manager ...
Aug 21,2017
Minithumbdown
By: 'Tinks18'
Aug 21,2017
1 people found
this helpful
We had an awful experience with Acorn when purchasing a house - it's clear that they represent the seller's needs 100%, with no regard for the buyer. We found Acorn to be unnecessarily aggressive and meddling into matters that our solicitors were already managing perfectly fine. ...
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Aug 09,2017
Minithumbup
By: 'Monica'
Aug 09,2017
0 people found
this helpful
I have had a brilliant service buying my new flat and felt very much looked after by Louis through what turned out to be a very stressful time! Louis was a brilliant communicator, very honest, kept me up to date regularly and always returned my ...
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Comment on agent fees
NA
Was this helpful? Yes
Jul 25,2017
Minithumbdown
By: 'Sydenham Resident'
Jul 25,2017
1 people found
this helpful
I had my property valued with Acorn and have been harassed by their sales team since. I was very clear about when I would be ready to put my property on the market and what my expectations where. The sales negotiator was late and lied ...
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Was this helpful? Yes
By: Andrew Roberts
Jul 31, 2017
View all comments (1)
I am sorry to hear this and would really like to investigate the issue further. Would you be able to email direct on andrew.roberts@acorngroup.co.uk or call me on 020 8315 6922 to provide me with more details? Thanks. Andrew Roberts - Customer Relations Manager ...
Jul 19,2017
Minithumbdown
By: 'Sminton'
Jul 19,2017
1 people found
this helpful
Acorn Sydenham's branch manager came to our home to do a sales valuation and it was an awful experience. As soon as he was through the door he started walking through our home taking measurements of all the rooms without asking. We were talked at ...
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Jun 22,2017
Minithumbdown
By: 'Drummanmatt'
Jun 22,2017
2 people found
this helpful
Where to begin? Forced to pay an end of tenancy cleaning fee way in excess of the market rate before I could sign a tenancy agreement. Chasing me for a decision on whether to extend my lease another year 3 months before it ended. Turning up ...
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Comment on agent fees
A rip off. Not value for money (from the tenant or landlord side)
Was this helpful? Yes
By: Andrew Roberts
Jun 22, 2017
View all comments (2)
Hi Matt, As a follow up to this, I have found your details now and can see that the Landlord DID instruct us to relet the property, which we have successfully done. I have also seen copies of numerous emails between you and our branch at London Bridge where appointments and timings were confirmed and you acknowledged. Again very happy to discuss this in detail with you and can confirm that your deposit return was authorised yesterday. Regards Andrew ...
Jun 06,2017
Minithumbup
By: 'Samcodling'
Jun 06,2017
0 people found
this helpful
Dammy was extremely helpful in order to move my daughter in her flat as smoothly as possible. Communication was excellent and we really appreciate all your hard work....
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May 30,2017
Minithumbdown
By: 'Bee'
May 30,2017
2 people found
this helpful
We rented through them and decided on a place, we paid referencing and holding deposit fee and took our document in within 48 hours( despite there's a bank holiday Monday )the office plus the head office were very unprofessional. They mistakenly copied visa page of foreign ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Bee
May 31, 2017
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Hi Andrew, I've been busy moving into my new home, hence the late response. I don't have issues with the landlord acceptance at all, I think you misunderstood the whole situation, because I perfectly understand the landlord has a right to refuse or accept tenants. But my issues are with the mistakes in documents communication issue between your branch and head office and delays in referencing, it took over 2 weeks and the landlord didn't get to look into the references until less than a week ...
May 29,2017
Minithumbup
By: '1bedflatsold'
May 29,2017
1 people found
this helpful
Richard from Acorn is Catford valued and managed the sale of my flat. I had three agents come in initially and Richards local knowledge and eagerness to sell my stood out by far from the others. The sales process was a rocky one due to ...
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Comment on agent fees
Fair
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May 26,2017
Minithumbdown
By: 'Kc'
May 26,2017
1 people found
this helpful
Very dissapointing service. I pay acorn Each month to park my car at my property I currently rent. Little did I know it's ''managed'' by a third party. My permit accidentally fell off the dashboard/windscreen. I received a penalty charge notice from the ''third ...
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By: Andrew Roberts
May 26, 2017
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Hi KC. I am sorry to hear about your experience and would very keen to try and put things right. Would you be able to email me your contact details and I will give you a call after the weekend? Thanks Andrew Roberts - Customer Relations Manager Andrew.roberts@acorngroup.co.uk ...
May 09,2017
Minithumbdown
By: 'Hugo'
May 09,2017
1 people found
this helpful
Unprofessional. Just want to get things done easy and quick but not in the correct and fair manner. lack of skills to do service, negotiation or provide the right information. Bad for both landlord and tenant cus they lie to both side Letting agent has ...
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By: Andrew Roberts
May 09, 2017
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Hi Hugo. I am sorry to hear about this. Would you like to give me a call to discuss your issues? Andrew Roberts - Client Relationship Manager ...
Apr 11,2017
Minithumbup
By: 'Faustina'
Apr 11,2017
0 people found
this helpful
Acorn are reliable and always keep their word. They are good in keeping me informed of progress and would highly recommend them to friends and family....
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Comment on agent fees
Their fees are reasonable.
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 17 18 40 8 6 2 4 4 20

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Acorn - New Homes

Individual Branch Awards

London, SE13


Bermondsey
118 Bermondsey Street London Bridge, London SE1 3TX
(5)
Bexley Heath
210 Broadway, Bexleyheath DA6 7BD
(1)
Bromley
1 Sherman Road, Bromley BR1 3JH
(3)
show all branches (20)
Dulwich
98 Lordship Lane, London SE22 8HF
(1)
Office 10
409 Brockley Road, London SE4 2PH
(1)
Office 11
321 Baring Road, London SE12 0DZ
(11)
Office 12
223-225 High Street Ladywell, London SE13 6LY
(15)
Office 13
19-23 Masons Hill, Bromley BR2 9HD
(2)
Office 14
13 High Street Chislehurst, Bromley BR7 5AB
(1)
Office 15
428 Croydon Road Beckenham, Bromley BR3 4EP
(1)
Office 16
40 East Street, Bromley BR1 1QU
(4)
Office 17
280 High Street Orpington, Bromley BR6 0ND
(1)
Office 18
223-225 High Street, London SE13
(17)
Office 4
30-32 Peckham Rye, London SE15 4JR
(6)
Office 5
29 Westow Street, London SE19 3RW
(12)
Office 6
54 Sydenham Road, London SE26 5QF
(12)
Office 7
58 London Road, London SE23 3HF
(8)
Office 8
153 High Street, London SE13 6AA
(10)
Office 9
128 Rushey Green, London SE6 4HQ
(10)
office-19
325 Kennington Road, London SE11 4QE
(5)


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