The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

3.3/5, 105 Reviews
62% Recommended
67% letting valuation accuracy
69% letting fee satisfaction
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 67% | 69.00% | £420 | £1,880 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 2 | 51 | 33 | 0 | 0 | 2 | 0 | 5 | 5 |
Ace Relocations Ltd
70 Upper Richmond Road, London, Greater London
SW15 2RP
02082861607
By : 'Harry'
Branch : Putney, 70 Upper Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW20
After months of job hunting after university, I finally received the great news that I had got a job in London. This joy soon turned to stress when I realised I only had 2 weeks to find a place to live in London and move down from the dark depth of Wales where I am originally from. After a ... Read Full Review
Reasonable
By : Christopher Florence
18 Dec 2018Hi Harry, thanks for your positive feedback and I have noted your concerns regards resident profile matching. This is a key part of our success so I'm sorry for got getting it right this time - we...


By : 'Ola'
Branch : Putney, 70 Upper Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW20
The ace relocations team is a young group of very helpful agents. I've used their services twice, stayed at two different houses managed by ace relocations. I'll definitely ... Read Full Review
By : Chris Florence
21 Jun 2017Hi Ola, thanks for being such an excellent resident of ours and we wish you an amazing...


By : 'Antonio'
Branch : Putney, 70 Upper Richmond Road
Services : Letting (As a Tenant)
Rent PCM : £680
Would you recommend ? : Yes
Postcode : SW16
I've been in the property for 1 year! Never big problems they also professional and competent cleaners! Definitely will Suggest as options for ... Read Full Review
Good
By : Chris Florence
21 Jun 2017Thank you so much for your feedback, it's greatly appreciated. Please get in touch with us if you ever need help finding accommodation...


By : 'TomW'
Branch : Putney, 70 Upper Richmond Road
Services : Letting (As a Tenant)
Rent PCM : £853
Would you recommend ? : Yes
Postcode : SW4
Ace Relocations are one of many agents o have used over the years in London, and have been fantastic in providing a good level of service for the duration of our tenancy (Sep - May) and the only reason we're leaving is due to relocation outside of London. Greg and Tony have been most helpful with ... Read Full Review
Good
By : Chris Florence
24 May 2017Hi Tom, thank you very much for taking the time out to give us such positive feedback. We really do appreciate it and naturally, you are always welcome back to any of our properties in the...
By : 'Beau'
Branch : Putney, 70 Upper Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW4
Had no major issues. Any small problems we had were sorted out quickly. Staff were professional and helpful with moving in to the property. Would ... Read Full Review
By : Chris Florence
24 May 2017Hi Beau, thank you very much for your review, much...
By : 'Ben'
Branch : Putney, 70 Upper Richmond Road
Services : Letting (As a Tenant)
Rent PCM : £910
Would you recommend ? : Yes
Postcode : SW4
I have dealt with Ace Relocations for over a year now and had two properties from them since i moved down to London. Never had any major issues with them at all, the first property was absolutely perfect and everything was sorted from their side in no time. The second property was also very good ... Read Full Review
Seems fair and in correlation with all other agency fees on the market
By : Chris Florence
24 May 2017Hi Ben and thank you for your positive review. You and your friends were excellent residents for us and we very much appreciate your...


By : 'Jane'
Branch : Putney, 70 Upper Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW8
I had a really good experience with ace relocations. The room was beautiful and I got to say what furniture I wanted. They also matched housemates up perfectly and we all got on really well. The cleaning service was really good. Tom and tony were especially helpful when there were any small ... Read Full Review
The agengs fees were fair.
By : Chris Florence
24 May 2017Hi Jane, we really appreciate you taking the time out to write such positive feedback so thank you very...


By : 'Steve'
Branch : Putney, 70 Upper Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW15
I found The team at Ace relocations very straightforward, professional and stress free, so all in all very happy all round...will miss my room in a lovely house. Thanks to Greg for showing me round.. Would ... Read Full Review
Agent fees are fair.
By : Chris Florence
24 May 2017Hi Steve and thank you very much for your feedback. We would love to have you back in any of our properties so please do get in touch if you ever need relocating...

By : 'Dorka'
Branch : Putney, 70 Upper Richmond Road
Services : Letting (As a Tenant)
Rent PCM : £600
Would you recommend ? : Yes
Postcode : SW17
I lived in a room rented from this agency for 2 months and I was really satisfied with that. The service was excellent and also the flat, they provide new or renewed ones with nice flatmates and good public transport access, so everything is given to be happy ... Read Full Review
By : Chris Florence
24 May 2017Hi Dorka, thank you so much for your review and please get in touch if you ever need any help in the...


By : 'Costa'
Branch : Putney, 70 Upper Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW13
I have been with the Agency for 6 months and I was extremely pleased with the service provided. Everyone was very helpful and available at all times. Especially Greg was very professional and I would definitely recommend him. The House was great, very well maintained and overall I had a ... Read Full Review
Everything was spot on
By : Chris Florence
24 May 2017Hi Costa, you have been the perfect resident for us and we very much appreciate it. Many thanks and please do get in touch if you ever need help...

By : 'A'
Branch : Putney, 70 Upper Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : TW10
By far, not only the worst agents I've ever worked with, but also, the worst type of people you could imagine, rude, liars... I just finished my tenancy with them and taking advantage that I went back to my country they just gave me back half of the deposit alleging expenses in the room (cleaning, ... Read Full Review
By : Chris Florence
26 Apr 2017By far the worse resident we have ever had the miss-fortune to come across and it just goes to show that referencing can not highlight an individuals preference for narcotics or filth. Alfons was...

By : 'Oliver'
Branch : Putney, 70 Upper Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : CR0
Siobhan woods was really helpful when I was looking for a place, I am new to London and I wanted somewhere accessible for a decent price. She placed me in a great location with 24 hour shop service and underground station nearby which allows me to get to and from work ... Read Full Review
She knew the ins and outs of the zones and attractions local to me. The measurements of the rooms as well as helping me find the best room available within my budget.


By : 'Conned'
Branch : Putney, 70 Upper Richmond Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : SW16
Extremely rude staff, who con tenants into terms not previously mentioned at viewings. Very rushed and pushy when getting you to sign up to their rooms and then rude thereafter on the phone or by email when you have worked out that you have been swindled out of the holding fee. Greg, Chris and Tom ... Read Full Review
bad
By : Chris Florence
22 Apr 2017Hi and thanks for your feedback but what did we do wrong? I need to know exactly what we did wrong here as you have just called us 'con men' without saying what we did wrong. Please tell me so I can...


By : 'NMwale'
Branch : Putney, 70 Upper Richmond Road
Services : Letting (As a Tenant)
Rent PCM : £780
Would you recommend ? : Yes
Postcode : SW15
I came across Ace Re locations on spareroom in March 2016 when I was looking for a room in Wimbledon area. I was attracted to the look of the rooms and the fact that there was a weekly cleaner (I dont like going through the argument of whose turn it is to clean now). Greg made an appoint to view a ... Read Full Review
They are high but worth it I feel. The agent i was with previously had the same fees but pretty much didnt do much at all. You could only get hold of them via email , they never fixed anything.
By : Chris Florence
12 Apr 2017Hello Norma, thanks for your positive feedback! I wish you the very best for the future and thank you for your...


By : 'S'
Branch : Putney, 70 Upper Richmond Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : Yes
Postcode : SW19
Very eager and helpful to begin with - no acknowledgement of requirements thereafter. Seems to be no communication between the person who shows the room and makes all the promises to the person who is then very eager to take your money before sending you any terms. Terms are ridiculous and only ... Read Full Review
Ridiculously Bad (holding fees)
By : Chris Florence
12 Apr 2017Hi Sadaf and thank you for your feedback. Working as a property manager for Foxtons estate agents, I am surprised that you take um bridge with the simple fact that the owner did not accept your...
By : 'Sam'
Branch : Putney, 70 Upper Richmond Road
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : TW9
Unfortunately can't review them too thoroughly as nobody turned up to show me and my partner around the house, which just meant a wasted drive to Richmond. Tried calling the office to get an explanation and no answer. Received a message from the agent the following Monday with an apology saying ... Read Full Review
By : Chris Florence
21 Feb 2017Thanks for the review Sam and I am very sorry for the inconvenience caused. I have spoken with Greg who has apologized as well. There is no excuse and we will definitely learn from this to ensure it...
By : 'Istvan'
Branch : Putney, 70 Upper Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW20
I was a tenant of Ace Relocations for 6 months. The staff was always avaliable, helpful and fast responding to issues i.e. fixing bathroom lights. The property and costs were as advertised, there were no hidden costs or issues with the flat. Moving out date was negotiable, the staff was flexible ... Read Full Review
Good
By : Chris Florence
18 Feb 2017Thanks for the review Istvan, it is much appreciated. We all wish you...

By : 'Chris'
Branch : Putney, 70 Upper Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : SW8
Absolute disgrace of a company. Take you the see a room and when you go to move in your in a completely different room ? Isn't the whole point of your Job to move people into rooms I mean how hard can it really be? C* is a absolute ****wit (excuse my language ) never dealt with anyone so rude and ... Read Full Review
Affordable ? That's a joke in its self
By : Chris Florence
18 Feb 2017Obviously this is a fake review (some sort of practical...


By : 'PeterBurns'
Branch : Putney, 70 Upper Richmond Road
Services : Letting (As a Tenant)
Rent PCM : £900
Would you recommend ? : Yes
Postcode : SW12
During my tenancy, Ace Relocations has provided a professional and consistent service from start to finish. There processes are clear, well communicated and are designed to benefit not only to the landlord but the tennant as well. I would highly recommend them as a letting agent to any prospective ... Read Full Review
Agency fees are around the general price of letting agent fees in the area. Ace Relocations do provide a service throughout the tenancy which in my opinion do justify the fees.
By : Chris Florence
18 Feb 2017Thanks for your positive review Peter. You were a brilliant resident of ours and we wish you the best in the...


By : 'Alex'
Branch : Putney, 70 Upper Richmond Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : DE6
I used AceRelocations in an attempt to find something semi-permanent/permanent having just got a job in Wimbledon. I went to a few viewings two which the agent (*) only made it to half of the viewing, I was shown round by the existing tenants, which in itself is very unprofessional. AceRelocations ... Read Full Review
By : Chris Florence
18 Feb 2017Thanks for the review Alex but it is mostly all untrue. We had to ask you to leave because of your * standards. ** so we had no choice but part ways with you. In terms of your deposit, it was held...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.